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May I know your inquiry, please? Question. Mhmm. Mhmm. Yeah. Mhmm. Okay. Is it okay if I put you on hold? Let me just confirm that details to our back end team. Okay. Hang on a sec. Hello, James? Yes. Thank you for waiting. So, unfortunately, after coordinating with our back end team, although then, this network is already listed on our website, it is not yet ready for activation at the moment as we are still completing the necessary setup in your area. But, we'll keep you posted once the service becomes available. So I suggest you you proceed with other Internet service provider. No. As of the moment, we're still processing the necessary setup, like, a and network termination device on the addresses. So it's not still not settled. Yeah. That's why we actually, we're gonna give you an estimated time for that because we're not sure yet also. Yeah. Okay. Thank you. Have a great day. 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it okay if I put you on hold?","start":50.675,"end":52.195,"sentiment":"neutral","sentiment_score":-0.010652740382485919},{"text":"Let me just confirm that details to our back end team.","start":52.195,"end":55.64,"sentiment":"neutral","sentiment_score":-0.002512270754033869},{"text":"Okay.","start":57.3,"end":57.699997,"sentiment":"neutral","sentiment_score":0.004746030084788799},{"text":"Hang on a sec.","start":57.699997,"end":58.839996,"sentiment":"neutral","sentiment_score":0.002327290130779147}],"sentiment":"neutral","sentiment_score":-0.004619256485826694,"num_words":26,"start":49.714996,"end":58.839996},{"sentences":[{"text":"Hello, James?","start":157.765,"end":158.585,"sentiment":"neutral","sentiment_score":0.016334434039890766},{"text":"Yes.","start":160.24501,"end":160.725,"sentiment":"neutral","sentiment_score":0.0637321025133133},{"text":"Thank you for waiting.","start":160.725,"end":161.865,"sentiment":"neutral","sentiment_score":0.1430419459939003},{"text":"So, unfortunately, after coordinating with our back end team, although then, this network is already listed on our website, it is not yet ready for activation at the moment as we are still completing the necessary setup in your area.","start":162.16501,"end":177.95999,"sentiment":"neutral","sentiment_score":-0.2717350725084543},{"text":"But, we'll keep you posted once the service becomes available.","start":178.34,"end":181.72,"sentiment":"neutral","sentiment_score":-0.0436111718416214}],"sentiment":"neutral","sentiment_score":-0.18661308533659107,"num_words":57,"start":157.765,"end":181.72},{"sentences":[{"text":"So I suggest you you proceed with other Internet service provider.","start":182.40501,"end":188.02501,"sentiment":"neutral","sentiment_score":-0.1400503201240843},{"text":"No.","start":192.32501,"end":192.82501,"sentiment":"neutral","sentiment_score":-0.27115029096603394},{"text":"As of the moment, we're still processing the necessary setup, like, a and network termination device 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Hello? Yes. How are you? Yeah. Fiber Internet. Yeah. So we have an embedded network from Digitech, and I understand you are a provider of Digitech. Yeah. And we are the apartment complex, and they have twenty twenty 23 units. And I was wondering what would be the process of us becoming your customer? What's the cost and how long the process would take? Okay. Yes. So do you work with Digitech or no? So okay. When when that would be completed? Okay. Bye.","confidence":0.99316406,"words":[{"word":"hi","start":0.24,"end":0.74,"confidence":0.94189453,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.024725843220949173},{"word":"hello","start":2.6399999,"end":3.1399999,"confidence":0.7023926,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02707032486796379},{"word":"yes","start":10.559999,"end":10.88,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09846587479114532},{"word":"how","start":10.88,"end":11.04,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1325298696756363},{"word":"are","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.10261953622102736},{"word":"you","start":11.2,"end":11.7,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.13667230308055878},{"word":"yeah","start":20.115,"end":20.595,"confidence":0.75561523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04319816082715988},{"word":"fiber","start":20.595,"end":21.095,"confidence":0.88964844,"punctuated_word":"Fiber","sentiment":"neutral","sentiment_score":0.021284183487296104},{"word":"internet","start":21.154999,"end":21.654999,"confidence":0.89819336,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.012483573518693449},{"word":"yeah","start":23.555,"end":23.875,"confidence":0.9716797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014190517365932465},{"word":"so","start":23.875,"end":24.115,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0052619753405451775},{"word":"we","start":24