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HR tech support. Sorry? I'm sorry. What was your name?\n\nI think maybe hang on. Let me just search. S a g. Okay. Alright.\n\nOkay. Did you just sign up for Internet or something like that? What? What well, it depends because if it's a VDSL well, it depends what plan you're on. Let's have a look what plan you're on.\n\nYou're on the oh, yes. 140 should be alright. But if it's gonna go on any boost plans, the old VDSL, the AC routers won't support those boost. You won't get you won't get a proper outcome from it. So, look, there's also an after hours number.\n\nSo if you can't get in contact during the day, there's an after hours number there on the text that they sent you. And then, yeah, we'll sort it out one way or the other. Not a problem. Yeah. Yeah.\n\nNo problems. When you do, just let us know. Or no problem. Thank you. 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This is Sagnik here. I'm just received a missed call from you guys. I just received a missed call from this number. It's Sagnik. It's s a g n I k. N I k. Yeah. Yeah. Yeah. I just signed up for Internet. So what happened is, like, you know, I've I've got a a modem at my home. I was just checking that modem to see whether it supports the optic fiber upgrade. It did support NBN, so it should be or should be alright. Yeah. Yeah. Okay. Okay. Yeah. Cool. Cool. Because I was gonna go home and check and then get back to you guys before I finalize it. Yep. No worries. Thanks. Yep. 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This is Sagnik here. I'm just received a missed call from you guys. I just received a missed call from this number. It's Sagnik.\n\nIt's s a g n I k. N I k. Yeah. Yeah. Yeah.\n\nI just signed up for Internet. So what happened is, like, you know, I've I've got a a modem at my home. I was just checking that modem to see whether it supports the optic fiber upgrade. It did support NBN, so it should be or should be alright. Yeah.\n\nYeah. Okay. Okay. Yeah. Cool.\n\nCool. Because I was gonna go home and check and then get back to you guys before I finalize it. Yep. No worries. Thanks.\n\nYep. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.03440597653388977},{"text":"This is Sagnik here.","start":3.4399998,"end":4.74,"sentiment":"neutral","sentiment_score":0.05803350266069174},{"text":"I'm just received a missed call from you guys.","start":4.7999997,"end":7.54,"sentiment":"neutral","sentiment_score":-0.07723845831222004},{"text":"I just received a missed call from this number.","start":9.44,"end":11.62,"sentiment":"neutral","sentiment_score":-0.1196265502108468},{"text":"It's Sagnik.","start":14.405,"end":15.285,"sentiment":"neutral","sentiment_score":0.0008355287718586623}],"sentiment":"neutral","sentiment_score":-0.0601429612794891,"num_words":25,"start":2.8799999,"end":15.285},{"sentences":[{"text":"It's s a g n I k.","start":15.285,"end":17.305,"sentiment":"neutral","sentiment_score":-0.0037580419198742936},{"text":"N I k.","start":26.965,"end":28.025,"sentiment":"neutral","sentiment_score":-0.0011808933534969885},{"text":"Yeah.","start":37.489998,"end":37.73,"sentiment":"neutral","sentiment_score":0.023487385362386703},{"text":"Yeah.","start":37.73,"end":37.89,"sentiment":"neutral","sentiment_score":0.035109877586364746},{"text":"Yeah.","start":37.89,"end":38.129997,"sentiment":"neutral","sentiment_score":0.04576163738965988}],"sentiment":"neutral","sentiment_score":0.00573153283375387,"num_words":13,"start":15.285,"end":38.129997},{"sentences":[{"text":"I just signed up for Internet.","start":38.129997,"end":39.43,"sentiment":"neutral","sentiment_score":0.04683829161028067},{"text":"So what happened is, like, you know, I've I've got a a modem at my home.","start":39.57,"end":43.215,"sentiment":"neutral","sentiment_score":0.021781528717838228},{"text":"I was just checking that modem to see whether it supports the optic fiber upgrade.","start":43.215,"end":46.895,"sentiment":"neutral","sentiment_score":0.024753743037581443},{"text":"It did support NBN, so it should be or should be alright.","start":46.895,"end":49.875,"sentiment":"neutral","sentiment_score":0.019300939049571753},{"text":"Yeah.","start":52.735,"end":53.235,"sentiment":"neutral","sentiment_score":-0.005498590879142284}],"sentiment":"neutral","sentiment_score":0.02453906064853072,"num_words":50,"start":38.129997,"end":53.235},{"sentences":[{"text":"Yeah.","start":66.1,"end":66.5,"sentiment":"neutral","sentiment_score":-0.08742792904376984},{"text":"Okay.","start":66.5,"end":67.0,"sentiment":"neutral","sentiment_score":-0.14016078412532806},{"text":"Okay.","start":69.635,"end":70.135,"sentiment":"neutral","sentiment_score":-0.04925522953271866},{"text":"Yeah.","start":77.075,"end":77.575,"sentiment":"neutral","sentiment_score":-0.007131896913051605},{"text":"Cool.","start":80.74,"end":80.899994,"sentiment":"neutral","sentiment_score":0.28579074144363403}],"sentiment":"neutral","sentiment_score":0.00036298036575317384,"num_words":5,"start":66.1,"end":80.899994},{"sentences":[{"text":"Cool.","start":80.899994,"end":81.21999,"sentiment":"positive","sentiment_score":0.33978545665740967},{"text":"Because