{"metadata":{"transaction_key":"deprecated","request_id":"01a05a2c-7b2a-7f70-a956-7bc30bec15cb","sha256":"c27581f1b38e03191a0575d7b49517d3326225d4f732b667b38cb7221c7e5b27","created":"2026-08-31T23:34:21.385Z","duration":140.90393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":217,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":246,"output_tokens":246},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":246,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good morning. This is Maureen from Ertol tech support. Just wanted to check-in if you already got the router because it was yeah. Mhmm. Okay. Upon upon checking mhmm. Yeah. Because note here is awaiting collection at Woden Post office parking locker. Yeah. Mhmm. Okay. So you can put Mhmm. Mhmm. Okay. I see. Okay. But once router and if you need assistance or run into any issues, just give us a callback. Mhmm. Okay. Second. We have yes. And we and we do have other after hours customer support if ever within the office hour because we have 247 customer service. At e text gonna lamp with the email via SMS. Okay. Okay. Bye. Thank you for Welcome, Bob. Bye bye. Have a great day.","confidence":0.9326172,"words":[{"word":"yes","start":3.76,"end":4.0,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.25745129585266113},{"word":"hello","start":4.0,"end":4.4,"confidence":0.99902344,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.20775970816612244},{"word":"good","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.41383543610572815},{"word":"morning","start":4.56,"end":5.06,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3396233916282654},{"word":"this","start":5.12,"end":5.44,"confidence":0.5317383,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.23009522259235385},{"word":"is","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2138628363609314},{"word":"maureen","start":5.68,"end":6.18,"confidence":0.86083984,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.22855333983898163},{"word":"from","start":6.24,"end":6.74,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2103397101163864},{"word":"ertol","start":6.7999997,"end":7.2999997,"confidence":0.34151205,"punctuated_word":"Ertol","sentiment":"neutral","sentiment_score":0.22449809312820437},{"word":"tech","start":7.3599997,"end":7.6,"confidence":0.93115234,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2885533273220062},{"word":"support","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.2347024381160736},{"word":"just","start":9.04,"end":9.28,"confidence":0.9472656,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.07684928178787231},{"word":"wanted","start":9.28,"end":9.76,"confidence":0.9970703,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.04744581878185272},{"word":"to","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03908363729715347},{"word":"check-in","start":9.92,"end":10.42,"confidence":0.99609375,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.039037249982357025},{"word":"if","start":10.48,"end":10.98,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01700737699866295},{"word":"you","start":11.2,"end":11.44,"confidence":0.5703125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017890918999910355},{"word":"already","start":11.44,"end":11.94,"confidence":0.9863281,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.02098706550896168},{"word":"got","start":13.805,"end":14.045,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.01694541610777378},{"word":"the","start":14.045,"end":14.285,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01924380473792553},{"word":"router","start":14.285,"end":14.785,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.014027036726474762},{"word":"because","start":15.245001,"end":15.745001,"confidence":0.37475586,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.00019958242774009705},{"word":"it","start":16.045,"end":16.205,"confidence":0.9326172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07204382121562958},{"word":"was","start":16.205,"end":16.445,"confidence":0.4182129,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08267256617546082},{"word":"yeah","start":16.925,"end":17.425,"confidence":0.98950195,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07227291911840439},{"word":"mhmm","start":29.01,"end":29.51,"confidence":0.8343506,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.034432247281074524},{"word":"okay","start":29.73,"end":30.23,"confidence":0.8156738,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.005103726871311665},{"word":"upon","start":33.41,"end":33.91,"confidence":0.8359375,"punctuated_word":"Upon","sentiment":"neutral","sentiment_score":-0.00413825549185276},{"word":"upon","start":34.69,"end":34.85,"confidence":0.8027344,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.006690725684165955},{"word":"checking","start":34.85,"end":35.329998,"confidence":0.9902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.00024921074509620667},{"word":"mhmm","start":36.53,"end":36.85,"confidence":0.9515381,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.002264631912112236},{"word":"yeah","start":36.85,"end":37.25,"confidence":0.89331055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012638776563107967},{"word":"because","start":37.25,"end":37.75,"confidence":0.9863281,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.0021643154323101044},{"word":"note","start":39.09,"end":39.489998,"confidence":0.48632812,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.002188675105571747},{"word":"here","start":39.489998,"end":39.89,"confidence":0.7792969,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.007745061069726944},{"word":"is","start":39.89,"end":40.129997,"confidence":0.98291016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0017144419252872467},{"word":"awaiting","start":40.129997,"end":40.61,"confidence":0.5288086,"punctuated_word":"awaiting","sentiment":"neutral","sentiment_score":0.0007786452770233154},{"word":"collection","start":40.61,"end":41.09,"confidence":0.99609375,"punctuated_word":"collection","sentiment":"neutral","sentiment_score":-0.006811859086155891},{"word":"at","start":41.09,"end":41.59,"confidence":0.9741211,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.008645817637443542},{"word":"woden","start":41.65,"end":42.05,"confidence":0.5444336,"punctuated_word":"Woden","sentiment":"neutral","sentiment_score":0.015546307899057863},{"word":"post","start":42.05,"end":42.55,"confidence":0.734375,"punctuated_word":"Post","sentiment":"neutral","sentiment_score":-0.00030096061527729034},{"word":"office","start":43.085,"end":43.325,"confidence":0.7182617,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.008202258497476578},{"word":"parking","start":43.325,"end":43.825,"confidence":0.7265625,"punctuated_word":"parking","sentiment":"neutral","sentiment_score":-0.0008411537855863571},{"word":"locker","start":44.045,"end":44.545,"confidence":0.8618164,"punctuated_word":"locker.","sentiment":"neutral","sentiment_score":0.003811722621321678},{"word":"yeah","start":47.805,"end":48.305,"confidence":0.7005615,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03867951780557632},{"word":"mhmm","start":55.405,"end":55.6175,"confidence":0.88549805,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.016323715448379517},{"word":"okay","start":55.6175,"end":55.83,"confidence":0.98217773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04053804278373718},{"word":"so","start":55.910004,"end":56.070004,"confidence":0.5004883,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03593136742711067},{"word":"you","start":56.070004,"end":56.230003,"confidence":0.6166992,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.040633682161569595},{"word":"can","start":56.230003,"end":56.31,"confidence":0.296875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04090895503759384},{"word":"put","start":56.31,"end":56.81,"confidence":0.7963867,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.023643454536795616},{"word":"mhmm","start":67.75,"end":68.25,"confidence":0.9239502,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02619529515504837},{"word":"mhmm","start":68.71,"end":69.21,"confidence":0.87023926,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.017827678471803665},{"word":"okay","start":70.685,"end":71.16499,"confidence":0.68066406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03948226571083069},{"word":"i","start":71.16499,"end":71.48499,"confidence":0.32495117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03608247637748718},{"word":"see","start":71.48499,"end":71.98499,"confidence":0.90234375,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.04240163415670395},{"word":"okay","start":72.84499,"end":73.34499,"confidence":0.7155762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04676773026585579},{"word":"but","start":73.80499,"end":73.965,"confidence":0.6191406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.03514210134744644},{"word":"once","start":73.965,"end":74.465,"confidence":0.7397461,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.01582435518503189},{"word":"router","start":75.48499,"end":75.965,"confidence":0.9160156,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.011093150824308395},{"word":"and","start":75.965,"end":76.465,"confidence":0.5083008,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010803107172250748},{"word":"if","start":76.924995,"end":77.085,"confidence":0.96875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.013616327196359634},{"word":"you","start":77.085,"end":77.244995,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014654509723186491},{"word":"need","start":77.244995,"end":77.48499,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0030148103833198547},{"word":"assistance","start":77.48499,"end":77.98499,"confidence":0.99902344,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.004698015749454498},{"word":"or","start":78.045,"end":78.284996,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01760653406381607},{"word":"run","start":78.284996,"end":78.445,"confidence":0.9550781,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.0017156228423118591},{"word":"into","start":78.445,"end":78.765,"confidence":0.99121094,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.005441725254058838},{"word":"any","start":78.765,"end":79.005,"confidence":0.9902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.014294028282165527},{"word":"issues","start":79.005,"end":79.485,"confidence":0.8071289,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":-0.0013769455