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Evening, Amanda. It's Ralph with Techcom. How are you? Doing good.\n\nAmanda, can you transfer the call to sales team? Yep. Yep. Harvey. Thanks.\n\nHi, Patrick. It's Ross. How are you? Ross from Tech Home Systems. Pratik, actually, I was inquiring about the product f t b dash six five zero zero.\n\nYep. Right. But I know he was after, like, 40 units. I can see currently there are 18. So let's try and do, like, how soon, like, you can make it available.\n\nNext week. Okay. Mhmm. Mhmm. Mhmm.\n\nSure. And one more thing, but this morning, I sent one more inquiry to sales team, but haven't heard back from them. So, like, it was regarding APC. Port request, APC RBC And15. And15.\n\nFrom tech on sales. Can you hear me now? Hello? Can you hear me? Quote request dash quote request dash a p CRBC 115, and you can find it.\n\nIt's a a p c replacement battery cartridge. I have send it in morning, 11:10AM. Morning. You can search for a p c h o m p e c h o m sale. Did you find it?\n\nYep. Right. Mhmm. Right. Somebody is ready to proceed.\n\nYes. He is ready to proceed. Just want yeah. Move forward then. Mhmm.\n\nAlright. Mhmm. Oh, all good. Just let me know. I'll write an email to the team, and just let me know about the 22 units.\n\nMhmm. Okay. No worries. We'll send over. 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Welcome to Dick Adani. You're speaking with Amanda. How can I help you today? Hello, Roland. Yourself? How can I help? The hardware sales? Hardware? Yep. Won't be a moment. Speaking. I'm good. Thank you. Sorry. I missed your name. Give me a sec. The SmartSetUp box from LG? Yep. How can I help you with me? Let me check if there is any on other as soon as they required. Look. I'll have we like to go and find out from LG. So I like to send this to our LG product team because the standard lead time that shows on the system is ninety nine days. So yeah. Unfortunately, I won't be able to tell it tell you right now. I would suggest if you can send us an email on sales@decadata.com.au. We can come back to you on that. What was the subject line of the email? RBC. Is there any dash or anything in between the r b c or just one word r b C115? Sorry. Your voice is breaking too much. I can barely hear you. It's cutting out too much. Can you say that again? Yep. Oh, you're gone again. Hello? Yes. I can hear you now. We we I just heard quote request and then r b C1 one five. Yep. I'm just searching with RBC115. I cannot find an email with that subject line. So Techcom is t e c how do you spell Techom? Techom. Okay. We have a customer for 5 into APC replacement battery cartridge. Is that the one? From Ross. Yeah. It is sitting with one of my colleague, Aaron. I'll just ask him if what he has done with it. If it needs you are you asked for a special pricing. Right? We have a customer inquiry for five less price for five units. Yes. Yeah. So my colleague might be waiting for the APC product team to respond back to him. I'll I'll ask him to give you an update ASAP. Because pricing, we cannot do anything with the pricing. We we have to rely on the product team to help us with it. Yeah. Is there anything else that I can help you with? Mhmm. Yep. So if you can send that email, I will forward it to the LG team, and we will try and get the best CTAs or whatever the latest CTA is, lead time from LG itself. Yep. No worries. 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be on the line, and someone from the hardware sales team will attend to you shortly. Welcome to Dick Adani. You're speaking with Amanda. How can I help you today? Hello, Roland.\n\nYourself? How can I help? The hardware sales? Hardware? Yep.\n\nWon't be a moment. Speaking. I'm good. Thank you. Sorry.\n\nI missed your name. Give me a sec. The SmartSetUp box from LG? Yep. How can I help you with me?\n\nLet me check if there is any on other as soon as they required. Look. I'll have we like to go and find out from LG. So I like to send this to our LG product team because the standard lead time that shows on the system is ninety nine days. So yeah.