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Nice to have you on the line. And kindly verify your date of birth. Thank you. And for our records, you mentioned last month you sent an email. Which email you you sent? Your request. Oh, okay. I got it. But, anyway, for future reference, our cancellation process should be done over the phone, like what you are doing right now, to process it accordingly in a timely manner. And if I may ask, you you mentioned you are requesting to have your services canceled, if I heard you right, June '30. Okay. Oh, I'm sorry. I'm so sad about it. So is there any reason why you've switched to other ISP? Because we don't wanna wanna lose you. Okay. I understand that. So, yeah, if it's already late for us to go ahead and save you, we will respect your decision. And you mentioned you've already signed up to other ISP, and they will commence your services by first of next month. Okay. I got it. So one moment here. I'm just going over to your account. And you've already spoke to our tech department. Right? Okay. Thank you so much for that confirmation. So, here's the process. Do you have any specific time, on the thirtieth for your service to be canceled? Midnight. Okay. So, basically, our tech rep department is open during 9AM to 6PM, so the latest we can process. Okay. Thank you. So on that day, you will receive an email confirmation that your services has been officially canceled. Okay? And then if you need any services in the future, just let us know, and we are ready to welcome you back and provide you sort of promos and bills. And anything else that I may help you today? You're most welcome. I appreciate your call, and please have a good one, and be safe always. Alright. Thank you. 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Thank you so much for calling your toll accounts. How may I help you today? Okay. I got it.\n\nThank you so much for giving us a call. And just to confirm, I'm speaking to Benuyo Hamera? Yeah. Nice to have you on the line. And kindly verify your date of birth.\n\nThank you. And for our records, you mentioned last month you sent an email. Which email you you sent? Your request. Oh, okay.\n\nI got it. But, anyway, for future reference, our cancellation process should be done over the phone, like what you are doing right now, to process it accordingly in a timely manner. And if I may ask, you you mentioned you are requesting to have your services canceled, if I heard you right, June '30. Okay. Oh, I'm sorry.\n\nI'm so sad about it. So is there any reason why you've switched to other ISP? Because we don't wanna wanna lose you. Okay. I understand that.\n\nSo, yeah, if it's already late for us to go ahead and save you, we will respect your decision. And you mentioned you've already signed up to other ISP, and they will commence your services by first of next month. Okay. I got it. So one moment here.\n\nI'm just going over to your account. And you've already spoke to our tech department. Right? Okay. Thank you so much for that confirmation.\n\nSo, here's the process. Do you have any specific time, on the thirtieth for your service to be canceled? Midnight. Okay. So, basically, our tech rep department is open during 9AM to 6PM, so the latest we can process.\n\nOkay. Thank you. So on that day, you will receive an email confirmation that your services has been officially canceled. Okay? And then if you need any services in the future, just let us know, and we are ready to welcome you back and provide you sort of promos and bills.\n\nAnd anything else that I may help you today? You're most welcome. I appreciate your call, and please have a good one, and be safe always. Alright. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.24,"sentiment":"positive","sentiment_score":0.33955204486846924},{"text":"Thank you so much for calling your toll accounts.","start":0.24,"end":2.32,"sentiment":"positive","sentiment_score":0.6301648947927687},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"positive","sentiment_score":0.5476028025150299},{"text":"Okay.","start":38.940002,"end":39.440002,"sentiment":"neutral","sentiment_score":0.04606170207262039},{"text":"I got it.","start":39.5,"end":40.06,"sentiment":"neutral","sentiment_score":0.10218475510676701}],"sentiment":"positive","sentiment_score":0.4824634440243244,"num_words":20,"start":0.16,"end":40.06},{"sentences":[{"text":"Thank you so much for giving us a