{"metadata":{"transaction_key":"deprecated","request_id":"019fefb2-6c20-7843-86e3-b4c707cce55b","sha256":"63fed74a00be7d9414bee0e828fccbed901a669a1f3f03a88c06d8f05f7cbf6a","created":"2026-08-11T07:21:17.740Z","duration":366.40793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1482,"output_tokens":83},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1683,"output_tokens":1687},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1683,"output_tokens":165}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Janine. Larissa from ArcView. How are you going? Good. As always, I'd need to let you know our calls are recorded for quality and coaching. And if I could get you to confirm security even though I know I'm talking to you, just cool. That was easy. I spoke with one pass. Caden couldn't get through. I just jumped on, and I was lucky enough to kinda squeeze in the gap, I guess. I so I spoke with not your claims assessor. I spoke with probably one of the most useful claims assessors I've ever spoken to in my life, which was very nice. Yes. I sure did. She's like, not my client. I was like, no. I don't even care. You're gonna hear hear from me a lot. So she because I I was like, look. I've I've like, this this is this is my this is my case. This is everything. Where am I actually standing? I've emailed Victoria multiple times asking for, like, what timeline we're actually looking at for this claim, what what are the requirements? That way, we can set the expectations. That way, my client can actually live her life and not be beholden to. And she was like, look. Give me a minute. We had a look at the last claim documents together that doctor blah blah blah filled out. Yeah. I wasn't gonna try and pronounce it. Yeah. Absolutely. And she was like, can you see here how he's been really, really vague? And I was like, yeah. I can. And she's like, what I need from the doctor is just confirmation on one of either a confirmation on when we're going to be assessed from a medical standpoint, when we're going to be assessed from a return to work standpoint, or or when we're gonna be assessed from a, like, a a medication standpoint. He's like and Jess said, because, obviously, with cancer, you would there's there's an expectation that, yeah, you you have x number of radiation treatments, x number of chemo, x number of of immunotherapies, and then, generally, you would go for rescan or something like that. No. Not at all. Yes. So so she went until we have, like, a solid confirmation, we we have nothing to go off. Everything we're going off is medically related. And I was like, yep. I absolutely see what you mean. I'm like, Janine said it's twelve months. She's like, yep. Absolutely. She's like, and I would love to I need the doctor to write that. And I was like, absolutely, you do. So I have the form. I'm gonna keep a copy of the form anyway, and if we ever have the requirement of going through again, we can do that. But if we have the doctor that fills out the form that says, we're on this treatment plan for twelve months, our next review date for this treatment is scheduled at month's year. It doesn't have to be the specific date, which is month's year. That means we won't have the medical requirement for that period of time. Yep. Yep. And will be reviewed at no. And when I read it when I read it, I was like, yep. I I I see. I see. So I'm going to send I'm gonna send you the form. Oh, this time. Yeah. It is true. No. It's called claim payment record something or other. Yeah. Yeah. But it's the it's the doctor's treatment form. Yeah. And that'll just do that. And then I've left notes for Victoria to question why the July payment was not even made because the requirement wasn't till the July 31 for the payment to go through, like, the doctor's treatment statement to go through. So why wouldn't you have at least made the July payment? And then we're still seven days away from the next payment being made anyway. Cool bananas. And, yeah, just be specific with Tracy to ensure that that portion is not, I guess, vague is the the the point. Is it it just needs to be more specific about what the actual treatment plan and when he is intending to next review it. And if it's six months, it's six months. If it you know, even though the treatment plan is for twelve months, if he's intending on reviewing your treatment plan in six months, write that. And that's fine. It just means that when you have your review with him, you would take this form and we would refill it out. And and he would say, I've reviewed it, and I'm recommending another review in six months. Same treatment. Well, we're changing treatment. Yeah. Yeah. Yeah. And I mean, Jess just told me she she had a claim that she was doing with a client, and they had two questions to ask. It was $4 bill. So I was like, oh, $200 isn't that bad. Yep. Of course. They're really nice people. Well, just go back just go back to Tracy and be like, hey. He actually filled out the form wrong. Didn't do what it need to do. So I'm not paying it. Yeah. Perfect, my love. If you have any issues, give me a call. Absolutely. Bye.","confidence":0.9970703,"words":[{"word":"hi","start":1.76,"end":1.92,"confidence":0.80249023,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.14325398206710815},{"word":"janine","start":1.92,"end":2.32,"confidence":0.802653,"punctuated_word":"Janine.","sentiment":"neutral","sentiment_score":0.15364380180835724},{"word":"larissa","start":2.32,"end":2.72,"confidence":0.9260254,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.18259036540985107},{"word":"from","start":2.72,"end":2.8799999,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21986165642738345},{"word":"arcview","start":2.8799999,"end":3.1999998,"confidence":0.5913086,"punctuated_word":"ArcView.","sentiment":"neutral","sentiment_score":0.21002227067947388},{"word":"how","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.26034465432167053},{"word":"are","start":3.36,"end":3.52,"confidence":0.97998047,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2445525974035263},{"word":"you","start":3.52,"end":3.6,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22289685904979703},{"word":"going","start":3.6,"end":4.1,"confidence":0.8913574,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.21139848232269287},{"word":"good","start":6.3199997,"end":6.8199997,"confidence":0.9914551,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5606400370597839},{"word":"as","start":7.12,"end":7.44,"confidence":0.9970703,"punctuated_word":"As","sentiment":"positive","sentiment_score":0.38584429025650024},{"word":"always","start":7.44,"end":7.7599998,"confidence":0.9941406,"punctuated_word":"always,","sentiment":"positive","sentiment_score":0.3915386199951172},{"word":"i'd","start":7.7599998,"end":8.0,"confidence":0.8684082,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.2933593988418579},{"word":"need","start":8.0,"end":8.16,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.27332597970962524},{"word":"to","start":8.16,"end":8.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20088480412960052},{"word":"let","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.1527588814496994},{"word":"you","start":8.4,"end":8.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10705754160881042},{"word":"know","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.10344501584768297},{"word":"our","start":8.639999,"end":8.8,"confidence":0.9326172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0925927609205246},{"word":"calls","start":8.8,"end":8.96,"confidence":0.7211914,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.10297304391860962},{"word":"are","start":8.96,"end":9.12,"confidence":0.9658203,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.09264981001615524},{"word":"recorded","start":9.12,"end":9.36,"confidence":0.99902344,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.09771090745925903},{"word":"for","start":9.36,"end":9.5199995,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10558532178401948},{"word":"quality","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.11642149090766908},{"word":"and","start":9.76,"end":9.84,"confidence":0.82128906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15663836896419525},{"word":"coaching","start":9.84,"end":10.16,"confidence":0.8718262,"punctuated_word":"coaching.","sentiment":"neutral","sentiment_score":0.1337183713912964},{"word":"and","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09154608100652696},{"word":"if","start":10.32,"end":10.559999,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09154489636421204},{"word":"i","start":10.559999,"end":10.639999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08794979751110077},{"word":"could","start":10.639999,"end":11.04,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.09357155859470367},{"word":"get","start":11.04,"end":11.28,"confidence":0.8911133,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1035437285900116},{"word":"you","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0965508297085762},{"word":"to","start":11.44,"end":11.5199995,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07016187906265259},{"word":"confirm","start":11.5199995,"end":11.92,"confidence":0.984375,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.10150656849145888},{"word":"security","start":11.92,"end":12.32,"confidence":0.99902344,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.08051618933677673},{"word":"even","start":12.32,"end":12.559999,"confidence":0.65625,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.06724462658166885},{"word":"though","start":12.559999,"end":12.639999,"confidence":0.9921875,"punctuated_word":"though","sentiment":"neutral","sentiment_score":0.036901868879795074},{"word":"i","start":12.639999,"end":12.719999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.060820937156677246},{"word":"know","start":12.719999,"end":12.88,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.047493062913417816},{"word":"i'm","start":12.88,"end":13.04,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05711337924003601},{"word":"talking","start":13.04,"end":13.28,"confidence":0.99609375,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.07823789119720459},{"word":"to","start":13.28,"end":13.44,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1089085340499878},{"word":"you","start":13.44,"end":13.785,"confidence":0.95214844,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.16970038414001465},{"word":"just","start":14.745,"end":14.825,"confidence":0.82373047,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.622140645980835},{"word":"cool","start":14.985,"end":15.224999,"confidence":0.9777832,"punctuated_word":"cool.","sentiment":"positive","sentiment_score":0.6317897439002991},{"word":"that","start":15.224999,"end":15.385,"confidence":0.97265625,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.5605946183204651},{"word":"was","start":15.385,"end":15.625,"confidence":0.99609375,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.5814604759216309},{"word":"easy","start":15.625,"end":16.125,"confidence":0.9975586,"punctuated_word":"easy.","sentiment":"positive","sentiment_score":0.46595555543899536},{"word":"i","start":21.225,"end":21.545,"confidence":0.8852539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03293091803789139},{"word":"spoke","start":21.545,"end":22.045,"confidence":0.99902344,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.0037450455129146576},{"word":"with","start":22.185,"end":22.685,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.012894917279481888},{"word":"one","start":23.465,"end":23.965,"confidence":0.76123047,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0177198126912117},{"word":"pass","start":24.265,"end":24.765,"confidence":0.67541504,"punctuated_word":"pass.","sentiment":"neutral","sentiment_score":0.0034103132784366608},{"word":"caden","start":25.945,"end":26.345,"confidence":0.5963135,"punctuated_word":"Caden","sentiment":"neutral","sentiment_score":-0.0786379873752594},{"word":"couldn't","start":26.345,"end":26.585,"confidence":0.99658203,"punctuated_word":"couldn't","sentiment":"neutral","sentiment_score":-0.11011235415935516},{"word":"get","start":26.585,"end":26.744999,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1137823835015297},{"word":"through","start":26.744999,"end":27.145,"confidence":0.99365234,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":-0.08569051325321198},{"word":"i","start":27.145,"end":27.465,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10652796179056168},{"word":"just","start":27.465,"end":27.705,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06986766308546066},{"word":"jumped","start":27.705,"end":28.025,"confidence":1.0,"punctuated_word":"jumped","sentiment":"neutral","sentiment_score":-0.054234132170677185},{"word":"on","start":28.025,"end":28.185,"confidence":0.8581543,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":-0.04098337143659592},{"word":"and","start":28.185,"end":28.425,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.029859207570552822},{"word":"i","start":28.425,"end":28.505,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02987080067396164},{"word":"was","start":28.505,"end":28.665,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0028819814324378967},{"word":"lucky","start":28.665,"end":28.985,"confidence":0.99902344,"punctuated_word":"lucky","sentiment":"neutral","sentiment_score":0.02048569917678833},{"word":"enough","start":28.985,"end":29.31,"confidence":0.9970703,"punctuated_word":"enough","sentiment":"neutral","sentiment_score":0.08584477752447128},{"word":"to","start":29.39,"end":29.47,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.025423884391784668},{"word":"kinda","start":29.47,"end":29.71,"confidence":0.5600586,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":0.01958203688263893},{"word":"squeeze","start":29.71,"end":29.95,"confidence":0.99121094,"punctuated_word":"squeeze","sentiment":"neutral","sentiment_score":0.03334741294384003},{"word":"in","start":29.95,"end":30.19,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.019846096634864807},{"word":"the","start":30.19,"end":30.43,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0048929303884506226},{"word":"gap","start":30.43,"end":30.59,"confidence":0.9399414,"punctuated_word":"gap,","sentiment":"neutral","sentiment_score":-0.025983963161706924},{"word":"i","start":30.59,"end":30.67,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":1.817941665649414e-6},{"word":"guess","start":30.67,"end":31.17,"confidence":1.0,"punctuated_word":"guess.","sentiment":"neutral","sentiment_score":-0.01182277500629425},{"word":"i","start":32.91,"end":33.41,"confidence":0.93603516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01864907145500183},{"word":"so","start":35.23,"end":35.47,"confidence":0.98291016,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.019926443696022034},{"word":"i","start":35.47,"end":35.71,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01528853178024292},{"word":"spoke","start":35.71,"end":36.03,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.042559366673231125},{"word":"with","start":36.03,"end":36.35,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.04724586382508278},{"word":"not","start":36.35,"end":36.59,"confidence":0.62841797,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.04071778059005737},{"word":"your","start":36.59,"end":36.75,"confidence":0.9633789,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.039673320949077606},{"word":"claims","start":36.75,"end":37.149998,"confidence":0.9838867,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":-0.06881897896528244},{"word":"assessor","start":37.149998,"end":37.47,"confidence":0.9817708,"punctuated_word":"assessor.","sentiment":"neutral","sentiment_score":-0.020931025967001915},{"word":"i","start":37.47,"end":37.55,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09743566811084747},{"word":"spoke","start":37.55,"end":37.79,"confidence":0.9941406,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.10886754840612411},{"word":"with","start":37.79,"end":38.19,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.3032872676849365},{"word":"probably","start":38.19,"end":38.51,"confidence":0.8720703,"punctuated_word":"probably","sentiment":"positive","sentiment_score":0.3727564215660095},{"word":"one","start":38.51,"end":38.59,"confidence":0.9980469,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.3674558401107788},{"word":"of","start":38.59,"end":38.67,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.38022714853286743},{"word":"the","start":38.67,"end":38.75,"confidence":0.9951172,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4446257054805755},{"word":"most","start":38.75,"end":38.989998,"confidence":0.99902344,"punctuated_word":"most","sentiment":"positive","sentiment_score":0.5020389556884766},{"word":"useful","start":38.989998,"end":39.23,"confidence":0.9873047,"punctuated_word":"useful","sentiment":"positive","sentiment_score":0.3784463107585907},{"word":"claims","start":39.23,"end":39.47,"confidence":0.9951172,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.3167399764060974},{"word":"assessors","start":39.47,"end":39.87,"confidence":0.88549805,"punctuated_word":"assessors","sentiment":"neutral","sentiment_score":0.3055676221847534},{"word":"i've","start":39.87,"end":39.949997,"confidence":0.9790039,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.38824206590652466},{"word":"ever","start":39.949997,"end":40.19,"confidence":0.9892578,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.30981576442718506},{"word":"spoken","start":40.19,"end":40.43,"confidence":0.9770508,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.21679583191871643},{"word":"to","start":40.43,"end":40.51,"confidence":0.98535156,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3896304965019226},{"word":"in","start":40.51,"end":40.67,"confidence":0.9580078,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2453361451625824},{"word":"my","start":40.67,"end":40.829998,"confidence":0.9951172,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.3706102073192597},{"word":"life","start":40.829998,"end":41.07,"confidence":0.97924805,"punctuated_word":"life,","sentiment":"neutral","sentiment_score":0.3058255612850189},{"word":"which","start":41.07,"end":41.23,"confidence":1.0,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.4809725880622864},{"word":"was","start":41.23,"end":41.39,"confidence":0.98291016,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.565523624420166},{"word":"very","start":41.39,"end":41.55,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6385958790779114},{"word":"nice","start":41.55,"end":42.05,"confidence":0.99902344,"punctuated_word":"nice.","sentiment":"positive","sentiment_score":0.5263286828994751},{"word":"yes","start":45.115,"end":45.515,"confidence":0.95288086,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12698428332805634},{"word":"i","start":45.515,"end":45.755,"confidence":0.83984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13019844889640808},{"word":"sure","start":45.755,"end":46.075,"confidence":0.96435547,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.14922595024108887},{"word":"did","start":46.075,"end":46.555,"confidence":0.9692383,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.1303544044494629},{"word":"she's","start":46.555,"end":46.795002,"confidence":0.97802734,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.012579920701682568},{"word":"like","start":46.795002,"end":46.955,"confidence":0.84106445,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.012346278876066208},{"word":"not","start":46.955,"end":47.115,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06749113649129868},{"word":"my","start":47.115,"end":47.195,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07060647755861282},{"word":"client","start":47.195,"end":47.435,"confidence":0.9909668,"punctuated_word":"client.","sentiment":"neutral","sentiment_score":-0.09253770112991332},{"word":"i","start":47.435,"end":47.515,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13428790867328644},{"word":"was","start":47.515,"end":47.675,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.13313084840774536},{"word":"like","start":47.675,"end":47.835,"confidence":0.9667969,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05022833123803139},{"word":"no","start":47.835,"end":47.995003,"confidence":0.93847656,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.15153749287128448},{"word":"i","start":47.995003,"end":48.075,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19748103618621823},{"word":"don't","start":48.075,"end":48.235,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.150433748960495},{"word":"even","start":48.235,"end":48.475,"confidence":1.0,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.1389627456665039},{"word":"care","start":48.475,"end":48.635002,"confidence":0.9970703,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":-0.12902124226093292},{"word":"you're","start":48.635002,"end":48.795002,"confidence":0.9904785,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.061412956565618515},{"word":"gonna","start":48.795002,"end":49.115,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.04930225387215614},{"word":"hear","start":49.115,"end":49.355,"confidence":0.6845703,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.039150819182395935},{"word":"hear","start":49.355,"end":49.515,"confidence":0.9111328,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.04092717915773392},{"word":"from","start":49.515,"end":49.675,"confidence":0.94921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.057047635316848755},{"word":"me","start":49.675,"end":49.835,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06179000437259674},{"word":"a","start":49.835,"end":49.915,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006523661315441132},{"word":"lot","start":49.915,"end":50.415,"confidence":0.99902344,"punctuated_word":"lot.","sentiment":"neutral","sentiment_score":-0.03479502350091934},{"word":"so","start":52.955,"end":53.455,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007586896419525147},{"word":"she","start":53.595,"end":54.095,"confidence":0.9902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.03855283558368683},{"word":"because","start":54.7,"end":54.940002,"confidence":0.9506836,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.026883140206336975},{"word":"i","start":54.940002,"end":54.980003,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.031396493315696716},{"word":"i","start":54.980003,"end":55.02,"confidence":0.75,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03445775806903839},{"word":"was","start":55.02,"end":55.260002,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.02477535605430603},{"word":"like","start":55.260002,"end":55.5,"confidence":0.8972168,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.01655219867825508},{"word":"look","start":55.5,"end":55.66,"confidence":0.8232422,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.027488205581903458},{"word":"i've","start":55.66,"end":55.82,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.015685658901929855},{"word":"i've","start":55.82,"end":56.22,"confidence":0.9941406,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.007139086723327637},{"word":"like","start":56.3,"end":56.54,"confidence":0.9921875,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.03988286107778549},{"word":"this","start":56.54,"end":56.780003,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.00682598352432251},{"word":"this","start":56.780003,"end":56.940002,"confidence":0.78564453,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.016704559326171875},{"word":"is","start":56.940002,"end":57.100002,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02616577595472336},{"word":"this","start":57.100002,"end":57.260002,"confidence":0.9892578,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03361721336841583},{"word":"is","start":57.260002,"end":57.34,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009461522102355955},{"word":"my","start":57.34,"end":57.58,"confidence":0.98291016,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.005044043064117432},{"word":"this","start":57.58,"end":57.74,"confidence":0.9741211,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0035797730088233948},{"word":"is","start":57.74,"end":57.82,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008040651679039001},{"word":"my","start":57.82,"end":57.98,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.011408321559429169},{"word":"case","start":57.98,"end":58.22,"confidence":0.9848633,"punctuated_word":"case.","sentiment":"neutral","sentiment_score":0.03987192362546921},{"word":"this","start":58.22,"end":58.38,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0745512843132019},{"word":"is","start":58.38,"end":58.54,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07092615216970444},{"word":"everything","start":58.54,"end":59.02,"confidence":0.9980469,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.04668266326189041},{"word":"where","start":59.02,"end":59.18,"confidence":0.9921875,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.045690253376960754},{"word":"am","start":59.18,"end":59.34,"confidence":0.99902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.0294891893863678},{"word":"i","start":59.34,"end":59.5,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02256953716278076},{"word":"actually","start":59.5,"end":59.82,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.015099070966243744},{"word":"standing","start":59.82,"end":60.14,"confidence":0.9946289,"punctuated_word":"standing?","sentiment":"neutral","sentiment_score":0.011300303041934969},{"word":"i've","start":60.14,"end":60.3,"confidence":0.99853516,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.02087849378585815},{"word":"emailed","start":60.3,"end":60.7,"confidence":0.9980469,"punctuated_word":"emailed","sentiment":"neutral","sentiment_score":0.035180915147066116},{"word":"victoria","start":60.7,"end":61.02,"confidence":0.9633789,"punctuated_word":"Victoria","sentiment":"neutral","sentiment_score":0.04194380342960358},{"word":"multiple","start":61.02,"end":61.34,"confidence":0.9980469,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":0.07150328904390335},{"word":"times","start":61.34,"end":61.66,"confidence":0.99902344,"punctuated_word":"times","sentiment":"neutral","sentiment_score":0.06457169353961945},{"word":"asking","start":61.66,"end":62.06,"confidence":0.9716797,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.07298007607460022},{"word":"for","start":62.06,"end":62.56,"confidence":0.99316406,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":0.0665728896856308},{"word":"like","start":62.78,"end":63.260002,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.060214802622795105},{"word":"what","start":63.260002,"end":63.5,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.05251311510801315},{"word":"timeline","start":63.5,"end":64.0,"confidence":0.7211914,"punctuated_word":"timeline","sentiment":"neutral","sentiment_score":0.05842044577002525},{"word":"we're","start":64.06,"end":64.3,"confidence":0.99316406,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.06644802540540695},{"word":"actually","start":64.3,"end":64.62,"confidence":1.0,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.07888190448284149},{"word":"looking","start":64.62,"end":64.86,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.06817860901355743},{"word":"at","start":64.86,"end":65.1,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04753970354795456},{"word":"for","start":65.1,"end":65.26,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09860723465681076},{"word":"this","start":65.26,"end":65.5,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09853433072566986},{"word":"claim","start":65.5,"end":65.82,"confidence":0.6842041,"punctuated_word":"claim,","sentiment":"neutral","sentiment_score":0.08955404162406921},{"word":"what","start":65.82,"end":66.22,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.08356429636478424},{"word":"what","start":66.22,"end":66.380005,"confidence":0.9277344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.09336578845977785},{"word":"are","start":66.380005,"end":66.54,"confidence":0.9790039,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0692392885684967},{"word":"the","start":66.54,"end":66.78,"confidence":0.6767578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08527622371912003},{"word":"requirements","start":66.78,"end":67.28,"confidence":0.6845703,"punctuated_word":"requirements?","sentiment":"neutral","sentiment_score":0.08860771358013153},{"word":"that","start":67.42,"end":67.5,"confidence":0.6064453,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.11376786977052689},{"word":"way","start":67.5,"end":67.66,"confidence":0.7495117,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.1839948892593384},{"word":"we","start":67.66,"end":67.74,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2087198495864868},{"word":"can","start":67.74,"end":67.9,"confidence":0.77978516,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2388441860675812},{"word":"set","start":67.9,"end":68.06,"confidence":0.9941406,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.27215906977653503},{"word":"the","start":68.06,"end":68.22,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28992709517478943},{"word":"expectations","start":68.22,"end":68.72,"confidence":0.921875,"punctuated_word":"expectations.","sentiment":"neutral","sentiment_score":0.2319857627153397},{"word":"that","start":68.78,"end":68.94,"confidence":0.71484375,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1917255073785782},{"word":"way","start":68.94,"end":69.285,"confidence":0.93603516,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.2799060344696045},{"word":"my","start":69.365005,"end":69.525,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.28010469675064087},{"word":"client","start":69.525,"end":69.76501,"confidence":0.99902344,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.29234838485717773},{"word":"can","start":69.76501,"end":69.845,"confidence":0.93359375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2877877950668335},{"word":"actually","start":69.845,"end":70.245,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.3058205842971802},{"word":"live","start":70.245,"end":70.40501,"confidence":0.99902344,"punctuated_word":"live","sentiment":"neutral","sentiment_score":0.3217703402042389},{"word":"her","start":70.40501,"end":70.485,"confidence":0.99902344,"punctuated_word":"her","sentiment":"positive","sentiment_score":0.3751850426197052},{"word":"life","start":70.485,"end":70.985,"confidence":1.0,"punctuated_word":"life","sentiment":"positive","sentiment_score":0.4101771116256714},{"word":"and","start":71.685005,"end":71.845,"confidence":0.74902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.27729421854019165},{"word":"not","start":71.845,"end":72.08501,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.19613543152809143},{"word":"be","start":72.08501,"end":72.325005,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1278851330280304},{"word":"beholden","start":72.325005,"end":72.805,"confidence":0.99658203,"punctuated_word":"beholden","sentiment":"neutral","sentiment_score":0.07629358768463135},{"word":"to","start":72.805,"end":73.305,"confidence":0.7705078,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":0.09299993515014648},{"word":"and","start":74.325005,"end":74.565,"confidence":0.93847656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01023385301232338},{"word":"she","start":74.565,"end":74.725006,"confidence":0.99609375,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.0010480470955371857},{"word":"was","start":74.725006,"end":74.805,"confidence":0.9716797,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.00818626955151558},{"word":"like","start":74.805,"end":74.965004,"confidence":0.92993164,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.03124707192182541},{"word":"look","start":74.965004,"end":75.125,"confidence":0.6191406,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.006819125264883041},{"word":"give","start":75.125,"end":75.285,"confidence":0.99121094,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.003968875855207443},{"word":"me","start":75.285,"end":75.44501,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.015659548342227936},{"word":"a","start":75.44501,"end":75.525,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018050484359264377},{"word":"minute","start":75.525,"end":75.845,"confidence":0.9995117,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":0.02299034781754017},{"word":"we","start":75.845,"end":76.08501,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.01812455803155899},{"word":"had","start":76.08501,"end":76.245,"confidence":0.9277344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