{"metadata":{"transaction_key":"deprecated","request_id":"019eaf50-f7b9-7743-a246-dd410467dadd","sha256":"e67e81015242b0199e2c765b5afb77110a0543870fe2abaa002fbd227aa0d120","created":"2026-06-10T02:16:20.926Z","duration":43.919937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":148,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":168,"output_tokens":168},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":168,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Hi, sir. This is Abby. I'm calling on I'm calling on on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane. So Daniel asked me to reach out to you because we wanted to check if we you do have an I Daniel from Daniel from TechnoWand. So he wanted to reach out to tech if you do have IT support issues or IT issues that don't get properly fixed. Alright. Thank you. Take care.","confidence":0.99902344,"words":[{"word":"hi","start":3.12,"end":3.4399998,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15338698029518127},{"word":"good","start":3.4399998,"end":3.76,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3173219561576843},{"word":"afternoon","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.21102780103683472},{"word":"hi","start":5.04,"end":5.3599997,"confidence":0.94384766,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.14736264944076538},{"word":"sir","start":5.3599997,"end":5.68,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2037820070981979},{"word":"this","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.28251951932907104},{"word":"is","start":5.92,"end":6.16,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2799212634563446},{"word":"abby","start":6.16,"end":6.56,"confidence":0.96240234,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.2826850414276123},{"word":"i'm","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.14567503333091736},{"word":"calling","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.068764828145504},{"word":"on","start":7.2799997,"end":7.7799997,"confidence":0.98535156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04242820292711258},{"word":"i'm","start":8.16,"end":8.32,"confidence":0.93530273,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0497540608048439},{"word":"calling","start":8.32,"end":8.72,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.041494715958833694},{"word":"on","start":8.72,"end":9.12,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04849723353981972},{"word":"on","start":9.12,"end":9.28,"confidence":0.95410156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05519867315888405},{"word":"behalf","start":9.28,"end":9.679999,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.07659845799207687},{"word":"of","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09421731531620026},{"word":"daniel","start":9.92,"end":10.32,"confidence":0.98095703,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.0888015627861023},{"word":"from","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1150941550731659},{"word":"technowand","start":10.639999,"end":11.139999,"confidence":0.87666017,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.09508915990591048},{"word":"we","start":11.759999,"end":12.0,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05179043486714363},{"word":"are","start":12.0,"end":12.16,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04680272191762924},{"word":"based","start":12.16,"end":12.639999,"confidence":1.0,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.05965191125869751},{"word":"in","start":12.639999,"end":13.12,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05390715971589088},{"word":"springfield","start":13.12,"end":13.62,"confidence":0.99902344,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.049103207886219025},{"word":"brisbane","start":13.84,"end":14.34,"confidence":0.99658203,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.056466273963451385},{"word":"so","start":15.405,"end":15.725,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0298386849462986},{"word":"daniel","start":15.725,"end":16.225,"confidence":0.99316406,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.024349395185709},{"word":"asked","start":16.285,"end":16.445,"confidence":0.99902344,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.03448328748345375},{"word":"me","start":16.445,"end":16.685,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.029524