{"metadata":{"transaction_key":"deprecated","request_id":"019d6af9-dacf-76e1-b431-4e35f1431342","sha256":"4aef183f0460b24ca0f2a68712f2508da416fa232030aa5cb87d83f0be29bf2d","created":"2026-04-08T02:47:52.420Z","duration":225.07193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":405,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":460,"output_tokens":460},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":460,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"How are you? Hello? I'm good. Good. Good. Good. Good. Good. Can you talk? Payment. Basically, payment details. I'm trying to look up that particular email, which is where which allowed me to pick up the order. I have basically messages, and I have that PO, but I do not know how to track it down. Yeah. Mhmm. Yes. Payment here. So once a bold day, by he's approved. The payment has been made, and we cannot afford any delays, any confusion in this order. Please. Teens all proteins are over. He made his mom. So that was the thing. No. No. You can you can you can you can you can. Yeah. I'm working. I'm working. So please please do disturb me. I have no problems. But try not to hold on to anything because right now, we are on serious stretch. Oh, no. No. No. I've sent you I've sent you all the PIN. Alright. Done. Done. Alright. Done. Done. Done. Done. Done. Done. Done. Done. Try it. Bye.","confidence":0.96738267,"words":[{"word":"how","start":2.6399999,"end":2.8799999,"confidence":0.9389001,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.08515597134828568},{"word":"are","start":2.8799999,"end":3.04,"confidence":0.99620855,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06222446635365486},{"word":"you","start":3.04,"end":3.54,"confidence":0.9993291,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.07771186530590057},{"word":"hello","start":4.48,"end":4.98,"confidence":0.9657662,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.17229025065898895},{"word":"i'm","start":6.3999996,"end":6.7999997,"confidence":0.8090408,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4428884983062744},{"word":"good","start":6.7999997,"end":7.2,"confidence":0.99671096,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.52995365858078},{"word":"good","start":7.2,"end":7.44,"confidence":0.99408484,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6150712966918945},{"word":"good","start":7.44,"end":7.7599998,"confidence":0.99719095,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5947251915931702},{"word":"good","start":7.7599998,"end":7.8399997,"confidence":0.9926326,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5611419677734375},{"word":"good","start":7.8399997,"end":8.0,"confidence":0.97562003,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4942004680633545},{"word":"good","start":8.0,"end":8.4,"confidence":0.8381439,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.34449565410614014},{"word":"can","start":8.4,"end":8.559999,"confidence":0.6979752,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.14070627093315125},{"word":"you","start":8.559999,"end":8.72,"confidence":0.9750329,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11748415976762772},{"word":"talk","start":8.72,"end":9.22,"confidence":0.96738267,"punctuated_word":"talk?","sentiment":"neutral","sentiment_score":0.14162415266036987},{"word":"payment","start":25.83,"end":26.33,"confidence":0.2843011,"punctuated_word":"Payment.","sentiment":"neutral","sentiment_score":0.00043841032311320305},{"word":"basically","start":28.310001,"end":28.810001,"confidence":0.4761631,"punctuated_word":"Basically,","sentiment":"neutral","sentiment_score":-0.005806978791952133},{"word":"payment","start":31.35,"end":31.85,"confidence":0.361036,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.005492178723216057},{"word":"details","start":37.364998,"end":37.864998,"confidence":0.36326587,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.003159082494676113},{"word":"i'm","start":39.364998,"end":39.445,"confidence":0.63815534,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.007152893580496311},{"word":"trying","start":39.445,"end":39.844997,"confidence":0.97456396,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.0068587809801101685},{"word":"to","start":39.844997,"end":40.085,"confidence":0.99723697,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0030981432646512985},{"word":"look","start":40.085,"end":40.324997,"confidence":0.99764013,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.0011322451755404472},{"word":"up","start":40.324997,"end":40.405,"confidence":0.99663,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.00155672337859869},{"word":"that","start":40.405,"end":40.725,"confidence":0.99318874,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.002624029293656349},{"word":"particular","start":40.725,"end":41.225,"confidence":0.99972767,"punctuated_word":"particular","sentiment":"neutral","sentiment_score":0.014643209055066109},{"word":"email","start":41.285,"end":41.684998,"confidence":0.7704906,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.002440481446683407},{"word":"which","start":41.684998,"end":41.844997,"confidence":0.9996517,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.010798107832670212},{"word":"is","start":41.844997,"end":42.344997,"confidence":0.9614056,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0015575122088193891},{"word":"where","start":42.964996,"end":43.445,"confidence":0.91474044,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.003178291022777558},{"word":"which","start":43.684998,"end":44.004997,"confidence":0.9922019,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.020281266421079636},{"word":"allowed","start":44.004997,"end":44.324997,"confidence":0.99554884,"punctuated_word":"allowed","sentiment":"neutral","sentiment_score":0.014121012762188911},{"word":"me","start":44.324997,"end":44.484997,"confidence":0.9997367,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.00396386906504631},{"word":"to","start":44.484997,"end":44.565,"confidence":0.9992236,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013639552518725395},{"word":"pick","start":44.565,"end":44.725,"confidence":0.99063885,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":0.013705950230360033},{"word":"up","start":44.725,"end":44.885,"confidence":0.9996278,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.013958802446722984},{"word":"the","start":44.885,"end":45.045,"confidence":0.99970895,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00914861261844635},{"word":"order","start":45.045,"end":45.364998,"confidence":0.9969472,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":-0.0001875152811408043},{"word":"i","start":45.364998,"end":45.524998,"confidence":0.9994783,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.036514438688755035},{"word":"have","start":45.524998,"end":46.024998,"confidence":0.99971503,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04300007224082947},{"word":"basically","start":46.324997,"end":46.805,"confidence":0.8089501,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.021484721451997757},{"word":"messages","start":46.805,"end":47.305,"confidence":0.816,"punctuated_word":"messages,","sentiment":"neutral","sentiment_score":-0.030102815479040142},{"word":"and","start":47.364998,"end":47.604996,"confidence":0.99957556,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.029817359521985057},{"word":"i","start":47.604996,"end":47.684998,"confidence":0.99963295,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03483288362622261},{"word":"have","start":47.684998,"end":47.925,"confidence":0.9978485,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.034293390810489655},{"word":"that","start":47.925,"end":48.164997,"confidence":0.6205614,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01976579427719116},{"word":"po","start":48.164997,"end":48.664997,"confidence":0.7472147,"punctuated_word":"PO,","sentiment":"neutral","sentiment_score":-0.026736268773674965},{"word":"but","start":48.805,"end":49.045,"confidence":0.999276,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.025622423738241196},{"word":"i","start":49.045,"end":49.284996,"confidence":0.9993788,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04515229910612106},{"word":"do","start":49.284996,"end":49.524998,"confidence":0.9995135,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.041258130222558975},{"word":"not","start":49.524998,"end":49.844997,"confidence":0.99938416,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.036122728139162064},{"word":"know","start":49.844997,"end":50.245,"confidence":0.99933654,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.045505691319704056},{"word":"how","start":50.245,"end":50.484997,"confidence":0.99921167,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03673051297664642},{"word":"to","start":50.484997,"end":50.644997,"confidence":0.9992692,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02943870797753334},{"word":"track","start":50.644997,"end":50.964996,"confidence":0.99871445,"punctuated_word":"track","sentiment":"neutral","sentiment_score":-0.030740346759557724},{"word":"it","start":50.964996,"end":51.125,"confidence":0.9882741,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.028406865894794464},{"word":"down","start":51.125,"end":51.625,"confidence":0.9496896,"punctuated_word":"down.","sentiment":"neutral","sentiment_score":-0.028340443968772888},{"word":"yeah","start":76.655,"end":77.155,"confidence":0.7795546,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0015268907882273195},{"word":"mhmm","start":110.119995,"end":110.619995,"confidence":0.8658715,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.00734306313097477},{"word":"yes","start":136.14,"end":136.64,"confidence":0.6099731,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02582723833620548},{"word":"payment","start":138.86,"end":139.36,"confidence":0.33865407,"punctuated_word":"Payment","sentiment":"neutral","sentiment_score":0.021953674033284187},{"word":"here","start":139.42,"end":139.92,"confidence":0.28305304,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.02077963948249817},{"word":"so","start":140.22,"end":140.46,"confidence":0.33212298,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.034174755215644836},{"word":"once","start":140.46,"end":140.62001,"confidence":0.73002785,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.05095607787370682},{"word":