.01987290754914284},{"word":"a","start":76.245,"end":76.325005,"confidence":0.7944336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013989225029945374},{"word":"look","start":76.325005,"end":76.565,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.005919206887483597},{"word":"at","start":76.565,"end":76.725006,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0022002235054969788},{"word":"the","start":76.725006,"end":77.045006,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0071495212614536285},{"word":"last","start":77.045006,"end":77.285,"confidence":0.9951172,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0031540989875793457},{"word":"claim","start":77.285,"end":77.605,"confidence":0.9633789,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.013597927987575533},{"word":"documents","start":77.605,"end":78.005005,"confidence":0.9941406,"punctuated_word":"documents","sentiment":"neutral","sentiment_score":-0.008333705365657806},{"word":"together","start":78.005005,"end":78.505005,"confidence":1.0,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.01127760112285614},{"word":"that","start":78.885,"end":79.365005,"confidence":0.9536133,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.011325087398290634},{"word":"doctor","start":79.365005,"end":79.865005,"confidence":0.9951172,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":-0.009298872202634811},{"word":"blah","start":80.005005,"end":80.245,"confidence":0.86572266,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.003142385510727763},{"word":"blah","start":80.245,"end":80.485,"confidence":0.94921875,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.0022108766715973616},{"word":"blah","start":80.485,"end":80.985,"confidence":0.99902344,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.0015015751123428345},{"word":"filled","start":81.125,"end":81.365005,"confidence":0.96875,"punctuated_word":"filled","sentiment":"neutral","sentiment_score":0.0010871589183807373},{"word":"out","start":81.365005,"end":81.69,"confidence":0.99121094,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.0037686824798583984},{"word":"yeah","start":82.01,"end":82.170006,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017979677766561508},{"word":"i","start":82.170006,"end":82.33,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0009977221488952637},{"word":"wasn't","start":82.33,"end":82.65,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.008956996724009514},{"word":"gonna","start":82.65,"end":82.810005,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.007604928687214851},{"word":"try","start":82.810005,"end":82.97,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03713206574320793},{"word":"and","start":82.97,"end":83.130005,"confidence":0.9741211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.022414464503526688},{"word":"pronounce","start":83.130005,"end":83.450005,"confidence":1.0,"punctuated_word":"pronounce","sentiment":"neutral","sentiment_score":-0.013151358813047407},{"word":"it","start":83.450005,"end":83.950005,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0020065084099769592},{"word":"yeah","start":86.97,"end":87.29,"confidence":0.9279785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.061891425400972366},{"word":"absolutely","start":87.29,"end":87.79,"confidence":0.9970703,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.09398812055587769},{"word":"and","start":89.770004,"end":90.25,"confidence":0.9453125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.034218739718198776},{"word":"she","start":90.25,"end":90.41,"confidence":0.9892578,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.007791455835103989},{"word":"was","start":90.41,"end":90.57,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.010841719806194304},{"word":"like","start":90.57,"end":90.73,"confidence":0.9406738,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.039441026747226715},{"word":"can","start":90.73,"end":90.89,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0134182907640934},{"word":"you","start":90.89,"end":91.05,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004924122244119644},{"word":"see","start":91.05,"end":91.21,"confidence":0.97265625,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0006991885602474213},{"word":"here","start":91.21,"end":91.450005,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.0005005374550819397},{"word":"how","start":91.450005,"end":91.61,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.015048377215862274},{"word":"he's","start":91.61,"end":91.850006,"confidence":0.94873047,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.02113495022058487},{"word":"been","start":91.850006,"end":92.01,"confidence":0.73046875,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.031651969999074936},{"word":"really","start":92.01,"end":92.25,"confidence":0.9267578,"punctuated_word":"really,","sentiment":"neutral","sentiment_score":-0.033185526728630066},{"word":"really","start":92.25,"end":92.490005,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.052534230053424835},{"word":"vague","start":92.490005,"end":92.73,"confidence":0.9560547,"punctuated_word":"vague?","sentiment":"neutral","sentiment_score":-0.01065223477780819},{"word":"and","start":92.73,"end":92.89,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.00559471920132637},{"word":"i","start":92.89,"end":92.97,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03400081396102905},{"word":"was","start":92.97,"end":93.05,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.022083517163991928},{"word":"like","start":93.05,"end":93.21,"confidence":0.9802246,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.012685710564255714},{"word":"yeah","start":93.21,"end":93.450005,"confidence":0.87402344,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01281028799712658},{"word":"i","start":93.450005,"end":93.61,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004642710089683533},{"word":"can","start":93.61,"end":94.035,"confidence":0.99560547,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.020102480426430706},{"word":"and","start":94.51501,"end":94.595,"confidence":0.93847656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.012324342504143717},{"word":"she's","start":94.595,"end":94.83501,"confidence":0.7692871,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.011011289432644844},{"word":"like","start":94.83501,"end":95.075005,"confidence":0.9807129,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.01695505529642105},{"word":"what","start":95.075005,"end":95.315,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.047787025570869446},{"word":"i","start":95.315,"end":95.555,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010663572698831558},{"word":"need","start":95.555,"end":95.955,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0274064764380455},{"word":"from","start":95.955,"end":96.435005,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.012538500130176544},{"word":"the","start":96.435005,"end":96.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04458693787455559},{"word":"doctor","start":96.595,"end":97.095,"confidence":1.0,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":0.028263237327337265},{"word":"is","start":97.15501,"end":97.395004,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01752030849456787},{"word":"just","start":97.395004,"end":97.715004,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02402835339307785},{"word":"confirmation","start":97.715004,"end":98.215004,"confidence":0.9941406,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":-0.00704897940158844},{"word":"on","start":98.435005,"end":98.83501,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.027791636064648628},{"word":"one","start":98.83501,"end":99.075005,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.022992223501205444},{"word":"of","start":99.075005,"end":99.575005,"confidence":0.984375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03180057927966118},{"word":"either","start":99.875,"end":100.275,"confidence":0.6508789,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.03999966382980347},{"word":"a","start":100.275,"end":100.435005,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02315380424261093},{"word":"confirmation","start":100.435005,"end":100.935005,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":-0.00165567547082901},{"word":"on","start":101.075005,"end":101.475006,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02271106280386448},{"word":"when","start":101.475006,"end":101.795006,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.024271998554468155},{"word":"we're","start":101.795006,"end":101.955,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.016933217644691467},{"word":"going","start":101.955,"end":102.19501,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.016129322350025177},{"word":"to","start":102.19501,"end":102.355,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01804189756512642},{"word":"be","start":102.355,"end":102.515,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.019413141533732418},{"word":"assessed","start":102.515,"end":102.915,"confidence":0.99902344,"punctuated_word":"assessed","sentiment":"neutral","sentiment_score":0.027961021289229393},{"word":"from","start":102.915,"end":103.15501,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.025195907801389698},{"word":"a","start":103.15501,"end":103.315,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025953810662031177},{"word":"medical","start":103.315,"end":103.635,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":0.008617222309112549},{"word":"standpoint","start":103.635,"end":104.135,"confidence":0.98657227,"punctuated_word":"standpoint,","sentiment":"neutral","sentiment_score":0.027706274762749672},{"word":"when","start":104.83501,"end":105.15501,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.01743091084063053},{"word":"we're","start":105.15501,"end":105.315,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.008814072236418724},{"word":"going","start":105.315,"end":105.555,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.01421777531504631},{"word":"to","start":105.555,"end":105.715004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011370817199349403},{"word":"be","start":105.715004,"end":105.875,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01157291978597641},{"word":"assessed","start":105.875,"end":106.355,"confidence":0.99902344,"punctuated_word":"assessed","sentiment":"neutral","sentiment_score":0.020687254145741463},{"word":"from","start":106.355,"end":106.675,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.020060546696186066},{"word":"a","start":106.675,"end":106.915,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02475490979850292},{"word":"return","start":106.915,"end":107.315,"confidence":0.9902344,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.02378806844353676},{"word":"to","start":107.315,"end":107.475006,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.008089587092399597},{"word":"work","start":107.475006,"end":107.715004,"confidence":0.99902344,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.023637227714061737},{"word":"standpoint","start":107.715004,"end":108.215004,"confidence":0.98168945,"punctuated_word":"standpoint,","sentiment":"neutral","sentiment_score":0.0232100673019886},{"word":"or","start":108.82,"end":109.32,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02110285870730877},{"word":"or","start":109.86,"end":110.02,"confidence":0.7451172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.010463198646903038},{"word":"when","start":110.02,"end":110.259995,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.009018652141094208},{"word":"we're","start":110.259995,"end":110.34,"confidence":0.99365234,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.008399511687457561},{"word":"gonna","start":110.34,"end":110.659996,"confidence":0.9526367,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.01061463262885809},{"word":"be","start":110.659996,"end":110.82,"confidence":0.9873047,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.009430844336748123},{"word":"assessed","start":110.82,"end":111.06,"confidence":0.9980469,"punctuated_word":"assessed","sentiment":"neutral","sentiment_score":0.016665618866682053},{"word":"from","start":111.06,"end":111.22,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.005010401830077171},{"word":"a","start":111.22,"end":111.619995,"confidence":0.89404297,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.001860960153862834},{"word":"like","start":111.619995,"end":111.86,"confidence":0.9880371,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.010662948712706566},{"word":"a","start":111.86,"end":112.36,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003830844536423683},{"word":"a","start":112.58,"end":112.82,"confidence":0.98291016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0044840797781944275},{"word":"medication","start":112.82,"end":113.32,"confidence":0.99902344,"punctuated_word":"medication","sentiment":"neutral","sentiment_score":-0.004306428134441376},{"word":"standpoint","start":113.54,"end":113.939995,"confidence":0.96240234,"punctuated_word":"standpoint.","sentiment":"neutral","sentiment_score":-0.0014356281608343124},{"word":"he's","start":113.939995,"end":114.1,"confidence":0.9411621,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.018529631197452545},{"word":"like","start":114.1,"end":114.34,"confidence":0.82714844,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.02010359615087509},{"word":"and","start":114.979996,"end":115.06,"confidence":0.75146484,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.019819580018520355},{"word":"jess","start":115.06,"end":115.46,"confidence":0.5126953,"punctuated_word":"Jess","sentiment":"neutral","sentiment_score":-0.02300582453608513},{"word":"said","start":115.46,"end":115.86,"confidence":0.8625488,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.013260027393698692},{"word":"because","start":115.86,"end":116.1,"confidence":0.8137207,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.03095991350710392},{"word":"obviously","start":116.1,"end":116.58,"confidence":0.99853516,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.039102956652641296},{"word":"with","start":116.58,"end":116.82,"confidence":0.9428711,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.05177097767591477},{"word":"cancer","start":116.82,"end":117.32,"confidence":0.73461914,"punctuated_word":"cancer,","sentiment":"neutral","sentiment_score":-0.04575129970908165},{"word":"you","start":117.7,"end":117.939995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07788998633623123},{"word":"would","start":117.939995,"end":118.18,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.06611128896474838},{"word":"there's","start":118.259995,"end":118.58,"confidence":1.0,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.07536584138870239},{"word":"there's","start":118.58,"end":118.82,"confidence":0.9921875,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.07247577607631683},{"word":"an","start":118.82,"end":118.979996,"confidence":0.9902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.075527623295784},{"word":"expectation","start":118.979996,"end":119.46,"confidence":1.0,"punctuated_word":"expectation","sentiment":"neutral","sentiment_score":-0.08538809418678284},{"word":"that","start":119.46,"end":119.78,"confidence":0.90625,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.06938645243644714},{"word":"yeah","start":119.78,"end":120.18,"confidence":0.97436523,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.052150920033454895},{"word":"you","start":120.18,"end":120.659996,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05249149724841118},{"word":"you","start":120.659996,"end":120.82,"confidence":0.7866211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04108503460884094},{"word":"have","start":120.82,"end":121.14,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02663944847881794},{"word":"x","start":121.14,"end":121.38,"confidence":0.9980469,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.022543221712112427},{"word":"number","start":121.38,"end":121.78,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.035196274518966675},{"word":"of","start":121.78,"end":121.939995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03592716157436371},{"word":"radiation","start":121.939995,"end":122.42,"confidence":1.0,"punctuated_word":"radiation","sentiment":"neutral","sentiment_score":-0.026916803792119023},{"word":"treatments","start":122.42,"end":122.899994,"confidence":0.9602051,"punctuated_word":"treatments,","sentiment":"neutral","sentiment_score":-0.027417447417974472},{"word":"x","start":122.899994,"end":123.14,"confidence":1.0,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.022252190858125687},{"word":"number","start":123.14,"end":123.38,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.019672075286507607},{"word":"of","start":123.38,"end":123.765,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02541247569024563},{"word":"chemo","start":124.005,"end":124.325,"confidence":0.9996745,"punctuated_word":"chemo,","sentiment":"neutral","sentiment_score":-0.014065423980355264},{"word":"x","start":124.325,"end":124.565,"confidence":0.9980469,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.020004037767648697},{"word":"number","start":124.565,"end":124.805,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.016875719651579857},{"word":"of","start":124.805,"end":125.125,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.020767640322446823},{"word":"of","start":125.125,"end":125.365,"confidence":0.984375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.026988917961716652},{"word":"immunotherapies","start":125.365,"end":125.865,"confidence":0.9578125,"punctuated_word":"immunotherapies,","sentiment":"neutral","sentiment_score":-0.013873887248337269},{"word":"and","start":126.165,"end":126.325,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.014119978994131088},{"word":"then","start":126.325,"end":126.565,"confidence":0.7963867,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.021176833659410477},{"word":"generally","start":126.565,"end":126.965,"confidence":0.9995117,"punctuated_word":"generally,","sentiment":"neutral","sentiment_score":-0.01765058934688568},{"word":"you","start":126.965,"end":127.125,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014125846326351166},{"word":"would","start":127.125,"end":127.284996,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.01417879108339548},{"word":"go","start":127.284996,"end":127.445,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.021380208432674408},{"word":"for","start":127.445,"end":127.945,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.029872428625822067},{"word":"rescan","start":128.005,"end":128.505,"confidence":0.657959,"punctuated_word":"rescan","sentiment":"neutral","sentiment_score":-0.04674101248383522},{"word":"or","start":128.565,"end":128.805,"confidence":0.9838867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1386505663394928},{"word":"something","start":128.805,"end":129.045,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.2117853611707687},{"word":"like","start":129.045,"end":129.205,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2863859534263611},{"word":"that","start":129.205,"end":129.705,"confidence":0.9680176,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.25687476992607117},{"word":"no","start":131.605,"end":132.105,"confidence":0.76782227,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5756192207336426},{"word":"not","start":132.725,"end":132.965,"confidence":0.9448242,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.655286431312561},{"word":"at","start":132.965,"end":133.125,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7073988914489746},{"word":"all","start":133.125,"end":133.625,"confidence":0.99902344,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.8059730529785156},{"word":"yes","start":134.805,"end":135.305,"confidence":0.99365234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.05406571924686432},{"word":"so","start":135.365,"end":135.865,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07063236087560654},{"word":"so","start":136.325,"end":136.565,"confidence":0.98828125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06388780474662781},{"word":"she","start":136.565,"end":136.645,"confidence":0.9970703,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.09112439304590224},{"word":"went","start":136.645,"end":136.965,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.10428354144096376},{"word":"until","start":136.965,"end":137.44499,"confidence":0.5361328,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.11602126061916351},{"word":"we","start":137.44499,"end":137.605,"confidence":0.9560547,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1071925088763237},{"word":"have","start":137.605,"end":137.765,"confidence":0.96850586,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.11636686325073242},{"word":"like","start":137.765,"end":138.005,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.10718535631895064},{"word":"a","start":138.005,"end":138.08499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07683432102203369},{"word":"solid","start":138.08499,"end":138.485,"confidence":1.0,"punctuated_word":"solid","sentiment":"neutral","sentiment_score":-0.06348095834255219},{"word":"confirmation","start":138.485,"end":138.985,"confidence":0.7480469,"punctuated_word":"confirmation,","sentiment":"neutral","sentiment_score":-0.14655447006225586},{"word":"we","start":139.045,"end":139.545,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1516769528388977},{"word":"we","start":140.23999,"end":140.4,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1713111400604248},{"word":"have","start":140.4,"end":140.56,"confidence":0.95410156,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2152937948703766},{"word":"nothing","start":140.56,"end":140.72,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.24729785323143005},{"word":"to","start":140.72,"end":140.87999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3152303993701935},{"word":"go","start":140.87999,"end":141.04,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.28734976053237915},{"word":"off","start":141.04,"end":141.28,"confidence":0.982666,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.28432756662368774},{"word":"everything","start":141.28,"end":141.51999,"confidence":1.0,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":-0.29843616485595703},{"word":"we're","start":141.51999,"end":141.68,"confidence":0.95703125,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.29306161403656006},{"word":"going","start":141.68,"end":141.84,"confidence":0.99316406,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.339830607175827},{"word":"off","start":141.84,"end":142.0,"confidence":0.99121094,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.3231702148914337},{"word":"is","start":142.0,"end":142.15999,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.25368502736091614},{"word":"medically","start":142.15999,"end":142.56,"confidence":0.99902344,"punctuated_word":"medically","sentiment":"neutral","sentiment_score":-0.29834774136543274},{"word":"related","start":142.56,"end":142.87999,"confidence":0.876709,"punctuated_word":"related.","sentiment":"neutral","sentiment_score":-0.25434410572052},{"word":"and","start":142.87999,"end":142.95999,"confidence":0.55322266,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.19074752926826477},{"word":"i","start":142.95999,"end":143.04,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25071531534194946},{"word":"was","start":143.04,"end":143.12,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.22362291812896729},{"word":"like","start":143.12,"end":143.28,"confidence":0.9140625,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.15757693350315094},{"word":"yep","start":143.28,"end":143.51999,"confidence":0.9744466,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.2492604702711105},{"word":"i","start":143.51999,"end":143.68,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27824926376342773},{"word":"absolutely","start":143.68,"end":144.0,"confidence":0.99902344,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":-0.2412678599357605},{"word":"see","start":144.0,"end":144.15999,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.26621735095977783},{"word":"what","start":144.15999,"end":144.23999,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2217535823583603},{"word":"you","start":144.23999,"end":144.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.23263344168663025},{"word":"mean","start":144.4,"end":144.56,"confidence":0.9975586,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":-0.1713404655456543},{"word":"i'm","start":144.56,"end":144.64,"confidence":0.95703125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11132749170064926},{"word":"like","start":144.64,"end":144.79999,"confidence":0.9489746,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06006615608930588},{"word":"janine","start":144.79999,"end":145.2,"confidence":0.92529297,"punctuated_word":"Janine","sentiment":"neutral","sentiment_score":-0.10044772922992706},{"word":"said","start":145.2,"end":145.35999,"confidence":0.7006836,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.03802992030978203},{"word":"it's","start":145.35999,"end":145.51999,"confidence":0.9260254,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.087299644947052},{"word":"twelve","start":145.51999,"end":145.76,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.1070910468697548},{"word":"months","start":145.76,"end":146.15999,"confidence":0.9980469,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.07088418304920197},{"word":"she's","start":146.15999,"end":146.4,"confidence":0.9638672,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.13498401641845703},{"word":"like","start":146.4,"end":146.64,"confidence":0.9885254,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09910254180431366},{"word":"yep","start":146.64,"end":146.95999,"confidence":0.9973958,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.13354842364788055},{"word":"absolutely","start":146.95999,"end":147.35999,"confidence":0.9995117,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":-0.01286279782652855},{"word":"she's","start":147.35999,"end":147.51999,"confidence":0.9851074,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.08243291079998016},{"word":"like","start":147.51999,"end":147.68,"confidence":0.99121094,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.01989048719406128},{"word":"and","start":147.68,"end":147.84,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004817292094230652},{"word":"i","start":147.84,"end":147.92,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08488444983959198},{"word":"would","start":147.92,"end":148.15999,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.06666761636734009},{"word":"love","start":148.15999,"end":148.31999,"confidence":0.9980469,"punctuated_word":"love","sentiment":"neutral","sentiment_score":-0.10440196096897124},{"word":"to","start":148.31999,"end":148.4,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05720171332359314},{"word":"i","start":148.56,"end":148.71999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1073811650276184},{"word":"need","start":148.71999,"end":148.87999,"confidence":0.88134766,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06087808310985565},{"word":"the","start":148.87999,"end":149.04,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1528562307357788},{"word":"doctor","start":149.04,"end":149.35999,"confidence":0.9921875,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":-0.04294055700302124},{"word":"to","start":149.35999,"end":149.43999,"confidence":0.75634766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05842795968055725},{"word":"write","start":149.43999,"end":149.68,"confidence":0.68408203,"punctuated_word":"write","sentiment":"neutral","sentiment_score":-0.010454252362251282},{"word":"that","start":149.68,"end":149.76,"confidence":0.9423828,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.019673749804496765},{"word":"and","start":149.76,"end":149.84,"confidence":0.8925781,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.006059296429157257},{"word":"i","start":149.84,"end":149.92,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017777912318706512},{"word":"was","start":149.92,"end":150.15999,"confidence":0.9921875,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.035228803753852844},{"word":"like","start":150.15999,"end":150.31999,"confidence":0.970459,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.055528800934553146},{"word":"absolutely","start":150.31999,"end":150.81999,"confidence":0.7376709,"punctuated_word":"absolutely,","sentiment":"neutral","sentiment_score":0.09529975056648254},{"word":"you","start":150.87999,"end":151.04,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10102006047964096},{"word":"do","start":151.04,"end":151.54,"confidence":0.99902344,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.07505057752132416},{"word":"so","start":153.13501,"end":153.63501,"confidence":0.97265625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08043848723173141},{"word":"i","start":154.255,"end":154.41501,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0801863893866539},{"word":"have","start":154.41501,"end":154.57501,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09308750927448271},{"word":"the","start":154.57501,"end":154.735,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05630626529455185},{"word":"form","start":154.735,"end":155.235,"confidence":0.99560547,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":0.07203063368797302},{"word":"i'm","start":155.29501,"end":155.535,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10768479108810423},{"word":"gonna","start":155.535,"end":155.77501,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.12070157378911972},{"word":"keep","start":155.77501,"end":155.93501,"confidence":1.0,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.12853339314460754},{"word":"a","start":155.93501,"end":156.095,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12068627774715424},{"word":"copy","start":156.095,"end":156.41501,"confidence":1.0,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":0.05513232201337814},{"word":"of","start":156.41501,"end":156.49501,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08751562237739563},{"word":"the","start":156.49501,"end":156.65501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06937891244888306},{"word":"form","start":156.65501,"end":156.975,"confidence":1.0,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.06073320657014847},{"word":"anyway","start":156.975,"end":157.29501,"confidence":0.75927734,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":0.11666644364595412},{"word":"and","start":157.29501,"end":157.455,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11689580976963045},{"word":"if","start":157.455,"end":157.615,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10505490005016328},{"word":"we","start":157.615,"end":157.77501,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08028510212898254},{"word":"ever","start":157.77501,"end":158.01501,"confidence":0.9980469,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.12067592889070512},{"word":"have","start":158.01501,"end":158.175,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05838686600327492},{"word":"the","start":158.175,"end":158.49501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02817593514919281},{"word":"requirement","start":158.49501,"end":158.895,"confidence":0.9707031,"punctuated_word":"requirement","sentiment":"neutral","sentiment_score":0.0066355690360069275},{"word":"of","start":158.895,"end":159.13501,"confidence":0.91845703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02908206731081009},{"word":"going","start":159.13501,"end":159.29501,"confidence":0.57910156,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.026868663728237152},{"word":"through","start":159.29501,"end":159.455,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.043703846633434296},{"word":"again","start":159.455,"end":159.85501,"confidence":0.9946289,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.09729766845703124},{"word":"we","start":159.85501,"end":159.93501,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.15564781427383423},{"word":"can","start":159.93501,"end":160.095,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1687408834695816},{"word":"do","start":160.095,"end":160.255,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10954368114471436},{"word":"that","start":160.255,"end":160.65501,"confidence":0.9904785,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.10060855746269226},{"word":"but","start":160.65