254077911},{"word":"just","start":79.485,"end":79.80499,"confidence":0.7890625,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01281103491783142},{"word":"give","start":79.80499,"end":79.965,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.00969746708869934},{"word":"us","start":79.965,"end":80.204994,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.005183741450309753},{"word":"a","start":80.204994,"end":80.284996,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003838859498500824},{"word":"callback","start":80.284996,"end":80.784996,"confidence":0.984375,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.0037160776555538177},{"word":"mhmm","start":82.604996,"end":83.104996,"confidence":0.99780273,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.021314742043614388},{"word":"okay","start":83.725,"end":84.225,"confidence":0.9658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04266193136572838},{"word":"second","start":84.590004,"end":85.090004,"confidence":0.58947754,"punctuated_word":"Second.","sentiment":"neutral","sentiment_score":0.0501856654882431},{"word":"we","start":85.55,"end":86.05,"confidence":0.63134766,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07893653213977814},{"word":"have","start":87.270004,"end":87.770004,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07291828095912933},{"word":"yes","start":89.07,"end":89.57,"confidence":0.6015625,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.09809789061546326},{"word":"and","start":90.91,"end":91.39,"confidence":0.4567871,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0863402783870697},{"word":"we","start":91.39,"end":91.89,"confidence":0.76171875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07548020780086517},{"word":"and","start":91.950005,"end":92.450005,"confidence":0.36621094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07772281765937805},{"word":"we","start":92.67,"end":92.91,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09498034417629242},{"word":"do","start":92.91,"end":93.07,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0834791511297226},{"word":"have","start":93.07,"end":93.57,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08380889147520065},{"word":"other","start":93.950005,"end":94.450005,"confidence":0.8959961,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.06964845955371857},{"word":"after","start":95.55,"end":95.79,"confidence":0.8935547,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.043320588767528534},{"word":"hours","start":95.79,"end":96.29,"confidence":0.99609375,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.03433014452457428},{"word":"customer","start":96.350006,"end":96.850006,"confidence":0.9873047,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.04045281186699867},{"word":"support","start":96.91,"end":97.41,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.03699789196252823},{"word":"if","start":97.665,"end":97.825005,"confidence":0.9760742,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05819530040025711},{"word":"ever","start":97.825005,"end":98.325005,"confidence":0.9941406,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.07220970094203949},{"word":"within","start":99.425,"end":99.825,"confidence":0.94628906,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.0218394435942173},{"word":"the","start":99.825,"end":100.145004,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.043856438249349594},{"word":"office","start":100.145004,"end":100.545,"confidence":0.99902344,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.03641088306903839},{"word":"hour","start":100.545,"end":101.045,"confidence":0.9951172,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.03355938196182251},{"word":"because","start":101.265,"end":101.585,"confidence":0.46240234,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08309374749660492},{"word":"we","start":101.585,"end":101.745,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06204927712678909},{"word":"have","start":101.745,"end":102.065,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05881299823522568},{"word":"247","start":102.065,"end":103.125,"confidence":0.9951172,"punctuated_word":"247","sentiment":"neutral","sentiment_score":0.04340867698192597},{"word":"customer","start":103.185,"end":103.685,"confidence":0.9951172,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.019943665713071823},{"word":"service","start":103.745,"end":104.245,"confidence":0.84033203,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.03623802959918976},{"word":"at","start":127.375,"end":127.534996,"confidence":0.30297852,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.05908701196312904},{"word":"e","start":127.534996,"end":127.695,"confidence":0.7895508,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.06434977799654007},{"word":"text","start":127.695,"end":128.015,"confidence":0.28125,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.06331692636013031},{"word":"gonna","start":128.015,"end":128.33499,"confidence":0.39868164,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.04295596107840538},{"word":"lamp","start":128.33499,"end":128.575,"confidence":0.34643555,"punctuated_word":"lamp","sentiment":"neutral","sentiment_score":0.037268899381160736},{"word":"with","start":