"a","start":140.62001,"end":140.7,"confidence":0.61942047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05799105390906334},{"word":"bold","start":140.7,"end":141.2,"confidence":0.21682686,"punctuated_word":"bold","sentiment":"neutral","sentiment_score":0.044661134481430054},{"word":"day","start":141.34,"end":141.5,"confidence":0.7223325,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":0.07793883979320526},{"word":"by","start":141.5,"end":141.90001,"confidence":0.2165096,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.06497031450271606},{"word":"he's","start":142.46,"end":142.7,"confidence":0.5596991,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.0728951171040535},{"word":"approved","start":142.7,"end":143.1,"confidence":0.8818591,"punctuated_word":"approved.","sentiment":"neutral","sentiment_score":0.061271727085113525},{"word":"the","start":143.1,"end":143.26001,"confidence":0.9982326,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.06891164183616638},{"word":"payment","start":143.26001,"end":143.66,"confidence":0.9998858,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.09010705351829527},{"word":"has","start":143.66,"end":143.82,"confidence":0.99956745,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.06612060964107513},{"word":"been","start":143.82,"end":143.98001,"confidence":0.9997985,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.1019137054681778},{"word":"made","start":143.98001,"end":144.48001,"confidence":0.762748,"punctuated_word":"made,","sentiment":"neutral","sentiment_score":0.08703786134719849},{"word":"and","start":144.78,"end":145.28,"confidence":0.9984124,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02276588603854179},{"word":"we","start":145.82,"end":146.06,"confidence":0.71963686,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008635878562927246},{"word":"cannot","start":146.06,"end":146.54001,"confidence":0.99930584,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.03903171420097351},{"word":"afford","start":146.54001,"end":146.86,"confidence":0.9982753,"punctuated_word":"afford","sentiment":"neutral","sentiment_score":-0.024344056844711304},{"word":"any","start":146.86,"end":147.18001,"confidence":0.99830353,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.04875392466783523},{"word":"delays","start":147.18001,"end":147.675,"confidence":0.9900865,"punctuated_word":"delays,","sentiment":"neutral","sentiment_score":-0.07413119077682495},{"word":"any","start":147.91501,"end":148.41501,"confidence":0.9997955,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.08298599720001221},{"word":"confusion","start":148.595,"end":149.095,"confidence":0.9942122,"punctuated_word":"confusion","sentiment":"neutral","sentiment_score":-0.055930573493242264},{"word":"in","start":149.27501,"end":149.515,"confidence":0.9182789,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03197003901004791},{"word":"this","start":149.515,"end":149.675,"confidence":0.99328655,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.005417086184024811},{"word":"order","start":149.675,"end":150.155,"confidence":0.9003676,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.005564786493778229},{"word":"please","start":150.155,"end":150.655,"confidence":0.524295,"punctuated_word":"Please.","sentiment":"neutral","sentiment_score":-0.008468491025269032},{"word":"teens","start":173.505,"end":173.905,"confidence":0.4627345,"punctuated_word":"Teens","sentiment":"neutral","sentiment_score":-0.02922289632260799},{"word":"all","start":173.905,"end":173.985,"confidence":0.24129428,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.02233315259218216},{"word":"proteins","start":174.065,"end":174.545,"confidence":0.703305,"punctuated_word":"proteins","sentiment":"neutral","sentiment_score":-0.024961864575743675},{"word":"are","start":174.545,"end":174.705,"confidence":0.49920163,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.021067509427666664},{"word":"over","start":174.705,"end":174.945,"confidence":0.4386757,"punctuated_word":"over.","sentiment":"neutral","sentiment_score":-0.007226564921438694},{"word":"he","start":174.945,"end":175.02501,"confidence":0.42858025,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.012122292071580889},{"word":"made","start":175.02501,"end":175.185,"confidence":0.5330084,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.0030463840812444687},{"word":"his","start":175.185,"end":175.265,"confidence":0.6583115,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.01411278173327446},{"word":"mom","start":175.265,"end":175.765,"confidence":0.7693169,"punctuated_word":"mom.","sentiment":"neutral","sentiment_score":-0.008692387491464615},{"word":"so","start":180.625,"end":180.865,"confidence":0.5145716,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0070696622133255005},{"word":"that","start":180.865,"end":181.02501,"confidence":0.53092664,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.005175866186618805},{"word":"was","start":181.02501,"end":181.265,"confidence":0.9855261,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.002901695668697357},{"word":"the","start":181.265,"end":181.345,"confidence":0.92779934,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0003190990537405014},{"word":"thing","start":181.345,"end":181.845,"confidence":0.99664,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.011284999549388884},{"word":"no","start":185.8,"end":186.04,"confidence":0.8833602,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1025482416152954},{"word":"no","start":186.04,"end":186.28,"confidence":0.94141144,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14560145139694214},{"word":"you","start":186.28,"end":186.6,"confidence":0.94452083,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07208029925823212},{"word":"can","start":186.6,"end":186.64,"confidence":0.9979753,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.026766683906316757},{"word":"you","start":186.64,"end":186.68,"confidence":0.58764946,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03261613845825195},{"word":"can","start":186.68,"end":187.18,"confidence":0.9953709,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.024739034473896027},{"word":"you","start":187.24,"end":187.31999,"confidence":0.97830886,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005562040954828262},{"word":"can","start":187.31999,"end":187.48,"confidence":0.9878258,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0018608011305332184},{"word":"you","start":187.48,"end":187.56,"confidence":0.9799136,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.003448542207479477},{"word":"can","start":187.56,"end":187.8,"confidence":0.99713516,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.010606229305267334},{"word":"you","start":187.8,"end":187.88,"confidence":0.76168567,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01503315567970276},{"word":"can","start":187.88,"end":188.12,"confidence":0.70359445,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.037155263125896454},{"word":"yeah","start":188.12,"end":188.36,"confidence":0.9691264,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.037678349763154984},{"word":"i'm","start":188.36,"end":188.52,"confidence":0.99681747,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05930675193667412},{"word":"working","start":188.52,"end":188.84,"confidence":0.9833859,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.041457124054431915},{"word":"i'm","start":188.84,"end":189.0,"confidence":0.9991232,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06054997444152832},{"word":"working","start":189.0,"end":189.4,"confidence":0.94212204,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.051752813160419464},{"word":"so","start":189.4,"end":189.64,"confidence":0.99863595,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09938158094882964},{"word":"please","start":189.64,"end":189.95999,"confidence":0.9561059,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2319106012582779},{"word":"please","start":189.95999,"end":190.28,"confidence":0.95662135,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.25780972838401794},{"word":"do","start":190.28,"end":190.44,"confidence":0.9937471,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.26778966188430786},{"word":"disturb","start":190.44,"end":190.84,"confidence":0.99539053,"punctuated_word":"disturb","sentiment":"neutral","sentiment_score":-0.20977367460727692},{"word":"me","start":190.84,"end":191.0,"confidence":0.9841596,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.20842060446739197},{"word":"i","start":191.0,"end":191.08,"confidence":0.99951684,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17159171402454376},{"word":"have","start":191.08,"end":191.24,"confidence":0.9977018,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17097914218902588},{"word":"no","start":191.24,"end":191.4,"confidence":0.99969196,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1590331792831421},{"word":"problems","start":191.4,"end":191.9,"confidence":0.8974081,"punctuated_word":"problems.","sentiment":"neutral","sentiment_score":-0.1667243242263794},{"word":"but","start":192.28,"end":192.78,"confidence":0.99499893,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.16982540488243103},{"word":"try","start":193.16,"end":193.64,"confidence":0.99607265,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.2263956516981125},{"word":"not","start":193.64,"end":194.04,"confidence":0.9995316,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18374241888523105},{"word":"to","start":194.04,"end":194.54,"confidence":0.9992951,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19906871020793915},{"word":"hold","start":194.84,"end":195.08,"confidence":0.9989103,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.24736648797988892},{"word":"on","start":195.08,"end":195.24,"confidence":0.9588243,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.3112868368625641},{"word":"to","start":195.24,"end":195.4,"confidence":0.9991942,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23506921529769895},{"word":"anything","start":195.4,"end":195.8,"confidence":0.9994073,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.2706137001514435},{"word":"because","start":195.8,"end":196.3,"confidence":0.80042213,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2884683310985565},{"word":"right","start":196.44,"end":196.68,"confidence":0.9223663,