501,"end":160.895,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.1170710027217865},{"word":"if","start":160.895,"end":161.05501,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11733378469944},{"word":"we","start":161.05501,"end":161.21501,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12428578734397888},{"word":"have","start":161.21501,"end":161.375,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12358590215444563},{"word":"the","start":161.375,"end":161.455,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11486076563596724},{"word":"doctor","start":161.455,"end":161.77501,"confidence":0.9970703,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":0.07684306055307388},{"word":"that","start":161.77501,"end":161.93501,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1427241414785385},{"word":"fills","start":161.93501,"end":162.255,"confidence":0.9863281,"punctuated_word":"fills","sentiment":"neutral","sentiment_score":0.11564235389232635},{"word":"out","start":162.255,"end":162.335,"confidence":0.98095703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.14193536341190338},{"word":"the","start":162.335,"end":162.41501,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07949482649564743},{"word":"form","start":162.41501,"end":162.735,"confidence":0.9951172,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.0601375550031662},{"word":"that","start":162.735,"end":162.895,"confidence":0.9741211,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09682703018188477},{"word":"says","start":162.895,"end":163.375,"confidence":0.8051758,"punctuated_word":"says,","sentiment":"neutral","sentiment_score":0.08852580189704895},{"word":"we're","start":163.375,"end":163.615,"confidence":0.9941406,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.08415311574935913},{"word":"on","start":163.615,"end":163.77501,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10625919699668884},{"word":"this","start":163.77501,"end":163.93501,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08311143517494202},{"word":"treatment","start":163.93501,"end":164.335,"confidence":0.9980469,"punctuated_word":"treatment","sentiment":"neutral","sentiment_score":0.05806905776262283},{"word":"plan","start":164.335,"end":164.57501,"confidence":0.98828125,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.0806153193116188},{"word":"for","start":164.57501,"end":164.815,"confidence":0.9667969,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09074294567108154},{"word":"twelve","start":164.815,"end":165.13501,"confidence":0.9921875,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.06253278255462646},{"word":"months","start":165.13501,"end":165.455,"confidence":0.8601074,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.10910387337207794},{"word":"our","start":165.455,"end":165.615,"confidence":0.9453125,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10769327729940414},{"word":"next","start":165.615,"end":165.87,"confidence":0.92333984,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.08095009624958038},{"word":"review","start":166.03,"end":166.34999,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.05818217247724533},{"word":"date","start":166.34999,"end":166.51,"confidence":0.9970703,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.09902534633874892},{"word":"for","start":166.51,"end":166.75,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11778469383716585},{"word":"this","start":166.75,"end":166.98999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08838731795549393},{"word":"treatment","start":166.98999,"end":167.39,"confidence":1.0,"punctuated_word":"treatment","sentiment":"neutral","sentiment_score":0.06740591675043106},{"word":"is","start":167.39,"end":167.89,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1289803385734558},{"word":"scheduled","start":168.43,"end":168.75,"confidence":0.99902344,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":0.13107538223266602},{"word":"at","start":168.75,"end":169.25,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.1289382427930832},{"word":"month's","start":169.95,"end":170.45,"confidence":0.7097168,"punctuated_word":"month's","sentiment":"neutral","sentiment_score":0.1391676962375641},{"word":"year","start":170.59,"end":170.98999,"confidence":0.9472656,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.12469116598367692},{"word":"it","start":170.98999,"end":171.15,"confidence":0.99609375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.13551506400108335},{"word":"doesn't","start":171.15,"end":171.31,"confidence":0.99316406,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.1068238765001297},{"word":"have","start":171.31,"end":171.47,"confidence":0.99316406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12183120101690292},{"word":"to","start":171.47,"end":171.54999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07599292695522308},{"word":"be","start":171.54999,"end":171.62999,"confidence":0.99316406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05544905364513397},{"word":"the","start":171.62999,"end":171.79,"confidence":0.9375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04153282940387726},{"word":"specific","start":171.79,"end":172.03,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":-0.007792666554450989},{"word":"date","start":172.03,"end":172.26999,"confidence":0.8964844,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.03329357132315636},{"word":"which","start":172.26999,"end":172.43,"confidence":0.9838867,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.07043549418449402},{"word":"is","start":172.43,"end":172.67,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0835130363702774},{"word":"month's","start":172.67,"end":172.98999,"confidence":0.97436523,"punctuated_word":"month's","sentiment":"neutral","sentiment_score":0.0760149210691452},{"word":"year","start":172.98999,"end":173.48999,"confidence":0.9904785,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.057699114084243774},{"word":"that","start":174.26999,"end":174.51,"confidence":0.8413086,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1336713284254074},{"word":"means","start":174.51,"end":174.75,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.12510094046592712},{"word":"we","start":174.75,"end":174.90999,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1849900186061859},{"word":"won't","start":174.90999,"end":175.06999,"confidence":0.99853516,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.11630885303020476},{"word":"have","start":175.06999,"end":175.23,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0839962288737297},{"word":"the","start":175.23,"end":175.31,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011869624257087708},{"word":"medical","start":175.31,"end":175.79,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.08557308465242386},{"word":"requirement","start":175.79,"end":176.26999,"confidence":0.9980469,"punctuated_word":"requirement","sentiment":"neutral","sentiment_score":-0.017915651202201843},{"word":"for","start":176.26999,"end":176.51,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02643974870443344},{"word":"that","start":176.51,"end":176.59,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.025267809629440308},{"word":"period","start":176.59,"end":176.98999,"confidence":1.0,"punctuated_word":"period","sentiment":"neutral","sentiment_score":0.006671279668807983},{"word":"of","start":176.98999,"end":177.06999,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06263038516044617},{"word":"time","start":177.06999,"end":177.56999,"confidence":0.99902344,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.04679553955793381},{"word":"yep","start":185.02501,"end":185.52501,"confidence":0.96875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05420948192477226},{"word":"yep","start":192.225,"end":192.545,"confidence":0.9885254,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04520043730735779},{"word":"and","start":192.545,"end":192.785,"confidence":0.9614258,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.031547099351882935},{"word":"will","start":192.785,"end":192.945,"confidence":0.5751953,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02908100187778473},{"word":"be","start":192.945,"end":193.185,"confidence":0.875,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.023004813119769096},{"word":"reviewed","start":193.185,"end":193.685,"confidence":0.9921875,"punctuated_word":"reviewed","sentiment":"neutral","sentiment_score":0.05994512885808945},{"word":"at","start":193.825,"end":194.225,"confidence":0.9838867,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.011545930057764052},{"word":"no","start":199.56,"end":200.06,"confidence":0.9890137,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2126665860414505},{"word":"and","start":200.44,"end":200.68,"confidence":0.9428711,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.14913998544216156},{"word":"when","start":200.68,"end":200.84,"confidence":0.9980469,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.1902099847793579},{"word":"i","start":200.84,"end":200.92,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18766161799430847},{"word":"read","start":200.92,"end":201.08,"confidence":0.9892578,"punctuated_word":"read","sentiment":"neutral","sentiment_score":-0.19844689965248108},{"word":"it","start":201.08,"end":201.23999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.16899845004081726},{"word":"when","start":201.23999,"end":201.4,"confidence":0.9770508,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.17560406029224396},{"word":"i","start":201.4,"end":201.56,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1749524176120758},{"word":"read","start":201.56,"end":201.64,"confidence":1.0,"punctuated_word":"read","sentiment":"neutral","sentiment_score":-0.17538434267044067},{"word":"it","start":201.64,"end":201.8,"confidence":0.9885254,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.12679612636566162},{"word":"i","start":201.8,"end":201.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19541823863983152},{"word":"was","start":201.88,"end":202.04,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2003210037946701},{"word":"like","start":202.04,"end":202.28,"confidence":0.94970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.15963618457317352},{"word":"yep","start":202.28,"end":202.78,"confidence":0.95247394,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.17961350083351135},{"word":"i","start":202.84,"end":203.16,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2127775996923447},{"word":"i","start":203.16,"end":203.48,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2132415622472763},{"word":"i","start":203.48,"end":203.72,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2079070210456848},{"word":"see","start":203.72,"end":204.22,"confidence":0.99560547,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.14950212836265564},{"word":"i","start":204.92,"end":205.08,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08059649914503098},{"word":"see","start":205.08,"end":205.58,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.050897590816020966},{"word":"so","start":207.16,"end":207.56,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0288802832365036},{"word":"i'm","start":207.56,"end":207.88,"confidence":0.98999023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.005471415352076292},{"word":"going","start":207.88,"end":208.12,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.0040495190769433975},{"word":"to","start":208.12,"end":208.28,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01604538783431053},{"word":"send","start":208.28,"end":208.78,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.004271593876183033},{"word":"i'm","start":209.08,"end":209.31999,"confidence":0.8486328,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.016654696315526962},{"word":"gonna","start":209.31999,"end":209.56,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.020845571532845497},{"word":"send","start":209.56,"end":209.8,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.014703774824738504},{"word":"you","start":209.8,"end":210.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03009752929210663},{"word":"the","start":210.04,"end":210.2,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03094954416155815},{"word":"form","start":210.2,"end":210.7,"confidence":0.9941406,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":0.01685904711484909},{"word":"oh","start":214.395,"end":214.895,"confidence":0.93774414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.047347862273454666},{"word":"this","start":215.675,"end":215.91501,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04946873337030411},{"word":"time","start":215.91501,"end":216.235,"confidence":0.7585449,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.04692560434341431},{"word":"yeah","start":216.235,"end":216.475,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05412537604570389},{"word":"it","start":216.475,"end":216.55501,"confidence":0.98828125,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1524263471364975},{"word":"is","start":216.55501,"end":216.795,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.28610920906066895},{"word":"true","start":216.795,"end":217.295,"confidence":0.7680664,"punctuated_word":"true.","sentiment":"neutral","sentiment_score":-0.2349890172481537},{"word":"no","start":219.35501,"end":219.595,"confidence":0.99658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21763527393341064},{"word":"it's","start":219.595,"end":219.755,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.15393540263175964},{"word":"called","start":219.755,"end":220.155,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.19621922075748444},{"word":"claim","start":220.155,"end":220.63501,"confidence":0.98535156,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.11916952580213548},{"word":"payment","start":220.63501,"end":221.13501,"confidence":0.9370117,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.06574559211730957},{"word":"record","start":221.27501,"end":221.675,"confidence":0.5727539,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.09349992871284483},{"word":"something","start":221.675,"end":221.99501,"confidence":0.80566406,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.050973184406757355},{"word":"or","start":221.99501,"end":222.155,"confidence":0.57714844,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0398247167468071},{"word":"other","start":222.155,"end":222.395,"confidence":0.89990234,"punctuated_word":"other.","sentiment":"neutral","sentiment_score":-0.07293596863746643},{"word":"yeah","start":222.395,"end":222.895,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03299691155552864},{"word":"yeah","start":223.195,"end":223.515,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.029124874621629715},{"word":"but","start":223.515,"end":223.675,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.033660080283880234},{"word":"it's","start":223.675,"end":223.835,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.034669794142246246},{"word":"the","start":223.835,"end":223.99501,"confidence":0.6640625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03237058222293854},{"word":"it's","start":223.99501,"end":224.155,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04416903108358383},{"word":"the","start":224.155,"end":224.315,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05257531255483627},{"word":"doctor's","start":224.315,"end":224.715,"confidence":0.9946289,"punctuated_word":"doctor's","sentiment":"neutral","sentiment_score":-0.04612025246024132},{"word":"treatment","start":224.715,"end":225.215,"confidence":1.0,"punctuated_word":"treatment","sentiment":"neutral","sentiment_score":-0.038362808525562286},{"word":"form","start":225.35501,"end":225.85501,"confidence":0.98168945,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":-0.039619360119104385},{"word":"yeah","start":227.83,"end":228.23001,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0292177926748991},{"word":"and","start":228.23001,"end":228.47,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.025173727422952652},{"word":"that'll","start":228.47,"end":228.71,"confidence":0.9699707,"punctuated_word":"that'll","sentiment":"neutral","sentiment_score":0.03701838105916977},{"word":"just","start":228.71,"end":229.21,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.013613082468509674},{"word":"do","start":229.35,"end":229.59001,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03333599120378494},{"word":"that","start":229.59001,"end":229.91,"confidence":0.9650879,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.028713367879390717},{"word":"and","start":229.91,"end":230.07,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04224393144249916},{"word":"then","start":230.07,"end":230.39,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.07464241981506348},{"word":"i've","start":230.39,"end":230.63,"confidence":0.99658203,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.0768231451511383},{"word":"left","start":230.63,"end":230.87001,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.07934245467185974},{"word":"notes","start":230.87001,"end":231.27,"confidence":0.9970703,"punctuated_word":"notes","sentiment":"neutral","sentiment_score":-0.10272292792797089},{"word":"for","start":231.27,"end":231.59001,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10159601271152496},{"word":"victoria","start":231.59001,"end":232.09001,"confidence":0.99609375,"punctuated_word":"Victoria","sentiment":"neutral","sentiment_score":-0.042145196348428726},{"word":"to","start":232.23001,"end":232.73001,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08736954629421234},{"word":"question","start":233.27,"end":233.77,"confidence":0.9970703,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.11247043311595915},{"word":"why","start":234.07,"end":234.57,"confidence":0.8911133,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.22571244835853577},{"word":"the","start":234.63,"end":234.87001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2038065791130066},{"word":"july","start":234.87001,"end":235.19,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.236433744430542},{"word":"payment","start":235.19,"end":235.51001,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.2298385053873062},{"word":"was","start":235.51001,"end":235.67,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.27561473846435547},{"word":"not","start":235.67,"end":235.83,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.29618731141090393},{"word":"even","start":235.83,"end":236.31,"confidence":1.0,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.31067201495170593},{"word":"made","start":236.31,"end":236.81,"confidence":1.0,"punctuated_word":"made","sentiment":"negative","sentiment_score":-0.3373205065727234},{"word":"because","start":236.87001,"end":237.27,"confidence":0.7080078,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16369888186454773},{"word":"the","start":237.27,"end":237.43001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2149314135313034},{"word":"requirement","start":237.43001,"end":237.93001,"confidence":0.99902344,"punctuated_word":"requirement","sentiment":"neutral","sentiment_score":-0.20158927142620087},{"word":"wasn't","start":238.07,"end":238.39,"confidence":0.9995117,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.20180517435073853},{"word":"till","start":238.39,"end":238.71,"confidence":0.7558594,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.26968953013420105},{"word":"the","start":238.71,"end":238.87001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2034941166639328},{"word":"july","start":238.87001,"end":239.39001,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.11333432793617249},{"word":"31","start":239.39001,"end":239.91,"confidence":1.0,"punctuated_word":"31","sentiment":"neutral","sentiment_score":-0.13485094904899597},{"word":"for","start":239.91,"end":240.07,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19126445055007937},{"word":"the","start":240.07,"end":240.15001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16478417813777924},{"word":"payment","start":240.15001,"end":240.495,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1273767650127411},{"word":"to","start":240.735,"end":240.89499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16051363945007324},{"word":"go","start":240.89499,"end":240.97499,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.10301144421100616},{"word":"through","start":240.97499,"end":241.455,"confidence":0.7442627,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":-0.11811685562133788},{"word":"like","start":241.455,"end":241.955,"confidence":0.8486328,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.183536633849144},{"word":"the","start":242.25499,"end":242.415,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17543616890907288},{"word":"doctor's","start":242.415,"end":242.735,"confidence":0.95581055,"punctuated_word":"doctor's","sentiment":"neutral","sentiment_score":-0.11229133605957033},{"word":"treatment","start":242.735,"end":243.055,"confidence":0.9941406,"punctuated_word":"treatment","sentiment":"neutral","sentiment_score":-0.10001471638679504},{"word":"statement","start":243.055,"end":243.295,"confidence":0.9863281,"punctuated_word":"statement","sentiment":"neutral","sentiment_score":-0.15796834230422974},{"word":"to","start":243.295,"end":243.375,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1741069853305817},{"word":"go","start":243.375,"end":243.53499,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.126206174492836},{"word":"through","start":243.53499,"end":243.69499,"confidence":0.79174805,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":-0.13754206895828247},{"word":"so","start":243.69499,"end":243.935,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.239249050617218},{"word":"why","start":243.935,"end":244.015,"confidence":0.9970703,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.4787496328353882},{"word":"wouldn't","start":244.015,"end":244.25499,"confidence":0.95458984,"punctuated_word":"wouldn't","sentiment":"negative","sentiment_score":-0.4362640976905823},{"word":"you","start":244.25499,"end":244.415,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4264651536941528},{"word":"have","start":244.415,"end":244.575,"confidence":0.65625,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.40863466262817383},{"word":"at","start":244.575,"end":244.655,"confidence":0.9614258,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.533537745475769},{"word":"least","start":244.655,"end":244.89499,"confidence":0.9980469,"punctuated_word":"least","sentiment":"negative","sentiment_score":-0.5963792204856873},{"word":"made","start":244.89499,"end":245.055,"confidence":0.99316406,"punctuated_word":"made","sentiment":"negative","sentiment_score":-0.3610699474811554},{"word":"the","start":245.055,"end":245.135,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3768678307533264},{"word":"july","start":245.135,"end":245.455,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.2672261595726013},{"word":"payment","start":245.455,"end":245.955,"confidence":0.86816406,"punctuated_word":"payment?","sentiment":"neutral","sentiment_score":-0.30899661779403687},{"word":"and","start":246.575,"end":246.815,"confidence":0.75,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2925112545490265},{"word":"then","start":246.815,"end":247.135,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.31913068890571594},{"word":"we're","start":247.135,"end":247.455,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.3622416853904724},{"word":"still","start":247.455,"end":247.955,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.40266215801239014},{"word":"seven","start":248.015,"end":248.25499,"confidence":1.0,"punctuated_word":"seven","sentiment":"negative","sentiment_score":-0.386119931936264},{"word":"days","start":248.25499,"end":248.495,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.32349419593811035},{"word":"away","start":248.495,"end":248.735,"confidence":1.0,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.24001015722751615},{"word":"from","start":248.735,"end":248.97499,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.28307485580444336},{"word":"the","start":248.97499,"end":249.055,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28291720151901245},{"word":"next","start":249.055,"end":249.295,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.2412138283252716},{"word":"payment","start":249.295,"end":249.61499,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.19452327489852905},{"word":"being","start":249.61499,"end":250.11499,"confidence":0.99609375,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.2577889561653137},{"word":"made","start":251.135,"end":251.375,"confidence":0.9970703,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.22995010018348697},{"word":"anyway","start":251.375,"end":251.875,"confidence":0.9309082,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":-0.06598015129566193},{"word":"cool","start":257.25998,"end":257.58,"confidence":0.9560547,"punctuated_word":"Cool","sentiment":"positive","sentiment_score":0.4804666340351105},{"word":"bananas","start":257.58,"end":258.08,"confidence":0.94311523,"punctuated_word":"bananas.","sentiment":"neutral","sentiment_score":0.3021172881126404},{"word":"and","start":258.38,"end":258.53998,"confidence":0.9362793,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.08039629459381104},{"word":"yeah","start":258.53998,"end":258.78,"confidence":0.9975586,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06566402316093445},{"word":"just","start":258.78,"end":259.1,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.017786800861358643},{"word":"be","start":259.1,"end":259.34,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.00036751478910446167},{"word":"specific","start":259.34,"end":259.74,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.05458024889230728},{"word":"with","start":259.74,"end":259.97998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07731010019779205},{"word":"tracy","start":259.97998,"end":260.38,"confidence":0.9741211,"punctuated_word":"Tracy","sentiment":"neutral","sentiment_score":0.09479383379220964},{"word":"to","start":260.38,"end":260.88,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03589242696762085},{"word":"ensure","start":261.1,"end":261.5,"confidence":0.99902344,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.05356397479772568},{"word":"that","start":261.5,"end":262.0,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08099250495433807},{"word":"that","start":262.06,"end":262.56,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08723732084035873},{"word":"portion","start":263.25998,"end":263.75998,"confidence":1.0,"punctuated_word":"portion","sentiment":"neutral","sentiment_score":0.08605843782424927},{"word":"is","start":263.82,"end":264.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018687903881073},{"word":"not","start":265.115,"end":265.615,"confidence":0.8886719,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.03661400452256203},{"word":"i","start":267.35498,"end":267.51498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07599440962076187},{"word":"guess","start":267.51498,"end":267.835,"confidence":0.9946289,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":-0.04056377336382866},{"word":"vague","start":267.835,"end":268.335,"confidence":0.9980469,"punctuated_word":"vague","sentiment":"neutral","sentiment_score":-0.1568487137556076},{"word":"is","start":268.395,"end":268.63498,"confidence":0.66308594,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.061359673738479614},{"word":"the","start":268.63498,"end":268.79498,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.040058434009552},{"word":"the","start":268.79498,"end":269.035,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01882752776145935},{"word":"the","start":269.035,"end":269.115,"confidence":0.84765625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0035607442259788513},{"word":"point","start":269.115,"end":269.435,"confidence":0.72595215,"punctuated_word":"point.","sentiment":"neutral","sentiment_score":-0.010053962469100952},{"word":"is","start":269.435,"end":269.595,"confidence":0.94970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0314364954829216},{"word":"it","start":269.595,"end":269.675,"confidence":0.9277344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.028715044260025024},{"word":"it","start":269.755,"end":269.835,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.037130773067474365},{"word":"just","start":269.835,"end":270.07498,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02023810893297195},{"word":"needs","start":270.07498,"end":270.315,"confidence":0.99902344,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.05800289660692215},{"word":"to","start":270.315,"end":270.395,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06548245996236801},{"word":"be","start":270.395,"end":270.63498,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.032727137207984924},{"word":"more","start":270.63498,"end":270.955,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.04591690003871918},{"word":"specific","start":270.955,"end":271.435,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.011066660284996033},{"word":"about","start":271.435,"end":271.755,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.028324119746685028},{"word":"what","start":271.755,"end":272.255,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.015013650059700012},{"word":"the","start":274.235,"end":274.395,"confidence":0.86279297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02710622549057007},{"word":"actual","start":274.395,"end":274.715,"confidence":1.0,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":-0.020226046442985535},{"word":"treatment","start":274.715,"end":275.115,"confidence":1.0,"punctuated_word":"treatment","sentiment":"neutral","sentiment_score":0.05578269064426422},{"word":"plan","start":275.115,"end":275.435,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.007473163306713104},{"word":"and","start":275.435,"end":275.595,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01385970413684845},{"word":"when","start":275.595,"end":275.835,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.006576620042324066},{"word":"he","start":275.835,"end":275.995,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.05330147594213486},{"word":"is","start":275.995,"end":276.235,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03118956834077835},{"word":"intending","start":276.235,"end":276.63498,"confidence":0.9580078,"punctuated_word":"intending","sentiment":"neutral","sentiment_score":0.04597911983728409},{"word":"to","start":276.63498,"end":276.79498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04707498103380203},{"word":"next","start":276.79498,"end":277.035,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.07866065949201584},{"word":"review","start":277.035,"end":277.35498,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.014702096581459044},{"word":"it","start":277.35498,"end":277.59,"confidence":0.97924805,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0176183320581913},{"word":"and","start":278.07,"end":278.15,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01110132411122322},{"word":"if","start":278.15,"end":278.31,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.005226012319326401},{"word":"it's","start":278.31,"end":278.47,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.002808231394737959},{"word":"six","start":278.47,"end":278.71,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.0009385929442942142},{"word":"months","start":278.71,"end":278.87,"confidence":0.9916992,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.001650115940719843},{"word":"it's","start":278.87,"end":279.11,"confidence":0.9946289,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0009635115857236088},{"word":"six","start":279.11,"end":279.27,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.007792480289936066},{"word":"months","start":279.27,"end":279.51,"confidence":0.8708496,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.009265054948627949},{"word":"if","start":279.51,"end":279.66998,"confidence":0.99316406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.007366422563791275},{"word":"it","start":279.66998,"end":279.75,"confidence":0.28955078,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.008715962991118431},{"word":"you","start":279.83,"end":279.91,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009577659890055656},{"word":"know","start":279.91,"end":280.15,"confidence":0.97216797,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.012895699590444565},{"word":"even","start":280.15,"end":280.31,"confidence":1.0,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.01866917870938778