call.","start":40.06,"end":42.72,"sentiment":"positive","sentiment_score":0.5322076380252838},{"text":"And just to confirm, I'm speaking to Benuyo 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options.","start":145.31999,"end":147.09999,"sentiment":"neutral","sentiment_score":-0.22286443838051387},{"text":"Yep.","start":163.145,"end":163.645,"sentiment":"neutral","sentiment_score":0.060932137072086334},{"text":"Yep.","start":168.45,"end":168.95,"sentiment":"neutral","sentiment_score":0.044639017432928085},{"text":"Yes.","start":184.47499,"end":184.795,"sentiment":"neutral","sentiment_score":0.0266890786588192}],"sentiment":"neutral","sentiment_score":-0.30624180054292083,"num_words":32,"start":135.56,"end":184.795},{"sentences":[{"text":"I spoke to them just moments earlier.","start":184.795,"end":187.775,"sentiment":"neutral","sentiment_score":0.010539832524955273},{"text":"Midnight's fine.","start":201.86,"end":203.0,"sentiment":"neutral","sentiment_score":0.03748927544802427},{"text":"Okay.","start":214.83499,"end":215.235,"sentiment":"neutral","sentiment_score":0.054762616753578186},{"text":"Just do just do 6PM then.","start":215.235,"end":217.655,"sentiment":"neutral","sentiment_score":0.052797808622320495},{"text":"Yep.","start":225.99,"end":226.49,"sentiment":"neutral","sentiment_score":0.22414766252040863}],"sentiment":"neutral","sentiment_score":0.043791441739920306,"num_words":17,"start":184.795,"end":226.49},{"sentences":[{"text":"Yep.","start":231.27,"end":231.77,"sentiment":"neutral","sentiment_score":0.1557508409023285},{"text":"No.","start":244.855,"end":245.175,"sentiment":"neutral","sentiment_score":0.050535351037979126},{"text":"That's all.","start":245.175,"end":245.735,"sentiment":"neutral","sentiment_score":0.10423466190695763},{"text":"Thank you.","start":245.735,"end":246.47499,"sentiment":"positive","sentiment_score":0.4115245193243027},{"text":"Alright.","start":253.09,"end":253.56999,"sentiment":"positive","sentiment_score":0.6344485282897949}],"sentiment":"neutral","sentiment_score":0.26746472609894617,"num_words":7,"start":231.27,"end":253.56999},{"sentences":[{"text":"Thank you so much.","start":253.56999,"end":254.62999,"sentiment":"positive","sentiment_score":0.8277850598096848},{"text":"Bye.","start":255.56999,"end":256.07,"sentiment":"positive","sentiment_score":0.36936911940574646}],"sentiment":"positive","sentiment_score":0.7361018717288971,"num_words":5,"start":253.56999,"end":256.07}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. I'm just ringing up to cancel my close my account and cancel my service as of June 30. I've sent you I sent a request through the contact us page on your website on May May twenty first, I believe, and then I didn't hear anything. I sent an email, and I never heard anything. And then I recently done another contact us email to cancel two weeks ago.\n\nNo. Sorry. A week ago and still didn't hear anything. So I lost the ticket on your app, and they told me to ring you guys.\n\nChannel 0: Okay. I got it. Thank you so much for giving us a call. And just to confirm, I'm speaking to Benuyo Hamera?\n\nChannel 1: Feno Feno Hamira. Yep.\n\nChannel 0: Yeah. Nice to have you on the line. And kindly verify your date of birth.\n\nChannel 1: 12/02/1987.\n\nChannel 0: Thank you. And for our records, you mentioned last month you sent an email. Which\n\nChannel 1: Because\n\nChannel 0: email\n\nChannel 1: I\n\nChannel 0: you you sent?\n\nChannel 1: I'm no.\n\nChannel 0: Your\n\nChannel 1: I went\n\nChannel 0: request.\n\nChannel 1: through your website through the contact us page.\n\nChannel 0: Oh, okay. I got it. But, anyway, for future reference, our cancellation process should be done over the phone, like what you are doing right now, to process it accordingly in a timely manner. And if I may ask, you you mentioned you are requesting to have your services canceled, if I heard you right, June\n\nChannel 1: Yes.\n\nChannel 0: '30.\n\nChannel 1: Yes. Because I've\n\nChannel 0: Okay.\n\nChannel 1: got a new ISP starting on the July 1.\n\nChannel 0: Oh, I'm sorry. I'm so sad about it. So is there any reason why you've switched to other ISP? Because we don't wanna wanna lose you.\n\nChannel 1: There is a lot of reasons, mostly because of the upgrades that happened earlier have completely messed up my work's VPN, and I can no longer feasibly work properly using your Internet. Now the I've discussed this with the other ISP, and they said this should not be a problem with them. So and there was a lot of rhythm role. And, honestly, also, the late fee email I got late May kind of was like, well, I'm out of my contract now. I might as well explore other options.