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3965676426887512},{"word":"now","start":196.68,"end":197.0,"confidence":0.7607546,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.39622747898101807},{"word":"we","start":197.0,"end":197.16,"confidence":0.99963427,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4507232010364533},{"word":"are","start":197.16,"end":197.48,"confidence":0.99948776,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.452744573354721},{"word":"on","start":197.48,"end":197.64,"confidence":0.99836713,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4337822496891022},{"word":"serious","start":197.64,"end":198.12,"confidence":0.72870266,"punctuated_word":"serious","sentiment":"negative","sentiment_score":-0.4098895788192749},{"word":"stretch","start":198.12,"end":198.62,"confidence":0.99063134,"punctuated_word":"stretch.","sentiment":"neutral","sentiment_score":-0.2534200847148895},{"word":"oh","start":202.985,"end":203.22499,"confidence":0.7058177,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07254452258348465},{"word":"no","start":203.22499,"end":203.465,"confidence":0.82876873,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.16987362504005432},{"word":"no","start":203.465,"end":203.545,"confidence":0.8807389,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19831961393356323},{"word":"no","start":203.545,"end":203.705,"confidence":0.7705507,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20399537682533264},{"word":"i've","start":203.705,"end":203.94499,"confidence":0.78680646,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16434207558631897},{"word":"sent","start":203.94499,"end":204.185,"confidence":0.9626079,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.09882551431655884},{"word":"you","start":204.185,"end":204.425,"confidence":0.99860257,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11134469509124756},{"word":"i've","start":204.425,"end":204.58499,"confidence":0.9324777,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10363338887691498},{"word":"sent","start":204.58499,"end":204.825,"confidence":0.99397624,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.08150413632392883},{"word":"you","start":204.825,"end":204.905,"confidence":0.99626774,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1272854059934616},{"word":"all","start":204.905,"end":205.065,"confidence":0.99816895,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.12229066342115402},{"word":"the","start":205.065,"end":205.22499,"confidence":0.9882356,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10887713730335236},{"word":"pin","start":205.22499,"end":205.72499,"confidence":0.33371836,"punctuated_word":"PIN.","sentiment":"neutral","sentiment_score":-0.10869046300649644},{"word":"alright","start":217.48,"end":217.98,"confidence":0.56191397,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0019521303474903109},{"word":"done","start":218.76,"end":219.26,"confidence":0.983427,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.040857359766960144},{"word":"done","start":220.28,"end":220.43999,"confidence":0.9650161,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.10802091658115388},{"word":"alright","start":220.43999,"end":220.93999,"confidence":0.93954706,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1370747983455658},{"word":"done","start":221.07999,"end":221.12,"confidence":0.9119005,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.08357888460159302},{"word":"done","start":221.12,"end":221.15999,"confidence":0.986394,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.07166092097759247},{"word":"done","start":221.15999,"end":221.19998,"confidence":0.9249737,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.06566567718982697},{"word":"done","start":221.19998,"end":221.23999,"confidence":0.8194275,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.06713993102312088},{"word":"done","start":221.23999,"end":221.64,"confidence":0.81887734,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.07275184243917465},{"word":"done","start":221.64,"end":221.68,"confidence":0.77520525,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.07959727942943573},{"word":"done","start":221.68,"end":221.72,"confidence":0.76685166,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.08108055591583252},{"word":"done","start":221.72,"end":221.79999,"confidence":0.6712415,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.05973217636346817},{"word":"try","start":221.79999,"end":222.04,"confidence":0.30002356,"punctuated_word":"Try","sentiment":"neutral","sentiment_score":0.054861899465322495},{"word":"it","start":222.04,"end":222.28,"confidence":0.8233907,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06294706463813782},{"word":"bye","start":222.28,"end":222.78,"confidence":0.9946046,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.030892306938767433}],"paragraphs":{"transcript":"\nHow are you? Hello? I'm good. Good. Good.\n\nGood. Good. Good. Can you talk? Payment.\n\nBasically, payment details. I'm trying to look up that particular email, which is where which allowed me to pick up the order. I have basically messages, and I have that PO, but I do not know how to track it down. Yeah. Mhmm.\n\nYes. Payment here. So once a bold day, by he's approved. The payment has been made, and we cannot afford any delays, any confusion in this order. Please.\n\nTeens all proteins are over. He made his mom. So that was the thing. No. No.\n\nYou can you can you can you can you can. Yeah. I'm working. I'm working. So please please do disturb me.\n\nI have no problems. But try not to hold on to anything because right now, we are on serious stretch. Oh, no. No. No.\n\nI've sent you I've sent you all the PIN. Alright. Done. Done. Alright.\n\nDone. Done. Done. Done. Done.\n\nDone. Done. Done. Try it. Bye.","paragraphs":[{"sentences":[{"text":"How are you?","start":2.6399999,"end":3.54,"sentiment":"neutral","sentiment_score":0.07503076766928037},{"text":"Hello?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.17229025065898895},{"text":"I'm good.","start":6.3999996,"end":7.2,"sentiment":"positive","sentiment_score":0.4864210784435272},{"text":"Good.","start":7.2,"end":7.44,"sentiment":"positive","sentiment_score":0.6150712966918945},{"text":"Good.","start":7.44,"end":7.7599998,"sentiment":"positive","sentiment_score":0.5947251915931702}],"sentiment":"neutral","sentiment_score":0.32250264985486865,"num_words":8,"start":2.6399999,"end":7.7599998},{"sentences":[{"text":"Good.","start":7.7599998,"end":7.8399997,"sentiment":"positive","sentiment_score":0.5611419677734375},{"text":"Good.","start":7.8399997,"end":8.0,"sentiment":"positive","sentiment_score":0.4942004680633545},{"text":"Good.","start":8.0,"end":8.4,"sentiment":"positive","sentiment_score":0.34449565410614014},{"text":"Can you talk?","start":8.4,"end":9.22,"sentiment":"neutral","sentiment_score":0.13327152778704962},{"text":"Payment.","start":25.83,"end":26.33,"sentiment":"neutral","sentiment_score":0.00043841032311320305}],"sentiment":"neutral","sentiment_score":0.25715586908959914,"num_words":7,"start":7.7599998,"end":26.33},{"sentences":[{"text":"Basically, payment details.","start":28.310001,"end":37.864998,"sentiment":"neutral","sentiment_score":-0.0011579608544707298},{"text":"I'm trying to look up that particular email, which is where which allowed me to pick up the order.","start":39.364998,"end":45.364998,"sentiment":"neutral","sentiment_score":0.0057606490721043785},{"text":"I have basically messages, and I have that PO, but I do not know how to track it down.","start":45.364998,"end":51.625,"sentiment":"neutral","sentiment_score":-0.03283504710385674},{"text":"Yeah.","start":76.655,"end":77.155,"sentiment":"neutral","sentiment_score":0.0015268907882273195},{"text":"Mhmm.","start":110.119995,"end":110.619995,"sentiment":"neutral","sentiment_score":0.00734306313097477}],"sentiment":"neutral","sentiment_score":-0.011837616075523371,"num_words":43,"start":28.310001,"end":110.619995},{"sentences":[{"text":"Yes.","start":136.14,"end":136.64,"sentiment":"neutral","sentiment_score":0.02582723833620548},{"text":"Payment here.","start":138.86,"end":139.92,"sentiment":"neutral","sentiment_score":0.021366656757891178},{"text":"So once a bold day, by he's approved.","start":140.22,"end":143.1,"sentiment":"neutral","sentiment_score":0.058107377495616674},{"text":"The payment has been made, and we cannot afford any delays, any confusion in this order.","start":143.1,"end":150.155,"sentiment":"neutral","sentiment_score":0.0051284534856677055},{"text":"Please.","start":150.155,"end":150.655,"sentiment":"neutral","sentiment_score":-0.008468491025269032}],"sentiment":"neutral","sentiment_score":0.021678797734369124,"num_words":28,"start":136.14,"end":150.655},{"sentences":[{"text":"Teens all proteins are over.","start":173.505,"end":174.945,"sentiment":"neutral","sentiment_score":-0.020962397567927837},{"text":"He made his mom.","start":174.945,"end":175.765,"sentiment":"neutral","sentiment_score":-0.009493461344391108},{"text":"So that was the thing.","start":180.625,"end":181.845,"sentiment":"neutral","sentiment_score":0.005222624912858009},{"text":"No.","start":185.8,"end":186.04,"sentiment":"neutral","sentiment_score":-0.1025482416152954},{"text":"No.","start":186.04,"end":186.28,"sentiment":"neutral","sentiment_score":-0.14560145139694214}],"sentiment":"neutral","sentiment_score":-0.022801400104071945,"num_words":16,"start":173.505,"end":186.28},{"sentences":[{"text":"You can you can you can you can you can.","start":186.28,"end":188.12,"sentiment":"neutral","sentiment_score":-0.022986818850040436},{"text":"Yeah.","start":188.12,"end":188.36,"sentiment":"neutral","sentiment_score":-0.037678349763154984},{"text":"I'm working.","start":188.36,"end":188.84,"sentiment":"neutral","sentiment_score":-0.05038193799555302},{"text":"I'm working.","start":188.84,"end":189.4,"sentiment":"neutral","sentiment_score":-0.05615139380097389},{"text":"So please please do disturb me.","start":189.4,"end":191.0,"sentiment":"neutral","sentiment_score":-0.21251430859168371}],"sentiment":"neutral","sentiment_score":-0.08360471682889122,"num_words":21,"start":186.28,"end":191.0},{"sentences":[{"text":"I have no problems.","start":191.0,"end":191.9,"sentiment":"neutral","sentiment_score":-0.16708208993077278},{"text":"But try not to hold on to anything because right now, we are on serious