},{"word":"though","start":280.31,"end":280.63,"confidence":0.99902344,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.0283062644302845},{"word":"the","start":280.63,"end":280.71,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02425555884838104},{"word":"treatment","start":280.71,"end":281.19,"confidence":1.0,"punctuated_word":"treatment","sentiment":"neutral","sentiment_score":-0.040261466056108475},{"word":"plan","start":281.19,"end":281.43,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.040581874549388885},{"word":"is","start":281.43,"end":281.66998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02252642810344696},{"word":"for","start":281.66998,"end":281.83,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.026973269879817963},{"word":"twelve","start":281.83,"end":282.07,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.039201319217681885},{"word":"months","start":282.07,"end":282.23,"confidence":0.9812012,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.0141671784222126},{"word":"if","start":282.23,"end":282.38998,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.007004903629422188},{"word":"he's","start":282.38998,"end":282.63,"confidence":0.9995117,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.005545242223888636},{"word":"intending","start":282.63,"end":282.94998,"confidence":0.99316406,"punctuated_word":"intending","sentiment":"neutral","sentiment_score":-0.006175762042403221},{"word":"on","start":282.94998,"end":283.19,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004792485386133194},{"word":"reviewing","start":283.19,"end":283.59,"confidence":1.0,"punctuated_word":"reviewing","sentiment":"neutral","sentiment_score":-0.007513429969549179},{"word":"your","start":283.59,"end":283.75,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.024401988834142685},{"word":"treatment","start":283.75,"end":284.15,"confidence":1.0,"punctuated_word":"treatment","sentiment":"neutral","sentiment_score":-0.035813476890325546},{"word":"plan","start":284.15,"end":284.38998,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.0330488495528698},{"word":"in","start":284.38998,"end":284.55,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005551900714635849},{"word":"six","start":284.55,"end":284.79,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.016536768525838852},{"word":"months","start":284.79,"end":285.29,"confidence":0.9946289,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.004560669884085655},{"word":"write","start":285.35,"end":285.59,"confidence":0.9873047,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.006026703864336014},{"word":"that","start":285.59,"end":285.99,"confidence":0.9199219,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.02041885256767273},{"word":"and","start":285.99,"end":286.15,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16070905327796936},{"word":"that's","start":286.15,"end":286.47,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.2965048551559448},{"word":"fine","start":286.47,"end":286.71,"confidence":0.9951172,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.27232658863067627},{"word":"it","start":286.71,"end":286.79,"confidence":0.9941406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.215343177318573},{"word":"just","start":286.79,"end":286.94998,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13872501254081726},{"word":"means","start":286.94998,"end":287.19,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.07924183458089828},{"word":"that","start":287.19,"end":287.35,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1070287823677063},{"word":"when","start":287.35,"end":287.51,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.13614678382873535},{"word":"you","start":287.51,"end":287.66998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1408752202987671},{"word":"have","start":287.66998,"end":287.83,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13758179545402527},{"word":"your","start":287.83,"end":288.07,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07942831516265869},{"word":"review","start":288.07,"end":288.38998,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.07522572576999664},{"word":"with","start":288.38998,"end":288.63,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0987253040075302},{"word":"him","start":288.63,"end":289.03,"confidence":0.99853516,"punctuated_word":"him,","sentiment":"neutral","sentiment_score":0.1324868202209473},{"word":"you","start":289.03,"end":289.27,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1307892948389053},{"word":"would","start":289.27,"end":289.51,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.12287906557321548},{"word":"take","start":289.51,"end":289.66998,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.10361094772815704},{"word":"this","start":289.66998,"end":289.91,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.10462014377117156},{"word":"form","start":289.91,"end":290.15,"confidence":1.0,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.06914027780294418},{"word":"and","start":290.15,"end":290.31,"confidence":0.60302734,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0947984829545021},{"word":"we","start":290.31,"end":290.47,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10018758475780488},{"word":"would","start":290.47,"end":290.63,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.099843367934227},{"word":"refill","start":290.63,"end":291.03,"confidence":0.99609375,"punctuated_word":"refill","sentiment":"neutral","sentiment_score":0.08803385496139526},{"word":"it","start":291.03,"end":291.11,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.035976387560367584},{"word":"out","start":291.11,"end":291.435,"confidence":0.9172363,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.055081672966480255},{"word":"and","start":291.675,"end":292.175,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03728790953755379},{"word":"and","start":292.235,"end":292.395,"confidence":0.80908203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010184705257415771},{"word":"he","start":292.395,"end":292.555,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.01593804359436035},{"word":"would","start":292.555,"end":292.715,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0029364265501499176},{"word":"say","start":292.715,"end":292.875,"confidence":0.90283203,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.01166708767414093},{"word":"i've","start":292.875,"end":293.115,"confidence":0.8894043,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.011791514232754707},{"word":"reviewed","start":293.115,"end":293.355,"confidence":0.99902344,"punctuated_word":"reviewed","sentiment":"neutral","sentiment_score":0.014675535261631012},{"word":"it","start":293.355,"end":293.755,"confidence":0.8581543,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.008405786007642746},{"word":"and","start":293.755,"end":294.075,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004813220351934433},{"word":"i'm","start":294.075,"end":294.315,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.006084838416427374},{"word":"recommending","start":294.315,"end":294.715,"confidence":1.0,"punctuated_word":"recommending","sentiment":"neutral","sentiment_score":-0.003619259223341942},{"word":"another","start":294.715,"end":295.035,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.03235219791531563},{"word":"review","start":295.035,"end":295.275,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.005195058882236481},{"word":"in","start":295.275,"end":295.51498,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.028237752616405487},{"word":"six","start":295.51498,"end":295.675,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.024491436779499057},{"word":"months","start":295.675,"end":296.075,"confidence":0.7895508,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.014118803665041924},{"word":"same","start":296.075,"end":296.315,"confidence":0.9980469,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.0071747079491615295},{"word":"treatment","start":296.315,"end":296.79498,"confidence":0.8190918,"punctuated_word":"treatment.","sentiment":"neutral","sentiment_score":-0.0076525043696165085},{"word":"well","start":296.79498,"end":296.955,"confidence":0.89086914,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.014146792702376842},{"word":"we're","start":296.955,"end":297.115,"confidence":0.99658203,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.023006480187177655},{"word":"changing","start":297.115,"end":297.51498,"confidence":0.99902344,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.026354994624853138},{"word":"treatment","start":297.51498,"end":298.01498,"confidence":0.9904785,"punctuated_word":"treatment.","sentiment":"neutral","sentiment_score":-0.05444169044494629},{"word":"yeah","start":302.875,"end":303.375,"confidence":0.8654785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01387602835893631},{"word":"yeah","start":303.835,"end":304.075,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009347472339868546},{"word":"yeah","start":304.075,"end":304.315,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0155549393966794},{"word":"and","start":304.315,"end":304.475,"confidence":0.55908203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.029459182173013687},{"word":"i","start":304.475,"end":304.555,"confidence":0.59521484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05230744555592537},{"word":"mean","start":304.555,"end":305.055,"confidence":0.89282227,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.044051289558410645},{"word":"jess","start":307.27002,"end":307.59,"confidence":0.6826172,"punctuated_word":"Jess","sentiment":"neutral","sentiment_score":-0.06970258802175522},{"word":"just","start":307.59,"end":307.83002,"confidence":0.90771484,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0685778334736824},{"word":"told","start":307.83002,"end":307.99,"confidence":0.99902344,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.07717963308095932},{"word":"me","start":307.99,"end":308.31,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07077057659626007},{"word":"she","start":308.31,"end":308.81,"confidence":0.9741211,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.06679286062717438},{"word":"she","start":309.67,"end":309.83002,"confidence":0.72216797,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.07533827424049377},{"word":"had","start":309.83002,"end":310.31,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.08685258775949478},{"word":"a","start":310.31,"end":310.63,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07501925528049469},{"word":"claim","start":310.63,"end":311.13,"confidence":0.99902344,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.04713744297623634},{"word":"that","start":311.27002,"end":311.59,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07470683753490448},{"word":"she","start":311.59,"end":311.83002,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.07225017249584198},{"word":"was","start":311.83002,"end":312.07,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07459791749715805},{"word":"doing","start":312.07,"end":312.47,"confidence":0.9980469,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.063753142952919},{"word":"with","start":312.47,"end":312.71,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.05952684208750725},{"word":"a","start":312.71,"end":312.87,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05779815837740898},{"word":"client","start":312.87,"end":313.27002,"confidence":0.8833008,"punctuated_word":"client,","sentiment":"neutral","sentiment_score":-0.06940868496894836},{"word":"and","start":313.27002,"end":313.51,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05562452971935272},{"word":"they","start":313.51,"end":313.67,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.08237919956445694},{"word":"had","start":313.67,"end":313.99,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.0743827372789383},{"word":"two","start":313.99,"end":314.15,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.0715513825416565},{"word":"questions","start":314.15,"end":314.65,"confidence":1.0,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":-0.057342998683452606},{"word":"to","start":314.71,"end":314.87,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08093200623989105},{"word":"ask","start":314.87,"end":315.37,"confidence":0.83374023,"punctuated_word":"ask.","sentiment":"neutral","sentiment_score":-0.07890044152736664},{"word":"it","start":315.51,"end":315.59,"confidence":0.57128906,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.10669932514429092},{"word":"was","start":315.59,"end":315.99,"confidence":0.9760742,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.12230557948350906},{"word":"$4","start":315.99,"end":316.63,"confidence":0.8557129,"punctuated_word":"$4","sentiment":"neutral","sentiment_score":-0.09159670770168304},{"word":"bill","start":316.63,"end":317.13,"confidence":0.98291016,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.09654383361339568},{"word":"so","start":318.39,"end":318.71,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0824185311794281},{"word":"i","start":318.71,"end":318.79,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09985039383172988},{"word":"was","start":318.79,"end":318.95,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09933488070964812},{"word":"like","start":318.95,"end":319.27002,"confidence":0.9448242,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.051430121064186096},{"word":"oh","start":319.27002,"end":319.51,"confidence":0.9746094,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.13577207922935486},{"word":"$200","start":319.51,"end":320.31,"confidence":0.99401855,"punctuated_word":"$200","sentiment":"neutral","sentiment_score":-0.11812838912010191},{"word":"isn't","start":320.31,"end":320.55002,"confidence":0.9748535,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.14217980206012726},{"word":"that","start":320.55002,"end":320.71,"confidence":0.9482422,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16918309032917023},{"word":"bad","start":320.71,"end":321.21,"confidence":0.83154297,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":-0.1581363081932068},{"word":"yep","start":324.425,"end":324.925,"confidence":0.8918457,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05803630501031875},{"word":"of","start":328.905,"end":329.145,"confidence":0.99609375,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.01831352896988392},{"word":"course","start":329.145,"end":329.645,"confidence":0.99902344,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.01378951407968998},{"word":"they're","start":332.825,"end":333.065,"confidence":0.95092773,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.01686331257224083},{"word":"really","start":333.065,"end":333.305,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.027242816984653473},{"word":"nice","start":333.305,"end":333.54498,"confidence":1.0,"punctuated_word":"nice","sentiment":"neutral","sentiment_score":0.23735633492469788},{"word":"people","start":333.54498,"end":334.04498,"confidence":1.0,"punctuated_word":"people.","sentiment":"neutral","sentiment_score":0.108911894261837},{"word":"well","start":338.09,"end":338.33002,"confidence":0.7451172,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.1024738997220993},{"word":"just","start":338.33002,"end":338.49002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1092832162976265},{"word":"go","start":338.49002,"end":338.65,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.12237033993005753},{"word":"back","start":338.65,"end":338.97,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1008925437927246},{"word":"just","start":338.97,"end":339.13,"confidence":0.97802734,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12115174531936646},{"word":"go","start":339.13,"end":339.29,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.1116236001253128},{"word":"back","start":339.29,"end":339.45,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1006525531411171},{"word":"to","start":339.45,"end":339.61002,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09367720782756804},{"word":"tracy","start":339.61002,"end":339.93,"confidence":0.99121094,"punctuated_word":"Tracy","sentiment":"neutral","sentiment_score":-0.06994450837373734},{"word":"and","start":339.93,"end":340.01,"confidence":0.95410156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0705283135175705},{"word":"be","start":340.01,"end":340.17,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07684057205915451},{"word":"like","start":340.17,"end":340.33002,"confidence":0.9626465,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06692016869783401},{"word":"hey","start":340.33002,"end":340.57,"confidence":0.9770508,"punctuated_word":"hey.","sentiment":"neutral","sentiment_score":-0.08218255639076233},{"word":"he","start":340.57,"end":340.73,"confidence":0.9770508,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.1003570556640625},{"word":"actually","start":340.73,"end":341.05002,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.1498170644044876},{"word":"filled","start":341.05002,"end":341.21,"confidence":0.9873047,"punctuated_word":"filled","sentiment":"neutral","sentiment_score":-0.1812010407447815},{"word":"out","start":341.21,"end":341.37,"confidence":0.96972656,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.14213456213474274},{"word":"the","start":341.37,"end":341.45,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15546511113643646},{"word":"form","start":341.45,"end":341.69,"confidence":1.0,"punctuated_word":"form","sentiment":"neutral","sentiment_score":-0.19617027044296265},{"word":"wrong","start":341.69,"end":341.93,"confidence":0.80615234,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.20175665616989136},{"word":"didn't","start":341.93,"end":342.17,"confidence":0.9946289,"punctuated_word":"Didn't","sentiment":"neutral","sentiment_score":-0.22250697016716003},{"word":"do","start":342.17,"end":342.33002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2236112505197525},{"word":"what","start":342.33002,"end":342.49002,"confidence":0.98291016,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.28310221433639526},{"word":"it","start":342.49002,"end":342.57,"confidence":0.70214844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2117667496204376},{"word":"need","start":342.57,"end":342.81,"confidence":0.3713379,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.20712845027446747},{"word":"to","start":342.81,"end":342.89,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1729976236820221},{"word":"do","start":342.89,"end":343.37,"confidence":0.8161621,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.15693116188049316},{"word":"so","start":343.37,"end":343.87,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0995018184185028},{"word":"i'm","start":345.85,"end":345.93,"confidence":0.61572266,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1513800472021103},{"word":"not","start":345.93,"end":346.09,"confidence":0.69970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19120310246944427},{"word":"paying","start":346.09,"end":346.33002,"confidence":0.98828125,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.21603797376155853},{"word":"it","start":346.33002,"end":346.83002,"confidence":0.9758301,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.19927822053432465},{"word":"yeah","start":351.22498,"end":351.72498,"confidence":0.88916016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04894709587097168},{"word":"perfect","start":356.26498,"end":356.66498,"confidence":0.9824219,"punctuated_word":"Perfect,","sentiment":"positive","sentiment_score":0.733352780342102},{"word":"my","start":356.66498,"end":356.82498,"confidence":0.9970703,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.6805920600891113},{"word":"love","start":356.82498,"end":356.94498,"confidence":0.99902344,"punctuated_word":"love.","sentiment":"positive","sentiment_score":0.5983571410179138},{"word":"if","start":356.94498,"end":357.06497,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.19100311398506165},{"word":"you","start":357.06497,"end":357.22498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1116807460784912},{"word":"have","start":357.22498,"end":357.305,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08813385665416718},{"word":"any","start":357.305,"end":357.54498,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.10628663003444672},{"word":"issues","start":357.54498,"end":357.865,"confidence":0.99609375,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":0.06870351731777191},{"word":"give","start":357.865,"end":358.025,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.07679452002048492},{"word":"me","start":358.025,"end":358.185,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07610264420509338},{"word":"a","start":358.185,"end":358.34497,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10817985236644743},{"word":"call","start":358.34497,"end":358.84497,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.12308000028133392},{"word":"absolutely","start":362.10498,"end":362.60498,"confidence":0.99853516,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.24393385648727417},{"word":"bye","start":363.38498,"end":363.88498,"confidence":0.93603516,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.7020229697227478}],"paragraphs":{"transcript":"\nHi, Janine. Larissa from ArcView. How are you going? Good. As always, I'd need to let you know our calls are recorded for quality and coaching.\n\nAnd if I could get you to confirm security even though I know I'm talking to you, just cool. That was easy. I spoke with one pass. Caden couldn't get through. I just jumped on, and I was lucky enough to kinda squeeze in the gap, I guess.\n\nI so I spoke with not your claims assessor. I spoke with probably one of the most useful claims assessors I've ever spoken to in my life, which was very nice. Yes. I sure did. She's like, not my client.\n\nI was like, no. I don't even care. You're gonna hear hear from me a lot. So she because I I was like, look. I've I've like, this this is this is my this is my case.\n\nThis is everything. Where am I actually standing? I've emailed Victoria multiple times asking for, like, what timeline we're actually looking at for this claim, what what are the requirements? That way, we can set the expectations. That way, my client can actually live her life and not be beholden to.\n\nAnd she was like, look. Give me a minute. We had a look at the last claim documents together that doctor blah blah blah filled out. Yeah. I wasn't gonna try and pronounce it.\n\nYeah. Absolutely. And she was like, can you see here how he's been really, really vague? And I was like, yeah. I can.\n\nAnd she's like, what I need from the doctor is just confirmation on one of either a confirmation on when we're going to be assessed from a medical standpoint, when we're going to be assessed from a return to work standpoint, or or when we're gonna be assessed from a, like, a a medication standpoint. He's like and Jess said, because, obviously, with cancer, you would there's there's an expectation that, yeah, you you have x number of radiation treatments, x number of chemo, x number of of immunotherapies, and then, generally, you would go for rescan or something like that. No. Not at all. Yes.\n\nSo so she went until we have, like, a solid confirmation, we we have nothing to go off. Everything we're going off is medically related. And I was like, yep. I absolutely see what you mean. I'm like, Janine said it's twelve months.\n\nShe's like, yep. Absolutely. She's like, and I would love to I need the doctor to write that. And I was like, absolutely, you do. So I have the form.\n\nI'm gonna keep a copy of the form anyway, and if we ever have the requirement of going through again, we can do that. But if we have the doctor that fills out the form that says, we're on this treatment plan for twelve months, our next review date for this treatment is scheduled at month's year. It doesn't have to be the specific date, which is month's year. That means we won't have the medical requirement for that period of time. Yep.\n\nYep. And will be reviewed at no. And when I read it when I read it, I was like, yep. I I I see. I see.\n\nSo I'm going to send I'm gonna send you the form. Oh, this time. Yeah. It is true. No.\n\nIt's called claim payment record something or other. Yeah. Yeah. But it's the it's the doctor's treatment form. Yeah.\n\nAnd that'll just do that. And then I've left notes for Victoria to question why the July payment was not even made because the requirement wasn't till the July 31 for the payment to go through, like, the doctor's treatment statement to go through. So why wouldn't you have at least made the July payment? And then we're still seven days away from the next payment being made anyway. Cool bananas.\n\nAnd, yeah, just be specific with Tracy to ensure that that portion is not, I guess, vague is the the the point. Is it it just needs to be more specific about what the actual treatment plan and when he is intending to next review it. And if it's six months, it's six months. If it you know, even though the treatment plan is for twelve months, if he's intending on reviewing your treatment plan in six months, write that. And that's fine.\n\nIt just means that when you have your review with him, you would take this form and we would refill it out. And and he would say, I've reviewed it, and I'm recommending another review in six months. Same treatment. Well, we're changing treatment. Yeah.\n\nYeah. Yeah. And I mean, Jess just told me she she had a claim that she was doing with a client, and they had two questions to ask. It was $4 bill. So I was like, oh, $200 isn't that bad.\n\nYep. Of course. They're really nice people. Well, just go back just go back to Tracy and be like, hey. He actually filled out the form wrong.\n\nDidn't do what it need to do. So I'm not paying it. Yeah. Perfect, my love. If you have any issues, give me a call.\n\nAbsolutely. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Janine.","start":1.76,"end":2.32,"sentiment":"neutral","sentiment_score":0.1484488919377327},{"text":"Larissa from ArcView.","start":2.32,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.20415809750556946},{"text":"How are you going?","start":3.1999998,"end":4.1,"sentiment":"neutral","sentiment_score":0.2347981482744217},{"text":"Good.","start":6.3199997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.5606400370597839},{"text":"As always, I'd need to let you know our calls are recorded for quality and coaching.","start":7.12,"end":10.16,"sentiment":"neutral","sentiment_score":0.1754065379500389}],"sentiment":"neutral","sentiment_score":0.20060420437501028,"num_words":26,"start":1.76,"end":10.16},{"sentences":[{"text":"And if I could get you to confirm security even though I know I'm talking to you, just cool.","start":10.16,"end":15.224999,"sentiment":"neutral","sentiment_score":0.14196013698452398},{"text":"That was easy.","start":15.224999,"end":16.125,"sentiment":"positive","sentiment_score":0.5360035498936971},{"text":"I spoke with one pass.","start":21.225,"end":24.765,"sentiment":"neutral","sentiment_score":0.014140201359987259},{"text":"Caden couldn't get through.","start":25.945,"end":27.145,"sentiment":"neutral","sentiment_score":-0.09705580957233906},{"text":"I just jumped on, and I was lucky enough to kinda squeeze in the gap, I guess.","start":27.145,"end":31.17,"sentiment":"neutral","sentiment_score":-0.009565129437867333}],"sentiment":"neutral","sentiment_score":0.07969007959278922,"num_words":48,"start":10.16,"end":31.17},{"sentences":[{"text":"I so I spoke with not your claims assessor.","start":32.91,"end":37.47,"sentiment":"neutral","sentiment_score":-0.03486782043344445},{"text":"I spoke with probably one of the most useful claims assessors I've ever spoken to in my life, which was very nice.","start":37.47,"end":42.05,"sentiment":"positive","sentiment_score":0.36432387781414116},{"text":"Yes.","start":45.115,"end":45.515,"sentiment":"neutral","sentiment_score":0.12698428332805634},{"text":"I sure did.","start":45.515,"end":46.555,"sentiment":"neutral","sentiment_score":0.1365929345289866},{"text":"She's like, not my client.","start":46.555,"end":47.435,"sentiment":"neutral","sentiment_score":-0.05111230295151472}],"sentiment":"neutral","sentiment_score":0.19956291250418873,"num_words":40,"start":32.91,"end":47.435},{"sentences":[{"text":"I was like, no.","start":47.435,"end":47.995003,"sentiment":"neutral","sentiment_score":-0.11729614529758692},{"text":"I don't even care.","start":47.995003,"end":48.635002,"sentiment":"neutral","sentiment_score":-0.15397469326853752},{"text":"You're gonna hear hear from me a lot.","start":48.635002,"end":50.415,"sentiment":"neutral","sentiment_score":-0.04386869166046381},{"text":"So she because I I was like, look.","start":52.955,"end":55.66,"sentiment":"neutral","sentiment_score":-0.021823560819029808},{"text":"I've I've like, this this is this is my this is my case.","start":55.66,"end":58.22,"sentiment":"neutral","sentiment_score":0.01367522174349198}],"sentiment":"neutral","sentiment_score":-0.038725499768514894,"num_words":37,"start":47.435,"end":58.22},{"sentences":[{"text":"This is everything.","start":58.22,"end":59.02,"sentiment":"neutral","sentiment_score":0.06405336658159892},{"text":"Where am I actually standing?","start":59.02,"end":60.14,"sentiment":"neutral","sentiment_score":-0.02030954957008362},{"text":"I've emailed Victoria multiple times asking for, like, what timeline we're actually looking at for this claim, what what are the requirements?","start":60.14,"end":67.28,"sentiment":"neutral","sentiment_score":0.06875348565253345},{"text":"That way, we can set the expectations.","start":67.42,"end":68.72,"sentiment":"neutral","sentiment_score":0.2199141031929425},{"text":"That way, my client can actually live her life and not be beholden to.","start":68.78,"end":73.305,"sentiment":"neutral","sentiment_score":0.2511024145143373}],"sentiment":"neutral","sentiment_score":0.1305494423882634,"num_words":51,"start":58.22,"end":73.305},{"sentences":[{"text":"And she was like, look.","start":74.325005,"end":75.125,"sentiment":"neutral","sentiment_score":0.011506873369216918},{"text":"Give me a minute.","start":75.125,"end":75.845,"sentiment":"neutral","sentiment_score":0.01516731409355998},{"text":"We had a look at the last claim documents together that doctor blah blah blah filled out.","start":75.845,"end":81.69,"sentiment":"neutral","sentiment_score":0.004745328607147231},{"text":"Yeah.","start":82.01,"end":82.170006,"sentiment":"neutral","sentiment_score":0.017979677766561508},{"text":"I wasn't gonna try and pronounce it.","start":82.170006,"end":83.950005,"sentiment":"neutral","sentiment_score":-0.013180577861411231}],"sentiment":"neutral","sentiment_score":0.003664407125838539,"num_words":34,"start":74.325005,"end":83.950005},{"sentences":[{"text":"Yeah.","start":86.97,"end":87.29,"sentiment":"neutral","sentiment_score":0.061891425400972366},{"text":"Absolutely.","start":87.29,"end":87.79,"sentiment":"neutral","sentiment_score":0.09398812055587769},{"text":"And she was like, can you see here how he's been really, really vague?","start":89.770004,"end":92.73,"sentiment":"neutral","sentiment_score":-0.0046157074560012135},{"text":"And I was like, yeah.","start":92.73,"end":93.450005,"sentiment":"neutral","sentiment_score":-0.007236610352993012},{"text":"I can.","start":93.450005,"end":94.035,"sentiment":"neutral","sentiment_score":-0.01237259525805712}],"sentiment":"neutral","sentiment_score":0.0013187564909458158,"num_words":23,"start":86.97,"end":94.035},{"sentences":[{"text":"And she's like, what I need from the doctor is just confirmation on one of either a confirmation on when we're going to be assessed from a medical standpoint, when we're going to be assessed from a return to work standpoint, or or when we're gonna be assessed from a, like, a a medication standpoint.","start":94.51501,"end":113.939995,"sentiment":"neutral","sentiment_score":0.016476287705485117},{"text":"He's like and Jess said, because, obviously, with cancer, you would there's there's an expectation that, yeah, you you have x number of radiation treatments, x number of chemo, x number of of immunotherapies, and then, generally, you would go for rescan or something like that.","start":113.939995,"end":129.705,"sentiment":"neutral","sentiment_score":-0.051253725815078484},{"text":"No.","start":131.605,"end":132.105,"sentiment":"negative","sentiment_score":-0.5756192207336426},{"text":"Not at all.","start":132.725,"end":133.625,"sentiment":"negative","sentiment_score":-0.7228861252466837},{"text":"Yes.","start":134.805,"end":135.305,"sentiment":"neutral","sentiment_score":-0.05406571924686432}],"sentiment":"neutral","sentiment_score":-0.04009263093785365,"num_words":106,"start":94.51501,"end":135.305},{"sentences":[{"text":"So so she