I was gonna go home and check and then get back to you guys before I finalize it.","start":81.21999,"end":85.56,"sentiment":"neutral","sentiment_score":0.2328887856320331},{"text":"Yep.","start":88.74,"end":89.06,"sentiment":"neutral","sentiment_score":0.1746479868888855},{"text":"No worries.","start":89.06,"end":89.619995,"sentiment":"neutral","sentiment_score":0.24236364662647247},{"text":"Thanks.","start":89.619995,"end":90.119995,"sentiment":"positive","sentiment_score":0.36250948905944824}],"sentiment":"neutral","sentiment_score":0.2411065480361382,"num_words":24,"start":80.899994,"end":90.119995},{"sentences":[{"text":"Yep.","start":91.53999,"end":91.85999,"sentiment":"neutral","sentiment_score":0.17270463705062866},{"text":"Bye.","start":91.85999,"end":92.35999,"sentiment":"neutral","sentiment_score":0.1200750470161438}],"sentiment":"neutral","sentiment_score":0.14638984203338623,"num_words":2,"start":91.53999,"end":92.35999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon. HR tech support.\n\nChannel 1: Hi. This is Sagnik here. I'm just received a missed call from you guys.\n\nChannel 0: Sorry?\n\nChannel 1: I just received a missed call from this number.\n\nChannel 0: I'm sorry. What was your name?\n\nChannel 1: It's Sagnik. It's s a g n I k.\n\nChannel 0: I think maybe hang on. Let me just search. S a g.\n\nChannel 1: N I k.\n\nChannel 0: Okay. Alright. Okay. Did you just sign up for Internet or something like that?\n\nChannel 1: Yeah. Yeah. Yeah. I just signed up for Internet. So what happened is, like, you know, I've I've got a a modem at my home.\n\nI was just checking that modem to see whether it supports the optic fiber upgrade. It did support\n\nChannel 0: What?\n\nChannel 1: NBN, so it should be or should be alright.\n\nChannel 0: What well, it depends because if it's a VDSL\n\nChannel 1: Yeah.\n\nChannel 0: well, it depends what plan you're on. Let's have a look what plan you're on. You're on the oh, yes. 140 should be alright. But if it's gonna go on any boost plans, the old VDSL, the AC routers won't support those boost.\n\nYou\n\nChannel 1: Yeah.\n\nChannel 0: won't get\n\nChannel 1: Okay.\n\nChannel 0: you won't get a proper outcome from it. So, look,\n\nChannel 1: Okay.\n\nChannel 0: there's also an after hours number. So if you can't get in contact during the day, there's an after hours number there on the text that they sent you.\n\nChannel 1: Yeah.\n\nChannel 0: And then, yeah, we'll sort it out one way or the other. Not a problem.\n\nChannel 1: Cool. Cool. Because I was gonna go home and check and then get back to you guys before I finalize it.\n\nChannel 0: Yeah. Yeah. No problems. When you do, just let us know.\n\nChannel 1: Yep. No worries. Thanks.\n\nChannel 0: Or no problem. Thank you. Bye.\n\nChannel 1: Yep. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.002826015930622816},{"text":"HR tech support.","start":0.88,"end":1.86,"sentiment":"neutral","sentiment_score":0.007430547537902991}],"sentiment":"neutral","sentiment_score":0.006279414636082947,"channel":0,"num_words":4,"start":0.39999998,"end":1.86},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.03440597653388977},{"text":"This is Sagnik here.","start":3.4399998,"end":4.74,"sentiment":"neutral","sentiment_score":0.05803350266069174},{"text":"I'm just received a missed call from you 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that?","start":33.7,"end":37.8,"sentiment":"neutral","sentiment_score":0.00998193770647049}],"sentiment":"neutral","sentiment_score":0.013461709288614137,"channel":0,"num_words":14,"start":29.62,"end":37.8},{"sentences":[{"text":"Yeah.","start":37.489998,"end":37.73,"sentiment":"neutral","sentiment_score":0.023487385362386703},{"text":"Yeah.","start":37.73,"end":37.89,"sentiment":"neutral","sentiment_score":0.035109877586364746},{"text":"Yeah.","start":37.89,"end":38.129997,"sentiment":"neutral","sentiment_score":0.04576163738965988},{"text":"I just signed up for Internet.","start":38.129997,"end":39.43,"sentiment":"neutral","sentiment_score":0.04683829161028067},{"text":"So what happened is, like, you know, I've I've got a a modem at my home.","start":39.57,"end":43.215,"sentiment":"neutral","sentiment_score":0.021781528717838228}],"sentiment":"neutral","sentiment_score":0.02935572437942028,"channel":1,"num_words":25,"start":37.489998,"end":43.215},{"sentences":[{"text":"I was just checking that modem to see whether it supports the optic fiber