\n\nChannel 0: Okay. I understand that. So, yeah, if it's already late for us to go ahead and save you, we will respect your decision. And you mentioned you've already signed up to other\n\nChannel 1: Yep.\n\nChannel 0: ISP, and they will commence your services by first of next month.\n\nChannel 1: Yep.\n\nChannel 0: Okay. I got it. So one moment here. I'm just going over to your account. And you've already spoke to our tech department.\n\nRight?\n\nChannel 1: Yes. I spoke to them just moments earlier.\n\nChannel 0: Okay. Thank you so much for that confirmation. So, here's the process. Do you have any specific time, on the thirtieth for your service to be canceled?\n\nChannel 1: Midnight's fine.\n\nChannel 0: Midnight. Okay. So, basically, our tech rep department is open during 9AM to 6PM, so the latest\n\nChannel 1: Okay.\n\nChannel 0: we can\n\nChannel 1: Just\n\nChannel 0: process.\n\nChannel 1: do just do 6PM then.\n\nChannel 0: Okay. Thank you. So on that day, you will receive an email confirmation that your\n\nChannel 1: Yep.\n\nChannel 0: services has been officially canceled. Okay? And\n\nChannel 1: Yep.\n\nChannel 0: then if you need any services in the future, just let us know, and we are ready to welcome you back and provide you sort of promos and bills. And anything else that I may help you today?\n\nChannel 1: No. That's all. Thank you.\n\nChannel 0: You're most welcome. I appreciate your call, and please have a good one, and be safe always.\n\nChannel 1: Alright. Thank you so much.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.24,"sentiment":"positive","sentiment_score":0.33955204486846924},{"text":"Thank you so much for calling your toll accounts.","start":0.24,"end":2.32,"sentiment":"positive","sentiment_score":0.6301648947927687},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"positive","sentiment_score":0.5476028025150299}],"sentiment":"positive","sentiment_score":0.5810408070683479,"channel":0,"num_words":16,"start":0.16,"end":3.62},{"sentences":[{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.04567616432905197},{"text":"I'm just ringing up to cancel my close my account and cancel my service as of June 30.","start":5.2,"end":11.519999,"sentiment":"neutral","sentiment_score":-0.16952659065524736},{"text":"I've sent you I sent a request through the contact us page on your website on May May twenty first, I believe, and then I didn't hear anything.","start":11.5199995,"end":23.035,"sentiment":"neutral","sentiment_score":-0.15952490137091704},{"text":"I sent an email, and I never heard anything.","start":23.035,"end":25.355,"sentiment":"neutral","sentiment_score":-0.3223010367817349},{"text":"And then I recently done another contact us email to cancel two weeks ago.","start":25.355,"end":30.869999,"sentiment":"neutral","sentiment_score":-0.19951723303113664}],"sentiment":"neutral","sentiment_score":-0.18939718039972442,"channel":1,"num_words":70,"start":4.24,"end":30.869999},{"sentences":[{"text":"No.","start":31.009998,"end":31.25,"sentiment":"neutral","sentiment_score":-0.32149380445480347},{"text":"Sorry.","start":31.25,"end":31.489998,"sentiment":"negative","sentiment_score":-0.34448057413101196},{"text":"A week ago and still didn't hear anything.","start":31.489998,"end":33.73,"sentiment":"negative","sentiment_score":-0.3642136827111244},{"text":"So I lost the ticket on your app, and they told me to ring you guys.","start":33.73,"end":38.23,"sentiment":"negative","sentiment_score":-0.4309970047324896}],"sentiment":"negative","sentiment_score":-0.4029090736921017,"channel":1,"num_words":26,"start":31.009998,"end":38.23},{"sentences":[{"text":"Okay.","start":38.940002,"end":39.440002,"sentiment":"neutral","sentiment_score":0.04606170207262039},{"text":"I got it.","start":39.5,"end":40.06,"sentiment":"neutral","sentiment_score":0.10218475510676701},{"text":"Thank you so much for giving us a call.","start":40.06,"end":42.72,"sentiment":"positive","sentiment_score":0.5322076380252838},{"text":"And just to confirm, I'm speaking to Benuyo Hamera?","start":43.325,"end":47.905003,"sentiment":"neutral","sentiment_score":0.1666877716779709}],"sentiment":"neutral","sentiment_score":0.3019397570328279,"channel":0,"num_words":22,"start":38.940002,"end":47.905003},{"sentences":[{"text":"Feno