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No. Because is it that's your own router? Okay. No. We're gonna have it configured because that's no longer the router's password and the username. Alright. Just give me one second. Let me just check here because have you received an email from our tech support, Maureen, to set up your about setting up your router? Oh, wait. Mhmm. Hold on. Just give me one second. Yeah. Okay. So your router is already set up. Right? Sorry? Yeah. Hold on. Just give me one second. So so for this one, do you have any other device or a laptop or computer to use so that we can log in to the router's IP address? Yeah. We can also try it. However, we have to make sure that you are currently using the the Internet. Connect to the router's name. And before we proceed, I just want to make sure that you were able to press and hold the router for it to restart. Have you done that yet? Yeah. So locate the small reset button on the back of the router. It may be a pinhole. Please press it and hold for thirty seconds. Okay. So is it on again? Is it Just thirty seconds will do. No. It should be the yeah. The the the restart button should be hold for, like, thirty seconds. Like okay. Alright. So let's now go ahead and log in. Has it now restarted? Has it already restarted? Okay. So open a browser on your laptop computer or your phone. Yeah. Please make sure that you are not connected to any Internet. You should please turn off the mobile data as well. And please look for Mhmm. Yeah. Please go to your browser, and then please enter this combination of numbers. This is the IP address. It's one nine two dot one six eight dot one yeah. Eight. 8. Number 8. 11. You should be routed to a login page to enter your username and password. No. It's the Internet. I mean, it's the IP address wherein you are to type in the one nine two dot one six eight dot one dot one. Can you tell me what page or what screen are you seeing? Thank you. Yes. It's one nine two dot one six eight dot one dot one. Before we proceed, Alexander, I just want to make sure that your device that you're using to type in the IP address is connected to the router's Wi Fi network. Please do so because your device should be connected to the Wi Fi network. Even though it has no Internet, you will have to you might you will have an option to access the router's interface during setup. Either either Have you tried the password at the bottom of the router? Yeah. It's underneath the router. Yes. Yeah. You should now access. Yeah. You should oh, can you try to go back to the browser? Since you're not since you're already connected to the Wi Fi network, you should be able to access the router's interface. It's again 19192. Mhmm. I think I've called you the best time since you're trying to set up your Internet now. Dot one six eight. Perfect. The username is before that, please enter the PBO details where the it should be you should be seeing the PPPoE settings before we enter the following credentials. Can you please locate the PPPoE settings? It's under the Internet r one option. It it can be located under the Internet r one options. Just locate the PPPoE settings. Did you see it? So on your admin oh, yeah. It's okay. The username password is uppercase l for Lima. Yeah. Uppercase LAndThenUppercaseNForNancyDashOrHyphen, UppercaseOForOscar, uh-huh, RForRomeo, And the numbers 1337 97 9797. No. No. No. No. No. It's 133797. That's correct. It's and then after afterwards, it's at linham networks dot a u. Mhmm. Y for Yankee, n for Nancy, h h for hotel, a for alpha, m for Mary with me. N n for Nancy, e for echo, t for tango it's t for tango, w for whiskey, o for Oscar, r Romeo, k kilo yes. K for kilo, s for Sierra, networks. Hold on. Am I correct? Yeah. S for Sierra. Yeah. Yeah. That's correct. Yeah. Correct. And then dot com. The password is the password is case sensitive. So please enter the capital letter AForAlpha, LowercaseIForIndia, lowercase r for Romeo, uppercase LForLima, UppercaseNForNancy, uppercase r For Romeo, 13 sorry. It's 1337 97, 0, RForRomeo Lowercase RForRomeo. It's LowercaseRForRomeoAndThenLowercaseDForDelta. Okay. And please do hit enter, please. Yes, please. It's you just have to yeah. The password is oh, Okay. Do you have a can you go back to Maureen's email, our tech support's email? It was sent September 15. The email from our tech support. The email was sent September 15, and the subject is setting Internet service to your router. That's where you're gonna find the username and the password. We just wanna make sure that we were able to enter the correct credit credentials. Thank you. The subject should be setting Internet service to your router. Okay. Scroll down, and you'll be able to see the router's credentials. This is I I mean, I I thought you weren't able to find the email later. That's why I proceed with Yeah. That's that's the credentials that is are you under the Internet or one, the PPPoE settings? When we go back to the email, it says that to go to the PPPoE settings under Internet or one when we enter the following credentials. Are were you in the PPPoE settings earlier when we try to enter, your credentials. Yeah. So once you search this one nine two dot one six eight dot one dot one, after you hit enter, what are you seeing on the screen? And there's no option for you to see the settings for the PPPoE settings under Internet or one. Correct? Let me try and con check the password. I mean, confirm the password if it's correct. It's LN0OR133AsIn87. O r one three three seven eight seven. Yes, please. Yeah. You should be seeing that I the PPO settings. Again, before we enter the credentials, it should be in or under the PPPoE settings under Internet r one in your ad the PPPoE settings. Okay. After you search the 1and2.16eight, can you take a screenshot or a picture of your screen so that I can check here as well on my end? I also wanna see so that I do have a visual of your screen as well. I also wanna see I mean, the screen so that I can so that we can proceed with the next course of action. Because you can send it to me. I can give you the my email. It's under Internet r one. If you see an option to click a button saying Internet or one, that's where you are you going to locate the PPO settings. That's fine. You can also send me the screenshot so that I can also see your screen as well after you search the one and two dot one six. Right? Yes. That's right. Right. Okay. Okay. For this time, Alexander, could you I wanna see the screen after you search the IP router's address. Can you take a screenshot of it? I'll provide you my email once you're ready. The screen after you search the IP address, which is the one nine two. The screen once the first screen that you see once you search that company subletters or the IP address. That one. Yeah. Hold on. You haven't logged in to the admin yet. Correct? Are you trying to oh, that's why. Because those I thought you were we were already I mean, you were already logged in because you were able to see the password on your router. Earlier because so first, we were able to connect to your Wi Fi Internet using the printed password and then username. And then that's also the same username and password or the I mean, the I'm sorry. It's not that's not gonna be the same. It's the the default username and password is also printed on the router. You'll be able to see it also underneath on your router. And okay. And the default username is printed on the router. It's not the one that has PPPoE username that is in number four. So we are still here in number three. Okay. So let's go back to number one. Alexander, no worries. We I'll make sure that you'll be able to connect with your Internet today. Okay? Let's go back to number one if that's okay with you. But we're not gonna repeat everything. So earlier on number one, you're able to plug the router, so that's a physical connection. The router is powered on, And then it states here that your device must be connected to the router's Wi Fi network, which also you you did earlier. You find the Wi Fi network name and the password so that you were able to connect with a Wi Fi. So on number two yes. That's correct. That's just correct. Okay. So let's move forward to number two. I hope that you are also looking on the email so that I can also discuss it for you number okay. Okay. Can you go back to the email? We are already in number two so that we can go ahead and proceed step by step procedure until we are it's the same email earlier with the password with the subject setting Internet service to your router. Yes. So we are okay. Okay. Number two, you were able to you were able to reset the router earlier. Okay. We are now in number three, Alexandra. Okay? Right now, you're able to please type in again the 19216811 into your address bar, and the default username and password is actually not this PPPO username and number four because they're different. The number four is the credentials from Airedale. K? So number 3 alright. So let's still go back. Yes. So you will be able to see the default username. Yeah. That's why it's showing incorrect password earlier, but no worries. It's fine. Are the Admin? No. It's not. Yes. That one. Mhmm. Are you in? Oh my gosh. I'm so sorry for this, Alexander. Okay. Can you take a screenshot of the default username and the password? Seconds. 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My name is Mary, and I'm calling from Airtel. Am I speaking with Alexander? Hi, Alexander. We had a call before.\n\nHowever, it was disconnected, and I've been trying mhmm. Oh, sure. No. Because is it that's your own router? Okay.\n\nNo. We're gonna have it configured because that's no longer the router's password and the username. Alright. Just give me one second. Let me just check here because have you received an email from our tech support, Maureen, to set up your about setting up your router?\n\nOh, wait. Mhmm. Hold on. Just give me one second. Yeah.\n\nOkay. So your router is already set up. Right? Sorry? Yeah.\n\nHold on. Just give me one second. So so for this one, do you have any other device or a laptop or computer to use so that we can log in to the router's IP address? Yeah. We can also try it.\n\nHowever, we have to make sure that you are currently using the the Internet. Connect to the router's name. And before we proceed, I just want to make sure that you were able to press and hold the router for it to restart. Have you done that yet? Yeah.\n\nSo locate the small reset button on the back of the router. It may be a pinhole. Please press it and hold for thirty seconds. Okay. So is it on again?\n\nIs it Just thirty seconds will do. No. It should be the yeah. The the the restart button should be hold for, like, thirty seconds. Like okay.\n\nAlright. So let's now go ahead and log in. Has it now restarted? Has it already restarted? Okay.\n\nSo open a browser on your laptop computer or your phone. Yeah. Please make sure that you are not connected to any Internet. You should please turn off the mobile data as well. And please look for Mhmm.\n\nYeah. Please go to your browser, and then please enter this combination of numbers. This is the IP address. It's one nine two dot one six eight dot one yeah. Eight.\n\n8. Number 8. 11. You should be routed to a login page to enter your username and password. No.\n\nIt's the Internet. I mean, it's the IP address wherein you are to type in the one nine two dot one six eight dot one dot one. Can you tell me what page or what screen are you seeing? Thank you. Yes.\n\nIt's one nine two dot one six eight dot one dot one. Before we proceed, Alexander, I just want to make sure that your device that you're using to type in the IP address is connected to the router's Wi Fi network. Please do so because your device should be connected to the Wi Fi network. Even though it has no Internet, you will have to you might you will have an option to access the router's interface during setup. Either either Have you tried the password at the bottom of the router?\n\nYeah. It's underneath the router. Yes. Yeah. You should now access.\n\nYeah. You should oh, can you try to go back to the browser? Since you're not since you're already connected to the Wi Fi network, you should be able to access the router's interface. It's again 19192. Mhmm.\n\nI think I've called you the best time since you're trying to set up your Internet now. Dot one six eight. Perfect. The username is before that, please enter the PBO details where the it should be you should be seeing the PPPoE settings before we enter the following credentials. Can you please locate the PPPoE settings?\n\nIt's under the Internet r one option. It it can be located under the Internet r one options. Just locate the PPPoE settings. Did you see it? So on your admin oh, yeah.\n\nIt's okay. The username password is uppercase l for Lima. Yeah. Uppercase LAndThenUppercaseNForNancyDashOrHyphen, UppercaseOForOscar, uh-huh, RForRomeo, And the numbers 1337 97 9797. No.\n\nNo. No. No. No. It's 133797.\n\nThat's correct. It's and then after afterwards, it's at linham networks dot a u. Mhmm. Y for Yankee, n for Nancy, h h for hotel, a for alpha, m for Mary with me. N n for Nancy, e for echo, t for tango it's t for tango, w for whiskey, o for Oscar, r Romeo, k kilo yes.\n\nK for kilo, s for Sierra, networks. Hold on. Am I correct? Yeah. S for Sierra.\n\nYeah. Yeah. That's correct. Yeah. Correct.\n\nAnd then dot com. The password is the password is case sensitive. So please enter the capital letter AForAlpha, LowercaseIForIndia, lowercase r for Romeo, uppercase LForLima, UppercaseNForNancy, uppercase r For Romeo, 13 sorry. It's 1337 97, 0, RForRomeo Lowercase RForRomeo. It's LowercaseRForRomeoAndThenLowercaseDForDelta.\n\nOkay. And please do hit enter, please. Yes, please. It's you just have to yeah. The password is oh, Okay.\n\nDo you have a can you go back to Maureen's email, our tech support's email? It was sent September 15. The email from our tech support. The email was sent September 15, and the subject is setting Internet service to your router. That's where you're gonna find the username and the password.\n\nWe just wanna make sure that we were able to enter the correct credit credentials. Thank you. The subject should be setting Internet service to your router. Okay. Scroll down, and you'll be able to see the router's credentials.\n\nThis is I I mean, I I thought you weren't able to find the email later. That's why I proceed with Yeah. That's that's the credentials that is are you under the Internet or one, the PPPoE settings? When we go back to the email, it says that to go to the PPPoE settings under Internet or one when we enter the following credentials. Are were you in the PPPoE settings earlier when we try to enter, your credentials.\n\nYeah. So once you search this one nine two dot one six eight dot one dot one, after you hit enter, what are you seeing on the screen? And there's no option for you to see the settings for the PPPoE settings under Internet or one. Correct? Let me try and con check the password.\n\nI mean, confirm the password if it's correct. It's LN0OR133AsIn87. O r one three three seven eight seven. Yes, please. Yeah.\n\nYou should be seeing that I the PPO settings. Again, before we enter the credentials, it should be in or under the PPPoE settings under Internet r one in your ad the PPPoE settings. Okay. After you search the 1and2.16eight, can you take a screenshot or a picture of your screen so that I can check here as well on my end? I also wanna see so that I do have a visual of your screen as well.\n\nI also wanna see I mean, the screen so that I can so that we can proceed with the next course of action. Because you can send it to me. I can give you the my email. It's under Internet r one. If you see an option to click a button saying Internet or one, that's where you are you going to locate the PPO settings.\n\nThat's fine. You can also send me the screenshot so that I can also see your screen as well after you search the one and two dot one six. Right? Yes. That's right.\n\nRight. Okay. Okay. For this time, Alexander, could you I wanna see the screen after you search the IP router's address. Can you take a screenshot of it?\n\nI'll provide you my email once you're ready. The screen after you search the IP address, which is the one nine two. The screen once the first screen that you see once you search that company subletters or the IP address. That one. Yeah.\n\nHold on. You haven't logged in to the admin yet. Correct? Are you trying to oh, that's why. Because those I thought you were we were already I mean, you were already logged in because you were able to see the password on your router.\n\nEarlier because so first, we were able to connect to your Wi Fi Internet using the printed password and then username. And then that's also the same username and password or the I mean, the I'm sorry. It's not that's not gonna be the same. It's the the default username and password is also printed on the router. You'll be able to see it also underneath on your router.\n\nAnd okay. And the default username is printed on the router. It's not the one that has PPPoE username that is in number four. So we are still here in number three. Okay.\n\nSo let's go back to number one. Alexander, no worries. We I'll make sure that you'll be able to connect with your Internet today. Okay? Let's go back to number one if that's okay with you.\n\nBut we're not gonna repeat everything. So earlier on number one, you're able to plug the router, so that's a physical connection. The router is powered on, And then it states here that your device must be connected to the router's Wi Fi network, which also you you did earlier. You find the Wi Fi network name and the password so that you were able to connect with a Wi Fi. So on number two yes.\n\nThat's correct. That's just correct. Okay. So let's move forward to number two. I hope that you are also looking on the email so that I can also discuss it for you number okay.\n\nOkay. Can you go back to the email? We are already in number two so that we can go ahead and proceed step by step procedure until we are it's the same email earlier with the password with the subject setting Internet service to your router. Yes. So we are okay.\n\nOkay. Number two, you were able to you were able to reset the router earlier. Okay. We are now in number three, Alexandra. Okay?\n\nRight now, you're able to please type in again the 19216811 into your address bar, and the default username and password is actually not this PPPO username and number four because they're different. The number four is the credentials from Airedale. K? So number 3 alright. So let's still go back.\n\nYes. So you will be able to see the default username. Yeah. That's why it's showing incorrect password earlier, but no worries. It's fine.\n\nAre the Admin? No. It's not. Yes. That one.\n\nMhmm. Are you in? Oh my gosh. I'm so sorry for this, Alexander. Okay.\n\nCan you take a screenshot of the default username and the password? Seconds. Well, that's just give me one moment.