.115,"end":24.355,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.005996645428240299},{"word":"have","start":24.355,"end":24.515,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.00665179081261158},{"word":"an","start":24.515,"end":24.675,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.012125635519623756},{"word":"embedded","start":24.675,"end":25.175,"confidence":0.99609375,"punctuated_word":"embedded","sentiment":"neutral","sentiment_score":0.017209377139806747},{"word":"network","start":25.235,"end":25.634998,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.014908695593476295},{"word":"from","start":25.634998,"end":26.115,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.00990157201886177},{"word":"digitech","start":26.115,"end":26.615,"confidence":0.74658203,"punctuated_word":"Digitech,","sentiment":"neutral","sentiment_score":0.011682277545332909},{"word":"and","start":26.675,"end":26.835,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008483032695949078},{"word":"i","start":26.835,"end":27.075,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009641023352742197},{"word":"understand","start":27.075,"end":27.555,"confidence":0.99902344,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.002025904133915901},{"word":"you","start":27.555,"end":27.715,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0005709920078516006},{"word":"are","start":27.715,"end":27.875,"confidence":0.6816406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0009509390220046044},{"word":"a","start":27.875,"end":27.955,"confidence":0.8574219,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003718647174537182},{"word":"provider","start":27.955,"end":28.435,"confidence":0.99902344,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.004562003538012505},{"word":"of","start":28.435,"end":28.515,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.002616245299577713},{"word":"digitech","start":28.515,"end":29.015,"confidence":0.91308594,"punctuated_word":"Digitech.","sentiment":"neutral","sentiment_score":0.004396260716021061},{"word":"yeah","start":31.52,"end":31.92,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007983624003827572},{"word":"and","start":31.92,"end":32.32,"confidence":0.94970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.004583273082971573},{"word":"we","start":32.32,"end":32.48,"confidence":0.9604492,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.006211563944816589},{"word":"are","start":32.48,"end":32.72,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.005897460505366325},{"word":"the","start":32.72,"end":33.12,"confidence":0.88671875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009263192303478718},{"word":"apartment","start":33.12,"end":33.62,"c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Hello? Yes. How are you? Yeah.\n\nFiber Internet. Yeah. So we have an embedded network from Digitech, and I understand you are a provider of Digitech. Yeah. And we are the apartment complex, and they have twenty twenty 23 units.\n\nAnd I was wondering what would be the process of us becoming your customer? What's the cost and how long the process would take? Okay. Yes. So do you work with Digitech or no?\n\nSo okay. When when that would be completed? Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.024725843220949173},{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02707032486796379},{"text":"Yes.","start":10.559999,"end":10.88,"sentiment":"neutral","sentiment_score":0.09846587479114532},{"text":"How are you?","start":10.88,"end":11.7,"sentiment":"neutral","sentiment_score":0.12394056965907414},{"text":"Yeah.","start":20.115,"end":20.595,"sentiment":"neutral","sentiment_score":0.04319816082715988}],"sentiment":"neutral","sentiment_score":0.08075455895492009,"num_words":7,"start":0.24,"end":20.595},{"sentences":[{"text":"Fiber Internet.","start":20.595,"end":21.654999,"sentiment":"neutral","sentiment_score":0.016883878502994776},{"text":"Yeah.","start":23.555,"end":23.875,"sentiment":"neutral","sentiment_score":0.014190517365932465},{"text":"So we have an embedded network from Digitech, and I understand you are a provider of Digitech.","start":23.875,"end":29.015,"sentiment":"neutral","sentiment_score":0.006921126781141057},{"text":"Yeah.","start":31.52,"end":31.92,"sentiment":"neutral","sentiment_score":0.007983624003827572},{"text":"And we are the apartment complex, and they have twenty twenty 23 units.","start":31.92,"end":39.14,"sentiment":"neutral","sentiment_score":0.005987515887961938}],"sentiment":"neutral","sentiment_score":0.007395257652901551,"num_words":34,"start":20.595,"end":39.14},{"sentences":[{"text":"And I was wondering what would be the process of us becoming your customer?","start":40.08,"end":45.454998,"sentiment":"neutral","sentiment_score":-0.004069173375942877},{"text":"What's the cost and how long the process would