Feno Hamira.","start":48.305,"end":49.364998,"sentiment":"neutral","sentiment_score":0.06888192643721898},{"text":"Yep.","start":49.425,"end":49.925,"sentiment":"neutral","sentiment_score":0.10481320321559906}],"sentiment":"neutral","sentiment_score":0.077864745631814,"channel":1,"num_words":4,"start":48.305,"end":49.925},{"sentences":[{"text":"Yeah.","start":50.045002,"end":50.365,"sentiment":"neutral","sentiment_score":0.20835140347480777},{"text":"Nice to have you on the line.","start":50.365,"end":51.985,"sentiment":"positive","sentiment_score":0.5353895596095494},{"text":"And kindly verify your date of 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that confirmation.","start":189.175,"end":191.27501,"sentiment":"positive","sentiment_score":0.37392363803727285},{"text":"So, here's the process.","start":192.03,"end":193.70999,"sentiment":"neutral","sentiment_score":0.13198332488536835},{"text":"Do you have any specific time, on the thirtieth for your service to be canceled?","start":193.70999,"end":200.77,"sentiment":"neutral","sentiment_score":0.04107086633642514}],"sentiment":"neutral","sentiment_score":0.14246850750512546,"channel":0,"num_words":27,"start":188.535,"end":200.77},{"sentences":[{"text":"Midnight's fine.","start":201.86,"end":203.0,"sentiment":"neutral","sentiment_score":0.03748927544802427}],"sentiment":"neutral","sentiment_score":0.03748927544802427,"channel":1,"num_words":2,"start":201.86,"end":203.0},{"sentences":[{"text":"Midnight.","start":203.87,"end":204.37,"sentiment":"neutral","sentiment_score":0.036841027438640594},{"text":"Okay.","start":204.59,"end":205.09,"sentiment":"neutral","sentiment_score":0.06137268245220184},{"text":"So, basically, our tech rep department is open during 9AM to 6PM, so the 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then.","start":215.555,"end":217.655,"sentiment":"neutral","sentiment_score":0.05217062383890152}],"sentiment":"neutral","sentiment_score":0.05217062383890152,"channel":1,"num_words":5,"start":215.555,"end":217.655},{"sentences":[{"text":"Okay.","start":218.58499,"end":219.08499,"sentiment":"neutral","sentiment_score":0.17462000250816345},{"text":"Thank you.","start":219.14499,"end":219.84,"sentiment":"positive","sentiment_score":0.3481730669736862},{"text":"So on that day, you will receive an email confirmation that your","start":221.44,"end":226.42,"sentiment":"neutral","sentiment_score":0.26398830736676854}],"sentiment":"neutral","sentiment_score":0.26925505499045055,"channel":0,"num_words":15,"start":218.58499,"end":226.42},{"sentences":[{"text":"Yep.","start":225.99,"end":226.49,"sentiment":"neutral","sentiment_score":0.22414766252040863}],"sentiment":"neutral","sentiment_score":0.22414766252040863,"channel":1,"num_words":1,"start":225.99,"end":226.49},{"sentences":[{"text":"services has been officially canceled.","start":226.95999,"end":229.86,"sentiment":"neutral","sentiment_score":0.28449243903160093},{"text":"Okay?","start":230.16,"end":230.66,"sentiment":"neutral","sentiment_score":0.19574245810508728},{"text":"And","start":231.2,"end":231.44,"sentiment":"neutral","sentiment_score":0.20158061385154724}],"sentiment":"neutral","sentiment_score":0.2599693238735199,"channel":0,"num_words":7,"start":226.95999,"end":231.44},{"sentences":[{"text":"Yep.","start":231.27,"end":231.77,"sentiment":"neutral","sentiment_score":0.1557508409023285}],"sentiment":"neutral","sentiment_score":0.1557508409023285,"channel":1,"num_words":1,"start":231.27,"end":231.77},{"sentences":[{"text":"then if you need any services in the future, just let us know, and we are ready to welcome you back and provide you sort of promos and bills.","start":231.44,"end":241.545,"sentiment":"neutral","sentiment_score":0.3091019869878374},{"text":"And anything else that I may help you today?","start":241.765,"end":244.425,"sentiment":"neutral","sentiment_score":0.18154106868637931}],"sentiment":"neutral","sentiment_score":0.2788901905480184,"channel":0,"num_words":38,"start":231.44,"end":244.425},{"sentences":[{"text":"No.","start":244.855,"end":245.175,"sentiment":"neutral","sentiment_score":0.050535351037979126},{"text":"That's all.","start":245.175,"end":245.735,"sentiment":"neutral","sentiment_score":0.10423466190695763},{"text":"Thank you.","start":245.735,"end":246.47499,"sentiment":"positive","sentiment_score":0.4115245193243027}],"sentiment":"neutral","sentiment_score":0.21641074270009994,"channel":1,"num_words":5,"start":244.855,"end":246.47499},{"sentences":[{"text":"You're