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I just wanna make sure, AJ, where the it's regarding about the mobile SIM I mean, the mobile number. Right? I just wanna ask if where it was issued. It was the SIM or the mobile number was issued in India? I see. Because yes. Because the Airtel Australia and Airtel India is actually run separately, so we'll you will need to contact directly the Airtel India. You may use a third party website or the Google or in the Internet to look for their customer service. I'm sure you'll be able to connect to their customer service. No. We don't. No. We don't. We only cater Australia customers. Sorry? Yeah. It's Airtel Australia, but it's different from it's a total separate and being run by different management from the Airtel India. Sorry? Yeah. Yeah. Airtel Australia SIM. Yeah. We also have mobile plan. Sorry? Ariesel Australia is also an Internet service provider, so mobile mobile plan is also one of our service that we offer. It's Airtel. Airtel is the main Internet service provider, and the network we have, we have Stupa network for the Internet service. Internet, the Gigafy, the NBN. It's it was it is us who provide the mobile PIN the mobile number. Let me go on our website for a mobile plan. Sorry? I'm sorry. 88? Do you mean my location? We're we're we're working remotely. No. We don't have a specific network, but it's this is how it works. We provide either the number or you wanna keep your existing number. We also offer an unlimited talk and text with all plans with no lock in contract. We don't have on our website, if you could go on our website for it we have different plans for five g plan. We have a flexi five g that's gonna be 40 gigabit, and that's $40 per month. You have 150 upload and down download speed. It has also unlimited national tech and text, unlimited international tech and text for selected countries included, and on Australia's most reliable network. Mhmm. Sure. Sure. If you'd like to go with our go through with our current plans with mobile, you can also check our website. It's airtel.net.au. Yeah. Alright. Thank you so much. Anything else I can help you with, AJ? Thank you so much. Have a great day. 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My name is Mary. May I have your name, please? AJ. Hello, AJ.\n\nMy name is Mary. How can I help you today? Mhmm. Mhmm. Mhmm.\n\nRight. I just wanna make sure, AJ, where the it's regarding about the mobile SIM I mean, the mobile number. Right? I just wanna ask if where it was issued. It was the SIM or the mobile number was issued in India?\n\nI see. Because yes. Because the Airtel Australia and Airtel India is actually run separately, so we'll you will need to contact directly the Airtel India. You may use a third party website or the Google or in the Internet to look for their customer service. I'm sure you'll be able to connect to their customer service.\n\nNo. We don't. No. We don't. We only cater Australia customers.\n\nSorry? Yeah. It's Airtel Australia, but it's different from it's a total separate and being run by different management from the Airtel India. Sorry? Yeah.\n\nYeah. Airtel Australia SIM. Yeah. We also have mobile plan. Sorry?\n\nAriesel Australia is also an Internet service provider, so mobile mobile plan is also one of our service that we offer. It's Airtel. Airtel is the main Internet service provider, and the network we have, we have Stupa network for the Internet service. Internet, the Gigafy, the NBN. It's it was it is us who provide the mobile PIN the mobile number.\n\nLet me go on our website for a mobile plan. Sorry? I'm sorry. 88? Do you mean my location?\n\nWe're we're we're working remotely. No. We don't have a specific network, but it's this is how it works. We provide either the number or you wanna keep your existing number. We also offer an unlimited talk and text with all plans with no lock in contract.\n\nWe don't have on our website, if you could go on our website for it we have different plans for five g plan. We have a flexi five g that's gonna be 40 gigabit, and that's $40 per month. You have 150 upload and down download speed. 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My name is Ajay, a j a y. Okay. Anari, my mother is visiting us here in Australia from India. She is 78 year old, and she brought her SIM with her. She's here since February. Now I am keep doing some recharge with my cousin's friend in India, so the SIM stays active. But I want to make sure her SIM is active. So when she go back, she can book the cylinder and banking and all all the services linked to that number. Mobile still. Yeah. Yes. It was active for for a few years or maybe more. I don't know how many years. The number was active all the time. How to contact? You don't have Indian Airtel contact numbers? So do you have network here in Australia as well? Does Airtel have any network in Australia? Okay. It's surprising to know. So I can have Airtel number in Australia? I'll I live here. I mean to say Can I have an Australian SIM in in Australia? A hotel SIM? Ah, so where can I look for the plan? Hello? Okay. Which network Airtel uses? Optus or Telstra? Which network you use? Which which network you use? I I ask which network, Telstra or Telstra Phone. You don't know. You don't know. Which network Airtel uses in Australia? Optus? Your office in Collin Is Street. Is it? This this office is in Collins Street, Melbourne? Your office is in Melbourne or Sydney? Yes. Yes. How much is that? Mhmm. Okay. No worries. Thank you. Okay. I will do that. No. Nothing else. Thank you. 