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.035236768424510956},{"text":"My name is Mary, and I'm calling from Airtel.","start":2.3999999,"end":4.88,"sentiment":"neutral","sentiment_score":0.0349129494279623},{"text":"Am I speaking with Alexander?","start":4.88,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.021796859055757522},{"text":"Hi, Alexander.","start":9.599999,"end":10.42,"sentiment":"neutral","sentiment_score":0.041384804993867874},{"text":"We had a call before.","start":11.5199995,"end":13.44,"sentiment":"neutral","sentiment_score":-0.032561586052179334}],"sentiment":"neutral","sentiment_score":0.017199967649172653,"num_words":22,"start":2.0,"end":13.44},{"sentences":[{"text":"However, it was disconnected, and I've been trying mhmm.","start":13.44,"end":27.814999,"sentiment":"neutral","sentiment_score":-0.0794823198682732},{"text":"Oh, 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address?","start":140.89499,"end":154.23001,"sentiment":"neutral","sentiment_score":-0.0034878444697322517},{"text":"Yeah.","start":158.405,"end":158.64499,"sentiment":"neutral","sentiment_score":0.033141329884529114},{"text":"We can also try it.","start":158.64499,"end":159.845,"sentiment":"neutral","sentiment_score":0.04668360576033592}],"sentiment":"neutral","sentiment_score":0.003005868378317072,"num_words":42,"start":138.33499,"end":159.845},{"sentences":[{"text":"However, we have to make sure that you are currently using the the Internet.","start":159.845,"end":169.5,"sentiment":"neutral","sentiment_score":-0.06372024438210896},{"text":"Connect to the router's name.","start":172.06,"end":176.16,"sentiment":"neutral","sentiment_score":0.0048170441295951605},{"text":"And before we proceed, I just want to make sure that you were able to press and hold the router for it to 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seconds.","start":241.795,"end":245.97499,"sentiment":"neutral","sentiment_score":0.031223650090396404},{"text":"Like okay.","start":246.03499,"end":248.775,"sentiment":"neutral","sentiment_score":0.05740739591419697}],"sentiment":"neutral","sentiment_score":0.02663559287234589,"num_words":27,"start":218.105,"end":248.775},{"sentences":[{"text":"Alright.","start":249.235,"end":249.715,"sentiment":"neutral","sentiment_score":0.09570032358169556},{"text":"So let's now go ahead and log in.","start":249.715,"end":258.09,"sentiment":"neutral","sentiment_score":0.024718758650124073},{"text":"Has it now restarted?","start":271.495,"end":272.63498,"sentiment":"neutral","sentiment_score":-0.015889075584709644},{"text":"Has it already restarted?","start":275.57498,"end":276.875,"sentiment":"neutral","sentiment_score":-0.032508453354239464},{"text":"Okay.","start":279.175,"end":279.675,"sentiment":"neutral","sentiment_score":0.032326098531484604}],"sentiment":"neutral","sentiment_score":0.007343687531020906,"num_words":18,"start":249.235,"end":279.675},{"sentences":[{"text":"So open a browser on your laptop computer or your phone.","start":280.25,"end":283.94998,"sentiment":"neutral","sentiment_score":0.020951599813997746},{"text":"Yeah.","start":287.85,"end":288.16998,"sentiment":"neutral","sentiment_score":-0.02089794725179672},{"text":"Please make sure that you are not connected to any Internet.","start":288.16998,"end":292.19,"sentiment":"neutral","sentiment_score":-0.15258377248590643},{"text":"You should please turn off the mobile data as well.","start":293.21,"end":301.235,"sentiment":"neutral","sentiment_score":-0.16135361269116402},{"text":"And please look for Mhmm.","start":301.775,"end":310.71,"sentiment":"neutral","sentiment_score":-0.05126565545797348}],"sentiment":"neutral","sentiment_score":-0.08786095396958683,"num_words":38,"start":280.25,"end":310.71},{"sentences":[{"text":"Yeah.","start":313.65,"end":314.15,"sentiment":"neutral","sentiment_score":-0.013302138075232506},{"text":"Please go to your browser, and then please enter this combination of numbers.","start":314.37,"end":322.575,"sentiment":"neutral","sentiment_score":-0.015094062814918848},{"text":"This is the IP address.","start":322.575,"end":323.775,"sentiment":"neutral","sentiment_score":-0.01631446499377489},{"text":"It's one nine two dot one six eight dot one yeah.","start":323.775,"end":336.015,"sentiment":"neutral","sentiment_score":-0.012894045773216269},{"text":"Eight.","start":336.015,"end":336.515,"sentiment":"neutral","sentiment_score":-0.002676895819604397}],"sentiment":"neutral","sentiment_score":-0.014051892869775333,"num_words":31,"start":313.65,"end":336.515},{"sentences":[{"text":"8.","start":338.62,"end":339.12,"sentiment":"neutral","sentiment_score":-0.002065258100628853},{"text":"Number 8.","start":339.18,"end":340.16,"sentiment":"neutral","sentiment_score":-0.002354940865188837},{"text":"11.","start":342.3,"end":344.0,"sentiment":"neutral","sentiment_score":-0.0007640654221177101},{"text":"You should be routed to a login page to enter your username and password.","start":375.145,"end":380.28497,"sentiment":"neutral","sentiment_score":-0.19425875853214944},{"text":"No.","start":420.61002,"end":421.01,"sentiment":"neutral","sentiment_score":-0.25436142086982727}],"sentiment":"neutral","sentiment_score":-0.15692227608279177,"num_words":19,"start":338.62,"end":421.01},{"sentences":[{"text":"It's the Internet.","start":421.01,"end":422.15002,"sentiment":"neutral","sentiment_score":-0.15613190333048502},{"text":"I mean, it's the IP address wherein you are to type in the one nine two dot one six eight dot one dot one.","start":424.29,"end":432.365,"sentiment":"neutral","sentiment_score":-0.0785781907228132},{"text":"Can you tell me what page or what screen are you seeing?","start":432.365,"end":437.26498,"sentiment":"neutral","sentiment_score":-0.0731626832857728},{"text":"Thank you.","start":445.12,"end":445.86,"sentiment":"neutral","sentiment_score":0.19805586338043213},{"text":"Yes.","start":468.195,"end":468.435,"sentiment":"neutral","sentiment_score":0.02625921368598938}],"sentiment":"neutral","sentiment_score":-0.0669012749124141,"num_words":42,"start":421.01,"end":468.435},{"sentences":[{"text":"It's one nine two dot one six eight dot one dot one.","start":468.435,"end":472.14,"sentiment":"neutral","sentiment_score":0.009455863619223237},{"text":"Before we proceed, Alexander, I just want to make sure that your device that you're using to type in the IP address is connected to the router's Wi Fi network.","start":472.14,"end":482.48,"sentiment":"neutral","sentiment_score":-0.0022021074779331683},{"text":"Please do so because your device should be connected to the Wi Fi network.","start":484.815,"end":488.755,"sentiment":"neutral","sentiment_score":-0.08805231377482414},{"text":"Even though it has no Internet, you will have to you might you will have an option to access the router's interface during setup.","start":490.175,"end":498.09,"sentiment":"neutral","sentiment_score":-0.15972653590142727},{"text":"Either either Have you tried the password at the bottom of the router?","start":504.01,"end":524.455,"sentiment":"neutral","sentiment_score":-0.07539842592982146}],"sentiment":"neutral","sentiment_score":-0.06450474895136331,"num_words":93,"start":468.435,"end":524.455},{"sentences":[{"text":"Yeah.","start":530.69,"end":531.19,"sentiment":"neutral","sentiment_score":-0.01930009387433529},{"text":"It's underneath the router.","start":531.25,"end":533.91003,"sentiment":"neutral","sentiment_score":-0.021517090499401093},{"text":"Yes.","start":577.465,"end":577.78503,"sentiment":"neutral","sentiment_score":-0.052275676280260086},{"text":"Yeah.","start":577.78503,"end":578.10504,"sentiment":"neutral","sentiment_score":-0.032828398048877716},{"text":"You should now access.","start":578.10504,"end":579.325,"sentiment":"neutral","sentiment_score":-0.10252105072140694}],"sentiment":"neutral","sentiment_score":-0.054596066644245926,"num_words":11,"start":530.69,"end":579.325},{"sentences":[{"text":"Yeah.","start":581.07,"end":581.57,"sentiment":"neutral","sentiment_score":-0.04575684666633606},{"text":"You should oh, can you try to go back to the browser?","start":583.71,"end":589.09,"sentiment":"neutral","sentiment_score":-0.05647569770614306},{"text":"Since you're not since you're already connected to the Wi Fi network, you should be able to access the router's interface.","start":589.15,"end":595.71497,"sentiment":"neutral","sentiment_score":-0.03147833137994721},{"text":"It's again 19192.","start":600.65497,"end":603.71497,"sentiment":"neutral","sentiment_score":-0.07855212440093358},{"text":"Mhmm.","start":607.615,"end":608.04,"sentiment":"neutral","sentiment_score":0.04023686796426773}],"sentiment":"neutral","sentiment_score":-0.041577096930459925,"num_words":38,"start":581.07,"end":608.04},{"sentences":[{"text":"I think I've called you the best time since you're trying to set up your Internet now.","start":608.6,"end":613.5,"sentiment":"positive","sentiment_score":0.4534521173028385},{"text":"Dot one six eight.","start":616.92,"end":618.62,"sentiment":"neutral","sentiment_score":0.031153411138802767},{"text":"Perfect.","start":625.745,"end":626.245,"sentiment":"positive","sentiment_score":0.6286529302597046},{"text":"The username is before that, please enter the PBO details where the it should be you should be seeing the PPPoE settings before we enter the following credentials.","start":629.66504,"end":647.54004,"sentiment":"neutral","sentiment_score":0.035659445516232936},{"text":"Can you please locate the PPPoE settings?","start":650.335,"end":654.895,"sentiment":"neutral","sentiment_score":0.0026011396465556963}],"sentiment":"neutral","sentiment_score":0.16629166703409792,"num_words":57,"start":608.6,"end":654.895},{"sentences":[{"text":"It's under the Internet r one option.","start":654.895,"end":657.635,"sentiment":"neutral","sentiment_score":0.0034898045871938977},{"text":"It it can be located under the Internet r one options.","start":660.17505,"end":665.05,"sentiment":"neutral","sentiment_score":0.010033258321610365},{"text":"Just locate the PPPoE settings.","start":665.51,"end":667.85,"sentiment":"neutral","sentiment_score":0.004119172040373087},{"text":"Did you see it?","start":676.755,"end":681.09503,"sentiment":"neutral","sentiment_score":-0.07648732326924801},{"text":"So on your admin oh, yeah.","start":690.3,"end":695.5,"sentiment":"neutral","sentiment_score":0.006253475788980722}],"sentiment":"neutral","sentiment_score":-0.003425397105853666,"num_words":33,"start":654.895,"end":695.5},{"sentences":[{"text":"It's okay.","start":695.5,"end":696.72,"sentiment":"neutral","sentiment_score":0.09132618457078934},{"text":"The username password is uppercase l for Lima.","start":696.86,"end":700.64,"sentiment":"neutral","sentiment_score":0.013783167931251228},{"text":"Yeah.","start":706.265,"end":706.765,"sentiment":"neutral","sentiment_score":0.02957179583609104},{"text":"Uppercase LAndThenUppercaseNForNancyDashOrHyphen, UppercaseOForOscar, uh-huh, RForRomeo, And the numbers 1337 97 9797.","start":707.145,"end":754.23,"sentiment":"neutral","sentiment_score":0.010780713499777696},{"text":"No.","start":756.13,"end":756.37,"sentiment":"neutral","sentiment_score":-0.08874355256557465}],"sentiment":"neutral","sentiment_score":0.015318861059115632,"num_words":23,"start":695.5,"end":756.37},{"sentences":[{"text":"No.","start":756.37,"end":756.44995,"sentiment":"neutral","sentiment_score":-0.10458388179540634},{"text":"No.","start":756.44995,"end":756.52997,"sentiment":"neutral","sentiment_score":-0.12532120943069458},{"text":"No.","start":756.52997,"end":756.69,"sentiment":"neutral","sentiment_score":-0.13448543846607208},{"text":"No.","start":756.69,"end":757.01,"sentiment":"neutral","sentiment_score":-0.10824143141508102},{"text":"It's 133797.","start":757.01,"end":760.07,"sentiment":"neutral","sentiment_score":-0.06092505529522896}],"sentiment":"neutral","sentiment_score":-0.099080345282952,"num_words":6,"start":756.37,"end":760.07},{"sentences":[{"text":"That's correct.","start":764.645,"end":765.465,"sentiment":"neutral","sentiment_score":-0.0359786581248045},{"text":"It's and then after afterwards, it's at linham networks dot a u.","start":765.605,"end":772.665,"sentiment":"neutral","sentiment_score":-0.10169729373107354},{"text":"Mhmm.","start":777.08,"end":777.58,"sentiment":"neutral","sentiment_score":-0.02692180499434471},{"text":"Y for Yankee, n for Nancy, h h for hotel, a for alpha, m for Mary with me.","start":777.64,"end":796.745,"sentiment":"neutral","sentiment_score":-0.016719061829563644},{"text":"N n for Nancy, e for echo, t for tango it's t for tango, w for whiskey, o for Oscar, r Romeo, k kilo yes.","start":800.165,"end":833.065,"sentiment":"neutral","sentiment_score":0.012149371691048145}],"sentiment":"neutral","sentiment_score":-0.022697508046082383,"num_words":58,"start":764.645,"end":833.065},{"sentences":[{"text":"K for kilo, s for Sierra, networks.","start":833.20496,"end":840.88,"sentiment":"neutral","sentiment_score":0.007570736975009952},{"text":"Hold on.","start":840.94,"end":841.5,"sentiment":"neutral","sentiment_score":-0.004251602105796337},{"text":"Am I correct?","start":841.5,"end":842.24005,"sentiment":"neutral","sentiment_score":-0.005348873635133107},{"text":"Yeah.","start":842.7,"end":843.02,"sentiment":"neutral","sentiment_score":-0.004902996588498354},{"text":"S for Sierra.","start":843.02,"end":844.08,"sentiment":"neutral","sentiment_score":-0.00848876234764854}],"sentiment":"neutral","sentiment_score":-0.00012024687021039415,"num_words":16,"start":833.20496,"end":844.08},{"sentences":[{"text":"Yeah.","start":844.30005,"end":844.54004,"sentiment":"neutral","sentiment_score":0.0065924315713346},{"text":"Yeah.","start":844.54004,"end":844.78,"sentiment":"neutral","sentiment_score":0.007774832658469677},{"text":"That's correct.","start":844.78,"end":845.60004,"sentiment":"neutral","sentiment_score":0.03616909869015217},{"text":"Yeah.","start":847.66003,"end":848.06,"sentiment":"neutral","sentiment_score":0.053059376776218414},{"text":"Correct.","start":848.06,"end":848.56,"sentiment":"neutral","sentiment_score":0.08282586187124252}],"sentiment":"neutral","sentiment_score":0.037098450042928256,"num_words":6,"start":844.30005,"end":848.56},{"sentences":[{"text":"And then dot com.","start":851.76495,"end":853.785,"sentiment":"neutral","sentiment_score":0.013901843805797398},{"text":"The password is the password is case sensitive.","start":859.44495,"end":863.59,"sentiment":"neutral","sentiment_score":-0.24133804999291897},{"text":"So please enter the capital letter AForAlpha, LowercaseIForIndia, lowercase r for Romeo, uppercase LForLima, UppercaseNForNancy, uppercase r For Romeo, 13 sorry.","start":863.65,"end":900.51,"sentiment":"neutral","sentiment_score":-0.019563447684049606},{"text":"It's 1337 97, 0, RForRomeo Lowercase RForRomeo.","start":900.51,"end":918.95,"sentiment":"neutral","sentiment_score":-0.008096070793856467},{"text":"It's LowercaseRForRomeoAndThenLowercaseDForDelta.","start":919.65,"end":923.03,"sentiment":"neutral","sentiment_score":0.004892477765679359}],"sentiment":"neutral","sentiment_score":-0.055543261097877154,"num_words":42,"start":851.76495,"end":923.03},{"sentences":[{"text":"Okay.","start":927.57,"end":928.07,"sentiment":"neutral","sentiment_score":0.019584856927394867},{"text":"And please do hit enter, please.","start":928.29,"end":930.165,"sentiment":"neutral","sentiment_score":0.004314861881236236},{"text":"Yes, please.","start":932.88495,"end":933.70496,"sentiment":"neutral","sentiment_score":0.014545837417244911},{"text":"It's you just have to yeah.","start":939.045,"end":941.52496,"sentiment":"neutral","sentiment_score":-0.042713899786273636},{"text":"The password is oh, Okay.","start":941.52496,"end":959.895,"sentiment":"neutral","sentiment_score":-0.05052973292768002}],"sentiment":"neutral","sentiment_score":-0.02171831801533699,"num_words":20,"start":927.57,"end":959.895},{"sentences":[{"text":"Do you have a can you go back to Maureen's email, our tech support's email?","start":959.895,"end":967.915,"sentiment":"neutral","sentiment_score":-0.0038984019309282305},{"text":"It was sent September 15.","start":968.215,"end":969.83496,"sentiment":"neutral","sentiment_score":-0.013111240044236184},{"text":"The email from our tech support.","start":972.535,"end":974.33997,"sentiment":"neutral","sentiment_score":-0.01476239754507939},{"text":"The email was sent September 15, and the subject is setting Internet service to your router.","start":974.33997,"end":980.01996,"sentiment":"neutral","sentiment_score":-0.0007711749058216811},{"text":"That's where you're gonna find the username and the password.","start":980.01996,"end":982.82,"sentiment":"neutral","sentiment_score":0.04555375147610903}],"sentiment":"neutral","sentiment_score":0.00443446349639159,"num_words":52,"start":959.895,"end":982.82},{"sentences":[{"text":"We just wanna make sure that we were able to enter the correct credit credentials.","start":982.82,"end":988.92,"sentiment":"neutral","sentiment_score":0.07948523561159769},{"text":"Thank you.","start":993.445,"end":994.265,"sentiment":"positive","sentiment_score":0.43283140659332275},{"text":"The subject should be setting Internet service to your router.","start":1012.35,"end":1015.57,"sentiment":"neutral","sentiment_score":0.09635964706540108},{"text":"Okay.","start":1020.73505,"end":1021.215,"sentiment":"neutral","sentiment_score":0.17227748036384585},{"text":"Scroll down, and you'll be able to see the router's credentials.","start":1021.215,"end":1025.0751,"sentiment":"neutral","sentiment_score":0.18088802830739456}],"sentiment":"neutral","sentiment_score":0.13291240025025147,"num_words":39,"start":982.82,"end":1025.0751},{"sentences":[{"text":"This is I I mean, I I thought you weren't able to find the email later.","start":1032.86,"end":1038.4601,"sentiment":"negative","sentiment_score":-0.3787991628050804},{"text":"That's why I proceed with Yeah.","start":1038.4601,"end":1101.715,"sentiment":"neutral","sentiment_score":-0.11278941482305527},{"text":"That's that's the credentials that is are you under the Internet or one, the PPPoE settings?","start":1104.495,"end":1113.875,"sentiment":"neutral","sentiment_score":-0.017813547485275194},{"text":"When we go back to the email, it says that to go to the PPPoE settings under Internet or one when we enter the following credentials.","start":1126.375,"end":1135.595,"sentiment":"neutral","sentiment_score":-0.11559484211298135},{"text":"Are were you in the PPPoE settings earlier when we try to enter, your credentials.","start":1136.0549,"end":1141.53,"sentiment":"neutral","sentiment_score":-0.11571581115325293}],"sentiment":"neutral","sentiment_score":-0.1489081381749409,"num_words":79,"start":1032.86,"end":1141.53},{"sentences":[{"text":"Yeah.","start":1158.865,"end":1159.265,"sentiment":"neutral","sentiment_score":-0.07073688507080078},{"text":"So once you search this one nine two dot one six eight dot one dot one, after you hit enter, what are you seeing on the screen?","start":1159.265,"end":1167.66,"sentiment":"neutral","sentiment_score":-0.06682650924280838},{"text":"And there's no option for you to see the settings for the PPPoE settings under Internet or one.","start":1172.12,"end":1179.72,"sentiment":"negative","sentiment_score":-0.36760710097021526},{"text":"Correct?","start":1179.72,"end":1180.095,"sentiment":"neutral","sentiment_score":-0.17986294627189636},{"text":"Let me try and con check the password.","start":1184.815,"end":1188.275,"sentiment":"neutral","sentiment_score":-0.08109347894787788}],"sentiment":"neutral","sentiment_score":-0.16946529508991676,"num_words":55,"start":1158.865,"end":1188.275},{"sentences":[{"text":"I mean, confirm the password if it's correct.","start":1188.4149,"end":1191.075,"sentiment":"neutral","sentiment_score":-0.04709721030667424},{"text":"It's LN0OR133AsIn87.","start":1196.05,"end":1202.23,"sentiment":"neutral","sentiment_score":-0.047072457149624825},{"text":"O r one three three