270445108417},{"word":"to","start":16.685,"end":17.005001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030311116948723793},{"word":"reach","start":17.005001,"end":17.245,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.02890980988740921},{"word":"out","start":17.245,"end":17.485,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.02584654465317726},{"word":"to","start":17.485,"end":17.565,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.032363444566726685},{"word":"you","start":17.565,"end":18.065,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03352808207273483},{"word":"because","start":19.005001,"end":19.325,"confidence":0.70996094,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.026129554957151413},{"word":"we","start":19.325,"end":19.565,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.017418142408132553},{"word":"wanted","start":19.565,"end":19.885,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.012046318501234056},{"word":"to","start":19.885,"end":20.045,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01447810884565115},{"word":"check","start":20.045,"end":20.445,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.01517137885093689},{"word":"if","start":20.445,"end":20.685,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006106237415224314},{"word":"we","start":20.685,"end":20.925,"confidence":0.95703125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.001687999814748764},{"word":"you","start":21.085,"end":21.244999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.043827541172504425},{"word":"do","start":21.244999,"end":21.405,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04545994848012924},{"word":"have","start":21.405,"end":21.645,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06481834501028061},{"word":"an","start":21.645,"end":22.045,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08211976289749146},{"word":"i","start":22.045,"end":22.125,"confidence":0.63720703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07671627402305603},{"word":"daniel","start":24.605,"end":25.105,"confidence":0.7519531,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":-0.006046154536306858},{"word":"from","start":25.244999,"end":25.744999,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.008240199647843838},{"word":"daniel","start":27.85,"end":28.35,"confidence":0.9941406,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.015468277037143707},{"word":"from","start":28.41,"end":28.730001,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02242382988333702},{"word":"technowand","start":28.730001,"end":29.230001,"confidence":0.746875,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.021292421966791153},{"word":"so","start":30.25,"end":30.57,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014667201787233353},{"word":"he","start":30.57,"end":30.730001,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.018189359456300735},{"word":"wanted","start":30.730001,"end":31.050001,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.007171375676989555},{"word":"to","start":31.050001,"end":31.210001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019909288734197617},{"word":"reach","start":31.210001,"end":31.45,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.016287777572870255},{"word":"out","start":31.45,"end":31.69,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.01582021452486515},{"word":"to","start":31.69,"end":32.010002,"confidence":0.9453125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021845618262887},{"word":"tech","start":32.010002,"end":32.41,"confidence":0.8535156,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.04431229084730148},{"word":"if","start":32.41,"end":32.65,"confidence":0.98535156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.020251689478754997},{"word":"you","start":32.65,"end":32.81,"confidence":0.54541016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019495295360684395},{"word":"do","start":32.81,"end":32.97,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.005582675337791443},{"word":"have","start":32.97,"end":33.29,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.006877303123474121},{"word":"it","start":33.29,"end":33.79,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.029945801943540573},{"word":"support","start":33.93,"end":34.43,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.04338258132338524},{"word":"