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Mary. My name is Ajay, a j a y. Okay. Anari, my mother is visiting us here in Australia from India. She is 78 year old, and she brought her SIM with her.\n\nShe's here since February. Now I am keep doing some recharge with my cousin's friend in India, so the SIM stays active. But I want to make sure her SIM is active. So when she go back, she can book the cylinder and banking and all all the services linked to that number. Mobile still.\n\nYeah. Yes. It was active for for a few years or maybe more. I don't know how many years. The number was active all the time.\n\nHow to contact? You don't have Indian Airtel contact numbers? So do you have network here in Australia as well? Does Airtel have any network in Australia? Okay.\n\nIt's surprising to know. So I can have Airtel number in Australia? I'll I live here. I mean to say Can I have an Australian SIM in in Australia? A hotel SIM?\n\nAh, so where can I look for the plan? Hello? Okay. Which network Airtel uses? Optus or Telstra?\n\nWhich network you use? Which which network you use? I I ask which network, Telstra or Telstra Phone. You don't know. You don't know.\n\nWhich network Airtel uses in Australia? Optus? Your office in Collin Is Street. Is it? This this office is in Collins Street, Melbourne?\n\nYour office is in Melbourne or Sydney? Yes. Yes. How much is that? Mhmm.\n\nOkay. No worries. Thank you. Okay. I will do that.\n\nNo. Nothing else. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":5.12,"end":5.68,"sentiment":"neutral","sentiment_score":0.16313159465789795},{"text":"My name is Ajay, a j a y.","start":5.68,"end":8.1,"sentiment":"neutral","sentiment_score":0.14153106417506933},{"text":"Okay.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.08470682799816132},{"text":"Anari, my mother is visiting us here in Australia from India.","start":15.775,"end":22.115,"sentiment":"neutral","sentiment_score":0.07138390669768507},{"text":"She is 78 year old, and she brought her SIM with her.","start":22.175,"end":27.634998,"sentiment":"neutral","sentiment_score":0.04780371611316999}],"sentiment":"neutral","sentiment_score":0.08535547346314963,"num_words":34,"start":5.12,"end":27.634998},{"sentences":[{"text":"She's here since February.","start":27.935,"end":29.314999,"sentiment":"neutral","sentiment_score":0.04349398659542203},{"text":"Now I am keep doing some recharge with my cousin's friend in India, so the SIM stays active.","start":30.814999,"end":41.13,"sentiment":"neutral","sentiment_score":0.10552322988708814},{"text":"But I want to make sure her SIM is active.","start":43.190002,"end":47.125,"sentiment":"neutral","sentiment_score":0.10085599347949029},{"text":"So when she go back, she can book the cylinder and banking and all all the services linked to that number.","start":47.824997,"end":55.524998,"sentiment":"neutral","sentiment_score":0.14186827483631315},{"text":"Mobile still.","start":58.08,"end":62.566254,"sentiment":"neutral","sentiment_score":0.021410919725894928}],"sentiment":"neutral","sentiment_score":0.11098199327560988,"num_words":55,"start":27.935,"end":62.566254},{"sentences":[{"text":"Yeah.","start":66.052505,"end":66.552505,"sentiment":"neutral","sentiment_score":0.0018379595130681992},{"text":"Yes.","start":70.03875,"end":70.53875,"sentiment":"neutral","sentiment_score":0.01887020282447338},{"text":"It was active for for a few years or maybe 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Australia?","start":132.745,"end":135.965,"sentiment":"neutral","sentiment_score":-0.06999009581548828},{"text":"Okay.","start":147.88,"end":148.38,"sentiment":"neutral","sentiment_score":-0.077716164290905}],"sentiment":"neutral","sentiment_score":-0.07296734669112734,"num_words":28,"start":98.44,"end":148.38},{"sentences":[{"text":"It's surprising to know.","start":148.68,"end":150.28,"sentiment":"neutral","sentiment_score":-0.15179667621850967},{"text":"So I can have Airtel number in Australia?","start":150.28,"end":153.34,"sentiment":"neutral","sentiment_score":-0.13035220745950937},{"text":"I'll I live here.","start":153.615,"end":158.435,"sentiment":"neutral","sentiment_score":-0.08864114433526993},{"text":"I mean to say Can I have an Australian SIM in in Australia?","start":159.695,"end":167.28,"sentiment":"neutral","sentiment_score":-0.06548463782438865},{"text":"A hotel SIM?","start":168.22,"end":169.20001,"sentiment":"neutral","sentiment_score":-0.048078625152508415}],"sentiment":"neutral","sentiment_score":-0.09375328465830535,"num_words":32,"start":148.68,"end":169.20001},{"sentences":[{"text":"Ah, so where can I look for the plan?","start":173.90001,"end":176.08,"sentiment":"neutral","sentiment_score":-0.027328540260593098},{"text":"Hello?","start":189.515,"end":189.91501,"sentiment":"neutral","sentiment_score":0.025254860520362857},{"text":"Okay.","start":189.91501,"end":190.41501,"sentiment":"neutral","sentiment_score":0.020022911950945858},{"text":"Which network Airtel uses?","start":190.955,"end":194.23999,"sentiment":"neutral","sentiment_score":0.010597409680485725},{"text":"Optus or Telstra?","start":194.78,"end":196.08,"sentiment":"neutral","sentiment_score":0.003954985955109199}],"sentiment":"neutral","sentiment_score":-0.008134694071486592,"num_words":18,"start":173.90001,"end":196.08},{"sentences":[{"text":"Which network you use?","start":203.02,"end":205.035,"sentiment":"neutral","sentiment_score":-0.0011590819340199232},{"text":"Which which network you use?","start":218.395,"end":220.68,"sentiment":"neutral","sentiment_score":0.011346855387091636},{"text":"I I ask which network, Telstra or Telstra