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you for calling Komatsu. Please press 1 for parts, 2 for service, 3 for rental, 4 for technical assistance, 5 for other inquiries. This call may be recorded for training purposes only. Komatsu handles your personal information in accordance with the privacy act and the Australian privacy principles. You can download a copy of Komatsu's privacy policy at komatsu.com.au.\n\nAt Komatsu, we all Welcome to the Komatsu customer support center. You're speak sorry. Welcome to the Komatsu customer support center. You're speaking with Anna. How may I help you?\n\nBear with me. John's deal with it. Bear with me. Sorry. Can I have your name, please?\n\nIt's a Mary from a. Yep. Can I just ask what you wanted to speak with him about? Oh, yeah. Oh, yeah.\n\nBear with me. I do apologize. I tried searching him, and, unfortunately, he's unavailable at the moment. Can I take down your inquiry, and I'll send it to him and advise him to give you a callback as soon as possible? All good.\n\nWell, thank you so much for calling in, Mary. Have a lovely day today. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Komatsu.","start":0.79999995,"end":2.26,"sentiment":"positive","sentiment_score":0.43673657774925234},{"text":"Please press 1 for parts, 2 for service, 3 for rental, 4 for technical assistance, 5 for other inquiries.","start":3.76,"end":11.86,"sentiment":"neutral","sentiment_score":0.18446940105212362},{"text":"This call may be recorded for training purposes only.","start":14.3550005,"end":17.235,"sentiment":"neutral","sentiment_score":0.05136939800447888},{"text":"Komatsu handles your personal information in accordance with the privacy act and the Australian privacy principles.","start":17.235,"end":22.695,"sentiment":"neutral","sentiment_score":0.06876980396918952},{"text":"You can download a copy of Komatsu's privacy policy at komatsu.com.au.","start":22.915,"end":28.215,"sentiment":"neutral","sentiment_score":0.04318500276316296}],"sentiment":"neutral","sentiment_score":0.12877129974464577,"num_words":60,"start":0.79999995,"end":28.215},{"sentences":[{"text":"At Komatsu, we all Welcome to the Komatsu customer support center.","start":32.41,"end":36.57,"sentiment":"neutral","sentiment_score":0.020875307054004887},{"text":"You're speak sorry.","start":36.57,"end":37.63,"sentiment":"neutral","sentiment_score":-0.06957223514715831},{"text":"Welcome to the Komatsu customer support center.","start":38.01,"end":40.17,"sentiment":"neutral","sentiment_score":0.0027398396549480303},{"text":"You're speaking with Anna.","start":40.17,"end":41.21,"sentiment":"neutral","sentiment_score":0.023864129092544317},{"text":"How may I help you?","start":41.21,"end":42.315,"sentiment":"neutral","sentiment_score":0.05599197894334793}],"sentiment":"neutral","sentiment_score":0.013850232027471066,"num_words":30,"start":32.41,"end":42.315},{"sentences":[{"text":"Bear with me.","start":48.714996,"end":49.934998,"sentiment":"neutral","sentiment_score":-0.032511837780475616},{"text":"John's deal with it.","start":50.475,"end":52.074997,"sentiment":"neutral","sentiment_score":-0.051365301944315434},{"text":"Bear with me.","start":52.074997,"end":52.795,"sentiment":"neutral","sentiment_score":-0.03518243692815304},{"text":"Sorry.","start":52.795,"end":53.114998,"sentiment":"neutral","sentiment_score":-0.03219571337103844},{"text":"Can I have your name, please?","start":53.114998,"end":54.574997,"sentiment":"neutral","sentiment_score":-0.017629506532102823}],"sentiment":"neutral","sentiment_score":-0.032148046145106066,"num_words":17,"start":48.714996,"end":54.574997},{"sentences":[{"text":"It's a Mary from a.","start":60.32,"end":62.100002,"sentiment":"neutral","sentiment_score":0.0050029844045639035},{"text":"Yep.","start":62.4,"end":62.72,"sentiment":"neutral","sentiment_score":0.007788228802382946},{"text":"Can I just ask what you wanted to speak with him about?","start":62.72,"end":65.3,"sentiment":"neutral","sentiment_score":-0.011722789611667395},{"text":"Oh, yeah.","start":66.735,"end":71.955,"sentiment":"neutral","sentiment_score":-0.024560943245887756},{"text":"Oh, yeah.","start":75.775,"end":76.435,"sentiment":"neutral","sentiment_score":-0.012704298365861177}],"sentiment":"neutral","sentiment_score":-0.008290945806286552,"num_words":22,"start":60.32,"end":76.435},{"sentences":[{"text":"Bear