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That way we can sort this out. I just need to confirm also your date of birth. March 06/1994? Oh, yeah. I'm showing a different date of birth. Oh, okay. Just bear with me. I'm showing a different one. It's far away from that. We got this from your activation order when you joined Airtel way back July of last year. Yeah. And may I have your first and last name as the person on your Airtel account, please? Because for us to process the cancellation, we have to do this verification. March. Mm-mm. Mm-mm. Thank you. So it's the same. Let me just take a look the records here. Okay. So completed. This is so weird. I'm showing a different date of birth, but I'm trying to go back to your original activation order here. March. March. Oh, okay. 03/06/1994. Got it. Very young. Okay. Thank you anyway. And then would you like to process your payment today? That way we could proceed in canceling your services. Yeah. Because okay. Sure. Because as as I mentioned, thirty days notice is required for canceling the services. However, you mentioned there's no leaving and using the services to these premises. Right? How about the address where you are right now? Do you need any connection, services? You're welcome. So in case you need our services in the future, just feel free to give us a call or you're selling this property, you mentioned. Right? Okay. That's perfect. So, yeah, as a courtesy, I'll just go ahead and let this Azure final bill, since you would like to have this canceled today, just kindly settle the $79.95. One zeroed. I will, endorse your account to our technical team to process your cancellation today, and then we'll send you an email confirmation that your services has been canceled. Okay? Alright. You're welcome, and we appreciate the time you spent with Airtel and earlier. I'm so sorry for that. Okay? I appreciate your time. Yeah. I do see you, TriNet. It's showing a zero balance. 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I'm so sorry. The line was disconnected earlier, and then I missed your call. I'm engaged with other customers. I do apologize.\n\nBut, yeah, thank you so much for answering my phone call. That way we can sort this out. I just need to confirm also your date of birth. March 06/1994? Oh, yeah.\n\nI'm showing a different date of birth. Oh, okay. Just bear with me. I'm showing a different one. It's far away from that.\n\nWe got this from your activation order when you joined Airtel way back July of last year. Yeah. And may I have your first and last name as the person on your Airtel account, please? Because for us to process the cancellation, we have to do this verification. March.\n\nMm-mm. Mm-mm. Thank you. So it's the same. Let me just take a look the records here.\n\nOkay. So completed. This is so weird. I'm showing a different date of birth, but I'm trying to go back to your original activation order here. March.\n\nMarch. Oh, okay. 03/06/1994. Got it. Very young.\n\nOkay. Thank you anyway. And then would you like to process your payment today? That way we could proceed in canceling your services. Yeah.\n\nBecause okay. Sure. Because as as I mentioned, thirty days notice is required for canceling the services. However, you mentioned there's no leaving and using the services to these premises. Right?\n\nHow about the address where you are right now? Do you need any connection, services? You're welcome. So in case you need our services in the future, just feel free to give us a call or you're selling this property, you mentioned. Right?\n\nOkay. That's perfect. So, yeah, as a courtesy, I'll just go ahead and let this Azure final bill, since you would like to have this canceled today, just kindly settle the $79.95. One zeroed. I will, endorse your account to our technical team to process your cancellation today, and then we'll send you an email confirmation that your services has been canceled.\n\nOkay? Alright. You're welcome, and we appreciate the time you spent with Airtel and earlier. I'm so sorry for that. Okay?