Phone.","start":220.68,"end":224.45999,"sentiment":"neutral","sentiment_score":0.0033088020152515834},{"text":"You don't know.","start":240.69499,"end":241.67499,"sentiment":"neutral","sentiment_score":-0.018403964738051098},{"text":"You don't know.","start":243.495,"end":244.23,"sentiment":"neutral","sentiment_score":-0.02619406518836816}],"sentiment":"neutral","sentiment_score":-0.002163205101775626,"num_words":24,"start":203.02,"end":244.23},{"sentences":[{"text":"Which network Airtel uses in Australia?","start":252.15,"end":256.33002,"sentiment":"neutral","sentiment_score":0.0023199375718832016},{"text":"Optus?","start":257.35,"end":257.85,"sentiment":"neutral","sentiment_score":0.00183639582246542},{"text":"Your office in Collin Is Street.","start":268.905,"end":270.22,"sentiment":"neutral","sentiment_score":0.001946501589069764},{"text":"Is it?","start":270.22,"end":273.26,"sentiment":"neutral","sentiment_score":-0.00701295118778944},{"text":"This this office is in Collins Street, Melbourne?","start":273.26,"end":276.08,"sentiment":"neutral","sentiment_score":-0.005555299867410213}],"sentiment":"neutral","sentiment_score":-0.0013492726315946682,"num_words":23,"start":252.15,"end":276.08},{"sentences":[{"text":"Your office is in Melbourne or Sydney?","start":281.02,"end":283.575,"sentiment":"neutral","sentiment_score":-0.004041925804423434},{"text":"Yes.","start":289.415,"end":289.655,"sentiment":"neutral","sentiment_score":0.017140768468379974},{"text":"Yes.","start":289.655,"end":290.155,"sentiment":"neutral","sentiment_score":0.02029977925121784},{"text":"How much is that?","start":323.31,"end":324.53,"sentiment":"neutral","sentiment_score":0.015343106351792812},{"text":"Mhmm.","start":329.94998,"end":330.44998,"sentiment":"neutral","sentiment_score":-0.000163680175319314}],"sentiment":"neutral","sentiment_score":0.00502541516574898,"num_words":14,"start":281.02,"end":330.44998},{"sentences":[{"text":"Okay.","start":359.3,"end":359.62,"sentiment":"neutral","sentiment_score":0.0767793208360672},{"text":"No worries.","start":359.62,"end":360.36,"sentiment":"neutral","sentiment_score":0.12749003246426582},{"text":"Thank you.","start":364.275,"end":365.015,"sentiment":"neutral","sentiment_score":0.21232341974973679},{"text":"Okay.","start":378.195,"end":378.45,"sentiment":"neutral","sentiment_score":0.10474807024002077},{"text":"I will do that.","start":378.93002,"end":379.99002,"sentiment":"neutral","sentiment_score":0.1396399885416031}],"sentiment":"neutral","sentiment_score":0.14197142496705056,"num_words":10,"start":359.3,"end":379.99002},{"sentences":[{"text":"No.","start":383.73,"end":384.05002,"sentiment":"neutral","sentiment_score":0.04091109707951546},{"text":"Nothing else.","start":384.05002,"end":384.87003,"sentiment":"neutral","sentiment_score":0.059539422392845154},{"text":"Thank you.","start":387.41,"end":388.05002,"sentiment":"neutral","sentiment_score":0.2831440567970276},{"text":"Bye bye.","start":388.05002,"end":388.79,"sentiment":"neutral","sentiment_score":0.02542499452829361}],"sentiment":"neutral","sentiment_score":0.1110182920736926,"num_words":7,"start":383.73,"end":388.79}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. My name is Ajay, a j a y.\n\nChannel 0: AJ. Hello, AJ. My name is Mary. How can I help you today?\n\nChannel 1: Okay. Anari, my mother is visiting us here in Australia from India.\n\nChannel 0: Mhmm.\n\nChannel 1: She is 78 year old, and she brought her SIM with her. She's here since\n\nChannel 0: Mhmm.\n\nChannel 1: February. Now I am keep doing some recharge with my cousin's friend in India, so the SIM stays active.\n\nChannel 0: Mhmm.\n\nChannel 1: But I want to make sure her SIM is active. So when she go back, she can book the cylinder and banking and all all the services linked to that number.\n\nChannel 0: Right. I just wanna make sure, AJ,\n\nChannel 1: Mobile\n\nChannel 0: where the it's regarding about the mobile SIM I\n\nChannel 1: still.\n\nChannel 0: mean, the mobile number. Right? I just wanna ask\n\nChannel 1: Yeah.\n\nChannel 0: if where it was issued. It\n\nChannel 1: Yes.\n\nChannel 0: was the SIM or the mobile number was issued in India?\n\nChannel 1: It was active for for a few years or maybe more. I don't know how many years. The number\n\nChannel 0: I\n\nChannel 1: was\n\nChannel 0: see.\n\nChannel 1: active\n\nChannel 0: Because\n\nChannel 1: all the time.\n\nChannel 0: yes. Because the Airtel Australia and Airtel India is actually run separately, so we'll you will need to contact directly the Airtel India.\n\nChannel 1: How to contact?\n\nChannel 0: You may use a third party website or the Google or in the Internet to look for their customer service. I'm sure you'll be able to connect to their customer service.\n\nChannel 1: You don't have Indian Airtel\n\nChannel 0: No. We don't.\n\nChannel 1: contact numbers?\n\nChannel 0: No. We don't. We only cater Australia customers.\n\nChannel 1: So do you have network here in Australia as well? Does Airtel have any network in Australia?\n\nChannel 0: Sorry? Yeah. It's Airtel Australia, but it's different from it's a total separate and being run by different management from the Airtel India.\n\nChannel 1: Okay. It's surprising to know. So I can have Airtel number in Australia? I'll I live\n\nChannel 0: Sorry?\n\nChannel 1: here. I mean to say Can I have an Australian SIM in in Australia? A hotel SIM?\n\nChannel 0: Yeah. Yeah. Airtel Australia SIM.\n\nChannel 1: Ah, so where can I look for the plan?\n\nChannel 0: Yeah. We also have mobile plan.\n\nChannel 1: Hello? Okay. Which network Airtel uses? Optus or Telstra? Which network you use?