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Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Zoe.","start":7.52,"end":8.72,"sentiment":"neutral","sentiment_score":0.1459280550479889},{"text":"Larissa from O2 Financial.","start":8.72,"end":10.26,"sentiment":"neutral","sentiment_score":0.1145781334489584},{"text":"I was just giving you a quick call.","start":10.719999,"end":12.559999,"sentiment":"neutral","sentiment_score":0.17880775220692158},{"text":"Just wanting to touch base with you now that we're in the new financial year.","start":12.559999,"end":18.605,"sentiment":"positive","sentiment_score":0.36115277707576754},{"text":"I noticed and, obviously, because you are self employed, you had made contribution of $15,000 as a personal contribution into your superannuation fund.","start":19.065,"end":29.305,"sentiment":"neutral","sentiment_score":0.025624889880418777}],"sentiment":"neutral","sentiment_score":0.15744797663333324,"num_words":52,"start":7.52,"end":29.305},{"sentences":[{"text":"I was just wanting to see whether you want any assistance in claiming that as a tax deduction against your assessable income by submitting a notice of intention to claim.","start":29.305,"end":39.75,"sentiment":"neutral","sentiment_score":0.11308253432313602},{"text":"We could submit that through the portal on your behalf.","start":39.75,"end":42.489998,"sentiment":"neutral","sentiment_score":0.23985842168331145},{"text":"If you'd like to reach out, give us a call, 130160796, that would be great.","start":42.935,"end":50.075,"sentiment":"positive","sentiment_score":0.37865335841973624},{"text":"Alternatively, I have sent you an email that you are welcome to respond to.","start":50.295002,"end":53.895,"sentiment":"neutral","sentiment_score":0.22789126208850316},{"text":"Thank you.","start":53.895,"end":54.635002,"sentiment":"positive","sentiment_score":0.5267305970191956}],"sentiment":"neutral","sentiment_score":0.22133520402958695,"num_words":71,"start":29.305,"end":54.635002}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Zoe. Larissa from O2 Financial. I was just giving you a quick call. Just wanting to touch base with you now that we're in the new financial year. I noticed and, obviously, because you are self employed, you had made contribution of $15,000 as a personal contribution into your superannuation fund.\n\nI was just wanting to see whether you want any assistance in claiming that as a tax deduction against your assessable income by submitting a notice of intention to claim. We could submit that through the portal on your behalf. If you'd like to reach out, give us a call, 130160796, that would be great. Alternatively, I have sent you an email that you are welcome to respond to. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Zoe.","start":7.52,"end":8.72,"sentiment":"neutral","sentiment_score":0.1459280550479889},{"text":"Larissa from O2 Financial.","start":8.72,"end":10.26,"sentiment":"neutral","sentiment_score":0.1145781334489584},{"text":"I was just giving you a quick call.","start":10.719999,"end":12.559999,"sentiment":"neutral","sentiment_score":0.17880775220692158},{"text":"Just wanting to touch base with you now that we're in the new financial year.","start":12.559999,"end":18.605,"sentiment":"positive","sentiment_score":0.36115277707576754},{"text":"I noticed and, obviously, because you are self employed, you had made contribution of $15,000 as a personal contribution into your superannuation fund.","start":19.065,"end":29.305,"sentiment":"neutral","sentiment_score":0.025624889880418777}],"sentiment":"neutral","sentiment_score":0.15744797663333324,"channel":0,"num_words":52,"start":7.52,"end":29.305},{"sentences":[{"text":"I was just wanting to see whether you want any assistance in claiming that as a tax deduction against your assessable income by submitting a notice of intention to claim.","start":29.305,"end":39.75,"sentiment":"neutral","sentiment_score":0.11308253432313602},{"text":"We could submit that through the portal on your behalf.","start":39.75,"end":42.489998,"sentiment":"neutral","sentiment_score":0.23985842168331145},{"text":"If you'd like to reach out, give us a call, 130160796, that would be great.","start":42.935,"end":50.075,"sentiment":"positive","sentiment_score":0.37865335841973624},{"text":"Alternatively, I have sent you an email that you are welcome to respond to.","start":50.295002,"end":53.895,"sentiment":"neutral","sentiment_score":0.22789126208850316},{"text":"Thank you.","start":53.895,"end":54.635002,"sentiment":"positive","sentiment_score":0.5267305970191956}],"sentiment":"neutral","sentiment_score":0.22133520402958695,"channel":0,"num_words":71,"start":29.305,"end":54.635002}]},"summary":{"result":"success","short":"Lourissa from O2 Financial calls Zoe to discuss her personal contribution to her superannaps fund and offers assistance in claiming it as a tax deduction. Zoe had made an contribution of $15,000 as a personal contribution and is encouraged to respond via the portal or email."},"intents":{"segments":[{"text":"I was just wanting to see whether you want any assistance in claiming that as a tax deduction against your assessable income by submitting a notice of intention to claim.","start_word":52,"end_word":81,"intents":[{"intent":"Request tax deduction","confidence_score":0.19504902}]},{"text":"We could submit that through the portal on your behalf.","start_word":82,"end_word":91,"intents":[{"intent":"Submit notice of claim","confidence_score":0.0856787}]},{"text":"Alternatively, I have sent you an email that you are welcome to respond to. Thank you.","start_word":107,"end_word":122,"intents":[{"intent":"Send email","confidence_score":0.05485726}]}]},"sentiments":{"segments":[{"text":"Hi, Zoe. Larissa from O2 Financial. I was just giving you a quick call.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.14913435280323029},{"text":"Just wanting to touch base with you now that we're in the new financial year.","start_word":14,"end_word":28,"sentiment":"positive","sentiment_score":0.36761724948883057},{"text":"I noticed and, obviously, because you are self employed, you had made contribution of $15,000 as a personal contribution into your superannuation fund. I was just wanting to see whether you want any assistance in claiming that as a tax deduction against your assessable income by submitting a notice of intention to claim. We could submit that through the portal on your behalf.","start_word":29,"end_word":91,"sentiment":"neutral","sentiment_score":0.09598925709724426},{"text":"If you'd like to reach out, give us a call, 130160796, that would be great.","start_word":92,"end_word":106,"sentiment":"positive","sentiment_score":0.37601256370544434},{"text":"Alternatively, I have sent you an email that you are welcome to respond to.","start_word":107,"end_word":120,"sentiment":"neutral","sentiment_score":0.21836411952972412},{"text":"Thank you.","start_word":121,"end_word":122,"sentiment":"positive","sentiment_score":0.6174373626708984}],"average":{"sentiment":"neutral","sentiment_score":0.19613421835550449}}}}