upgrade.","start":43.215,"end":46.895,"sentiment":"neutral","sentiment_score":0.024753743037581443},{"text":"It did support","start":46.895,"end":47.614998,"sentiment":"neutral","sentiment_score":0.023827819153666496}],"sentiment":"neutral","sentiment_score":0.024599422390262287,"channel":1,"num_words":18,"start":43.215,"end":47.614998},{"sentences":[{"text":"What?","start":47.385002,"end":47.885002,"sentiment":"neutral","sentiment_score":0.010813254863023758}],"sentiment":"neutral","sentiment_score":0.010813254863023758,"channel":0,"num_words":1,"start":47.385002,"end":47.885002},{"sentences":[{"text":"NBN, so it should be or should be alright.","start":47.614998,"end":49.875,"sentiment":"neutral","sentiment_score":0.017791979014873505}],"sentiment":"neutral","sentiment_score":0.017791979014873505,"channel":1,"num_words":9,"start":47.614998,"end":49.875},{"sentences":[{"text":"What well, it depends because if it's a VDSL","start":49.385002,"end":51.885002,"sentiment":"neutral","sentiment_score":-0.00334275694977906}],"sentiment":"neutral","sentiment_score":-0.00334275694977906,"channel":0,"num_words":9,"start":49.385002,"end":51.885002},{"sentences":[{"text":"Yeah.","start":52.735,"end":53.235,"sentiment":"neutral","sentiment_score":-0.005498590879142284}],"sentiment":"neutral","sentiment_score":-0.005498590879142284,"channel":1,"num_words":1,"start":52.735,"end":53.235},{"sentences":[{"text":"well, it depends what plan you're on.","start":53.305,"end":54.665,"sentiment":"neutral","sentiment_score":-0.010787637505148138},{"text":"Let's have a look what plan you're on.","start":54.665,"end":56.05,"sentiment":"neutral","sentiment_score":-0.0019403340993449092},{"text":"You're on the oh, yes.","start":56.05,"end":57.81,"sentiment":"neutral","sentiment_score":0.000042334618046879766},{"text":"140 should be 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The customer explains that they just signed up for internet and their modem is working, but the agent informs them that they will need to check the plan and call back if they can't reach them in the future. The agent also provides information about after-hours contact and the option to call back if needed."},"intents":{"segments":[{"text":"I just signed up for Internet. So what happened is, like, you know, I've I've got a a modem at my home. I was just checking that modem to see whether it supports the optic fiber upgrade. It did support What?","start_word":75,"end_word":115,"intents":[{"intent":"Check modem support","confidence_score":0.36093396},{"intent":"Determine support and status","confidence_score":0.000036585716}]},{"text":"Because I was gonna go home and check and then get back to you guys before I finalize it. Yeah.","start_word":241,"end_word":260,"intents":[{"intent":"Finalize plan","confidence_score":0.41371724}]}]},"sentiments":{"segments":[{"text":"Afternoon. HR tech support. Hi. This is Sagnik here. I'm just received a missed call from you guys. Sorry? I just received a missed call from this number. I'm sorry. What was your name? It's Sagnik. It's s a g n I k. I think maybe hang on. Let me just search. S a g. N I k. Okay. Alright. Okay. Did you just sign up for Internet or something like that? Yeah. Yeah. Yeah. I just signed up for Internet. So what happened is, like, you know, I've I've got a a modem at my home. I was just checking that modem to see whether it supports the optic fiber upgrade. It did support What? NBN, so it should be or should be alright. What well, it depends because if it's a VDSL Yeah. well, it depends what plan you're on. Let's have a look what plan you're on. You're on the oh, yes. 140 should be alright. But if it's gonna go on any boost plans, the old VDSL, the AC routers won't support those boost. You Yeah. won't get Okay. you won't get a proper outcome from it. So, look, Okay. there's also an after hours number. So if you can't get in contact during the day, there's an after hours number there on the text that they sent you. Yeah. And then, yeah, we'll sort it out one way or the other. Not a problem. Cool.","start_word":0,"end_word":239,"sentiment":"neutral","sentiment_score":-0.02348268590867519},{"text":"Cool.","start_word":240,"end_word":240,"sentiment":"positive","sentiment_score":0.33978545665740967},{"text":"Because I was gonna go home and check and then get back to you guys before I finalize it. Yeah. Yeah. No problems. When you do, just let us know. Yep. No worries.","start_word":241,"end_word":273,"sentiment":"neutral","sentiment_score":0.2163885533809662},{"text":"Thanks. Or no problem. Thank you.","start_word":274,"end_word":279,"sentiment":"positive","sentiment_score":0.3823738694190979},{"text":"Bye. Yep. Bye.","start_word":280,"end_word":282,"sentiment":"neutral","sentiment_score":0.20607934892177585}],"average":{"sentiment":"neutral","sentiment_score":0.01524086476458504}}}}