128.575,"end":128.735,"confidence":0.8984375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04169807955622673},{"word":"the","start":128.735,"end":128.895,"confidence":0.69091797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050683677196502686},{"word":"email","start":128.895,"end":129.295,"confidence":0.9838867,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0450204536318779},{"word":"via","start":129.295,"end":129.615,"confidence":0.8535156,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.036855682730674744},{"word":"sms","start":129.615,"end":130.115,"confidence":0.97875977,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":0.03215447813272476},{"word":"okay","start":130.895,"end":131.395,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06338734924793243},{"word":"okay","start":132.495,"end":132.975,"confidence":0.8598633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08200840651988983},{"word":"bye","start":132.975,"end":133.135,"confidence":0.6242676,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13942818343639374},{"word":"thank","start":133.135,"end":133.635,"confidence":0.48754883,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3647947907447815},{"word":"you","start":133.995,"end":134.495,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4359152615070343},{"word":"for","start":134.855,"end":135.355,"confidence":0.4038086,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3932318389415741},{"word":"welcome","start":136.575,"end":137.075,"confidence":0.6154785,"punctuated_word":"Welcome,","sentiment":"positive","sentiment_score":0.38035616278648376},{"word":"bob","start":137.375,"end":137.855,"confidence":0.6359863,"punctuated_word":"Bob.","sentiment":"neutral","sentiment_score":0.2326540648937225},{"word":"bye","start":137.855,"end":138.095,"confidence":0.9506836,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.22354289889335632},{"word":"bye","start":138.095,"end":138.415,"confidence":0.99609375,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.24008290469646457},{"word":"have","start":138.415,"end":138.655,"confidence":0.95703125,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6063732504844666},{"word":"a","start":138.655,"end":138.815,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6199055910110474},{"word":"great","start":138.815,"end":139.055,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6386275887489319},{"word":"day","start":139.055,"end":139.555,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3990868926048279}],"paragraphs":{"transcript":"\nYes. Hello. Good morning. This is Maureen from Ertol tech support. Just wanted to check-in if you already got the router because it was yeah.\n\nMhmm. Okay. Upon upon checking mhmm. Yeah. Because note here is awaiting collection at Woden Post office parking locker.\n\nYeah. Mhmm. Okay. So you can put Mhmm. Mhmm.\n\nOkay. I see. Okay. But once router and if you need assistance or run into any issues, just give us a callback. Mhmm.\n\nOkay. Second. We have yes. And we and we do have other after hours customer support if ever within the office hour because we have 247 customer service. At e text gonna lamp with the email via SMS.\n\nOkay. Okay. Bye. Thank you for Welcome, Bob. Bye bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.25745129585266113},{"text":"Hello.","start":4.0,"end":4.4,"sentiment":"neutral","sentiment_score":0.20775970816612244},{"text":"Good morning.","start":4.4,"end":5.06,"sentiment":"positive","sentiment_score":0.37672941386699677},{"text":"This is Maureen from Ertol tech support.","start":5.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.23294356678213393},{"text":"Just wanted to check-in if you already got the router because it was yeah.","start":9.04,"end":17.425,"sentiment":"neutral","sentiment_score":0.005837705917656422}],"sentiment":"neutral","sentiment_score":0.11724010728299618,"num_words":25,"start":3.76,"end":17.425},{"sentences":[{"text":"Mhmm.","start":29.01,"end":29.51,"sentiment":"neutral","sentiment_score":-0.034432247281074524},{"text":"Okay.","start":29.73,"end":30.23,"sentiment":"neutral","sentiment_score":-0.005103726871311665},{"text":"Upon upon checking mhmm.","start":33.41,"end":36.85,"sentiment":"neutral","sentiment_score":-0.0033357059583067894},{"text":"Yeah.","start":36.85,"end":37.25,"sentiment":"neutral","sentiment_score":0.012638776563107967},{"text":"Because note here is awaiting collection at Woden Post office parking locker.","start":37.25,"end":44.545,"sentiment":"neutral","sentiment_score":0.0021293030586093664}],"sentiment":"neutral","sentiment_score":-0.0007730728799575253,"num_words":19,"start":29.01,"end":44.545},{"sentences":[{"text":"Yeah.","start":47.805,"end":48.305,"sentiment":"neutral","sentiment_score":0.03867951780557632},{"text":"Mhmm.","start":55.405,"end":55.6175,"sentiment":"neutral","sentiment_score":0.016323715448379517},{"text":"Okay.","start":55.6175,"end":55.83,"sentiment":"neutral","sentiment_score":0.04053804278373718},{"text":"So you can put Mhmm.","start":55.910004,"end":68.25,"sentiment":"neutral","sentiment_score":0.03346255086362362},{"text":"Mhmm.","start":68.71,"end":69.21,"sentiment":"neutral","sentiment_score":0.017827678471803665}],"sentiment":"neutral","sentiment_score":0.031186856536401644,"num_words":9,"start":47.805,"end":69.21},{"sentences":[{"text":"Okay.","start":70.685,"end":71.16499,"sentiment":"neutral","sentiment_score":0.03948226571083069},{"text":"I