\n\nUnfortunately, I won't be able to tell it tell you right now. I would suggest if you can send us an email on sales@decadata.com.au. We can come back to you on that. What was the subject line of the email? RBC.\n\nIs there any dash or anything in between the r b c or just one word r b C115? Sorry. Your voice is breaking too much. I can barely hear you. It's cutting out too much.\n\nCan you say that again? Yep. Oh, you're gone again. Hello? Yes.\n\nI can hear you now. We we I just heard quote request and then r b C1 one five. Yep. I'm just searching with RBC115. I cannot find an email with that subject line.\n\nSo Techcom is t e c how do you spell Techom? Techom. Okay. We have a customer for 5 into APC replacement battery cartridge. Is that the one?\n\nFrom Ross. Yeah. It is sitting with one of my colleague, Aaron. I'll just ask him if what he has done with it. If it needs you are you asked for a special pricing.\n\nRight? We have a customer inquiry for five less price for five units. Yes. Yeah. So my colleague might be waiting for the APC product team to respond back to him.\n\nI'll I'll ask him to give you an update ASAP. Because pricing, we cannot do anything with the pricing. We we have to rely on the product team to help us with it. Yeah. Is there anything else that I can help you with?\n\nMhmm. Yep. 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now.","start":273.0,"end":274.2,"sentiment":"neutral","sentiment_score":0.08192146494984627},{"text":"We we I just heard quote request and then r b C1 one five.","start":274.2,"end":291.1625,"sentiment":"neutral","sentiment_score":0.035365252156874964},{"text":"Yep.","start":291.1625,"end":291.24,"sentiment":"neutral","sentiment_score":0.04230612516403198},{"text":"I'm just searching with RBC115.","start":303.24,"end":307.005,"sentiment":"neutral","sentiment_score":-0.009697244502604008},{"text":"I cannot find an email with that subject line.","start":308.185,"end":311.64502,"sentiment":"neutral","sentiment_score":-0.2262882540623347}],"sentiment":"neutral","sentiment_score":-0.03347216261660352,"num_words":34,"start":273.0,"end":311.64502},{"sentences":[{"text":"So Techcom is t e c how do you spell Techom?","start":331.53,"end":335.685,"sentiment":"neutral","sentiment_score":0.002342240440405228},{"text":"Techom.","start":338.305,"end":338.805,"sentiment":"neutral","sentiment_score":0.00009817862883210182},{"text":"Okay.","start":340.385,"end":340.885,"sentiment":"neutral","sentiment_score":0.005779916886240244},{"text":"We have a customer for 5 into APC replacement battery cartridge.","start":402.67502,"end":406.27502,"sentiment":"neutral","sentiment_score":0.014754578555849466},{"text":"Is that the one?","start":406.27502,"end":407.255,"sentiment":"neutral","sentiment_score":0.014284971170127392}],"sentiment":"neutral","sentiment_score":0.008967249612656556,"num_words":28,"start":331.53,"end":407.255},{"sentences":[{"text":"From Ross.","start":409.38998,"end":410.21,"sentiment":"neutral","sentiment_score":0.027151895686984062},{"text":"Yeah.","start":410.66998,"end":410.83,"sentiment":"neutral","sentiment_score":0.055638980120420456},{"text":"It is sitting with one of my colleague, Aaron.","start":410.83,"end":413.16998,"sentiment":"neutral","sentiment_score":0.01990159663061301},{"text":"I'll just ask him if what he has done with it.","start":414.83,"end":418.61,"sentiment":"neutral","sentiment_score":-0.036979780363088306},{"text":"If it needs you are you asked for a special pricing.","start":418.66998,"end":423.055,"sentiment":"neutral","sentiment_score":-0.006087306717580015}],"sentiment":"neutral","sentiment_score":-0.005431788726983701,"num_words":34,"start":409.38998,"end":423.055},{"sentences":[{"text":"Right?","start":423.055,"end":423.29498,"sentiment":"neutral","sentiment_score":0.009692717343568802},{"text":"We have a customer inquiry for five less price for five