seven eight seven.","start":1210.29,"end":1214.2351,"sentiment":"neutral","sentiment_score":0.006055014906451106},{"text":"Yes, please.","start":1216.4551,"end":1217.3351,"sentiment":"neutral","sentiment_score":0.1567007601261139},{"text":"Yeah.","start":1217.3351,"end":1217.8351,"sentiment":"neutral","sentiment_score":0.12088466435670853}],"sentiment":"neutral","sentiment_score":0.0005620812908524559,"num_words":21,"start":1188.4149,"end":1217.8351},{"sentences":[{"text":"You should be seeing that I the PPO settings.","start":1218.055,"end":1220.9551,"sentiment":"neutral","sentiment_score":0.0739600815706783},{"text":"Again, before we enter the credentials, it should be in or under the PPPoE settings under Internet r one in your ad the PPPoE settings.","start":1257.34,"end":1273.4851,"sentiment":"neutral","sentiment_score":-0.06465735808014869},{"text":"Okay.","start":1278.905,"end":1279.405,"sentiment":"neutral","sentiment_score":0.03645769879221916},{"text":"After you search the 1and2.16eight, can you take a screenshot or a picture of your screen so that I can check here as well on my end?","start":1279.86,"end":1291.08,"sentiment":"neutral","sentiment_score":0.08957453279031648},{"text":"I also wanna see so that I do have a visual of your screen as well.","start":1303.6151,"end":1312.17,"sentiment":"neutral","sentiment_score":0.09067785344086587}],"sentiment":"neutral","sentiment_score":0.03788490411944878,"num_words":78,"start":1218.055,"end":1312.17},{"sentences":[{"text":"I also wanna see I mean, the screen so that I can so that we can proceed with the next course of action.","start":1313.27,"end":1320.7949,"sentiment":"neutral","sentiment_score":0.11829896919105364},{"text":"Because you can send it to me.","start":1320.7949,"end":1323.4349,"sentiment":"neutral","sentiment_score":0.06632087805441447},{"text":"I can give you the my email.","start":1323.4349,"end":1326.8949,"sentiment":"neutral","sentiment_score":0.08791695641619819},{"text":"It's under Internet r one.","start":1355.115,"end":1357.135,"sentiment":"neutral","sentiment_score":0.012850394658744334},{"text":"If you see an option to click a button saying Internet or one, that's where you are you going to locate the PPO settings.","start":1357.675,"end":1370.99,"sentiment":"neutral","sentiment_score":0.015048237439865867}],"sentiment":"neutral","sentiment_score":0.06402955764453068,"num_words":66,"start":1313.27,"end":1370.99},{"sentences":[{"text":"That's fine.","start":1379.475,"end":1380.2949,"sentiment":"neutral","sentiment_score":0.3182007223367691},{"text":"You can also send me the screenshot so that I can also see your screen as well after you search the one and two dot one six.","start":1381.1549,"end":1396.28,"sentiment":"neutral","sentiment_score":0.22929416293347324},{"text":"Right?","start":1397.78,"end":1398.28,"sentiment":"neutral","sentiment_score":0.016598034650087357},{"text":"Yes.","start":1399.78,"end":1400.1,"sentiment":"neutral","sentiment_score":0.0273006409406662},{"text":"That's right.","start":1400.1,"end":1400.84,"sentiment":"neutral","sentiment_score":0.1484396904706955}],"sentiment":"neutral","sentiment_score":0.21721581516392302,"num_words":33,"start":1379.475,"end":1400.84},{"sentences":[{"text":"Right.","start":1401.78,"end":1402.275,"sentiment":"neutral","sentiment_score":0.04258590191602707},{"text":"Okay.","start":1403.795,"end":1404.295,"sentiment":"neutral","sentiment_score":-0.037723056972026825},{"text":"Okay.","start":1410.515,"end":1411.015,"sentiment":"neutral","sentiment_score":-0.006724637001752853},{"text":"For this time, Alexander, could you I wanna see the screen after you search the IP router's address.","start":1411.555,"end":1419.9601,"sentiment":"neutral","sentiment_score":0.07218092617889245},{"text":"Can you take a screenshot of it?","start":1419.9601,"end":1421.4,"sentiment":"neutral","sentiment_score":0.08769649905817849}],"sentiment":"neutral","sentiment_score":0.06825965616319861,"num_words":28,"start":1401.78,"end":1421.4},{"sentences":[{"text":"I'll provide you my email once you're ready.","start":1421.4,"end":1423.74,"sentiment":"neutral","sentiment_score":0.1779293790459633},{"text":"The screen after you search the IP address, which is the one nine two.","start":1429.645,"end":1435.505,"sentiment":"neutral","sentiment_score":0.031044367301676954},{"text":"The screen once the first screen that you see once you search that company subletters or the IP address.","start":1436.525,"end":1443.3,"sentiment":"neutral","sentiment_score":0.02920887952572421},{"text":"That one.","start":1449.06,"end":1449.9601,"sentiment":"neutral","sentiment_score":0.012087781447917223},{"text":"Yeah.","start":1467.505,"end":1468.005,"sentiment":"neutral","sentiment_score":0.009194552898406982}],"sentiment":"neutral","sentiment_score":0.05559988639486784,"num_words":44,"start":1421.4,"end":1468.005},{"sentences":[{"text":"Hold on.","start":1484.515,"end":1485.335,"sentiment":"neutral","sentiment_score":-0.1048884429037571},{"text":"You haven't logged in to the admin yet.","start":1488.355,"end":1491.735,"sentiment":"neutral","sentiment_score":-0.2789822481572628},{"text":"Correct?","start":1492.035,"end":1492.535,"sentiment":"neutral","sentiment_score":-0.10721054673194884},{"text":"Are you trying to oh, that's why.","start":1497.075,"end":1499.975,"sentiment":"neutral","sentiment_score":-0.13645126351288386},{"text":"Because those I thought you were we were already I mean, you were already logged in because you were able to see the password on your router.","start":1500.8099,"end":1514.0299,"sentiment":"neutral","sentiment_score":-0.13701406949096256}],"sentiment":"neutral","sentiment_score":-0.16007520308097203,"num_words":45,"start":1484.515,"end":1514.0299},{"sentences":[{"text":"Earlier because so first, we were able to connect to your Wi Fi Internet using the printed password and then username.","start":1519.145,"end":1529.645,"sentiment":"neutral","sentiment_score":0.1296297852836904},{"text":"And then that's also the same username and password or the I mean, the I'm sorry.","start":1531.2201,"end":1537.62,"sentiment":"neutral","sentiment_score":-0.0663444630918093},{"text":"It's not that's not gonna be the same.","start":1537.62,"end":1539.62,"sentiment":"neutral","sentiment_score":-0.2031856682151556},{"text":"It's the the default username and password is also printed on the router.","start":1539.62,"end":1543.64,"sentiment":"neutral","sentiment_score":0.054597742712268464},{"text":"You'll be able to see it also underneath on your router.","start":1543.9401,"end":1551.615,"sentiment":"neutral","sentiment_score":0.12024161422794516}],"sentiment":"neutral","sentiment_score":0.02996604561643756,"num_words":69,"start":1519.145,"end":1551.615},{"sentences":[{"text":"And okay.","start":1561.29,"end":1569.39,"sentiment":"neutral","sentiment_score":0.017861641012132168},{"text":"And the default username is printed on the router.","start":1570.17,"end":1573.29,"sentiment":"neutral","sentiment_score":-0.1541278080807792},{"text":"It's not the one that has PPPoE username that is in number four.","start":1573.29,"end":1578.575,"sentiment":"neutral","sentiment_score":-0.24427813864671266},{"text":"So we are still here in number three.","start":1579.755,"end":1583.0549,"sentiment":"neutral","sentiment_score":-0.13691040221601725},{"text":"Okay.","start":1592.15,"end":1592.55,"sentiment":"neutral","sentiment_score":-0.03986489027738571}],"sentiment":"neutral","sentiment_score":-0.17158154245804658,"num_words":33,"start":1561.29,"end":1592.55},{"sentences":[{"text":"So let's go back to number one.","start":1592.55,"end":1594.31,"sentiment":"neutral","sentiment_score":0.021046929327504977},{"text":"Alexander, no worries.","start":1594.31,"end":1595.51,"sentiment":"neutral","sentiment_score":0.2080027957757314},{"text":"We I'll make sure that you'll be able to connect with your Internet today.","start":1595.51,"end":1600.7101,"sentiment":"positive","sentiment_score":0.3598290681838989},{"text":"Okay?","start":1600.7101,"end":1601.11,"sentiment":"neutral","sentiment_score":0.18072184920310977},{"text":"Let's go back to number one if that's okay with you.","start":1601.11,"end":1603.755,"sentiment":"neutral","sentiment_score":0.13893651420419867}],"sentiment":"neutral","sentiment_score":0.20883242646232247,"num_words":36,"start":1592.55,"end":1603.755},{"sentences":[{"text":"But we're not gonna repeat everything.","start":1603.755,"end":1606.015,"sentiment":"neutral","sentiment_score":0.014053126331418753},{"text":"So earlier on number one, you're able to plug the router, so that's a physical connection.","start":1607.4349,"end":1612.735,"sentiment":"neutral","sentiment_score":0.11045803921297193},{"text":"The router is powered on, And then it states here that your device must be connected to the router's Wi Fi network, which also you you did earlier.","start":1615.355,"end":1628.86,"sentiment":"neutral","sentiment_score":0.1120731205280338},{"text":"You find the Wi Fi network name and the password so that you were able to connect with a Wi Fi.","start":1629.48,"end":1636.2749,"sentiment":"neutral","sentiment_score":0.06476012741525967},{"text":"So on number two yes.","start":1636.335,"end":1641.3949,"sentiment":"neutral","sentiment_score":0.02079055979847908}],"sentiment":"neutral","sentiment_score":0.08491592414334025,"num_words":76,"start":1603.755,"end":1641.3949},{"sentences":[{"text":"That's correct.","start":1641.5349,"end":1642.255,"sentiment":"neutral","sentiment_score":0.13167370855808258},{"text":"That's just correct.","start":1642.255,"end":1643.215,"sentiment":"neutral","sentiment_score":0.13548801839351654},{"text":"Okay.","start":1643.215,"end":1643.615,"sentiment":"neutral","sentiment_score":0.05384102463722229},{"text":"So let's move forward to number two.","start":1643.615,"end":1645.695,"sentiment":"neutral","sentiment_score":0.036542888331626146},{"text":"I hope that you are also looking on the email so that I can also discuss it for you number okay.","start":1645.695,"end":1653.1799,"sentiment":"neutral","sentiment_score":0.03090913664726984}],"sentiment":"neutral","sentiment_score":0.04789837014258785,"num_words":34,"start":1641.5349,"end":1653.1799},{"sentences":[{"text":"Okay.","start":1654.0399,"end":1654.36,"sentiment":"neutral","sentiment_score":-0.020068207755684853},{"text":"Can you go back to the email?","start":1654.36,"end":1655.82,"sentiment":"neutral","sentiment_score":-0.0016237603766577585},{"text":"We are already in number two so that we can go ahead and proceed step by step procedure until we are it's the same email earlier with the password with the subject setting Internet service to your router.","start":1655.8799,"end":1672.025,"sentiment":"neutral","sentiment_score":0.02763913169895348},{"text":"Yes.","start":1687.6399,"end":1688.12,"sentiment":"neutral","sentiment_score":0.10627563297748566},{"text":"So we are okay.","start":1688.12,"end":1689.6599,"sentiment":"neutral","sentiment_score":0.08391228504478931}],"sentiment":"neutral","sentiment_score":0.02864269112401149,"num_words":51,"start":1654.0399,"end":1689.6599},{"sentences":[{"text":"Okay.","start":1691.7999,"end":1692.2799,"sentiment":"neutral","sentiment_score":0.04434950277209282},{"text":"Number two, you were able to you were able to reset the router earlier.","start":1692.2799,"end":1698.955,"sentiment":"neutral","sentiment_score":0.10961280590189355},{"text":"Okay.","start":1699.735,"end":1700.235,"sentiment":"neutral","sentiment_score":0.06362120062112808},{"text":"We are now in number three, Alexandra.","start":1700.2949,"end":1702.955,"sentiment":"neutral","sentiment_score":0.07549027034214564},{"text":"Okay?","start":1703.095,"end":1703.595,"sentiment":"neutral","sentiment_score":0.06938730180263519}],"sentiment":"neutral","sentiment_score":0.09334871584239106,"num_words":24,"start":1691.7999,"end":1703.595},{"sentences":[{"text":"Right now, you're able to please type in again the 19216811 into your address bar, and the default username and password is actually not this PPPO username and number four because they're different.","start":1703.975,"end":1719.6499,"sentiment":"neutral","sentiment_score":-0.005785827722513314},{"text":"The number four is the credentials from Airedale.","start":1720.205,"end":1723.185,"sentiment":"neutral","sentiment_score":0.021718099946156144},{"text":"K?","start":1723.5651,"end":1724.0651,"sentiment":"neutral","sentiment_score":0.009581884369254112},{"text":"So number 3 alright.","start":1724.765,"end":1727.085,"sentiment":"neutral","sentiment_score":0.008964585838839412},{"text":"So let's still go back.","start":1727.085,"end":1728.385,"sentiment":"neutral","sentiment_score":0.026918365433812142}],"sentiment":"neutral","sentiment_score":0.003193030188627103,"num_words":51,"start":1703.975,"end":1728.385},{"sentences":[{"text":"Yes.","start":1731.805,"end":1732.305,"sentiment":"neutral","sentiment_score":0.05614776164293289},{"text":"So you will be able to see the default username.","start":1732.62,"end":1735.4401,"sentiment":"neutral","sentiment_score":0.039546809438616035},{"text":"Yeah.","start":1739.58,"end":1740.08,"sentiment":"neutral","sentiment_score":0.019642502069473267},{"text":"That's why it's showing incorrect password earlier, but no worries.","start":1740.3,"end":1743.5,"sentiment":"neutral","sentiment_score":-0.0033107853727415205},{"text":"It's fine.","start":1743.5,"end":1744.24,"sentiment":"neutral","sentiment_score":0.11694691702723503}],"sentiment":"neutral","sentiment_score":0.02800184743440089,"num_words":24,"start":1731.805,"end":1744.24},{"sentences":[{"text":"Are the Admin?","start":1763.32,"end":1765.1799,"sentiment":"neutral","sentiment_score":-0.003966659307479858},{"text":"No.","start":1769.1599,"end":1769.5599,"sentiment":"neutral","sentiment_score":-0.05603761970996857},{"text":"It's not.","start":1769.5599,"end":1770.2999,"sentiment":"neutral","sentiment_score":-0.057681264355778694},{"text":"Yes.","start":1779.505,"end":1779.985,"sentiment":"neutral","sentiment_score":0.0031992848962545395},{"text":"That one.","start":1779.985,"end":1780.725,"sentiment":"neutral","sentiment_score":-0.00344309420324862}],"sentiment":"neutral","sentiment_score":-0.020776336650467582,"num_words":9,"start":1763.32,"end":1780.725},{"sentences":[{"text":"Mhmm.","start":1785.505,"end":1786.005,"sentiment":"neutral","sentiment_score":-0.004194911569356918},{"text":"Are you in?","start":1794.9099,"end":1795.8899,"sentiment":"neutral","sentiment_score":-0.006795866414904594},{"text":"Oh my gosh.","start":1809.675,"end":1810.475,"sentiment":"negative","sentiment_score":-0.4610564311345418},{"text":"I'm so sorry for this, Alexander.","start":1810.475,"end":1812.255,"sentiment":"negative","sentiment_score":-0.41550050179163617},{"text":"Okay.","start":1850.86,"end":1851.36,"sentiment":"neutral","sentiment_score":-0.03196880221366882}],"sentiment":"neutral","sentiment_score":-0.28090882979865583,"num_words":14,"start":1785.505,"end":1851.36},{"sentences":[{"text":"Can you take a screenshot of the default username and the password?","start":1851.5,"end":1857.6,"sentiment":"neutral","sentiment_score":-0.03312339028343558},{"text":"Seconds.","start":1880.02,"end":1880.52,"sentiment":"neutral","sentiment_score":-0.04312247037887573},{"text":"Well, that's just give me one moment.","start":1882.66,"end":1885.64,"sentiment":"neutral","sentiment_score":-0.0724113333438124}],"sentiment":"neutral","sentiment_score":-0.04737412435933948,"num_words":20,"start":1851.5,"end":1885.64}]}}]},{"alternatives":[{"transcript":"Yes. You are. That's the option. Yeah. I recently I just recently bought a router, and I'm just trying typing trying to type in the Internet now. There's a password. Is it the password yes. Is it the password on the back of the router? Yes. Okay. How how do I do that? And what's that about? Yes. So it said to use the password on the bottom of my router. That's what it said. I can try and see what happens. 7 one 571-4978. Connected. I don't think it's connecting. No. It couldn't connect. As far as I know. As far as I know. Yeah. It's my phone. Yeah. Well, that's okay. Yeah. That's what I want. Okay. So what do I do? Oh, restart it? Okay. I can restart it. And how long do I hold it for? I just pressed it and then there. Nothing. K. Wait. That was nothing. What happens if I just turned it on and off? Is that where you set it? Okay. I think I did it. Now it's just come up power. Now it's not even coming up all the lights from the router. Okay. Alright. So it's just, yeah, coming up power. That's it. Just coming up. What, sir? Yeah. I did. Yeah. Okay. Yep. And then type in. No. I'm just on my phone my phone Wi Fi. My phone Internet. What what I need to do? Yep. One nine two dot one six eight four eight. Eight. Eight four eight. 08. Yep. Six 411. Okay. Then go. Okay. Loading. Loading. Loading. Loading. I don't know why it's not loading. It's not loading up that page. No. It's not loading the page for some reason. Yeah. My phone's not loading. That's where I that that number that you gave me to put in the address for? I get into my portal. Is that what I meant meant to get into? Nothing is it doesn't it's not even loading. I was trying Google Chrome. I tried browser. Hold on two seconds. Okay. Number again? 