stretch.","start":192.28,"end":198.62,"sentiment":"neutral","sentiment_score":-0.30782447289675474},{"text":"Oh, no.","start":202.985,"end":203.465,"sentiment":"neutral","sentiment_score":-0.12120907381176949},{"text":"No.","start":203.465,"end":203.545,"sentiment":"neutral","sentiment_score":-0.19831961393356323},{"text":"No.","start":203.545,"end":203.705,"sentiment":"neutral","sentiment_score":-0.20399537682533264}],"sentiment":"neutral","sentiment_score":-0.2599272110189001,"num_words":24,"start":191.0,"end":203.705},{"sentences":[{"text":"I've sent you I've sent you all the PIN.","start":203.705,"end":205.72499,"sentiment":"neutral","sentiment_score":-0.11408816443549262},{"text":"Alright.","start":217.48,"end":217.98,"sentiment":"neutral","sentiment_score":0.0019521303474903109},{"text":"Done.","start":218.76,"end":219.26,"sentiment":"neutral","sentiment_score":0.040857359766960144},{"text":"Done.","start":220.28,"end":220.43999,"sentiment":"neutral","sentiment_score":0.10802091658115388},{"text":"Alright.","start":220.43999,"end":220.93999,"sentiment":"neutral","sentiment_score":0.1370747983455658}],"sentiment":"neutral","sentiment_score":-0.056837559606020265,"num_words":13,"start":203.705,"end":220.93999},{"sentences":[{"text":"Done.","start":221.07999,"end":221.12,"sentiment":"neutral","sentiment_score":0.08357888460159302},{"text":"Done.","start":221.12,"end":221.15999,"sentiment":"neutral","sentiment_score":0.07166092097759247},{"text":"Done.","start":221.15999,"end":221.19998,"sentiment":"neutral","sentiment_score":0.06566567718982697},{"text":"Done.","start":221.19998,"end":221.23999,"sentiment":"neutral","sentiment_score":0.06713993102312088},{"text":"Done.","start":221.23999,"end":221.64,"sentiment":"neutral","sentiment_score":0.07275184243917465}],"sentiment":"neutral","sentiment_score":0.0721594512462616,"num_words":5,"start":221.07999,"end":221.64},{"sentences":[{"text":"Done.","start":221.64,"end":221.68,"sentiment":"neutral","sentiment_score":0.07959727942943573},{"text":"Done.","start":221.68,"end":221.72,"sentiment":"neutral","sentiment_score":0.08108055591583252},{"text":"Done.","start":221.72,"end":221.79999,"sentiment":"neutral","sentiment_score":0.05973217636346817},{"text":"Try it.","start":221.79999,"end":222.28,"sentiment":"neutral","sentiment_score":0.058904482051730156},{"text":"Bye.","start":222.28,"end":222.78,"sentiment":"neutral","sentiment_score":0.030892306938767433}],"sentiment":"neutral","sentiment_score":0.061518547125160694,"num_words":6,"start":221.64,"end":222.78}]}}]},{"alternatives":[{"transcript":"Hi, Hello? Good. Good. How about you? Yeah. Yeah. Yeah. Yeah. Sure. We are available here. Catalina. Yeah. Yeah. The last one. Okay. Okay. Let me check that now. So you saw my email. Right? You I settled I settled the account. Payment to total you left over of. Okay. Okay. Okay. Okay. Okay. Okay. Alright. So I won't disturb you much. I'll just get this order processed. Mhmm. Payment I'll send the proof and I'll get this one moving. And then once you're back, let's let's sort this problem out also. You do fifteen days they come back to me saying payment approve. Let's solve this out once you're back. Okay? Maybe for tomorrow, June 6. Okay. Alright. Enjoy your time. Take care. Bye bye.","confidence":0.9565834,"words":[{"word":"hi","start":0.56,"end":0.79999995,"confidence":0.8928963,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.06250286102294922},{"word":"hello","start":2.8799999,"end":3.3799999,"confidence":0.85641253,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05975499004125595},{"word":"good","start":3.6799998,"end":3.9199998,"confidence":0.73737216,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4443504214286804},{"word":"good","start":3.9199998,"end":4.16,"confidence":0.99530846,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4085174798965454},{"word":"how","start":4.16,"end":4.3199997,"confidence":0.9985429,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.23393847048282623},{"word":"about","start":4.3199997,"end":4.48,"confidence":0.9976586,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.18327221274375916},{"word":"you","start":4.48,"end":4.98,"confidence":0.9993464,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.15308797359466553},{"word":"yeah","start":6.24,"end":6.74,"confidence":0.6117436,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.270953893661499},{"word":"yeah","start":9.5199995,"end":9.599999,"confidence":0.7679732,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05514220893383026},{"word":"yeah","start":9.599999,"end":9.679999,"confidence":0.93219995,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04433228075504303},{"word":"yeah","start":9.679999,"end":9.92,"confidence":0.8379353,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04638873040676117},{"word":"sure","start":9.92,"end":10.16,"confidence":0.9636984,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.059683531522750854},{"word":"we","start":10.16,"end":10.4,"confidence":0.9900906,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04878096655011177},{"word":"are","start":10.4,"end":10.639999,"confidence":0.6220545,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05631373822689056},{"word":"available","start":10.639999,"end":11.12,"confidence":0.943052,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.05253942310810089},{"word":"here","start":11.12,"end":11.36,"confidence":0.7146292,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.08056564629077911},{"word":"catalina","start":11.36,"end":11.86,"confidence":0.4843833,"punctuated_word":"Catalina.","sentiment":"neutral","sentiment_score":0.04597349092364311},{"word":"yeah","start":16.515,"end":17.015,"confidence":0.78474057,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02583373337984085},{"word":"yeah","start":18.435,"end":18.515,"confidence":0.6879661,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019334083423018456},{"word":"the","start":18.515,"end":18.675,"confidence":0.64597374,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.009441704489290714},{"word":"last","start":18.675,"end":18.995,"confidence":0.97558695,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.009993059560656548},{"word":"one","start":18.995,"end":19.495,"confidence":0.72304934,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.020813163369894028},{"word":"okay","start":21.315,"end":21.635,"confidence":0.9833224,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015596820041537285},{"word":"okay","start":21.635,"end":21.955,"confidence":0.9663923,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011096901260316372},{"word":"let","start":21.955,"end":22.195,"confidence":0.30912602,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.007603732869029045},{"word":"me","start":22.195,"end":22.355,"confidence":0.988602,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.011067756451666355},{"word":"check","start":22.355,"end":22.595001,"confidence":0.9937179,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.014049485325813292},{"word":"that","start":22.595001,"end":22.755001,"confidence":0.39466286,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007664460688829422},{"word":"now","start":22.755001,"end":23.255001,"confidence":0.8937496,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.008708860725164413},{"word":"so","start":76.335,"end":76.495,"confidence":0.32378528,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.005375886335968971},{"word":"you","start":76.495,"end":76.575,"confidence":0.9423147,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004356357268989086},{"word":"saw","start":76.575,"end":76.895,"confidence":0.9564753,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.004271485842764378},{"word":"my","start":76.895,"end":77.055,"confidence":0.89124525,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.003621037118136883},{"word":"email","start":77.055,"end":77.375,"confidence":0.92700773,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.001323401927947998},{"word":"right","start":77.375,"end":77.615,"confidence":0.986992,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.007986407727003098},{"word":"you","start":77.615,"end":77.695,"confidence":0.6337623,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.011276738718152046},{"word":"i","start":77.775,"end":77.935,"confidence":0.9998568,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0173649899661541},{"word":"settled","start":77.935,"end":78.435,"confidence":0.98036516,"punctuated_word":"settled","sentiment":"neutral","sentiment_score":0.01135020423680544},{"word":"i","start":78.495,"end":78.655,"confidence":0.96619326,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01410382241010666},{"word":"settled","start":78.655,"end":79.055,"confidence":0.9976382,"punctuated_word":"settled","sentiment":"neutral","sentiment_score":0.01726938784122467},{"word":"the","start":79.055,"end":79.215,"confidence":0.98161227,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015182342380285265},{"word":"account","start":79.215,"end":79.715,"confidence":0.5689844,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.00942678190767765},{"word":"payment","start":80.415,"end":80.915,"confidence":0.30550763,"punctuated_word":"Payment","sentiment":"neutral","sentiment_score":0.004180088639259338},{"word":"to","start":82.255,"end":82.415,"confidence":0.31526417,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0023043137043714523},{"word":"total","start":82.415,"end":82.915,"confidence":0.98010844,"punctuated_word":"total","sentiment":"neutral","sentiment_score":0.0034152809530496597},{"word":"you","start":83.775,"end":83.935,"confidence":0.49660423,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0004216413944959641},{"word":"left","start":83.935,"end":84.255,"confidence":0.35851836,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.0022148173302412033},{"word":"over","start":84.255,"end":84.575,"confidence":0.6762845,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.00023091211915016177},{"word":"of","start":84.575,"end":85.075,"confidence":0.3020941,"punctuated_word":"of.","sentiment":"neutral","sentiment_score":-0.004532455466687679},{"word":"okay","start":177.22,"end":177.46,"confidence":0.7429936,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008573077619075775},{"word":"okay","start":177.46,"end":177.96,"confidence":0.94949585,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009019001387059689},{"word":"okay","start":179.38,"end":179.88,"confidence