\n\nI appreciate your time. Yeah. I do see you, TriNet. It's showing a zero balance. Thank you so much, and have a good day.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.04650961607694626},{"text":"I'm so sorry.","start":3.6799998,"end":4.72,"sentiment":"neutral","sentiment_score":-0.16836963842312494},{"text":"The line was disconnected earlier, and then I missed your call.","start":4.72,"end":7.8399997,"sentiment":"negative","sentiment_score":-0.3828234509988265},{"text":"I'm engaged with other customers.","start":7.8399997,"end":9.46,"sentiment":"neutral","sentiment_score":-0.16742367446422576},{"text":"I do apologize.","start":9.599999,"end":10.5,"sentiment":"neutral","sentiment_score":-0.17629820108413696}],"sentiment":"neutral","sentiment_score":-0.2624204450327417,"num_words":23,"start":3.4399998,"end":10.5},{"sentences":[{"text":"But, yeah, thank you so much for answering my phone call.","start":10.719999,"end":13.78,"sentiment":"positive","sentiment_score":0.5550193678249012},{"text":"That way we can sort this 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And yeah. Internet. I'll look at this one.\n\n03/06/1994. Pretty sure that's correct. Yeah. What what what what I pulled about my data helper? Yes.\n\nSo that's the first name. Yeah. The first name is a g u o c h e n g, and last name, z h a n g. Mhmm. Yes.\n\nYeah. That's yeah. I'm doing that right now. I'm doing that on the website right now. So mhmm.\n\nNah. No. We already because yeah. Where I'm living right now, I already have a Internet for a while. So but thanks for asking.\n\nYeah. Yeah. Correct. Mhmm. Okay.\n\nNo problem. Thank you so much. Yep. I have a yeah. If you check on the outside, I already paid this bill.\n\nSo Yeah. Always. You too. See you then. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Melissa.","start":1.92,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.11733514070510864},{"text":"03/06/1994.","start":20.025,"end":22.125,"sentiment":"neutral","sentiment_score":-0.004630490206182003},{"text":"And yeah.","start":24.825,"end":28.845,"sentiment":"neutral","sentiment_score":-0.010668601840734482},{"text":"Internet.","start":29.64,"end":30.14,"sentiment":"neutral","sentiment_score":-0.02107948437333107},{"text":"I'll look at this one.","start":30.36,"end":32.62,"sentiment":"neutral","sentiment_score":-0.03392663709819317}],"sentiment":"neutral","sentiment_score":0.0016354470598426733,"num_words":11,"start":1.92,"end":32.62},{"sentences":[{"text":"03/06/1994.","start":36.92,"end":39.260002,"sentiment":"neutral","sentiment_score":-0.013235787861049175},{"text":"Pretty sure that's correct.","start":39.72,"end":40.94,"sentiment":"neutral","sentiment_score":0.009830042719841003},{"text":"Yeah.","start":57.81,"end":58.13,"sentiment":"neutral","sentiment_score":-0.11690829694271088},{"text":"What what what what I pulled about my data helper?","start":58.13,"end":61.11,"sentiment":"neutral","sentiment_score":-0.14445750936865806},{"text":"Yes.","start":72.524994,"end":72.84499,"sentiment":"neutral","sentiment_score":-0.0029120882973074913}],"sentiment":"neutral","sentiment_score":-0.09048888799460496,"num_words":17,"start":36.92,"end":72.84499},{"sentences":[{"text":"So that's the first name.","start":72.84499,"end":74.384995,"sentiment":"neutral","sentiment_score":-0.006090171262621879},{"text":"Yeah.","start":74.524994,"end":74.84499,"sentiment":"neutral","sentiment_score":0.02518834173679352},{"text":"The first name is a g u o c h e n g, and last name, z h a n 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mhmm.","start":148.63,"end":158.35251,"sentiment":"neutral","sentiment_score":0.05131989484652877}],"sentiment":"neutral","sentiment_score":0.13616796295779446,"num_words":18,"start":143.27,"end":158.35251},{"sentences":[{"text":"Nah.","start":171.74,"end":172.22,"sentiment":"neutral","sentiment_score":-0.02053806558251381},{"text":"No.","start":172.22,"end":172.54001,"sentiment":"neutral","sentiment_score":-0.0510038360953331},{"text":"We already because