take?","start":45.515,"end":48.495,"sentiment":"neutral","sentiment_score":-0.020964096952229738},{"text":"Okay.","start":56.2,"end":56.7,"sentiment":"neutral","sentiment_score":0.007399583235383034},{"text":"Yes.","start":159.155,"end":159.655,"sentiment":"neutral","sentiment_score":0.04093553125858307},{"text":"So do you work with Digitech or no?","start":188.99,"end":191.41,"sentiment":"neutral","sentiment_score":-0.06611844804137945}],"sentiment":"neutral","sentiment_score":-0.021977113724193153,"num_words":34,"start":40.08,"end":191.41},{"sentences":[{"text":"So okay.","start":207.375,"end":208.25499,"sentiment":"neutral","sentiment_score":-0.03226266801357269},{"text":"When when that would be completed?","start":208.25499,"end":209.875,"sentiment":"neutral","sentiment_score":-0.04701784563561281},{"text":"Okay.","start":219.39893,"end":219.79893,"sentiment":"neutral","sentiment_score":0.025846879929304123},{"text":"Bye.","start":219.79893,"end":220.29893,"sentiment":"neutral","sentiment_score":0.03882024437189102}],"sentiment":"neutral","sentiment_score":-0.028196528553962708,"num_words":10,"start":207.375,"end":220.29893}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with James?\n\nChannel 1: Yes. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. Just wanna ask, you're inquiring about the Internet. May I know your inquiry,\n\nChannel 1: Yeah.\n\nChannel 0: please?\n\nChannel 1: Fiber Internet.\n\nChannel 0: Question. Mhmm.\n\nChannel 1: Yeah. So we have an embedded network from Digitech, and I\n\nChannel 0: Mhmm.\n\nChannel 1: understand you are a provider of Digitech. Yeah. And we are the apartment\n\nChannel 0: Yeah.\n\nChannel 1: complex, and they have twenty twenty 23 units.\n\nChannel 0: Mhmm.\n\nChannel 1: And I was wondering what would be the process of us becoming your customer? What's the cost and how long the process would take?\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just confirm that details to our back end team.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Hang on a sec. Hello, James?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So, unfortunately, after coordinating with our back end team, although then, this network is already listed on our website, it is not yet ready for activation at the moment as we are still completing the necessary setup in your area. But, we'll keep you posted once the service becomes available. So I suggest you you proceed with other Internet service provider.\n\nChannel 1: So do you work with Digitech or no?\n\nChannel 0: No. As of the moment, we're still processing the necessary setup, like, a and network termination device on the addresses. So it's not still not settled. Yeah.\n\nChannel 1: So okay.\n\nChannel 0: That's why\n\nChannel 1: When\n\nChannel 0: we\n\nChannel 1: when that would be completed?\n\nChannel 0: actually, we're gonna give you an estimated time for that because we're not sure yet also.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Yeah. Okay. Thank you. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.024725843220949173},{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02707032486796379}],"sentiment":"neutral","sentiment_score":0.025898084044456482,"channel":1,"num_words":2,"start":0.24,"end":3.1399999},{"sentences":[{"text":"Yes.","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":0.05867753550410271},{"text":"Hello.","start":4.16,"end":4.64,"sentiment":"neutral","sentiment_score":0.07883976399898529},{"text":"Good afternoon.","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.26225174963474274},{"text":"This is Maureen from Airtel tech support.","start":5.7599998,"end":8.8,"sentiment":"neutral","sentiment_score":0.16836456954479218},{"text":"Am I speaking with 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James?","start":157.765,"end":158.585,"sentiment":"neutral","sentiment_score":0.016334434039890766}],"sentiment":"neutral","sentiment_score":0.006674865526812417,"channel":0,"num_words":7,"start":57.3,"end":158.585},{"sentences":[{"text":"Yes.","start":159.155,"end":159.655,"sentiment":"neutral","sentiment_score":0.04093553125858307}],"sentiment":"neutral","sentiment_score":0.04093553125858307,"channel":1,"num_words":1,"start":159.155,"end":159.655},{"sentences":[{"text":"Yes.","start":160.24501,"end":160.725,"sentiment":"neutral","sentiment_score":0.0637321025133133},{"text":"Thank you for waiting.","start":160.725,"end":161.865,"sentiment":"neutral","sentiment_score":0.1430419459939003},{"text":"So, unfortunately, after coordinating with our back end team, although then, this network is already listed on our website, it is not yet ready for activation at the moment as we are still completing the necessary setup in your 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the necessary setup, like, a and network termination device on the addresses.","start":194.24501,"end":203.67,"sentiment":"neutral","sentiment_score":-0.29977700114250183},{"text":"So it's not still not