{"metadata":{"transaction_key":"deprecated","request_id":"01a08415-952f-7921-b6c8-7445d5710383","sha256":"9d8c99e27566ae62c999233573762067ecf75653bdd6dbfb007b9c95f50cb92e","created":"2026-09-09T02:53:23.179Z","duration":44.78394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":66,"output_tokens":66},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":66,"output_tokens":31}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, I'm calling about cybersecurity.","confidence":0.9902344,"words":[{"word":"andrew","start":6.56,"end":7.06,"confidence":0.7196045,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.010219769552350044},{"word":"i'm","start":7.44,"end":7.68,"confidence":0.9902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0046796053647994995},{"word":"calling","start":7.68,"end":8.0,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.0004378333687782288},{"word":"about","start":8.0,"end":8.24,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.010555218905210497},{"word":"cybersecurity","start":8.24,"end":8.74,"confidence":0.9277344,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":0.01977474056184292}],"paragraphs":{"transcript":"\nAndrew, I'm calling about cybersecurity.","paragraphs":[{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":6.56,"end":8.74,"sentiment":"neutral","sentiment_score":-0.0010484039783477783}],"sentiment":"neutral","sentiment_score":-0.0010484039783477783,"num_words":5,"start":6.56,"end":8.74}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.74,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03337482362985611},{"word":"if","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.01567630097270012},{"word":"you","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0002123955637216568},{"word":"record","start":1.1999999,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0024693533778190613},{"word":"your","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.001022476702928543},{"word":"name","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.006255853921175003},{"word":"and","start":2.0,"end":2.24,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003923133015632629},{"word":"reason","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.003233514726161957},{"word":"for","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.004145113751292229},{"word":"calling","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.010813422501087189},{"word":"i'll","start":3.4399998,"end":3.6,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.010221339762210846},{"word":"see","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.005980748683214188},{"word":"if","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0018894001841545105},{"word":"this","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.010638521984219553},{"word":"person","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.012460507452487946},{"word":"is","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0069657061249017715},{"word":"available","start":4.72,"end":5.22,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0064842673018574715},{"word":"thanks","start":14.48,"end":14.96,"confidence":0.9980469,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5125205516815186},{"word":"andrew","start":14.96,"end":15.46,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.44150739908218384},{"word":"please","start":16.075,"end":16.395,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.102492094039917},{"word":"stay","start":16.395,"end":16.635,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.0686006098985672},{"word":"on","start":16.635,"end":16.795,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.001542016863822937},{"word":"the","start":16.795,"end":17.035,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12977229058742523},{"word":"line","start":17.035,"end":17.535,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.08492973446846008},{"word":"i'm","start":39.09,"end":39.329998,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.34839293360710144},{"word":"sorry","start":39.329998,"end":39.809998,"confidence":0.9848633,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3844546675682068},{"word":"this","start":39.809998,"end":40.05,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6229665279388428},{"word":"person","start":40.05,"end":40.449997,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5546022653579712},{"word":"is","start":40.449997,"end":40.61,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.545661985874176},{"word":"not","start":40.61,"end":40.85,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5238375663757324},{"word":"available","start":40.85,"end":41.35,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.49047866463661194},{"word":"if","start":41.73,"end":41.89,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.298768013715744},{"word":"you","start":41.89,"end":42.05,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19395993649959564},{"word":"would","start":42.05,"end":42.29,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.2043796479701996},{"word":"like","start":42.29,"end":42.449997,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.19087791442871097},{"word":"to","start":42.449997,"end":42.61,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21821126341819763},{"word":"leave","start":42.61,"end":42.77,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2317345291376114},{"word":"an","start":42.77,"end":42.93,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2250201553106308},{"word":"additional","start":42.93,"end":43.41,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2384612262248993},{"word":"message","start":43.41,"end":43.91,"confidence":0.99902344,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2961716055870056},{"word":"please","start":44.05,"end":44.37,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.27046868205070496},{"word":"reply","start":44.37,"end":44.78394,"confidence":0.98779297,"punctuated_word":"reply.","sentiment":"neutral","sentiment_score":-0.183694452047348}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.03337482362985611},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":-0.0011561392457224429},{"text":"Thanks, Andrew.","start":14.48,"end":15.46,"sentiment":"positive","sentiment_score":0.4770139753818512},{"text":"Please stay on the line.","start":16.075,"end":17.535,"sentiment":"neutral","sentiment_score":-0.025558432936668395},{"text":"I'm sorry.","start":39.09,"end":39.809998,"sentiment":"negative","sentiment_score":-0.3664238005876541}],"sentiment":"neutral","sentiment_score":0.0041640300232057385,"num_words":26,"start":0.24,"end":39.809998},{"sentences":[{"text":"This person is not available.","start":39.809998,"end":41.35,"sentiment":"negative","sentiment_score":-0.5475094020366669},{"text":"If you would like to leave an additional message, please reply.","start":41.73,"end":44.78394,"sentiment":"neutral","sentiment_score":-0.23197703876278616}],"sentiment":"neutral","sentiment_score":-0.3305809022858739,"num_words":16,"start":39.809998,"end":44.78394}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.03337482362985611},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":-0.0011561392457224429}],"sentiment":"neutral","sentiment_score":0.0008750938646057073,"channel":1,"num_words":17,"start":0.24,"end":5.22},{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":6.56,"end":8.74,"sentiment":"neutral","sentiment_score":-0.0010484039783477783}],"sentiment":"neutral","sentiment_score":-0.0010484039783477783,"channel":0,"num_words":5,"start":6.56,"end":8.74},{"sentences":[{"text":"Thanks, Andrew.","start":14.48,"end":15.46,"sentiment":"positive","sentiment_score":0.4770139753818512},{"text":"Please stay on the line.","start":16.075,"end":17.535,"sentiment":"neutral","sentiment_score":-0.025558432936668395},{"text":"I'm sorry.","start":39.09,"end":39.809998,"sentiment":"negative","sentiment_score":-0.3664238005876541},{"text":"This person is not available.","start":39.809998,"end":41.35,"sentiment":"negative","sentiment_score":-0.5475094020366669},{"text":"If you would like to leave an additional message, please reply.","start":41.73,"end":44.78394,"sentiment":"neutral","sentiment_score":-0.23197703876278616}],"sentiment":"neutral","sentiment_score":-0.2078362500667572,"channel":1,"num_words":25,"start":14.48,"end":44.78394}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity. Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply.","start_word":36,"end_word":46,"intents":[{"intent":"Record contact information","confidence_score":0.0003619174},{"intent":"Advise on staying on the line","confidence_score":0.00014822996},{"intent":"Offer message options","confidence_score":0.00014269807},{"intent":"Apologize for inability to respond","confidence_score":0.00034754619},{"intent":"Inform about cybersecurity","confidence_score":0.08576736}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.001507486100308597},{"text":"Thanks, Andrew.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.4770139753818512},{"text":"Please stay on the line.","start_word":24,"end_word":28,"sentiment":"neutral","sentiment_score":-0.03545365110039711},{"text":"I'm sorry. This person is not available.","start_word":29,"end_word":35,"sentiment":"negative","sentiment_score":-0.4583739936351776},{"text":"If you would like to leave an additional message, please reply.","start_word":36,"end_word":46,"sentiment":"neutral","sentiment_score":-0.24648484587669373}],"average":{"sentiment":"neutral","sentiment_score":-0.0985279299996116}}}}