19 is it 192168 is it l dot one? No. Okay. Do I do the five g one or the other one? Okay. It says it says it says it's it's coming up the password. I need the password to connect. To to connect to the what route or what the it needs the password. But that's what I thought to do. I said that earlier. Yeah. Why wireless password get the case? So 71715959784. Connect. Okay. Always connect. Okay. So okay. Admin login to router. Okay. If the site cannot be reached on that, site cannot be reached. So it cannot be reached. No. Yeah. I'm trying now. Okay. One nine two dot one zero. Okay. And then go search. Okay. Now it's come up to log in. Yep. Okay. Now. Okay. Okay. What's the username? What do I need to do? Where? I don't know how to fund it. What? L of l for Lima. Yep. N f. Gotcha. Yep. Uh-huh. Apple alpha yep. That's me. Remi. One three three seven. Yep. Nine seven. Yep. Another 97. Okay. 133797. Okay. Pick it up awkward? At I respond in an l l y n zip h I m Yep. N e t. Yep. Yep. Yep. Uh-huh. Yep. K. Yep. S s for snake. S s s for s for snake. Yep. I thought it sounded like that. Finally. No password. Eight. Yep. Alright. Yep. Yep. Yep. Yep. One three. Yep. Yep. Yep. Yep. Yep. Okay. In what? Using my Username and password, you think correct? You made me talk to all that. Yeah. I'm gonna talk to all again. It was over in the first What's that? I'm at the fifteenth. Alright. Intel AD service order place. Request. Alright. Just send it as soon as you see. Okay. Okay. Now Yep. The username? Yeah. It's the username, and that's the password. Why didn't you tell me that before? Copy. Okay. Okay. Yeah. Alright. Now I type in Okay. Now I type in my browser. Okay. Now what's that one? Oh, okay. One one. Okay. Go. Okay. Alright. That's the part that's the username. Okay. Copy. That's the paste. Okay. Now password. Copy. Please log on. Not username or password, anything correct? So why would I do the name password if you're correct? I'm under what what? The Wi Fi 7985. I was in that no. No. I was in that one nine two one dot in the address bar thing, the IP. It's saying past username and password incorrect. No. But I can see Username password incorrect. Try again. Okay. So I have to get Internet. It IP settings. I can get into the IP settings through here. Epoxy MAC address type MAC address IP address. No. That's for the WAF manage router. What happens I go into that? It goes into the login details and I have to log in. And that pass that username and password won't let me reset username and password. Won't let me log in. What? Sorry? How do I what's that? What's the screenshot over there? At what? How do I do that? Okay. Okay. It's under the Internet. Oh, okay. Where do where okay. Enter the PPO details. Okay. Yeah. I'd I'm go to the p where's the settings for the PPOE under the Internet or w a n? Okay. So settings. Maybe connection? Yeah. That's a bit well, I don't even know what PPO is. Yeah. And then I'm I'm I'm up to that, and I'll put in the the username, and then I put in the password. And then I go log in, and I go log in, and then it comes up, yeah, username and password incorrect. Please try again. The okay. The screenshot of the what? One nine two. Yeah. Okay. Yep. One six eight dot yeah. Okay. Yeah. Go. And it just comes up the username and password. How can what's the I'm telling you what it says. And I'm typing the username and password, and I cannot get into it. It's t p link. T p slash link. Okay. What's your email? I'll send it to your email like I've just told you. But anyway, what's your email, please? For the admin one. Yes. Okay. Okay. I tried that. I bought so I put that for the username and password for that for that site For that for that for the router for the r p address for the r p address what I put in for the address file. I don't get this. I don't understand. Okay. What? Yes. Yep. Yeah. I found the what yes. Yes. I am. But I yeah. And it says connect without Internet. No. Not yet. Okay. Which email am I talking about? Okay. Let me give her just 15. Okay. So it's the one you're checking the Internet service to you. That one, dear customer. Okay? Yep. Connect to your router. Plug into your router. Yep. Okay. Yep. On the two. Yep. I reset the small button. Yep. From the what, sir? From from from the router itself. Okay. Yeah. That's okay. So that okay. So I'm gonna get gotta go walk over to the router and look underneath it. Okay. Yeah. Okay. Okay. Now I'm looking. Alright. So it says Wi Fi password at wireless password or S okay. What do I look for? The S the S slash n number. Okay. But default access. Username is admin and admin. Okay. So username, add d a a d m I n. Password, ADMIN. Login. Wait. Wait. It didn't work. Username. Oh my god. This is annoying me. And the phone is red. One okay. That's the Okay. So now my phone's not even working. That one, it's breaking username. Now I can't even go on to it. So default access is http//tplinkmodem.net, and then then username is admin, password is Admin. Oh, I typed that. Oh, please try again. Alright. It's been in five hundred and something seconds now. Bloody hell. It's saying you have you have exceeded five login attempts. Please try again in five hundred and twenty five hundred and seventeen seconds. Seven, that's 12 max. 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You are. That's the option. Yeah. I recently I just recently bought a router, and I'm just trying typing trying to type in the Internet now.\n\nThere's a password. Is it the password yes. Is it the password on the back of the router? Yes. Okay.\n\nHow how do I do that? And what's that about? Yes. So it said to use the password on the bottom of my router. That's what it said.\n\nI can try and see what happens. 7 one 571-4978. Connected. I don't think it's connecting. No.\n\nIt couldn't connect. As far as I know. As far as I know. Yeah. It's my phone.\n\nYeah. Well, that's okay. Yeah. That's what I want. Okay.\n\nSo what do I do? Oh, restart it? Okay. I can restart it. And how long do I hold it for?\n\nI just pressed it and then there. Nothing. K. Wait. That was nothing.\n\nWhat happens if I just turned it on and off? Is that where you set it? Okay. I think I did it. Now it's just come up power.\n\nNow it's not even coming up all the lights from the router. Okay. Alright. So it's just, yeah, coming up power. That's it.\n\nJust coming up. What, sir? Yeah. I did. Yeah.\n\nOkay. Yep. And then type in. No. I'm just on my phone my phone Wi Fi.\n\nMy phone Internet. What what I need to do? Yep. One nine two dot one six eight four eight. Eight.\n\nEight four eight. 08. Yep. Six 411. Okay.\n\nThen go. Okay. Loading. Loading. Loading.\n\nLoading. I don't know why it's not loading. It's not loading up that page. No. It's not loading the page for some reason.\n\nYeah. My phone's not loading. That's where I that that number that you gave me to put in the address for? I get into my portal. Is that what I meant meant to get into?\n\nNothing is it doesn't it's not even loading. I was trying Google Chrome. I tried browser. Hold on two seconds. Okay.\n\nNumber again? 19 is it 192168 is it l dot one? No. Okay. Do I do the five g one or the other one?\n\nOkay. It says it says it says it's it's coming up the password. I need the password to connect. To to connect to the what route or what the it needs the password. But that's what I thought to do.\n\nI said that earlier. Yeah. Why wireless password get the case? So 71715959784. Connect.\n\nOkay. Always connect. Okay. So okay. Admin login to router.\n\nOkay. If the site cannot be reached on that, site cannot be reached. So it cannot be reached. No. Yeah.\n\nI'm trying now. Okay. One nine two dot one zero. Okay. And then go search.\n\nOkay. Now it's come up to log in. Yep. Okay. Now.\n\nOkay. Okay. What's the username? What do I need to do? Where?\n\nI don't know how to fund it. What? L of l for Lima. Yep. N f.\n\nGotcha. Yep. Uh-huh. Apple alpha yep. That's me.\n\nRemi. One three three seven. Yep. Nine seven. Yep.\n\nAnother 97. Okay. 133797. Okay. Pick it up awkward?\n\nAt I respond in an l l y n zip h I m Yep. N e t. Yep. Yep. Yep.\n\nUh-huh. Yep. K. Yep. S s for snake.\n\nS s s for s for snake. Yep. I thought it sounded like that. Finally. No password.\n\nEight. Yep. Alright. Yep. Yep.\n\nYep. Yep. One three. Yep. Yep.\n\nYep. Yep. Yep. Okay. In what?\n\nUsing my Username and password, you think correct? You made me talk to all that. Yeah. I'm gonna talk to all again. It was over in the first What's that?\n\nI'm at the fifteenth. Alright. Intel AD service order place. Request. Alright.\n\nJust send it as soon as you see. Okay. Okay. Now Yep. The username?\n\nYeah. It's the username, and that's the password. Why didn't you tell me that before? Copy. Okay.\n\nOkay. Yeah. Alright. Now I type in Okay. Now I type in my browser.\n\nOkay. Now what's that one? Oh, okay. One one. Okay.\n\nGo. Okay. Alright. That's the part that's the username. Okay.\n\nCopy. That's the paste. Okay. Now password. Copy.\n\nPlease log on. Not username or password, anything correct? So why would I do the name password if you're correct? I'm under what what? The Wi Fi 7985.\n\nI was in that no. No. I was in that one nine two one dot in the address bar thing, the IP. It's saying past username and password incorrect. No.\n\nBut I can see Username password incorrect. Try again. Okay. So I have to get Internet. It IP settings.\n\nI can get into the IP settings through here. Epoxy MAC address type MAC address IP address. No. That's for the WAF manage router. What happens I go into that?\n\nIt goes into the login details and I have to log in. And that pass that username and password won't let me reset username and password. Won't let me log in. What? Sorry?\n\nHow do I what's that? What's the screenshot over there? At what? How do I do that? Okay.\n\nOkay. It's under the Internet. Oh, okay. Where do where okay. Enter the PPO details.\n\nOkay. Yeah. I'd I'm go to the p where's the settings for the PPOE under the Internet or w a n? Okay. So settings.\n\nMaybe connection? Yeah. That's a bit well, I don't even know what PPO is. Yeah. And then I'm I'm I'm up to that, and I'll put in the the username, and then I put in the password.\n\nAnd then I go log in, and I go log in, and then it comes up, yeah, username and password incorrect. Please try again. The okay. The screenshot of the what? One nine two.\n\nYeah. Okay. Yep. One six eight dot yeah. Okay.\n\nYeah. Go. And it just comes up the username and password. How can what's the I'm telling you what it says. And I'm typing the username and password, and I cannot get into it.\n\nIt's t p link. T p slash link. Okay. What's your email? I'll send it to your email like I've just told you.\n\nBut anyway, what's your email, please? For the admin one. Yes. Okay. Okay.\n\nI tried that. I bought so I put that for the username and password for that for that site For that for that for the router for the r p address for the r p address what I put in for the address file. I don't get this. I don't understand. Okay.\n\nWhat? Yes. Yep. Yeah. I found the what yes.\n\nYes. I am. But I yeah. And it says connect without Internet. No.\n\nNot yet. Okay. Which email am I talking about? Okay. Let me give her just 15.\n\nOkay. So it's the one you're checking the Internet service to you. That one, dear customer. Okay? Yep.\n\nConnect to your router. Plug into your router. Yep. Okay. Yep.\n\nOn the two. Yep. I reset the small button. Yep. From the what, sir?\n\nFrom from from the router itself. Okay. Yeah. That's okay. So that okay.\n\nSo I'm gonna get gotta go walk over to the router and look underneath it. Okay. Yeah. Okay. Okay.\n\nNow I'm looking. Alright. So it says Wi Fi password at wireless password or S okay. What do I look for? The S the S slash n number.\n\nOkay. But default access. Username is admin and admin. Okay. So username, add d a a d m I n.\n\nPassword, ADMIN. Login. Wait. Wait. It didn't work.\n\nUsername. Oh my god. This is annoying me. And the phone is red. One okay.\n\nThat's the Okay. So now my phone's not even working. That one, it's breaking username. Now I can't even go on to it. So default access is http//tplinkmodem.net, and then then username is admin, password is Admin.\n\nOh, I typed that. Oh, please try again. Alright. It's been in five hundred and something seconds now. Bloody hell.\n\nIt's saying you have you have exceeded five login attempts. Please try again in five hundred and twenty five hundred and seventeen seconds. Seven, that's 12 max. Just ring me back, please.","paragraphs":[{"sentences":[{"text":"Yes.","start":7.12,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.139171302318573},{"text":"You are.","start":7.2799997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.20828265696763992},{"text":"That's the option.","start":7.7599998,"end":8.66,"sentiment":"neutral","sentiment_score":0.22744237879912058},{"text":"Yeah.","start":15.825,"end":16.305,"sentiment":"neutral","sentiment_score":-0.043856002390384674},{"text":"I recently I just recently bought a router, and I'm just trying typing trying to type in the Internet now.","start":16.305,"end":24.485,"sentiment":"neutral","sentiment_score":-0.033120852150022986}],"sentiment":"neutral","sentiment_score":0.019695952120754454,"num_words":27,"start":7.12,"end":24.485},{"sentences":[{"text":"There's a password.","start":25.744999,"end":26.724998,"sentiment":"neutral","sentiment_score":-0.06698501979311307},{"text":"Is it the password yes.","start":27.585,"end":29.37,"sentiment":"neutral","sentiment_score":0.0001433560624718666},{"text":"Is it the password on the back of the router?","start":29.53,"end":32.99,"sentiment":"neutral","sentiment_score":-0.012692460417747497},{"text":"Yes.","start":38.97,"end":39.47,"sentiment":"neutral","sentiment_score":0.01017697248607874},{"text":"Okay.","start":51.195,"end":51.695,"sentiment":"neutral","sentiment_score":0.05153895169496536}],"sentiment":"neutral","sentiment_score":-0.013272347953170538,"num_words":20,"start":25.744999,"end":51.695},{"sentences":[{"text":"How how do I do that?","start":51.755,"end":53.055,"sentiment":"neutral","sentiment_score":0.05441461565593878},{"text":"And what's that about?","start":67.36,"end":68.5,"sentiment":"neutral","sentiment_score":0.017044583335518837},{"text":"Yes.","start":73.085,"end":73.485,"sentiment":"neutral","sentiment_score":0.004905709996819496},{"text":"So it said to use the password on the bottom of my router.","start":73.485,"end":77.345,"sentiment":"neutral","sentiment_score":-0.05771964072034909},{"text":"That's what it said.","start":80.525,"end":81.6,"sentiment":"neutral","sentiment_score":-0.0720219723880291}],"sentiment":"neutral","sentiment_score":-0.022816838630075966,"num_words":28,"start":51.755,"end":81.6},{"sentences":[{"text":"I can try and see what happens.","start":82.799995,"end":84.5,"sentiment":"neutral","sentiment_score":-0.044907235141311376},{"text":"7 one 571-4978.","start":86.159996,"end":94.245,"sentiment":"neutral","sentiment_score":-0.019648365986843903},{"text":"Connected.","start":115.32,"end":115.82,"sentiment":"neutral","sentiment_score":-0.04026263952255249},{"text":"I don't think it's connecting.","start":116.04,"end":117.34,"sentiment":"neutral","sentiment_score":-0.1787126272916794},{"text":"No.","start":121.16,"end":121.64,"sentiment":"neutral","sentiment_score":-0.23089882731437683}],"sentiment":"neutral","sentiment_score":-0.09047178513206103,"num_words":17,"start":82.799995,"end":121.64},{"sentences":[{"text":"It couldn't connect.","start":121.64,"end":122.7,"sentiment":"neutral","sentiment_score":-0.2437960902849833},{"text":"As far as I know.","start":131.505,"end":132.72499,"sentiment":"neutral","sentiment_score":-0.03908711262047291},{"text":"As far as I know.","start":135.745,"end":136.86499,"sentiment":"neutral","sentiment_score":-0.045625122636556624},{"text":"Yeah.","start":136.86499,"end":137.36499,"sentiment":"neutral","sentiment_score":-0.006131716072559357},{"text":"It's my phone.","start":152.805,"end":157.06499,"sentiment":"neutral","sentiment_score":-0.012510220209757486}],"sentiment":"neutral","sentiment_score":-0.07050657787305467,"num_words":17,"start":121.64,"end":157.06499},{"sentences":[{"text":"Yeah.","start":171.85,"end":172.25,"sentiment":"neutral","sentiment_score":0.013865066692233086},{"text":"Well, that's okay.","start":172.25,"end":177.05,"sentiment":"neutral","sentiment_score":0.022298612942298252},{"text":"Yeah.","start":177.05,"end":177.29001,"sentiment":"neutral","sentiment_score":0.05943676829338074},{"text":"That's what I want.","start":177.29001,"end":178.43001,"sentiment":"neutral","sentiment_score":0.06607409194111824},{"text":"Okay.","start":180.09001,"end":180.465,"sentiment":"neutral","sentiment_score":0.0309369545429945}],"sentiment":"neutral","sentiment_score":0.04354309961199761,"num_words":10,"start":171.85,"end":180.465},{"sentences":[{"text":"So what do I do?","start":180.625,"end":181.685,"sentiment":"neutral","sentiment_score":-0.010038968548178673},{"text":"Oh, restart it?","start":191.905,"end":193.285,"sentiment":"neutral","sentiment_score":0.02293781191110611},{"text":"Okay.","start":193.905,"end":194.1,"sentiment":"neutral","sentiment_score":0.0929958075284958},{"text":"I can restart it.","start":194.1,"end":195.845,"sentiment":"neutral","sentiment_score":0.07472260482609272},{"text":"And how long do I hold it for?","start":217.88501,"end":219.66501,"sentiment":"neutral","sentiment_score":0.01112010283395648}],"sentiment":"neutral","sentiment_score":0.023784078214140164,"num_words":21,"start":180.625,"end":219.66501},{"sentences":[{"text":"I just pressed it and then there.","start":223.3,"end":225.16,"sentiment":"neutral","sentiment_score":0.007515716765608106},{"text":"Nothing.","start":226.18,"end":226.68,"sentiment":"neutral","sentiment_score":-0.0851600244641304},{"text":"K.","start":235.14,"end":235.18,"sentiment":"neutral","sentiment_score":-0.0275102611631155},{"text":"Wait.","start":235.18,"end":235.22,"sentiment":"neutral","sentiment_score":-0.04777753725647926},{"text":"That was nothing.","start":235.22,"end":236.18,"sentiment":"neutral","sentiment_score":-0.19411392509937286}],"sentiment":"neutral","sentiment_score":-0.053090736986352846,"num_words":13,"start":223.3,"end":236.18},{"sentences":[{"text":"What happens if I just turned it on and off?","start":236.18,"end":238.035,"sentiment":"neutral","sentiment_score":-0.06821952760219574},{"text":"Is that where you set it?","start":239.315,"end":240.615,"sentiment":"neutral","sentiment_score":-0.04374379230042299},{"text":"Okay.","start":246.115,"end":246.435,"sentiment":"neutral","sentiment_score":0.049606673419475555},{"text":"I think I did it.","start":246.435,"end":247.575,"sentiment":"neutral","sentiment_score":0.06613420695066452},{"text":"Now it's just come up power.","start":251.55,"end":253.15,"sentiment":"neutral","sentiment_score":0.012473765450219313}],"sentiment":"neutral","sentiment_score":-0.017483490319656476,"num_words":28,"start":236.18,"end":253.15},{"sentences":[{"text":"Now it's not even coming up all the lights from the router.","start":253.15,"end":256.61,"sentiment":"neutral","sentiment_score":-0.3085594450434049},{"text":"Okay.","start":262.51,"end":263.01,"sentiment":"neutral","sentiment_score":-0.02569631859660149},{"text":"Alright.","start":263.15,"end":263.65,"sentiment":"neutral","sentiment_score":0.029185717925429344},{"text":"So it's just, yeah, coming up power.","start":263.71,"end":266.05,"sentiment":"neutral","sentiment_score":0.00036495737731456757},{"text":"That's it.","start":266.13498,"end":266.955,"sentiment":"neutral","sentiment_score":-0.004233393352478743}],"sentiment":"neutral","sentiment_score":-0.16109287070677333,"num_words":23,"start":253.15,"end":266.955},{"sentences":[{"text":"Just coming up.","start":271.495,"end":272.715,"sentiment":"neutral","sentiment_score":-0.030558614681164425},{"text":"What, sir?","start":273.57498,"end":274.475,"sentiment":"neutral","sentiment_score":-0.02207944355905056},{"text":"Yeah.","start":277.495,"end":277.735,"sentiment":"neutral","sentiment_score":0.03212103992700577},{"text":"I 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Fi.","start":292.905,"end":295.565,"sentiment":"neutral","sentiment_score":-0.10329314817984898}],"sentiment":"neutral","sentiment_score":-0.06413256825180724,"num_words":16,"start":285.13,"end":295.565},{"sentences":[{"text":"My phone Internet.","start":295.865,"end":296.845,"sentiment":"neutral","sentiment_score":-0.11154493937889735},{"text":"What what I need to do?","start":308.5,"end":312.36002,"sentiment":"neutral","sentiment_score":-0.058640159045656524},{"text":"Yep.","start":319.195,"end":319.695,"sentiment":"neutral","sentiment_score":-0.00349095044657588},{"text":"One nine two dot one six eight four eight.","start":325.755,"end":334.87,"sentiment":"neutral","sentiment_score":-0.014986148311032189},{"text":"Eight.","start":336.05,"end":336.55,"sentiment":"neutral","sentiment_score":-0.0024089128710329533}],"sentiment":"neutral","sentiment_score":-0.04136254852637648,"num_words":20,"start":295.865,"end":336.55},{"sentences":[{"text":"Eight four eight.","start":336.69,"end":337.83,"sentiment":"neutral","sentiment_score":-0.004131212209661801},{"text":"08.","start":339.73,"end":340.37,"sentiment":"neutral","sentiment_score":-0.0013261812273412945},{"text":"Yep.","start":340.37,"end":340.87,"sentiment":"neutral","sentiment_score":0.0005624933983199298},{"text":"Six 411.","start":342.61,"end":347.97,"sentiment":"neutral","sentiment_score":-0.0035761375911533833},{"text":"Okay.","start":347.97,"end":348.37,"sentiment":"neutral","sentiment_score":0.00140474084764719}],"sentiment":"neutral","sentiment_score":-0.0023631073490832932,"num_words":8,"start":336.69,"end":348.37},{"sentences":[{"text":"Then