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Alex speaking.\n\nChannel 0: Hello? Yes. Hi, Alex. Good day. I'm\n\nChannel 1: Hello?\n\nChannel 0: Mary from Vigilance.\n\nChannel 1: Hello. Oh, hey.\n\nChannel 0: I\n\nChannel 1: Yes.\n\nChannel 0: received\n\nChannel 1: Sorry.\n\nChannel 0: your\n\nChannel 1: I just yeah. I just sent an email. Sorry. Everything just got\n\nChannel 0: yeah.\n\nChannel 1: rescheduled\n\nChannel 0: Yeah.\n\nChannel 1: this morning.\n\nChannel 0: That's fine. Is it okay we can reschedule it on the first day of October?\n\nChannel 1: Yep. Yep. That's fine. Anytime\n\nChannel 0: Okay.\n\nChannel 1: anytime after eleven.\n\nChannel 0: After eleven. Okay. Lunchtime? Is it that's fine with you?\n\nChannel 1: Yep. Yeah. Yeah. Yeah.\n\nChannel 0: Okay. Sure. I will be updating the invitation. Thank you so much, Alex.\n\nChannel 1: Cool.\n\nChannel 0: Have\n\nChannel 1: Thank you.\n\nChannel 0: a good one. 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The customer agrees and sets a new appointment for the same time and day after lunchtime. The agent confirms the appointment and promises to update the invitation."},"intents":{"segments":[{"text":"this morning. That's fine. Is it okay we can reschedule it on the first day of October? Yep.","start_word":37,"end_word":54,"intents":[{"intent":"Reschedule appointment","confidence_score":0.6024974}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. Hello? Yes. Hi, Alex.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.11296144127845764},{"text":"Good day.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.5663175582885742},{"text":"I'm Hello? Mary from Vigilance. Hello. Oh, hey. I received Yes. Sorry. your I just yeah. I just sent an email. Sorry. Everything just yeah. got rescheduled Yeah. this morning. That's fine. Is it okay we can reschedule it on the first day of October? Yep. Yep. That's fine. Anytime Okay. anytime after eleven. 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