{"metadata":{"transaction_key":"deprecated","request_id":"019ff843-f87d-7f52-89ab-6be7d52e2faa","sha256":"412cc08714d5f40421c492816bbe0c6deabe1a6c4e0e611cf06f298e891486bf","created":"2026-08-12T23:17:12.738Z","duration":6.6239376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached James Curry. I'm unable to take your call right now. If you leave a message after the beep.","confidence":0.99609375,"words":[{"word":"hi","start":1.8399999,"end":2.08,"confidence":0.9902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.028486616909503937},{"word":"you've","start":2.08,"end":2.3999999,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.07741059362888336},{"word":"reached","start":2.3999999,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.0579896979033947},{"word":"james","start":2.6399999,"end":2.96,"confidence":0.77001953,"punctuated_word":"James","sentiment":"neutral","sentiment_score":-0.04530111327767372},{"word":"curry","start":2.96,"end":3.28,"confidence":0.7097168,"punctuated_word":"Curry.","sentiment":"neutral","sentiment_score":-0.08554157614707947},{"word":"i'm","start":3.28,"end":3.52,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7533299326896667},{"word":"unable","start":3.52,"end":3.9199998,"confidence":0.8598633,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.7756036520004272},{"word":"to","start":3.9199998,"end":4.0,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7952147722244263},{"word":"take","start":4.0,"end":4.16,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8207494616508484},{"word":"your","start":4.16,"end":4.4,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8597915172576904},{"word":"call","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8282744288444519},{"word":"right","start":4.56,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7737659215927124},{"word":"now","start":4.7999997,"end":5.12,"confidence":0.97753906,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.748832106590271},{"word":"if","start":5.12,"end":5.2799997,"confidence":0.5419922,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.6207807064056396},{"word":"you","start":5.2799997,"end":5.3599997,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6035450100898743},{"word":"leave","start":5.3599997,"end":5.6,"confidence":0.97314453,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5620431303977966},{"word":"a","start":5.6,"end":5.68,"confidence":0.99609375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5627909898757935},{"word":"message","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5868700742721558},{"word":"after","start":6.0,"end":6.24,"confidence":0.9873047,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.596429169178009},{"word":"the","start":6.24,"end":6.3999996,"confidence":0.9716797,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7150601148605347},{"word":"beep","start":6.3999996,"end":6.6239376,"confidence":0.7441406,"punctuated_word":"beep.","sentiment":"negative","sentiment_score":-0.48158788681030273}],"paragraphs":{"transcript":"\nHi. You've reached James Curry. I'm unable to take your call right now. If you leave a message after the beep.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":-0.028486616909503937},{"text":"You've reached James Curry.","start":2.08,"end":3.28,"sentiment":"neutral","sentiment_score":-0.06656074523925781},{"text":"I'm unable to take your call right now.","start":3.28,"end":5.12,"sentiment":"negative","sentiment_score":-0.7944452241063118},{"text":"If you leave a message after the beep.","start":5.12,"end":6.6239376,"sentiment":"negative","sentiment_score":-0.5911383852362633}],"sentiment":"negative","sentiment_score":-0.541876117743197,"num_words":21,"start":1.8399999,"end":6.6239376}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached James Curry. I'm unable to take your call right now. If you leave a message after the beep.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":-0.028486616909503937},{"text":"You've reached James Curry.","start":2.08,"end":3.28,"sentiment":"neutral","sentiment_score":-0.06656074523925781},{"text":"I'm unable to take your call right now.","start":3.28,"end":5.12,"sentiment":"negative","sentiment_score":-0.7944452241063118},{"text":"If you leave a message after the beep.","start":5.12,"end":6.6239376,"sentiment":"negative","sentiment_score":-0.5911383852362633}],"sentiment":"negative","sentiment_score":-0.541876117743197,"channel":1,"num_words":21,"start":1.8399999,"end":6.6239376}]},"summary":{"result":"success","short":"Hi. You've reached James Curry. I'm unable to take your call right now. If you leave a message after the beep."},"intents":{"segments":[{"text":"If you leave a message after the beep.","start_word":13,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.77648216}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached James Curry.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.0626198872923851},{"text":"I'm unable to take your call right now. If you leave a message after the beep.","start_word":5,"end_word":20,"sentiment":"negative","sentiment_score":-0.6911253929138184}],"average":{"sentiment":"negative","sentiment_score":-0.5197147600578539}}}}