with me.","start":76.495,"end":77.055,"sentiment":"neutral","sentiment_score":-0.03386981785297394},{"text":"I do apologize.","start":77.055,"end":77.875,"sentiment":"neutral","sentiment_score":-0.09797221173842748},{"text":"I tried searching him, and, unfortunately, he's unavailable at the moment.","start":77.935,"end":81.46,"sentiment":"neutral","sentiment_score":-0.1902742778713053},{"text":"Can I take down your inquiry, and I'll send it to him and advise him to give you a callback as soon as possible?","start":81.46,"end":86.36,"sentiment":"neutral","sentiment_score":-0.06560865743085742},{"text":"All good.","start":92.17487,"end":92.65487,"sentiment":"positive","sentiment_score":0.3809138387441635}],"sentiment":"neutral","sentiment_score":-0.07677495921420496,"num_words":43,"start":76.495,"end":92.65487},{"sentences":[{"text":"Well, thank you so much for calling in, Mary.","start":92.65487,"end":94.33487,"sentiment":"positive","sentiment_score":0.6067744261688657},{"text":"Have a lovely day today.","start":94.33487,"end":95.714874,"sentiment":"positive","sentiment_score":0.6535273194313049},{"text":"Bye bye.","start":97.69487,"end":98.35487,"sentiment":"neutral","sentiment_score":0.13391316309571266}],"sentiment":"positive","sentiment_score":0.5622770474292338,"num_words":16,"start":92.65487,"end":98.35487}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Komatsu. Please press 1 for parts, 2 for service, 3 for rental, 4 for technical assistance, 5 for other inquiries. This call may be recorded for training purposes only. Komatsu handles your personal information in accordance with the privacy act and the Australian privacy principles. You can download a copy of Komatsu's privacy policy at komatsu.com.au.\n\nAt Komatsu, we all Welcome to the Komatsu customer support center. You're speak sorry. Welcome to the Komatsu customer support center. You're speaking with Anna. How may I help you?\n\nChannel 0: Yes, dear. Good morning. I'm looking for John Steele.\n\nChannel 1: Bear with me. John's deal with it. Bear with me. Sorry. Can I have your name, please?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: It's a Mary from a. Yep. Can I just ask what you wanted to speak with him about?\n\nChannel 0: Yeah. We are\n\nChannel 1: Oh,\n\nChannel 0: going to present cybersecurity with him.\n\nChannel 1: yeah. Oh, yeah. Bear with me. I do apologize. I tried searching him, and, unfortunately, he's unavailable at the moment.\n\nCan I take down your inquiry, and I'll send it to him and advise him to give you a callback as soon as possible?\n\nChannel 0: I see. No worries. If in that case, I'll just drop an email to him. Thank you.\n\nChannel 1: All good. Well, thank you so much for calling in, Mary. Have a lovely day today.\n\nChannel 0: You too. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Komatsu.","start":0.79999995,"end":2.26,"sentiment":"positive","sentiment_score":0.43673657774925234},{"text":"Please press 1 for parts, 2 for service, 3 for rental, 4 for technical assistance, 5 for other inquiries.","start":3.76,"end":11.86,"sentiment":"neutral","sentiment_score":0.18446940105212362},{"text":"This call may be recorded for training purposes only.","start":14.3550005,"end":17.235,"sentiment":"neutral","sentiment_score":0.05136939800447888},{"text":"Komatsu handles your personal information in accordance with the privacy act and the Australian privacy principles.","start":17.235,"end":22.695,"sentiment":"neutral","sentiment_score":0.06876980396918952},{"text":"You can download a copy of Komatsu's privacy policy at komatsu.com.au.","start":22.915,"end":28.215,"sentiment":"neutral","sentiment_score":0.04318500276316296}],"sentiment":"neutral","sentiment_score":0.12877129974464577,"channel":1,"num_words":60,"start":0.79999995,"end":28.215},{"sentences":[{"text":"At Komatsu, we all Welcome to the Komatsu customer support center.","start":32.41,"end":36.57,"sentiment":"neutral","sentiment_score":0.020875307054004887},{"text":"You're speak sorry.","start":36.57,"end":37.63,"sentiment":"neutral","sentiment_score":-0.06957223514715831},{"text":"Welcome to the Komatsu customer support center.","start":38.01,"end":40.17,"sentiment":"neutral","sentiment_score":0.0027398396549480303},{"text":"You're