go.","start":348.37,"end":349.03,"sentiment":"neutral","sentiment_score":-0.004930461291223764},{"text":"Okay.","start":355.115,"end":355.615,"sentiment":"neutral","sentiment_score":-0.009225068613886831},{"text":"Loading.","start":355.755,"end":356.23502,"sentiment":"neutral","sentiment_score":-0.02309274487197399},{"text":"Loading.","start":356.23502,"end":356.555,"sentiment":"neutral","sentiment_score":-0.02726931869983673},{"text":"Loading.","start":356.555,"end":357.055,"sentiment":"neutral","sentiment_score":-0.03338918834924698}],"sentiment":"neutral","sentiment_score":-0.017139540519565344,"num_words":6,"start":348.37,"end":357.055},{"sentences":[{"text":"Loading.","start":365.17,"end":365.67,"sentiment":"neutral","sentiment_score":-0.07022292166948318},{"text":"I don't know why it's not loading.","start":367.01,"end":368.63,"sentiment":"negative","sentiment_score":-0.3360074886253902},{"text":"It's not loading up that page.","start":381.99503,"end":383.935,"sentiment":"negative","sentiment_score":-0.3877870986859004},{"text":"No.","start":390.635,"end":390.795,"sentiment":"negative","sentiment_score":-0.427531361579895},{"text":"It's not loading the page for some reason.","start":390.795,"end":393.15,"sentiment":"negative","sentiment_score":-0.5186236836016178}],"sentiment":"negative","sentiment_score":-0.4054573375893676,"num_words":23,"start":365.17,"end":393.15},{"sentences":[{"text":"Yeah.","start":398.25,"end":398.49,"sentiment":"neutral","sentiment_score":-0.08474192768335342},{"text":"My phone's not loading.","start":398.49,"end":399.79,"sentiment":"negative","sentiment_score":-0.4735930487513542},{"text":"That's where I that that number that you gave me to put in the address for?","start":400.73,"end":416.205,"sentiment":"neutral","sentiment_score":-0.13483356405049562},{"text":"I get into my portal.","start":416.205,"end":417.625,"sentiment":"neutral","sentiment_score":-0.07707027271389962},{"text":"Is that what I meant meant to get into?","start":417.76498,"end":419.865,"sentiment":"neutral","sentiment_score":-0.048917473604281746}],"sentiment":"neutral","sentiment_score":-0.14177313638584954,"num_words":35,"start":398.25,"end":419.865},{"sentences":[{"text":"Nothing is it doesn't it's not even loading.","start":436.155,"end":438.875,"sentiment":"neutral","sentiment_score":-0.26388726383447647},{"text":"I was trying Google Chrome.","start":438.875,"end":440.57498,"sentiment":"neutral","sentiment_score":-0.1871323049068451},{"text":"I tried browser.","start":441.275,"end":442.335,"sentiment":"neutral","sentiment_score":-0.10902505119641621},{"text":"Hold on two seconds.","start":442.395,"end":443.535,"sentiment":"neutral","sentiment_score":-0.08699652925133705},{"text":"Okay.","start":448.635,"end":449.135,"sentiment":"neutral","sentiment_score":0.029677435755729675}],"sentiment":"neutral","sentiment_score":-0.1758163557166145,"num_words":21,"start":436.155,"end":449.135},{"sentences":[{"text":"Number again?","start":454.08,"end":454.87997,"sentiment":"neutral","sentiment_score":0.019408046267926693},{"text":"19 is it 192168 is it l dot one?","start":454.87997,"end":467.095,"sentiment":"neutral","sentiment_score":0.004553486748288075},{"text":"No.","start":483.21002,"end":483.71002,"sentiment":"neutral","sentiment_score":-0.11949139833450316},{"text":"Okay.","start":498.155,"end":498.475,"sentiment":"neutral","sentiment_score":-0.006211240775883198},{"text":"Do I do the five g one or the other one?","start":498.475,"end":501.855,"sentiment":"neutral","sentiment_score":-0.012904820455746218}],"sentiment":"neutral","sentiment_score":-0.007827424618881196,"num_words":24,"start":454.08,"end":501.855},{"sentences":[{"text":"Okay.","start":503.675,"end":504.075,"sentiment":"neutral","sentiment_score":-0.02276991307735443},{"text":"It says it says it says it's it's coming up the password.","start":504.075,"end":507.21,"sentiment":"neutral","sentiment_score":-0.10693933131794135},{"text":"I need the password to connect.","start":507.21,"end":510.66998,"sentiment":"neutral","sentiment_score":-0.09451581786076228},{"text":"To to connect to the what route or what the it needs the password.","start":514.08997,"end":517.55,"sentiment":"neutral","sentiment_score":-0.06965231416480881},{"text":"But that's what I thought to do.","start":524.64496,"end":526.345,"sentiment":"neutral","sentiment_score":-0.11128551832267217}],"sentiment":"neutral","sentiment_score":-0.09068169556558132,"num_words":40,"start":503.675,"end":526.345},{"sentences":[{"text":"I said that earlier.","start":528.245,"end":529.46497,"sentiment":"neutral","sentiment_score":-0.055514223873615265},{"text":"Yeah.","start":534.83997,"end":535.33997,"sentiment":"neutral","sentiment_score":-0.015110135078430176},{"text":"Why wireless password get the case?","start":536.36,"end":539.18,"sentiment":"neutral","sentiment_score":-0.03601275819043318},{"text":"So 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do?","start":648.105,"end":649.32495,"sentiment":"neutral","sentiment_score":-0.0031310738995671272},{"text":"Where?","start":658.17,"end":658.67,"sentiment":"neutral","sentiment_score":0.0020440020598471165}],"sentiment":"neutral","sentiment_score":0.0453841626100863,"num_words":12,"start":625.83,"end":658.67},{"sentences":[{"text":"I don't know how to fund it.","start":667.605,"end":681.305,"sentiment":"neutral","sentiment_score":-0.07924637863678592},{"text":"What?","start":703.265,"end":703.745,"sentiment":"neutral","sentiment_score":-0.002582486718893051},{"text":"L of l for Lima.","start":703.745,"end":705.525,"sentiment":"neutral","sentiment_score":-0.00564020941965282},{"text":"Yep.","start":707.51996,"end":708.01996,"sentiment":"neutral","sentiment_score":0.02624683640897274},{"text":"N 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file.","start":1553.53,"end":1567.5651,"sentiment":"neutral","sentiment_score":0.06841604616038682},{"text":"I don't get this.","start":1586.2101,"end":1587.43,"sentiment":"negative","sentiment_score":-0.4278968423604965},{"text":"I don't understand.","start":1589.745,"end":1590.725,"sentiment":"negative","sentiment_score":-0.45900724331537884},{"text":"Okay.","start":1604.01,"end":1604.33,"sentiment":"neutral","sentiment_score":0.010517173446714878}],"sentiment":"neutral","sentiment_score":-0.0073283311301985616,"num_words":52,"start":1552.65,"end":1604.33},{"sentences":[{"text":"What?","start":1604.33,"end":1604.83,"sentiment":"neutral","sentiment_score":-0.002804863266646862},{"text":"Yes.","start":1614.01,"end":1614.51,"sentiment":"neutral","sentiment_score":0.16140517592430115},{"text":"Yep.","start":1618.045,"end":1618.545,"sentiment":"neutral","sentiment_score":0.12064888328313828},{"text":"Yeah.","start":1633.97,"end":1634.21,"sentiment":"neutral","sentiment_score":0.05749676004052162},{"text":"I found the what yes.","start":1634.21,"end":1635.57,"sentiment":"neutral","sentiment_score":0.0426188126206398}],"sentiment":"neutral","sentiment_score":0.0610933354538348,"num_words":9,"start":1604.33,"end":1635.57},{"sentences":[{"text":"Yes.","start":1635.57,"end":1636.07,"sentiment":"neutral","sentiment_score":0.04212114214897156},{"text":"I am.","start":1636.61,"end":1637.09,"sentiment":"neutral","sentiment_score":0.020617260597646236},{"text":"But I yeah.","start":1637.09,"end":1638.13,"sentiment":"neutral","sentiment_score":0.002431094025572141},{"text":"And it says connect without Internet.","start":1638.13,"end":1640.07,"sentiment":"neutral","sentiment_score":-0.002645550606151421},{"text":"No.","start":1645.215,"end":1645.715,"sentiment":"neutral","sentiment_score":0.006399954669177532}],"sentiment":"neutral","sentiment_score":0.006244276650249958,"num_words":13,"start":1635.57,"end":1645.715},{"sentences":[{"text":"Not yet.","start":1652.1749,"end":1653.315,"sentiment":"neutral","sentiment_score":-0.08976668491959572},{"text":"Okay.","start":1663.32,"end":1663.72,"sentiment":"neutral","sentiment_score":0.015044476836919785},{"text":"Which email am I talking about?","start":1663.72,"end":1665.5,"sentiment":"neutral","sentiment_score":-0.013065471469114224},{"text":"Okay.","start":1672.5199,"end":1672.84,"sentiment":"neutral","sentiment_score":0.03032764233648777},{"text":"Let me give her just 15.","start":1672.84,"end":1674.635,"sentiment":"neutral","sentiment_score":0.030048665901025135}],"sentiment":"neutral","sentiment_score":-0.0020163802546449006,"num_words":16,"start":1652.1749,"end":1674.635},{"sentences":[{"text":"Okay.","start":1677.095,"end":1677.595,"sentiment":"neutral","sentiment_score":0.04295255988836289},{"text":"So it's the one you're checking the Internet service to you.","start":1681.975,"end":1685.095,"sentiment":"neutral","sentiment_score":0.0468446399000558},{"text":"That one, dear customer.","start":1685.095,"end":1686.295,"sentiment":"neutral","sentiment_score":0.0650123218074441},{"text":"Okay?","start":1686.295,"end":1686.795,"sentiment":"neutral","sentiment_score":0.0702567920088768},{"text":"Yep.","start":1687.93,"end":1688.41,"sentiment":"neutral","sentiment_score":0.1046103835105896}],"sentiment":"neutral","sentiment_score":0.05517555897434553,"num_words":18,"start":1677.095,"end":1688.41},{"sentences":[{"text":"Connect to your router.","start":1688.41,"end":1689.4501,"sentiment":"neutral","sentiment_score":0.0852124560624361},{"text":"Plug into your router.","start":1689.4501,"end":1690.65,"sentiment":"neutral","sentiment_score":0.07812449801713228},{"text":"Yep.","start":1690.65,"end":1690.9701,"sentiment":"neutral","sentiment_score":0.06697764247655869},{"text":"Okay.","start":1690.9701,"end":1691.4701,"sentiment":"neutral","sentiment_score":0.05410002171993256},{"text":"Yep.","start":1692.9701,"end":1693.4701,"sentiment":"neutral","sentiment_score":0.032834239304065704}],"sentiment":"neutral","sentiment_score":0.07338724725625732,"num_words":11,"start":1688.41,"end":1693.4701},{"sentences":[{"text":"On the two.","start":1694.25,"end":1695.15,"sentiment":"neutral","sentiment_score":0.020926803971330326},{"text":"Yep.","start":1697.29,"end":1697.6101,"sentiment":"neutral","sentiment_score":0.17738144099712372},{"text":"I reset the small button.","start":1697.6101,"end":1699.31,"sentiment":"neutral","sentiment_score":0.04509690999984741},{"text":"Yep.","start":1699.4501,"end":1699.9501,"sentiment":"neutral","sentiment_score":0.07982394844293594},{"text":"From the what, sir?","start":1724.64,"end":1725.94,"sentiment":"neutral","sentiment_score":0.004482755204662681}],"sentiment":"neutral","sentiment_score":0.04024295515513846,"num_words":14,"start":1694.25,"end":1725.94},{"sentences":[{"text":"From from from the router itself.","start":1727.0399,"end":1729.905,"sentiment":"neutral","sentiment_score":0.022286164108663797},{"text":"Okay.","start":1733.005,"end":1733.405,"sentiment":"neutral","sentiment_score":0.06643311679363251},{"text":"Yeah.","start":1733.405,"end":1733.645,"sentiment":"neutral","sentiment_score":0.04764535650610924},{"text":"That's okay.","start":1733.645,"end":1734.4451,"sentiment":"neutral","sentiment_score":0.052174363285303116},{"text":"So that okay.","start":1734.4451,"end":1736.365,"sentiment":"neutral","sentiment_score":0.027869560134907562}],"sentiment":"neutral","sentiment_score":0.03351945114823488,"num_words":13,"start":1727.0399,"end":1736.365},{"sentences":[{"text":"So I'm gonna get gotta go walk over to the router and look underneath it.","start":1736.365,"end":1739.905,"sentiment":"neutral","sentiment_score":0.04871298720439275},{"text":"Okay.","start":1744.01,"end":1744.51,"sentiment":"neutral","sentiment_score":0.04509032517671585},{"text":"Yeah.","start":1744.89,"end":1745.37,"sentiment":"neutral","sentiment_score":0.04547571763396263},{"text":"Okay.","start":1745.37,"end":1745.77,"sentiment":"neutral","sentiment_score":0.03789582848548889},{"text":"Okay.","start":1745.77,"end":1746.17,"sentiment":"neutral","sentiment_score":0.035106111317873}],"sentiment":"neutral","sentiment_score":0.047066462667364826,"num_words":19,"start":1736.365,"end":1746.17},{"sentences":[{"text":"Now I'm looking.","start":1746.17,"end":1747.0701,"sentiment":"neutral","sentiment_score":0.027667357896765072},{"text":"Alright.","start":1747.53,"end":1748.03,"sentiment":"neutral","sentiment_score":0.04471861943602562},{"text":"So it says Wi Fi password at wireless password or S okay.","start":1748.3301,"end":1760.635,"sentiment":"neutral","sentiment_score":0.01944152343397339},{"text":"What do I look for?","start":1760.7749,"end":1762.075,"sentiment":"neutral","sentiment_score":0.006424622144550085},{"text":"The S the S slash n number.","start":1762.615,"end":1767.755,"sentiment":"neutral","sentiment_score":-0.007648994414401906}],"sentiment":"neutral","sentiment_score":0.012128540148426379,"num_words":28,"start":1746.17,"end":1767.755},{"sentences":[{"text":"Okay.","start":1772.41,"end":1772.91,"sentiment":"neutral","sentiment_score":-0.017486758530139923},{"text":"But default access.","start":1773.37,"end":1774.91,"sentiment":"neutral","sentiment_score":-0.023895659173528355},{"text":"Username is admin and admin.","start":1775.4501,"end":1777.9501,"sentiment":"neutral","sentiment_score":-0.006972582265734673},{"text":"Okay.","start":1781.175,"end":1781.415,"sentiment":"neutral","sentiment_score":0.004487279802560806},{"text":"So username, add d a a d m I n.","start":1781.415,"end":1786.7151,"sentiment":"neutral","sentiment_score":-0.000048783840611577034}],"sentiment":"neutral","sentiment_score":-0.006001860299147665,"num_words":20,"start":1772.41,"end":1786.7151},{"sentences":[{"text":"Password, ADMIN.","start":1786.8551,"end":1792.295,"sentiment":"neutral","sentiment_score":-0.0065480119083076715},{"text":"Login.","start":1792.295,"end":1792.795,"sentiment":"neutral","sentiment_score":-0.004261929076164961},{"text":"Wait.","start":1797.45,"end":1797.95,"sentiment":"neutral","sentiment_score":-0.050140414386987686},{"text":"Wait.","start":1801.6901,"end":1801.8501,"sentiment":"neutral","sentiment_score":-0.07792793959379196},{"text":"It didn't work.","start":1801.8501,"end":1802.91,"sentiment":"neutral","sentiment_score":-0.17910261452198029}],"sentiment":"neutral","sentiment_score":-0.0853417688049376,"num_words":8,"start":1786.8551,"end":1802.91},{"sentences":[{"text":"Username.","start":1803.93,"end":1804.43,"sentiment":"neutral","sentiment_score":-0.0912601351737976},{"text":"Oh my god.","start":1806.3651,"end":1807.245,"sentiment":"negative","sentiment_score":-0.5528920392195383},{"text":"This is annoying me.","start":1807.245,"end":1808.625,"sentiment":"negative","sentiment_score":-0.7172547876834869},{"text":"And the phone is red.","start":1814.3651,"end":1815.745,"sentiment":"negative","sentiment_score":-0.33424076437950134},{"text":"One okay.","start":1817.645,"end":1819.245,"sentiment":"neutral","sentiment_score":-0.12900464981794357}],"sentiment":"negative","sentiment_score":-0.4365445683399836,"num_words":15,"start":1803.93,"end":1819.245},{"sentences":[{"text":"That's the Okay.","start":1819.245,"end":1820.6799,"sentiment":"neutral","sentiment_score":-0.10425481696923573},{"text":"So now my phone's not even working.","start":1822.26,"end":1824.36,"sentiment":"negative","sentiment_score":-0.3387921665396009},{"text":"That one, it's breaking username.","start":1827.14,"end":1828.76,"sentiment":"negative","sentiment_score":-0.4152072429656982},{"text":"Now I can't even go on to it.","start":1830.26,"end":1832.12,"sentiment":"negative","sentiment_score":-0.4057143107056618},{"text":"So default access is http//tplinkmodem.net, and then then username is admin, password is Admin.","start":1835.86,"end":1846.095,"sentiment":"neutral","sentiment_score":-0.1614051956151213}],"sentiment":"neutral","sentiment_score":-0.2774522447505513,"num_words":37,"start":1819.245,"end":1846.095},{"sentences":[{"text":"Oh, I typed that.","start":1846.715,"end":1848.0149,"sentiment":"neutral","sentiment_score":-0.1073010005056858},{"text":"Oh, please try again.","start":1857.14,"end":1858.66,"sentiment":"neutral","sentiment_score":-0.1700170896947384},{"text":"Alright.","start":1858.66,"end":1858.98,"sentiment":"neutral","sentiment_score":-0.11444218456745148},{"text":"It's been in five hundred and something seconds now.","start":1858.98,"end":1862.36,"sentiment":"negative","sentiment_score":-0.3410746024714576},{"text":"Bloody hell.","start":1862.5,"end":1863.4,"sentiment":"negative","sentiment_score":-0.5406576693058014}],"sentiment":"neutral","sentiment_score":-0.26873506531119346,"num_words":20,"start":1846.715,"end":1863.4},{"sentences":[{"text":"It's saying you have you have exceeded five login attempts.","start":1866.125,"end":1870.625,"sentiment":"negative","sentiment_score":-0.3602924168109894},{"text":"Please try again in five hundred and twenty five hundred and seventeen seconds.","start":1871.165,"end":1879.715,"sentiment":"neutral","sentiment_score":-0.2584603440303069},{"text":"Seven, that's 12 max.","start":1879.715,"end":1881.255,"sentiment":"neutral","sentiment_score":-0.04808392794802785},{"text":"Just ring me back, please.","start":1884.195,"end":1885.6549,"sentiment":"neutral","sentiment_score":-0.10737137272953987}],"sentiment":"neutral","sentiment_score":-0.24037816299824044,"num_words":32,"start":1866.125,"end":1885.6549}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. My name is Mary, and I'm calling from Airtel. Am I speaking with Alexander?\n\nChannel 1: Yes. You are. That's the option.\n\nChannel 0: Hi, Alexander. We had a call before. However, it was disconnected, and\n\nChannel 1: Yeah.\n\nChannel 0: I've\n\nChannel 1: I recently I just recently bought\n\nChannel 0: been\n\nChannel 1: a router, and I'm just trying\n\nChannel 0: trying\n\nChannel 1: typing trying to type in the Internet now. There's a password.\n\nChannel 0: mhmm.\n\nChannel 1: Is it\n\nChannel 0: Oh,\n\nChannel 1: the\n\nChannel 0: sure.\n\nChannel 1: password yes. Is it the password on the back of the router?\n\nChannel 0: No. Because is it that's your own router?\n\nChannel 1: Yes.\n\nChannel 0: Okay. No. We're gonna have it configured because that's no longer the router's password and the username.\n\nChannel 1: Okay. How how do I do that?\n\nChannel 0: Alright. Just give me one second. Let me just check here because have you received an email from our tech support, Maureen,\n\nChannel 1: And what's that about?\n\nChannel 0: to set up your about setting up your router?\n\nChannel 1: Yes. So it said to use the password on the bottom of my router.\n\nChannel 0: Oh, wait. Mhmm.\n\nChannel 1: That's what it said. I can try and\n\nChannel 0: Hold\n\nChannel 1: see what\n\nChannel 0: on.\n\nChannel 1: happens.\n\nChannel 0: Just\n\nChannel 1: 7\n\nChannel 0: give me\n\nChannel 1: one\n\nChannel 0: one second.\n\nChannel 1: 571-4978. Connected. I don't think it's connecting. No. It couldn't connect.\n\nChannel 0: Yeah. Okay. So your router is already set up. Right?\n\nChannel 1: As far as I know.\n\nChannel 0: Sorry?\n\nChannel 1: As far as I know. Yeah.\n\nChannel 0: Yeah. Hold on. Just give me one second. So so for this one, do you have any other device or a laptop or computer to use so that we can log in to the\n\nChannel 1: It's\n\nChannel 0: router's IP address?\n\nChannel 1: my phone.\n\nChannel 0: Yeah. We can also try it. However, we have to make sure that you are currently using the the Internet.\n\nChannel 1: Yeah.\n\nChannel 0: Connect\n\nChannel 1: Well,\n\nChannel 0: to\n\nChannel 1: that's\n\nChannel 0: the router's name.\n\nChannel 1: okay. Yeah. That's what I want. Okay. So what do I do?