":0.9565834,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00901938322931528},{"word":"okay","start":181.70001,"end":181.86,"confidence":0.7507043,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016612980514764786},{"word":"okay","start":181.86,"end":182.36,"confidence":0.71855754,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016353361308574677},{"word":"okay","start":182.66,"end":182.98001,"confidence":0.7539669,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01843124628067017},{"word":"alright","start":182.98001,"end":183.46,"confidence":0.73755276,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03412233293056488},{"word":"so","start":183.46,"end":183.78,"confidence":0.9861325,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02476176619529724},{"word":"i","start":183.78,"end":183.94,"confidence":0.98593456,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017823103815317154},{"word":"won't","start":183.94,"end":184.18001,"confidence":0.9974105,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.019598066806793213},{"word":"disturb","start":184.18001,"end":184.58,"confidence":0.9971347,"punctuated_word":"disturb","sentiment":"neutral","sentiment_score":-0.06803002208471298},{"word":"you","start":184.58,"end":184.74,"confidence":0.99891627,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0441659577190876},{"word":"much","start":184.74,"end":185.14,"confidence":0.9776627,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":-0.06437065452337265},{"word":"i'll","start":185.14,"end":185.38,"confidence":0.99869776,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0476803183555603},{"word":"just","start":185.38,"end":185.62001,"confidence":0.9998042,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06011132523417473},{"word":"get","start":185.62001,"end":185.86,"confidence":0.99927336,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.026280129328370094},{"word":"this","start":185.86,"end":186.02,"confidence":0.9985607,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11395403742790222},{"word":"order","start":186.02,"end":186.26001,"confidence":0.9951108,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.118073970079422},{"word":"processed","start":186.26001,"end":186.76001,"confidence":0.8837836,"punctuated_word":"processed.","sentiment":"neutral","sentiment_score":-0.14095181226730347},{"word":"mhmm","start":199.27,"end":199.77,"confidence":0.874215,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.025493809953331947},{"word":"payment","start":200.63,"end":201.13,"confidence":0.72234935,"punctuated_word":"Payment","sentiment":"neutral","sentiment_score":-0.0472983680665493},{"word":"i'll","start":201.51,"end":201.67,"confidence":0.70223564,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.027569886296987537},{"word":"send","start":201.67,"end":201.91,"confidence":0.9957321,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.02425522170960903},{"word":"the","start":201.91,"end":201.99,"confidence":0.67558515,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02622070349752903},{"word":"proof","start":201.99,"end":202.23,"confidence":0.98958594,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.030224116519093513},{"word":"and","start":202.23,"end":202.39,"confidence":0.59936684,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013893995434045792},{"word":"i'll","start":202.39,"end":202.55,"confidence":0.9946989,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.018150031566619873},{"word":"get","start":202.55,"end":202.63,"confidence":0.99777055,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.02871851436793804},{"word":"this","start":202.63,"end":202.79,"confidence":0.9985832,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03453716263175011},{"word":"one","start":202.79,"end":203.03,"confidence":0.9884928,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03127135708928108},{"word":"moving","start":203.03,"end":203.53,"confidence":0.87582266,"punctuated_word":"moving.","sentiment":"neutral","sentiment_score":-0.09837178885936736},{"word":"and","start":203.67,"end":203.91,"confidence":0.99403894,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2012648582458496},{"word":"then","start":203.91,"end":204.07,"confidence":0.9977538,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.11325959861278534},{"word":"once","start":204.07,"end":204.31,"confidence":0.98219436,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.12483391910791396},{"word":"you're","start":204.31,"end":204.63,"confidence":0.8477956,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.10163572430610655},{"word":"back","start":204.63,"end":205.13,"confidence":0.9691036,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.11019715666770936},{"word":"let's","start":205.59,"end":205.99,"confidence":0.9956937,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.13139872252941132},{"word":"let's","start":205.99,"end":206.23,"confidence":0.99080503,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.13195016980171204},{"word":"sort","start":206.23,"end":206.47,"confidence":0.8881356,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.19286507368087769},{"word":"this","start":206.47,"end":206.63,"confidence":0.99727875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1982852816581726},{"word":"problem","start":206.63,"end":207.03,"confidence":0.9954568,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.1550619900226593},{"word":"out","start":207.03,"end":207.19,"confidence":0.7799534,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.16267406940460205},{"word":"also","start":207.19,"end":207.31,"confidence":0.70657337,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.15834584832191467},{"word":"you","start":207.31,"end":207.43,"confidence":0.27165297,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1496039181947708},{"word":"do","start":207.43,"end":207.93,"confidence":0.84568566,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1486864686012268},{"word":"fifteen","start":209.91,"end":210.15,"confidence":0.3817154,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":-0.1454014033079147},{"word":"days","start":210.15,"end":210.47,"confidence":0.99530065,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.15606358647346497},{"word":"they","start":210.47,"end":210.79,"confidence":0.40956035,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.18385761976242063},{"word":"come","start":210.79,"end":210.95,"confidence":0.9619325,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.16443219780921936},{"word":"back","start":210.95,"end":211.11,"confidence":0.99857163,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.16733607649803162},{"word":"to","start":211.11,"end":211.27,"confidence":0.996997,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18763405084609985},{"word":"me","start":211.27,"end":211.43,"confidence":0.9987103,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1760024130344391},{"word":"saying","start":211.43,"end":211.67,"confidence":0.9349323,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.20909404754638672},{"word":"payment","start":211.67,"end":212.17,"confidence":0.78906506,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.11591105163097382},{"word":"approve","start":212.63,"end":213.13,"confidence":0.38582042,"punctuated_word":"approve.","sentiment":"neutral","sentiment_score":-0.1774834394454956},{"word":"let's","start":213.59,"end":213.75,"confidence":0.9763319,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.13458648324012756},{"word":"solve","start":213.75,"end":214.07,"confidence":0.7333794,"punctuated_word":"solve","sentiment":"neutral","sentiment_score":-0.16621941328048706},{"word":"this","start":214.07,"end":214.23,"confidence":0.98999447,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18928775191307068},{"word":"out","start":214.23,"end":214.575,"confidence":0.9850509,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.13362684845924375},{"word":"once","start":214.655,"end":214.97499,"confidence":0.999171,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.13912761211395264},{"word":"you're","start":214.97499,"end":215.055,"confidence":0.95673966,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09472273290157318},{"word":"back","start":215.055,"end":215.295,"confidence":0.97115916,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.10125354677438736},{"word":"okay","start":215.295,"end":215.795,"confidence":0.9929424,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.03294966369867325},{"word":"maybe","start":216.25499,"end":216.575,"confidence":0.87936074,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.055290281772613525},{"word":"for","start":216.575,"end":216.735,"confidence":0.9793819,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04705563932657242},{"word":"tomorrow","start":216.735,"end":217.235,"confidence":0.69114816,"punctuated_word":"tomorrow,","sentiment":"neutral","sentiment_score":-0.022563550621271133},{"word":"june","start":218.175,"end":218.535,"confidence":0.45262653,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.001190202310681343},{"word":"6","start":218.535,"end":218.89499,"confidence":0.45262653,"punctuated_word":"6.","sentiment":"neutral","sentiment_score":0.009675821289420128},{"word":"okay","start":218.89499,"end":219.295,"confidence":0.9745624,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0743148997426033},{"word":"alright","start":219.295,"end":219.69499,"confidence":0.96845615,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14969633519649506},{"word":"enjoy","start":219.69499,"end":220.095,"confidence":0.9990339,"punctuated_word":"Enjoy","sentiment":"neutral","sentiment_score":0.22276413440704343},{"word":"your","start":220.095,"end":220.25499,"confidence":0.99881434,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24280831217765808},{"word":"time","start":220.25499,"end":220.655,"confidence":0.99676216,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.22811295092105863},{"word":"take","start":220.655,"end":220.89499,"confidence":0.93355006,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.14376896619796753},{"word":"care","start":220.89499,"end":221.39499,"confidence":0.9948228,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.12684176862239838},{"word":"bye","start":221.455,"end":221.69499,"confidence":0.98510355,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.07242019474506378},{"word":"bye","start":221.69499,"end":222.19499,"confidence":0.9809748,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.06677045673131943}],"paragraphs":{"transcript":"\nHi, Hello? Good. Good. How about you? Yeah.