most welcome.","start":247.06,"end":248.2,"sentiment":"positive","sentiment_score":0.43478740255037945},{"text":"I appreciate your call, and please have a good one, and be safe always.","start":248.26,"end":252.52,"sentiment":"positive","sentiment_score":0.806441285780498}],"sentiment":"positive","sentiment_score":0.7408553063869476,"channel":0,"num_words":17,"start":247.06,"end":252.52},{"sentences":[{"text":"Alright.","start":253.09,"end":253.56999,"sentiment":"positive","sentiment_score":0.6344485282897949},{"text":"Thank you so much.","start":253.56999,"end":254.62999,"sentiment":"positive","sentiment_score":0.8277850598096848}],"sentiment":"positive","sentiment_score":0.7891177535057068,"channel":1,"num_words":5,"start":253.09,"end":254.62999},{"sentences":[{"text":"Alright.","start":254.34,"end":254.84,"sentiment":"positive","sentiment_score":0.4954846799373626},{"text":"Thank you.","start":255.06,"end":255.7,"sentiment":"positive","sentiment_score":0.7159158885478973}],"sentiment":"positive","sentiment_score":0.6424388190110525,"channel":0,"num_words":3,"start":254.34,"end":255.7},{"sentences":[{"text":"Bye.","start":255.56999,"end":256.07,"sentiment":"positive","sentiment_score":0.36936911940574646}],"sentiment":"positive","sentiment_score":0.36936911940574646,"channel":1,"num_words":1,"start":255.56999,"end":256.07},{"sentences":[{"text":"Bye bye.","start":255.7,"end":256.44,"sentiment":"neutral","sentiment_score":0.042658682912588126}],"sentiment":"neutral","sentiment_score":0.042658682912588126,"channel":0,"num_words":2,"start":255.7,"end":256.44}]},"summary":{"result":"success","short":"The customer calls to cancel their service due to issues with their VPN. The agent confirms the cancellation and explains the cancellation process, including sending an email and waiting for a response from the customer's account representative. The agent also confirms the customer's new internet service provider and provides information on when the service will be canceled."},"intents":{"segments":[{"text":"Hi. I'm just ringing up to cancel my close my account and cancel my service as of June 30.","start_word":16,"end_word":34,"intents":[{"intent":"Cancel account","confidence_score":0.6504986}]},{"text":"Nice to have you on the line. And kindly verify your date of birth. 12/02/1987.","start_word":139,"end_word":153,"intents":[{"intent":"Verify date of birth","confidence_score":0.11822604}]},{"text":"But, anyway, for future reference, our cancellation process should be done over the phone, like what you are doing right now, to process it accordingly in a timely manner.","start_word":194,"end_word":222,"intents":[{"intent":"Process cancellation","confidence_score":0.51899207}]},{"text":"So is there any reason why you've switched to other ISP? Because we don't wanna wanna lose you.","start_word":268,"end_word":285,"intents":[{"intent":"Clarify reasons for switch","confidence_score":0.0009923306}]},{"text":"Do you have any specific time, on the thirtieth for your service to be canceled?","start_word":466,"end_word":480,"intents":[{"intent":"Confirm cancellation","confidence_score":0.13487406}]},{"text":"then if you need any services in the future, just let us know, and we are ready to welcome you back and provide you sort of promos and bills. And anything else that I may help you today?","start_word":534,"end_word":571,"intents":[{"intent":"Provide promos","confidence_score":0.091166236}]},{"text":"That's all. Thank you.","start_word":573,"end_word":576,"intents":[{"intent":"End conversation","confidence_score":0.02919781}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your toll accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5698803067207336},{"text":"Hi. I'm just ringing up to cancel my close my account and cancel my service as of June 30. I've sent you I sent a request through the contact us page on your website on May May twenty first, I believe, and then I didn't hear anything. I sent an email, and I never heard anything. And then I recently done another contact us email to cancel two weeks ago. No.","start_word":16,"end_word":86,"sentiment":"neutral","sentiment_score":-0.19395768642425537},{"text":"Sorry. A week ago and still didn't hear anything. So I lost the ticket on your app, and they told me to ring you guys.","start_word":87,"end_word":111,"sentiment":"negative","sentiment_score":-0.4028657078742981},{"text":"Okay. I got it.","start_word":112,"end_word":115,"sentiment":"neutral","sentiment_score":0.08514028787612915},{"text":"Thank you so much for giving us a call.","start_word":116,"end_word":124,"sentiment":"positive","sentiment_score":0.5384414792060852},{"text":"And just to confirm, I'm speaking to Benuyo Hamera? Feno Feno Hamira. Yep. Yeah.","start_word":125,"end_word":138,"sentiment":"neutral","sentiment_score":0.1346205770969391},{"text":"Nice to have you on the line.","start_word":139,"end_word":145,"sentiment":"positive","sentiment_score":0.5404882431030273},{"text":"And kindly verify your date of birth. 