\n\nChannel 0: And before we proceed, I just want to make sure that you were able to press and hold the router for it to restart.\n\nChannel 1: Oh,\n\nChannel 0: Have you\n\nChannel 1: restart\n\nChannel 0: done\n\nChannel 1: it?\n\nChannel 0: that yet?\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I can\n\nChannel 0: So\n\nChannel 1: restart\n\nChannel 0: locate the small\n\nChannel 1: it.\n\nChannel 0: reset button on the back of the router. It may be a pinhole. Please press it and hold for thirty seconds. Okay. So is it on again?\n\nChannel 1: And how\n\nChannel 0: Is\n\nChannel 1: long\n\nChannel 0: it\n\nChannel 1: do I hold it for?\n\nChannel 0: Just thirty seconds will do.\n\nChannel 1: I just pressed it and then there. Nothing. K. Wait. That was nothing.\n\nWhat happens if I just turned it on and off? Is that where you set\n\nChannel 0: No.\n\nChannel 1: it?\n\nChannel 0: It should be the yeah. The the the restart button should be hold for, like, thirty seconds. Like\n\nChannel 1: Okay. I think I did it.\n\nChannel 0: okay. Alright. So let's now\n\nChannel 1: Now\n\nChannel 0: go ahead\n\nChannel 1: it's\n\nChannel 0: and\n\nChannel 1: just come\n\nChannel 0: log\n\nChannel 1: up power. Now it's not even coming up all the lights from the router.\n\nChannel 0: in.\n\nChannel 1: Okay. Alright. So it's just, yeah, coming up power. That's it. Just\n\nChannel 0: Has it\n\nChannel 1: coming\n\nChannel 0: now restarted?\n\nChannel 1: up. What, sir?\n\nChannel 0: Has it already restarted?\n\nChannel 1: Yeah. I did.\n\nChannel 0: Okay. So open a browser on your laptop computer or your phone.\n\nChannel 1: Yeah. Okay. Yep. And then type in.\n\nChannel 0: Yeah. Please make sure that you are not connected to any Internet.\n\nChannel 1: No. I'm just\n\nChannel 0: You should\n\nChannel 1: on my phone my phone Wi Fi. My phone Internet.\n\nChannel 0: please turn off the mobile data as well. And please look for\n\nChannel 1: What\n\nChannel 0: Mhmm.\n\nChannel 1: what I need to do?\n\nChannel 0: Yeah. Please go to your browser, and then\n\nChannel 1: Yep.\n\nChannel 0: please enter this combination of numbers. This is the IP address. It's one nine two dot\n\nChannel 1: One nine two dot\n\nChannel 0: one six eight\n\nChannel 1: one six eight four eight.\n\nChannel 0: dot one yeah. Eight.\n\nChannel 1: Eight. Eight four eight.\n\nChannel 0: 8. Number 8.\n\nChannel 1: 08. Yep.\n\nChannel 0: 11.\n\nChannel 1: Six 411. Okay. Then go. Okay. Loading.\n\nLoading. Loading. Loading. I don't know why it's not loading.\n\nChannel 0: You should be routed to a login page to enter your username and password.\n\nChannel 1: It's not loading up that page. No. It's not loading the page for some reason. Yeah. My phone's not loading.\n\nThat's where I that that number that you gave me to put in the address for? I get into my portal. Is that what I meant meant to get into?\n\nChannel 0: No. It's the Internet. I mean, it's the IP address wherein you are to type in the one nine two dot one six eight dot one dot one. Can you tell me what page or what screen\n\nChannel 1: Nothing\n\nChannel 0: are you\n\nChannel 1: is\n\nChannel 0: seeing?\n\nChannel 1: it doesn't it's not even loading. I was trying Google Chrome. I tried browser. Hold on two seconds.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. Number again? 19 is it 192168 is it l dot one?\n\nChannel 0: Yes. It's one nine two dot one six eight dot one dot one. Before we proceed, Alexander, I just want to make sure that your device that you're using to type in the IP address is connected to the router's Wi Fi network.\n\nChannel 1: No.\n\nChannel 0: Please do so because your device should be connected to the Wi Fi network. Even though it has no Internet, you will have to you might you will have an option to access the router's interface during setup.\n\nChannel 1: Okay. Do I do the five g one or the other one? Okay.\n\nChannel 0: Either\n\nChannel 1: It says it says it says it's\n\nChannel 0: either\n\nChannel 1: it's coming up the password. I need the password to connect. To to connect to the what route or what the it needs the password.\n\nChannel 0: Have you tried the password at the bottom of the router?\n\nChannel 1: But that's what I thought to do. I said that earlier.\n\nChannel 0: Yeah. It's underneath the router.\n\nChannel 1: Yeah. Why wireless password get the case? So 71715959784. Connect. Okay.\n\nAlways connect. Okay. So okay. Admin login to router. Okay.\n\nIf the site cannot be reached on that,\n\nChannel 0: Yes. Yeah.\n\nChannel 1: site\n\nChannel 0: You should\n\nChannel 1: cannot\n\nChannel 0: now\n\nChannel 1: be reached.\n\nChannel 0: access. Yeah.\n\nChannel 1: So it cannot be\n\nChannel 0: You\n\nChannel 1: reached.\n\nChannel 0: should oh, can you try to go back to the browser? Since you're not since you're already connected to the Wi Fi network, you should be able to access the router's interface. It's\n\nChannel 1: No.\n\nChannel 0: again 19192.\n\nChannel 1: Yeah. I'm trying now.\n\nChannel 0: Mhmm. I think I've called you the best time since you're trying to set up your Internet now.\n\nChannel 1: Okay. One nine two\n\nChannel 0: Dot one six eight.\n\nChannel 1: dot one zero. Okay. And then go search. Okay. Now it's come up to log in.\n\nYep. Okay. Now.\n\nChannel 0: Perfect.\n\nChannel 1: Okay. Okay. What's the username?\n\nChannel 0: The username is before that, please enter the PBO details where the it should be you should be seeing the PPPoE settings before we enter the following credentials.\n\nChannel 1: What do I need to do?\n\nChannel 0: Can you please locate the PPPoE settings? It's under the Internet r one option.\n\nChannel 1: Where?\n\nChannel 0: It it can be located under the Internet r one options. Just locate the PPPoE settings.\n\nChannel 1: I don't\n\nChannel 0: Did you\n\nChannel 1: know how to fund\n\nChannel 0: see it?\n\nChannel 1: it.\n\nChannel 0: So on your admin oh, yeah. It's okay. The username password is uppercase l for Lima.\n\nChannel 1: What? L of l for Lima.\n\nChannel 0: Yeah. Uppercase\n\nChannel 1: Yep.\n\nChannel 0: LAndThenUppercaseNForNancyDashOrHyphen,\n\nChannel 1: N f. Gotcha. Yep.\n\nChannel 0: UppercaseOForOscar,\n\nChannel 1: Uh-huh. Apple\n\nChannel 0: uh-huh, RForRomeo,\n\nChannel 1: alpha yep. That's me. Remi.\n\nChannel 0: And the numbers 1337\n\nChannel 1: One three three seven. Yep.\n\nChannel 0: 97\n\nChannel 1: Nine seven. Yep.\n\nChannel 0: 9797.\n\nChannel 1: Another 97. Okay.\n\nChannel 0: No. No. No. No. No.\n\nIt's 133797.\n\nChannel 1: 133797. Okay.\n\nChannel 0: That's correct. It's\n\nChannel 1: Pick it up\n\nChannel 0: and then\n\nChannel 1: awkward?\n\nChannel 0: after\n\nChannel 1: At\n\nChannel 0: afterwards, it's at\n\nChannel 1: I\n\nChannel 0: linham networks\n\nChannel 1: respond\n\nChannel 0: dot a u.\n\nChannel 1: in an l l\n\nChannel 0: Mhmm. Y for Yankee,\n\nChannel 1: y\n\nChannel 0: n for Nancy,\n\nChannel 1: n\n\nChannel 0: h h\n\nChannel 1: zip\n\nChannel 0: for hotel,\n\nChannel 1: h\n\nChannel 0: a for alpha,\n\nChannel 1: I\n\nChannel 0: m for Mary\n\nChannel 1: m\n\nChannel 0: with me. N n for\n\nChannel 1: Yep.\n\nChannel 0: Nancy,\n\nChannel 1: N\n\nChannel 0: e for echo,\n\nChannel 1: e\n\nChannel 0: t for tango\n\nChannel 1: t.\n\nChannel 0: it's t for tango,\n\nChannel 1: Yep.\n\nChannel 0: w for whiskey,\n\nChannel 1: Yep.\n\nChannel 0: o for\n\nChannel 1: Yep.\n\nChannel 0: Oscar, r Romeo,\n\nChannel 1: Uh-huh. Yep.\n\nChannel 0: k kilo\n\nChannel 1: K.\n\nChannel 0: yes. K for kilo,\n\nChannel 1: Yep.\n\nChannel 0: s for Sierra, networks.\n\nChannel 1: S\n\nChannel 0: Hold on. Am I correct?\n\nChannel 1: s for\n\nChannel 0: Yeah. S\n\nChannel 1: snake.\n\nChannel 0: for Sierra.\n\nChannel 1: S\n\nChannel 0: Yeah.\n\nChannel 1: s\n\nChannel 0: Yeah.\n\nChannel 1: s\n\nChannel 0: That's correct.\n\nChannel 1: for s for snake.\n\nChannel 0: Yeah. Correct.\n\nChannel 1: Yep.\n\nChannel 0: And then dot com.\n\nChannel 1: I thought it sounded like that. Finally. No password.\n\nChannel 0: The password is the password is case sensitive. So please enter the capital letter AForAlpha,\n\nChannel 1: Eight. Yep.\n\nChannel 0: LowercaseIForIndia,\n\nChannel 1: Alright. Yep.\n\nChannel 0: lowercase r for Romeo, uppercase LForLima,\n\nChannel 1: Yep.\n\nChannel 0: UppercaseNForNancy,\n\nChannel 1: Yep.\n\nChannel 0: uppercase r For Romeo,\n\nChannel 1: Yep.\n\nChannel 0: 13\n\nChannel 1: One three.\n\nChannel 0: sorry. It's 1337\n\nChannel 1: Yep.\n\nChannel 0: 97,\n\nChannel 1: Yep.\n\nChannel 0: 0,\n\nChannel 1: Yep.\n\nChannel 0: RForRomeo Lowercase\n\nChannel 1: Yep.\n\nChannel 0: RForRomeo.\n\nChannel 1: Yep.\n\nChannel 0: It's LowercaseRForRomeoAndThenLowercaseDForDelta.\n\nChannel 1: Okay.\n\nChannel 0: Okay. And please do hit enter, please. Yes, please.\n\nChannel 1: In what?\n\nChannel 0: It's\n\nChannel 1: Using\n\nChannel 0: you\n\nChannel 1: my\n\nChannel 0: just\n\nChannel 1: Username\n\nChannel 0: have to yeah. The password is\n\nChannel 1: and password, you think correct?\n\nChannel 0: oh,\n\nChannel 1: You made me talk to all that. Yeah. I'm gonna talk to all again. It was over in the first\n\nChannel 0: Okay. Do you have a can you go back to Maureen's email, our tech support's email? It was sent September 15.\n\nChannel 1: What's that?\n\nChannel 0: The email from our tech support. The email was sent September 15, and the subject is setting Internet service to your router. That's where you're gonna find the username and the password. We just wanna make sure that we were able to enter the correct credit credentials. Thank you.\n\nChannel 1: I'm at the fifteenth. Alright. Intel AD service order place. Request.\n\nChannel 0: The subject should be setting Internet service to your router.\n\nChannel 1: Alright. Just send it as soon as you see. Okay. Okay. Now\n\nChannel 0: Okay. Scroll down, and you'll be able to see the router's credentials.\n\nChannel 1: Yep. The username? Yeah. It's the username, and that's the password. Why didn't you tell me that before?\n\nCopy.\n\nChannel 0: This is I I mean, I I thought you weren't able to find the email later. That's why I proceed\n\nChannel 1: Okay.\n\nChannel 0: with\n\nChannel 1: Okay. Yeah. Alright. Now I type in Okay. Now I type in my browser.\n\nOkay. Now what's that one? Oh, okay. One one. Okay.\n\nGo. Okay. Alright. That's the part that's the username. Okay.\n\nCopy. That's the paste. Okay. Now password. Copy.\n\nPlease log on. Not username or password, anything correct? So why would I do the name\n\nChannel 0: Yeah.\n\nChannel 1: password if you're correct?\n\nChannel 0: That's that's the credentials that is are you under the Internet or one, the PPPoE settings?\n\nChannel 1: I'm under what what? The Wi Fi 7985.\n\nChannel 0: When we go back to the email, it says that to go to the PPPoE settings under Internet or one when we enter the following credentials. Are were you in the PPPoE settings earlier when we try to enter, your credentials.\n\nChannel 1: I was in that no. No. I was in that one nine two one dot in the address bar thing, the IP.\n\nChannel 0: Yeah. So once you search this one nine two dot one six eight dot one dot one, after you hit enter, what are you seeing on the screen?\n\nChannel 1: It's saying past username and password incorrect.\n\nChannel 0: And there's no option for you to see the settings for the PPPoE settings under Internet or one. Correct?\n\nChannel 1: No. But I can see\n\nChannel 0: Let me try and con check the password. I mean, confirm the password if it's correct.\n\nChannel 1: Username password incorrect. Try again.\n\nChannel 0: It's LN0OR133AsIn87.\n\nChannel 1: Okay. So I have to get Internet.\n\nChannel 0: O r one three\n\nChannel 1: It\n\nChannel 0: three\n\nChannel 1: IP\n\nChannel 0: seven\n\nChannel 1: settings.\n\nChannel 0: eight seven.\n\nChannel 1: I can get into the IP settings through here.\n\nChannel 0: Yes, please. Yeah. You should be seeing that I the PPO settings.\n\nChannel 1: Epoxy MAC address type MAC address IP address. No. That's for the WAF manage router. What happens I go into that? It goes into the login details and I have to log in.\n\nAnd that pass that username and password won't let me reset username and password. Won't let me log in.\n\nChannel 0: Again, before we enter the credentials, it should be in or under the PPPoE settings under Internet r one in your ad\n\nChannel 1: What? Sorry?\n\nChannel 0: the PPPoE settings.\n\nChannel 1: How do I what's that?\n\nChannel 0: Okay. After you search the 1and2.16eight, can you take a screenshot or a picture of your screen so that I can check here as well on my end?\n\nChannel 1: What's the screenshot over there?\n\nChannel 0: I also wanna see so that I do have a visual of your\n\nChannel 1: At\n\nChannel 0: screen\n\nChannel 1: what?\n\nChannel 0: as well. I also wanna see I mean, the screen so that I can so that we can proceed with the next course of\n\nChannel 1: How\n\nChannel 0: action.\n\nChannel 1: do I\n\nChannel 0: Because\n\nChannel 1: do that?\n\nChannel 0: you can send it to me. I can give you the my email.\n\nChannel 1: Okay. Okay. It's under the Internet. Oh, okay. Where do where okay.\n\nEnter the PPO details. Okay. Yeah. I'd I'm go to the p where's the settings for the PPOE under the Internet or w a n? Okay.\n\nSo settings. Maybe connection?\n\nChannel 0: It's under Internet r one. If you see an option to click a button saying Internet or one, that's where you are you going to locate the PPO settings.\n\nChannel 1: Yeah. That's a bit well, I don't even know what PPO is.\n\nChannel 0: That's fine. You can also send me the screenshot so that I can also see your screen as well after you search the one and two dot\n\nChannel 1: Yeah.\n\nChannel 0: one\n\nChannel 1: And then I'm I'm I'm up to\n\nChannel 0: six.\n\nChannel 1: that, and I'll put in the the\n\nChannel 0: Right?\n\nChannel 1: username, and then I put in the\n\nChannel 0: Yes.\n\nChannel 1: password.\n\nChannel 0: That's right.\n\nChannel 1: And then I go\n\nChannel 0: Right.\n\nChannel 1: log in, and I go log\n\nChannel 0: Okay.\n\nChannel 1: in, and then it comes up, yeah, username and password incorrect. Please try again.\n\nChannel 0: Okay. For this time, Alexander, could you I wanna see the screen after you search the IP router's address. Can you take a screenshot of it? I'll provide you my email once you're ready.\n\nChannel 1: The okay. The screenshot of the what?\n\nChannel 0: The screen after you search the IP address, which is the one nine two. The screen once the first screen that you see once you search that company subletters or the IP address.\n\nChannel 1: One nine two. Yeah. Okay. Yep. One six eight dot\n\nChannel 0: That one.\n\nChannel 1: yeah. Okay. Yeah. Go. And it just comes up the username and password.\n\nHow can what's the I'm telling you what it says. And I'm typing the username and password, and I cannot get into it. It's t p link. T p slash link.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. What's your email? I'll send it to your email like I've just told you. But anyway, what's your email, please?\n\nChannel 0: Hold on. You haven't logged in to the admin yet. Correct?\n\nChannel 1: For the admin one.\n\nChannel 0: Are\n\nChannel 1: Yes.\n\nChannel 0: you trying to oh, that's why. Because those I thought you were we were already I mean, you were already logged in because you were able to see the password on your router.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Earlier because so first, we were able to connect to your Wi Fi Internet using the printed password and then username. And then that's also the same username and password or the I mean, the I'm sorry. It's not that's not gonna be the same. It's the the default username and password is also printed on the router. You'll be able to see it also underneath on your router.\n\nChannel 1: I tried that. I bought so I put that for the username and password for that for that site For that for\n\nChannel 0: And\n\nChannel 1: that for the router for the r p address for the r p address what I put in for the address file.\n\nChannel 0: okay. And the default username is printed on the router. It's not the one that has PPPoE username that is in number four. So we are still here in number three.\n\nChannel 1: I don't get this. I don't understand.\n\nChannel 0: Okay. So let's go back to number one. Alexander, no worries. We I'll make sure that you'll be able to connect with your Internet today. Okay?\n\nLet's go back to number one if that's okay with you. But we're\n\nChannel 1: Okay.\n\nChannel 0: not gonna\n\nChannel 1: What?\n\nChannel 0: repeat everything. So earlier on number one, you're able to plug the router, so that's a physical connection.\n\nChannel 1: Yes.\n\nChannel 0: The router is powered on, And then\n\nChannel 1: Yep.\n\nChannel 0: it states here that your device must be connected to the router's Wi Fi network, which also you you did earlier. You find the Wi Fi network name and the password so that you\n\nChannel 1: Yeah.\n\nChannel 0: were\n\nChannel 1: I\n\nChannel 0: able\n\nChannel 1: found\n\nChannel 0: to\n\nChannel 1: the\n\nChannel 0: connect\n\nChannel 1: what\n\nChannel 0: with\n\nChannel 1: yes.\n\nChannel 0: a Wi\n\nChannel 1: Yes.\n\nChannel 0: Fi. So\n\nChannel 1: I\n\nChannel 0: on number\n\nChannel 1: am. But\n\nChannel 0: two\n\nChannel 1: I yeah. And it says connect without Internet.\n\nChannel 0: yes. That's correct. That's just correct. Okay. So let's move forward to number\n\nChannel 1: No.\n\nChannel 0: two. I hope that you are also looking on the email so that I can also discuss it for you number\n\nChannel 1: Not\n\nChannel 0: okay.\n\nChannel 1: yet.\n\nChannel 0: Okay. Can you go back to the email? We are already in number two so that we can go ahead and proceed step by step procedure until we are\n\nChannel 1: Okay. Which email am I talking about?\n\nChannel 0: it's the same email earlier with the password with the subject setting Internet service to your router.\n\nChannel 1: Okay. Let me give her just 15. Okay. So it's the one you're checking the Internet service to you. That one, dear customer.\n\nOkay?\n\nChannel 0: Yes.\n\nChannel 1: Yep.\n\nChannel 0: So we\n\nChannel 1: Connect\n\nChannel 0: are\n\nChannel 1: to your router.\n\nChannel 0: okay.\n\nChannel 1: Plug into your router. Yep. Okay.\n\nChannel 0: Okay. Number two,\n\nChannel 1: Yep. On the\n\nChannel 0: you\n\nChannel 1: two.\n\nChannel 0: were able to you were able\n\nChannel 1: Yep.\n\nChannel 0: to reset\n\nChannel 1: I reset\n\nChannel 0: the router\n\nChannel 1: the\n\nChannel 0: earlier.\n\nChannel 1: small button. Yep.\n\nChannel 0: Okay. We are now in number three, Alexandra. Okay? Right now, you're able to please type in again the 19216811 into your address bar, and the default username and password is actually not this PPPO username and number four because they're different. The number four is the credentials from Airedale.\n\nK?\n\nChannel 1: From\n\nChannel 0: So\n\nChannel 1: the\n\nChannel 0: number\n\nChannel 1: what,\n\nChannel 0: 3\n\nChannel 1: sir?\n\nChannel 0: alright.\n\nChannel 1: From\n\nChannel 0: So let's still go back.\n\nChannel 1: from from the router itself.\n\nChannel 0: Yes. So you\n\nChannel 1: Okay.\n\nChannel 0: will be\n\nChannel 1: Yeah.\n\nChannel 0: able\n\nChannel 1: That's\n\nChannel 0: to see\n\nChannel 1: okay.\n\nChannel 0: the\n\nChannel 1: So\n\nChannel 0: default\n\nChannel 1: that\n\nChannel 0: username.