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This is Metro Messamax. How can I help you? No. Sorry.\n\nI can pass a message along for you. Okay. I can definitely leave a message and get back to you. Can I so where do you say you're calling from again? I'm not too sure.\n\nSorry. I can definitely forward a message with your number. Is this number okay? Okay. I'll definitely forward you a message about an order report.\n\nI should get back to you once you can. No worries. Have a good day. 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This is Metro Messamax. How can I help you?\n\nChannel 0: Good afternoon. This is Ross with Techcom Systems. Am I speaking with Cody?\n\nChannel 1: No. Sorry. I can pass a message along for you.\n\nChannel 0: Actually, it was regarding her audit report, and I was just checking in when she's available to just discuss those next steps.\n\nChannel 1: Okay. I can definitely leave a message and get back to you. Can I so where do you say you're calling from again?\n\nChannel 0: I'm calling from TechOn Systems. I have even emailed her yesterday, but I didn't get any reply, like, when she's available for a meeting.\n\nChannel 1: I'm not too sure. Sorry. I can definitely forward a message with your number. Is this number okay?\n\nChannel 0: Yep.\n\nChannel 1: Okay. I'll definitely forward you a message about an order report. I should get back to you once you can.\n\nChannel 0: Thank you.\n\nChannel 1: No worries. Have a good day.\n\nChannel 0: Too. 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day.","start":54.495,"end":55.394997,"sentiment":"positive","sentiment_score":0.5111221298575401}],"sentiment":"positive","sentiment_score":0.46147701144218445,"channel":1,"num_words":6,"start":53.934998,"end":55.394997},{"sentences":[{"text":"Too.","start":55.950935,"end":56.27094,"sentiment":"neutral","sentiment_score":0.22884947061538696},{"text":"Bye.","start":56.27094,"end":56.77094,"sentiment":"neutral","sentiment_score":0.17383038997650146}],"sentiment":"neutral","sentiment_score":0.2013399302959442,"channel":0,"num_words":2,"start":55.950935,"end":56.77094},{"sentences":[{"text":"Bye.","start":56.815,"end":57.315,"sentiment":"neutral","sentiment_score":0.08929720520973206}],"sentiment":"neutral","sentiment_score":0.08929720520973206,"channel":1,"num_words":1,"start":56.815,"end":57.315}]},"summary":{"result":"success","short":"A representative from Techcom Systems called Cody regarding her audit report and was unable to get a reply from her. The representative offers to leave a message and get back to Cody, and will forward her a message about an order report. Cody gives her number and the representative agrees to send her a message."},"intents":{"segments":[{"text":"This is Ross with Techcom Systems. Am I speaking with Cody? No. Sorry.","start_word":12,"end_word":24,"intents":[{"intent":"Find another person","confidence_score":0.0000066170805}]},{"text":"I can pass a message along for you. Actually, it was regarding her audit report, and I was just checking in when she's available to just discuss those next steps. Okay.","start_word":25,"end_word":55,"intents":[{"intent":"Pass a message","confidence_score":0.14093342}]},{"text":"I can definitely forward a message with your number. Is this number okay? Yep.","start_word":107,"end_word":120,"intents":[{"intent":"Forward a message","confidence_score":0.5653378},{"intent":"Forward a message with a number","confidence_score":0.0007169551},{"intent":"Forward a message","confidence_score":0.5523823}]}]},"sentiments":{"segments":[{"text":"Hi. This is Metro Messamax. How can I help you? Good afternoon. This is Ross with Techcom Systems. Am I speaking with Cody? No. Sorry. I can pass a message along for you. Actually, it was regarding her audit report, and I was just checking in when she's available to just discuss those next steps. Okay.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.053353723138570786},{"text":"I can definitely leave a message and get back to you.","start_word":56,"end_word":66,"sentiment":"positive","sentiment_score":0.34535571932792664},{"text":"Can I so where do you say you're calling from again? I'm calling from TechOn Systems. I have even emailed her yesterday, but I didn't get any reply, like, when she's available for a meeting. I'm not too sure. Sorry. I can definitely forward a message with your number. Is this number okay? Yep. Okay.","start_word":67,"end_word":121,"sentiment":"neutral","sentiment_score":-0.07333521544933319},{"text":"I'll definitely forward you a message about an order report. I should get back to you once you can. Thank you. No worries. Have a good day.","start_word":122,"end_word":148,"sentiment":"positive","sentiment_score":0.4128723442554474},{"text":"Too. Bye. Bye.","start_word":149,"end_word":151,"sentiment":"neutral","sentiment_score":0.16710928082466123}],"average":{"sentiment":"neutral","sentiment_score":0.08564344309442054}}}}