issues","start":34.49,"end":34.99,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.0499122329056263},{"word":"or","start":35.05,"end":35.55,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02532738819718361},{"word":"it","start":36.26494,"end":36.504936,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.04722920805215835},{"word":"issues","start":36.504936,"end":37.004936,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.0687820315361023},{"word":"that","start":37.064938,"end":37.304935,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11528991907835008},{"word":"don't","start":37.304935,"end":37.624935,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11264792084693909},{"word":"get","start":37.624935,"end":37.94494,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1813891977071762},{"word":"properly","start":37.94494,"end":38.42494,"confidence":0.9941406,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":-0.11580389738082886},{"word":"fixed","start":38.42494,"end":38.92494,"confidence":0.55810547,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":0.009719330817461014},{"word":"alright","start":41.864937,"end":42.364937,"confidence":0.99194336,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3846535384654999},{"word":"thank","start":42.584938,"end":42.904938,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5639774203300476},{"word":"you","start":42.904938,"end":43.384937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4886999726295471},{"word":"take","start":43.384937,"end":43.624935,"confidence":1.0,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.3907296657562256},{"word":"care","start":43.624935,"end":43.919937,"confidence":0.9995117,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.2324487417936325}],"paragraphs":{"transcript":"\nHi. Good afternoon. Hi, sir. This is Abby. I'm calling on I'm calling on on behalf of Daniel from TechnoWand.\n\nWe are based in Springfield, Brisbane. So Daniel asked me to reach out to you because we wanted to check if we you do have an I Daniel from Daniel from TechnoWand. So he wanted to reach out to tech if you do have IT support issues or IT issues that don't get properly fixed. Alright. Thank you.\n\nTake care.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.15338698029518127},{"text":"Good afternoon.","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.2641748785972595},{"text":"Hi, sir.","start":5.04,"end":5.68,"sentiment":"neutral","sentiment_score":0.17557232826948166},{"text":"This is Abby.","start":5.68,"end":6.56,"sentiment":"neutral","sentiment_score":0.28170860807100934},{"text":"I'm calling on I'm calling on on behalf of Daniel from TechnoWand.","start":6.56,"end":11.139999,"sentiment":"neutral","sentiment_score":0.07680111657828093}],"sentiment":"neutral","sentiment_score":0.13998103085905314,"num_words":20,"start":3.12,"end":11.139999},{"sentences":[{"text":"We are based in Springfield, Brisbane.","start":11.759999,"end":14.34,"sentiment":"neutral","sentiment_score":0.052953618268171944},{"text":"So Daniel asked me to reach out to you because we wanted to check if we you do have an I Daniel from Daniel from TechnoWand.","start":15.405,"end":29.230001,"sentiment":"neutral","sentiment_score":0.0042549645922218375},{"text":"So he wanted to reach out to tech if you do have IT support issues or IT issues that don't get properly fixed.","start":30.25,"end":38.92494,"sentiment":"neutral","sentiment_score":-0.025362407140757725},{"text":"Alright.","start":41.864937,"end":42.364937,"sentiment":"positive","sentiment_score":0.3846535384654999},{"text":"Thank you.","start":42.584938,"end":43.384937,"sentiment":"positive","sentiment_score":0.5263386964797974}],"sentiment":"neutral","sentiment_score":0.02210941993438735,"num_words":58,"start":11.759999,"end":43.384937},{"sentences":[{"text":"Take care.","start":43.384937,"end":43.919937,"sentiment":"neutral","sentiment_score":0.31158920377492905}],"sentiment":"neutral","sentiment_score":0.31158920377492905,"num_words":2,"start":43.384937,"end":43.919937}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Hi. Good Yes? Who's this? Daniel? Sorry. Sorry. Sorry. Sorry. Who's Daniel? I'm sorry. No. No. No. We're we're all good. We're all covered. Thank