went until we have, like, a solid confirmation, we we have nothing to go off.","start":135.365,"end":141.28,"sentiment":"neutral","sentiment_score":-0.15200285034047234},{"text":"Everything we're going off is medically related.","start":141.28,"end":142.87999,"sentiment":"neutral","sentiment_score":-0.2944107822009495},{"text":"And I was like, yep.","start":142.87999,"end":143.51999,"sentiment":"neutral","sentiment_score":-0.2143846333026886},{"text":"I absolutely see what you mean.","start":143.51999,"end":144.56,"sentiment":"neutral","sentiment_score":-0.2352436607082685},{"text":"I'm like, Janine said it's twelve months.","start":144.56,"end":146.15999,"sentiment":"neutral","sentiment_score":-0.08216373888509614}],"sentiment":"neutral","sentiment_score":-0.18268507173241572,"num_words":43,"start":135.365,"end":146.15999},{"sentences":[{"text":"She's like, yep.","start":146.15999,"end":146.95999,"sentiment":"neutral","sentiment_score":-0.12254499395688374},{"text":"Absolutely.","start":146.95999,"end":147.35999,"sentiment":"neutral","sentiment_score":-0.01286279782652855},{"text":"She's like, and I would love to I need the doctor to write that.","start":147.35999,"end":149.76,"sentiment":"neutral","sentiment_score":-0.06235060202223914},{"text":"And I was like, absolutely, you do.","start":149.76,"end":151.54,"sentiment":"neutral","sentiment_score":0.050058482480900626},{"text":"So I have the form.","start":153.13501,"end":155.235,"sentiment":"neutral","sentiment_score":0.07640985697507859}],"sentiment":"neutral","sentiment_score":-0.01736491819222768,"num_words":30,"start":146.15999,"end":155.235},{"sentences":[{"text":"I'm gonna keep a copy of the form anyway, and if we ever have the requirement of going through again, we can do that.","start":155.29501,"end":160.65501,"sentiment":"neutral","sentiment_score":0.08810982651387651},{"text":"But if we have the doctor that fills out the form that says, we're on this treatment plan for twelve months, our next review date for this treatment is scheduled at month's year.","start":160.65501,"end":170.98999,"sentiment":"neutral","sentiment_score":0.10139808329668912},{"text":"It doesn't have to be the specific date, which is month's year.","start":170.98999,"end":173.48999,"sentiment":"neutral","sentiment_score":0.07085903516660134},{"text":"That means we won't have the medical requirement for that period of time.","start":174.26999,"end":177.56999,"sentiment":"neutral","sentiment_score":0.05540407850192143},{"text":"Yep.","start":185.02501,"end":185.52501,"sentiment":"neutral","sentiment_score":0.05420948192477226}],"sentiment":"neutral","sentiment_score":0.08536799409123788,"num_words":83,"start":155.29501,"end":185.52501},{"sentences":[{"text":"Yep.","start":192.225,"end":192.545,"sentiment":"neutral","sentiment_score":0.04520043730735779},{"text":"And will be reviewed at no.","start":192.545,"end":200.06,"sentiment":"neutral","sentiment_score":-0.013439078815281391},{"text":"And when I read it when I read it, I was like, yep.","start":200.44,"end":202.78,"sentiment":"neutral","sentiment_score":-0.17555252405313346},{"text":"I I I see.","start":202.84,"end":204.22,"sentiment":"neutral","sentiment_score":-0.19585707783699036},{"text":"I see.","start":204.92,"end":205.58,"sentiment":"neutral","sentiment_score":-0.06574704498052597}],"sentiment":"neutral","sentiment_score":-0.12432843267631072,"num_words":26,"start":192.225,"end":205.58},{"sentences":[{"text":"So I'm going to send I'm gonna send you the form.","start":207.16,"end":210.7,"sentiment":"neutral","sentiment_score":0.010920451403680172},{"text":"Oh, this time.","start":214.395,"end":216.235,"sentiment":"neutral","sentiment_score":-0.04791406666239103},{"text":"Yeah.","start":216.235,"end":216.475,"sentiment":"neutral","sentiment_score":-0.05412537604570389},{"text":"It is true.","start":216.475,"end":217.295,"sentiment":"neutral","sentiment_score":-0.22450819114844003},{"text":"No.","start":219.35501,"end":219.595,"sentiment":"neutral","sentiment_score":-0.21763527393341064}],"sentiment":"neutral","sentiment_score":-0.050994866209006624,"num_words":19,"start":207.16,"end":219.595},{"sentences":[{"text":"It's called claim payment record something or other.","start":219.595,"end":222.395,"sentiment":"neutral","sentiment_score":-0.0990379424765706},{"text":"Yeah.","start":222.395,"end":222.895,"sentiment":"neutral","sentiment_score":-0.03299691155552864},{"text":"Yeah.","start":223.195,"end":223.515,"sentiment":"neutral","sentiment_score":-0.029124874621629715},{"text":"But it's the it's the doctor's treatment form.","start":223.515,"end":225.85501,"sentiment":"neutral","sentiment_score":-0.04019340267404914},{"text":"Yeah.","start":227.83,"end":228.23001,"sentiment":"neutral","sentiment_score":0.0292177926748991}],"sentiment":"neutral","sentiment_score":-0.06035551340564301,"num_words":19,"start":219.595,"end":228.23001},{"sentences":[{"text":"And that'll just do that.","start":228.23001,"end":229.91,"sentiment":"neutral","sentiment_score":0.02757091000676155},{"text":"And then I've left notes for Victoria to question why the July payment was not even made because the requirement wasn't till the July 31 for the payment to go through, like, the doctor's treatment statement to go through.","start":229.91,"end":243.69499,"sentiment":"neutral","sentiment_score":-0.16334629077941942},{"text":"So why wouldn't you have at least made the July payment?","start":243.69499,"end":245.955,"sentiment":"negative","sentiment_score":-0.4030400108207356},{"text":"And then we're still seven days away from the next payment being made anyway.","start":246.575,"end":251.875,"sentiment":"neutral","sentiment_score":-0.27725846001080107},{"text":"Cool bananas.","start":257.25998,"end":258.08,"sentiment":"positive","sentiment_score":0.3912919610738754}],"sentiment":"neutral","sentiment_score":-0.19387500601964938,"num_words":71,"start":228.23001,"end":258.08},{"sentences":[{"text":"And, yeah, just be specific with Tracy to ensure that that portion is not, I guess, vague is the the the point.","start":258.38,"end":269.435,"sentiment":"neutral","sentiment_score":0.012367015196518465},{"text":"Is it it just needs to be more specific about what the actual treatment plan and when he is intending to next review it.","start":269.435,"end":277.59,"sentiment":"neutral","sentiment_score":-0.0022972646790246167},{"text":"And if it's six months, it's six months.","start":278.07,"end":279.51,"sentiment":"neutral","sentiment_score":-0.0021928344140178524},{"text":"If it you know, even though the treatment plan is for twelve months, if he's intending on reviewing your treatment plan in six months, write that.","start":279.51,"end":285.99,"sentiment":"neutral","sentiment_score":-0.016076854018207926},{"text":"And that's fine.","start":285.99,"end":286.71,"sentiment":"neutral","sentiment_score":0.2431801656881968}],"sentiment":"neutral","sentiment_score":0.006155898786817554,"num_words":83,"start":258.38,"end":286.71},{"sentences":[{"text":"It just means that when you have your review with him, you would take this form and we would refill it out.","start":286.71,"end":291.435,"sentiment":"neutral","sentiment_score":0.10662590238181027},{"text":"And and he would say, I've reviewed it, and I'm recommending another review in six months.","start":291.675,"end":296.075,"sentiment":"neutral","sentiment_score":-0.0017943740531336518},{"text":"Same treatment.","start":296.075,"end":296.79498,"sentiment":"neutral","sentiment_score":-0.007413606159389019},{"text":"Well, we're changing treatment.","start":296.79498,"end":298.01498,"sentiment":"neutral","sentiment_score":-0.02948748948983848},{"text":"Yeah.","start":302.875,"end":303.375,"sentiment":"neutral","sentiment_score":-0.01387602835893631}],"sentiment":"neutral","sentiment_score":0.04823125930916932,"num_words":45,"start":286.71,"end":303.375},{"sentences":[{"text":"Yeah.","start":303.835,"end":304.075,"sentiment":"neutral","sentiment_score":-0.009347472339868546},{"text":"Yeah.","start":304.075,"end":304.315,"sentiment":"neutral","sentiment_score":-0.0155549393966794},{"text":"And I mean, Jess just told me she she had a claim that she was doing with a client, and they had two questions to ask.","start":304.315,"end":315.37,"sentiment":"neutral","sentiment_score":-0.0667824623389886},{"text":"It was $4 bill.","start":315.51,"end":317.13,"sentiment":"neutral","sentiment_score":-0.10428636148571968},{"text":"So I was like, oh, $200 isn't that bad.","start":318.39,"end":321.21,"sentiment":"neutral","sentiment_score":-0.11738151063521703}],"sentiment":"neutral","sentiment_score":-0.07889818229780692,"num_words":41,"start":303.835,"end":321.21},{"sentences":[{"text":"Yep.","start":324.425,"end":324.925,"sentiment":"neutral","sentiment_score":-0.05803630501031875},{"text":"Of course.","start":328.905,"end":329.645,"sentiment":"neutral","sentiment_score":-0.01605152152478695},{"text":"They're really nice people.","start":332.825,"end":334.04498,"sentiment":"neutral","sentiment_score":0.0975935896858573},{"text":"Well, just go back just go back to Tracy and be like, hey.","start":338.09,"end":340.57,"sentiment":"neutral","sentiment_score":-0.09450317116884085},{"text":"He actually filled out the form wrong.","start":340.57,"end":341.93,"sentiment":"neutral","sentiment_score":-0.16098596581390925}],"sentiment":"neutral","sentiment_score":-0.07611881389662072,"num_words":27,"start":324.425,"end":341.93},{"sentences":[{"text":"Didn't do what it need to do.","start":341.93,"end":343.37,"sentiment":"neutral","sentiment_score":-0.21114920292581832},{"text":"So I'm not paying it.","start":343.37,"end":346.83002,"sentiment":"neutral","sentiment_score":-0.1714802324771881},{"text":"Yeah.","start":351.22498,"end":351.72498,"sentiment":"neutral","sentiment_score":-0.04894709587097168},{"text":"Perfect, my love.","start":356.26498,"end":356.94498,"sentiment":"positive","sentiment_score":0.6707673271497091},{"text":"If you have any issues, give me a call.","start":356.94498,"end":358.84497,"sentiment":"neutral","sentiment_score":0.10555165343814427}],"sentiment":"neutral","sentiment_score":0.023114967346191406,"num_words":25,"start":341.93,"end":358.84497},{"sentences":[{"text":"Absolutely.","start":362.10498,"end":362.60498,"sentiment":"neutral","sentiment_score":0.24393385648727417},{"text":"Bye.","start":363.38498,"end":363.88498,"sentiment":"positive","sentiment_score":0.7020229697227478}],"sentiment":"positive","sentiment_score":0.472978413105011,"num_words":2,"start":362.10498,"end":363.88498}]}}]},{"alternatives":[{"transcript":"Regina speaking. Oh, I'm alright. How are you? Toyota. Anyway. Yes. Mhmm. Just looking for the direct line. Yep. Blanca? Yep. In case you got it wrong. Yes. 12. Yeah. So he didn't he didn't write in there twelve months of immunotherapy. Fuck you. Idiot. Mhmm. Okay. Cool. So I just need to forward that form to Tracy and get make sure which is his secretary and say, I need doctor Slankar to ensure that he writes on here that my immunotherapy is for a twelve month period. Anything on nobody reviewed that that that. Thank you. Yep. I thought that he did that, but, anyway, Didn't do it anymore. Yeah. And yep. The forms on that email they sent me this time. Yeah. It's not it's not called that form. It's just called something number two. Yeah. Yeah. Because yeah. I can. Yep. Yep. Okay. Yep. Okay. Cool. I will forward that to Tracy right now. Yep. Yeah. Okay. Okay. Okay. I will check that I don't have any other paperwork from him that has those dates on it before I pay him $200 to write a form. Yep. He literally filled it out in front of me. Took him 3 minutes in front of me, and he charged me for the consult and to fill the form out. Yeah. Yeah. Yeah. Yeah. Yeah. Oh, look. You know, they don't make their some money somehow, I suppose. Oh, I'll just pay him probably. I can't probably need that much, but, yeah, it's just that whole my age. Yeah. But, anyway, cool. I will get that done. No problemo. Okay. I'll talk to you soon. Okay. Thanks, Theresa. Cheers. Bye.","confidence":0.97802734,"words":[{"word":"regina","start":0.39999998,"end":0.88,"confidence":0.14086914,"punctuated_word":"Regina","sentiment":"neutral","sentiment_score":0.021369848400354385},{"word":"speaking","start":0.88,"end":1.38,"confidence":0.9724121,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.02496802806854248},{"word":"oh","start":4.24,"end":4.56,"confidence":0.96435547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.22476980090141296},{"word":"i'm","start":4.56,"end":4.7999997,"confidence":0.98706055,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2246837615966797},{"word":"alright","start":4.7999997,"end":5.2,"confidence":0.99316406,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.214116632938385},{"word":"how","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2426084280014038},{"word":"are","start":5.3599997,"end":5.44,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1914255768060684},{"word":"you","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2328300029039383},{"word":"toyota","start":13.5199995,"end":14.0199995,"confidence":0.8937988,"punctuated_word":"Toyota.","sentiment":"neutral","sentiment_score":0.19122838973999023},{"word":"anyway","start":16.455,"end":16.955,"confidence":0.4584961,"punctuated_word":"Anyway.","sentiment":"neutral","sentiment_score":0.20179235935211184},{"word":"yes","start":20.135,"end":20.635,"confidence":0.9465332,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11011984944343568},{"word":"mhmm","start":30.78,"end":31.28,"confidence":0.9328613,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014925451949238775},{"word":"just","start":42.7,"end":42.940002,"confidence":0.34594727,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.22048693895339969},{"word":"looking","start":42.940002,"end":43.18,"confidence":0.29907227,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.20903682708740232},{"word":"for","start":43.18,"end":43.34,"confidence":0.98535156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.22449050843715668},{"word":"the","start":43.34,"end":43.42,"confidence":0.6611328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22368764877319336},{"word":"direct","start":43.42,"end":43.74,"confidence":0.99316406,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.2115178406238556},{"word":"line","start":43.74,"end":44.24,"confidence":0.97753906,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.17272408306598663},{"word":"yep","start":74.125,"end":74.625,"confidence":0.76538086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03081965260207653},{"word":"blanca","start":81.16499,"end":81.66499,"confidence":0.60058594,"punctuated_word":"Blanca?","sentiment":"neutral","sentiment_score":0.010370261035859585},{"word":"yep","start":82.204994,"end":82.704994,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01085338182747364},{"word":"in","start":85.564995,"end":85.80499,"confidence":0.80126953,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.015882160514593124},{"word":"case","start":85.80499,"end":85.965,"confidence":0.9970703,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.015744011849164963},{"word":"you","start":85.965,"end":86.125,"confidence":0.90234375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03965230286121368},{"word":"got","start":86.125,"end":86.284996,"confidence":0.8588867,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.03212825581431389},{"word":"it","start":86.284996,"end":86.365,"confidence":0.81591797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03631209954619408},{"word":"wrong","start":86.365,"end":86.67,"confidence":0.9453125,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.02022208273410797},{"word":"yes","start":94.909996,"end":95.409996,"confidence":0.7702637,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.061402518302202225},{"word":"12","start":126.79,"end":127.29,"confidence":0.76171875,"punctuated_word":"12.","sentiment":"neutral","sentiment_score":-0.01232467032968998},{"word":"yeah","start":127.545,"end":128.045,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02822037972509861},{"word":"so","start":128.505,"end":128.745,"confidence":0.83935547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06895820051431656},{"word":"he","start":128.745,"end":128.985,"confidence":0.98535156,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.12723420560359955},{"word":"didn't","start":128.985,"end":129.485,"confidence":0.9926758,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.2731996476650238},{"word":"he","start":129.705,"end":129.865,"confidence":0.98291016,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.1937192678451538},{"word":"didn't","start":129.865,"end":130.185,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.23836879432201383},{"word":"write","start":130.185,"end":130.345,"confidence":0.9819336,"punctuated_word":"write","sentiment":"neutral","sentiment_score":-0.20956316590309143},{"word":"in","start":130.345,"end":130.505,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.19136181473731995},{"word":"there","start":130.505,"end":130.665,"confidence":0.66308594,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.19265589118003845},{"word":"twelve","start":130.665,"end":130.985,"confidence":0.9951172,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.14009767770767212},{"word":"months","start":130.985,"end":131.225,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.15288646519184113},{"word":"of","start":131.225,"end":131.385,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.15926393866539},{"word":"immunotherapy","start":131.385,"end":131.885,"confidence":0.9016927,"punctuated_word":"immunotherapy.","sentiment":"neutral","sentiment_score":-0.15289323031902313},{"word":"fuck","start":133.065,"end":133.465,"confidence":0.22070312,"punctuated_word":"Fuck","sentiment":"negative","sentiment_score":-0.80048668384552},{"word":"you","start":133.465,"end":133.625,"confidence":0.52038574,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.6217454671859741},{"word":"idiot","start":133.625,"end":134.125,"confidence":0.93847656,"punctuated_word":"Idiot.","sentiment":"neutral","sentiment_score":-0.2616159915924072},{"word":"mhmm","start":174.09,"end":174.59,"confidence":0.9069824,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.10261359810829164},{"word":"okay","start":178.41,"end":178.89,"confidence":0.9765625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05187681317329407},{"word":"cool","start":178.89,"end":179.37,"confidence":0.99560547,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.4224621057510376},{"word":"so","start":179.37,"end":179.53,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12081648409366608},{"word":"i","start":179.53,"end":179.69,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11397316306829453},{"word":"just","start":179.69,"end":179.85,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1009402722120285},{"word":"need","start":179.85,"end":180.09,"confidence":0.9902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0938941240310669},{"word":"to","start":180.09,"end":180.25,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10970009118318558},{"word":"forward","start":180.25,"end":180.57,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.10511378943920135},{"word":"that","start":180.57,"end":180.73,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1092112958431244},{"word":"form","start":180.73,"end":181.05,"confidence":0.9707031,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.12444142997264862},{"word":"to","start":181.05,"end":181.29,"confidence":0.9506836,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07504953444004059},{"word":"tracy","start":181.29,"end":181.79,"confidence":0.97265625,"punctuated_word":"Tracy","sentiment":"neutral","sentiment_score":0.12023677676916122},{"word":"and","start":181.85,"end":182.17,"confidence":0.9482422,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.046178460121154785},{"word":"get","start":182.17,"end":182.65,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04390347003936768},{"word":"make","start":182.73,"end":182.97,"confidence":0.9277344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.04587222635746002},{"word":"sure","start":182.97,"end":183.21,"confidence":0.99316406,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.0384468138217926},{"word":"which","start":183.21,"end":183.45,"confidence":0.5908203,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.05388593301177025},{"word":"is","start":183.45,"end":183.61,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05521492660045624},{"word":"his","start":183.61,"end":183.85,"confidence":0.9951172,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.05422571301460266},{"word":"secretary","start":183.85,"end":184.35,"confidence":1.0,"punctuated_word":"secretary","sentiment":"neutral","sentiment_score":0.033175986260175705},{"word":"and","start":185.085,"end":185.325,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015087239444255829},{"word":"say","start":185.325,"end":185.725,"confidence":0.8244629,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.04195556789636612},{"word":"i","start":185.725,"end":185.885,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05732604116201401},{"word":"need","start":185.885,"end":186.125,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.06403406709432602},{"word":"doctor","start":186.125,"end":186.445,"confidence":0.9892578,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":0.05010454356670379},{"word":"slankar","start":186.445,"end":186.945,"confidence":0.4051107,"punctuated_word":"Slankar","sentiment":"neutral","sentiment_score":0.0536036416888237},{"word":"to","start":187.005,"end":187.085,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03535579890012741},{"word":"ensure","start":187.085,"end":187.405,"confidence":0.99902344,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.02844037488102913},{"word":"that","start":187.405,"end":187.565,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05804019421339035},{"word":"he","start":187.565,"end":187.80501,"confidence":0.9970703,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.04519017040729523},{"word":"writes","start":187.80501,"end":188.045,"confidence":0.9921875,"punctuated_word":"writes","sentiment":"neutral","sentiment_score":0.04641037806868553},{"word":"on","start":188.045,"end":188.285,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.057706303894519806},{"word":"here","start":188.285,"end":188.785,"confidence":0.9921875,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.08279968053102493},{"word":"that","start":189.085,"end":189.405,"confidence":0.9716797,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.053909722715616226},{"word":"my","start":189.405,"end":189.645,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07917515933513641},{"word":"immunotherapy","start":189.645,"end":190.145,"confidence":0.9980469,"punctuated_word":"immunotherapy","sentiment":"neutral","sentiment_score":0.1311153769493103},{"word":"is","start":190.525,"end":190.685,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.022211864590644836},{"word":"for","start":190.685,"end":190.845,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0218830369412899},{"word":"a","start":190.845,"end":190.925,"confidence":0.9404297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.031680017709732056},{"word":"twelve","start":190.925,"end":191.245,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.01380397006869316},{"word":"month","start":191.245,"end":191.645,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.012005873024463654},{"word":"period","start":191.645,"end":192.145,"confidence":0.93652344,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":0.04052846506237984},{"word":"anything","start":193.005,"end":193.505,"confidence":0.8618164,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.035374488681554794},{"word":"on","start":193.565,"end":194.065,"confidence":0.671875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.017580538988113403},{"word":"nobody","start":195.085,"end":195.565,"confidence":0.14465332,"punctuated_word":"nobody","sentiment":"neutral","sentiment_score":0.008965980261564255},{"word":"reviewed","start":195.565,"end":195.965,"confidence":0.16564941,"punctuated_word":"reviewed","sentiment":"neutral","sentiment_score":0.04654544964432717},{"word":"that","start":195.965,"end":196.125,"confidence":0.55078125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06172509863972664},{"word":"that","start":196.125,"end":196.205,"confidence":0.4597168,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0881161093711853},{"word":"that","start":196.205,"end":196.445,"confidence":0.50354004,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.08869287371635437},{"word":"thank","start":196.445,"end":196.685,"confidence":0.2861328,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5153664946556091},{"word":"you","start":196.685,"end":197.005,"confidence":0.9926758,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44090402126312256},{"word":"yep","start":197.005,"end":197.505,"confidence":0.9682617,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0391143336892128},{"word":"i","start":197.565,"end":197.725,"confidence":0.21618652,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06382301449775696},{"word":"thought","start":197.725,"end":197.965,"confidence":0.97265625,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.105092853307724},{"word":"that","start":197.965,"end":198.125,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.103874534368515},{"word":"he","start":198.125,"end":198.285,"confidence":0.97265625,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.08863498270511627},{"word":"did","start":198.285,"end":198.445,"confidence":0.9951172,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.1156272068619728},{"word":"that","start":198.445,"end":198.605,"confidence":0.7418213,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.0960899144411087},{"word":"but","start":198.605,"end":198.765,"confidence":0.7102051,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.09589632600545885},{"word":"anyway","start":198.765,"end":199.265,"confidence":0.6567383,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.15073111653327942},{"word":"didn't","start":203.08,"end":203.56,"confidence":0.8144531,"punctuated_word":"Didn't","sentiment":"neutral","sentiment_score":-0.1988547444343567},{"word":"do","start":203.56,"end":203.72,"confidence":0.5439453,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1189139112830162},{"word":"it","start":203.72,"end":203.8,"confidence":0.9038086,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.19428880512714383},{"word":"anymore","start":203.8,"end":204.3,"confidence":0.8120117,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.17870932817459106},{"word":"yeah","start":207.31999,"end":207.8,"confidence":0.9819336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008741352707147598},{"word":"and","start":207.8,"end":208.12,"confidence":0.8671875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0008034482598304749},{"word":"yep","start":208.2,"end":208.7,"confidence":0.829834,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.008054457604885101},{"word":"the","start":211.48,"end":211.64,"confidence":0.8642578,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.005471344105899334},{"word":"forms","start":211.64,"end":211.88,"confidence":0.6748047,"punctuated_word":"forms","sentiment":"neutral","sentiment_score":-0.003703344613313675},{"word":"on","start":211.88,"end":212.04,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.014049572870135307},{"word":"that","start":212.04,"end":212.2,"confidence":0.62158203,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.010657880455255508},{"word":"email","start":212.2,"end":212.52,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.017538197338581085},{"word":"they","start":212.52,"end":212.76,"confidence":0.87158203,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.019955767318606377},{"word":"sent","start":212.76,"end":213.0,"confidence":0.9951172,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.02350933477282524},{"word":"me","start":213.0,"end":213.5,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.028418421745300293},{"word":"this","start":214.28,"end":214.59999,"confidence":0.7753906,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.025796441361308094},{"word":"time","start":214.59999,"end":214.935,"confidence":0.9970703,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.051761116832494736},{"word":"yeah","start":215.33499,"end":215.83499,"confidence":0.8322754,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04441016539931297},{"word":"it's","start":216.295,"end":216.61499,"confidence":0.9741211,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.08565996587276459},{"word":"not","start":216.61499,"end":217.015,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31022948026657104},{"word":"it's","start":217.015,"end":217.33499,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2374410331249237},{"word":"not","start":217.33499,"end":217.575,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24522444605827332},{"word":"called","start":217.575,"end":218.075,"confidence":0.9921875,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.26717105507850647},{"word":"that","start":218.295,"end":218.535,"confidence":0.97265625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22115035355091095},{"word":"form","start":218.535,"end":218.935,"confidence":0.89868164,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":-0.23443147540092468},{"word":"it's","start":218.935,"end":219.175,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17353132367134094},{"word":"just","start":219.175,"end":219.495,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.153376966714859},{"word":"called","start":219.495,"end":219.735,"confidence":0.99609375,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.1653326004743576},{"word":"something","start":219.735,"end":220.235,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.1493445187807083},{"word":"number","start":220.295,"end":220.535,"confidence":0.8935547,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.12013638764619829},{"word":"two","start":220.535,"end":221.035,"confidence":0.99658203,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":-0.1327686756849289},{"word":"yeah","start":221.895,"end":222.395,"confidence":0.82910156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04424750432372093},{"word":"yeah","start":223.655,"end":223.895,"confidence":0.8486328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03215630352497101},{"word":"because","start":223.895,"end":224.395,"confidence":0.5839844,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.03704977035522461},{"word":"yeah","start":226.295,"end":226.535,"confidence":0.96191406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03217780217528343},{"word":"i","start":226.535,"end":226.61499,"confidence":0.58935547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05558423697948456},{"word":"can","start":226.61499,"end":227.11499,"confidence":0.96875,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.036722756922245026},{"word":"yep","start":227.255,"end":227.755,"confidence":0.8088379,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0296626053750515},{"word":"yep","start":251.205,"end":251.605,"confidence":0.7150879,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.11019435524940492},{"word":"okay","start":251.605,"end":252.105,"confidence":0.9641113,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03691333532333374},{"word":"yep","start":252.405,"end":252.725,"confidence":0.78515625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04888784885406494},{"word":"okay","start":252.725,"end":253.225,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13458901643753052},{"word":"cool","start":253.765,"end":254.16501,"confidence":0.99365234,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.3022962808609009},{"word":"i","start":254.16501,"end":254.325,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.26780757308006287},{"word":"will","start":254.325,"end":254.645,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2875554859638214},{"word":"forward","start":254.645,"end":254.965,"confidence":0.99902344,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.3252066671848297},{"word":"that","start":254.965,"end":255.125,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3126966953277588},{"word":"to","start":255.125,"end":255.365,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3086061477661133},{"word":"tracy","start":255.365,"end":255.845,"confidence":0.96435547,"punctuated_word":"Tracy","sentiment":"neutral","sentiment_score":0.27487748861312866},{"word":"right","start":255.845,"end":256.085,"confidence":0.9980469,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.2456183880567551},{"word":"now","start":256.085,"end":256.585,