\n\nChannel 1: okay. So I'm gonna get gotta go walk over to the router and look underneath it.\n\nChannel 0: Yeah. That's why it's showing incorrect password earlier, but no worries. It's fine.\n\nChannel 1: Okay. Yeah. Okay. Okay. Now I'm looking.\n\nAlright. So it says Wi Fi password at wireless password or S okay. What do I look for? The S\n\nChannel 0: Are the Admin?\n\nChannel 1: the S slash n number.\n\nChannel 0: No. It's not.\n\nChannel 1: Okay. But default access. Username is admin and admin.\n\nChannel 0: Yes. That one.\n\nChannel 1: Okay. So username, add d a a d\n\nChannel 0: Mhmm.\n\nChannel 1: m I n. Password, ADMIN. Login.\n\nChannel 0: Are you in?\n\nChannel 1: Wait. Wait. It didn't work. Username. Oh my god.\n\nThis is annoying me.\n\nChannel 0: Oh my gosh. I'm so sorry for this, Alexander.\n\nChannel 1: And the phone is red. One okay. That's the Okay. So now my phone's not even working. That one, it's breaking username.\n\nNow I can't even go on to it. So default access is http//tplinkmodem.net, and then then username is admin, password is Admin. Oh, I typed that.\n\nChannel 0: Okay. Can you take a screenshot of the default username and the password?\n\nChannel 1: Oh, please try again. Alright. It's been in five hundred and something seconds now. Bloody hell. It's saying you have you have exceeded five login attempts.\n\nPlease try again in five hundred and twenty five hundred and seventeen seconds. Seven,\n\nChannel 0: Seconds.\n\nChannel 1: that's 12 max.\n\nChannel 0: Well, that's just\n\nChannel 1: Just\n\nChannel 0: give\n\nChannel 1: ring\n\nChannel 0: me\n\nChannel 1: me\n\nChannel 0: one\n\nChannel 1: back,\n\nChannel 0: moment.\n\nChannel 1: please.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.035236768424510956},{"text":"My name is Mary, and I'm calling from Airtel.","start":2.3999999,"end":4.88,"sentiment":"neutral","sentiment_score":0.0349129494279623},{"text":"Am I speaking with Alexander?","start":4.88,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.021796859055757522}],"sentiment":"neutral","sentiment_score":0.030562507236997286,"channel":0,"num_words":15,"start":2.0,"end":6.2599998},{"sentences":[{"text":"Yes.","start":7.12,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.139171302318573},{"text":"You are.","start":7.2799997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.20828265696763992},{"text":"That's the option.","start":7.7599998,"end":8.66,"sentiment":"neutral","sentiment_score":0.22744237879912058}],"sentiment":"neutral","sentiment_score":0.20634395877520242,"channel":1,"num_words":6,"start":7.12,"end":8.66},{"sentences":[{"text":"Hi, Alexander.","start":9.599999,"end":10.42,"sentiment":"neutral","sentiment_score":0.041384804993867874},{"text":"We had a call before.","start":11.5199995,"end":13.44,"sentiment":"neutral","sentiment_score":-0.032561586052179334},{"text":"However, it was disconnected, and","start":13.44,"end":15.974999,"sentiment":"neutral","sentiment_score":-0.11838996708393097}],"sentiment":"neutral","sentiment_score":-0.05599901297440132,"channel":0,"num_words":12,"start":9.599999,"end":15.974999},{"sentences":[{"text":"Yeah.","start":15.825,"end":16.305,"sentiment":"neutral","sentiment_score":-0.043856002390384674}],"sentiment":"neutral","sentiment_score":-0.043856002390384674,"channel":1,"num_words":1,"start":15.825,"end":16.305},{"sentences":[{"text":"I've","start":15.974999,"end":16.474998,"sentiment":"neutral","sentiment_score":-0.048006098717451096}],"sentiment":"neutral","sentiment_score":-0.048006098717451096,"channel":0,"num_words":1,"start":15.974999,"end":16.474998},{"sentences":[{"text":"I recently I just recently bought","start":16.305,"end":18.225,"sentiment":"neutral","sentiment_score":-0.009355723857879639}],"sentiment":"neutral","sentiment_score":-0.009355723857879639,"channel":1,"num_words":6,"start":16.305,"end":18.225},{"sentences":[{"text":"been","start":18.055,"end":18.555,"sentiment":"neutral","sentiment_score":0.01061420887708664}],"sentiment":"neutral","sentiment_score":0.01061420887708664,"channel":0,"num_words":1,"start":18.055,"end":18.555},{"sentences":[{"text":"a router, and I'm just trying","start":18.225,"end":20.145,"sentiment":"neutral","sentiment_score":-0.030334278320272762}],"sentiment":"neutral","sentiment_score":-0.030334278320272762,"channel":1,"num_words":6,"start":18.225,"end":20.145},{"sentences":[{"text":"trying","start":20.135,"end":20.635,"sentiment":"neutral","sentiment_score":-0.07597616314888}],"sentiment":"neutral","sentiment_score":-0.07597616314888,"channel":0,"num_words":1,"start":20.135,"end":20.635},{"sentences":[{"text":"typing trying to type in the Internet now.","start":20.305,"end":24.485,"sentiment":"neutral","sentiment_score":-0.05303462874144316},{"text":"There's a password.","start":25.744999,"end":26.724998,"sentiment":"neutral","sentiment_score":-0.06698501979311307}],"sentiment":"neutral","sentiment_score":-0.056839280846444046,"channel":1,"num_words":11,"start":20.305,"end":26.724998},{"sentences":[{"text":"mhmm.","start":27.494999,"end":27.814999,"sentiment":"neutral","sentiment_score":-0.01002299040555954}],"sentiment":"neutral","sentiment_score":-0.01002299040555954,"channel":0,"num_words":1,"start":27.494999,"end":27.814999},{"sentences":[{"text":"Is it","start":27.585,"end":27.904999,"sentiment":"neutral","sentiment_score":-0.0002367584966123104}],"sentiment":"neutral","sentiment_score":-0.0002367584966123104,"channel":1,"num_words":2,"start":27.585,"end":27.904999},{"sentences":[{"text":"Oh,","start":27.814999,"end":28.055,"sentiment":"neutral","sentiment_score":0.0050284164026379585}],"sentiment":"neutral","sentiment_score":0.0050284164026379585,"channel":0,"num_words":1,"start":27.814999,"end":28.055},{"sentences":[{"text":"the","start":27.904999,"end":28.064999,"sentiment":"neutral","sentiment_score":0.006513210013508797}],"sentiment":"neutral","sentiment_score":0.006513210013508797,"channel":1,"num_words":1,"start":27.904999,"end":28.064999},{"sentences":[{"text":"sure.","start":28.055,"end":28.555,"sentiment":"neutral","sentiment_score":0.012986632995307446}],"sentiment":"neutral","sentiment_score":0.012986632995307446,"channel":0,"num_words":1,"start":28.055,"end":28.555},{"sentences":[{"text":"password yes.","start":28.064999,"end":29.37,"sentiment":"neutral","sentiment_score":-0.0026614563539624214},{"text":"Is it the password on the back of the router?","start":29.53,"end":32.99,"sentiment":"neutral","sentiment_score":-0.012692460417747497}],"sentiment":"neutral","sentiment_score":-0.011020626407116652,"channel":1,"num_words":12,"start":28.064999,"end":32.99},{"sentences":[{"text":"No.","start":34.79,"end":35.03,"sentiment":"neutral","sentiment_score":-0.08105994760990143},{"text":"Because is it that's your own router?","start":35.03,"end":38.170002,"sentiment":"neutral","sentiment_score":-0.05100347899964878}],"sentiment":"neutral","sentiment_score":-0.05476053757593036,"channel":0,"num_words":8,"start":34.79,"end":38.170002},{"sentences":[{"text":"Yes.","start":38.97,"end":39.47,"sentiment":"neutral","sentiment_score":0.01017697248607874}],"sentiment":"neutral","sentiment_score":0.01017697248607874,"channel":1,"num_words":1,"start":38.97,"end":39.47},{"sentences":[{"text":"Okay.","start":40.47,"end":40.95,"sentiment":"neutral","sentiment_score":-0.006536917760968208},{"text":"No.","start":40.95,"end":41.45,"sentiment":"neutral","sentiment_score":-0.07536468654870987},{"text":"We're gonna have it configured because that's no longer the router's password and the username.","start":41.59,"end":50.195,"sentiment":"neutral","sentiment_score":-0.0727899285654227}],"sentiment":"neutral","sentiment_score":-0.06904414898770697,"channel":0,"num_words":17,"start":40.47,"end":50.195},{"sentences":[{"text":"Okay.","start":51.195,"end":51.695,"sentiment":"neutral","sentiment_score":0.05153895169496536},{"text":"How how do I do that?","start":51.755,"end":53.055,"sentiment":"neutral","sentiment_score":0.05441461565593878}],"sentiment":"neutral","sentiment_score":0.05400380651865687,"channel":1,"num_words":7,"start":51.195,"end":53.055},{"sentences":[{"text":"Alright.","start":54.255,"end":54.755,"sentiment":"neutral","sentiment_score":0.0718541070818901},{"text":"Just give me one second.","start":56.015,"end":57.395,"sentiment":"neutral","sentiment_score":0.05398392975330353},{"text":"Let me just check here because have you received an email from our tech support, Maureen,","start":59.215,"end":66.62,"sentiment":"neutral","sentiment_score":0.05177303752861917}],"sentiment":"neutral","sentiment_score":0.0531882889230143,"channel":0,"num_words":22,"start":54.255,"end":66.62},{"sentences":[{"text":"And what's that about?","start":67.36,"end":68.5,"sentiment":"neutral","sentiment_score":0.017044583335518837}],"sentiment":"neutral","sentiment_score":0.017044583335518837,"channel":1,"num_words":4,"start":67.36,"end":68.5},{"sentences":[{"text":"to set up your about setting up your router?","start":68.12,"end":71.58,"sentiment":"neutral","sentiment_score":0.021635024290945794}],"sentiment":"neutral","sentiment_score":0.021635024290945794,"channel":0,"num_words":9,"start":68.12,"end":71.58},{"sentences":[{"text":"Yes.","start":73.085,"end":73.485,"sentiment":"neutral","sentiment_score":0.004905709996819496},{"text":"So it said to use the password on the bottom of my router.","start":73.485,"end":77.345,"sentiment":"neutral","sentiment_score":-0.05771964072034909}],"sentiment":"neutral","sentiment_score":-0.05324640138340848,"channel":1,"num_words":14,"start":73.085,"end":77.345},{"sentences":[{"text":"Oh, wait.","start":78.255005,"end":78.995,"sentiment":"neutral","sentiment_score":-0.04281768202781677},{"text":"Mhmm.","start":79.615005,"end":80.115005,"sentiment":"neutral","sentiment_score":-0.03401562571525574}],"sentiment":"neutral","sentiment_score":-0.039883663256963096,"channel":0,"num_words":3,"start":78.255005,"end":80.115005},{"sentences":[{"text":"That's what it said.","start":80.525,"end":81.6,"sentiment":"neutral","sentiment_score":-0.0720219723880291},{"text":"I can try 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15.","start":968.215,"end":969.83496,"sentiment":"neutral","sentiment_score":-0.013111240044236184}],"sentiment":"neutral","sentiment_score":-0.005878172903543427,"channel":0,"num_words":21,"start":959.495,"end":969.83496},{"sentences":[{"text":"What's that?","start":970.69,"end":971.59,"sentiment":"neutral","sentiment_score":-0.01095927506685257}],"sentiment":"neutral","sentiment_score":-0.01095927506685257,"channel":1,"num_words":2,"start":970.69,"end":971.59},{"sentences":[{"text":"The email from our tech support.","start":972.535,"end":974.33997,"sentiment":"neutral","sentiment_score":-0.01476239754507939},{"text":"The email was sent September 15, and the subject is setting Internet service to your router.","start":974.33997,"end":980.01996,"sentiment":"neutral","sentiment_score":-0.0007711749058216811},{"text":"That's where you're gonna find the username and the password.","start":980.01996,"end":982.82,"sentiment":"neutral","sentiment_score":0.04555375147610903},{"text":"We just wanna make sure that we were able to enter the correct credit credentials.","start":982.82,"end":988.92,"sentiment":"neutral","sentiment_score":0.07948523561159769},{"text":"Thank you.","start":993.445,"end":994.265,"sentiment":"positive","sentiment_score":0.43283140659332275}],"sentiment":"neutral","sentiment_score":0.04923603425220567,"channel":0,"num_words":49,"start":972.535,"end":994.265},{"sentences":[{"text":"I'm at the fifteenth.","start":1004.63495,"end":1005.69495,"sentiment":"neutral","sentiment_score":0.11339056864380836},{"text":"Alright.","start":1005.995,"end":1006.495,"sentiment":"neutral","sentiment_score":0.055971961468458176},{"text":"Intel AD service order 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credentials.","start":1136.0549,"end":1141.53,"sentiment":"neutral","sentiment_score":-0.11571581115325293}],"sentiment":"neutral","sentiment_score":-0.11563909907893437,"channel":0,"num_words":41,"start":1126.375,"end":1141.53},{"sentences":[{"text":"I was in that no.","start":1143.145,"end":1150.745,"sentiment":"neutral","sentiment_score":-0.24729889035224914},{"text":"No.","start":1150.745,"end":1150.985,"sentiment":"negative","sentiment_score":-0.343487024307251},{"text":"I was in that one nine two one dot in the address bar thing, the IP.","start":1150.985,"end":1156.9601,"sentiment":"neutral","sentiment_score":-0.2438036072999239}],"sentiment":"neutral","sentiment_score":-0.24912905422123996,"channel":1,"num_words":22,"start":1143.145,"end":1156.9601},{"sentences":[{"text":"Yeah.","start":1158.865,"end":1159.265,"sentiment":"neutral","sentiment_score":-0.07073688507080078},{"text":"So once you search this one nine two dot one six eight dot one dot one, after you hit enter, what 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Alexander had disconnected his call and was given a password to reset his router password. Mary from Airtel guides him through the process of resetting his router and provides him with a password to access his router interface. The agent provides instructions on how to reset his router password and find the Pams E settings and enter the password to connect to the internet. The agent also guides the customer in finding the PPO settings and resetting their password, and reminds them to check their email for further instructions."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel. Am I speaking with Alexander? Yes.","start_word":1,"end_word":15,"intents":[{"intent":"Confirm company identity","confidence_score":0.00000935154}]},{"text":"I've I recently I just recently bought been a router, and I'm just trying trying typing trying to type in the Internet now. There's a password.","start_word":34,"end_word":59,"intents":[{"intent":"Check router status","confidence_score":0.033394087}]},{"text":"to set up your about setting up your router? Yes.","start_word":137,"end_word":146,"intents":[{"intent":"Set up router","confidence_score":0.08727403}]},{"text":"I don't think it's connecting. No. It couldn't connect. Yeah.","start_word":185,"end_word":194,"intents":[{"intent":"Request connection to router","confidence_score":0.000010878085}]},{"text":"What happens if I just turned it on and off? Is that where you set No. it? It should be the yeah. The the the restart button should be hold for, like, thirty seconds. Like Okay. I think I did it. okay. Alright. So let's now Now go ahead it's and just come log up power. Now it's not even coming up all the lights from the router. in.","start_word":393,"end_word":461,"intents":[{"intent":"Troubleshoot router issue","confidence_score":0.14038917}]},{"text":"Please do so because your device should be connected to the Wi Fi network. Even though it has no Internet, you will have to you might you will have an option to access the router's interface during setup. Okay.","start_word":804,"end_word":842,"intents":[{"intent":"Access router's interface","confidence_score":0.27021793}]},{"text":"Now it's come up to log in. Yep. Okay.","start_word":1037,"end_word":1045,"intents":[{"intent":"Log in","confidence_score":0.13658306}]},{"text":"Can you please locate the PPPoE settings?","start_word":1087,"end_word":1093,"intents":[{"intent":"Locate pppoe settings","confidence_score":0.039225444},{"intent":"Search for pppoe settings","confidence_score":0.010129615}]},{"text":"The subject should be setting Internet service to your router. Alright.","start_word":1514,"end_word":1524,"intents":[{"intent":"Request router service","confidence_score":0.054940827}]},{"text":"That's for the WAF manage router. What happens I go into that? It goes into the login details and I have to log in. And that pass that username and password won't let me reset username and password. Won't let me log in. Again, before we enter the credentials, it should be in or under the PPPoE settings under Internet r one in your ad What?","start_word":1868,"end_word":1933,"intents":[{"intent":"Troubleshoot router issues","confidence_score":0.06951039}]},{"text":"For this time, Alexander, could you I wanna see the screen after you search the IP router's address. Can you take a screenshot of it?","start_word":2202,"end_word":2226,"intents":[{"intent":"See screen","confidence_score":0.09270146},{"intent":"Provide screenshot","confidence_score":0.42936206}]},{"text":"Earlier because so first, we were able to connect to your Wi Fi Internet using the printed password and then username. And then that's also the same username and password or the I mean, the I'm sorry. It's not that's not gonna be the same. It's the the default username and password is also printed on the router. You'll be able to see it also underneath on your router. I tried that.","start_word":2405,"end_word":2476,"intents":[{"intent":"Connect to wi fi","confidence_score":0.008788364}]},{"text":"The router is powered on, And then Yep. it states here that your device must be connected to the router's Wi Fi network, which also you you did earlier. You find the Wi Fi network name and the password so that you Yeah.","start_word":2619,"end_word":2661,"intents":[{"intent":"Connect router to wi fi network","confidence_score":0.038897377}]},{"text":"to reset I reset the router the earlier. small button.","start_word":2837,"end_word":2846,"intents":[{"intent":"Reset router","confidence_score":0.87244797},{"intent":"Reset router","confidence_score":0.110300936}]},{"text":"That's why it's showing incorrect password earlier, but no worries. It's fine. Okay.","start_word":2952,"end_word":2964,"intents":[{"intent":"Correct password","confidence_score":0.00075387146}]},{"text":"So it says Wi Fi password at wireless password or S okay. What do I look for? The S Are the Admin?","start_word":2972,"end_word":2993,"intents":[{"intent":"Verify password","confidence_score":0.033681724}]},{"text":"The S Are the Admin?","start_word":2989,"end_word":2993,"intents":[{"intent":"Look for username","confidence_score":0.13700068}]},{"text":"So username, add d a a d Mhmm. m I n. Password, ADMIN. Login. Are you in? Wait.","start_word":3015,"end_word":3032,"intents":[{"intent":"Enter username","confidence_score":0.009853543}]},{"text":"So now my phone's not even working. That one, it's breaking username. Now I can't even go on to it. So default access is http//tplinkmodem.net, and then then username is admin, password is Admin.","start_word":3064,"end_word":3097,"intents":[{"intent":"Troubleshoot phone issue","confidence_score":0.01908552}]},{"text":"Can you take a screenshot of the default username and the password? Oh, please try again.","start_word":3103,"end_word":3118,"intents":[{"intent":"Take screenshot","confidence_score":0.7478623}]}]},"sentiments":{"segments":[{"text":"Hello. My name is Mary, and I'm calling from Airtel. Am I speaking with Alexander? Yes. You are. That's the option. Hi, Alexander. We had a call before. However, it was disconnected, and Yeah. I've I recently I just recently bought been a router, and I'm just trying trying typing trying to type in the Internet now. There's a password. mhmm. Is it Oh, the sure. password yes. Is it the password on the back of the router? No. Because is it that's your own router? Yes. Okay. No. We're gonna have it configured because that's no longer the router's password and the username. Okay. How how do I do that? Alright. Just give me one second. Let me just check here because have you received an email from our tech support, Maureen, And what's that about? to set up your about setting up your router? Yes. So it said to use the password on the bottom of my router. Oh, wait. Mhmm. That's what it said. I can try and Hold see what on. happens. Just 7 give me one one second. 