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Is this is this Sean? Sean, this is Jenna phoning from Oakview Financial. How are you today? I'm good.\n\nThank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. And I just need to confirm your full name, date of birth, and address, please.\n\nBeautiful. Thank you for that. Sean, I'm phoning this morning to complete out in your review that we have booked in. Do you have time to do that now? No.\n\nThat's okay. That's okay. Did you want to reschedule? What would what what time later today? Any sorry.\n\nAfter four, I could probably only do four, to be honest with you, because I've got a 05:30 scheduled. Yep. Okay. Beautiful. Well, I'll reach.\n\nI'll change that to four, and I will speak to you then. Thank you. No. You're absolutely fine. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.016356410458683968},{"text":"Is this is this Sean?","start":3.84,"end":5.62,"sentiment":"neutral","sentiment_score":0.027015844359993935},{"text":"Sean, this is Jenna phoning from Oakview Financial.","start":6.3199997,"end":9.12,"sentiment":"neutral","sentiment_score":0.09353164117783308},{"text":"How are you today?","start":9.12,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.15233264490962029},{"text":"I'm good.","start":12.799999,"end":13.36,"sentiment":"positive","sentiment_score":0.5681163668632507}],"sentiment":"neutral","sentiment_score":0.13226260375231505,"num_words":20,"start":3.36,"end":13.36},{"sentences":[{"text":"Thank you.","start":13.36,"end":14.179999,"sentiment":"positive","sentiment_score":0.6645748019218445},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":14.625,"end":20.145,"sentiment":"neutral","sentiment_score":0.06930691538297612},{"text":"Is that okay?","start":20.145,"end":21.045,"sentiment":"neutral","sentiment_score":0.06853032981355985},{"text":"Beautiful.","start":23.585,"end":24.085,"sentiment":"positive","sentiment_score":0.3871855139732361},{"text":"And I just need to confirm your full name, date of birth, and address, please.","start":24.385,"end":28.35,"sentiment":"neutral","sentiment_score":0.09833405911922455}],"sentiment":"neutral","sentiment_score":0.1134317283603278,"num_words":44,"start":13.36,"end":28.35},{"sentences":[{"text":"Beautiful.","start":36.75,"end":37.25,"sentiment":"positive","sentiment_score":0.47882992029190063},{"text":"Thank you for that.","start":38.190002,"end":39.25,"sentiment":"positive","sentiment_score":0.5984848588705063},{"text":"Sean, I'm phoning this morning to complete out in your review that we have booked in.","start":39.47,"end":43.71,"sentiment":"neutral","sentiment_score":0.22067395877093077},{"text":"Do you have time to do that now?","start":43.71,"end":45.555,"sentiment":"neutral","sentiment_score":0.0630305428057909},{"text":"No.","start":49.375,"end":49.774998,"sentiment":"neutral","sentiment_score":-0.1552356481552124}],"sentiment":"neutral","sentiment_score":0.22508537967999775,"num_words":30,"start":36.75,"end":49.774998},{"sentences":[{"text":"That's okay.","start":49.774998,"end":50.675,"sentiment":"neutral","sentiment_score":-0.10965969786047935},{"text":"That's okay.","start":51.454998,"end":52.274998,"sentiment":"neutral","sentiment_score":-0.05844162777066231},{"text":"Did you want to reschedule?","start":53.135,"end":54.595,"sentiment":"neutral","sentiment_score":-0.05963615924119949},{"text":"What would what what time later today?","start":56.335,"end":65.39,"sentiment":"neutral","sentiment_score":-0.011601594409772329},{"text":"Any sorry.","start":71.21,"end":72.27,"sentiment":"neutral","sentiment_score":-0.04343874566257}],"sentiment":"neutral","sentiment_score":-0.04458178331454595,"num_words":18,"start":49.774998,"end":72.27},{"sentences":[{"text":"After four, I could probably only do four, to be honest with you, because I've got a 05:30 scheduled.","start":73.145004,"end":78.605,"sentiment":"neutral","sentiment_score":-0.05053335065512281},{"text":"Yep.","start":80.985,"end":81.385,"sentiment":"neutral","sentiment_score":0.06700139492750168},{"text":"Okay.","start":81.385,"end":81.705,"sentiment":"neutral","sentiment_score":0.125158429145813},{"text":"Beautiful.","start":81.705,"end":82.205,"sentiment":"neutral","sentiment_score":0.242693692445755},{"text":"Well, I'll