speaking with Anna.","start":40.17,"end":41.21,"sentiment":"neutral","sentiment_score":0.023864129092544317},{"text":"How may I help you?","start":41.21,"end":42.315,"sentiment":"neutral","sentiment_score":0.05599197894334793}],"sentiment":"neutral","sentiment_score":0.013850232027471066,"channel":1,"num_words":30,"start":32.41,"end":42.315},{"sentences":[{"text":"Yes, dear.","start":43.199997,"end":43.92,"sentiment":"neutral","sentiment_score":0.023000075481832027},{"text":"Good morning.","start":43.92,"end":44.899998,"sentiment":"neutral","sentiment_score":0.1511683687567711},{"text":"I'm looking for John Steele.","start":44.96,"end":46.899998,"sentiment":"neutral","sentiment_score":0.015961710503324865}],"sentiment":"neutral","sentiment_score":0.047571715665981174,"channel":0,"num_words":9,"start":43.199997,"end":46.899998},{"sentences":[{"text":"Bear with me.","start":48.714996,"end":49.934998,"sentiment":"neutral","sentiment_score":-0.032511837780475616},{"text":"John's deal with it.","start":50.475,"end":52.074997,"sentiment":"neutral","sentiment_score":-0.051365301944315434},{"text":"Bear with me.","start":52.074997,"end":52.795,"sentiment":"neutral","sentiment_score":-0.03518243692815304},{"text":"Sorry.","start":52.795,"end":53.114998,"sentiment":"neutral","sentiment_score":-0.03219571337103844},{"text":"Can I have your name, please?","start":53.114998,"end":54.574997,"sentiment":"neutral","sentiment_score":-0.017629506532102823}],"sentiment":"neutral","sentiment_score":-0.032148046145106066,"channel":1,"num_words":17,"start":48.714996,"end":54.574997},{"sentences":[{"text":"Mary from Vigilance AI.","start":55.175003,"end":58.475002,"sentiment":"neutral","sentiment_score":0.008549408055841923}],"sentiment":"neutral","sentiment_score":0.008549408055841923,"channel":0,"num_words":4,"start":55.175003,"end":58.475002},{"sentences":[{"text":"It's a Mary from a.","start":60.32,"end":62.100002,"sentiment":"neutral","sentiment_score":0.0050029844045639035},{"text":"Yep.","start":62.4,"end":62.72,"sentiment":"neutral","sentiment_score":0.007788228802382946},{"text":"Can I just ask what you wanted to speak with him about?","start":62.72,"end":65.3,"sentiment":"neutral","sentiment_score":-0.011722789611667395}],"sentiment":"neutral","sentiment_score":-0.005992795806378126,"channel":1,"num_words":18,"start":60.32,"end":65.3},{"sentences":[{"text":"Yeah.","start":65.770004,"end":66.270004,"sentiment":"neutral","sentiment_score":-0.012733347713947296},{"text":"We are","start":66.41,"end":66.81,"sentiment":"neutral","sentiment_score":-0.024439438246190548}],"sentiment":"neutral","sentiment_score":-0.02053740806877613,"channel":0,"num_words":3,"start":65.770004,"end":66.81},{"sentences":[{"text":"Oh,","start":66.735,"end":67.235,"sentiment":"neutral","sentiment_score":-0.03408346325159073}],"sentiment":"neutral","sentiment_score":-0.03408346325159073,"channel":1,"num_words":1,"start":66.735,"end":67.235},{"sentences":[{"text":"going to present cybersecurity with him.","start":66.81,"end":69.47,"sentiment":"neutral","sentiment_score":-0.04142605823775133}],"sentiment":"neutral","sentiment_score":-0.04142605823775133,"channel":0,"num_words":6,"start":66.81,"end":69.47},{"sentences":[{"text":"yeah.","start":71.455,"end":71.955,"sentiment":"neutral","sentiment_score":-0.015038423240184784},{"text":"Oh, yeah.","start":75.775,"end":76.435,"sentiment":"neutral","sentiment_score":-0.012704298365861177},{"text":"Bear with me.","start":76.495,"end":77.055,"sentiment":"neutral","sentiment_score":-0.03386981785297394},{"text":"I do apologize.","start":77.055,"end":77.875,"sentiment":"neutral","sentiment_score":-0.09797221173842748},{"text":"I tried searching him, and, unfortunately, he's unavailable at the moment.","start":77.935,"end":81.46,"sentiment":"neutral","sentiment_score":-0.1902742778713053}],"sentiment":"neutral","sentiment_score":-0.12644950826652349,"channel":1,"num_words":20,"start":71.455,"end":81.46},{"sentences":[{"text":"Can I take down your inquiry, and I'll send it to him and advise him to give you a callback as soon as possible?","start":81.46,"end":86.36,"sentiment":"neutral","sentiment_score":-0.06560865743085742}],"sentiment":"neutral","sentiment_score":-0.06560865743085742,"channel":1,"num_words":24,"start":81.46,"end":86.36},{"sentences":[{"text":"I