you.","confidence":0.9638672,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.9760742,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.009218858554959295},{"word":"hello","start":2.48,"end":2.98,"confidence":0.98657227,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01994507946074009},{"word":"hi","start":5.2799997,"end":5.6,"confidence":0.96362305,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2069390714168549},{"word":"good","start":5.6,"end":5.92,"confidence":0.75390625,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3081403076648712},{"word":"yes","start":7.04,"end":7.54,"confidence":0.64208984,"punctuated_word":"Yes?","sentiment":"neutral","sentiment_score":0.09251495450735092},{"word":"who's","start":20.255001,"end":20.494999,"confidence":0.79589844,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":0.00005421663445304148},{"word":"this","start":20.494999,"end":20.814999,"confidence":0.8186035,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.006782869342714548},{"word":"daniel","start":20.814999,"end":21.295,"confidence":0.5842285,"punctuated_word":"Daniel?","sentiment":"neutral","sentiment_score":-0.001574863214045763},{"word":"sorry","start":21.295,"end":21.795,"confidence":0.9980469,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08655716478824615},{"word":"sorry","start":23.615,"end":24.095001,"confidence":0.9812012,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0965781956911087},{"word":"sorry","start":24.095001,"end":24.415,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0629425123333931},{"word":"sorry","start":24.415,"end":24.814999,"confidence":0.9638672,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.035314250737428665},{"word":"who's","start":24.814999,"end":25.135,"confidence":0.9880371,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.004842122085392475},{"word":"daniel","start":25.135,"end":25.635,"confidence":0.9592285,"punctuated_word":"Daniel?","sentiment":"neutral","sentiment_score":0.00017817597836256027},{"word":"i'm","start":36.78494,"end":36.94494,"confidence":0.7663574,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0511343888938427},{"word":"sorry","start":36.94494,"end":37.42494,"confidence":0.9941406,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.07123856246471405},{"word":"no","start":37.42494,"end":37.664936,"confidence":0.73535156,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2381735593080521},{"word":"no","start":37.664936,"end":37.744938,"confidence":0.9309082,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2304464876651764},{"word":"no","start":37.744938,"end":37.984936,"confidence":0.8820801,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20059332251548767},{"word":"we're","start":37.984936,"end":38.30494,"confidence":0.7949219,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.08907206356525421},{"word":"we're","start":38.30494,"end":38.544937,"confidence":0.9941406,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.01048849057406187},{"word":"all","start":38.544937,"end":38.704937,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.33327192068099976},{"word":"good","start":38.704937,"end":39.10494,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.3280559778213501},{"word":"we're","start":39.10494,"end":39.344936,"confidence":0.9980469,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.4052169919013977},{"word":"all","start":39.344936,"end":39.504936,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.406453013420105},{"word":"covered","start":39.504936,"end":40.004936,"confidence":0.99902344,"punctuated_word":"covered.","sentiment":"positive","sentiment_score":0.3921816945075989},{"word":"thank","start":41.024937,"end":41.26494,"confidence":0.4975586,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5895629525184631},{"word":"you","start":41.26494,"end":41.76494,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4712636470794678}],"paragraphs":{"transcript":"\nHello? Hello? Hi. Good Yes? Who's this?\n\nDaniel? Sorry. Sorry. Sorry. Sorry.\n\nWho's Daniel? I'm sorry. No. No. No.\n\nWe're we're all good. We're all covered. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.009218858554959295},{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.01994507946074009},{"text":"Hi.