\n\nYeah. Yeah. Yeah. Sure. We are available here.\n\nCatalina. Yeah. Yeah. The last one. Okay.\n\nOkay. Let me check that now. So you saw my email. Right? You I settled I settled the account.\n\nPayment to total you left over of. Okay. Okay. Okay. Okay.\n\nOkay. Okay. Alright. So I won't disturb you much. I'll just get this order processed.\n\nMhmm. Payment I'll send the proof and I'll get this one moving. And then once you're back, let's let's sort this problem out also. You do fifteen days they come back to me saying payment approve. Let's solve this out once you're back.\n\nOkay? Maybe for tomorrow, June 6. Okay. Alright. Enjoy your time.\n\nTake care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Hello?","start":0.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.061128925532102585},{"text":"Good.","start":3.6799998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.4443504214286804},{"text":"Good.","start":3.9199998,"end":4.16,"sentiment":"positive","sentiment_score":0.4085174798965454},{"text":"How about you?","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.1900995522737503},{"text":"Yeah.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.270953893661499}],"sentiment":"neutral","sentiment_score":0.22704728785902262,"num_words":8,"start":0.56,"end":6.74},{"sentences":[{"text":"Yeah.","start":9.5199995,"end":9.599999,"sentiment":"neutral","sentiment_score":0.05514220893383026},{"text":"Yeah.","start":9.599999,"end":9.679999,"sentiment":"neutral","sentiment_score":0.04433228075504303},{"text":"Yeah.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.04638873040676117},{"text":"Sure.","start":9.92,"end":10.16,"sentiment":"neutral","sentiment_score":0.059683531522750854},{"text":"We are available here.","start":10.16,"end":11.36,"sentiment":"neutral","sentiment_score":0.059549943543970585}],"sentiment":"neutral","sentiment_score":0.05546831572428346,"num_words":8,"start":9.5199995,"end":11.36},{"sentences":[{"text":"Catalina.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.04597349092364311},{"text":"Yeah.","start":16.515,"end":17.015,"sentiment":"neutral","sentiment_score":0.02583373337984085},{"text":"Yeah.","start":18.435,"end":18.515,"sentiment":"neutral","sentiment_score":0.019334083423018456},{"text":"The last one.","start":18.515,"end":19.495,"sentiment":"neutral","sentiment_score":0.013415975806613764},{"text":"Okay.","start":21.315,"end":21.635,"sentiment":"neutral","sentiment_score":0.015596820041537285}],"sentiment":"neutral","sentiment_score":0.020998007883983,"num_words":7,"start":11.36,"end":21.635},{"sentences":[{"text":"Okay.","start":21.635,"end":21.955,"sentiment":"neutral","sentiment_score":0.011096901260316372},{"text":"Let me check that now.","start":21.955,"end":23.255001,"sentiment":"neutral","sentiment_score":0.009818859212100507},{"text":"So you saw my email.","start":76.335,"end":77.375,"sentiment":"neutral","sentiment_score":-0.003260272927582264},{"text":"Right?","start":77.375,"end":77.615,"sentiment":"neutral","sentiment_score":0.007986407727003098},{"text":"You I settled I settled the account.","start":77.615,"end":79.715,"sentiment":"neutral","sentiment_score":0.013710609637200832}],"sentiment":"neutral","sentiment_score":0.007781605677385079,"num_words":19,"start":21.635,"end":79.715},{"sentences":[{"text":"Payment to total you left over of.","start":80.415,"end":85.075,"sentiment":"neutral","sentiment_score":0.00047759139644248147},{"text":"Okay.","start":177.22,"end":177.46,"sentiment":"neutral","sentiment_score":0.008573077619075775},{"text":"Okay.","start":177.46,"end":177.96,"sentiment":"neutral","sentiment_score":0.009019001387059689},{"text":"Okay.","start":179.38,"end":179.88,"sentiment":"neutral","sentiment_score":0.00901938322931528},{"text":"Okay.","start":181.70001,"end":181.86,"sentiment":"neutral","sentiment_score":0.016612980514764786}],"sentiment":"neutral","sentiment_score":0.004233416593210263,"num_words":11,"start":80.415,"end":181.86},{"sentences":[{"text":"Okay.","start":181.86,"end":182.36,"sentiment":"neutral","sentiment_score":0.016353361308574677},{"text":"Okay.","start":182.66,"end":182.98001,"sentiment":"neutral","sentiment_score":0.01843124628067017},{"text":"Alright.","start":182.98001,"end":183.46,"sentiment":"neutral","sentiment_score":0.03412233293056488},{"text":"So I won't disturb you much.","start":183.46,"end":185.14,"sentiment":"neutral","sentiment_score":-0.025596638520558674},{"text":"I'll just get this order processed.","start":185.14,"end":186.76001,"sentiment":"neutral","sentiment_score":-0.08450859878212214}],"sentiment":"neutral","sentiment_score":-0.03944829888641834,"num_words":15,"start":181.86,"end":186.76001},{"sentences":[{"text":"Mhmm.","start":199.27,"end":199.77,"sentiment":"neutral","sentiment_score":-0.025493809953331947},{"text":"Payment I'll send the proof and I'll get this one moving.","start":200.63,"end":203.53,"sentiment":"neutral","sentiment_score":-0.03459192236716097},{"text":"And then once you're back, let's let's sort this problem out also.","start":203.67,"end":207.31,"sentiment":"neutral","sentiment_score":-0.14848103436330953},{"text":"You do fifteen days they come back to me saying payment approve.","start":207.31,"end":213.13,"sentiment":"neutral","sentiment_score":-0.165125522762537},{"text":"Let's solve this out once you're back.","start":213.59,"end":215.295,"sentiment":"neutral","sentiment_score":-0.13697491266897746}],"sentiment":"neutral","sentiment_score":-0.1192583262833745,"num_words":43,"start":199.27,"end":215.295},{"sentences":[{"text":"Okay?","start":215.295,"end":215.795,"sentiment":"neutral","sentiment_score":-0.03294966369867325},{"text":"Maybe for tomorrow, June 6.","start":216.25499,"end":218.89499,"sentiment":"neutral","sentiment_score":-0.02280868962407112},{"text":"Okay.","start":218.89499,"end":219.295,"sentiment":"neutral","sentiment_score":0.0743148997426033},{"text":"Alright.","start":219.295,"end":219.69499,"sentiment":"neutral","sentiment_score":0.14969633519649506},{"text":"Enjoy your time.","start":219.69499,"end":220.655,"sentiment":"neutral","sentiment_score":0.2312284658352534}],"sentiment":"neutral","sentiment_score":0.07006395642052997,"num_words":11,"start":215.295,"end":220.655},{"sentences":[{"text":"Take care.","start":220.655,"end":221.39499,"sentiment":"neutral","sentiment_score":0.13530536741018295},{"text":"Bye bye.","start":221.455,"end":222.19499,"sentiment":"neutral","sentiment_score":0.0695953257381916}],"sentiment":"neutral","sentiment_score":0.10245034657418728,"num_words":4,"start":220.655,"end":222.19499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi,\n\nChannel 0: How\n\nChannel 1: Hello?\n\nChannel 0: are you?\n\nChannel 1: Good. Good. How about you?\n\nChannel 0: Hello?\n\nChannel 1: Yeah.\n\nChannel 0: I'm good. Good. Good. Good. Good.\n\nGood. Can you talk?\n\nChannel 1: Yeah. Yeah. Yeah. Sure. We are available here.\n\nCatalina. Yeah. Yeah. The last one. Okay.\n\nOkay. Let me check that now.\n\nChannel 0: Payment. Basically, payment details. I'm trying to look up that particular email, which is where which allowed me to pick up the order. I have basically messages, and I have that PO, but I do not know how to track it down.\n\nChannel 1: So you saw\n\nChannel 0: Yeah.\n\nChannel 1: my email. Right? You I settled I settled the account. Payment to total you left over of.\n\nChannel 0: Mhmm. Yes. Payment here. So once a bold day, by he's approved. The payment has been made, and we cannot afford any delays, any confusion in this order.\n\nPlease. Teens all proteins are over. He made his mom.\n\nChannel 1: Okay. Okay. Okay.\n\nChannel 0: So that was the thing.\n\nChannel 1: Okay. Okay. Okay. Alright. So I won't disturb you much.\n\nI'll just get\n\nChannel 0: No.\n\nChannel 1: this order\n\nChannel 0: No.\n\nChannel 1: processed.\n\nChannel 0: You can you can you can you can you can. Yeah. I'm working. I'm working. So please please do disturb me.\n\nI have no problems. But try not to hold on to anything because right now, we are on serious stretch.\n\nChannel 1: Mhmm. Payment I'll send the proof and I'll get this one\n\nChannel 0: Oh,\n\nChannel 1: moving.\n\nChannel 0: no. No. No.\n\nChannel 1: And\n\nChannel 0: I've\n\nChannel 1: then\n\nChannel 0: sent\n\nChannel 1: once\n\nChannel 0: you\n\nChannel 1: you're\n\nChannel 0: I've sent\n\nChannel 1: back,\n\nChannel 0: you all the PIN.\n\nChannel 1: let's let's sort this problem out also. You do fifteen days they come back to me saying payment approve. Let's solve this out once you're back. Okay? Maybe for tomorrow,\n\nChannel 0: Alright.\n\nChannel 1: June 6.\n\nChannel 0: Done.\n\nChannel 1: Okay. Alright. Enjoy your time.\n\nChannel 0: Done. Alright.\n\nChannel 1: Take care.\n\nChannel 0: Done. Done. Done. Done. Done.\n\nChannel 1: Bye\n\nChannel 0: Done. Done.\n\nChannel 1: bye.\n\nChannel 0: Done. Try it. Bye.","paragraphs":[{"sentences":[{"text":"Hi,","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.06250286102294922}],"sentiment":"neutral","sentiment_score":0.06250286102294922,"channel":1,"num_words":1,"start":0.56,"end":0.79999995},{"sentences":[{"text":"How","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.08515597134828568}],"sentiment":"neutral","sentiment_score":0.08515597134828568,"channel":0,"num_words":1,"start":2.6399999,"end":2.8799999},{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.05975499004125595}],"sentiment":"neutral","sentiment_score":0.05975499004125595,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"are you?","start":2.8799999,"end":3.54,"sentiment":"neutral","sentiment_score":0.06996816582977772}],"sentiment":"neutral","sentiment_score":0.06996816582977772,"channel":0,"num_words":2,"start":2.8799999,"end":3.54},{"sentences":[{"text":"Good.","start":3.6799998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.4443504214286804},{"text":"Good.","start":3.9199998,"end":4.16,"sentiment":"positive","sentiment_score":0.4085174798965454},{"text":"How about you?","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.1900995522737503}],"sentiment":"neutral","sentiment_score":0.28463331162929534,"channel":1,"num_words":5,"start":3.6799998,"end":4.98},{"sentences":[{"text":"Hello?