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I can't get to the phone right now, but your call is important to me. If you could leave a brief message with your name and your contact number, and I'll be sure to contact you within two hours. Thank you, and hope you have a great day. Bye bye.\n\nChannel 0: Hi, Ben. This is Morgan calling from Oakview Financial. I just got a quick case that I just wanna run through you just in the best way to proceed, just for the licensed EPD case. If you could please give me a callback on 130160796, that'd be great. Thanks.","paragraphs":[{"sentences":[{"text":"Hi, and thank you for contacting Ben Marcus from TOW.","start":0.88,"end":3.76,"sentiment":"positive","sentiment_score":0.48366646766662597},{"text":"I can't get to the phone right now, but your call is important to me.","start":3.76,"end":7.04,"sentiment":"neutral","sentiment_score":0.014628976583480835},{"text":"If you could leave a brief message with your name and your contact number, and I'll be sure to contact you within two hours.","start":7.04,"end":12.66,"sentiment":"neutral","sentiment_score":0.16472886595875025},{"text":"Thank you, and hope you have a great day.","start":12.719999,"end":14.4,"sentiment":"positive","sentiment_score":0.682994630601671},{"text":"Bye bye.","start":14.4,"end":15.139999,"sentiment":"neutral","sentiment_score":0.1659327670931816}],"sentiment":"neutral","sentiment_score":0.258140155300498,"channel":1,"num_words":60,"start":0.88,"end":15.139999},{"sentences":[{"text":"Hi, Ben.","start":17.615,"end":18.095001,"sentiment":"neutral","sentiment_score":0.17854631692171097},{"text":"This is Morgan calling from Oakview Financial.","start":18.095001,"end":20.255001,"sentiment":"neutral","sentiment_score":0.14502028056553432},{"text":"I just got a quick case that I just wanna run through you just in the best way to proceed, just for the licensed EPD case.","start":20.255001,"end":26.432938,"sentiment":"neutral","sentiment_score":0.19276444155436295},{"text":"If you could please give me a callback on 130160796, that'd be great.","start":26.672937,"end":32.352936,"sentiment":"neutral","sentiment_score":0.31329159897107345},{"text":"Thanks.","start":32.352936,"end":32.852936,"sentiment":"positive","sentiment_score":0.3405354917049408}],"sentiment":"neutral","sentiment_score":0.22035584401111213,"channel":0,"num_words":49,"start":17.615,"end":32.852936}]},"summary":{"result":"success","short":"The customer, Ben Marcus, is not available to answer the phone and his voicemail prompts the caller to leave a message with their name and contact number. The caller, Morgan from Oakview Financial, is requesting a callback to discuss a licensed EPD case."},"intents":{"segments":[{"text":"Hi, and thank you for contacting Ben Marcus from TOW. I can't get to the phone right now, but your call is important to me. If you could leave a brief message with your name and your contact number, and I'll be sure to contact you within two hours. Thank you, and hope you have a great day.","start_word":1,"end_word":58,"intents":[{"intent":"Contact ben marcus","confidence_score":0.15156184}]},{"text":"If you could leave a brief message with your name and your contact number, and I'll be sure to contact you within two hours.","start_word":25,"end_word":48,"intents":[{"intent":"Leave message","confidence_score":0.6912861}]},{"text":"This is Morgan calling from Oakview Financial. I just got a quick case that I just wanna run through you just in the best way to proceed, just for the licensed EPD case.","start_word":62,"end_word":94,"intents":[{"intent":"Proceed with epd case","confidence_score":0.33120483}]},{"text":"If you could please give me a callback on 130160796, that'd be great. Thanks.","start_word":95,"end_word":108,"intents":[{"intent":"Request callback","confidence_score":0.87504137}]}]},"sentiments":{"segments":[{"text":"Hi, and thank you for contacting Ben Marcus from TOW.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.4724284708499909},{"text":"I can't get to the phone right now, but your call is important to me. If you could leave a brief message with your name and your contact number, and I'll be sure to contact you within two hours.","start_word":10,"end_word":48,"sentiment":"neutral","sentiment_score":0.10917892307043076},{"text":"Thank you, and hope you have a great day.","start_word":49,"end_word":57,"sentiment":"positive","sentiment_score":0.6802141070365906},{"text":"Bye bye. Hi, Ben. This is Morgan calling from Oakview Financial. I just got a quick case that I just wanna run through you just in the best way to proceed, just for the licensed EPD case.","start_word":58,"end_word":94,"sentiment":"neutral","sentiment_score":0.1793472319841385},{"text":"If you could please give me a callback on 130160796, that'd be great. Thanks.","start_word":95,"end_word":108,"sentiment":"positive","sentiment_score":0.3530312776565552}],"average":{"sentiment":"neutral","sentiment_score":0.25291019596465647}}}}