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.2069390714168549},{"text":"Good Yes?","start":5.6,"end":7.54,"sentiment":"neutral","sentiment_score":0.20032763108611107},{"text":"Who's this?","start":20.255001,"end":20.814999,"sentiment":"neutral","sentiment_score":0.003418542988583795}],"sentiment":"neutral","sentiment_score":0.09194219394027771,"num_words":7,"start":0.39999998,"end":20.814999},{"sentences":[{"text":"Daniel?","start":20.814999,"end":21.295,"sentiment":"neutral","sentiment_score":-0.001574863214045763},{"text":"Sorry.","start":21.295,"end":21.795,"sentiment":"neutral","sentiment_score":-0.08655716478824615},{"text":"Sorry.","start":23.615,"end":24.095001,"sentiment":"neutral","sentiment_score":-0.0965781956911087},{"text":"Sorry.","start":24.095001,"end":24.415,"sentiment":"neutral","sentiment_score":-0.0629425123333931},{"text":"Sorry.","start":24.415,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.035314250737428665}],"sentiment":"neutral","sentiment_score":-0.05659339735284448,"num_words":5,"start":20.814999,"end":24.814999},{"sentences":[{"text":"Who's Daniel?","start":24.814999,"end":25.635,"sentiment":"neutral","sentiment_score":-0.0023319730535149574},{"text":"I'm sorry.","start":36.78494,"end":37.42494,"sentiment":"neutral","sentiment_score":-0.061186475679278374},{"text":"No.","start":37.42494,"end":37.664936,"sentiment":"neutral","sentiment_score":-0.2381735593080521},{"text":"No.","start":37.664936,"end":37.744938,"sentiment":"neutral","sentiment_score":-0.2304464876651764},{"text":"No.","start":37.744938,"end":37.984936,"sentiment":"neutral","sentiment_score":-0.20059332251548767}],"sentiment":"neutral","sentiment_score":-0.11375003813632897,"num_words":7,"start":24.814999,"end":37.984936},{"sentences":[{"text":"We're we're all good.","start":37.984936,"end":39.10494,"sentiment":"neutral","sentiment_score":0.14044183609075844},{"text":"We're all covered.","start":39.10494,"end":40.004936,"sentiment":"positive","sentiment_score":0.4012838999430339},{"text":"Thank you.","start":41.024937,"end":41.76494,"sentiment":"positive","sentiment_score":0.5304132997989655}],"sentiment":"neutral","sentiment_score":0.314049515976674,"num_words":9,"start":37.984936,"end":41.76494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Hi. Good afternoon. Hi,\n\nChannel 1: Hi.\n\nChannel 0: sir.\n\nChannel 1: Good\n\nChannel 0: This is Abby. I'm calling\n\nChannel 1: Yes?\n\nChannel 0: on I'm calling on on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane. So Daniel asked me to reach out to you because we wanted to check\n\nChannel 1: Who's\n\nChannel 0: if\n\nChannel 1: this?\n\nChannel 0: we\n\nChannel 1: Daniel?\n\nChannel 0: you do\n\nChannel 1: Sorry.\n\nChannel 0: have an I\n\nChannel 1: Sorry. Sorry. Sorry.\n\nChannel 0: Daniel\n\nChannel 1: Who's Daniel?\n\nChannel 0: from Daniel from TechnoWand. So he wanted to reach out to tech if you do have IT support issues or IT issues\n\nChannel 1: I'm sorry.\n\nChannel 0: that don't\n\nChannel 1: No.\n\nChannel 0: get\n\nChannel 1: No. No.\n\nChannel 0: properly\n\nChannel 1: We're we're\n\nChannel 0: fixed.\n\nChannel 1: all good. We're all covered. Thank you.\n\nChannel 0: Alright. Thank you. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.009218858554959295},{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.01994507946074009}],"sentiment":"neutral","sentiment_score":0.014581969007849693,"channel":1,"num_words":2,"start":0.39999998,"end":2.98},{"sentences":[{"text":"Hi.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.15338698029518127},{"text":"Good afternoon.","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.2641748785972595},{"text":"Hi,","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.14736264944076538}],"sentiment":"neutral","sentiment_score":0.20727484673261642,"channel":0,"num_words":4,"start":3.12,"end":5.3599997},{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.2069390714168549}],"sentiment":"neutral","sentiment_score":0.2069390714168549,"channel":1,"num_words":1,"start":5.2799997,"end":5.6},{"sentences":[{"text":"sir.","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":0.2037820070981979}],"sentiment":"neutral","sentiment_score":0.2037820070981979,"channel":0,"num_words":1,"start":5.3599997,"end":5.68},{"sentences":[{"text":"Good","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.3081403076648712}],"sentiment":"neutral","sentiment_score":0.3081403076648712,"channel":1,"num_words":1,"start":5.6,"end":5.92},{"sentences":[{"text":"This is Abby.","start":5.68,"end":6.56,"sentiment":"neutral","sentiment_score":0.28170860807100934},{"text":"I'm