reach.","start":82.265,"end":83.60694,"sentiment":"neutral","sentiment_score":0.08121597518523534}],"sentiment":"neutral","sentiment_score":-0.011265288814902305,"num_words":25,"start":73.145004,"end":83.60694},{"sentences":[{"text":"I'll change that to four, and I will speak to you then.","start":83.60694,"end":86.42694,"sentiment":"neutral","sentiment_score":0.05916759899506966},{"text":"Thank you.","start":88.24694,"end":89.06694,"sentiment":"neutral","sentiment_score":0.22464609146118164},{"text":"No.","start":89.12694,"end":89.36694,"sentiment":"neutral","sentiment_score":0.07158152759075165},{"text":"You're absolutely fine.","start":89.36694,"end":90.406944,"sentiment":"neutral","sentiment_score":0.2765658696492513},{"text":"Thanks.","start":90.406944,"end":90.906944,"sentiment":"positive","sentiment_score":0.4284495711326599}],"sentiment":"neutral","sentiment_score":0.13100168834391393,"num_words":19,"start":83.60694,"end":90.906944},{"sentences":[{"text":"Bye.","start":92.406944,"end":92.906944,"sentiment":"neutral","sentiment_score":0.09496968984603882}],"sentiment":"neutral","sentiment_score":0.09496968984603882,"num_words":1,"start":92.406944,"end":92.906944}]}}]},{"alternatives":[{"transcript":"Hello. Sean speaking. Yeah. Not too bad. Yourself? Yeah. Yep. Sean Christopher Braxton. 01/25/1990. 638 Beechmont Road, Laurel Beechmont. I've completely forgot about it, to be honest. I'm driving at the moment. Yeah. Like, maybe either later today or tomorrow if you got time or otherwise, we can move it to next week. Probably afternoon, like, late ish afternoon after four o'clock. Oh, yeah. Yeah. Four would be fine. Okay. Thank you. Sorry. Thanks. 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Sean speaking. Yeah. Not too bad. Yourself?\n\nYeah. Yep. Sean Christopher Braxton. 01/25/1990. 638 Beechmont Road, Laurel Beechmont.\n\nI've completely forgot about it, to be honest. I'm driving at the moment. Yeah. Like, maybe either later today or tomorrow if you got time or otherwise, we can move it to next week. Probably afternoon, like, late ish afternoon after four o'clock.\n\nOh, yeah. Yeah. Four would be fine. Okay. Thank you.\n\nSorry. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.03012997470796108},{"text":"Sean speaking.","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.022020558826625347},{"text":"Yeah.","start":11.04,"end":11.28,"sentiment":"neutral","sentiment_score":0.14642179012298584},{"text":"Not too bad.","start":11.28,"end":11.92,"sentiment":"neutral","sentiment_score":0.23714899023373923},{"text":"Yourself?","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.23718300461769104}],"sentiment":"neutral","sentiment_score":0.1461528572253883,"num_words":8,"start":4.64,"end":12.42},{"sentences":[{"text":"Yeah.","start":21.955,"end":22.435,"sentiment":"neutral","sentiment_score":0.07782939821481705},{"text":"Yep.","start":22.435,"end":22.935,"sentiment":"neutral","sentiment_score":0.145226389169693},{"text":"Sean Christopher Braxton.","start":29.23,"end":30.77,"sentiment":"neutral","sentiment_score":0.012563780881464481},{"text":"01/25/1990.","start":30.91,"end":33.01,"sentiment":"neutral","sentiment_score":0.018937215209007263},{"text":"638 Beechmont Road, Laurel Beechmont.","start":33.07,"end":35.97,"sentiment":"neutral","sentiment_score":0.03391920179128647}],"sentiment":"neutral","sentiment_score":0.0408436685631221,"num_words":11,"start":21.955,"end":35.97},{"sentences":[{"text":"I've completely forgot about it, to be honest.","start":47.305,"end":49.465,"sentiment":"neutral","sentiment_score":-0.14440451748669147},{"text":"I'm driving at the moment.","start":49.465,"end":50.925,"sentiment":"neutral","sentiment_score":-0.10246695131063462},{"text":"Yeah.","start":56.49,"end":56.89,"sentiment":"neutral","sentiment_score":-0.00229601189494133},{"text":"Like, maybe either later today or tomorrow if you got time or otherwise, we can move it to next