571-4978. Connected. I don't think it's connecting. No. It couldn't connect. Yeah. Okay. So your router is already set up. Right? As far as I know. Sorry? As far as I know. Yeah. Yeah. Hold on. Just give me one second. So so for this one, do you have any other device or a laptop or computer to use so that we can log in to the It's router's IP address? my phone. Yeah. We can also try it. However, we have to make sure that you are currently using the the Internet. Yeah. Connect Well, to that's the router's name. okay. Yeah. That's what I want. Okay. So what do I do? And before we proceed, I just want to make sure that you were able to press and hold the router for it to restart. Have Oh, you restart done it? that yet? Yeah. Okay. I can So restart locate the small it. reset button on the back of the router. It may be a pinhole. Please press it and hold for thirty seconds. Okay. So is it on again? And how Is long it do I hold it for? Just thirty seconds will do. I just pressed it and then there. Nothing. K. Wait. That was nothing. What happens if I just turned it on and off? Is that where you set No. it? It should be the yeah. The the the restart button should be hold for, like, thirty seconds. Like Okay. I think I did it. okay. Alright. So let's now Now go ahead it's and just come log up power. Now it's not even coming up all the lights from the router. in. Okay. Alright. So it's just, yeah, coming up power. That's it. Has Just it coming now restarted? up. What, sir? Has it already restarted? Yeah. I did. Okay. So open a browser on your laptop computer or your phone. Yeah. Okay. Yep. And then type in. Yeah. Please make sure that you are not connected to any Internet. No. I'm just You should on my phone my phone Wi Fi. My phone Internet. please turn off the mobile data as well. And please look for What Mhmm. what I need to do? Yeah. Please go to your browser, and then Yep. please enter this combination of numbers. This is the IP address. It's one nine two dot One nine two dot one six eight one six eight four eight. dot one yeah. Eight. Eight. Eight four eight. 8. Number 8. 08. Yep. 11. Six 411. Okay. Then go. Okay. Loading. Loading. Loading. Loading. I don't know why it's not loading. You should be routed to a login page to enter your username and password.","start_word":0,"end_word":635,"sentiment":"neutral","sentiment_score":-0.02755325232521168},{"text":"It's not loading up that page. No. It's not loading the page for some reason.","start_word":636,"end_word":650,"sentiment":"negative","sentiment_score":-0.4513378143310547},{"text":"Yeah.","start_word":651,"end_word":651,"sentiment":"neutral","sentiment_score":-0.13675421476364136},{"text":"My phone's not loading.","start_word":652,"end_word":655,"sentiment":"negative","sentiment_score":-0.46541130542755127},{"text":"That's where I that that number that you gave me to put in the address for? I get into my portal. Is that what I meant meant to get into? No. It's the Internet. I mean, it's the IP address wherein you are to type in the one nine two dot one six eight dot one dot one. Can you tell me what page or what screen Nothing are you is seeing? it doesn't it's not even loading. I was trying Google Chrome. I tried browser. Hold on two seconds. Thank you. Okay. Number again? 19 is it 192168 is it l dot one? Yes. It's one nine two dot one six eight dot one dot one. Before we proceed, Alexander, I just want to make sure that your device that you're using to type in the IP address is connected to the router's Wi Fi network. No. Please do so because your device should be connected to the Wi Fi network. Even though it has no Internet, you will have to you might you will have an option to access the router's interface during setup. Okay. Do I do the five g one or the other one? Okay. Either It says it says it says it's either it's coming up the password. I need the password to connect. To to connect to the what route or what the it needs the password. Have you tried the password at the bottom of the router? But that's what I thought to do. I said that earlier. Yeah. It's underneath the router. Yeah. Why wireless password get the case? So 71715959784. Connect. Okay. Always connect. Okay. So okay. Admin login to router. Okay. If the site cannot be reached on that, Yes. Yeah. site You should cannot now be reached. access. Yeah. So it cannot be You reached. should oh, can you try to go back to the browser? Since you're not since you're already connected to the Wi Fi network, you should be able to access the router's interface. It's No. again 19192. Yeah. I'm trying now. Mhmm.","start_word":656,"end_word":1002,"sentiment":"neutral","sentiment_score":-0.06778802106462913},{"text":"I think I've called you the best time since you're trying to set up your Internet now.","start_word":1003,"end_word":1019,"sentiment":"positive","sentiment_score":0.4500531554222107},{"text":"Okay. One nine two Dot one six eight. dot one zero. Okay. And then go search. Okay. Now it's come up to log in. Yep. Okay.","start_word":1020,"end_word":1045,"sentiment":"neutral","sentiment_score":0.07860547304153442},{"text":"Now. Perfect.","start_word":1046,"end_word":1047,"sentiment":"positive","sentiment_score":0.5099612474441528},{"text":"Okay. Okay. What's the username? The username is before that, please enter the PBO details where the it should be you should be seeing the PPPoE settings before we enter the following credentials. What do I need to do? Can you please locate the PPPoE settings? It's under the Internet r one option. Where? It it can be located under the Internet r one options. Just locate the PPPoE settings. I don't Did you know how to fund see it? it. So on your admin oh, yeah. It's okay. The username password is uppercase l for Lima. What? L of l for Lima. Yeah. Uppercase Yep. LAndThenUppercaseNForNancyDashOrHyphen, N f. Gotcha. Yep. UppercaseOForOscar, Uh-huh. Apple uh-huh, RForRomeo, alpha yep. That's me. Remi. And the numbers 1337 One three three seven. Yep. 97 Nine seven. Yep. 9797. Another 97. Okay. No. No. No. No. No. It's 133797. 133797. Okay. That's correct. It's Pick it up and then awkward? after At afterwards, it's at I linham networks respond dot a u. in an l l Mhmm. Y for Yankee, y n for Nancy, n h h zip for hotel, h a for alpha, I m for Mary m with me. N n for Yep. Nancy, N e for echo, e t for tango t. it's t for tango, Yep. w for whiskey, Yep. o for Yep. Oscar, r Romeo, Uh-huh. Yep. k kilo K. yes. K for kilo, Yep. s for Sierra, networks. S Hold on. Am I correct? s for Yeah. S snake. for Sierra. S Yeah. s Yeah. s That's correct. for s for snake. Yeah. Correct. Yep. And then dot com. I thought it sounded like that. Finally. No password. The password is the password is case sensitive. So please enter the capital letter AForAlpha, Eight. Yep. LowercaseIForIndia, Alright. Yep. lowercase r for Romeo, uppercase LForLima, Yep. UppercaseNForNancy, Yep. uppercase r For Romeo, Yep. 13 One three. sorry. It's 1337 Yep. 97, Yep. 0, Yep. RForRomeo Lowercase Yep. RForRomeo. Yep. It's LowercaseRForRomeoAndThenLowercaseDForDelta. Okay. Okay. And please do hit enter, please. Yes, please. In what? It's Using you my just Username have to yeah. The password is and password, you think correct? oh, You made me talk to all that. Yeah. I'm gonna talk to all again. It was over in the first Okay. Do you have a can you go back to Maureen's email, our tech support's email? It was sent September 15. What's that? The email from our tech support. The email was sent September 15, and the subject is setting Internet service to your router. That's where you're gonna find the username and the password. We just wanna make sure that we were able to enter the correct credit credentials.","start_word":1048,"end_word":1499,"sentiment":"neutral","sentiment_score":-0.0061084548046449775},{"text":"Thank you.","start_word":1500,"end_word":1501,"sentiment":"positive","sentiment_score":0.42445701360702515},{"text":"I'm at the fifteenth. Alright. Intel AD service order place. Request. The subject should be setting Internet service to your router.","start_word":1502,"end_word":1522,"sentiment":"neutral","sentiment_score":0.083058390943777},{"text":"Alright. Just send it as soon as you see.","start_word":1523,"end_word":1531,"sentiment":"positive","sentiment_score":0.34623798727989197},{"text":"Okay. Okay. Now Okay. Scroll down, and you'll be able to see the router's credentials. Yep. The username? Yeah. It's the username, and that's the password. Why didn't you tell me that before? Copy.","start_word":1532,"end_word":1565,"sentiment":"neutral","sentiment_score":0.04386414214968681},{"text":"This is I I mean, I I thought you weren't able to find the email later.","start_word":1566,"end_word":1581,"sentiment":"negative","sentiment_score":-0.3873002231121063},{"text":"That's why I proceed Okay. with Okay. Yeah. Alright. Now I type in Okay. Now I type in my browser. Okay. Now what's that one? Oh, okay. One one. Okay. Go. Okay. Alright. That's the part that's the username. Okay. Copy. That's the paste. Okay. Now password. Copy. Please log on. Not username or password, anything correct? So why would I do the name Yeah. password if you're correct? That's that's the credentials that is are you under the Internet or one, the PPPoE settings? I'm under what what? The Wi Fi 7985. When we go back to the email, it says that to go to the PPPoE settings under Internet or one when we enter the following credentials. Are were you in the PPPoE settings earlier when we try to enter, your credentials. I was in that no.","start_word":1582,"end_word":1720,"sentiment":"neutral","sentiment_score":-0.04846629872918129},{"text":"No.","start_word":1721,"end_word":1721,"sentiment":"negative","sentiment_score":-0.343487024307251},{"text":"I was in that one nine two one dot in the address bar thing, the IP. Yeah. So once you search this one nine two dot one six eight dot one dot one, after you hit enter, what are you seeing on the screen?","start_word":1722,"end_word":1765,"sentiment":"neutral","sentiment_score":-0.1278374046087265},{"text":"It's saying past username and password incorrect. And there's no option for you to see the settings for the PPPoE settings under Internet or one.","start_word":1766,"end_word":1790,"sentiment":"negative","sentiment_score":-0.36489254236221313},{"text":"Correct? No. But I can see Let me try and con check the password. I mean, confirm the password if it's correct. Username password incorrect. Try again. It's LN0OR133AsIn87. Okay. So I have to get Internet. O r one three It three IP seven settings. eight seven. I can get into the IP settings through here. Yes, please. Yeah. You should be seeing that I the PPO settings. Epoxy MAC address type MAC address IP address. No. That's for the WAF manage router. What happens I go into that? It goes into the login details and I have to log in.","start_word":1791,"end_word":1891,"sentiment":"neutral","sentiment_score":-0.05601181882885423},{"text":"And that pass that username and password won't let me reset username and password. Won't let me log in.","start_word":1892,"end_word":1910,"sentiment":"negative","sentiment_score":-0.40422308444976807},{"text":"Again, before we enter the credentials, it should be in or under the PPPoE settings under Internet r one in your ad What? Sorry? the PPPoE settings. How do I what's that? Okay. After you search the 1and2.16eight, can you take a screenshot or a picture of your screen so that I can check here as well on my end? What's the screenshot over there? I also wanna see so that I do have a visual of your At screen what? as well. I also wanna see I mean, the screen so that I can so that we can proceed with the next course of How action. do I Because do that? you can send it to me. I can give you the my email. Okay. Okay. It's under the Internet. Oh, okay. Where do where okay. Enter the PPO details. Okay. Yeah. I'd I'm go to the p where's the settings for the PPOE under the Internet or w a n? Okay. So settings. Maybe connection? It's under Internet r one. If you see an option to click a button saying Internet or one, that's where you are you going to locate the PPO settings. Yeah. That's a bit well, I don't even know what PPO is. That's fine. You can also send me the screenshot so that I can also see your screen as well after you search the one and two dot Yeah. one And then I'm I'm I'm up to six. that, and I'll put in the the Right? username, and then I put in the Yes. password. That's right. And then I go Right. log in, and I go log Okay. in, and then it comes up, yeah, username and password incorrect.","start_word":1911,"end_word":2197,"sentiment":"neutral","sentiment_score":0.027630050371332867},{"text":"Please try again.","start_word":2198,"end_word":2200,"sentiment":"negative","sentiment_score":-0.4662117063999176},{"text":"Okay. For this time, Alexander, could you I wanna see the screen after you search the IP router's address. Can you take a screenshot of it? I'll provide you my email once you're ready. The okay. The screenshot of the what? The screen after you search the IP address, which is the one nine two. The screen once the first screen that you see once you search that company subletters or the IP address. One nine two. Yeah. Okay. Yep. One six eight dot That one. yeah. Okay. Yeah. Go. And it just comes up the username and password.","start_word":2201,"end_word":2299,"sentiment":"neutral","sentiment_score":0.04089512676000595},{"text":"How can what's the I'm telling you what it says. And I'm typing the username and password, and I cannot get into it.","start_word":2300,"end_word":2322,"sentiment":"negative","sentiment_score":-0.4202767610549927},{"text":"It's t p link. T p slash link. Yeah. Okay. What's your email? I'll send it to your email like I've just told you. But anyway, what's your email, please? Hold on. You haven't logged in to the admin yet. Correct? For the admin one. Are Yes. you trying to oh, that's why. Because those I thought you were we were already I mean, you were already logged in because you were able to see the password on your router. Okay. Okay. Earlier because so first, we were able to connect to your Wi Fi Internet using the printed password and then username. And then that's also the same username and password or the I mean, the I'm sorry. It's not that's not gonna be the same. It's the the default username and password is also printed on the router. You'll be able to see it also underneath on your router. I tried that. I bought so I put that for the username and password for that for that site For that for And that for the router for the r p address for the r p address what I put in for the address file. okay. And the default username is printed on the router. It's not the one that has PPPoE username that is in number four. So we are still here in number three.","start_word":2323,"end_word":2549,"sentiment":"neutral","sentiment_score":-0.044407298698167966},{"text":"I don't get this. I don't understand.","start_word":2550,"end_word":2556,"sentiment":"negative","sentiment_score":-0.43447360396385193},{"text":"Okay. So let's go back to number one. Alexander, no worries.","start_word":2557,"end_word":2567,"sentiment":"neutral","sentiment_score":0.06758704036474228},{"text":"We I'll make sure that you'll be able to connect with your Internet today.","start_word":2568,"end_word":2581,"sentiment":"positive","sentiment_score":0.3632741868495941},{"text":"Okay? Let's go back to number one if that's okay with you. But we're Okay. not gonna What? repeat everything. So earlier on number one, you're able to plug the router, so that's a physical connection. Yes. The router is powered on, And then Yep. it states here that your device must be connected to the router's Wi Fi network, which also you you did earlier. You find the Wi Fi network name and the password so that you Yeah. were I able found to the connect what with yes. a Wi Yes. Fi. So I on number am. But two I yeah. And it says connect without Internet. yes. That's correct. That's just correct. Okay. So let's move forward to number No. two. I hope that you are also looking on the email so that I can also discuss it for you number Not okay. yet. Okay. Can you go back to the email? We are already in number two so that we can go ahead and proceed step by step procedure until we are Okay. Which email am I talking about? it's the same email earlier with the password with the subject setting Internet service to your router. Okay. Let me give her just 15. Okay. So it's the one you're checking the Internet service to you. That one, dear customer. Okay? Yes. Yep. So we Connect are to your router. okay. Plug into your router. Yep. Okay. Okay. Number two, Yep. On the you two. were able to you were able Yep. to reset I reset the router the earlier. small button. Yep. Okay. We are now in number three, Alexandra. Okay? Right now, you're able to please type in again the 19216811 into your address bar, and the default username and password is actually not this PPPO username and number four because they're different. The number four is the credentials from Airedale. K? From So the number what, 3 sir? alright. From So let's still go back. from from the router itself. Yes. So you Okay. will be Yeah. able That's to see okay. the So default that username. okay. So I'm gonna get gotta go walk over to the router and look underneath it. Yeah. That's why it's showing incorrect password earlier, but no worries. It's fine. Okay. Yeah. Okay. Okay. Now I'm looking. Alright. So it says Wi Fi password at wireless password or S okay. What do I look for? The S Are the Admin? the S slash n number. No. It's not. Okay. But default access. Username is admin and admin. Yes. That one. Okay. So username, add d a a d Mhmm. m I n. Password, ADMIN. Login. Are you in? Wait. Wait. It didn't work. Username.","start_word":2582,"end_word":3037,"sentiment":"neutral","sentiment_score":0.04097869580513552},{"text":"Oh my god. This is annoying me. Oh my gosh. I'm so sorry for this, Alexander.","start_word":3038,"end_word":3053,"sentiment":"negative","sentiment_score":-0.49900755286216736},{"text":"And the phone is red. One okay. That's the Okay.","start_word":3054,"end_word":3063,"sentiment":"neutral","sentiment_score":-0.19672289490699768},{"text":"So now my phone's not even working. That one, it's breaking username. Now I can't even go on to it.","start_word":3064,"end_word":3083,"sentiment":"negative","sentiment_score":-0.3923654556274414},{"text":"So default access is http//tplinkmodem.net, and then then username is admin, password is Admin. Oh, I typed that. Okay. Can you take a screenshot of the default username and the password? Oh, please try again. Alright. It's been in five hundred and something seconds now.","start_word":3084,"end_word":3128,"sentiment":"neutral","sentiment_score":-0.15501312911510468},{"text":"Bloody hell. It's saying you have you have exceeded five login attempts.","start_word":3129,"end_word":3140,"sentiment":"negative","sentiment_score":-0.4010898570219676},{"text":"Please try again in five hundred and twenty five hundred and seventeen seconds. Seven, Seconds. that's 12 max. Well, that's just Just give ring me me one back, moment. please.","start_word":3141,"end_word":3170,"sentiment":"neutral","sentiment_score":-0.12432633340358734}],"average":{"sentiment":"neutral","sentiment_score":-0.030065256376195535}}}}