calling","start":6.56,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.10721993073821068}],"sentiment":"neutral","sentiment_score":0.21191313713788987,"channel":0,"num_words":5,"start":5.68,"end":7.2799997},{"sentences":[{"text":"Yes?","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.09251495450735092}],"sentiment":"neutral","sentiment_score":0.09251495450735092,"channel":1,"num_words":1,"start":7.04,"end":7.54},{"sentences":[{"text":"on I'm calling on on behalf of Daniel from TechnoWand.","start":7.2799997,"end":11.139999,"sentiment":"neutral","sentiment_score":0.07071735374629498},{"text":"We are based in Springfield, Brisbane.","start":11.759999,"end":14.34,"sentiment":"neutral","sentiment_score":0.052953618268171944},{"text":"So Daniel asked me to reach out to you because we wanted to check","start":15.405,"end":20.445,"sentiment":"neutral","sentiment_score":0.025314152839460542}],"sentiment":"neutral","sentiment_score":0.04597644622748097,"channel":0,"num_words":30,"start":7.2799997,"end":20.445},{"sentences":[{"text":"Who's","start":20.255001,"end":20.494999,"sentiment":"neutral","sentiment_score":0.00005421663445304148}],"sentiment":"neutral","sentiment_score":0.00005421663445304148,"channel":1,"num_words":1,"start":20.255001,"end":20.494999},{"sentences":[{"text":"if","start":20.445,"end":20.685,"sentiment":"neutral","sentiment_score":0.006106237415224314}],"sentiment":"neutral","sentiment_score":0.006106237415224314,"channel":0,"num_words":1,"start":20.445,"end":20.685},{"sentences":[{"text":"this?","start":20.494999,"end":20.814999,"sentiment":"neutral","sentiment_score":0.006782869342714548}],"sentiment":"neutral","sentiment_score":0.006782869342714548,"channel":1,"num_words":1,"start":20.494999,"end":20.814999},{"sentences":[{"text":"we","start":20.685,"end":20.925,"sentiment":"neutral","sentiment_score":0.001687999814748764}],"sentiment":"neutral","sentiment_score":0.001687999814748764,"channel":0,"num_words":1,"start":20.685,"end":20.925},{"sentences":[{"text":"Daniel?","start":20.814999,"end":21.295,"sentiment":"neutral","sentiment_score":-0.001574863214045763}],"sentiment":"neutral","sentiment_score":-0.001574863214045763,"channel":1,"num_words":1,"start":20.814999,"end":21.295},{"sentences":[{"text":"you do","start":21.085,"end":21.405,"sentiment":"neutral","sentiment_score":-0.044643744826316833}],"sentiment":"neutral","sentiment_score":-0.044643744826316833,"channel":0,"num_words":2,"start":21.085,"end":21.405},{"sentences":[{"text":"Sorry.","start":21.295,"end":21.795,"sentiment":"neutral","sentiment_score":-0.08655716478824615}],"sentiment":"neutral","sentiment_score":-0.08655716478824615,"channel":1,"num_words":1,"start":21.295,"end":21.795},{"sentences":[{"text":"have an I","start":21.405,"end":22.125,"sentiment":"neutral","sentiment_score":-0.07455146064360936}],"sentiment":"neutral","sentiment_score":-0.07455146064360936,"channel":0,"num_words":3,"start":21.405,"end":22.125},{"sentences":[{"text":"Sorry.","start":23.615,"end":24.095001,"sentiment":"neutral","sentiment_score":-0.0965781956911087},{"text":"Sorry.","start":24.095001,"end":24.415,"sentiment":"neutral","sentiment_score":-0.0629425123333931},{"text":"Sorry.","start":24.415,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.035314250737428665}],"sentiment":"neutral","sentiment_score":-0.06494498625397682,"channel":1,"num_words":3,"start":23.615,"end":24.814999},{"sentences":[{"text":"Daniel","start":24.605,"end":25.105,"sentiment":"neutral","sentiment_score":-0.006046154536306858}],"sentiment":"neutral","sentiment_score":-0.006046154536306858,"channel":0,"num_words":1,"start":24.605,"end":25.105},{"sentences":[{"text":"Who's Daniel?","start":24.814999,"end":25.635,"sentiment":"neutral","sentiment_score":-0.0023319730535149574}],"sentiment":"neutral","sentiment_score":-0.0023319730535149574,"channel":1,"num_words":2,"start":24.814999,"end":25.635},{"sentences":[{"text":"from Daniel from TechnoWand.","start":25.244999,"end":29.230001,"sentiment":"neutral","sentiment_score":0.01685618213377893},{"text":"So he wanted to reach out to tech if you do have IT support issues or IT issues","start":30.25,"end":37.004936,"sentiment":"neutral","sentiment_score":-0.003773542224533028}],"sentiment":"neutral","sentiment_score":-0.000022683250294490293,"channel":0,"num_words":22,"start":25.244999,"end":37.004936},{"sentences":[{"text":"I'm sorry.","start":36.78494,"end":37.42494,"sentiment":"neutral","sentiment_score":-0.061186475679278374}],"sentiment":"neutral","sentiment_score":-0.061186475679278374,"channel":1,"num_words":2,"start":36.78494,"end":37.42494},{"sentences":[{"text":"that