week.","start":56.89,"end":63.55,"sentiment":"neutral","sentiment_score":-0.016476665530353783},{"text":"Probably afternoon, like, late ish afternoon after four o'clock.","start":67.29,"end":72.424995,"sentiment":"neutral","sentiment_score":-0.02653704273204009}],"sentiment":"neutral","sentiment_score":-0.05205194426830425,"num_words":43,"start":47.305,"end":72.424995},{"sentences":[{"text":"Oh, yeah.","start":78.564995,"end":79.045,"sentiment":"neutral","sentiment_score":0.023585723713040352},{"text":"Yeah.","start":79.045,"end":79.365,"sentiment":"neutral","sentiment_score":0.037278078496456146},{"text":"Four would be fine.","start":79.365,"end":80.505,"sentiment":"neutral","sentiment_score":0.05322420131415129},{"text":"Okay.","start":86.78687,"end":87.186874,"sentiment":"neutral","sentiment_score":0.1222793310880661},{"text":"Thank you.","start":87.186874,"end":87.92687,"sentiment":"neutral","sentiment_score":0.23532523959875107}],"sentiment":"neutral","sentiment_score":0.08902761414647102,"num_words":10,"start":78.564995,"end":87.92687},{"sentences":[{"text":"Sorry.","start":87.98687,"end":88.48687,"sentiment":"neutral","sentiment_score":0.10196124762296677},{"text":"Thanks.","start":91.26688,"end":91.66687,"sentiment":"positive","sentiment_score":0.4018403887748718},{"text":"Bye.","start":91.66687,"end":92.16687,"sentiment":"neutral","sentiment_score":0.2114615887403488}],"sentiment":"neutral","sentiment_score":0.23842107504606247,"num_words":3,"start":87.98687,"end":92.16687}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Is this\n\nChannel 1: Hello.\n\nChannel 0: is this\n\nChannel 1: Sean\n\nChannel 0: Sean?\n\nChannel 1: speaking.\n\nChannel 0: Sean, this is Jenna phoning from Oakview Financial. How are you today?\n\nChannel 1: Yeah. Not too bad. Yourself?\n\nChannel 0: I'm good. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Beautiful. And I just need to confirm your full name, date of birth, and address, please.\n\nChannel 1: Sean Christopher Braxton. 01/25/1990. 638 Beechmont Road, Laurel Beechmont.\n\nChannel 0: Beautiful. Thank you for that. Sean, I'm phoning this morning to complete out in your review that we have booked in. Do you have time to do that now?\n\nChannel 1: I've completely forgot about it, to be honest.\n\nChannel 0: No.\n\nChannel 1: I'm\n\nChannel 0: That's\n\nChannel 1: driving at\n\nChannel 0: okay.\n\nChannel 1: the moment.\n\nChannel 0: That's okay. Did you want to reschedule? What\n\nChannel 1: Yeah.\n\nChannel 0: would\n\nChannel 1: Like,\n\nChannel 0: what\n\nChannel 1: maybe either later today or tomorrow if you got time or otherwise, we can move it to next week.\n\nChannel 0: what time later today?\n\nChannel 1: Probably afternoon, like, late ish afternoon\n\nChannel 0: Any\n\nChannel 1: after four\n\nChannel 0: sorry.\n\nChannel 1: o'clock.\n\nChannel 0: After four, I could probably only do four, to be honest with you, because I've got a 05:30 scheduled.\n\nChannel 1: Oh, yeah. Yeah. Four would be fine.\n\nChannel 0: Yep. Okay. Beautiful. Well, I'll reach. I'll change that to four, and I will speak to you then.\n\nChannel 1: Okay. Thank you. Sorry.\n\nChannel 0: Thank you. 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The representative asks if Sean has time to reschedule and they agree to schedule a call for later in the day, after 4 pm. The call ends with the representative thanking Sean and saying goodbye."},"intents":{"segments":[{"text":"this Sean Sean? speaking.","start_word":5,"end_word":8,"intents":[{"intent":"Speak to sean","confidence_score":0.012605058}]},{"text":"And I just need to confirm your full name, date of birth, and address, please. Sean Christopher Braxton.","start_word":59,"end_word":76,"intents":[{"intent":"Confirm identity","confidence_score":0.18125859}]},{"text":"Sean, I'm phoning this morning to complete out in your review that we have booked in. Do you have time to do that now?","start_word":88,"end_word":111,"intents":[{"intent":"Schedule review","confidence_score":0.054787815}]},{"text":"Did you want to reschedule? 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