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.17229025065898895}],"sentiment":"neutral","sentiment_score":0.17229025065898895,"channel":0,"num_words":1,"start":4.48,"end":4.98},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.270953893661499}],"sentiment":"neutral","sentiment_score":0.270953893661499,"channel":1,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"I'm good.","start":6.3999996,"end":7.2,"sentiment":"positive","sentiment_score":0.4864210784435272},{"text":"Good.","start":7.2,"end":7.44,"sentiment":"positive","sentiment_score":0.6150712966918945},{"text":"Good.","start":7.44,"end":7.7599998,"sentiment":"positive","sentiment_score":0.5947251915931702},{"text":"Good.","start":7.7599998,"end":7.8399997,"sentiment":"positive","sentiment_score":0.5611419677734375},{"text":"Good.","start":7.8399997,"end":8.0,"sentiment":"positive","sentiment_score":0.4942004680633545}],"sentiment":"positive","sentiment_score":0.5396635135014852,"channel":0,"num_words":6,"start":6.3999996,"end":8.0},{"sentences":[{"text":"Good.","start":8.0,"end":8.4,"sentiment":"positive","sentiment_score":0.34449565410614014},{"text":"Can you talk?","start":8.4,"end":9.22,"sentiment":"neutral","sentiment_score":0.13327152778704962}],"sentiment":"neutral","sentiment_score":0.18607755936682224,"channel":0,"num_words":4,"start":8.0,"end":9.22},{"sentences":[{"text":"Yeah.","start":9.5199995,"end":9.599999,"sentiment":"neutral","sentiment_score":0.05514220893383026},{"text":"Yeah.","start":9.599999,"end":9.679999,"sentiment":"neutral","sentiment_score":0.04433228075504303},{"text":"Yeah.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.04638873040676117},{"text":"Sure.","start":9.92,"end":10.16,"sentiment":"neutral","sentiment_score":0.059683531522750854},{"text":"We are available here.","start":10.16,"end":11.36,"sentiment":"neutral","sentiment_score":0.059549943543970585}],"sentiment":"neutral","sentiment_score":0.05546831572428346,"channel":1,"num_words":8,"start":9.5199995,"end":11.36},{"sentences":[{"text":"Catalina.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.04597349092364311},{"text":"Yeah.","start":16.515,"end":17.015,"sentiment":"neutral","sentiment_score":0.02583373337984085},{"text":"Yeah.","start":18.435,"end":18.515,"sentiment":"neutral","sentiment_score":0.019334083423018456},{"text":"The last one.","start":18.515,"end":19.495,"sentiment":"neutral","sentiment_score":0.013415975806613764},{"text":"Okay.","start":21.315,"end":21.635,"sentiment":"neutral","sentiment_score":0.015596820041537285}],"sentiment":"neutral","sentiment_score":0.020998007883983,"channel":1,"num_words":7,"start":11.36,"end":21.635},{"sentences":[{"text":"Okay.","start":21.635,"end":21.955,"sentiment":"neutral","sentiment_score":0.011096901260316372},{"text":"Let me check that now.","start":21.955,"end":23.255001,"sentiment":"neutral","sentiment_score":0.009818859212100507}],"sentiment":"neutral","sentiment_score":0.010031866220136484,"channel":1,"num_words":6,"start":21.635,"end":23.255001},{"sentences":[{"text":"Payment.","start":25.83,"end":26.33,"sentiment":"neutral","sentiment_score":0.00043841032311320305},{"text":"Basically, payment details.","start":28.310001,"end":37.864998,"sentiment":"neutral","sentiment_score":-0.0011579608544707298},{"text":"I'm trying to look up that particular email, which is where which allowed me to pick up the order.","start":39.364998,"end":45.364998,"sentiment":"neutral","sentiment_score":0.0057606490721043785},{"text":"I have basically messages, and I have that PO, but I do not know how to track it down.","start":45.364998,"end":51.625,"sentiment":"neutral","sentiment_score":-0.03283504710385674}],"sentiment":"neutral","sentiment_score":-0.012320215115323663,"channel":0,"num_words":42,"start":25.83,"end":51.625},{"sentences":[{"text":"So you saw","start":76.335,"end":76.895,"sentiment":"neutral","sentiment_score":-0.004667909815907478}],"sentiment":"neutral","sentiment_score":-0.004667909815907478,"channel":1,"num_words":3,"start":76.335,"end":76.895},{"sentences":[{"text":"Yeah.","start":76.655,"end":77.155,"sentiment":"neutral","sentiment_score":0.0015268907882273195}],"sentiment":"neutral","sentiment_score":0.0015268907882273195,"channel":0,"num_words":1,"start":76.655,"end":77.155},{"sentences":[{"text":"my email.","start":76.895,"end":77.375,"sentiment":"neutral","sentiment_score":-0.0011488175950944426},{"text":"Right?","start":77.375,"end":77.615,"sentiment":"neutral","sentiment_score":0.007986407727003098},{"text":"You I settled I settled the account.","start":77.615,"end":79.715,"sentiment":"neutral","sentiment_score":0.013710609637200832},{"text":"Payment to total you left over of.","start":80.415,"end":85.075,"sentiment":"neutral","sentiment_score":0.00047759139644248147}],"sentiment":"neutral","sentiment_score":0.006176834104253966,"channel":1,"num_words":17,"start":76.895,"end":85.075},{"sentences":[{"text":"Mhmm.","start":110.119995,"end":110.619995,"sentiment":"neutral","sentiment_score":0.00734306313097477},{"text":"Yes.","start":136.14,"end":136.64,"sentiment":"neutral","sentiment_score":0.02582723833620548},{"text":"Payment here.","start":138.86,"end":139.92,"sentiment":"neutral","sentiment_score":0.021366656757891178},{"text":"So once a bold day, by he's approved.","start":140.22,"end":143.1,"sentiment":"neutral","sentiment_score":0.058107377495616674},{"text":"The payment has been made, and we cannot afford any delays, any confusion in this order.","start":143.1,"end":150.155,"sentiment":"neutral","sentiment_score":0.0051284534856677055}],"sentiment":"neutral","sentiment_score":0.022243496097092117,"channel":0,"num_words":28,"start":110.119995,"end":150.155},{"sentences":[{"text":"Please.","start":150.155,"end":150.655,"sentiment":"neutral","sentiment_score":-0.008468491025269032},{"text":"Teens all proteins are over.","start":173.505,"end":174.945,"sentiment":"neutral","sentiment_score":-0.020962397567927837},{"text":"He made his mom.","start":174.945,"end":175.765,"sentiment":"neutral","sentiment_score":-0.009493461344391108}],"sentiment":"neutral","sentiment_score":-0.015125432424247265,"channel":0,"num_words":10,"start":150.155,"end":175.765},{"sentences":[{"text":"Okay.","start":177.22,"end":177.46,"sentiment":"neutral","sentiment_score":0.008573077619075775},{"text":"Okay.","start":177.46,"end":177.96,"sentiment":"neutral","sentiment_score":0.009019001387059689},{"text":"Okay.","start":179.38,"end":179.88,"sentiment":"neutral","sentiment_score":0.00901938322931528}],"sentiment":"neutral","sentiment_score":0.008870487411816915,"channel":1,"num_words":3,"start":177.22,"end":179.88},{"sentences":[{"text":"So that was the thing.","start":180.625,"end":181.845,"sentiment":"neutral","sentiment_score":0.005222624912858009}],"sentiment":"neutral","sentiment_score":0.005222624912858009,"channel":0,"num_words":5,"start":180.625,"end":181.845},{"sentences":[{"text":"Okay.","start":181.70001,"end":181.86,"sentiment":"neutral","sentiment_score":0.016612980514764786},{"text":"Okay.","start":181.86,"end":182.36,"sentiment":"neutral","sentiment_score":0.016353361308574677},{"text":"Okay.","start":182.66,"end":182.98001,"sentiment":"neutral","sentiment_score":0.01843124628067017},{"text":"Alright.","start":182.98001,"end":183.46,"sentiment":"neutral","sentiment_score":0.03412233293056488},{"text":"So I won't disturb you much.","start":183.46,"end":185.14,"sentiment":"neutral","sentiment_score":-0.025596638520558674}],"sentiment":"neutral","sentiment_score":-0.006805991008877754,"channel":1,"num_words":10,"start":181.70001,"end":185.14},{"sentences":[{"text":"I'll just get","start":185.14,"end":185.86,"sentiment":"neutral","sentiment_score":-0.044690590972701706}],"sentiment":"neutral","sentiment_score":-0.044690590972701706,"channel":1,"num_words":3,"start":185.14,"end":185.86},{"sentences":[{"text":"No.","start":185.8,"end":186.04,"sentiment":"neutral","sentiment_score":-0.1025482416152954}],"sentiment":"neutral","sentiment_score":-0.1025482416152954,"channel":0,"num_words":1,"start":185.8,"end":186.04},{"sentences":[{"text":"this order","start":185.86,"end":186.26001,"sentiment":"neutral","sentiment_score":-0.11601400375366211}],"sentiment":"neutral","sentiment_score":-0.11601400375366211,"channel":1,"num_words":2,"start":185.86,"end":186.26001},{"sentences":[{"text":"No.","start":186.04,"end":186.28,"sentiment":"neutral","sentiment_score":-0.14560145139694214}],"sentiment":"neutral","sentiment_score":-0.14560145139694214,"channel":0,"num_words":1,"start":186.04,"end":186.28},{"sentences":[{"text":"processed.","start":186.26001,"end":186.76001,"sentiment":"neutral","sentiment_score":-0.14095181226730347}],"sentiment":"neutral","sentiment_score":-0.14095181226730347,"channel":1,"num_words":1,"start":186.26001,"end":186.76001},{"sentences":[{"text":"You can you can you can you can you can.","start":186.28,"end":188.12,"sentiment":"neutral","sentiment_score":-0.022986818850040436},{"text":"Yeah.","start":188.12,"end":188.36,"sentiment":"neutral","sentiment_score":-0.037678349763154984},{"text":"I'm working.","start":188.36,"end":188.84,"sentiment":"neutral","sentiment_score":-0.05038193799555302},{"text":"I'm working.","start":188.84,"end":189.4,"sentiment":"neutral","sentiment_score":-0.05615139380097389},{"text":"So please please do disturb me.","start":189.4,"end":191.0,"sentiment":"neutral","sentiment_score":-0.21251430859168371}],"sentiment":"neutral","sentiment_score":-0.08360471682889122,"channel":0,"num_words":21,"start":186.28,"end":191.0},{"sentences":[{"text":"I have no problems.","start":191.0,"end":191.9,"sentiment":"neutral","sentiment_score":-0.16708208993077278},{"text":"But try not to hold on to anything because right now, we are on serious stretch.","start":192.28,"end":198.62,"sentiment":"neutral","sentiment_score":-0.30782447289675474}],"sentiment":"neutral","sentiment_score":-0.2796759963035583,"channel":0,"num_words":20,"start":191.0,"end":198.62},{"sentences":[{"text":"Mhmm.","start":199.27,"end":199.77,"sentiment":"neutral","sentiment_score":-0.025493809953331947},{"text":"Payment I'll send the proof and I'll get this