\n\nChannel 0: Sorry? Ariesel Australia is also an Internet service provider, so mobile mobile plan is also one of our service that we offer.\n\nChannel 1: Which which network you use? I I ask which network, Telstra or Telstra Phone.\n\nChannel 0: It's Airtel. Airtel is the main Internet service provider, and the network we have, we have Stupa network for the Internet service. Internet, the Gigafy,\n\nChannel 1: You don't know.\n\nChannel 0: the NBN.\n\nChannel 1: You don't know.\n\nChannel 0: It's it was it is us who provide the mobile PIN the mobile number.\n\nChannel 1: Which network Airtel uses in Australia? Optus?\n\nChannel 0: Let me go on our website for a mobile plan.\n\nChannel 1: Your office in Collin Is Street. Is\n\nChannel 0: Sorry?\n\nChannel 1: it? This this office is in Collins Street, Melbourne?\n\nChannel 0: I'm sorry. 88?\n\nChannel 1: Your office is in Melbourne or Sydney?\n\nChannel 0: Do you mean my location?\n\nChannel 1: Yes. Yes.\n\nChannel 0: We're we're we're working remotely. No. We don't have a specific network, but it's this is how it works. We provide either the number or you wanna keep your existing number. We also offer an unlimited talk and text with all plans with no lock in contract.\n\nChannel 1: How much is\n\nChannel 0: We\n\nChannel 1: that?\n\nChannel 0: don't have on our website, if you could go on our website\n\nChannel 1: Mhmm.\n\nChannel 0: for it we have different plans for five g plan. We have a flexi five g that's gonna be 40 gigabit, and that's $40 per month. You have 150 upload and down download speed. It has also unlimited national tech and text, unlimited international tech and text for selected countries included, and on Australia's most reliable network.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Mhmm. Sure. Sure. If you'd like to go with our go through with our current plans with mobile, you can also check our website. It's airtel.net.au.\n\nChannel 1: Okay. I will do that.\n\nChannel 0: Yeah. Alright. Thank you so much. Anything else I can help you with, AJ?\n\nChannel 1: No. Nothing else.\n\nChannel 0: Thank you so much. Have a great day. Goodbye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.04,"end":2.5,"sentiment":"positive","sentiment_score":0.6269364356994629},{"text":"My name is Mary.","start":2.56,"end":3.52,"sentiment":"positive","sentiment_score":0.5837128013372421},{"text":"May I have your name, please?","start":3.52,"end":4.8199997,"sentiment":"positive","sentiment_score":0.403940886259079}],"sentiment":"positive","sentiment_score":0.5262119134267171,"channel":0,"num_words":15,"start":1.04,"end":4.8199997},{"sentences":[{"text":"Hi, Mary.","start":5.12,"end":5.68,"sentiment":"neutral","sentiment_score":0.16313159465789795},{"text":"My name is Ajay, a j a y.","start":5.68,"end":8.1,"sentiment":"neutral","sentiment_score":0.14153106417506933}],"sentiment":"neutral","sentiment_score":0.14585117027163505,"channel":1,"num_words":10,"start":5.12,"end":8.1},{"sentences":[{"text":"AJ.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.09732284396886826},{"text":"Hello, AJ.","start":11.04,"end":11.94,"sentiment":"neutral","sentiment_score":0.24161581695079803},{"text":"My name is Mary.","start":12.0,"end":12.799999,"sentiment":"neutral","sentiment_score":0.3124079331755638},{"text":"How can I help you today?","start":12.799999,"end":14.099999,"sentiment":"positive","sentiment_score":0.37219035625457764}],"sentiment":"neutral","sentiment_score":0.31256371908462965,"channel":0,"num_words":13,"start":9.04,"end":14.099999},{"sentences":[{"text":"Okay.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.08470682799816132},{"text":"Anari, my mother is visiting us here in Australia from India.","start":15.775,"end":22.115,"sentiment":"neutral","sentiment_score":0.07138390669768507}],"sentiment":"neutral","sentiment_score":0.07249415013939142,"channel":1,"num_words":12,"start":14.48,"end":22.115},{"sentences":[{"text":"Mhmm.","start":21.935,"end":22.435,"sentiment":"neutral","sentiment_score":0.03526706248521805}],"sentiment":"neutral","sentiment_score":0.03526706248521805,"channel":0,"num_words":1,"start":21.935,"end":22.435},{"sentences":[{"text":"She is 78 year old, and she brought her SIM with her.","start":22.175,"end":27.634998,"sentiment":"neutral","sentiment_score":0.04780371611316999},{"text":"She's here since","start":27.935,"end":28.814999,"sentiment":"neutral","sentiment_score":0.04976333553592364}],"sentiment":"neutral","sentiment_score":0.04819563999772072,"channel":1,"num_words":15,"start":22.175,"end":28.814999},{"sentences":[{"text":"Mhmm.","start":28.575,"end":29.075,"sentiment":"neutral","sentiment_score":0.03481405973434448}],"sentiment":"neutral","sentiment_score":0.03481405973434448,"channel":0,"num_words":1,"start":28.575,"end":29.075},{"sentences":[{"text":"February.","start":28.814999,"end":29.314999,"sentiment":"neutral","sentiment_score":0.0246859397739172},{"text":"Now I am keep doing some recharge with my cousin's friend in India, so the SIM stays active.","start":30.814999,"end":41.13,"sentiment":"neutral","sentiment_score":0.10552322988708814}],"sentiment":"neutral","sentiment_score":0.10126863567060546,"channel":1,"num_words":19,"start":28.814999,"end":41.13},{"sentences":[{"text":"Mhmm.","start":42.52,"end":43.02,"sentiment":"neutral","sentiment_score":0.06914190202951431}],"sentiment":"neutral","sentiment_score":0.06914190202951431,"channel":0,"num_words":1,"start":42.52,"end":43.02},{"sentences":[{"text":"But I want to make sure her SIM is active.","start":43.190002,"end":47.125,"sentiment":"neutral","sentiment_score":0.10085599347949029},{"text":"So when she go back, she