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Ma, just to help you out for my proper documentation here in accounts department, because I don't want your service to be suspended. Reason why I'm trying to reach out to you so I could document something about your communication about your overdue invoice. So when do you think you can settle the outstanding for your April services? So I could put on the notes here. No. You've already made a payment last time for your March. So your outstanding at this moment is your April invoice for the amount of $79.95. Because our billing cycle is every first. So on the May 1, you will be receiving another invoice for May services, and it's being due every eleventh of each month. Yes. That's correct. Our back end is processing the payment between the eighth and the tenth to have it posted on time, but the actual due date is the on the eleventh. So, basically, you could make a payment this coming Wednesday for your April invoice? Okay. That's perfect. I will go ahead and notate this because also on my end, I don't want you to give a call every day and daily. Reason why, once I've got an answer from the customer, I'm taking note of this, and then that's the time that we could follow-up after the committed date or day with the payment. Alright? So Wednesday. Okay. This would be understandable, ma'am. I will have this notated properly. And, again, I appreciate that you took my phone call, and I wish you do have a great day ahead and be safe. Okay? Thank you. 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Good morning. This is Airtel accounts. Am I speaking to Niyama Coco? Hi.\n\nHow are you today? Thank you. Yes. Mhmm. I understand that.\n\nAnd I appreciate you answered my phone call today. Yeah. Ma, just to help you out for my proper documentation here in accounts department, because I don't want your service to be suspended. Reason why I'm trying to reach out to you so I could document something about your communication about your overdue invoice. So when do you think you can settle the outstanding for your April services?\n\nSo I could put on the notes here. No. You've already made a payment last time for your March. So your outstanding at this moment is your April invoice for the amount of $79.95. Because our billing cycle is every first.\n\nSo on the May 1, you will be receiving another invoice for May services, and it's being due every eleventh of each month. Yes. That's correct. Our back end is processing the payment between the eighth and the tenth to have it posted on time, but the actual due date is the on the eleventh. So, basically, you could make a payment this coming Wednesday for your April invoice?\n\nOkay. That's perfect. I will go ahead and notate this because also on my end, I don't want you to give a call every day and daily. Reason why, once I've got an answer from the customer, I'm taking note of this, and then that's the time that we could follow-up after the committed date or day with the payment. Alright?\n\nSo Wednesday. Okay. This would be understandable, ma'am. I will have this notated properly. And, again, I appreciate that you took my phone call, and I wish you do have a great day ahead and be safe.\n\nOkay? Thank you. 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again, I appreciate that you took my phone call, and I wish you do have a great day ahead and be safe.","start":137.87001,"end":144.19,"sentiment":"positive","sentiment_score":0.6295525055864583}],"sentiment":"positive","sentiment_score":0.5053015068878193,"num_words":37,"start":130.665,"end":144.19},{"sentences":[{"text":"Okay?","start":144.19,"end":144.69,"sentiment":"neutral","sentiment_score":0.2855762839317322},{"text":"Thank you.","start":146.51001,"end":147.31001,"sentiment":"positive","sentiment_score":0.7368955612182617},{"text":"Bye bye.","start":147.31001,"end":147.97,"sentiment":"neutral","sentiment_score":0.33041897416114807}],"sentiment":"positive","sentiment_score":0.48404107093811033,"num_words":5,"start":144.19,"end":147.97}]}}]},{"alternatives":[{"transcript":"Hello? 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Good morning. This is Airtel accounts. Am I speaking to Niyama Coco?\n\nChannel 1: Hello? Hi. Yes. This is you.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: I'm good. Thank you. I\n\nChannel 0: Thank\n\nChannel 1: know\n\nChannel 0: you.\n\nChannel 1: that I'm owing money.\n\nChannel 0: Yes.\n\nChannel 1: I know that I'm owing money. Yeah. I'm gonna so I'm gonna pay it as soon as I can. That's why I paid, like, one payment,\n\nChannel 0: Mhmm.\n\nChannel 1: like, the other week. I'm gonna pay the other one. Yeah. The pro I'm just gonna pay it on Wednesday.\n\nChannel 0: I understand that. And I appreciate you answered my phone call today. Yeah. Ma, just\n\nChannel 1: Yeah.\n\nChannel 0: to help you out for my proper documentation here in accounts department, because I don't want your service to be suspended. Reason why I'm trying to reach out to you so I could document something about your communication about your overdue invoice. 