see.","start":86.954994,"end":87.615,"sentiment":"neutral","sentiment_score":0.008405775763094425},{"text":"No worries.","start":87.755,"end":88.314995,"sentiment":"neutral","sentiment_score":0.05861046165227889},{"text":"If in that case, I'll just drop an email to him.","start":88.314995,"end":90.795,"sentiment":"neutral","sentiment_score":0.04870846325700933},{"text":"Thank you.","start":90.795,"end":91.534996,"sentiment":"neutral","sentiment_score":0.3134000301361084}],"sentiment":"neutral","sentiment_score":0.07627209593706272,"channel":0,"num_words":17,"start":86.954994,"end":91.534996},{"sentences":[{"text":"All good.","start":92.17487,"end":92.65487,"sentiment":"positive","sentiment_score":0.3809138387441635},{"text":"Well, thank you so much for calling in, Mary.","start":92.65487,"end":94.33487,"sentiment":"positive","sentiment_score":0.6067744261688657},{"text":"Have a lovely day today.","start":94.33487,"end":95.714874,"sentiment":"positive","sentiment_score":0.6535273194313049}],"sentiment":"positive","sentiment_score":0.5931521318852901,"channel":1,"num_words":16,"start":92.17487,"end":95.714874},{"sentences":[{"text":"You too.","start":95.714935,"end":96.45494,"sentiment":"neutral","sentiment_score":0.3208627700805664},{"text":"Bye.","start":96.51494,"end":97.01494,"sentiment":"neutral","sentiment_score":0.1961999833583832}],"sentiment":"neutral","sentiment_score":0.2793085078398387,"channel":0,"num_words":3,"start":95.714935,"end":97.01494},{"sentences":[{"text":"Bye bye.","start":97.69487,"end":98.35487,"sentiment":"neutral","sentiment_score":0.13391316309571266}],"sentiment":"neutral","sentiment_score":0.13391316309571266,"channel":1,"num_words":2,"start":97.69487,"end":98.35487}]},"summary":{"result":"success","short":"The customer calls Komatsu and is directed to various options, including pressing 1 for parts, 2 for service, 3 for rental, or 4 for technical assistance. The call is recorded for training purposes and the agent provides the customer with a privacy policy and callback number. The agent then takes the customer's inquiry and promises to pass it on to John Steele, but he is unavailable, so the agent offers to send an email to him instead and the customer thanks her and ends the call."},"intents":{"segments":[{"text":"Thank you for calling Komatsu. Please press 1 for parts, 2 for service, 3 for rental, 4 for technical assistance, 5 for other inquiries.","start_word":1,"end_word":24,"intents":[{"intent":"Offer help with parts","confidence_score":0.000017976856}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Komatsu.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4453984797000885},{"text":"Please press 1 for parts, 2 for service, 3 for rental, 4 for technical assistance, 5 for other inquiries. This call may be recorded for training purposes only. Komatsu handles your personal information in accordance with the privacy act and the Australian privacy principles. You can download a copy of Komatsu's privacy policy at komatsu.com.au. At Komatsu, we all Welcome to the Komatsu customer support center. You're speak sorry. Welcome to the Komatsu customer support center. You're speaking with Anna. How may I help you? Yes, dear. Good morning. I'm looking for John Steele. Bear with me. John's deal with it. Bear with me. Sorry. Can I have your name, please? Mary from Vigilance AI. It's a Mary from a. Yep. Can I just ask what you wanted to speak with him about? Yeah. We are Oh, going to present cybersecurity with him. yeah. Oh, yeah. Bear with me. I do apologize. I tried searching him, and, unfortunately, he's unavailable at the moment. Can I take down your inquiry, and I'll send it to him and advise him to give you a callback as soon as possible? I see. No worries. If in that case, I'll just drop an email to him. Thank you.","start_word":5,"end_word":208,"sentiment":"neutral","sentiment_score":0.009921431541442873},{"text":"All good. Well, thank you so much for calling in, Mary. Have a lovely day today.","start_word":209,"end_word":224,"sentiment":"positive","sentiment_score":0.5875871181488037},{"text":"You too. Bye. Bye bye.","start_word":225,"end_word":229,"sentiment":"neutral","sentiment_score":0.20892471075057983}],"average":{"sentiment":"neutral","sentiment_score":0.06413901752575647}}}}