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calling a customer named Mr. Martin Simon in self care to confirm if he received a note from TechnoWand regarding an IT review. The customer is confused and asks for clarification, but the representative explains that TechnoWand does not support ITs or IDE and asks for clarification. The call ends with the representative thanking the customer."},"intents":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":1,"end_word":18,"intents":[{"intent":"Request callback","confidence_score":0.00016547249}]},{"text":"This is Abby from TechnoOne in Springfield, Brisbane. Is this mister Martin Simon in self care? Yes. Yeah.","start_word":37,"end_word":54,"intents":[{"intent":"Confirm self care","confidence_score":0.00042516465}]},{"text":"what is techno want? TechnoWand, sir.","start_word":84,"end_word":89,"intents":[{"intent":"Inquire about technoword","confidence_score":0.00005995202}]},{"text":"Basically, we have a note here since we've spoken with you in the past. 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