see.","start":71.16499,"end":71.98499,"sentiment":"neutral","sentiment_score":0.039242055267095566},{"text":"Okay.","start":72.84499,"end":73.34499,"sentiment":"neutral","sentiment_score":0.04676773026585579},{"text":"But once router and if you need assistance or run into any issues, just give us a callback.","start":73.80499,"end":80.784996,"sentiment":"neutral","sentiment_score":0.0076596490624878145},{"text":"Mhmm.","start":82.604996,"end":83.104996,"sentiment":"neutral","sentiment_score":0.021314742043614388}],"sentiment":"neutral","sentiment_score":0.01408358833388142,"num_words":23,"start":70.685,"end":83.104996},{"sentences":[{"text":"Okay.","start":83.725,"end":84.225,"sentiment":"neutral","sentiment_score":0.04266193136572838},{"text":"Second.","start":84.590004,"end":85.090004,"sentiment":"neutral","sentiment_score":0.0501856654882431},{"text":"We have yes.","start":85.55,"end":89.57,"sentiment":"neutral","sentiment_score":0.08331756790479024},{"text":"And we and we do have other after hours customer support if ever within the office hour because we have 247 customer service.","start":90.91,"end":104.245,"sentiment":"neutral","sentiment_score":0.05635561437710472},{"text":"At e text gonna lamp with the email via SMS.","start":127.375,"end":130.115,"sentiment":"neutral","sentiment_score":0.047339094802737236}],"sentiment":"neutral","sentiment_score":0.05558869419129271,"num_words":38,"start":83.725,"end":130.115},{"sentences":[{"text":"Okay.","start":130.895,"end":131.395,"sentiment":"neutral","sentiment_score":0.06338734924793243},{"text":"Okay.","start":132.495,"end":132.975,"sentiment":"neutral","sentiment_score":0.08200840651988983},{"text":"Bye.","start":132.975,"end":133.135,"sentiment":"neutral","sentiment_score":0.13942818343639374},{"text":"Thank you for Welcome, Bob.","start":133.135,"end":137.855,"sentiment":"positive","sentiment_score":0.36139042377471925},{"text":"Bye bye.","start":137.855,"end":138.415,"sentiment":"neutral","sentiment_score":0.23181290179491043}],"sentiment":"neutral","sentiment_score":0.25554018616676333,"num_words":10,"start":130.895,"end":138.415},{"sentences":[{"text":"Have a great day.","start":138.415,"end":139.555,"sentiment":"positive","sentiment_score":0.5659983307123184}],"sentiment":"positive","sentiment_score":0.5659983307123184,"num_words":4,"start":138.415,"end":139.555}]}}]},{"alternatives":[{"transcript":"Hello. Good morning. Sharon speaking. Yes. Yeah. Actually yeah. The because I've been busy. Oh, oh, yep. Email text messages ready for tomorrow. Okay. Thank you. Bye. Okay.","confidence":0.8076172,"words":[{"word":"hello","start":0.64,"end":0.96,"confidence":0.96606445,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14230671525001526},{"word":"good","start":0.96,"end":1.12,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.40576887130737305},{"word":"morning","start":1.12,"end":1.5999999,"confidence":0.99560547,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3229526877403259},{"word":"sharon","start":1.5999999,"end":1.92,"confidence":0.7836914,"punctuated_word":"Sharon","sentiment":"neutral","sentiment_score":0.1600843220949173},{"word":"speaking","start":1.92,"end":2.42,"confidence":0.9875488,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.24318423867225647},{"word":"yes","start":8.72,"end":9.22,"confidence":0.62280273,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11797678470611572},{"word":"yeah","start":15.275,"end":15.595,"confidence":0.8076172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02763133868575096},{"word":"actually","start":15.595,"end":16.095001,"confidence":0.8076172,"punctuated_word":"Actually","sentiment":"neutral","sentiment_score":-0.06270072609186172},{"word":"yeah","start":17.595,"end":17.994999,"confidence":0.94018555,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07771199941635132},{"word":"the","start":17.994999,"end":18.494999,"confidence":0.37597656,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.1243947371840477},{"word":"because","start":21.275,"end":21.775,"confidence":0.72021484,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12491348385810852},{"word":"i've","start":21.915,"end":22.154999,"confidence":0.9770508,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.20062601566314697},{"word":"been","start":22.154999,"end":22.314999,"confidence":0.98291016,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2262856364250183},{"word":"busy","start":22.314999,"end":22.814999,"confidence":0.94677734,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.1884906440973282},{"word":"oh","start":42.735,"end":43.235,"confidence":0.39208984,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.010335423052310944},{"word":"oh","start":44.335,"end":44.495,"confidence":0.6179199,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.04397667199373245},{"word":"yep","start":44.495,"end":44.995,"confidence":0.7684733,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.03866351768374443},{"word":"email","start":48.655,"end":49.155,"confidence":0.5024414,"punctuated_word":"Email","sentiment":"neutral","sentiment_score":0.027959231287240986},{"word":"