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You've reached Margaret Jones from Prolyn Solutions. Thank you for your call. I'm sorry I can't speak to you at the moment, but could you please leave your name, number, and a brief message after the tone, and I'll get back to you as soon as I can. Thanks again for calling, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.11719681322574615},{"text":"You've reached Margaret Jones from Prolyn Solutions.","start":0.96,"end":3.06,"sentiment":"neutral","sentiment_score":0.14923339443547384},{"text":"Thank you for your call.","start":3.12,"end":4.24,"sentiment":"positive","sentiment_score":0.5689176201820374},{"text":"I'm sorry I can't speak to you at the moment, but could you please leave your name, number, and a brief message after the tone, and I'll get back to you as soon as I can.","start":4.24,"end":10.88,"sentiment":"neutral","sentiment_score":0.01902967303370436},{"text":"Thanks again for calling, and have a great day.","start":10.88,"end":13.059999,"sentiment":"positive","sentiment_score":0.6809345748689439}],"sentiment":"neutral","sentiment_score":0.18654996686582936,"num_words":58,"start":0.56,"end":13.059999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Margaret Jones from Prolyn Solutions. Thank you for your call. I'm sorry I can't speak to you at the moment, but could you please leave your name, number, and a brief message after the tone, and I'll get back to you as soon as I can. Thanks again for calling, and have a great day.\n\nChannel 0: Hi. This is Effie. I'm calling on behalf of Daniel from TechnoWand. So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if we do have IT support or IT issues that don't get properly fixed because we can definitely help you with that. And if you're interested, let us know.\n\nWe could definitely reach out to you as soon as possible, or you can just return this call as soon as you're available. Thank you. Take care. Talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.11719681322574615},{"text":"You've reached Margaret Jones from Prolyn Solutions.","start":0.96,"end":3.06,"sentiment":"neutral","sentiment_score":0.14923339443547384},{"text":"Thank you for your call.","start":3.12,"end":4.24,"sentiment":"positive","sentiment_score":0.5689176201820374},{"text":"I'm sorry I can't speak to you at the moment, but could you please leave your name, number, and a brief message after the tone, and I'll get back to you as soon as I can.","start":4.24,"end":10.88,"sentiment":"neutral","sentiment_score":0.01902967303370436},{"text":"Thanks again for calling, and have a great day.","start":10.88,"end":13.059999,"sentiment":"positive","sentiment_score":0.6809345748689439}],"sentiment":"neutral","sentiment_score":0.18654996686582936,"channel":1,"num_words":58,"start":0.56,"end":13.059999},{"sentences":[{"text":"Hi.","start":16.555,"end":16.875,"sentiment":"neutral","sentiment_score":0.14942477643489838},{"text":"This is Effie.","start":16.875,"end":17.595,"sentiment":"neutral","sentiment_score":0.1507428785165151},{"text":"I'm calling on behalf of Daniel from TechnoWand.","start":17.595,"end":20.095,"sentiment":"neutral","sentiment_score":0.12413246836513281},{"text":"So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if we do have IT support or IT issues that don't get properly fixed because we can definitely help you with that.","start":20.474998,"end":33.086937,"sentiment":"neutral","sentiment_score":0.13768442682921886},{"text":"And if you're interested, let us know.","start":33.32694,"end":35.32694,"sentiment":"neutral","sentiment_score":0.1267396616084235}],"sentiment":"neutral","sentiment_score":0.1354113197175123,"channel":0,"num_words":59,"start":16.555,"end":35.32694},{"sentences":[{"text":"We could definitely reach out to you as soon as possible, or you can just return this call as soon as you're available.","start":35.32694,"end":41.106937,"sentiment":"neutral","sentiment_score":0.26286896933679993},{"text":"Thank you.","start":41.16694,"end":41.726936,"sentiment":"positive","sentiment_score":0.5138139724731445},{"text":"Take care.","start":41.726936,"end":42.366936,"sentiment":"positive","sentiment_score":0.36217010021209717},{"text":"Talk to you soon.","start":42.366936,"end":43.426937,"sentiment":"neutral","sentiment_score":0.1956634521484375}],"sentiment":"neutral","sentiment_score":0.27679381447453655,"channel":0,"num_words":31,"start":35.32694,"end":43.426937}]},"summary":{"result":"success","short":"The customer's voicemail greets callers and asks them to leave a message with their name, number, and a brief message. An agent from Prolyn Solutions calls and offers assistance with IT support or issues that don't get properly fixed. The agent invites the customer to reach out and offers to help them as soon as possible."},"intents":{"segments":[{"text":"Hi. This is Effie. I'm calling on behalf of Daniel from TechnoWand. So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if we do have IT support or IT issues that don't get properly fixed because we can definitely help you with that.","start_word":58,"end_word":109,"intents":[{"intent":"Check it support","confidence_score":0.0714988}]},{"text":"We could definitely reach out to you as soon as possible, or you can just return this call as soon as you're available. Thank you.","start_word":117,"end_word":141,"intents":[{"intent":"Return the call","confidence_score":0.048660878}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Margaret Jones from Prolyn Solutions.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.1461532860994339},{"text":"Thank you for your call.","start_word":8,"end_word":12,"sentiment":"positive","sentiment_score":0.5628153681755066},{"text":"I'm sorry I can't speak to you at the moment, but could you please leave your name, number, and a brief message after the tone, and I'll get back to you as soon as I can.","start_word":13,"end_word":48,"sentiment":"neutral","sentiment_score":0.019843069836497307},{"text":"Thanks again for calling, and have a great day.","start_word":49,"end_word":57,"sentiment":"positive","sentiment_score":0.6726073026657104},{"text":"Hi. This is Effie. I'm calling on behalf of Daniel from TechnoWand. So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if we do have IT support or IT issues that don't get properly fixed because we can definitely help you with that. And if you're interested, let us know. We could definitely reach out to you as soon as possible, or you can just return this call as soon as you're available.","start_word":58,"end_word":139,"sentiment":"neutral","sentiment_score":0.16489043831825256},{"text":"Thank you. Take care.","start_word":140,"end_word":143,"sentiment":"positive","sentiment_score":0.4243031442165375},{"text":"Talk to you soon.","start_word":144,"end_word":147,"sentiment":"neutral","sentiment_score":0.20888593792915344}],"average":{"sentiment":"neutral","sentiment_score":0.1801266694188717}}}}