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.25731360912323},{"word":"yep","start":263.35,"end":263.85,"confidence":0.69421387,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03929059952497482},{"word":"yeah","start":278.255,"end":278.575,"confidence":0.93310547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01919805072247982},{"word":"okay","start":278.575,"end":279.075,"confidence":0.91259766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005314570385962725},{"word":"okay","start":292.04,"end":292.54,"confidence":0.7976074,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04065905511379242},{"word":"okay","start":296.44,"end":296.94,"confidence":0.9753418,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013628649525344372},{"word":"i","start":298.455,"end":298.69498,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03609860688447952},{"word":"will","start":298.69498,"end":298.935,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03219878673553467},{"word":"check","start":298.935,"end":299.175,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.019854214042425156},{"word":"that","start":299.175,"end":299.335,"confidence":0.96875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03587911278009415},{"word":"i","start":299.335,"end":299.41498,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03750293701887131},{"word":"don't","start":299.41498,"end":299.655,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.040417514741420746},{"word":"have","start":299.655,"end":299.81497,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05227642506361008},{"word":"any","start":299.81497,"end":300.055,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.07133375108242035},{"word":"other","start":300.055,"end":300.29498,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.07077644765377045},{"word":"paperwork","start":300.29498,"end":300.615,"confidence":0.99316406,"punctuated_word":"paperwork","sentiment":"neutral","sentiment_score":-0.061530813574790955},{"word":"from","start":300.615,"end":300.85498,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07874724268913269},{"word":"him","start":300.85498,"end":301.095,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.05887209624052048},{"word":"that","start":301.095,"end":301.25497,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0595337338745594},{"word":"has","start":301.25497,"end":301.41498,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.040588002651929855},{"word":"those","start":301.41498,"end":301.655,"confidence":0.9921875,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.034434542059898376},{"word":"dates","start":301.655,"end":301.895,"confidence":0.9970703,"punctuated_word":"dates","sentiment":"neutral","sentiment_score":-0.05212915316224098},{"word":"on","start":301.895,"end":302.055,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.035770565271377563},{"word":"it","start":302.055,"end":302.29498,"confidence":0.9633789,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04168324917554855},{"word":"before","start":302.29498,"end":302.53497,"confidence":0.97802734,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.04157676547765732},{"word":"i","start":302.53497,"end":303.03497,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028237760066986084},{"word":"pay","start":304.055,"end":304.375,"confidence":0.9589844,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.0160661693662405},{"word":"him","start":304.375,"end":304.615,"confidence":0.95410156,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.04445255920290947},{"word":"$200","start":304.615,"end":305.495,"confidence":0.9992676,"punctuated_word":"$200","sentiment":"neutral","sentiment_score":-0.047399669885635376},{"word":"to","start":305.495,"end":305.655,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.048831757158041},{"word":"write","start":305.655,"end":305.895,"confidence":0.99902344,"punctuated_word":"write","sentiment":"neutral","sentiment_score":-0.0437423437833786},{"word":"a","start":305.895,"end":306.055,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03609338775277138},{"word":"form","start":306.055,"end":306.555,"confidence":0.9875488,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":-0.04419579356908798},{"word":"yep","start":317.54,"end":318.04,"confidence":0.9951172,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05118652805685997},{"word":"he","start":319.06,"end":319.3,"confidence":0.7939453,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.06937023997306824},{"word":"literally","start":319.3,"end":319.78,"confidence":0.9838867,"punctuated_word":"literally","sentiment":"neutral","sentiment_score":-0.17164373397827148},{"word":"filled","start":319.78,"end":320.02,"confidence":0.98095703,"punctuated_word":"filled","sentiment":"neutral","sentiment_score":-0.17452748119831085},{"word":"it","start":320.02,"end":320.1,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14466972649097443},{"word":"out","start":320.1,"end":320.26,"confidence":0.9536133,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.16565659642219543},{"word":"in","start":320.26,"end":320.41998,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18530766665935516},{"word":"front","start":320.41998,"end":320.74,"confidence":1.0,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.15153981745243073},{"word":"of","start":320.74,"end":320.82,"confidence":0.9760742,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12630033493041992},{"word":"me","start":320.82,"end":321.32,"confidence":0.88916016,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.10236959159374236},{"word":"took","start":321.86,"end":322.18,"confidence":0.94262695,"punctuated_word":"Took","sentiment":"neutral","sentiment_score":-0.06979187577962875},{"word":"him","start":322.18,"end":322.41998,"confidence":0.95703125,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.0947977751493454},{"word":"3","start":322.41998,"end":322.66,"confidence":0.9970703,"punctuated_word":"3","sentiment":"neutral","sentiment_score":-0.06689730286598206},{"word":"minutes","start":322.66,"end":323.06,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":-0.06519224494695663},{"word":"in","start":323.06,"end":323.22,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07937349379062653},{"word":"front","start":323.22,"end":323.46,"confidence":1.0,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.05611822009086609},{"word":"of","start":323.46,"end":323.54,"confidence":0.9760742,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0973815768957138},{"word":"me","start":323.54,"end":324.04,"confidence":0.7832031,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.06696365773677826},{"word":"and","start":325.3,"end":325.46,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09177049249410628},{"word":"he","start":325.46,"end":325.62,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.1157693862915039},{"word":"charged","start":325.62,"end":325.94,"confidence":0.96435547,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.0932045355439186},{"word":"me","start":325.94,"end":326.02,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.14117224514484406},{"word":"for","start":326.02,"end":326.18,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1048295870423317},{"word":"the","start":326.18,"end":326.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12278945744037628},{"word":"consult","start":326.34,"end":326.84,"confidence":0.99316406,"punctuated_word":"consult","sentiment":"neutral","sentiment_score":-0.10423821955919266},{"word":"and","start":327.06,"end":327.22,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09291425347328186},{"word":"to","start":327.22,"end":327.38,"confidence":0.96875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10574562847614288},{"word":"fill","start":327.38,"end":327.62,"confidence":0.96972656,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":-0.07997589558362961},{"word":"the","start":327.62,"end":327.78,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07165641337633133},{"word":"form","start":327.78,"end":328.02,"confidence":0.9560547,"punctuated_word":"form","sentiment":"neutral","sentiment_score":-0.07482150197029114},{"word":"out","start":328.02,"end":328.455,"confidence":0.9916992,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.0775158703327179},{"word":"yeah","start":330.055,"end":330.29498,"confidence":0.95874023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004344109445810318},{"word":"yeah","start":330.29498,"end":330.69498,"confidence":0.8522949,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003754065372049809},{"word":"yeah","start":330.69498,"end":331.19498,"confidence":0.9538574,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01869523897767067},{"word":"yeah","start":333.25497,"end":333.335,"confidence":0.97094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10083849728107452},{"word":"yeah","start":333.335,"end":333.835,"confidence":0.79345703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16608591377735138},{"word":"oh","start":335.01498,"end":335.25497,"confidence":0.74609375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.027053799480199817},{"word":"look","start":335.25497,"end":335.495,"confidence":0.8937988,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.03645280748605728},{"word":"you","start":335.495,"end":335.655,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07379472255706787},{"word":"know","start":335.655,"end":335.81497,"confidence":0.90405273,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.08223333954811096},{"word":"they","start":335.81497,"end":335.97498,"confidence":0.99121094,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.11273382604122162},{"word":"don't","start":335.97498,"end":336.215,"confidence":0.90185547,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1315995454788208},{"word":"make","start":336.215,"end":336.375,"confidence":0.95410156,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.1778024584054947},{"word":"their","start":336.375,"end":336.53497,"confidence":0.7368164,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.19480133056640625},{"word":"some","start":336.53497,"end":336.775,"confidence":0.6977539,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.20459923148155212},{"word":"money","start":336.775,"end":337.09497,"confidence":0.8959961,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.16523657739162445},{"word":"somehow","start":337.09497,"end":337.59497,"confidence":0.9482422,"punctuated_word":"somehow,","sentiment":"neutral","sentiment_score":-0.17187488079071045},{"word":"i","start":337.895,"end":337.97498,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10069672018289566},{"word":"suppose","start":337.97498,"end":338.47498,"confidence":0.99560547,"punctuated_word":"suppose.","sentiment":"neutral","sentiment_score":-0.10978956520557404},{"word":"oh","start":345.57,"end":345.65002,"confidence":0.6789551,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.12548664212226868},{"word":"i'll","start":345.65002,"end":345.89,"confidence":0.982666,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.13657039403915405},{"word":"just","start":345.89,"end":346.13,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16219975054264069},{"word":"pay","start":346.13,"end":346.29,"confidence":0.9428711,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.20772628486156464},{"word":"him","start":346.29,"end":346.53,"confidence":0.3408203,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.2425120323896408},{"word":"probably","start":346.53,"end":347.03,"confidence":0.41833496,"punctuated_word":"probably.","sentiment":"neutral","sentiment_score":-0.1491045355796814},{"word":"i","start":347.73,"end":347.81,"confidence":0.84765625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1933693289756775},{"word":"can't","start":347.81,"end":348.05002,"confidence":0.41174316,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.16190098226070404},{"word":"probably","start":348.05002,"end":348.37003,"confidence":0.265625,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.1809302419424057},{"word":"need","start":348.37003,"end":348.53,"confidence":0.39135742,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.19986292719841003},{"word":"that","start":348.53,"end":348.77002,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1913163959980011},{"word":"much","start":348.77002,"end":349.01,"confidence":0.7766113,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":-0.150433748960495},{"word":"but","start":349.01,"end":349.25,"confidence":0.85375977,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.12633751332759857},{"word":"yeah","start":349.25,"end":349.41,"confidence":0.98657227,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.13537025451660156},{"word":"it's","start":349.41,"end":349.65002,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13279399275779724},{"word":"just","start":349.65002,"end":349.97,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.112949401140213},{"word":"that","start":349.97,"end":350.47,"confidence":0.6640625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10219387710094452},{"word":"whole","start":350.85,"end":351.21002,"confidence":0.89746094,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.081441730260849},{"word":"my","start":351.57,"end":351.89,"confidence":0.37548828,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05281969532370567},{"word":"age","start":351.89,"end":352.29,"confidence":0.67993164,"punctuated_word":"age.","sentiment":"neutral","sentiment_score":-0.05782364681363106},{"word":"yeah","start":352.29,"end":352.69,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01250637136399746},{"word":"but","start":352.69,"end":352.93002,"confidence":0.74780273,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.0734458938241005},{"word":"anyway","start":352.93002,"end":353.41,"confidence":0.9880371,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":0.22618292272090912},{"word":"cool","start":353.41,"end":353.73,"confidence":0.98950195,"punctuated_word":"cool.","sentiment":"positive","sentiment_score":0.40358227491378784},{"word":"i","start":353.73,"end":353.81,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3979415595531464},{"word":"will","start":353.81,"end":354.31,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.41249608993530273},{"word":"get","start":354.50293,"end":354.74295,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.4579395055770874},{"word":"that","start":354.74295,"end":354.90295,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4783763587474823},{"word":"done","start":354.90295,"end":355.40295,"confidence":0.9995117,"punctuated_word":"done.","sentiment":"positive","sentiment_score":0.493507981300354},{"word":"no","start":359.14294,"end":359.38293,"confidence":0.9716797,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2285890281200409},{"word":"problemo","start":359.38293,"end":359.88293,"confidence":0.9235026,"punctuated_word":"problemo.","sentiment":"neutral","sentiment_score":0.20910295844078064},{"word":"okay","start":360.26294,"end":360.58295,"confidence":0.89208984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16472694277763367},{"word":"i'll","start":360.58295,"end":360.74295,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.17140808701515198},{"word":"talk","start":360.74295,"end":360.90295,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.17970888316631317},{"word":"to","start":360.90295,"end":361.06296,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1868162453174591},{"word":"you","start":361.06296,"end":361.22293,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19811169803142548},{"word":"soon","start":361.22293,"end":361.72293,"confidence":0.99365234,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.20571516454219815},{"word":"okay","start":362.66293,"end":363.16293,"confidence":0.9375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06738746166229248},{"word":"thanks","start":363.22293,"end":363.62296,"confidence":0.96850586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.8069882392883301},{"word":"theresa","start":363.62296,"end":364.02295,"confidence":0.58740234,"punctuated_word":"Theresa.","sentiment":"positive","sentiment_score":0.6275894641876221},{"word":"cheers","start":364.02295,"end":364.34296,"confidence":0.99869794,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.6945401430130005},{"word":"bye","start":364.34296,"end":364.84296,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08824314922094345}],"paragraphs":{"transcript":"\nRegina speaking. Oh, I'm alright. How are you? Toyota. Anyway.\n\nYes. Mhmm. Just looking for the direct line. Yep. Blanca?\n\nYep. In case you got it wrong. Yes. 12. Yeah.\n\nSo he didn't he didn't write in there twelve months of immunotherapy. Fuck you. Idiot. Mhmm. Okay.\n\nCool. So I just need to forward that form to Tracy and get make sure which is his secretary and say, I need doctor Slankar to ensure that he writes on here that my immunotherapy is for a twelve month period. Anything on nobody reviewed that that that. Thank you. Yep.\n\nI thought that he did that, but, anyway, Didn't do it anymore. Yeah. And yep. The forms on that email they sent me this time. Yeah.\n\nIt's not it's not called that form. It's just called something number two. Yeah. Yeah. Because yeah.\n\nI can. Yep. Yep. Okay. Yep.\n\nOkay. Cool. I will forward that to Tracy right now. Yep. Yeah.\n\nOkay. Okay. Okay. I will check that I don't have any other paperwork from him that has those dates on it before I pay him $200 to write a form. Yep.\n\nHe literally filled it out in front of me. Took him 3 minutes in front of me, and he charged me for the consult and to fill the form out. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Oh, look. You know, they don't make their some money somehow, I suppose. Oh, I'll just pay him probably.\n\nI can't probably need that much, but, yeah, it's just that whole my age. Yeah. But, anyway, cool. I will get that done. No problemo.\n\nOkay. I'll talk to you soon. Okay. Thanks, Theresa. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Regina speaking.","start":0.39999998,"end":1.38,"sentiment":"neutral","sentiment_score":0.023168938234448433},{"text":"Oh, I'm alright.","start":4.24,"end":5.2,"sentiment":"neutral","sentiment_score":0.22119006514549255},{"text":"How are you?","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.22228800257047018},{"text":"Toyota.","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.19122838973999023},{"text":"Anyway.","start":16.455,"end":16.955,"sentiment":"neutral","sentiment_score":0.20179235935211184}],"sentiment":"neutral","sentiment_score":0.1769792828708887,"num_words":10,"start":0.39999998,"end":16.955},{"sentences":[{"text":"Yes.","start":20.135,"end":20.635,"sentiment":"neutral","sentiment_score":0.11011984944343568},{"text":"Mhmm.","start":30.78,"end":31.28,"sentiment":"neutral","sentiment_score":0.014925451949238775},{"text":"Just looking for the direct line.","start":42.7,"end":44.24,"sentiment":"neutral","sentiment_score":0.2103239744901657},{"text":"Yep.","start":74.125,"end":74.625,"sentiment":"neutral","sentiment_score":0.03081965260207653},{"text":"Blanca?","start":81.16499,"end":81.66499,"sentiment":"neutral","sentiment_score":0.010370261035859585}],"sentiment":"neutral","sentiment_score":0.14281790619716048,"num_words":10,"start":20.135,"end":81.66499},{"sentences":[{"text":"Yep.","start":82.204994,"end":82.704994,"sentiment":"neutral","sentiment_score":0.01085338182747364},{"text":"In case you got it wrong.","start":85.564995,"end":86.67,"sentiment":"neutral","sentiment_score":-0.02665681888659795},{"text":"Yes.","start":94.909996,"end":95.409996,"sentiment":"neutral","sentiment_score":0.061402518302202225},{"text":"12.","start":126.79,"end":127.29,"sentiment":"neutral","sentiment_score":-0.01232467032968998},{"text":"Yeah.","start":127.545,"end":128.045,"sentiment":"neutral","sentiment_score":-0.02822037972509861}],"sentiment":"neutral","sentiment_score":-0.012823006324470042,"num_words":10,"start":82.204994,"end":128.045},{"sentences":[{"text":"So he didn't he didn't write in there twelve months of immunotherapy.","start":128.505,"end":131.885,"sentiment":"neutral","sentiment_score":-0.1750168583045403},{"text":"Fuck you.","start":133.065,"end":133.625,"sentiment":"negative","sentiment_score":-0.7111160755157471},{"text":"Idiot.","start":133.625,"end":134.125,"sentiment":"neutral","sentiment_score":-0.2616159915924072},{"text":"Mhmm.","start":174.09,"end":174.59,"sentiment":"neutral","sentiment_score":0.10261359810829164},{"text":"Okay.","start":178.41,"end":178.89,"sentiment":"neutral","sentiment_score":0.05187681317329407}],"sentiment":"neutral","sentiment_score":-0.21350353123510585,"num_words":17,"start":128.505,"end":178.89},{"sentences":[{"text":"Cool.","start":178.89,"end":179.37,"sentiment":"positive","sentiment_score":0.4224621057510376},{"text":"So I just need to forward that form to Tracy and get make sure which is his secretary and say, I need doctor Slankar to ensure that he writes on here that my immunotherapy is for a twelve month period.","start":179.37,"end":192.145,"sentiment":"neutral","sentiment_score":0.06216619946062565},{"text":"Anything on nobody reviewed that that that.","start":193.005,"end":196.445,"sentiment":"neutral","sentiment_score":0.04957150561468942},{"text":"Thank you.","start":196.445,"end":197.005,"sentiment":"positive","sentiment_score":0.47813525795936584},{"text":"Yep.","start":197.005,"end":197.505,"sentiment":"neutral","sentiment_score":0.0391143336892128}],"sentiment":"neutral","sentiment_score":0.08336265633503596,"num_words":51,"start":178.89,"end":197.505},{"sentences":[{"text":"I thought that he did that, but, anyway, Didn't do it anymore.","start":197.565,"end":204.3,"sentiment":"neutral","sentiment_score":-0.12587806147833666},{"text":"Yeah.","start":207.31999,"end":207.8,"sentiment":"neutral","sentiment_score":-0.008741352707147598},{"text":"And yep.","start":207.8,"end":208.7,"sentiment":"neutral","sentiment_score":0.0036255046725273132},{"text":"The forms on that email they sent me this time.","start":211.48,"end":214.935,"sentiment":"neutral","sentiment_score":-0.020086142141371964},{"text":"Yeah.","start":215.33499,"end":215.83499,"sentiment":"neutral","sentiment_score":-0.04441016539931297}],"sentiment":"neutral","sentiment_score":-0.06758841030442944,"num_words":26,"start":197.565,"end":215.83499},{"sentences":[{"text":"It's not it's not called that form.","start":216.295,"end":218.935,"sentiment":"neutral","sentiment_score":-0.2287582584789821},{"text":"It's just called something number two.","start":218.935,"end":221.035,"sentiment":"neutral","sentiment_score":-0.14908174549539885},{"text":"Yeah.","start":221.895,"end":222.395,"sentiment":"neutral","sentiment_score":-0.04424750432372093},{"text":"Yeah.","start":223.655,"end":223.895,"sentiment":"neutral","sentiment_score":-0.03215630352497101},{"text":"Because yeah.","start":223.895,"end":226.535,"sentiment":"neutral","sentiment_score":-0.0024359840899705887}],"sentiment":"neutral","sentiment_score":-0.15159259166787653,"num_words":17,"start":216.295,"end":226.535},{"sentences":[{"text":"I can.","start":226.535,"end":227.11499,"sentiment":"neutral","sentiment_score":0.04615349695086479},{"text":"Yep.","start":227.255,"end":227.755,"sentiment":"neutral","sentiment_score":0.0296626053750515},{"text":"Yep.","start":251.205,"end":251.605,"sentiment":"neutral","sentiment_score":-0.11019435524940492},{"text":"Okay.","start":251.605,"end":252.105,"sentiment":"neutral","sentiment_score":0.03691333532333374},{"text":"Yep.","start":252.405,"end":252.725,"sentiment":"neutral","sentiment_score":0.04888784885406494}],"sentiment":"neutral","sentiment_score":0.01626273803412914,"num_words":6,"start":226.535,"end":252.725},{"sentences":[{"text":"Okay.","start":252.725,"end":253.225,"sentiment":"neutral","sentiment_score":0.13458901643753052},{"text":"Cool.","start":253.765,"end":254.16501,"sentiment":"neutral","sentiment_score":0.3022962808609009},{"text":"I will forward that to Tracy right now.","start":254.16501,"end":256.585,"sentiment":"neutral","sentiment_score":0.28496025688946247},{"text":"Yep.","start":263.35,"end":263.85,"sentiment":"neutral","sentiment_score":0.03929059952497482},{"text":"Yeah.","start":278.255,"end":278.575,"sentiment":"neutral","sentiment_score":-0.01919805072247982}],"sentiment":"neutral","sentiment_score":0.2280549917680522,"num_words":12,"start":252.725,"end":278.575},{"sentences":[{"text":"Okay.","start":278.575,"end":279.075,"sentiment":"neutral","sentiment_score":0.005314570385962725},{"text":"Okay.","start":292.04,"end":292.54,"sentiment":"neutral","sentiment_score":0.04065905511379242},{"text":"Okay.","start":296.44,"end":296.94,"sentiment":"neutral","sentiment_score":0.013628649525344372},{"text":"I will check that I don't have any other paperwork from him that has those dates on it before I pay him $200 to write a form.","start":298.455,"end":306.555,"sentiment":"neutral","sentiment_score":-0.044823088924641964},{"text":"Yep.","start":317.54,"end":318.04,"sentiment":"neutral","sentiment_score":-0.05118652805685997}],"sentiment":"neutral","sentiment_score":-0.038767988838615916,"num_words":31,"start":278.575,"end":318.04},{"sentences":[{"text":"He literally filled it out in front of me.","start":319.06,"end":321.32,"sentiment":"neutral","sentiment_score":-0.14348724318875206},{"text":"Took him 3 minutes in front of me, and he charged me for the consult and to fill the form out.","start":321.86,"end":328.455,"sentiment":"neutral","sentiment_score":-0.08918664923736028},{"text":"Yeah.","start":330.055,"end":330.29498,"sentiment":"neutral","sentiment_score":-0.004344109445810318},{"text":"Yeah.","start":330.29498,"end":330.69498,"sentiment":"neutral","sentiment_score":0.003754065372049809},{"text":"Yeah.","start":330.69498,"end":331.19498,"sentiment":"neutral","sentiment_score":0.01869523897767067}],"sentiment":"neutral","sentiment_score":-0.09533938265998256,"num_words":33,"start":319.06,"end":331.19498},{"sentences":[{"text":"Yeah.","start":333.25497,"end":333.335,"sentiment":"neutral","sentiment_score":0.10083849728107452},{"text":"Yeah.","start":333.335,"end":333.835,"sentiment":"neutral","sentiment_score":0.16608591377735138},{"text":"Oh, look.","start":335.01498,"end":335.495,"sentiment":"neutral","sentiment_score":-0.03175330348312855},{"text":"You know, they don't make their some money somehow, I suppose.","start":335.495,"end":338.47498,"sentiment":"neutral","sentiment_score":-0.13865110887722534},{"text":"Oh, I'll just pay him probably.","start":345.57,"end":347.03,"sentiment":"neutral","sentiment_score":-0.1705999399224917}],"sentiment":"neutral","sentiment_score":-0.11168304919486954,"num_words":21,"start":333.25497,"end":347.03},{"sentences":[{"text":"I can't probably need that much, but, yeah, it's just that whole my age.","start":347.73,"end":352.29,"sentiment":"neutral","sentiment_score":-0.13425312404121673},{"text":"Yeah.","start":352.29,"end":352.69,"sentiment":"neutral","sentiment_score":0.01250637136399746},{"text":"But, anyway, cool.","start":352.69,"end":353.73,"sentiment":"neutral","sentiment_score":0.2344036971529325},{"text":"I will get that done.","start":353.73,"end":355.40295,"sentiment":"positive","sentiment_score":0.44805229902267457},{"text":"No problemo.","start":359.14294,"end":359.88293,"sentiment":"neutral","sentiment_score":0.21884599328041077}],"sentiment":"neutral","sentiment_score":0.06056508831679821,"num_words":25,"start":347.73,"end":359.88293},{"sentences":[{"text":"Okay.","start":360.26294,"end":360.58295,"sentiment":"neutral","sentiment_score":0.16472694277763367},{"text":"I'll talk to you soon.","start":360.58295,"end":361.72293,"sentiment":"neutral","sentiment_score":0.1883520156145096},{"text":"Okay.","start":362.66293,"end":363.16293,"sentiment":"neutral","sentiment_score":0.06738746166229248},{"text":"Thanks, Theresa.","start":363.22293,"end":364.02295,"sentiment":"positive","sentiment_score":0.7172888517379761},{"text":"Cheers.","start":364.02295,"end":364.34296,"sentiment":"positive","sentiment_score":0.6945401430130005}],"sentiment":"neutral","sentiment_score":0.3302992329001427,"num_words":10,"start":360.26294,"end":364.34296},{"sentences":[{"text":"Bye.","start":364.34296,"end":364.84296,"sentiment":"neutral","sentiment_score":-0.08824314922094345}],"sentiment":"neutral","sentiment_score":-0.08824314922094345,"num_words":1,"start":364.34296,"end":364.84296}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Regina speaking.\n\nChannel 0: Hi, Janine. Larissa from ArcView. How are you going?\n\nChannel 1: Oh, I'm alright. How are you?\n\nChannel 0: Good. As always, I'd need to let you know our calls are recorded for quality and coaching. And if I could get you to confirm security even though I know I'm talking to you,\n\nChannel 1: Toyota.\n\nChannel 0: just cool. That was easy.\n\nChannel 1: Anyway. Yes.\n\nChannel 0: I spoke with one pass. Caden couldn't get through. I just jumped on, and I was lucky enough to kinda squeeze in the gap, I guess.\n\nChannel 1: Mhmm.\n\nChannel 0: I so I spoke with not your claims assessor. I spoke with probably one of the most useful claims assessors I've ever spoken to in my life, which was very nice.\n\nChannel 1: Just looking for the direct line.\n\nChannel 0: Yes. I sure did. She's like, not my client. I was like, no. I don't even care.\n\nYou're gonna hear hear from me a lot. So she because I I was like, look. I've I've like, this this is this is my this is my case. This is everything. Where am I actually standing?\n\nI've emailed Victoria multiple times asking for, like, what timeline we're actually looking at for this claim, what what are the requirements? That way, we can set the expectations. That way, my client can actually live her life and not be beholden to.\n\nChannel 1: Yep.\n\nChannel 0: And she was like, look. Give me a minute. We had a look at the last claim documents together that doctor blah blah blah filled\n\nChannel 1: Blanca?\n\nChannel 0: out. Yeah. I\n\nChannel 1: Yep.\n\nChannel 0: wasn't gonna try and pronounce it.\n\nChannel 1: In case you got it wrong.\n\nChannel 0: Yeah. Absolutely. And she was like, can you see here how he's been really, really vague? And I was like, yeah. I can.\n\nAnd she's like,\n\nChannel 1: Yes.\n\nChannel 0: what I need from the doctor is just confirmation on one of either a confirmation on when we're going to be assessed from a medical standpoint, when we're going to be assessed from a return to work standpoint, or or when we're gonna be assessed from a, like, a a medication standpoint. He's like and Jess said, because, obviously, with cancer, you would there's there's an expectation that, yeah, you you have x number of radiation treatments, x number of chemo, x number of of immunotherapies, and then, generally,\n\nChannel 1: 12.\n\nChannel 0: you would go for\n\nChannel 1: Yeah.\n\nChannel 0: rescan\n\nChannel 1: So\n\nChannel 0: or\n\nChannel 1: he\n\nChannel 0: something\n\nChannel 1: didn't\n\nChannel 0: like that.\n\nChannel 1: he didn't write in there twelve months of immunotherapy.\n\nChannel 0: No. Not at\n\nChannel 1: Fuck\n\nChannel 0: all.\n\nChannel 1: you. Idiot.\n\nChannel 0: Yes. So so she went until we have, like, a solid confirmation, we we have nothing to go off. Everything we're going off is medically related. And I was like, yep. I absolutely see what you mean.\n\nI'm like, Janine said it's twelve months. She's like, yep. Absolutely. She's like, and I would love to I need the doctor to write that. And I was like, absolutely, you do.\n\nSo I have the form. I'm gonna keep a copy of the form anyway, and if we ever have the requirement of going through again, we can do that. But if we have the doctor that fills out the form that says, we're on this treatment plan for twelve months, our next review date for this treatment is scheduled at month's year. It doesn't have to be the specific date, which is month's year.\n\nChannel 1: Mhmm.\n\nChannel 0: That means we won't have the medical requirement for that period of time.\n\nChannel 1: Okay. Cool. So I just need to forward that form to Tracy and get make sure which is his secretary\n\nChannel 0: Yep.\n\nChannel 1: and say, I need doctor Slankar to ensure that he writes on here that my immunotherapy is for a twelve month period.\n\nChannel 0: Yep. And will be\n\nChannel 1: Anything\n\nChannel 0: reviewed\n\nChannel 1: on\n\nChannel 0: at\n\nChannel 1: nobody reviewed that that that. Thank you. Yep. I thought that he did that, but, anyway,\n\nChannel 0: no. And when I read it when I read it, I was like, yep. I\n\nChannel 1: Didn't\n\nChannel 0: I I\n\nChannel 1: do it\n\nChannel 0: see.\n\nChannel 1: anymore.\n\nChannel 0: I see. So\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: And\n\nChannel 0: going to\n\nChannel 1: yep.\n\nChannel 0: send I'm gonna send you the form.\n\nChannel 1: The forms on that email they sent me this\n\nChannel 0: Oh,\n\nChannel 1: time. Yeah.