text","start":49.855,"end":50.015,"confidence":0.7421875,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.03365254029631615},{"word":"messages","start":50.015,"end":50.515,"confidence":0.99316406,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":0.02524733357131481},{"word":"ready","start":50.975,"end":51.295,"confidence":0.83935547,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.022509828209877018},{"word":"for","start":51.295,"end":51.795,"confidence":0.93603516,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017869779840111732},{"word":"tomorrow","start":95.31,"end":95.81,"confidence":0.6567383,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.06718172132968903},{"word":"okay","start":135.115,"end":135.615,"confidence":0.682251,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.3067063093185425},{"word":"thank","start":136.635,"end":136.875,"confidence":0.31225586,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5238460302352905},{"word":"you","start":136.875,"end":137.195,"confidence":0.9836426,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4763930439949035},{"word":"bye","start":137.195,"end":137.695,"confidence":0.9667969,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.28478628396987915},{"word":"okay","start":138.155,"end":138.655,"confidence":0.7841797,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.34557288885116577}],"paragraphs":{"transcript":"\nHello. Good morning. Sharon speaking. Yes. Yeah.\n\nActually yeah. The because I've been busy. Oh, oh, yep. Email text messages ready for tomorrow. Okay.\n\nThank you. Bye. Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.14230671525001526},{"text":"Good morning.","start":0.96,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3643607795238495},{"text":"Sharon speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.20163428038358688},{"text":"Yes.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.11797678470611572},{"text":"Yeah.","start":15.275,"end":15.595,"sentiment":"neutral","sentiment_score":-0.02763133868575096}],"sentiment":"neutral","sentiment_score":0.19494889729789325,"num_words":7,"start":0.64,"end":15.595},{"sentences":[{"text":"Actually yeah.","start":15.595,"end":17.994999,"sentiment":"neutral","sentiment_score":-0.07020636275410652},{"text":"The because I've been busy.","start":17.994999,"end":22.814999,"sentiment":"neutral","sentiment_score":-0.17294210344552993},{"text":"Oh, oh, yep.","start":42.735,"end":44.995,"sentiment":"neutral","sentiment_score":0.030991870909929276},{"text":"Email text messages ready for tomorrow.","start":48.655,"end":95.81,"sentiment":"neutral","sentiment_score":0.032403405755758286},{"text":"Okay.","start":135.115,"end":135.615,"sentiment":"neutral","sentiment_score":0.3067063093185425}],"sentiment":"neutral","sentiment_score":-0.02417769918546957,"num_words":17,"start":15.595,"end":135.615},{"sentences":[{"text":"Thank you.","start":136.635,"end":137.195,"sentiment":"positive","sentiment_score":0.500119537115097},{"text":"Bye.","start":137.195,"end":137.695,"sentiment":"neutral","sentiment_score":0.28478628396987915},{"text":"Okay.","start":138.155,"end":138.655,"sentiment":"positive","sentiment_score":0.34557288885116577}],"sentiment":"positive","sentiment_score":0.40764956176280975,"num_words":4,"start":136.635,"end":138.655}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Good morning. Sharon speaking.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Ertol tech support.\n\nChannel 1: Yes.\n\nChannel 0: Just wanted to check-in if you already got the router because\n\nChannel 1: Yeah. Actually\n\nChannel 0: it was yeah.\n\nChannel 1: yeah. The because I've been busy.\n\nChannel 0: Mhmm. Okay. Upon upon checking mhmm. Yeah. Because note here is awaiting collection at Woden Post\n\nChannel 1: Oh,\n\nChannel 0: office parking locker.\n\nChannel 1: oh, yep.\n\nChannel 0: Yeah.\n\nChannel 1: Email text messages ready for\n\nChannel 0: Mhmm. Okay. So you can put Mhmm. Mhmm. Okay.\n\nI see. Okay. But once router and if you need assistance or run into any issues, just give us a callback. Mhmm. Okay.\n\nSecond. We have yes. And we and we do have other\n\nChannel 1: tomorrow.\n\nChannel 0: after hours customer support if ever within the office hour because we have 247 customer service. At e text gonna lamp with the email via SMS. Okay. Okay. Bye.\n\nThank you for\n\nChannel 1: Okay.\n\nChannel 0: Welcome,\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bob. Bye bye.\n\nChannel 1: Okay.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.14230671525001526},{"text":"Good morning.","start":0.96,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3643607795238495},{"text":"Sharon speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.20163428038358688}],"sentiment":"neutral","sentiment_score":0.2548593670129776,"channel":1,"num_words":5,"start":0.64,"end":2.42},{"sentences":[{"text":"Yes.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.25745129585266113},{"text":"Hello.","start":4.0,"end":4.4,"sentiment":"neutral","sentiment_score":0.20775970816612244},{"text":"Good morning.","start":4.4,"end":5.06,"sentiment":"positive","sentiment_score":0.37672941386699677},{"text":"This is Maureen from Ertol tech support.","start":5.