don't","start":37.064938,"end":37.624935,"sentiment":"neutral","sentiment_score":-0.11396891996264458}],"sentiment":"neutral","sentiment_score":-0.11396891996264458,"channel":0,"num_words":2,"start":37.064938,"end":37.624935},{"sentences":[{"text":"No.","start":37.42494,"end":37.664936,"sentiment":"neutral","sentiment_score":-0.2381735593080521}],"sentiment":"neutral","sentiment_score":-0.2381735593080521,"channel":1,"num_words":1,"start":37.42494,"end":37.664936},{"sentences":[{"text":"get","start":37.624935,"end":37.94494,"sentiment":"neutral","sentiment_score":-0.1813891977071762}],"sentiment":"neutral","sentiment_score":-0.1813891977071762,"channel":0,"num_words":1,"start":37.624935,"end":37.94494},{"sentences":[{"text":"No.","start":37.664936,"end":37.744938,"sentiment":"neutral","sentiment_score":-0.2304464876651764},{"text":"No.","start":37.744938,"end":37.984936,"sentiment":"neutral","sentiment_score":-0.20059332251548767}],"sentiment":"neutral","sentiment_score":-0.21551990509033203,"channel":1,"num_words":2,"start":37.664936,"end":37.984936},{"sentences":[{"text":"properly","start":37.94494,"end":38.42494,"sentiment":"neutral","sentiment_score":-0.11580389738082886}],"sentiment":"neutral","sentiment_score":-0.11580389738082886,"channel":0,"num_words":1,"start":37.94494,"end":38.42494},{"sentences":[{"text":"We're we're","start":37.984936,"end":38.544937,"sentiment":"neutral","sentiment_score":-0.04978027706965804}],"sentiment":"neutral","sentiment_score":-0.04978027706965804,"channel":1,"num_words":2,"start":37.984936,"end":38.544937},{"sentences":[{"text":"fixed.","start":38.42494,"end":38.92494,"sentiment":"neutral","sentiment_score":0.009719330817461014}],"sentiment":"neutral","sentiment_score":0.009719330817461014,"channel":0,"num_words":1,"start":38.42494,"end":38.92494},{"sentences":[{"text":"all good.","start":38.544937,"end":39.10494,"sentiment":"neutral","sentiment_score":0.3306639492511749},{"text":"We're all covered.","start":39.10494,"end":40.004936,"sentiment":"positive","sentiment_score":0.4012838999430339},{"text":"Thank you.","start":41.024937,"end":41.76494,"sentiment":"positive","sentiment_score":0.5304132997989655}],"sentiment":"positive","sentiment_score":0.4180008854184832,"channel":1,"num_words":7,"start":38.544937,"end":41.76494},{"sentences":[{"text":"Alright.","start":41.864937,"end":42.364937,"sentiment":"positive","sentiment_score":0.3846535384654999},{"text":"Thank you.","start":42.584938,"end":43.384937,"sentiment":"positive","sentiment_score":0.5263386964797974},{"text":"Take care.","start":43.384937,"end":43.919937,"sentiment":"neutral","sentiment_score":0.31158920377492905}],"sentiment":"positive","sentiment_score":0.41210186779499053,"channel":0,"num_words":5,"start":41.864937,"end":43.919937}]},"summary":{"result":"success","short":"Abby, a representative from TechnoWand, calls a customer to check if they have IT support issues. The customer is confused and apologizes multiple times for their language. The representative assures the customer that they are fixed and covered, and the call ends on a pleasant note."},"intents":{"segments":[{"text":"So he wanted to reach out to tech if you do have IT support issues or IT issues I'm sorry. that don't No. get No. No. properly We're we're fixed. all good. We're all covered. Thank you.","start_word":66,"end_word":102,"intents":[{"intent":"Reach out to tech","confidence_score":0.12639698},{"intent":"Fix it support issues","confidence_score":0.12625597}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi. Good afternoon. Hi, Hi. sir. Good This is Abby. I'm calling Yes? on I'm calling on on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane. So Daniel asked me to reach out to you because we wanted to check Who's if this? we Daniel? you do Sorry. have an I Sorry. Sorry. Sorry. Daniel Who's Daniel? from Daniel from TechnoWand. So he wanted to reach out to tech if you do have IT support issues or IT issues I'm sorry. that don't No. get No. No. properly We're we're fixed. all good.","start_word":0,"end_word":97,"sentiment":"neutral","sentiment_score":0.02879292331635952},{"text":"We're all covered. Thank you. Alright. Thank you. Take care.","start_word":98,"end_word":107,"sentiment":"positive","sentiment_score":0.4290201961994171}],"average":{"sentiment":"neutral","sentiment_score":0.07167440936678932}}}}