yeah.","start":172.54001,"end":174.64,"sentiment":"neutral","sentiment_score":-0.05112463794648647},{"text":"Where I'm living right now, I already have a Internet for a while.","start":175.26001,"end":179.28,"sentiment":"neutral","sentiment_score":-0.046579380734608725},{"text":"So but thanks for asking.","start":179.495,"end":181.33499,"sentiment":"neutral","sentiment_score":0.09804680347442626}],"sentiment":"neutral","sentiment_score":-0.016305766068398952,"num_words":24,"start":171.74,"end":181.33499},{"sentences":[{"text":"Yeah.","start":181.33499,"end":181.83499,"sentiment":"neutral","sentiment_score":0.13637906312942505},{"text":"Yeah.","start":191.97499,"end":192.135,"sentiment":"neutral","sentiment_score":0.09825603663921356},{"text":"Correct.","start":192.135,"end":192.635,"sentiment":"neutral","sentiment_score":0.1754920929670334},{"text":"Mhmm.","start":203.69,"end":204.19,"sentiment":"neutral","sentiment_score":0.08990827947854996},{"text":"Okay.","start":220.395,"end":220.795,"sentiment":"neutral","sentiment_score":0.059424687176942825}],"sentiment":"neutral","sentiment_score":0.11189203187823296,"num_words":5,"start":181.33499,"end":220.795},{"sentences":[{"text":"No problem.","start":220.795,"end":221.355,"sentiment":"neutral","sentiment_score":0.13974935561418533},{"text":"Thank you so much.","start":221.355,"end":222.41501,"sentiment":"neutral","sentiment_score":0.27557235956192017},{"text":"Yep.","start":229.3,"end":229.8,"sentiment":"neutral","sentiment_score":0.028883956372737885},{"text":"I have a yeah.","start":230.09999,"end":231.48,"sentiment":"neutral","sentiment_score":0.08370747976005077},{"text":"If you check on the outside, I already paid this bill.","start":231.62,"end":234.85693,"sentiment":"neutral","sentiment_score":0.004969186911528761}],"sentiment":"neutral","sentiment_score":0.08182559458708222,"num_words":22,"start":220.795,"end":234.85693},{"sentences":[{"text":"So Yeah.","start":236.23694,"end":238.77693,"sentiment":"neutral","sentiment_score":0.1432140152901411},{"text":"Always.","start":239.71693,"end":240.21693,"sentiment":"positive","sentiment_score":0.4283006489276886},{"text":"You too.","start":241.39694,"end":241.79193,"sentiment":"neutral","sentiment_score":0.20951589941978455},{"text":"See you then.","start":241.79193,"end":242.51694,"sentiment":"neutral","sentiment_score":0.14907917628685632},{"text":"Bye.","start":242.51694,"end":243.01694,"sentiment":"positive","sentiment_score":0.6415894031524658}],"sentiment":"neutral","sentiment_score":0.24695415670673052,"num_words":9,"start":236.23694,"end":243.01694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey, Melissa.\n\nChannel 0: Hi. I'm so sorry. The line was disconnected earlier, and then I missed your call. I'm engaged with other customers. I do apologize.\n\nBut, yeah, thank you so much for answering my phone call. That way we can sort this out. I just need to confirm also your date of birth.\n\nChannel 1: 03/06/1994.\n\nChannel 0: March\n\nChannel 1: And\n\nChannel 0: 06/1994?\n\nChannel 1: yeah.\n\nChannel 0: Oh,\n\nChannel 1: Internet.\n\nChannel 0: yeah. I'm\n\nChannel 1: I'll look at this one.\n\nChannel 0: showing a different date of birth.\n\nChannel 1: 03/06/1994. Pretty sure that's correct.\n\nChannel 0: Oh, okay. Just bear with me. I'm showing a different one. It's far away from that. We got this from your activation order when you joined Airtel way back July of last year.\n\nChannel 1: Yeah. What what what what I pulled about my data helper?\n\nChannel 0: Yeah. And may I have your first and last name as the person on your Airtel account, please? Because for us to process the cancellation, we have to do this verification.\n\nChannel 1: Yes.\n\nChannel 0: March.\n\nChannel 1: So that's the first name. Yeah. The first name is a g u o c h e n g,\n\nChannel 0: Mm-mm.\n\nChannel 1: and last name, z h a n g.\n\nChannel 0: Mm-mm. Thank you. So it's the same. Let me just take a look the records here. Okay.\n\nSo completed. This is so weird. I'm showing a different date of birth, but I'm trying to go back to your original activation order here.