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.23294356678213393}],"sentiment":"neutral","sentiment_score":0.25902498174797406,"channel":0,"num_words":11,"start":3.76,"end":8.1},{"sentences":[{"text":"Yes.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.11797678470611572}],"sentiment":"neutral","sentiment_score":0.11797678470611572,"channel":1,"num_words":1,"start":8.72,"end":9.22},{"sentences":[{"text":"Just wanted to check-in if you already got the router because","start":9.04,"end":15.745001,"sentiment":"neutral","sentiment_score":0.02806519903242588}],"sentiment":"neutral","sentiment_score":0.02806519903242588,"channel":0,"num_words":11,"start":9.04,"end":15.745001},{"sentences":[{"text":"Yeah.","start":15.275,"end":15.595,"sentiment":"neutral","sentiment_score":-0.02763133868575096},{"text":"Actually","start":15.595,"end":16.095001,"sentiment":"neutral","sentiment_score":-0.06270072609186172}],"sentiment":"neutral","sentiment_score":-0.04516603238880634,"channel":1,"num_words":2,"start":15.275,"end":16.095001},{"sentences":[{"text":"it was yeah.","start":16.045,"end":17.425,"sentiment":"neutral","sentiment_score":-0.07566310216983159}],"sentiment":"neutral","sentiment_score":-0.07566310216983159,"channel":0,"num_words":3,"start":16.045,"end":17.425},{"sentences":[{"text":"yeah.","start":17.595,"end":17.994999,"sentiment":"neutral","sentiment_score":-0.07771199941635132},{"text":"The because I've been busy.","start":17.994999,"end":22.814999,"sentiment":"neutral","sentiment_score":-0.17294210344552993}],"sentiment":"neutral","sentiment_score":-0.15707041944066683,"channel":1,"num_words":6,"start":17.595,"end":22.814999},{"sentences":[{"text":"Mhmm.","start":29.01,"end":29.51,"sentiment":"neutral","sentiment_score":-0.034432247281074524},{"text":"Okay.","start":29.73,"end":30.23,"sentiment":"neutral","sentiment_score":-0.005103726871311665},{"text":"Upon upon checking mhmm.","start":33.41,"end":36.85,"sentiment":"neutral","sentiment_score":-0.0033357059583067894},{"text":"Yeah.","start":36.85,"end":37.25,"sentiment":"neutral","sentiment_score":0.012638776563107967},{"text":"Because note here is awaiting collection at Woden Post","start":37.25,"end":42.55,"sentiment":"neutral","sentiment_score":0.0015976454855667218}],"sentiment":"neutral","sentiment_score":-0.001616325753275305,"channel":0,"num_words":16,"start":29.01,"end":42.55},{"sentences":[{"text":"Oh,","start":42.735,"end":43.235,"sentiment":"neutral","sentiment_score":0.010335423052310944}],"sentiment":"neutral","sentiment_score":0.010335423052310944,"channel":1,"num_words":1,"start":42.735,"end":43.235},{"sentences":[{"text":"office parking locker.","start":43.085,"end":44.545,"sentiment":"neutral","sentiment_score":0.0037242757777372995}],"sentiment":"neutral","sentiment_score":0.0037242757777372995,"channel":0,"num_words":3,"start":43.085,"end":44.545},{"sentences":[{"text":"oh, yep.","start":44.335,"end":44.995,"sentiment":"neutral","sentiment_score":0.04132009483873844}],"sentiment":"neutral","sentiment_score":0.04132009483873844,"channel":1,"num_words":2,"start":44.335,"end":44.995},{"sentences":[{"text":"Yeah.","start":47.805,"end":48.305,"sentiment":"neutral","sentiment_score":0.03867951780557632}],"sentiment":"neutral","sentiment_score":0.03867951780557632,"channel":0,"num_words":1,"start":47.805,"end":48.305},{"sentences":[{"text":"Email text messages ready for","start":48.655,"end":51.795,"sentiment":"neutral","sentiment_score":0.02544774264097214}],"sentiment":"neutral","sentiment_score":0.02544774264097214,"channel":1,"num_words":5,"start":48.655,"end":51.795},{"sentences":[{"text":"Mhmm.","start":55.405,"end":55.6175,"sentiment":"neutral","sentiment_score":0.016323715448379517},{"text":"Okay.","start":55.6175,"end":55.83,"sentiment":"neutral","sentiment_score":0.04053804278373718},{"text":"So you can put Mhmm.","start":55.910004,"end":68.25,"sentiment":"neutral","sentiment_score":0.03346255086362362},{"text":"Mhmm.","start":68.71,"end":69.21,"sentiment":"neutral","sentiment_score":0.017827678471803665},{"text":"Okay.","start":70.685,"end":71.16499,"sentiment":"neutral","sentiment_score":0.03948226571083069}],"sentiment":"neutral","sentiment_score":0.03127605074809657,"channel":0,"num_words":9,"start":55.405,"end":71.16499},{"sentences":[{"text":"I see.","start":71.16499,"end":71.98499,"sentiment":"neutral","sentiment_score":0.039242055267095566},{"text":"Okay.","start":72.84499,"end":73.34499,"sentiment":"neutral","sentiment_score":0.04676773026585579},{"text":"But once router and if you need assistance or run into any issues, just give us a callback.","start":73.80499,"end":80.784996,"sentiment":"neutral","sentiment_score":0.0076596490624878145},{"text":"Mhmm.","start":82.604996,"end":83.104996,"sentiment":"neutral","sentiment_score":0.021314742043614388},{"text":"Okay.","start":83.725,"end":84.225,"sentiment":"neutral","sentiment_score":0.04266193136572838}],"sentiment":"neutral","sentiment_score":0.014221834666703058,"channel":0,"num_words":23,"start":71.16499,"end":84.225},{"sentences":[{"text":"Second.","start":84.590004,"end":85.090004,"sentiment":"neutral","sentiment_score":0.0501856654882431},{"text":"We have yes.","start":85.55,"end":89.57,"sentiment":"neutral","sentiment_score":0.08331756790479024},{"text":"And we and we do have