can book the cylinder and banking and all all the services linked to that 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I","start":59.02,"end":62.14,"sentiment":"neutral","sentiment_score":0.015162598238223128}],"sentiment":"neutral","sentiment_score":0.015162598238223128,"channel":0,"num_words":9,"start":59.02,"end":62.14},{"sentences":[{"text":"still.","start":62.066254,"end":62.566254,"sentiment":"neutral","sentiment_score":0.017132151871919632}],"sentiment":"neutral","sentiment_score":0.017132151871919632,"channel":1,"num_words":1,"start":62.066254,"end":62.566254},{"sentences":[{"text":"mean, the mobile number.","start":62.14,"end":64.0,"sentiment":"neutral","sentiment_score":0.013870900496840477},{"text":"Right?","start":64.38,"end":64.88,"sentiment":"neutral","sentiment_score":0.008806133642792702},{"text":"I just wanna ask","start":64.94,"end":66.22,"sentiment":"neutral","sentiment_score":0.0045163200702518225}],"sentiment":"neutral","sentiment_score":0.009150557323462434,"channel":0,"num_words":9,"start":62.14,"end":66.22},{"sentences":[{"text":"Yeah.","start":66.052505,"end":66.552505,"sentiment":"neutral","sentiment_score":0.0018379595130681992}],"sentiment":"neutral","sentiment_score":0.0018379595130681992,"channel":1,"num_words":1,"start":66.052505,"end":66.552505},{"sentences":[{"text":"if where it was issued.","start":66.22,"end":69.659996,"sentiment":"neutral","sentiment_score":-0.0025889800861477854},{"text":"It","start":69.659996,"end":69.9,"sentiment":"neutral","sentiment_score":0.011942781507968904}],"sentiment":"neutral","sentiment_score":-0.00016701982046167028,"channel":0,"num_words":6,"start":66.22,"end":69.9},{"sentences":[{"text":"Yes.","start":70.03875,"end":70.53875,"sentiment":"neutral","sentiment_score":0.01887020282447338}],"sentiment":"neutral","sentiment_score":0.01887020282447338,"channel":1,"num_words":1,"start":70.03875,"end":70.53875},{"sentences":[{"text":"was the SIM or the mobile number was issued in India?","start":70.14,"end":73.28,"sentiment":"neutral","sentiment_score":0.009216751564632763}],"sentiment":"neutral","sentiment_score":0.009216751564632763,"channel":0,"num_words":11,"start":70.14,"end":73.28},{"sentences":[{"text":"It was active for for a few years or maybe more.","start":74.905,"end":78.045,"sentiment":"neutral","sentiment_score":-0.048947167667475616},{"text":"I don't know how many years.","start":78.985,"end":80.365,"sentiment":"neutral","sentiment_score":-0.1344848151008288},{"text":"The number","start":81.065,"end":81.545,"sentiment":"neutral","sentiment_score":-0.06493175402283669}],"sentiment":"neutral","sentiment_score":-0.07764164436804621,"channel":1,"num_words":19,"start":74.905,"end":81.545},{"sentences":[{"text":"I","start":81.395,"end":81.634995,"sentiment":"neutral","sentiment_score":-0.06275304406881332}],"sentiment":"neutral","sentiment_score":-0.06275304406881332,"channel":0,"num_words":1,"start":81.395,"end":81.634995},{"sentences":[{"text":"was","start":81.545,"end":81.785,"sentiment":"neutral","sentiment_score":-0.05683176219463349}],"sentiment":"neutral","sentiment_score":-0.05683176219463349,"channel":1,"num_words":1,"start":81.545,"end":81.785},{"sentences":[{"text":"see.","start":81.634995,"end":81.795,"sentiment":"neutral","sentiment_score":-0.05052615702152252}],"sentiment":"neutral","sentiment_score":-0.05052615702152252,"channel":0,"num_words":1,"start":81.634995,"end":81.795},{"sentences":[{"text":"active","start":81.785,"end":82.185,"sentiment":"neutral","sentiment_score":-0.05180659517645836}],"sentiment":"neutral","sentiment_score":-0.05180659517645836,"channel":1,"num_words":1,"start":81.785,"end":82.185},{"sentences":[{"text":"Because","start":81.795,"end":82.115,"sentiment":"neutral","sentiment_score":-0.0657729059457779}],"sentiment":"neutral","sentiment_score":-0.0657729059457779,"channel":0,"num_words":1,"start":81.795,"end":82.115},{"sentences":[{"text":"all the time.","start":82.185,"end":83.005005,"sentiment":"neutral","sentiment_score":-0.047373673568169274}],"sentiment":"neutral","sentiment_score":-0.047373673568169274,"channel":1,"num_words":3,"start":82.185,"end":83.005005},{"sentences":[{"text":"yes.","start":84.515,"end":85.015,"sentiment":"neutral","sentiment_score":-0.021534059196710587},{"text":"Because the Airtel Australia and Airtel India is actually run separately, so we'll you will need to contact directly the Airtel India.","start":86.29,"end":97.91,"sentiment":"neutral","sentiment_score":-0.035851030187173324}],"sentiment":"neutral","sentiment_score":-0.03522855318758799,"channel":0,"num_words":23,"start":84.515,"end":97.91},{"sentences":[{"text":"How to contact?","start":98.44,"end":99.34,"sentiment":"neutral","sentiment_score":-0.011875528221329054}],"sentiment":"neutral","sentiment_score":-0.011875528221329054,"channel":1,"num_words":3,"start":98.44,"end":99.34},{"sentences":[{"text":"You may use a third party website or the Google or in the Internet to look for their customer service.","start":101.134995,"end":107.615,"sentiment":"neutral","sentiment_score":0.016670098155736925},{"text":"I'm sure you'll be able to connect to their customer service.","start":107.615,"end":111.875,"sentiment":"neutral","sentiment_score":0.10354834253137762}],"sentiment":"neutral","sentiment_score":0.04749786228902878,"channel":0,"num_words":31,"start":101.134995,"end":111.875},{"sentences":[{"text":"You don't have Indian Airtel","start":112.795,"end":115.95,"sentiment":"neutral","sentiment_score":-0.09748216420412063}],"sentiment":"neutral","sentiment_score":-0.09748216420412063,"channel":1,"num_words":5,"start":112.795,"end":115.95},{"sentences":[{"text":"No.","start":115.8,"end":116.12,"sentiment":"neutral","sentiment_score":-0.14044170081615448},{"text":"We