\n\nChannel 1: Mhmm.\n\nChannel 0: March. March. Oh, okay. 03/06/1994. Got it.\n\nVery young. Okay. Thank you anyway. And then\n\nChannel 1: Yes.\n\nChannel 0: would you like to process your payment today? That way we could proceed in canceling your\n\nChannel 1: Yeah.\n\nChannel 0: services.\n\nChannel 1: That's yeah. I'm\n\nChannel 0: Yeah.\n\nChannel 1: doing\n\nChannel 0: Because\n\nChannel 1: that right now. I'm doing that\n\nChannel 0: okay.\n\nChannel 1: on the website right now. So\n\nChannel 0: Sure. Because as as I mentioned, thirty days notice is required for canceling the services. However, you mentioned there's\n\nChannel 1: mhmm.\n\nChannel 0: no leaving and using the services to these premises. Right? How about the address where you are right now? Do you need any connection, services?\n\nChannel 1: Nah. No. We already because yeah. Where I'm living right now, I already have a Internet for a while. So but thanks for asking.\n\nYeah.\n\nChannel 0: You're welcome. So in case you need our services in the future, just feel free to give us a call or you're selling this property, you mentioned. Right?\n\nChannel 1: Yeah. Correct.\n\nChannel 0: Okay. That's perfect. So, yeah, as a courtesy, I'll just go ahead and let this Azure final bill, since you would like to have this canceled today, just kindly\n\nChannel 1: Mhmm.\n\nChannel 0: settle the $79.95. One zeroed. I will, endorse your account to our technical team to process your cancellation today, and then we'll send you an email confirmation that your services has been canceled. Okay?\n\nChannel 1: Okay. No problem. Thank you so\n\nChannel 0: Alright.\n\nChannel 1: much.\n\nChannel 0: You're welcome, and we appreciate the time you spent with Airtel and earlier. I'm so sorry for that. Okay?\n\nChannel 1: Yep.\n\nChannel 0: I appreciate your\n\nChannel 1: I\n\nChannel 0: time.\n\nChannel 1: have a yeah. If you check on the outside, I already paid this bill.\n\nChannel 0: Yeah. I do see you, TriNet. It's showing\n\nChannel 1: So\n\nChannel 0: a zero balance. Thank you so\n\nChannel 1: Yeah.\n\nChannel 0: much, and\n\nChannel 1: Always.\n\nChannel 0: have a good day.\n\nChannel 1: You too. See you then.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Melissa.","start":1.92,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.11733514070510864}],"sentiment":"neutral","sentiment_score":0.11733514070510864,"channel":1,"num_words":2,"start":1.92,"end":2.6599998},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.04650961607694626},{"text":"I'm so sorry.","start":3.6799998,"end":4.72,"sentiment":"neutral","sentiment_score":-0.16836963842312494},{"text":"The line was disconnected earlier, and then I missed your call.","start":4.72,"end":7.8399997,"sentiment":"negative","sentiment_score":-0.3828234509988265},{"text":"I'm engaged with other customers.","start":7.8399997,"end":9.46,"sentiment":"neutral","sentiment_score":-0.16742367446422576},{"text":"I do apologize.","start":9.599999,"end":10.5,"sentiment":"neutral","sentiment_score":-0.17629820108413696}],"sentiment":"neutral","sentiment_score":-0.2624204450327417,"channel":0,"num_words":23,"start":3.4399998,"end":10.5},{"sentences":[{"text":"But, yeah, thank you so much for answering my phone call.","start":10.719999,"end":13.78,"sentiment":"positive","sentiment_score":0.5550193678249012},{"text":"That way we can sort this out.","start":14.195,"end":15.635,"sentiment":"positive","sentiment_score":0.35570993593760897},{"text":"I just need to confirm also your date of