other","start":90.91,"end":94.450005,"sentiment":"neutral","sentiment_score":0.0816371643117496}],"sentiment":"neutral","sentiment_score":0.07923622903498737,"channel":0,"num_words":11,"start":84.590004,"end":94.450005},{"sentences":[{"text":"tomorrow.","start":95.31,"end":95.81,"sentiment":"neutral","sentiment_score":0.06718172132968903}],"sentiment":"neutral","sentiment_score":0.06718172132968903,"channel":1,"num_words":1,"start":95.31,"end":95.81},{"sentences":[{"text":"after hours customer support if ever within the office hour because we have 247 customer service.","start":95.55,"end":104.245,"sentiment":"neutral","sentiment_score":0.045294936280697584},{"text":"At e text gonna lamp with the email via SMS.","start":127.375,"end":130.115,"sentiment":"neutral","sentiment_score":0.047339094802737236},{"text":"Okay.","start":130.895,"end":131.395,"sentiment":"neutral","sentiment_score":0.06338734924793243},{"text":"Okay.","start":132.495,"end":132.975,"sentiment":"neutral","sentiment_score":0.08200840651988983},{"text":"Bye.","start":132.975,"end":133.135,"sentiment":"neutral","sentiment_score":0.13942818343639374}],"sentiment":"neutral","sentiment_score":0.0511356506111293,"channel":0,"num_words":29,"start":95.55,"end":133.135},{"sentences":[{"text":"Thank you for","start":133.135,"end":135.355,"sentiment":"positive","sentiment_score":0.39798063039779663}],"sentiment":"positive","sentiment_score":0.39798063039779663,"channel":0,"num_words":3,"start":133.135,"end":135.355},{"sentences":[{"text":"Okay.","start":135.115,"end":135.615,"sentiment":"neutral","sentiment_score":0.3067063093185425}],"sentiment":"neutral","sentiment_score":0.3067063093185425,"channel":1,"num_words":1,"start":135.115,"end":135.615},{"sentences":[{"text":"Welcome,","start":136.575,"end":137.075,"sentiment":"positive","sentiment_score":0.38035616278648376}],"sentiment":"positive","sentiment_score":0.38035616278648376,"channel":0,"num_words":1,"start":136.575,"end":137.075},{"sentences":[{"text":"Thank you.","start":136.635,"end":137.195,"sentiment":"positive","sentiment_score":0.500119537115097},{"text":"Bye.","start":137.195,"end":137.695,"sentiment":"neutral","sentiment_score":0.28478628396987915}],"sentiment":"positive","sentiment_score":0.4283417860666911,"channel":1,"num_words":3,"start":136.635,"end":137.695},{"sentences":[{"text":"Bob.","start":137.375,"end":137.855,"sentiment":"neutral","sentiment_score":0.2326540648937225},{"text":"Bye bye.","start":137.855,"end":138.415,"sentiment":"neutral","sentiment_score":0.23181290179491043}],"sentiment":"neutral","sentiment_score":0.23209328949451447,"channel":0,"num_words":3,"start":137.375,"end":138.415},{"sentences":[{"text":"Okay.","start":138.155,"end":138.655,"sentiment":"positive","sentiment_score":0.34557288885116577}],"sentiment":"positive","sentiment_score":0.34557288885116577,"channel":1,"num_words":1,"start":138.155,"end":138.655},{"sentences":[{"text":"Have a great day.","start":138.415,"end":139.555,"sentiment":"positive","sentiment_score":0.5659983307123184}],"sentiment":"positive","sentiment_score":0.5659983307123184,"channel":0,"num_words":4,"start":138.415,"end":139.555}]},"summary":{"result":"success","short":"A representative from Er reminded the customer, Maureen, to check if they received the router and to contact them for assistance if needed. The representative also reminds Maureen of the office's parking locker and provides information about customer service hours. The call ends with pleasantries and goodbyes."},"intents":{"segments":[{"text":"Just wanted to check-in if you already got the router because Yeah.","start_word":17,"end_word":28,"intents":[{"intent":"Check router status","confidence_score":0.10179137}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14230671525001526},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3505581021308899},{"text":"Sharon speaking. Yes. Hello.","start_word":3,"end_word":6,"sentiment":"neutral","sentiment_score":0.22526782751083377},{"text":"Good morning.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.3643607497215271},{"text":"This is Maureen from Ertol tech support. Yes. Just wanted to check-in if you already got the router because Yeah. Actually it was yeah. yeah. The because I've been busy. Mhmm. Okay. Upon upon checking mhmm. Yeah. Because note here is awaiting collection at Woden Post Oh, office parking locker. oh, yep. Yeah. Email text messages ready for Mhmm. Okay. So you can put Mhmm. Mhmm. Okay. I see. Okay. But once router and if you need assistance or run into any issues, just give us a callback. Mhmm. Okay. Second. We have yes. And we and we do have other tomorrow. after hours customer support if ever within the office hour because we have 247 customer service. At e text gonna lamp with the email via SMS. Okay. Okay. Bye.","start_word":9,"end_word":139,"sentiment":"neutral","sentiment_score":0.03093678504228592},{"text":"Thank you for Okay. Welcome, Thank you.","start_word":140,"end_word":146,"sentiment":"positive","sentiment_score":0.40446987748146057},{"text":"Bye. Bob. Bye bye.","start_word":147,"end_word":150,"sentiment":"neutral","sentiment_score":0.24870014190673828},{"text":"Okay. Have a great day.","start_word":151,"end_word":155,"sentiment":"positive","sentiment_score":0.546389102935791}],"average":{"sentiment":"neutral","sentiment_score":0.0861350578990409}}}}