don't.","start":116.12,"end":116.78,"sentiment":"neutral","sentiment_score":-0.13669634237885475}],"sentiment":"neutral","sentiment_score":-0.137944795191288,"channel":0,"num_words":3,"start":115.8,"end":116.78},{"sentences":[{"text":"contact numbers?","start":116.57,"end":117.55,"sentiment":"neutral","sentiment_score":-0.1172303706407547}],"sentiment":"neutral","sentiment_score":-0.1172303706407547,"channel":1,"num_words":2,"start":116.57,"end":117.55},{"sentences":[{"text":"No.","start":118.2,"end":118.44,"sentiment":"neutral","sentiment_score":-0.13020393252372742},{"text":"We don't.","start":118.44,"end":118.92,"sentiment":"neutral","sentiment_score":-0.1306370422244072},{"text":"We only cater Australia customers.","start":118.92,"end":122.06,"sentiment":"neutral","sentiment_score":-0.1303406149148941}],"sentiment":"neutral","sentiment_score":-0.13039763644337654,"channel":0,"num_words":8,"start":118.2,"end":122.06},{"sentences":[{"text":"So do you have network here in Australia as well?","start":124.49,"end":129.005,"sentiment":"neutral","sentiment_score":-0.07179407253861428},{"text":"Does Airtel have any network in Australia?","start":132.745,"end":135.965,"sentiment":"neutral","sentiment_score":-0.06999009581548828}],"sentiment":"neutral","sentiment_score":-0.07105125859379768,"channel":1,"num_words":17,"start":124.49,"end":135.965},{"sentences":[{"text":"Sorry?","start":137.41501,"end":137.735,"sentiment":"neutral","sentiment_score":-0.07541778683662415},{"text":"Yeah.","start":137.735,"end":138.05501,"sentiment":"neutral","sentiment_score":-0.06767161190509796},{"text":"It's Airtel Australia, but it's different from it's a total separate and being run by different management from the Airtel 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live","start":153.615,"end":154.515,"sentiment":"neutral","sentiment_score":-0.08526473492383957}],"sentiment":"neutral","sentiment_score":-0.12396967085078359,"channel":1,"num_words":16,"start":147.88,"end":154.515},{"sentences":[{"text":"Sorry?","start":157.665,"end":158.165,"sentiment":"neutral","sentiment_score":-0.10630684345960616}],"sentiment":"neutral","sentiment_score":-0.10630684345960616,"channel":0,"num_words":1,"start":157.665,"end":158.165},{"sentences":[{"text":"here.","start":157.935,"end":158.435,"sentiment":"neutral","sentiment_score":-0.098770372569561},{"text":"I mean to say Can I have an Australian SIM in in Australia?","start":159.695,"end":167.28,"sentiment":"neutral","sentiment_score":-0.06548463782438865},{"text":"A hotel 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Telstra?","start":194.78,"end":196.08,"sentiment":"neutral","sentiment_score":0.003954985955109199},{"text":"Which network you use?","start":203.02,"end":205.035,"sentiment":"neutral","sentiment_score":-0.0011590819340199232}],"sentiment":"neutral","sentiment_score":0.007299695486346117,"channel":1,"num_words":13,"start":189.515,"end":205.035},{"sentences":[{"text":"Sorry?","start":207.91,"end":208.39,"sentiment":"neutral","sentiment_score":-0.004197045229375362},{"text":"Ariesel Australia is also an Internet service provider, so mobile mobile plan is also one of our service that we offer.","start":208.39,"end":217.39499,"sentiment":"neutral","sentiment_score":0.033981756085441225}],"sentiment":"neutral","sentiment_score":0.03224635602567683,"channel":0,"num_words":22,"start":207.91,"end":217.39499},{"sentences":[{"text":"Which which network you use?","start":218.395,"end":220.68,"sentiment":"neutral","sentiment_score":0.011346855387091636},{"text":"I I ask which network, Telstra or 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know.","start":240.69499,"end":241.67499,"sentiment":"neutral","sentiment_score":-0.018403964738051098}],"sentiment":"neutral","sentiment_score":-0.018403964738051098,"channel":1,"num_words":3,"start":240.69499,"end":241.67499},{"sentences":[{"text":"the NBN.","start":241.23,"end":241.89,"sentiment":"neutral","sentiment_score":-0.018504764884710312}],"sentiment":"neutral","sentiment_score":-0.018504764884710312,"channel":0,"num_words":2,"start":241.23,"end":241.89},{"sentences":[{"text":"You don't know.","start":243.495,"end":244.23,"sentiment":"neutral","sentiment_score":-0.02619406518836816}],"sentiment":"neutral","sentiment_score":-0.02619406518836816,"channel":1,"num_words":3,"start":243.495,"end":244.23},{"sentences":[{"text":"It's it was it is us who provide the mobile PIN the mobile 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sorry.","start":277.91498,"end":278.715,"sentiment":"neutral","sentiment_score":-0.009242998901754618},{"text":"88?","start":278.715,"end":279.455,"sentiment":"neutral","sentiment_score":-0.004011113196611404}],"sentiment":"neutral","sentiment_score":-0.0074990370000402136,"channel":0,"num_words":3,"start":277.91498,"end":279.455},{"sentences":[{"text":"Your office is in Melbourne or Sydney?","start":281.02,"end":283.575,"sentiment":"neutral","sentiment_score":-0.004041925804423434}],"sentiment":"neutral","sentiment_score":-0.004041925804423434,"channel":1,"num_words":7,"start":281.02,"end":283.575},{"sentences":[{"text":"Do you mean my location?","start":287.22,"end":288.68,"sentiment":"neutral","sentiment_score":-0.002389129530638456}],"sentiment":"neutral","sentiment_score":-0.002389129530638456,"channel":0,"num_words":5,"start":287.22,"end":288.68},{"sentences":[{"text":"Yes.","start":289.415,"end":289.655,"sentiment":"neutral","sentiment_score":0.017140768468379974},{"text":"Yes.","start":289.655,"end":290.155,"sentiment":"neutral","sentiment_score":0.02029977925121784}],"sentiment":"neutral","sentiment_score":0.018720273859798908,"channel":1,"num_words":2,"start":289.415,"end":290.155},{"sentences":[{"text":"We're