birth.","start":15.635,"end":18.535,"sentiment":"neutral","sentiment_score":0.06644182838499546}],"sentiment":"neutral","sentiment_score":0.33070003148168325,"channel":0,"num_words":28,"start":10.719999,"end":18.535},{"sentences":[{"text":"03/06/1994.","start":20.025,"end":22.125,"sentiment":"neutral","sentiment_score":-0.004630490206182003}],"sentiment":"neutral","sentiment_score":-0.004630490206182003,"channel":1,"num_words":1,"start":20.025,"end":22.125},{"sentences":[{"text":"March","start":24.755,"end":25.235,"sentiment":"neutral","sentiment_score":-0.011349901556968687}],"sentiment":"neutral","sentiment_score":-0.011349901556968687,"channel":0,"num_words":1,"start":24.755,"end":25.235},{"sentences":[{"text":"And","start":24.825,"end":25.064999,"sentiment":"neutral","sentiment_score":-0.010617398656904696}],"sentiment":"neutral","sentiment_score":-0.010617398656904696,"channel":1,"num_words":1,"start":24.825,"end":25.064999},{"sentences":[{"text":"06/1994?","start":25.235,"end":27.255,"sentiment":"neutral","sentiment_score":-0.006487671285867691}],"sentiment":"neutral","sentiment_score":-0.006487671285867691,"channel":0,"num_words":1,"start":25.235,"end":27.255},{"sentences":[{"text":"yeah.","start":28.345,"end":28.845,"sentiment":"neutral","sentiment_score":-0.010719805024564266}],"sentiment":"neutral","sentiment_score":-0.010719805024564266,"channel":1,"num_words":1,"start":28.345,"end":28.845},{"sentences":[{"text":"Oh,","start":29.43,"end":29.67,"sentiment":"neutral","sentiment_score":-0.02338828891515732}],"sentiment":"neutral","sentiment_score":-0.02338828891515732,"channel":0,"num_words":1,"start":29.43,"end":29.67},{"sentences":[{"text":"Internet.","start":29.64,"end":30.14,"sentiment":"neutral","sentiment_score":-0.02107948437333107}],"sentiment":"neutral","sentiment_score":-0.02107948437333107,"channel":1,"num_words":1,"start":29.64,"end":30.14},{"sentences":[{"text":"yeah.","start":29.67,"end":30.17,"sentiment":"neutral","sentiment_score":-0.015071137808263302},{"text":"I'm","start":30.310001,"end":30.810001,"sentiment":"neutral","sentiment_score":-0.03261552006006241}],"sentiment":"neutral","sentiment_score":-0.023843328934162855,"channel":0,"num_words":2,"start":29.67,"end":30.810001},{"sentences":[{"text":"I'll look at this one.","start":30.36,"end":32.62,"sentiment":"neutral","sentiment_score":-0.03392663709819317}],"sentiment":"neutral","sentiment_score":-0.03392663709819317,"channel":1,"num_words":5,"start":30.36,"end":32.62},{"sentences":[{"text":"showing a different date of birth.","start":33.91,"end":35.61,"sentiment":"neutral","sentiment_score":-0.05654579649368922}],"sentiment":"neutral","sentiment_score":-0.05654579649368922,"channel":0,"num_words":6,"start":33.91,"end":35.61},{"sentences":[{"text":"03/06/1994.","start":36.92,"end":39.260002,"sentiment":"neutral","sentiment_score":-0.013235787861049175},{"text":"Pretty sure that's correct.","start":39.72,"end":40.94,"sentiment":"neutral","sentiment_score":0.009830042719841003}],"sentiment":"neutral","sentiment_score":0.005216876603662968,"channel":1,"num_words":5,"start":36.92,"end":40.94},{"sentences":[{"text":"Oh, okay.","start":43.675,"end":45.055,"sentiment":"neutral","sentiment_score":-0.060119275003671646},{"text":"Just bear with me.","start":45.114998,"end":45.914997,"sentiment":"neutral","sentiment_score":-0.13114842772483826},{"text":"I'm showing a different one.","start":45.914997,"end":47.274998,"sentiment":"neutral","sentiment_score":-0.22062503695487976},{"text":"It's far away from that.","start":47.274998,"end":48.735,"sentiment":"negative","sentiment_score":-0.3415050208568573},{"text":"We got this from your activation order when you joined Airtel way back July of last year.","start":49.195,"end":56.495,"sentiment":"neutral","sentiment_score":-0.15757464792798548}],"sentiment":"neutral","sentiment_score":-0.18588641105276166,"channel":0,"num_words":33,"start":43.675,"end":56.495},{"sentences":[{"text":"Yeah.","start":57.81,"end":58.13,"sentiment":"neutral","sentiment_score":-0.11690829694271088},{"text":"What what what what I pulled about my data 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verification.","start":66.57,"end":71.23,"sentiment":"neutral","sentiment_score":-0.17810297929323637}],"sentiment":"neutral","sentiment_score":-0.09351664162691563,"channel":0,"num_words":31,"start":62.33,"end":71.23},{"sentences":[{"text":"Yes.","start":72.524994,"end":72.84499,"sentiment":"neutral","sentiment_score":-0.0029120882973074913}],"sentiment":"neutral","sentiment_score":-0.0029120882973074913,"channel":1,"num_words":1,"start":72.524994,"end":72.84499},{"sentences":[{"text":"March.","start":72.814995,"end":73.314995,"sentiment":"neutral","sentiment_score":-0.006980638951063156}],"sentiment":"neutral","sentiment_score":-0.006980638951063156,"channel":0,"num_words":1,"start":72.814995,"end":73.314995},{"sentences":[{"text":"So