\n\nChannel 0: this time. Yeah.\n\nChannel 1: It's\n\nChannel 0: It is\n\nChannel 1: not\n\nChannel 0: true.\n\nChannel 1: it's not called that form. It's just\n\nChannel 0: No.\n\nChannel 1: called\n\nChannel 0: It's\n\nChannel 1: something\n\nChannel 0: called claim\n\nChannel 1: number two.\n\nChannel 0: payment record something\n\nChannel 1: Yeah.\n\nChannel 0: or other. Yeah. Yeah. But\n\nChannel 1: Yeah.\n\nChannel 0: it's the\n\nChannel 1: Because\n\nChannel 0: it's the doctor's treatment form.\n\nChannel 1: yeah. I can. Yep.\n\nChannel 0: Yeah. And that'll just do that. And then I've left notes for Victoria to question why the July payment was not even made because the requirement wasn't till the July 31 for the payment to go through, like, the doctor's treatment statement to go through. So why wouldn't you have at least made the July payment? And then we're still seven days away from the next payment being made\n\nChannel 1: Yep.\n\nChannel 0: anyway.\n\nChannel 1: Okay. Yep. Okay. Cool. I will forward that to Tracy right now.\n\nChannel 0: Cool bananas. And, yeah, just be specific with Tracy to ensure that that portion\n\nChannel 1: Yep.\n\nChannel 0: is not, I guess, vague is the the the point. Is it it just needs to be more specific about what the actual treatment plan and when he is intending to next review it. And if\n\nChannel 1: Yeah.\n\nChannel 0: it's six\n\nChannel 1: Okay.\n\nChannel 0: months, it's six months. If it you know, even though the treatment plan is for twelve months, if he's intending on reviewing your treatment plan in six months, write that. And that's fine. It just means that when you have your review with him, you would take this form and we would refill it out. And\n\nChannel 1: Okay.\n\nChannel 0: and he would say, I've reviewed it, and I'm recommending another review in six months. Same treatment.\n\nChannel 1: Okay.\n\nChannel 0: Well, we're changing treatment.\n\nChannel 1: I will check that I don't have any other paperwork from him that has those dates on it before I\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: pay\n\nChannel 0: Yeah. And\n\nChannel 1: him\n\nChannel 0: I mean,\n\nChannel 1: $200 to write a form.\n\nChannel 0: Jess just told me she she had a claim that she was doing with a client, and they had two questions to ask. It was $4 bill.\n\nChannel 1: Yep.\n\nChannel 0: So I was like,\n\nChannel 1: He\n\nChannel 0: oh,\n\nChannel 1: literally\n\nChannel 0: $200\n\nChannel 1: filled it out in\n\nChannel 0: isn't\n\nChannel 1: front\n\nChannel 0: that bad.\n\nChannel 1: of me. Took him 3 minutes in front of me,\n\nChannel 0: Yep.\n\nChannel 1: and he charged me for the consult and to fill the form out.\n\nChannel 0: Of course.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: They're really\n\nChannel 1: Yeah.\n\nChannel 0: nice\n\nChannel 1: Yeah.\n\nChannel 0: people.\n\nChannel 1: Oh, look. You know, they don't make their some money somehow, I suppose.\n\nChannel 0: Well, just go back just go back to Tracy and be like, hey. He actually filled out the form wrong. Didn't do what it need to do. So\n\nChannel 1: Oh, I'll\n\nChannel 0: I'm\n\nChannel 1: just\n\nChannel 0: not paying\n\nChannel 1: pay him\n\nChannel 0: it.\n\nChannel 1: probably. I can't probably need that much, but, yeah, it's just that whole\n\nChannel 0: Yeah.\n\nChannel 1: my age. Yeah. But, anyway, cool. I will get that done.\n\nChannel 0: Perfect, my love. If you have any issues, give me a call.\n\nChannel 1: No problemo. Okay. I'll talk to you soon.\n\nChannel 0: Absolutely.\n\nChannel 1: Okay. Thanks,\n\nChannel 0: Bye.\n\nChannel 1: Theresa. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Regina speaking.","start":0.39999998,"end":1.38,"sentiment":"neutral","sentiment_score":0.023168938234448433}],"sentiment":"neutral","sentiment_score":0.023168938234448433,"channel":1,"num_words":2,"start":0.39999998,"end":1.38},{"sentences":[{"text":"Hi, Janine.","start":1.76,"end":2.32,"sentiment":"neutral","sentiment_score":0.1484488919377327},{"text":"Larissa from ArcView.","start":2.32,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.20415809750556946},{"text":"How are you going?","start":3.1999998,"end":4.1,"sentiment":"neutral","sentiment_score":0.2347981482744217}],"sentiment":"neutral","sentiment_score":0.20539607438776228,"channel":0,"num_words":9,"start":1.76,"end":4.1},{"sentences":[{"text":"Oh, I'm alright.","start":4.24,"end":5.2,"sentiment":"neutral","sentiment_score":0.22119006514549255},{"text":"How are you?","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.22228800257047018}],"sentiment":"neutral","sentiment_score":0.22173903385798135,"channel":1,"num_words":6,"start":4.24,"end":5.94},{"sentences":[{"text":"Good.","start":6.3199997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.5606400370597839},{"text":"As always, I'd need to let you know our calls are recorded for quality and coaching.","start":7.12,"end":10.16,"sentiment":"neutral","sentiment_score":0.1754065379500389},{"text":"And if I could get you to confirm security even though I know I'm talking to you,","start":10.16,"end":13.785,"sentiment":"neutral","sentiment_score":0.08490071840146009}],"sentiment":"neutral","sentiment_score":0.14148402520838907,"channel":0,"num_words":34,"start":6.3199997,"end":13.785},{"sentences":[{"text":"Toyota.","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.19122838973999023}],"sentiment":"neutral","sentiment_score":0.19122838973999023,"channel":1,"num_words":1,"start":13.5199995,"end":14.0199995},{"sentences":[{"text":"just cool.","start":14.745,"end":15.224999,"sentiment":"positive","sentiment_score":0.626965194940567},{"text":"That was easy.","start":15.224999,"end":16.125,"sentiment":"positive","sentiment_score":0.5360035498936971}],"sentiment":"positive","sentiment_score":0.572388207912445,"channel":0,"num_words":5,"start":14.745,"end":16.125},{"sentences":[{"text":"Anyway.","start":16.455,"end":16.955,"sentiment":"neutral","sentiment_score":0.20179235935211184},{"text":"Yes.","start":20.135,"end":20.635,"sentiment":"neutral","sentiment_score":0.11011984944343568}],"sentiment":"neutral","sentiment_score":0.15595610439777377,"channel":1,"num_words":2,"start":16.455,"end":20.635},{"sentences":[{"text":"I spoke with one pass.","start":21.225,"end":24.765,"sentiment":"neutral","sentiment_score":0.014140201359987259},{"text":"Caden couldn't get through.","start":25.945,"end":27.145,"sentiment":"neutral","sentiment_score":-0.09705580957233906},{"text":"I just jumped on, and I was lucky enough to kinda squeeze in the gap, I guess.","start":27.145,"end":31.17,"sentiment":"neutral","sentiment_score":-0.009565129437867333}],"sentiment":"neutral","sentiment_score":-0.018466516612814024,"channel":0,"num_words":26,"start":21.225,"end":31.17},{"sentences":[{"text":"Mhmm.","start":30.78,"end":31.28,"sentiment":"neutral","sentiment_score":0.014925451949238775}],"sentiment":"neutral","sentiment_score":0.014925451949238775,"channel":1,"num_words":1,"start":30.78,"end":31.28},{"sentences":[{"text":"I so I spoke with not your claims assessor.","start":32.91,"end":37.47,"sentiment":"neutral","sentiment_score":-0.03486782043344445},{"text":"I spoke with probably one of the most useful claims assessors I've ever spoken to in my life, which was very nice.","start":37.47,"end":42.05,"sentiment":"positive","sentiment_score":0.36432387781414116}],"sentiment":"neutral","sentiment_score":0.2484295138067776,"channel":0,"num_words":31,"start":32.91,"end":42.05},{"sentences":[{"text":"Just looking for the direct line.","start":42.7,"end":44.24,"sentiment":"neutral","sentiment_score":0.2103239744901657}],"sentiment":"neutral","sentiment_score":0.2103239744901657,"channel":1,"num_words":6,"start":42.7,"end":44.24},{"sentences":[{"text":"Yes.","start":45.115,"end":45.515,"sentiment":"neutral","sentiment_score":0.12698428332805634},{"text":"I sure did.","start":45.515,"end":46.555,"sentiment":"neutral","sentiment_score":0.1365929345289866},{"text":"She's like, not my client.","start":46.555,"end":47.435,"sentiment":"neutral","sentiment_score":-0.05111230295151472},{"text":"I was like, no.","start":47.435,"end":47.995003,"sentiment":"neutral","sentiment_score":-0.11729614529758692},{"text":"I don't even care.","start":47.995003,"end":48.635002,"sentiment":"neutral","sentiment_score":-0.15397469326853752}],"sentiment":"neutral","sentiment_score":-0.04728716365335619,"channel":0,"num_words":17,"start":45.115,"end":48.635002},{"sentences":[{"text":"You're gonna hear hear from me a lot.","start":48.635002,"end":50.415,"sentiment":"neutral","sentiment_score":-0.04386869166046381},{"text":"So she because I I was like, look.","start":52.955,"end":55.66,"sentiment":"neutral","sentiment_score":-0.021823560819029808},{"text":"I've I've like, this this is this is my this is my case.","start":55.66,"end":58.22,"sentiment":"neutral","sentiment_score":0.01367522174349198},{"text":"This is everything.","start":58.22,"end":59.02,"sentiment":"neutral","sentiment_score":0.06405336658159892},{"text":"Where am I actually standing?","start":59.02,"end":60.14,"sentiment":"neutral","sentiment_score":-0.02030954957008362}],"sentiment":"neutral","sentiment_score":-0.006949940142599312,"channel":0,"num_words":37,"start":48.635002,"end":60.14},{"sentences":[{"text":"I've emailed Victoria multiple times asking for, like, what timeline we're actually looking at for this claim, what what are the requirements?","start":60.14,"end":67.28,"sentiment":"neutral","sentiment_score":0.06875348565253345},{"text":"That way, we can set the expectations.","start":67.42,"end":68.72,"sentiment":"neutral","sentiment_score":0.2199141031929425},{"text":"That way, my client can actually live her life and not be beholden to.","start":68.78,"end":73.305,"sentiment":"neutral","sentiment_score":0.2511024145143373}],"sentiment":"neutral","sentiment_score":0.15273044674202454,"channel":0,"num_words":43,"start":60.14,"end":73.305},{"sentences":[{"text":"Yep.","start":74.125,"end":74.625,"sentiment":"neutral","sentiment_score":0.03081965260207653}],"sentiment":"neutral","sentiment_score":0.03081965260207653,"channel":1,"num_words":1,"start":74.125,"end":74.625},{"sentences":[{"text":"And she was like, look.","start":74.325005,"end":75.125,"sentiment":"neutral","sentiment_score":0.011506873369216918},{"text":"Give me a minute.","start":75.125,"end":75.845,"sentiment":"neutral","sentiment_score":0.01516731409355998},{"text":"We had a look at the last claim documents together that doctor blah blah blah filled","start":75.845,"end":81.365005,"sentiment":"neutral","sentiment_score":0.004806368990102783}],"sentiment":"neutral","sentiment_score":0.007804221082478762,"channel":0,"num_words":25,"start":74.325005,"end":81.365005},{"sentences":[{"text":"Blanca?","start":81.16499,"end":81.66499,"sentiment":"neutral","sentiment_score":0.010370261035859585}],"sentiment":"neutral","sentiment_score":0.010370261035859585,"channel":1,"num_words":1,"start":81.16499,"end":81.66499},{"sentences":[{"text":"out.","start":81.365005,"end":81.69,"sentiment":"neutral","sentiment_score":0.0037686824798583984},{"text":"Yeah.","start":82.01,"end":82.170006,"sentiment":"neutral","sentiment_score":0.017979677766561508},{"text":"I","start":82.170006,"end":82.33,"sentiment":"neutral","sentiment_score":-0.0009977221488952637}],"sentiment":"neutral","sentiment_score":0.006916879365841548,"channel":0,"num_words":3,"start":81.365005,"end":82.33},{"sentences":[{"text":"Yep.","start":82.204994,"end":82.704994,"sentiment":"neutral","sentiment_score":0.01085338182747364}],"sentiment":"neutral","sentiment_score":0.01085338182747364,"channel":1,"num_words":1,"start":82.204994,"end":82.704994},{"sentences":[{"text":"wasn't gonna try and pronounce it.","start":82.33,"end":83.950005,"sentiment":"neutral","sentiment_score":-0.015211053813497225}],"sentiment":"neutral","sentiment_score":-0.015211053813497225,"channel":0,"num_words":6,"start":82.33,"end":83.950005},{"sentences":[{"text":"In case you got it wrong.","start":85.564995,"end":86.67,"sentiment":"neutral","sentiment_score":-0.02665681888659795}],"sentiment":"neutral","sentiment_score":-0.02665681888659795,"channel":1,"num_words":6,"start":85.564995,"end":86.67},{"sentences":[{"text":"Yeah.","start":86.97,"end":87.29,"sentiment":"neutral","sentiment_score":0.061891425400972366},{"text":"Absolutely.","start":87.29,"end":87.79,"sentiment":"neutral","sentiment_score":0.09398812055587769},{"text":"And she was like, can you see here how he's been really, really vague?","start":89.770004,"end":92.73,"sentiment":"neutral","sentiment_score":-0.0046157074560012135},{"text":"And I was like, yeah.","start":92.73,"end":93.450005,"sentiment":"neutral","sentiment_score":-0.007236610352993012},{"text":"I can.","start":93.450005,"end":94.035,"sentiment":"neutral","sentiment_score":-0.01237259525805712}],"sentiment":"neutral","sentiment_score":0.0013187564909458158,"channel":0,"num_words":23,"start":86.97,"end":94.035},{"sentences":[{"text":"And she's like,","start":94.51501,"end":95.075005,"sentiment":"neutral","sentiment_score":0.013430229077736536}],"sentiment":"neutral","sentiment_score":0.013430229077736536,"channel":0,"num_words":3,"start":94.51501,"end":95.075005},{"sentences":[{"text":"Yes.","start":94.909996,"end":95.409996,"sentiment":"neutral","sentiment_score":0.061402518302202225}],"sentiment":"neutral","sentiment_score":0.061402518302202225,"channel":1,"num_words":1,"start":94.909996,"end":95.409996},{"sentences":[{"text":"what I need from the doctor is just confirmation on one of either a confirmation on when we're going to be assessed from a medical standpoint, when we're going to be assessed from a return to work standpoint, or or when we're gonna be assessed from a, like, a a medication standpoint.","start":95.075005,"end":113.939995,"sentiment":"neutral","sentiment_score":0.016652021857085995},{"text":"He's like and Jess said, because, obviously, with cancer, you would there's there's an expectation that, yeah, you you have x number of radiation treatments, x number of chemo, x number of of immunotherapies, and then, generally,","start":113.939995,"end":126.965,"sentiment":"neutral","sentiment_score":-0.03615341755888752}],"sentiment":"neutral","sentiment_score":-0.0053008012709029936,"channel":0,"num_words":89,"start":95.075005,"end":126.965},{"sentences":[{"text":"12.","start":126.79,"end":127.29,"sentiment":"neutral","sentiment_score":-0.01232467032968998}],"sentiment":"neutral","sentiment_score":-0.01232467032968998,"channel":1,"num_words":1,"start":126.79,"end":127.29},{"sentences":[{"text":"you would go for","start":126.965,"end":127.945,"sentiment":"neutral","sentiment_score":-0.01988931861706078}],"sentiment":"neutral","sentiment_score":-0.01988931861706078,"channel":0,"num_words":4,"start":126.965,"end":127.945},{"sentences":[{"text":"Yeah.","start":127.545,"end":128.045,"sentiment":"neutral","sentiment_score":-0.02822037972509861}],"sentiment":"neutral","sentiment_score":-0.02822037972509861,"channel":1,"num_words":1,"start":127.545,"end":128.045},{"sentences":[{"text":"rescan","start":128.005,"end":128.505,"sentiment":"neutral","sentiment_score":-0.04674101248383522}],"sentiment":"neutral","sentiment_score":-0.04674101248383522,"channel":0,"num_words":1,"start":128.005,"end":128.505},{"sentences":[{"text":"So","start":128.505,"end":128.745,"sentiment":"neutral","sentiment_score":-0.06895820051431656}],"sentiment":"neutral","sentiment_score":-0.06895820051431656,"channel":1,"num_words":1,"start":128.505,"end":128.745},{"sentences":[{"text":"or","start":128.565,"end":128.805,"sentiment":"neutral","sentiment_score":-0.1386505663394928}],"sentiment":"neutral","sentiment_score":-0.1386505663394928,"channel":0,"num_words":1,"start":128.565,"end":128.805},{"sentences":[{"text":"he","start":128.745,"end":128.985,"sentiment":"neutral","sentiment_score":-0.12723420560359955}],"sentiment":"neutral","sentiment_score":-0.12723420560359955,"channel":1,"num_words":1,"start":128.745,"end":128.985},{"sentences":[{"text":"something","start":128.805,"end":129.045,"sentiment":"neutral","sentiment_score":-0.2117853611707687}],"sentiment":"neutral","sentiment_score":-0.2117853611707687,"channel":0,"num_words":1,"start":128.805,"end":129.045},{"sentences":[{"text":"didn't","start":128.985,"end":129.485,"sentiment":"neutral","sentiment_score":-0.2731996476650238}],"sentiment":"neutral","sentiment_score":-0.2731996476650238,"channel":1,"num_words":1,"start":128.985,"end":129.485},{"sentences":[{"text":"like that.","start":129.045,"end":129.705,"sentiment":"neutral","sentiment_score":-0.2716303616762161}],"sentiment":"neutral","sentiment_score":-0.2716303616762161,"channel":0,"num_words":2,"start":129.045,"end":129.705},{"sentences":[{"text":"he didn't write in there twelve months of immunotherapy.","start":129.705,"end":131.885,"sentiment":"neutral","sentiment_score":-0.18120113843017155}],"sentiment":"neutral","sentiment_score":-0.18120113843017155,"channel":1,"num_words":9,"start":129.705,"end":131.885},{"sentences":[{"text":"No.","start":131.605,"end":132.105,"sentiment":"negative","sentiment_score":-0.5756192207336426},{"text":"Not at","start":132.725,"end":133.125,"sentiment":"negative","sentiment_score":-0.6813426613807678}],"sentiment":"negative","sentiment_score":-0.6461015144983927,"channel":0,"num_words":3,"start":131.605,"end":133.125},{"sentences":[{"text":"Fuck","start":133.065,"end":133.465,"sentiment":"negative","sentiment_score":-0.80048668384552}],"sentiment":"negative","sentiment_score":-0.80048668384552,"channel":1,"num_words":1,"start":133.065,"end":133.465},{"sentences":[{"text":"all.","start":133.125,"end":133.625,"sentiment":"negative","sentiment_score":-0.8059730529785156}],"sentiment":"negative","sentiment_score":-0.8059730529785156,"channel":0,"num_words":1,"start":133.125,"end":133.625},{"sentences":[{"text":"you.","start":133.465,"end":133.625,"sentiment":"negative","sentiment_score":-0.6217454671859741},{"text":"Idiot.","start":133.625,"end":134.125,"sentiment":"neutral","sentiment_score":-0.2616159915924072}],"sentiment":"negative","sentiment_score":-0.4416807293891907,"channel":1,"num_words":2,"start":133.465,"end":134.125},{"sentences":[{"text":"Yes.","start":134.805,"end":135.305,"sentiment":"neutral","sentiment_score":-0.05406571924686432},{"text":"So so she went until we have, like, a solid confirmation, we we have nothing to go off.","start":135.365,"end":141.28,"sentiment":"neutral","sentiment_score":-0.15200285034047234},{"text":"Everything we're going off is medically related.","start":141.28,"end":142.87999,"sentiment":"neutral","sentiment_score":-0.2944107822009495},{"text":"And I was like, yep.","start":142.87999,"end":143.51999,"sentiment":"neutral","sentiment_score":-0.2143846333026886},{"text":"I absolutely see what you mean.","start":143.51999,"end":144.56,"sentiment":"neutral","sentiment_score":-0.2352436607082685}],"sentiment":"neutral","sentiment_score":-0.198226422474191,"channel":0,"num_words":37,"start":134.805,"end":144.56},{"sentences":[{"text":"I'm like, Janine said it's twelve months.","start":144.56,"end":146.15999,"sentiment":"neutral","sentiment_score":-0.08216373888509614},{"text":"She's like, yep.","start":146.15999,"end":146.95999,"sentiment":"neutral","sentiment_score":-0.12254499395688374},{"text":"Absolutely.","start":146.95999,"end":147.35999,"sentiment":"neutral","sentiment_score":-0.01286279782652855},{"text":"She's like, and I would love to I need the doctor to write that.","start":147.35999,"end":149.76,"sentiment":"neutral","sentiment_score":-0.06235060202223914},{"text":"And I was like, absolutely, you do.","start":149.76,"end":151.54,"sentiment":"neutral","sentiment_score":0.050058482480900626}],"sentiment":"neutral","sentiment_score":-0.04619196883868426,"channel":0,"num_words":32,"start":144.56,"end":151.54},{"sentences":[{"text":"So I have the form.","start":153.13501,"end":155.235,"sentiment":"neutral","sentiment_score":0.07640985697507859},{"text":"I'm gonna keep a copy of the form anyway, and if we ever have the requirement of going through again, we can do that.","start":155.29501,"end":160.65501,"sentiment":"neutral","sentiment_score":0.08810982651387651},{"text":"But if we have the doctor that fills out the form that says, we're on this treatment plan for twelve months, our next review date for this treatment is scheduled at month's year.","start":160.65501,"end":170.98999,"sentiment":"neutral","sentiment_score":0.10139808329668912},{"text":"It doesn't have to be the specific date, which is month's year.","start":170.98999,"end":173.48999,"sentiment":"neutral","sentiment_score":0.07085903516660134}],"sentiment":"neutral","sentiment_score":0.09044770664862685,"channel":0,"num_words":74,"start":153.13501,"end":173.48999},{"sentences":[{"text":"Mhmm.","start":174.09,"end":174.59,"sentiment":"neutral","sentiment_score":0.10261359810829164}],"sentiment":"neutral","sentiment_score":0.10261359810829164,"channel":1,"num_words":1,"start":174.09,"end":174.59},{"sentences":[{"text":"That means we won't have the medical requirement for that period of time.","start":174.26999,"end":177.56999,"sentiment":"neutral","sentiment_score":0.05540407850192143}],"sentiment":"neutral","sentiment_score":0.05540407850192143,"channel":0,"num_words":13,"start":174.26999,"end":177.56999},{"sentences":[{"text":"Okay.","start":178.41,"end":178.89,"sentiment":"neutral","sentiment_score":0.05187681317329407},{"text":"Cool.","start":178.89,"end":179.37,"sentiment":"positive","sentiment_score":0.4224621057510376},{"text":"So I just need to forward that form to Tracy and get make sure which is his secretary","start":179.37,"end":184.35,"sentiment":"neutral","sentiment_score":0.08023780501551098}],"sentiment":"neutral","sentiment_score":0.09593097046017647,"channel":1,"num_words":20,"start":178.41,"end":184.35},{"sentences":[{"text":"Yep.","start":185.02501,"end":185.52501,"sentiment":"neutral","sentiment_score":0.05420948192477226}],"sentiment":"neutral","sentiment_score":0.05420948192477226,"channel":0,"num_words":1,"start":185.02501,"end":185.52501},{"sentences":[{"text":"and say, I need doctor Slankar to ensure that he writes on here that my immunotherapy is for a twelve month period.","start":185.085,"end":192.145,"sentiment":"neutral","sentiment_score":0.04738034037026492}],"sentiment":"neutral","sentiment_score":0.04738034037026492,"channel":1,"num_words":22,"start":185.085,"end":192.145},{"sentences":[{"text":"Yep.","start":192.225,"end":192.545,"sentiment":"neutral","sentiment_score":0.04520043730735779},{"text":"And will be","start":192.545,"end":193.185,"sentiment":"neutral","sentiment_score":0.02787763811647892}],"sentiment":"neutral","sentiment_score":0.03220833791419864,"channel":0,"num_words":4,"start":192.225,"end":193.185},{"sentences":[{"text":"Anything","start":193.005,"end":193.505,"sentiment":"neutral","sentiment_score":0.035374488681554794}],"sentiment":"neutral","sentiment_score":0.035374488681554794,"channel":1,"num_words":1,"start":193.005,"end":193.505},{"sentences":[{"text":"reviewed","start":193.185,"end":193.685,"sentiment":"neutral","sentiment_score":0.05994512885808945}],"sentiment":"neutral","sentiment_score":0.05994512885808945,"channel":0,"num_words":1,"start":193.185,"end":193.685},{"sentences":[{"text":"on","start":193.565,"end":194.065,"sentiment":"neutral","sentiment_score":0.017580538988113403}],"sentiment":"neutral","sentiment_score":0.017580538988113403,"channel":1,"num_words":1,"start":193.565,"end":194.065},{"sentences":[{"text":"at","start":193.825,"end":194.225,"sentiment":"neutral","sentiment_score":-0.011545930057764052}],"sentiment":"neutral","sentiment_score":-0.011545930057764052,"channel":0,"num_words":1,"start":193.825,"end":194.225},{"sentences":[{"text":"nobody reviewed that that that.","start":195.085,"end":196.445,"sentiment":"neutral","sentiment_score":0.05880910232663154},{"text":"Thank you.","start":196.445,"end":197.005,"sentiment":"positive","sentiment_score":0.47813525795936584},{"text":"Yep.","start":197.005,"end":197.505,"sentiment":"neutral","sentiment_score":0.0391143336892128},{"text":"I thought that he did that, but, anyway,","start":197.565,"end":199.265,"sentiment":"neutral","sentiment_score":-0.1024712435901165}],"sentiment":"neutral","sentiment_score":0.029353775782510638,"channel":1,"num_words":16,"start":195.085,"end":199.265},{"sentences":[{"text":"no.","start":199.56,"end":200.06,"sentiment":"neutral","sentiment_score":-0.2126665860414505},{"text":"And when I read it when I read it, I was like, yep.","start":200.44,"end":202.78,"sentiment":"neutral","sentiment_score":-0.17555252405313346},{"text":"I","start":202.84,"end":203.16,"sentiment":"neutral","sentiment_score":-0.2127775996923447}],"sentiment":"neutral","sentiment_score":-0.18050846656163533,"channel":0,"num_words":15,"start":199.56,"end":203.16},{"sentences":[{"text":"Didn't","start":203.08,"end":203.56,"sentiment":"neutral","sentiment_score":-0.1988547444343567}],"sentiment":"neutral","sentiment_score":-0.1988547444343567,"channel":1,"num_words":1,"start":203.08,"end":203.56},{"sentences":[{"text":"I I","start":203.16,"end":203.72,"sentiment":"neutral","sentiment_score":-0.21057429164648056}],"sentiment":"neutral","sentiment_score":-0.21057429164648056,"channel":0,"num_words":2,"start":203.16,"end":203.72},{"sentences":[{"text":"do it","start":203.56,"end":203.8,"sentiment":"neutral","sentiment_score":-0.15660135820508003}],"sentiment":"neutral","sentiment_score":-0.15660135820508003,"channel":1,"num_words":2,"start":203.56,"end":203.8},{"sentences":[{"text":"see.","start":203.72,"end":204.22,"sentiment":"neutral","sentiment_score":-0.14950212836265564}],"sentiment":"neutral","sentiment_score":-0.14950212836265564,"channel":0,"num_words":1,"start":203.72,"end":204.22},{"sentences":[{"text":"anymore.","start":203.8,"end":204.3,"sentiment":"neutral","sentiment_score":-0.17870932817459106}],"sentiment":"neutral","sentiment_score":-0.17870932817459106,"channel":1,"num_words":1,"start":203.8,"end":204.3},{"sentences":[{"text":"I see.","start":204.92,"end":205.58,"sentiment":"neutral","sentiment_score":-0.06574704498052597},{"text":"So","start":207.16,"end":207.56,"sentiment":"neutral","sentiment_score":-0.0288802832365036}],"sentiment":"neutral","sentiment_score":-0.05345812439918518,"channel":0,"num_words":3,"start":204.92,"end":207.56},{"sentences":[{"text":"Yeah.","start":207.31999,"end":207.8,"sentiment":"neutral","sentiment_score":-0.008741352707147598}],"sentiment":"neutral","sentiment_score":-0.008741352707147598,"channel":1,"num_words":1,"start":207.31999,"end":207.8},{"sentences":[{"text":"I'm","start":207.56,"end":207.88,"sentiment":"neutral","sentiment_score":-0.005471415352076292}],"sentiment":"neutral","sentiment_score":-0.005471415352076292,"channel":0,"num_words":1,"start":207.56,"end":207.88},{"sentences":[{"text":"And","start":207.8,"end":208.12,"sentiment":"neutral","sentiment_score":-0.0008034482598304749}],"sentiment":"neutral","sentiment_score":-0.0008034482598304749,"channel":1,"num_words":1,"start":207.8,"end":208.12},{"sentences":[{"text":"going to","start":207.88,"end":208.28,"sentiment":"neutral","sentiment_score":0.010047453455626965}],"sentiment":"neutral","sentiment_score":0.010047453455626965,"channel":0,"num_words":2,"start":207.88,"end":208.28},{"sentences":[{"text":"yep.","start":208.2,"end":208.7,"sentiment":"neutral","sentiment_score":0.008054457604885101}],"sentiment":"neutral","sentiment_score":0.008054457604885101,"channel":1,"num_words":1,"start":208.2,"end":208.7},{"sentences":[{"text":"send I'm gonna send you the form.","start":208.28,"end":210.7,"sentiment":"neutral","sentiment_score":0.01919739387397255}],"sentiment":"neutral","sentiment_score":0.01919739387397255,"channel":0,"num_words":7,"start":208.28,"end":210.7},{"sentences":[{"text":"The forms on that email they sent me this","start":211.48,"end":214.59999,"sentiment":"neutral","sentiment_score":-0.016566700509024992}],"sentiment":"neutral","sentiment_score":-0.016566700509024992,"channel":1,"num_words":9,"start":211.48,"end":214.59999},{"sentences":[{"text":"Oh,","start":214.395,"end":214.895,"sentiment":"neutral","sentiment_score":-0.047347862273454666}],"sentiment":"neutral","sentiment_score":-0.047347862273454666,"channel":0,"num_words":1,"start":214.395,"end":214.895},{"sentences":[{"text":"time.","start":214.59999,"end":214.935,"sentiment":"neutral","sentiment_score":-0.051761116832494736},{"text":"Yeah.","start":215.33499,"end":215.83499,"sentiment":"neutral","sentiment_score":-0.04441016539931297}],"sentiment":"neutral","sentiment_score":-0.048085641115903854,"channel":1,"num_words":2,"start":214.59999,"end":215.83499},{"sentences":[{"text":"this time.","start":215.675,"end":216.235,"sentiment":"neutral","sentiment_score":-0.04819716885685921},{"text":"Yeah.","start":216.235,"end":216.475,"sentiment":"neutral","sentiment_score":-0.05412537604570389}],"sentiment":"neutral","sentiment_score":-0.050173237919807434,"channel":0,"num_words":3,"start":215.675,"end":216.475},{"sentences":[{"text":"It's","start":216.295,"end":216.61499,"sentiment":"neutral","sentiment_score":-0.08565996587276459}],"sentiment":"neutral","sentiment_score":-0.08565996587276459,"channel":1,"num_words":1,"start":216.295,"end":216.61499},{"sentences":[{"text":"It is","start":216.475,"end":216.795,"sentiment":"neutral","sentiment_score":-0.21926777809858322}],"sentiment":"neutral","sentiment_score":-0.21926777809858322,"channel":0,"num_words":2,"start":216.475,"end":216.795},{"sentences":[{"text":"not","start":216.61499,"end":217.015,"sentiment":"neutral","sentiment_score":-0.31022948026657104}],"sentiment":"neutral","sentiment_score":-0.31022948026657104,"channel":1,"num_words":1,"start":216.61499,"end":217.015},{"sentences":[{"text":"true.","start":216.795,"end":217.295,"sentiment":"neutral","sentiment_score":-0.2349890172481537}],"sentiment":"neutral","sentiment_score":-0.2349890172481537,"channel":0,"num_words":1,"start":216.795,"end":217.295},{"sentences":[{"text":"it's not called that form.","start":217.015,"end":218.935,"sentiment":"neutral","sentiment_score":-0.24108367264270783},{"text":"It's just","start":218.935,"end":219.495,"sentiment":"neutral","sentiment_score":-0.16345414519309998}],"sentiment":"neutral","sentiment_score":-0.21890380765710557,"channel":1,"num_words":7,"start":217.015,"end":219.495},{"sentences":[{"text":"No.","start":219.35501,"end":219.595,"sentiment":"neutral","sentiment_score":-0.21763527393341064}],"sentiment":"neutral","sentiment_score":-0.21763527393341064,"channel":0,"num_words":1,"start":219.35501,"end":219.595},{"sentences":[{"text":"called","start":219.495,"end":219.735,"sentiment":"neutral","sentiment_score":-0.1653326004743576}],"sentiment":"neutral","sentiment_score":-0.1653326004743576,"channel":1,"num_words":1,"start":219.495,"end":219.735},{"sentences":[{"text":"It's","start":219.595,"end":219.755,"sentiment":"neutral","sentiment_score":-0.15393540263175964}],"sentiment":"neutral","sentiment_score":-0.15393540263175964,"channel":0,"num_words":1,"start":219.595,"end":219.755},{"sentences":[{"text":"something","start":219.735,"end":220.235,"sentiment":"neutral","sentiment_score":-0.1493445187807083}],"sentiment":"neutral","sentiment_score":-0.1493445187807083,"channel":1,"num_words":1,"start":219.735,"end":220.235},{"sentences":[{"text":"called claim","start":219.755,"end":220.63501,"sentiment":"neutral","sentiment_score":-0.15769437327980995}],"sentiment":"neutral","sentiment_score":-0.15769437327980995,"channel":0,"num_words":2,"start":219.755,"end":220.63501},{"sentences":[{"text":"number two.","start":220.295,"end":221.035,"sentiment":"neutral","sentiment_score":-0.12645253166556358}],"sentiment":"neutral","sentiment_score":-0.12645253166556358,"channel":1,"num_words":2,"start":220.295,"end":221.035},{"sentences":[{"text":"payment record something","start":220.63501,"end":221.99501,"sentiment":"neutral","sentiment_score":-0.07007290174563725}],"sentiment":"neutral","sentiment_score":-0.07007290174563725,"channel":0,"num_words":3,"start":220.63501,"end":221.99501},{"sentences":[{"text":"Yeah.","start":221.895,"end":222.395,"sentiment":"neutral","sentiment_score":-0.04424750432372093}],"sentiment":"neutral","sentiment_score":-0.04424750432372093,"channel":1,"num_words":1,"start":221.895,"end":222.395},{"sentences":[{"text":"or other.","start":221.99501,"end":222.395,"sentiment":"neutral","sentiment_score":-0.056380342692136765},{"text":"Yeah.","start":222.395,"end":222.895,"sentiment":"neutral","sentiment_score":-0.03299691155552864},{"text":"Yeah.","start":223.195,"end":223.515,"sentiment":"neutral","sentiment_score":-0.029124874621629715},{"text":"But","start":223.515,"end":223.675,"sentiment":"neutral","sentiment_score":-0.033660080283880234}],"sentiment":"neutral","sentiment_score":-0.041708510369062424,"channel":0,"num_words":5,"start":221.99501,"end":223.675},{"sentences":[{"text":"Yeah.","start":223.655,"end":223.895,"sentiment":"neutral","sentiment_score":-0.03215630352497101}],"sentiment":"neutral","sentiment_score":-0.03215630352497101,"channel":1,"num_words":1,"start":223.655,"end":223.895},{"sentences":[{"text":"it's