{"metadata":{"transaction_key":"deprecated","request_id":"019eb9e0-7e76-7fc0-927b-fdf21437eb07","sha256":"99587cb9822c41715e98e33f644f55af93c3c3f531efe8bd778c85b4849a5bef","created":"2026-06-12T03:29:19.009Z","duration":24.047937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8166504,"words":[{"word":"ronald","start":6.96,"end":7.46,"confidence":0.8166504,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.05680303648114205}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.05680303648114205}],"sentiment":"neutral","sentiment_score":0.05680303648114205,"num_words":1,"start":6.96,"end":7.46}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"if","start":0.24,"end":0.48,"confidence":0.54296875,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03067637979984283},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.055130571126937866},{"word":"record","start":0.71999997,"end":1.04,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.06096222996711731},{"word":"your","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03637725114822388},{"word":"name","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.05293154716491699},{"word":"and","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06450814753770828},{"word":"reason","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06837140023708344},{"word":"for","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06976687163114548},{"word":"calling","start":2.24,"end":2.74,"confidence":0.99853516,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.07211236655712128},{"word":"i'll","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.049634478986263275},{"word":"see","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.04617322236299515},{"word":"if","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.052216943353414536},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05445633083581925},{"word":"person","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.05965016782283783},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04868972674012184},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.06997070461511612},{"word":"thanks","start":12.32,"end":12.82,"confidence":0.99658203,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6063743829727173},{"word":"please","start":13.264999,"end":13.585,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1653369963169098},{"word":"stay","start":13.585,"end":13.905,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.012909948825836182},{"word":"on","start":13.905,"end":14.1449995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04722261428833008},{"word":"the","start":14.1449995,"end":14.224999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18678860366344452},{"word":"line","start":14.224999,"end":14.724999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.07309182733297348}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.055726771242916584},{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.6063743829727173},{"text":"Please stay on the line.","start":13.264999,"end":14.724999,"sentiment":"neutral","sentiment_score":0.030935199558734895}],"sentiment":"neutral","sentiment_score":-0.005935361778194254,"num_words":22,"start":0.24,"end":14.724999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.055726771242916584}],"sentiment":"neutral","sentiment_score":-0.055726771242916584,"channel":1,"num_words":16,"start":0.24,"end":4.74},{"sentences":[{"text":"Ronald.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.05680303648114205}],"sentiment":"neutral","sentiment_score":0.05680303648114205,"channel":0,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.6063743829727173},{"text":"Please stay on the line.","start":13.264999,"end":14.724999,"sentiment":"neutral","sentiment_score":0.030935199558734895}],"sentiment":"neutral","sentiment_score":0.12684173012773195,"channel":1,"num_words":6,"start":12.32,"end":14.724999}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":18,"end_word":22,"intents":[{"intent":"Record voicemail","confidence_score":0.018894276}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":-0.04659092426300049},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.6063743829727173},{"text":"Please stay on the line.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":0.05169696733355522}],"average":{"sentiment":"neutral","sentiment_score":0.014559336246982696}}}}