we're we're working remotely.","start":292.1,"end":293.96,"sentiment":"neutral","sentiment_score":0.023747487738728524},{"text":"No.","start":304.465,"end":304.705,"sentiment":"neutral","sentiment_score":0.016346678137779236},{"text":"We don't have a specific network, but it's this is how it works.","start":304.705,"end":309.99,"sentiment":"neutral","sentiment_score":0.03095964012810817},{"text":"We 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is","start":323.31,"end":324.03,"sentiment":"neutral","sentiment_score":0.017264171813925106}],"sentiment":"neutral","sentiment_score":0.017264171813925106,"channel":1,"num_words":3,"start":323.31,"end":324.03},{"sentences":[{"text":"We","start":323.94498,"end":324.10498,"sentiment":"neutral","sentiment_score":0.005424316972494125}],"sentiment":"neutral","sentiment_score":0.005424316972494125,"channel":0,"num_words":1,"start":323.94498,"end":324.10498},{"sentences":[{"text":"that?","start":324.03,"end":324.53,"sentiment":"neutral","sentiment_score":0.009579909965395927}],"sentiment":"neutral","sentiment_score":0.009579909965395927,"channel":1,"num_words":1,"start":324.03,"end":324.53},{"sentences":[{"text":"don't have on our website, if you could go on our website","start":324.10498,"end":329.405,"sentiment":"neutral","sentiment_score":-0.00815260123151044}],"sentiment":"neutral","sentiment_score":-0.00815260123151044,"channel":0,"num_words":12,"start":324.10498,"end":329.405},{"sentences":[{"text":"Mhmm.","start":329.94998,"end":330.44998,"sentiment":"neutral","sentiment_score":-0.000163680175319314}],"sentiment":"neutral","sentiment_score":-0.000163680175319314,"channel":1,"num_words":1,"start":329.94998,"end":330.44998},{"sentences":[{"text":"for it we have different plans for five g plan.","start":330.425,"end":334.685,"sentiment":"neutral","sentiment_score":0.029778454825282095},{"text":"We have a flexi five g that's gonna be 40 gigabit, and that's $40 per month.","start":335.785,"end":341.56,"sentiment":"neutral","sentiment_score":0.04542024084366858},{"text":"You have 150 upload and down download speed.","start":341.94,"end":347.24,"sentiment":"neutral","sentiment_score":0.0730986101552844},{"text":"It has also unlimited national tech and text, unlimited international tech and text for selected countries included, and on Australia's most reliable network.","start":347.69998,"end":358.85498,"sentiment":"neutral","sentiment_score":0.061444668990114464}],"sentiment":"neutral","sentiment_score":0.05302674859239344,"channel":0,"num_words":57,"start":330.425,"end":358.85498},{"sentences":[{"text":"Okay.","start":359.3,"end":359.62,"sentiment":"neutral","sentiment_score":0.0767793208360672},{"text":"No worries.","start":359.62,"end":360.36,"sentiment":"neutral","sentiment_score":0.12749003246426582},{"text":"Thank you.","start":364.275,"end":365.015,"sentiment":"neutral","sentiment_score":0.21232341974973679}],"sentiment":"neutral","sentiment_score":0.15128124505281448,"channel":1,"num_words":5,"start":359.3,"end":365.015},{"sentences":[{"text":"Mhmm.","start":365.955,"end":366.03497,"sentiment":"neutral","sentiment_score":0.09895487129688264},{"text":"Sure.","start":366.03497,"end":366.275,"sentiment":"neutral","sentiment_score":0.11340644955635072},{"text":"Sure.","start":366.275,"end":366.69,"sentiment":"neutral","sentiment_score":0.09470122307538986},{"text":"If you'd like to go with our go through with our current plans with mobile, you can also check our website.","start":366.85,"end":373.89,"sentiment":"neutral","sentiment_score":0.0813891374993892},{"text":"It's airtel.net.au.","start":373.89,"end":377.11002,"sentiment":"neutral","sentiment_score":0.04343280754983425}],"sentiment":"neutral","sentiment_score":0.08088846332751788,"channel":0,"num_words":26,"start":365.955,"end":377.11002},{"sentences":[{"text":"Okay.","start":378.195,"end":378.45,"sentiment":"neutral","sentiment_score":0.10474807024002077},{"text":"I will do that.","start":378.93002,"end":379.99002,"sentiment":"neutral","sentiment_score":0.1396399885416031}],"sentiment":"neutral","sentiment_score":0.13266160488128662,"channel":1,"num_words":5,"start":378.195,"end":379.99002},{"sentences":[{"text":"Yeah.","start":379.97,"end":380.47,"sentiment":"neutral","sentiment_score":0.12097042798995972},{"text":"Alright.","start":380.77893,"end":381.09894,"sentiment":"neutral","sentiment_score":0.23548083007335663},{"text":"Thank you so much.","start":381.09894,"end":381.81894,"sentiment":"positive","sentiment_score":0.4560430347919464},{"text":"Anything else I can help you with, AJ?","start":381.81894,"end":383.43893,"sentiment":"neutral","sentiment_score":0.22778734751045704}],"sentiment":"neutral","sentiment_score":0.28592301266533987,"channel":0,"num_words":14,"start":379.97,"end":383.43893},{"sentences":[{"text":"No.","start":383.73,"end":384.05002,"sentiment":"neutral","sentiment_score":0.04091109707951546},{"text":"Nothing else.","start":384.05002,"end":384.87003,"sentiment":"neutral","sentiment_score":0.059539422392845154}],"sentiment":"neutral","sentiment_score":0.05332998062173525,"channel":1,"num_words":3,"start":383.73,"end":384.87003},{"sentences":[{"text":"Thank you so much.","start":385.4189,"end":386.21893,"sentiment":"neutral","sentiment_score":0.31581712886691093},{"text":"Have a great