one","start":200.63,"end":203.03,"sentiment":"neutral","sentiment_score":-0.02821393571794033}],"sentiment":"neutral","sentiment_score":-0.027966651557521385,"channel":1,"num_words":11,"start":199.27,"end":203.03},{"sentences":[{"text":"Oh,","start":202.985,"end":203.22499,"sentiment":"neutral","sentiment_score":-0.07254452258348465}],"sentiment":"neutral","sentiment_score":-0.07254452258348465,"channel":0,"num_words":1,"start":202.985,"end":203.22499},{"sentences":[{"text":"moving.","start":203.03,"end":203.53,"sentiment":"neutral","sentiment_score":-0.09837178885936736}],"sentiment":"neutral","sentiment_score":-0.09837178885936736,"channel":1,"num_words":1,"start":203.03,"end":203.53},{"sentences":[{"text":"no.","start":203.22499,"end":203.465,"sentiment":"neutral","sentiment_score":-0.16987362504005432},{"text":"No.","start":203.465,"end":203.545,"sentiment":"neutral","sentiment_score":-0.19831961393356323},{"text":"No.","start":203.545,"end":203.705,"sentiment":"neutral","sentiment_score":-0.20399537682533264}],"sentiment":"neutral","sentiment_score":-0.19072953859965006,"channel":0,"num_words":3,"start":203.22499,"end":203.705},{"sentences":[{"text":"And","start":203.67,"end":203.91,"sentiment":"neutral","sentiment_score":-0.2012648582458496}],"sentiment":"neutral","sentiment_score":-0.2012648582458496,"channel":1,"num_words":1,"start":203.67,"end":203.91},{"sentences":[{"text":"I've","start":203.705,"end":203.94499,"sentiment":"neutral","sentiment_score":-0.16434207558631897}],"sentiment":"neutral","sentiment_score":-0.16434207558631897,"channel":0,"num_words":1,"start":203.705,"end":203.94499},{"sentences":[{"text":"then","start":203.91,"end":204.07,"sentiment":"neutral","sentiment_score":-0.11325959861278534}],"sentiment":"neutral","sentiment_score":-0.11325959861278534,"channel":1,"num_words":1,"start":203.91,"end":204.07},{"sentences":[{"text":"sent","start":203.94499,"end":204.185,"sentiment":"neutral","sentiment_score":-0.09882551431655884}],"sentiment":"neutral","sentiment_score":-0.09882551431655884,"channel":0,"num_words":1,"start":203.94499,"end":204.185},{"sentences":[{"text":"once","start":204.07,"end":204.31,"sentiment":"neutral","sentiment_score":-0.12483391910791396}],"sentiment":"neutral","sentiment_score":-0.12483391910791396,"channel":1,"num_words":1,"start":204.07,"end":204.31},{"sentences":[{"text":"you","start":204.185,"end":204.425,"sentiment":"neutral","sentiment_score":-0.11134469509124756}],"sentiment":"neutral","sentiment_score":-0.11134469509124756,"channel":0,"num_words":1,"start":204.185,"end":204.425},{"sentences":[{"text":"you're","start":204.31,"end":204.63,"sentiment":"neutral","sentiment_score":-0.10163572430610655}],"sentiment":"neutral","sentiment_score":-0.10163572430610655,"channel":1,"num_words":1,"start":204.31,"end":204.63},{"sentences":[{"text":"I've sent","start":204.425,"end":204.825,"sentiment":"neutral","sentiment_score":-0.0925687626004219}],"sentiment":"neutral","sentiment_score":-0.0925687626004219,"channel":0,"num_words":2,"start":204.425,"end":204.825},{"sentences":[{"text":"back,","start":204.63,"end":205.13,"sentiment":"neutral","sentiment_score":-0.11019715666770936}],"sentiment":"neutral","sentiment_score":-0.11019715666770936,"channel":1,"num_words":1,"start":204.63,"end":205.13},{"sentences":[{"text":"you all the PIN.","start":204.825,"end":205.72499,"sentiment":"neutral","sentiment_score":-0.1167859174311161}],"sentiment":"neutral","sentiment_score":-0.1167859174311161,"channel":0,"num_words":4,"start":204.825,"end":205.72499},{"sentences":[{"text":"let's let's sort this problem out also.","start":205.59,"end":207.31,"sentiment":"neutral","sentiment_score":-0.16151159363133566},{"text":"You do fifteen days they come back to me saying payment approve.","start":207.31,"end":213.13,"sentiment":"neutral","sentiment_score":-0.165125522762537},{"text":"Let's solve this out once you're back.","start":213.59,"end":215.295,"sentiment":"neutral","sentiment_score":-0.13697491266897746},{"text":"Okay?","start":215.295,"end":215.795,"sentiment":"neutral","sentiment_score":-0.03294966369867325},{"text":"Maybe for tomorrow,","start":216.25499,"end":217.235,"sentiment":"neutral","sentiment_score":-0.041636490573485695}],"sentiment":"neutral","sentiment_score":-0.14095903175572555,"channel":1,"num_words":30,"start":205.59,"end":217.235},{"sentences":[{"text":"Alright.","start":217.48,"end":217.98,"sentiment":"neutral","sentiment_score":0.0019521303474903109}],"sentiment":"neutral","sentiment_score":0.0019521303474903109,"channel":0,"num_words":1,"start":217.48,"end":217.98},{"sentences":[{"text":"June 6.","start":218.175,"end":218.89499,"sentiment":"neutral","sentiment_score":0.0054330118000507355}],"sentiment":"neutral","sentiment_score":0.0054330118000507355,"channel":1,"num_words":2,"start":218.175,"end":218.89499},{"sentences":[{"text":"Done.","start":218.76,"end":219.26,"sentiment":"neutral","sentiment_score":0.040857359766960144}],"sentiment":"neutral","sentiment_score":0.040857359766960144,"channel":0,"num_words":1,"start":218.76,"end":219.26},{"sentences":[{"text":"Okay.","start":218.89499,"end":219.295,"sentiment":"neutral","sentiment_score":0.0743148997426033},{"text":"Alright.","start":219.295,"end":219.69499,"sentiment":"neutral","sentiment_score":0.14969633519649506},{"text":"Enjoy your time.","start":219.69499,"end":220.655,"sentiment":"neutral","sentiment_score":0.2312284658352534}],"sentiment":"neutral","sentiment_score":0.1835393264889717,"channel":1,"num_words":5,"start":218.89499,"end":220.655},{"sentences":[{"text":"Done.","start":220.28,"end":220.43999,"sentiment":"neutral","sentiment_score":0.10802091658115388},{"text":"Alright.","start":220.43999,"end":220.93999,"sentiment":"neutral","sentiment_score":0.1370747983455658}],"sentiment":"neutral","sentiment_score":0.12254785746335983,"channel":0,"num_words":2,"start":220.28,"end":220.93999},{"sentences":[{"text":"Take care.","start":220.655,"end":221.39499,"sentiment":"neutral","sentiment_score":0.13530536741018295}],"sentiment":"neutral","sentiment_score":0.13530536741018295,"channel":1,"num_words":2,"start":220.655,"end":221.39499},{"sentences":[{"text":"Done.","start":221.07999,"end":221.12,"sentiment":"neutral","sentiment_score":0.08357888460159302},{"text":"Done.","start":221.12,"end":221.15999,"sentiment":"neutral","sentiment_score":0.07166092097759247},{"text":"Done.","start":221.15999,"end":221.19998,"sentiment":"neutral","sentiment_score":0.06566567718982697},{"text":"Done.","start":221.19998,"end":221.23999,"sentiment":"neutral","sentiment_score":0.06713993102312088},{"text":"Done.","start":221.23999,"end":221.64,"sentiment":"neutral","sentiment_score":0.07275184243917465}],"sentiment":"neutral","sentiment_score":0.0721594512462616,"channel":0,"num_words":5,"start":221.07999,"end":221.64},{"sentences":[{"text":"Bye","start":221.455,"end":221.69499,"sentiment":"neutral","sentiment_score":0.07242019474506378}],"sentiment":"neutral","sentiment_score":0.07242019474506378,"channel":1,"num_words":1,"start":221.455,"end":221.69499},{"sentences":[{"text":"Done.","start":221.64,"end":221.68,"sentiment":"neutral","sentiment_score":0.07959727942943573},{"text":"Done.","start":221.68,"end":221.72,"sentiment":"neutral","sentiment_score":0.08108055591583252}],"sentiment":"neutral","sentiment_score":0.08033891767263412,"channel":0,"num_words":2,"start":221.64,"end":221.72},{"sentences":[{"text":"bye.","start":221.69499,"end":222.19499,"sentiment":"neutral","sentiment_score":0.06677045673131943}],"sentiment":"neutral","sentiment_score":0.06677045673131943,"channel":1,"num_words":1,"start":221.69499,"end":222.19499},{"sentences":[{"text":"Done.","start":221.72,"end":221.79999,"sentiment":"neutral","sentiment_score":0.05973217636346817},{"text":"Try it.","start":221.79999,"end":222.28,"sentiment":"neutral","sentiment_score":0.058904482051730156},{"text":"Bye.","start":222.28,"end":222.78,"sentiment":"neutral","sentiment_score":0.030892306938767433}],"sentiment":"neutral","sentiment_score":0.05210836185142398,"channel":0,"num_words":4,"start":221.72,"end":222.78}]},"summary":{"result":"success","short":"The customer is trying to track down an email regarding an order and is confused about the details. The agent assures the customer that they will not disturb them much and will send proof of payment. The customer is working and requests the agent to sort out the problem."},"intents":{"segments":[{"text":"Basically, payment details. I'm trying to look up that particular email, which is where which allowed me to pick up the order. I have basically messages, and I have that PO, but I do not know how to track it down. So you saw Yeah.","start_word":44,"end_word":88,"intents":[{"intent":"Track payment details","confidence_score":0.0047351415}]}]},"sentiments":{"segments":[{"text":"Hi, How are Hello? you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.06841498613357544},{"text":"Good. Good.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4264339506626129},{"text":"How about Hello? you? Yeah.","start_word":7,"end_word":11,"sentiment":"neutral","sentiment_score":0.201234370470047},{"text":"I'm good. Good. Good. Good. Good. Good.","start_word":12,"end_word":18,"sentiment":"positive","sentiment_score":0.5071895122528076},{"text":"Can you talk? Yeah. Yeah. Yeah. Sure. We are available here. Catalina. Yeah. Yeah. The last one. Okay. Okay. Let me check that now. Payment. Basically, payment details. I'm trying to look up that particular email, which is where which allowed me to pick up the order. I have basically messages, and I have that PO, but I do not know how to track it down. So you saw Yeah. my email. Right? You I settled I settled the account. Payment to total you left over of. Mhmm. Yes. Payment here. So once a bold day, by he's approved. The payment has been made, and we cannot afford any delays, any confusion in this order. Please. Teens all proteins are over. He made his mom. Okay. Okay. Okay. So that was the thing. Okay. Okay. Okay. Alright. So I won't disturb you much. I'll just get No. this order No. processed. You can you can you can you can you can. Yeah. I'm working. I'm working. So please please do disturb me. I have no problems. But try not to hold on to anything because right now, we are on serious stretch. Mhmm. Payment I'll send the proof and I'll get this one Oh, moving. no. No. No. And I've then sent once you you're I've sent back, you all the PIN. let's let's sort this problem out also. You do fifteen days they come back to me saying payment approve. Let's solve this out once you're back. Okay? Maybe for tomorrow, Alright. June 6. Done. Okay. Alright. Enjoy your time. Done. Alright. Take care. Done. Done. Done. Done. Done. Bye Done. Done. bye. Done. Try it. Bye.","start_word":19,"end_word":296,"sentiment":"neutral","sentiment_score":-0.03080267831683159}],"average":{"sentiment":"neutral","sentiment_score":-0.003522532919178838}}}}