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bye.","start":147.31001,"end":147.97,"sentiment":"neutral","sentiment_score":0.33041897416114807}],"sentiment":"positive","sentiment_score":0.4533313314119975,"channel":0,"num_words":3,"start":146.83,"end":147.97},{"sentences":[{"text":"bye.","start":149.6504,"end":150.1504,"sentiment":"neutral","sentiment_score":-0.09731005132198334}],"sentiment":"neutral","sentiment_score":-0.09731005132198334,"channel":1,"num_words":1,"start":149.6504,"end":150.1504}]},"summary":{"result":"success","short":"The customer owes money and agrees to pay it on Wednesday. The agent explains that they need documentation and notifies the customer that they will notate the account. The agent also reminds the customer to call if they have any questions and wishes them a good day."},"intents":{"segments":[{"text":"I'm gonna so I'm gonna pay it as soon as I can. That's why I paid, like, one payment, Mhmm. like, the other week. I'm gonna pay the other one. Yeah.","start_word":44,"end_word":74,"intents":[{"intent":"Define payment method","confidence_score":0.000024789386}]},{"text":"So I could make a payment on Wednesday, and then the next payment after that will be May 11? Yes.","start_word":231,"end_word":250,"intents":[{"intent":"Make payment","confidence_score":0.44071788}]},{"text":"I will go ahead and notate this because also on my end, I don't want you to give a call every day and daily. Reason why, once I've got an answer from the customer, I'm taking note of this, and then that's the time that we could follow-up after the committed date or day with the payment. Alright? So Wednesday.","start_word":299,"end_word":358,"intents":[{"intent":"Notate payment","confidence_score":0.18888159}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. This is Airtel accounts. Am I speaking to Niyama Coco? Hello? Hi. Yes. This is you.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.15383298695087433},{"text":"Hi. How are you today? I'm good. Thank you.","start_word":19,"end_word":27,"sentiment":"positive","sentiment_score":0.4985828101634979},{"text":"I Thank know you. that I'm owing money. Yes. I know that I'm owing money. Yeah. I'm gonna so I'm gonna pay it as soon as I can. That's why I paid, like, one payment, Mhmm. like, the other week. I'm gonna pay the other one. Yeah. The pro I'm just gonna pay it on Wednesday. I understand that.","start_word":28,"end_word":86,"sentiment":"neutral","sentiment_score":-0.08500970155000687},{"text":"And I appreciate you answered my phone call today.","start_word":87,"end_word":95,"sentiment":"positive","sentiment_score":0.4268365502357483},{"text":"Yeah. Ma, just Yeah. to help you out for my proper documentation here in accounts department, because I don't want your service to be suspended. Reason why I'm trying to reach out to you so I could document something about your communication about your overdue invoice. So when do you think you can settle the outstanding for your April services? So I could It's put it's it's on the notes only here. $80, isn't it? It's No. $80. You've already made a payment last time for your March. Yeah. So your outstanding at this moment is your April invoice for the amount of $79.95. Because our billing cycle is every first. So on the May 1, you will be receiving another invoice for May services, and it's being due every eleventh of each month. Okay. So I could make a payment on Wednesday, and then the next payment after that will be May 11? Yes. That's correct. Our back end is processing the payment between the eighth and the tenth to have it posted on time, but the actual due date is the on the eleventh. So, basically, you could make a payment this coming Wednesday for your April invoice? Okay.","start_word":96,"end_word":296,"sentiment":"neutral","sentiment_score":0.026849842190149412},{"text":"That's perfect.","start_word":297,"end_word":298,"sentiment":"positive","sentiment_score":0.5514360666275024},{"text":"I will go ahead and notate this because also on my end, I don't want you to give a call every day and daily. Reason why, once I've got an answer from the customer, I'm taking note of this, and then that's the time that we could follow-up after the committed date or day with the payment. Alright? So Wednesday. Mhmm. Okay. Mhmm. Okay. This would be understandable, ma'am.","start_word":299,"end_word":367,"sentiment":"neutral","sentiment_score":0.11938993632793428},{"text":"I will have this notated properly. And, again, I appreciate that you took my phone call, and I wish you do have a great day ahead and be safe.","start_word":368,"end_word":396,"sentiment":"positive","sentiment_score":0.5773438215255737},{"text":"Okay?","start_word":397,"end_word":397,"sentiment":"neutral","sentiment_score":0.2855762839317322},{"text":"Thank you. You too. Thank Bye you.","start_word":398,"end_word":404,"sentiment":"positive","sentiment_score":0.5642166648592267},{"text":"Bye bye. bye.","start_word":405,"end_word":407,"sentiment":"neutral","sentiment_score":0.2829374372959137}],"average":{"sentiment":"neutral","sentiment_score":0.10047431328620846}}}}