day.","start":386.21893,"end":387.09894,"sentiment":"positive","sentiment_score":0.5233693942427635},{"text":"Goodbye.","start":387.09894,"end":387.59894,"sentiment":"neutral","sentiment_score":0.2404545694589615}],"sentiment":"positive","sentiment_score":0.3996889624330733,"channel":0,"num_words":9,"start":385.4189,"end":387.59894},{"sentences":[{"text":"Thank you.","start":387.41,"end":388.05002,"sentiment":"neutral","sentiment_score":0.2831440567970276},{"text":"Bye bye.","start":388.05002,"end":388.79,"sentiment":"neutral","sentiment_score":0.02542499452829361}],"sentiment":"neutral","sentiment_score":0.1542845256626606,"channel":1,"num_words":4,"start":387.41,"end":388.79}]},"summary":{"result":"success","short":"A customer named AJ is calling Airtel to check if his mother is still using her SIM in Australia. The representative, Mary, explains that Airtel is separate from mobile plans and advises AJ to contact Airtel directly. The representative also provides information on different plans and offers to help with anything else."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.529235303401947},{"text":"Hi, Mary. My name is Ajay, a j a y. AJ. Hello, AJ. My name is Mary.","start_word":15,"end_word":31,"sentiment":"neutral","sentiment_score":0.18486706912517548},{"text":"How can I help you today?","start_word":32,"end_word":37,"sentiment":"positive","sentiment_score":0.36422547698020935},{"text":"Okay. Anari, my mother is visiting us here in Australia from India. Mhmm. She is 78 year old, and she brought her SIM with her. She's here Mhmm. since February. Now I am keep doing some recharge with my cousin's friend in India, so the SIM stays active. Mhmm. But I want to make sure her SIM is active. So when she go back, she can book the cylinder and banking and all all the services linked to that number. Right. I just wanna make sure, AJ, Mobile where the it's regarding about the mobile SIM I still. mean, the mobile number. Right? I just wanna ask Yeah. if where it was issued. It Yes. was the SIM or the mobile number was issued in India? It was active for for a few years or maybe more. I don't know how many years. The number I was see. active Because all the time. yes. Because the Airtel Australia and Airtel India is actually run separately, so we'll you will need to contact directly the Airtel India. How to contact? You may use a third party website or the Google or in the Internet to look for their customer service. I'm sure you'll be able to connect to their customer service. You don't have Indian Airtel No. We don't. contact numbers? No. We don't. We only cater Australia customers. So do you have network here in Australia as well? Does Airtel have any network in Australia? Sorry? Yeah. It's Airtel Australia, but it's different from it's a total separate and being run by different management from the Airtel India. Okay. It's surprising to know. So I can have Airtel number in Australia? I'll I live Sorry? here. I mean to say Can I have an Australian SIM in in Australia? A hotel SIM? Yeah. Yeah. Airtel Australia SIM. Ah, so where can I look for the plan? Yeah. We also have mobile plan. Hello? Okay. Which network Airtel uses? Optus or Telstra? Which network you use? Sorry? Ariesel Australia is also an Internet service provider, so mobile mobile plan is also one of our service that we offer. Which which network you use? I I ask which network, Telstra or Telstra Phone. It's Airtel. Airtel is the main Internet service provider, and the network we have, we have Stupa network for the Internet service. Internet, the Gigafy, You don't know. the NBN. You don't know. It's it was it is us who provide the mobile PIN the mobile number. Which network Airtel uses in Australia? Optus? Let me go on our website for a mobile plan. Your office in Collin Is Street. Is Sorry? it? This this office is in Collins Street, Melbourne? I'm sorry. 88? Your office is in Melbourne or Sydney? Do you mean my location? Yes. Yes. We're we're we're working remotely. No. We don't have a specific network, but it's this is how it works. We provide either the number or you wanna keep your existing number. We also offer an unlimited talk and text with all plans with no lock in contract. How much is We that? don't have on our website, if you could go on our website Mhmm. for it we have different plans for five g plan. We have a flexi five g that's gonna be 40 gigabit, and that's $40 per month. You have 150 upload and down download speed. It has also unlimited national tech and text, unlimited international tech and text for selected countries included, and on Australia's most reliable network. Okay. No worries. Thank you. Mhmm. Sure. Sure. If you'd like to go with our go through with our current plans with mobile, you can also check our website. It's airtel.net.au. Okay. I will do that. Yeah. Alright.","start_word":38,"end_word":666,"sentiment":"neutral","sentiment_score":0.011528976593279118},{"text":"Thank you so much.","start_word":667,"end_word":670,"sentiment":"positive","sentiment_score":0.4526716768741608},{"text":"Anything else I can help you with, AJ? No. Nothing else.","start_word":671,"end_word":681,"sentiment":"neutral","sentiment_score":0.16602274775505066},{"text":"Thank you so much. Have a great day.","start_word":682,"end_word":689,"sentiment":"positive","sentiment_score":0.4361873269081116},{"text":"Goodbye.","start_word":690,"end_word":690,"sentiment":"neutral","sentiment_score":0.2404545694589615},{"text":"Thank you.","start_word":691,"end_word":692,"sentiment":"positive","sentiment_score":0.3431556224822998},{"text":"Bye bye.","start_word":693,"end_word":694,"sentiment":"neutral","sentiment_score":0.11581289768218994}],"average":{"sentiment":"neutral","sentiment_score":0.04266879736057949}}}}