12/02/1987. Thank you. And for our records, you mentioned last month you sent an email. Which Because email I you you sent? I'm no. Your I went request. through your website through the contact us page. Oh, okay. I got it. But, anyway, for future reference, our cancellation process should be done over the phone, like what you are doing right now, to process it accordingly in a timely manner. And if I may ask, you you mentioned you are requesting to have your services canceled, if I heard you right, June Yes. '30. Yes. Because I've Okay. got a new ISP starting on the July 1. Oh, I'm sorry.","start_word":146,"end_word":262,"sentiment":"neutral","sentiment_score":0.01397506333887577},{"text":"I'm so sad about it.","start_word":263,"end_word":267,"sentiment":"negative","sentiment_score":-0.47826021909713745},{"text":"So is there any reason why you've switched to other ISP? Because we don't wanna wanna lose you.","start_word":268,"end_word":285,"sentiment":"neutral","sentiment_score":-0.2535547614097595},{"text":"There is a lot of reasons, mostly because of the upgrades that happened earlier have completely messed up my work's VPN, and I can no longer feasibly work properly using your Internet.","start_word":286,"end_word":317,"sentiment":"negative","sentiment_score":-0.4906441569328308},{"text":"Now the I've discussed this with the other ISP, and they said this should not be a problem with them. So and there was a lot of rhythm role.","start_word":318,"end_word":346,"sentiment":"neutral","sentiment_score":-0.1047150418162346},{"text":"And, honestly, also, the late fee email I got late May kind of was like, well, I'm out of my contract now.","start_word":347,"end_word":368,"sentiment":"negative","sentiment_score":-0.3647797405719757},{"text":"I might as well explore other options. Okay. I understand that. So, yeah, if it's already late for us to go ahead and save you, we will respect your decision. And you mentioned you've already signed up to other Yep. ISP, and they will commence your services by first of next month. Yep. Okay. I got it. So one moment here. I'm just going over to your account. And you've already spoke to our tech department. Right? Yes. I spoke to them just moments earlier. Okay.","start_word":369,"end_word":454,"sentiment":"neutral","sentiment_score":0.02966563031077385},{"text":"Thank you so much for that confirmation.","start_word":455,"end_word":461,"sentiment":"positive","sentiment_score":0.3859687745571137},{"text":"So, here's the process. Do you have any specific time, on the thirtieth for your service to be canceled? Midnight's fine. Midnight. Okay. So, basically, our tech rep department is open during 9AM to 6PM, so the latest Okay. we can Just process. do just do 6PM then. Okay.","start_word":462,"end_word":510,"sentiment":"neutral","sentiment_score":0.06303798407316208},{"text":"Thank you.","start_word":511,"end_word":512,"sentiment":"positive","sentiment_score":0.3366212844848633},{"text":"So on that day, you will receive an email confirmation that your Yep. services has been officially canceled. Okay? And Yep. then if you need any services in the future, just let us know, and we are ready to welcome you back and provide you sort of promos and bills. And anything else that I may help you today? No. That's all.","start_word":513,"end_word":574,"sentiment":"neutral","sentiment_score":0.24819426238536835},{"text":"Thank you. You're most welcome. I appreciate your call, and please have a good one, and be safe always. Alright. Thank you so much. Alright. Thank you. Bye.","start_word":575,"end_word":602,"sentiment":"positive","sentiment_score":0.6716197218213763},{"text":"Bye bye.","start_word":603,"end_word":604,"sentiment":"neutral","sentiment_score":0.1976747065782547}],"average":{"sentiment":"neutral","sentiment_score":0.015997311067299024}}}}