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Hello. Good morning. This is Maureen from Erto tech support. Am I speaking with Pavel?\n\nYeah? Yeah. I'm just wanted to, update you regarding the NTT box. So, yeah, the NBN team has responded to our fault, and then they said that this type of connection does not require an NBN NTT box inside your unit. Instead, your router must be connected directly to the Internet or telephone wall socket using a DSL cable.\n\nSo please check the wall sockets inside your unit and connect the modem's DSL port to the correct socket. Right. Mhmm. But it doesn't work. Okay.\n\nIs it okay if I request a picture of that socket that you're referring to for for me to forward it to the network team and further check? Yeah. So I'm going to email you shortly, then just reply to that email with the pictures. Okay. 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for","start":80.74487,"end":81.144875,"sentiment":"positive","sentiment_score":0.49427714943885803}],"sentiment":"positive","sentiment_score":0.49427714943885803,"channel":0,"num_words":2,"start":80.74487,"end":81.144875},{"sentences":[{"text":"you.","start":81.045,"end":81.524994,"sentiment":"positive","sentiment_score":0.4608287215232849}],"sentiment":"positive","sentiment_score":0.4608287215232849,"channel":1,"num_words":1,"start":81.045,"end":81.524994},{"sentences":[{"text":"now.","start":81.144875,"end":81.644875,"sentiment":"neutral","sentiment_score":0.2972591519355774}],"sentiment":"neutral","sentiment_score":0.2972591519355774,"channel":0,"num_words":1,"start":81.144875,"end":81.644875},{"sentences":[{"text":"Bye.","start":81.524994,"end":82.005,"sentiment":"neutral","sentiment_score":0.19787484407424927},{"text":"Bye.","start":82.005,"end":82.505,"sentiment":"neutral","sentiment_score":0.10684119164943696}],"sentiment":"neutral","sentiment_score":0.1523580178618431,"channel":1,"num_words":2,"start":81.524994,"end":82.505}]},"summary":{"result":"success","short":"A representative from Erto tech support called a customer to update them on a connection issue with a NTT box. The customer was advised to check wall sockets and connect the modem directly to the internet or telephone socket using a DSL cable. The representative requested pictures of the socket the customer was referring to and asked them to reply via email."},"intents":{"segments":[{"text":"I'm just wanted to, update you regarding the NTT box.","start_word":24,"end_word":33,"intents":[{"intent":"Instructing to update","confidence_score":0.0025597077}]},{"text":"Is it okay if I request a picture of that socket that you're referring to for for me to forward it to the network team Do you and need further some pictures? check? Yeah.","start_word":133,"end_word":166,"intents":[{"intent":"Requesting pictures","confidence_score":0.009689759}]},{"text":"Thank you. Thank Bye for you. now.","start_word":192,"end_word":198,"intents":[{"intent":"Expressing gratitude","confidence_score":0.06566114}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.10327865183353424},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.42974966764450073},{"text":"This is Maureen from Erto tech support. Am Hi. I speaking How are with you? Pavel? Yeah? Yes. Yeah. I'm just wanted to, update you regarding the NTT box. Yep. So, yeah, the NBN team has responded to our fault, and Yep. then they said that this type of connection does not require an NBN NTT box inside your unit. Instead, your router must be connected directly to the Internet or telephone wall socket using a DSL cable. So please check the wall sockets inside your unit and connect the modem's DSL port to the correct socket. Well, that's what we tried last time. We tried Right. there are Mhmm. four walls sockets. We tried all of them, and But it didn't it doesn't work. work. No. Okay. Is it okay if I request a picture of that socket that you're referring to for for me to forward it to the network team Do you and need further some pictures? check? Yeah. So I'm Okay. going Yeah. to email you shortly, then just Yep. reply to that email with the pictures. Okay. Alright. Will do that. Okay.","start_word":5,"end_word":191,"sentiment":"neutral","sentiment_score":0.04280687123537064},{"text":"Thank you. Thank Bye for you.","start_word":192,"end_word":197,"sentiment":"positive","sentiment_score":0.46470579504966736},{"text":"now. Bye. Bye.","start_word":198,"end_word":200,"sentiment":"neutral","sentiment_score":0.2019943594932556}],"average":{"sentiment":"neutral","sentiment_score":0.0655456674510035}}}}