settled.","start":204.77,"end":206.79001,"sentiment":"negative","sentiment_score":-0.38723482688268024},{"text":"Yeah.","start":206.85,"end":207.35,"sentiment":"neutral","sentiment_score":-0.05820927023887634}],"sentiment":"neutral","sentiment_score":-0.30920487200772323,"channel":0,"num_words":27,"start":192.32501,"end":207.35},{"sentences":[{"text":"So okay.","start":207.375,"end":208.25499,"sentiment":"neutral","sentiment_score":-0.03226266801357269}],"sentiment":"neutral","sentiment_score":-0.03226266801357269,"channel":1,"num_words":2,"start":207.375,"end":208.25499},{"sentences":[{"text":"That's 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completed?","start":208.495,"end":209.875,"sentiment":"neutral","sentiment_score":-0.052867007255554196}],"sentiment":"neutral","sentiment_score":-0.052867007255554196,"channel":1,"num_words":5,"start":208.495,"end":209.875},{"sentences":[{"text":"actually, we're gonna give you an estimated time for that because we're not sure yet 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She informs him that there is an embedded network from Digitech and they are the apartment complex. She asks about the process of becoming James' customer and informs him that they are still processing the necessary setup, but once it becomes available, they will keep him posted. She suggests that James contacts another internet service provider and they will give him an estimated time for activation."},"intents":{"segments":[{"text":"Just wanna ask, you're inquiring about the Internet. May I know your inquiry, Yeah.","start_word":28,"end_word":41,"intents":[{"intent":"Inquire about internet","confidence_score":0.7092353}]},{"text":"Let me just confirm that details to our back end team. Okay.","start_word":116,"end_word":127,"intents":[{"intent":"Coordinate with backend team","confidence_score":0.27689227}]},{"text":"Let me just confirm that details to our back end team. Okay. Okay.","start_word":116,"end_word":128,"intents":[{"intent":"Confirm details","confidence_score":0.40191132}]},{"text":"So, unfortunately, after coordinating with our back end team, although then, this network is already listed on our website, it is not yet ready for activation at the moment as we are still completing the necessary setup in your area. But, we'll keep you posted once the service becomes available.","start_word":141,"end_word":190,"intents":[{"intent":"Activate network","confidence_score":0.05736175}]},{"text":"actually, we're gonna give you an estimated time for that because we're not sure yet also. Okay.","start_word":248,"end_word":264,"intents":[{"intent":"Schedule service completion","confidence_score":0.0002639503}]}]},"sentiments":{"segments":[{"text":"Hi. Hello? Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with James? Yes. How are you? Yes.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.13374951481819153},{"text":"I'm good. Thanks for asking.","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.5421292781829834},{"text":"Just wanna ask, you're inquiring about the Internet. May I know your inquiry, Yeah. please? Fiber Internet. Question. Mhmm. Yeah. So we have an embedded network from Digitech, and I Mhmm. understand you are a provider of Digitech. Yeah. And we are the apartment Yeah. complex, and they have twenty twenty 23 units. Mhmm. And I was wondering what would be the process of us becoming your customer? What's the cost and how long the process would take? Okay. Is it okay if I put you on hold? Let me just confirm that details to our back end team. Okay. Okay. Hang on a sec. Hello, James? Yes. Yes. Thank you for waiting. So, unfortunately, after coordinating with our back end team, although then, this network is already listed on our website, it is not yet ready for activation at the moment as we are still completing the necessary setup in your area. But, we'll keep you posted once the service becomes available. So I suggest you you proceed with other Internet service provider. So do you work with Digitech or no? No. As of the moment, we're still processing the necessary setup, like, a and network termination device on the addresses.","start_word":28,"end_word":229,"sentiment":"neutral","sentiment_score":-0.07774301618337631},{"text":"So it's not still not settled.","start_word":230,"end_word":235,"sentiment":"negative","sentiment_score":-0.38910409808158875},{"text":"Yeah. So okay. That's why When we when that would be completed? actually, we're gonna give you an estimated time for that because we're not sure yet also. Okay. Bye. Yeah. Okay. Thank you.","start_word":236,"end_word":269,"sentiment":"neutral","sentiment_score":-0.03607985004782677},{"text":"Have a great day.","start_word":270,"end_word":273,"sentiment":"positive","sentiment_score":0.46114325523376465},{"text":"Bye.","start_word":274,"end_word":274,"sentiment":"neutral","sentiment_score":0.16647197306156158}],"average":{"sentiment":"neutral","sentiment_score":-0.03537691556490385}}}}