that's the first name.","start":72.84499,"end":74.384995,"sentiment":"neutral","sentiment_score":-0.006090171262621879},{"text":"Yeah.","start":74.524994,"end":74.84499,"sentiment":"neutral","sentiment_score":0.02518834173679352},{"text":"The first name is a g u o c h e n g,","start":74.84499,"end":80.865,"sentiment":"neutral","sentiment_score":0.011743745077043198}],"sentiment":"neutral","sentiment_score":0.007758219548697143,"channel":1,"num_words":19,"start":72.84499,"end":80.865},{"sentences":[{"text":"Mm-mm.","start":80.975,"end":81.475,"sentiment":"neutral","sentiment_score":0.006248162128031254}],"sentiment":"neutral","sentiment_score":0.006248162128031254,"channel":0,"num_words":1,"start":80.975,"end":81.475},{"sentences":[{"text":"and last name, z h a n g.","start":81.005,"end":83.104996,"sentiment":"neutral","sentiment_score":-0.00101421307772398}],"sentiment":"neutral","sentiment_score":-0.00101421307772398,"channel":1,"num_words":8,"start":81.005,"end":83.104996},{"sentences":[{"text":"Mm-mm.","start":83.615,"end":83.854996,"sentiment":"neutral","sentiment_score":0.010374613106250765},{"text":"Thank you.","start":83.854996,"end":84.655,"sentiment":"neutral","sentiment_score":0.22954612970352173},{"text":"So it's the same.","start":84.655,"end":86.39001,"sentiment":"neutral","sentiment_score":0.04699998628348112},{"text":"Let me just take a look the records here.","start":86.53001,"end":89.19,"sentiment":"neutral","sentiment_score":0.03282687523298793},{"text":"Okay.","start":99.33,"end":99.615,"sentiment":"neutral","sentiment_score":0.022570662200450897}],"sentiment":"neutral","sentiment_score":0.05738113864379771,"channel":0,"num_words":17,"start":83.615,"end":99.615},{"sentences":[{"text":"So completed.","start":99.615,"end":106.1225,"sentiment":"neutral","sentiment_score":-0.003405134193599224},{"text":"This is so weird.","start":113.46999,"end":114.509995,"sentiment":"neutral","sentiment_score":-0.3273905813694},{"text":"I'm showing a different date of birth, but I'm trying to go back to your original activation order here.","start":114.509995,"end":122.369995,"sentiment":"neutral","sentiment_score":-0.21569923507539848}],"sentiment":"neutral","sentiment_score":-0.2165863224118948,"channel":0,"num_words":25,"start":99.615,"end":122.369995},{"sentences":[{"text":"Mhmm.","start":124.985,"end":125.485,"sentiment":"neutral","sentiment_score":-0.05724237114191055}],"sentiment":"neutral","sentiment_score":-0.05724237114191055,"channel":1,"num_words":1,"start":124.985,"end":125.485},{"sentences":[{"text":"March.","start":126.75,"end":127.065,"sentiment":"neutral","sentiment_score":-0.03434570133686066},{"text":"March.","start":128.745,"end":128.985,"sentiment":"neutral","sentiment_score":-0.028995942324399948},{"text":"Oh, okay.","start":128.985,"end":129.80501,"sentiment":"neutral","sentiment_score":-0.012939427513629198},{"text":"03/06/1994.","start":129.865,"end":131.66501,"sentiment":"neutral","sentiment_score":-0.004837763030081987},{"text":"Got 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customer calls to confirm their date of birth and the agent asks for their date of birth to confirm their activation order. The agent then asks the customer to process their payment and cancel their services, and the customer confirms their payment and the agent promises to send an email confirmation. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I just need to confirm also your date of birth.","start_word":43,"end_word":52,"intents":[{"intent":"Confirm date of birth","confidence_score":0.46701407}]},{"text":"would you like to process your payment today?","start_word":242,"end_word":249,"intents":[{"intent":"Process payment","confidence_score":0.6216168}]},{"text":"That way we could proceed in canceling your Yeah. services.","start_word":251,"end_word":260,"intents":[{"intent":"Cancel services","confidence_score":0.5174482}]},{"text":"How about the address where you are right now? Do you need any connection, services? Nah.","start_word":309,"end_word":324,"intents":[{"intent":"Provide address","confidence_score":0.3390215}]},{"text":"much, and Always. have a good day. You too. See you then.","start_word":506,"end_word":517,"intents":[{"intent":"End call","confidence_score":0.003981609}]}]},"sentiments":{"segments":[{"text":"Hey, Melissa. Hi. I'm so sorry.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":-0.032119981944561005},{"text":"The line was disconnected earlier, and then I missed your call.","start_word":6,"end_word":16,"sentiment":"negative","sentiment_score":-0.3762853741645813},{"text":"I'm engaged with other customers. I do apologize.","start_word":17,"end_word":24,"sentiment":"neutral","sentiment_score":-0.17806780338287354},{"text":"But, yeah, thank you so much for answering my phone call. That way we can sort this out.","start_word":25,"end_word":42,"sentiment":"positive","sentiment_score":0.446836918592453},{"text":"I just need to confirm also your date of birth. 03/06/1994. March And 06/1994? yeah. Oh, Internet. yeah. I'm I'll look at this one. showing a different date of birth. 03/06/1994. Pretty sure that's correct. Oh, okay. Just bear with me. I'm showing a different one.","start_word":43,"end_word":88,"sentiment":"neutral","sentiment_score":-0.04042697325348854},{"text":"It's far away from that.","start_word":89,"end_word":93,"sentiment":"negative","sentiment_score":-0.33958616852760315},{"text":"We got this from your activation order when you joined Airtel way back July of last year. Yeah. What what what what I pulled about my data helper? Yeah. And may I have your first and last name as the person on your Airtel account, please? Because for us to process the cancellation, we have to do this verification. Yes. March. So that's the first name. Yeah. The first name is a g u o c h e n g, Mm-mm. and last name, z h a n g. Mm-mm. Thank you. So it's the same. Let me just take a look the records here. Okay. So completed. This is so weird. I'm showing a different date of birth, but I'm trying to go back to your original activation order here. Mhmm. March. March. Oh, okay. 03/06/1994. Got it. Very young. Okay.","start_word":94,"end_word":235,"sentiment":"neutral","sentiment_score":-0.06444402039051056},{"text":"Thank you anyway.","start_word":236,"end_word":238,"sentiment":"positive","sentiment_score":0.34586071968078613},{"text":"And then Yes. would you like to process your payment today? That way we could proceed in canceling your Yeah. services. That's yeah. I'm Yeah. doing Because that right now. I'm doing okay. that on the website right now. So Sure. Because as as I mentioned, thirty days notice is required for canceling the services. However, you mentioned there's mhmm. no leaving and using the services to these premises. Right? How about the address where you are right now? Do you need any connection, services? Nah. No. We already because yeah. Where I'm living right now, I already have a Internet for a while. So but thanks for asking. Yeah. You're welcome. So in case you need our services in the future, just feel free to give us a call or you're selling this property, you mentioned. Right? Yeah. Correct. Okay.","start_word":239,"end_word":379,"sentiment":"neutral","sentiment_score":0.06288524003739053},{"text":"That's perfect.","start_word":380,"end_word":381,"sentiment":"positive","sentiment_score":0.4790616035461426},{"text":"So, yeah, as a courtesy, I'll just go ahead and let this Azure final bill, since you would like to have this canceled today, just kindly Mhmm. settle the $79.95. One zeroed. I will, endorse your account to our technical team to process your cancellation today, and then we'll send you an email confirmation that your services has been canceled. Okay? Okay. No problem. 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