the","start":223.675,"end":223.99501,"sentiment":"neutral","sentiment_score":-0.03352018818259239}],"sentiment":"neutral","sentiment_score":-0.03352018818259239,"channel":0,"num_words":2,"start":223.675,"end":223.99501},{"sentences":[{"text":"Because","start":223.895,"end":224.395,"sentiment":"neutral","sentiment_score":-0.03704977035522461}],"sentiment":"neutral","sentiment_score":-0.03704977035522461,"channel":1,"num_words":1,"start":223.895,"end":224.395},{"sentences":[{"text":"it's the doctor's treatment form.","start":223.99501,"end":225.85501,"sentiment":"neutral","sentiment_score":-0.04416935294866562}],"sentiment":"neutral","sentiment_score":-0.04416935294866562,"channel":0,"num_words":5,"start":223.99501,"end":225.85501},{"sentences":[{"text":"yeah.","start":226.295,"end":226.535,"sentiment":"neutral","sentiment_score":0.03217780217528343},{"text":"I can.","start":226.535,"end":227.11499,"sentiment":"neutral","sentiment_score":0.04615349695086479},{"text":"Yep.","start":227.255,"end":227.755,"sentiment":"neutral","sentiment_score":0.0296626053750515}],"sentiment":"neutral","sentiment_score":0.03853685036301613,"channel":1,"num_words":4,"start":226.295,"end":227.755},{"sentences":[{"text":"Yeah.","start":227.83,"end":228.23001,"sentiment":"neutral","sentiment_score":0.0292177926748991},{"text":"And that'll just do that.","start":228.23001,"end":229.91,"sentiment":"neutral","sentiment_score":0.02757091000676155},{"text":"And then I've left notes for Victoria to question why the July payment was not even made because the requirement wasn't till the July 31 for the payment to go through, like, the doctor's treatment statement to go through.","start":229.91,"end":243.69499,"sentiment":"neutral","sentiment_score":-0.16334629077941942},{"text":"So why wouldn't you have at least made the July payment?","start":243.69499,"end":245.955,"sentiment":"negative","sentiment_score":-0.4030400108207356},{"text":"And then we're still seven days away from the next payment being made","start":246.575,"end":251.375,"sentiment":"neutral","sentiment_score":-0.29351063760427326}],"sentiment":"neutral","sentiment_score":-0.20945668703727965,"channel":0,"num_words":69,"start":227.83,"end":251.375},{"sentences":[{"text":"Yep.","start":251.205,"end":251.605,"sentiment":"neutral","sentiment_score":-0.11019435524940492}],"sentiment":"neutral","sentiment_score":-0.11019435524940492,"channel":1,"num_words":1,"start":251.205,"end":251.605},{"sentences":[{"text":"anyway.","start":251.375,"end":251.875,"sentiment":"neutral","sentiment_score":-0.06598015129566193}],"sentiment":"neutral","sentiment_score":-0.06598015129566193,"channel":0,"num_words":1,"start":251.375,"end":251.875},{"sentences":[{"text":"Okay.","start":251.605,"end":252.105,"sentiment":"neutral","sentiment_score":0.03691333532333374},{"text":"Yep.","start":252.405,"end":252.725,"sentiment":"neutral","sentiment_score":0.04888784885406494},{"text":"Okay.","start":252.725,"end":253.225,"sentiment":"neutral","sentiment_score":0.13458901643753052},{"text":"Cool.","start":253.765,"end":254.16501,"sentiment":"neutral","sentiment_score":0.3022962808609009},{"text":"I will forward that to Tracy right now.","start":254.16501,"end":256.585,"sentiment":"neutral","sentiment_score":0.28496025688946247}],"sentiment":"neutral","sentiment_score":0.2335307113826275,"channel":1,"num_words":12,"start":251.605,"end":256.585},{"sentences":[{"text":"Cool bananas.","start":257.25998,"end":258.08,"sentiment":"positive","sentiment_score":0.3912919610738754},{"text":"And, yeah, just be specific with Tracy to ensure that that portion","start":258.38,"end":263.75998,"sentiment":"neutral","sentiment_score":0.06122029013931751}],"sentiment":"neutral","sentiment_score":0.1083733859871115,"channel":0,"num_words":14,"start":257.25998,"end":263.75998},{"sentences":[{"text":"Yep.","start":263.35,"end":263.85,"sentiment":"neutral","sentiment_score":0.03929059952497482}],"sentiment":"neutral","sentiment_score":0.03929059952497482,"channel":1,"num_words":1,"start":263.35,"end":263.85},{"sentences":[{"text":"is not, I guess, vague is the the the point.","start":263.82,"end":269.435,"sentiment":"neutral","sentiment_score":-0.04625691473484039},{"text":"Is it it just needs to be more specific about what the actual treatment plan and when he is intending to next review it.","start":269.435,"end":277.59,"sentiment":"neutral","sentiment_score":-0.0022972646790246167},{"text":"And if","start":278.07,"end":278.31,"sentiment":"neutral","sentiment_score":0.00293765589594841}],"sentiment":"neutral","sentiment_score":-0.014217449662586054,"channel":0,"num_words":36,"start":263.82,"end":278.31},{"sentences":[{"text":"Yeah.","start":278.255,"end":278.575,"sentiment":"neutral","sentiment_score":-0.01919805072247982}],"sentiment":"neutral","sentiment_score":-0.01919805072247982,"channel":1,"num_words":1,"start":278.255,"end":278.575},{"sentences":[{"text":"it's six","start":278.31,"end":278.71,"sentiment":"neutral","sentiment_score":-0.0018734121695160866}],"sentiment":"neutral","sentiment_score":-0.0018734121695160866,"channel":0,"num_words":2,"start":278.31,"end":278.71},{"sentences":[{"text":"Okay.","start":278.575,"end":279.075,"sentiment":"neutral","sentiment_score":0.005314570385962725}],"sentiment":"neutral","sentiment_score":0.005314570385962725,"channel":1,"num_words":1,"start":278.575,"end":279.075},{"sentences":[{"text":"months, it's six months.","start":278.71,"end":279.51,"sentiment":"neutral","sentiment_score":-0.0049177906912518665},{"text":"If it you know, even though the treatment plan is for twelve months, if he's intending on reviewing your treatment plan in six months, write that.","start":279.51,"end":285.99,"sentiment":"neutral","sentiment_score":-0.016076854018207926},{"text":"And that's fine.","start":285.99,"end":286.71,"sentiment":"neutral","sentiment_score":0.2431801656881968},{"text":"It just means that when you have your review with him, you would take this form and we would refill it out.","start":286.71,"end":291.435,"sentiment":"neutral","sentiment_score":0.10662590238181027},{"text":"And","start":291.675,"end":292.175,"sentiment":"neutral","sentiment_score":0.03728790953755379}],"sentiment":"neutral","sentiment_score":0.04776658735292066,"channel":0,"num_words":56,"start":278.71,"end":292.175},{"sentences":[{"text":"Okay.","start":292.04,"end":292.54,"sentiment":"neutral","sentiment_score":0.04065905511379242}],"sentiment":"neutral","sentiment_score":0.04065905511379242,"channel":1,"num_words":1,"start":292.04,"end":292.54},{"sentences":[{"text":"and he would say, I've reviewed it, and I'm recommending another review in six months.","start":292.235,"end":296.075,"sentiment":"neutral","sentiment_score":-0.004399859625846147},{"text":"Same treatment.","start":296.075,"end":296.79498,"sentiment":"neutral","sentiment_score":-0.007413606159389019}],"sentiment":"neutral","sentiment_score":-0.004754418041557074,"channel":0,"num_words":17,"start":292.235,"end":296.79498},{"sentences":[{"text":"Okay.","start":296.44,"end":296.94,"sentiment":"neutral","sentiment_score":0.013628649525344372}],"sentiment":"neutral","sentiment_score":0.013628649525344372,"channel":1,"num_words":1,"start":296.44,"end":296.94},{"sentences":[{"text":"Well, we're changing treatment.","start":296.79498,"end":298.01498,"sentiment":"neutral","sentiment_score":-0.02948748948983848}],"sentiment":"neutral","sentiment_score":-0.02948748948983848,"channel":0,"num_words":4,"start":296.79498,"end":298.01498},{"sentences":[{"text":"I will check that I don't have any other paperwork from him that has those dates on it before I","start":298.455,"end":303.03497,"sentiment":"neutral","sentiment_score":-0.04647208601236343}],"sentiment":"neutral","sentiment_score":-0.04647208601236343,"channel":1,"num_words":20,"start":298.455,"end":303.03497},{"sentences":[{"text":"Yeah.","start":302.875,"end":303.375,"sentiment":"neutral","sentiment_score":-0.01387602835893631},{"text":"Yeah.","start":303.835,"end":304.075,"sentiment":"neutral","sentiment_score":-0.009347472339868546}],"sentiment":"neutral","sentiment_score":-0.011611750349402428,"channel":0,"num_words":2,"start":302.875,"end":304.075},{"sentences":[{"text":"pay","start":304.055,"end":304.375,"sentiment":"neutral","sentiment_score":-0.0160661693662405}],"sentiment":"neutral","sentiment_score":-0.0160661693662405,"channel":1,"num_words":1,"start":304.055,"end":304.375},{"sentences":[{"text":"Yeah.","start":304.075,"end":304.315,"sentiment":"neutral","sentiment_score":-0.0155549393966794},{"text":"And","start":304.315,"end":304.475,"sentiment":"neutral","sentiment_score":-0.029459182173013687}],"sentiment":"neutral","sentiment_score":-0.022507060784846544,"channel":0,"num_words":2,"start":304.075,"end":304.475},{"sentences":[{"text":"him","start":304.375,"end":304.615,"sentiment":"neutral","sentiment_score":-0.04445255920290947}],"sentiment":"neutral","sentiment_score":-0.04445255920290947,"channel":1,"num_words":1,"start":304.375,"end":304.615},{"sentences":[{"text":"I mean,","start":304.475,"end":305.055,"sentiment":"neutral","sentiment_score":-0.04817936755716801}],"sentiment":"neutral","sentiment_score":-0.04817936755716801,"channel":0,"num_words":2,"start":304.475,"end":305.055},{"sentences":[{"text":"$200 to write a form.","start":304.615,"end":306.555,"sentiment":"neutral","sentiment_score":-0.044052590429782865}],"sentiment":"neutral","sentiment_score":-0.044052590429782865,"channel":1,"num_words":5,"start":304.615,"end":306.555},{"sentences":[{"text":"Jess just told me she she had a claim that she was doing with a client, and they had two questions to ask.","start":307.27002,"end":315.37,"sentiment":"neutral","sentiment_score":-0.0700228740663632},{"text":"It was $4 bill.","start":315.51,"end":317.13,"sentiment":"neutral","sentiment_score":-0.10428636148571968}],"sentiment":"neutral","sentiment_score":-0.07509894627663824,"channel":0,"num_words":27,"start":307.27002,"end":317.13},{"sentences":[{"text":"Yep.","start":317.54,"end":318.04,"sentiment":"neutral","sentiment_score":-0.05118652805685997}],"sentiment":"neutral","sentiment_score":-0.05118652805685997,"channel":1,"num_words":1,"start":317.54,"end":318.04},{"sentences":[{"text":"So I was like,","start":318.39,"end":319.27002,"sentiment":"neutral","sentiment_score":-0.08325848169624805}],"sentiment":"neutral","sentiment_score":-0.08325848169624805,"channel":0,"num_words":4,"start":318.39,"end":319.27002},{"sentences":[{"text":"He","start":319.06,"end":319.3,"sentiment":"neutral","sentiment_score":-0.06937023997306824}],"sentiment":"neutral","sentiment_score":-0.06937023997306824,"channel":1,"num_words":1,"start":319.06,"end":319.3},{"sentences":[{"text":"oh,","start":319.27002,"end":319.51,"sentiment":"neutral","sentiment_score":-0.13577207922935486}],"sentiment":"neutral","sentiment_score":-0.13577207922935486,"channel":0,"num_words":1,"start":319.27002,"end":319.51},{"sentences":[{"text":"literally","start":319.3,"end":319.78,"sentiment":"neutral","sentiment_score":-0.17164373397827148}],"sentiment":"neutral","sentiment_score":-0.17164373397827148,"channel":1,"num_words":1,"start":319.3,"end":319.78},{"sentences":[{"text":"$200","start":319.51,"end":320.31,"sentiment":"neutral","sentiment_score":-0.11812838912010191}],"sentiment":"neutral","sentiment_score":-0.11812838912010191,"channel":0,"num_words":1,"start":319.51,"end":320.31},{"sentences":[{"text":"filled it out in","start":319.78,"end":320.41998,"sentiment":"neutral","sentiment_score":-0.16754036769270897}],"sentiment":"neutral","sentiment_score":-0.16754036769270897,"channel":1,"num_words":4,"start":319.78,"end":320.41998},{"sentences":[{"text":"isn't","start":320.31,"end":320.55002,"sentiment":"neutral","sentiment_score":-0.14217980206012726}],"sentiment":"neutral","sentiment_score":-0.14217980206012726,"channel":0,"num_words":1,"start":320.31,"end":320.55002},{"sentences":[{"text":"front","start":320.41998,"end":320.74,"sentiment":"neutral","sentiment_score":-0.15153981745243073}],"sentiment":"neutral","sentiment_score":-0.15153981745243073,"channel":1,"num_words":1,"start":320.41998,"end":320.74},{"sentences":[{"text":"that bad.","start":320.55002,"end":321.21,"sentiment":"neutral","sentiment_score":-0.1636596992611885}],"sentiment":"neutral","sentiment_score":-0.1636596992611885,"channel":0,"num_words":2,"start":320.55002,"end":321.21},{"sentences":[{"text":"of me.","start":320.74,"end":321.32,"sentiment":"neutral","sentiment_score":-0.11433496326208115},{"text":"Took him 3 minutes in front of me,","start":321.86,"end":324.04,"sentiment":"neutral","sentiment_score":-0.07456451840698719}],"sentiment":"neutral","sentiment_score":-0.08251860737800598,"channel":1,"num_words":10,"start":320.74,"end":324.04},{"sentences":[{"text":"Yep.","start":324.425,"end":324.925,"sentiment":"neutral","sentiment_score":-0.05803630501031875}],"sentiment":"neutral","sentiment_score":-0.05803630501031875,"channel":0,"num_words":1,"start":324.425,"end":324.925},{"sentences":[{"text":"and he charged me for the consult and to fill the form out.","start":325.3,"end":328.455,"sentiment":"neutral","sentiment_score":-0.09818488359451294}],"sentiment":"neutral","sentiment_score":-0.09818488359451294,"channel":1,"num_words":13,"start":325.3,"end":328.455},{"sentences":[{"text":"Of course.","start":328.905,"end":329.645,"sentiment":"neutral","sentiment_score":-0.01605152152478695}],"sentiment":"neutral","sentiment_score":-0.01605152152478695,"channel":0,"num_words":2,"start":328.905,"end":329.645},{"sentences":[{"text":"Yeah.","start":330.055,"end":330.29498,"sentiment":"neutral","sentiment_score":-0.004344109445810318},{"text":"Yeah.","start":330.29498,"end":330.69498,"sentiment":"neutral","sentiment_score":0.003754065372049809},{"text":"Yeah.","start":330.69498,"end":331.19498,"sentiment":"neutral","sentiment_score":0.01869523897767067}],"sentiment":"neutral","sentiment_score":0.006035064967970054,"channel":1,"num_words":3,"start":330.055,"end":331.19498},{"sentences":[{"text":"They're really","start":332.825,"end":333.305,"sentiment":"neutral","sentiment_score":0.02205306477844715}],"sentiment":"neutral","sentiment_score":0.02205306477844715,"channel":0,"num_words":2,"start":332.825,"end":333.305},{"sentences":[{"text":"Yeah.","start":333.25497,"end":333.335,"sentiment":"neutral","sentiment_score":0.10083849728107452}],"sentiment":"neutral","sentiment_score":0.10083849728107452,"channel":1,"num_words":1,"start":333.25497,"end":333.335},{"sentences":[{"text":"nice","start":333.305,"end":333.54498,"sentiment":"neutral","sentiment_score":0.23735633492469788}],"sentiment":"neutral","sentiment_score":0.23735633492469788,"channel":0,"num_words":1,"start":333.305,"end":333.54498},{"sentences":[{"text":"Yeah.","start":333.335,"end":333.835,"sentiment":"neutral","sentiment_score":0.16608591377735138}],"sentiment":"neutral","sentiment_score":0.16608591377735138,"channel":1,"num_words":1,"start":333.335,"end":333.835},{"sentences":[{"text":"people.","start":333.54498,"end":334.04498,"sentiment":"neutral","sentiment_score":0.108911894261837}],"sentiment":"neutral","sentiment_score":0.108911894261837,"channel":0,"num_words":1,"start":333.54498,"end":334.04498},{"sentences":[{"text":"Oh, look.","start":335.01498,"end":335.495,"sentiment":"neutral","sentiment_score":-0.03175330348312855},{"text":"You know, they don't make their some money somehow, I suppose.","start":335.495,"end":338.47498,"sentiment":"neutral","sentiment_score":-0.13865110887722534}],"sentiment":"neutral","sentiment_score":-0.12220529266274892,"channel":1,"num_words":13,"start":335.01498,"end":338.47498},{"sentences":[{"text":"Well, just go back just go back to Tracy and be like, hey.","start":338.09,"end":340.57,"sentiment":"neutral","sentiment_score":-0.09450317116884085},{"text":"He actually filled out the form wrong.","start":340.57,"end":341.93,"sentiment":"neutral","sentiment_score":-0.16098596581390925},{"text":"Didn't do what it need to do.","start":341.93,"end":343.37,"sentiment":"neutral","sentiment_score":-0.21114920292581832},{"text":"So","start":343.37,"end":343.87,"sentiment":"neutral","sentiment_score":-0.0995018184185028}],"sentiment":"neutral","sentiment_score":-0.14046390088541166,"channel":0,"num_words":28,"start":338.09,"end":343.87},{"sentences":[{"text":"Oh, I'll","start":345.57,"end":345.89,"sentiment":"neutral","sentiment_score":-0.13102851808071136}],"sentiment":"neutral","sentiment_score":-0.13102851808071136,"channel":1,"num_words":2,"start":345.57,"end":345.89},{"sentences":[{"text":"I'm","start":345.85,"end":345.93,"sentiment":"neutral","sentiment_score":-0.1513800472021103}],"sentiment":"neutral","sentiment_score":-0.1513800472021103,"channel":0,"num_words":1,"start":345.85,"end":345.93},{"sentences":[{"text":"just","start":345.89,"end":346.13,"sentiment":"neutral","sentiment_score":-0.16219975054264069}],"sentiment":"neutral","sentiment_score":-0.16219975054264069,"channel":1,"num_words":1,"start":345.89,"end":346.13},{"sentences":[{"text":"not paying","start":345.93,"end":346.33002,"sentiment":"neutral","sentiment_score":-0.2036205381155014}],"sentiment":"neutral","sentiment_score":-0.2036205381155014,"channel":0,"num_words":2,"start":345.93,"end":346.33002},{"sentences":[{"text":"pay him","start":346.13,"end":346.53,"sentiment":"neutral","sentiment_score":-0.22511915862560272}],"sentiment":"neutral","sentiment_score":-0.22511915862560272,"channel":1,"num_words":2,"start":346.13,"end":346.53},{"sentences":[{"text":"it.","start":346.33002,"end":346.83002,"sentiment":"neutral","sentiment_score":-0.19927822053432465}],"sentiment":"neutral","sentiment_score":-0.19927822053432465,"channel":0,"num_words":1,"start":346.33002,"end":346.83002},{"sentences":[{"text":"probably.","start":346.53,"end":347.03,"sentiment":"neutral","sentiment_score":-0.1491045355796814},{"text":"I can't probably need that much, but, yeah, it's just that whole","start":347.73,"end":351.21002,"sentiment":"neutral","sentiment_score":-0.1474083662033081}],"sentiment":"neutral","sentiment_score":-0.14753884077072144,"channel":1,"num_words":13,"start":346.53,"end":351.21002},{"sentences":[{"text":"Yeah.","start":351.22498,"end":351.72498,"sentiment":"neutral","sentiment_score":-0.04894709587097168}],"sentiment":"neutral","sentiment_score":-0.04894709587097168,"channel":0,"num_words":1,"start":351.22498,"end":351.72498},{"sentences":[{"text":"my age.","start":351.57,"end":352.29,"sentiment":"neutral","sentiment_score":-0.055321671068668365},{"text":"Yeah.","start":352.29,"end":352.69,"sentiment":"neutral","sentiment_score":0.01250637136399746},{"text":"But, anyway, cool.","start":352.69,"end":353.73,"sentiment":"neutral","sentiment_score":0.2344036971529325},{"text":"I will get that done.","start":353.73,"end":355.40295,"sentiment":"positive","sentiment_score":0.44805229902267457}],"sentiment":"neutral","sentiment_score":0.25866687416353007,"channel":1,"num_words":11,"start":351.57,"end":355.40295},{"sentences":[{"text":"Perfect, my love.","start":356.26498,"end":356.94498,"sentiment":"positive","sentiment_score":0.6707673271497091},{"text":"If you have any issues, give me a call.","start":356.94498,"end":358.84497,"sentiment":"neutral","sentiment_score":0.10555165343814427}],"sentiment":"neutral","sentiment_score":0.24685557186603546,"channel":0,"num_words":12,"start":356.26498,"end":358.84497},{"sentences":[{"text":"No problemo.","start":359.14294,"end":359.88293,"sentiment":"neutral","sentiment_score":0.21884599328041077},{"text":"Okay.","start":360.26294,"end":360.58295,"sentiment":"neutral","sentiment_score":0.16472694277763367},{"text":"I'll talk to you soon.","start":360.58295,"end":361.72293,"sentiment":"neutral","sentiment_score":0.1883520156145096}],"sentiment":"neutral","sentiment_score":0.1930223759263754,"channel":1,"num_words":8,"start":359.14294,"end":361.72293},{"sentences":[{"text":"Absolutely.","start":362.10498,"end":362.60498,"sentiment":"neutral","sentiment_score":0.24393385648727417}],"sentiment":"neutral","sentiment_score":0.24393385648727417,"channel":0,"num_words":1,"start":362.10498,"end":362.60498},{"sentences":[{"text":"Okay.","start":362.66293,"end":363.16293,"sentiment":"neutral","sentiment_score":0.06738746166229248},{"text":"Thanks,","start":363.22293,"end":363.62296,"sentiment":"positive","sentiment_score":0.8069882392883301}],"sentiment":"positive","sentiment_score":0.4371878504753113,"channel":1,"num_words":2,"start":362.66293,"end":363.62296},{"sentences":[{"text":"Bye.","start":363.38498,"end":363.88498,"sentiment":"positive","sentiment_score":0.7020229697227478}],"sentiment":"positive","sentiment_score":0.7020229697227478,"channel":0,"num_words":1,"start":363.38498,"end":363.88498},{"sentences":[{"text":"Theresa.","start":363.62296,"end":364.02295,"sentiment":"positive","sentiment_score":0.6275894641876221},{"text":"Cheers.","start":364.02295,"end":364.34296,"sentiment":"positive","sentiment_score":0.6945401430130005},{"text":"Bye.","start":364.34296,"end":364.84296,"sentiment":"neutral","sentiment_score":-0.08824314922094345}],"sentiment":"positive","sentiment_score":0.41129548599322635,"channel":1,"num_words":3,"start":363.62296,"end":364.84296}]},"summary":{"result":"success","short":"The customer, Larissa, calls ArcView to confirm the status of a claim and is directed to a claims assessor's name. She discusses the details of the claim and requests confirmation of the treatment plan with the agent, Tracy. Larissa also asks about a bill and confirms the date of the next review. The call ends with Larissa thanking the agent and saying she will call if she has any issues."},"intents":{"segments":[{"text":"As always, I'd need to let you know our calls are recorded for quality and coaching. And if I could get you to confirm security even though I know I'm talking to you, Toyota. just cool.","start_word":18,"end_word":53,"intents":[{"intent":"Confirm security","confidence_score":0.42200586}]},{"text":"I so I spoke with not your claims assessor. I spoke with probably one of the most useful claims assessors I've ever spoken to in my life, which was very nice. Just looking for the direct line. Yes.","start_word":86,"end_word":123,"intents":[{"intent":"Speak with claims assessor","confidence_score":0.24598256}]},{"text":"I've emailed Victoria multiple times asking for, like, what timeline we're actually looking at for this claim, what what are the requirements? That way, we can set the expectations. That way, my client can actually live her life and not be beholden to.","start_word":177,"end_word":219,"intents":[{"intent":"Set expectations and expectations","confidence_score":0.00081686483}]},{"text":"what I need from the doctor is just confirmation on one of either a confirmation on when we're going to be assessed from a medical standpoint, when we're going to be assessed from a return to work standpoint, or or when we're gonna be assessed from a, like, a a medication standpoint.","start_word":290,"end_word":341,"intents":[{"intent":"Confirm doctor's confirmation","confidence_score":0.15520188},{"intent":"Discuss prescribing options","confidence_score":0.0000046552937},{"intent":"Confirm doctor's confirmation","confidence_score":0.0024601254}]},{"text":"So I just need to forward that form to Tracy and get make sure which is his secretary Yep. and say, I need doctor Slankar to ensure that he writes on here that my immunotherapy is for a twelve month period.","start_word":568,"end_word":608,"intents":[{"intent":"Forward form to tracy","confidence_score":0.20367606}]},{"text":"It's It is not true. it's not called that form. It's just No. called It's something called claim number two. payment record something Yeah. or other. Yeah.","start_word":686,"end_word":712,"intents":[{"intent":"Confirm form status and address confusion","confidence_score":0.000013798743}]},{"text":"Is it it just needs to be more specific about what the actual treatment plan and when he is intending to next review it. And if Yeah.","start_word":836,"end_word":862,"intents":[{"intent":"Inquire about treatment plan and review plan","confidence_score":0.0046866615}]},{"text":"If it you know, even though the treatment plan is for twelve months, if he's intending on reviewing your treatment plan in six months, write that.","start_word":870,"end_word":895,"intents":[{"intent":"Revise treatment plan","confidence_score":0.00031311612}]},{"text":"and he would say, I've reviewed it, and I'm recommending another review in six months. Same treatment.","start_word":923,"end_word":939,"intents":[{"intent":"Recommend new treatment","confidence_score":0.17485958},{"intent":"Recommend new treatment plan","confidence_score":0.056549955}]},{"text":"Perfect, my love.","start_word":1132,"end_word":1134,"intents":[{"intent":"Express gratitude for help","confidence_score":0.008457901}]},{"text":"If you have any issues, give me a call. No problemo.","start_word":1135,"end_word":1145,"intents":[{"intent":"Request a call back","confidence_score":0.0002763863}]}]},"sentiments":{"segments":[{"text":"Regina speaking. Hi, Janine. Larissa from ArcView. How are you going? Oh, I'm alright. How are you?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.1893782019615173},{"text":"Good.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.5606400370597839},{"text":"As always, I'd need to let you know our calls are recorded for quality and coaching. And if I could get you to confirm security even though I know I'm talking to you, Toyota.","start_word":18,"end_word":51,"sentiment":"neutral","sentiment_score":0.14231909811496735},{"text":"just cool. That was easy.","start_word":52,"end_word":56,"sentiment":"positive","sentiment_score":0.5656694769859314},{"text":"Anyway. Yes. I spoke with one pass. Caden couldn't get through. I just jumped on, and I was lucky enough to kinda squeeze in the gap, I guess. Mhmm. I so I spoke with not your claims assessor.","start_word":57,"end_word":94,"sentiment":"neutral","sentiment_score":-0.011761102825403214},{"text":"I spoke with probably one of the most useful claims assessors I've ever spoken to in my life, which was very nice.","start_word":95,"end_word":116,"sentiment":"positive","sentiment_score":0.3655321002006531},{"text":"Just looking for the direct line. Yes. I sure did. She's like, not my client. I was like, no. I don't even care. You're gonna hear hear from me a lot. So she because I I was like, look. I've I've like, this this is this is my this is my case. This is everything. Where am I actually standing? I've emailed Victoria multiple times asking for, like, what timeline we're actually looking at for this claim, what what are the requirements? That way, we can set the expectations. That way, my client can actually live her life and not be beholden to. Yep. And she was like, look. Give me a minute. We had a look at the last claim documents together that doctor blah blah blah filled Blanca? out. Yeah. I Yep. wasn't gonna try and pronounce it. In case you got it wrong. Yeah. Absolutely. And she was like, can you see here how he's been really, really vague? And I was like, yeah. I can. And she's like, Yes. what I need from the doctor is just confirmation on one of either a confirmation on when we're going to be assessed from a medical standpoint, when we're going to be assessed from a return to work standpoint, or or when we're gonna be assessed from a, like, a a medication standpoint. He's like and Jess said, because, obviously, with cancer, you would there's there's an expectation that, yeah, you you have x number of radiation treatments, x number of chemo, x number of of immunotherapies, and then, generally, 12. you would go for Yeah. rescan So or he something didn't like that. he didn't write in there twelve months of immunotherapy.","start_word":117,"end_word":401,"sentiment":"neutral","sentiment_score":0.005399078875780105},{"text":"No. Not at Fuck all. you.","start_word":402,"end_word":407,"sentiment":"negative","sentiment_score":-0.6970334053039551},{"text":"Idiot. Yes. So so she went until we have, like, a solid confirmation, we we have nothing to go off. Everything we're going off is medically related. And I was like, yep. I absolutely see what you mean. I'm like, Janine said it's twelve months. She's like, yep. Absolutely. She's like, and I would love to I need the doctor to write that. And I was like, absolutely, you do. So I have the form. I'm gonna keep a copy of the form anyway, and if we ever have the requirement of going through again, we can do that. But if we have the doctor that fills out the form that says, we're on this treatment plan for twelve months, our next review date for this treatment is scheduled at month's year. It doesn't have to be the specific date, which is month's year. Mhmm. That means we won't have the medical requirement for that period of time. Okay.","start_word":408,"end_word":566,"sentiment":"neutral","sentiment_score":-0.019245674833655357},{"text":"Cool.","start_word":567,"end_word":567,"sentiment":"positive","sentiment_score":0.4224621057510376},{"text":"So I just need to forward that form to Tracy and get make sure which is his secretary Yep. and say, I need doctor Slankar to ensure that he writes on here that my immunotherapy is for a twelve month period. Yep. And will be Anything reviewed on at nobody reviewed that that that.","start_word":568,"end_word":621,"sentiment":"neutral","sentiment_score":0.05682242661714554},{"text":"Thank you.","start_word":622,"end_word":623,"sentiment":"positive","sentiment_score":0.4657248854637146},{"text":"Yep. I thought that he did that, but, anyway, no. And when I read it when I read it, I was like, yep. I Didn't I I do see. it anymore. I see. So Yeah. I'm And going to yep. send I'm gonna send you the form. The forms on that email they sent me this Oh, time. Yeah. this time. Yeah. It's It is not true. it's not called that form. It's just No. called It's something called claim number two. payment record something Yeah. or other. Yeah. Yeah. But Yeah. it's the Because it's the doctor's treatment form. yeah. I can. Yep. Yeah. And that'll just do that. And then I've left notes for Victoria to question why the July payment was not even made because the requirement wasn't till the July 31 for the payment to go through, like, the doctor's treatment statement to go through.","start_word":624,"end_word":772,"sentiment":"neutral","sentiment_score":-0.0987624078989029},{"text":"So why wouldn't you have at least made the July payment?","start_word":773,"end_word":783,"sentiment":"negative","sentiment_score":-0.40106895565986633},{"text":"And then we're still seven days away from the next payment being made Yep. anyway. Okay. Yep. Okay. Cool. I will forward that to Tracy right now.","start_word":784,"end_word":810,"sentiment":"neutral","sentiment_score":-0.0360896959900856},{"text":"Cool bananas.","start_word":811,"end_word":812,"sentiment":"positive","sentiment_score":0.3467046022415161},{"text":"And, yeah, just be specific with Tracy to ensure that that portion Yep. is not, I guess, vague is the the the point. Is it it just needs to be more specific about what the actual treatment plan and when he is intending to next review it. And if Yeah. it's six Okay. months, it's six months. If it you know, even though the treatment plan is for twelve months, if he's intending on reviewing your treatment plan in six months, write that. And that's fine. It just means that when you have your review with him, you would take this form and we would refill it out. And Okay. and he would say, I've reviewed it, and I'm recommending another review in six months. Same treatment. Okay. Well, we're changing treatment. I will check that I don't have any other paperwork from him that has those dates on it before I Yeah. Yeah. pay Yeah. And him I mean, $200 to write a form. Jess just told me she she had a claim that she was doing with a client, and they had two questions to ask. It was $4 bill. Yep. So I was like, He oh, literally $200 filled it out in isn't front that bad. of me. Took him 3 minutes in front of me, Yep. and he charged me for the consult and to fill the form out. Of course. Yeah. Yeah. Yeah. They're really Yeah. nice Yeah. people. Oh, look. You know, they don't make their some money somehow, I suppose. Well, just go back just go back to Tracy and be like, hey. He actually filled out the form wrong. Didn't do what it need to do. So Oh, I'll I'm just not paying pay him it. probably. I can't probably need that much, but, yeah, it's just that whole Yeah. my age. Yeah. But, anyway, cool.","start_word":813,"end_word":1126,"sentiment":"neutral","sentiment_score":-0.038083423089212295},{"text":"I will get that done. Perfect, my love.","start_word":1127,"end_word":1134,"sentiment":"positive","sentiment_score":0.5525256395339966},{"text":"If you have any issues, give me a call. No problemo. Okay. I'll talk to you soon. Absolutely. Okay.","start_word":1135,"end_word":1153,"sentiment":"neutral","sentiment_score":0.1547839343547821},{"text":"Thanks, Bye. Theresa. Cheers. Bye.","start_word":1154,"end_word":1158,"sentiment":"positive","sentiment_score":0.6395031809806824}],"average":{"sentiment":"neutral","sentiment_score":-0.0007813577476732111}}}}