units.","start":423.29498,"end":426.495,"sentiment":"neutral","sentiment_score":0.004817032876114051},{"text":"Yes.","start":426.495,"end":426.995,"sentiment":"neutral","sentiment_score":0.10765086114406586},{"text":"Yeah.","start":433.135,"end":433.635,"sentiment":"neutral","sentiment_score":0.07170107960700989},{"text":"So my colleague might be waiting for the APC product team to respond back to him.","start":434.24,"end":439.84,"sentiment":"neutral","sentiment_score":-0.011958770919591188}],"sentiment":"neutral","sentiment_score":0.0017906038030501335,"num_words":31,"start":423.055,"end":439.84},{"sentences":[{"text":"I'll I'll ask him to give you an update ASAP.","start":439.84,"end":443.22,"sentiment":"neutral","sentiment_score":-0.03616058062762022},{"text":"Because pricing, we cannot do anything with the pricing.","start":446.635,"end":450.095,"sentiment":"neutral","sentiment_score":-0.2269240121046702},{"text":"We we have to rely on the product team to help us with it.","start":452.555,"end":457.375,"sentiment":"neutral","sentiment_score":-0.09249170869588852},{"text":"Yeah.","start":460.475,"end":460.975,"sentiment":"neutral","sentiment_score":0.07040177285671234},{"text":"Is there anything else that I can help you with?","start":463.61,"end":465.62997,"sentiment":"neutral","sentiment_score":0.1137677475810051}],"sentiment":"neutral","sentiment_score":-0.05660742246122523,"num_words":44,"start":439.84,"end":465.62997},{"sentences":[{"text":"Mhmm.","start":471.84998,"end":472.34998,"sentiment":"neutral","sentiment_score":0.09344474971294404},{"text":"Yep.","start":475.66498,"end":476.145,"sentiment":"neutral","sentiment_score":0.1572020947933197},{"text":"So if you can send that email, I will forward it to the LG team, and we will try and get the best CTAs or whatever the latest CTA is, lead time from LG itself.","start":476.145,"end":488.645,"sentiment":"neutral","sentiment_score":0.12164208686777524},{"text":"Yep.","start":493.58002,"end":493.98,"sentiment":"neutral","sentiment_score":0.1135830506682396},{"text":"No worries.","start":493.98,"end":494.46002,"sentiment":"neutral","sentiment_score":0.10029640048742294}],"sentiment":"neutral","sentiment_score":0.12055739341303706,"num_words":40,"start":471.84998,"end":494.46002},{"sentences":[{"text":"Thanks.","start":494.46002,"end":494.96002,"sentiment":"positive","sentiment_score":0.7719833850860596}],"sentiment":"positive","sentiment_score":0.7719833850860596,"num_words":1,"start":494.46002,"end":494.96002}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please be on the line, and someone from the hardware sales team will attend to you shortly. Welcome to Dick Adani. You're speaking with Amanda. How can I help you today?\n\nChannel 0: Hi. Evening, Amanda. It's Ralph with Techcom. How are you?\n\nChannel 1: Hello, Roland. Yourself?\n\nChannel 0: Doing good. Amanda, can you\n\nChannel 1: How\n\nChannel 0: transfer\n\nChannel 1: can I help?\n\nChannel 0: the call to sales team?\n\nChannel 1: The hardware sales?\n\nChannel 0: Yep.\n\nChannel 1: Hardware? Yep. Won't be a moment.\n\nChannel 0: Yep. Harvey. Thanks.\n\nChannel 1: Speaking.\n\nChannel 0: Hi, Patrick. It's Ross. How are you?\n\nChannel 1: I'm good. Thank you. Sorry. I missed your name.\n\nChannel 0: Ross from Tech Home Systems. Pratik, actually, I was inquiring about the product f t b dash six five zero zero.\n\nChannel 1: Give me a sec.\n\nChannel 0: Yep.\n\nChannel 1: The SmartSetUp box from LG?\n\nChannel 0: Right.\n\nChannel 1: Yep. How can I help you\n\nChannel 0: But\n\nChannel 1: with me?\n\nChannel 0: I know he was after, like, 40 units. I can see currently there are 18. So let's try and do, like, how soon, like, you can make it available.\n\nChannel 1: Let me check if there is any on other as soon as they required.\n\nChannel 0: Next week.\n\nChannel 1: Look. I'll have we like to go and find out from LG. So I like to send this to our LG product team because the standard lead time that shows on the system is ninety nine days. So\n\nChannel 0: Okay.\n\nChannel 1: yeah. Unfortunately,\n\nChannel 0: Mhmm.\n\nChannel 1: I won't be able to tell it tell you right now. I would suggest if you can send us an email\n\nChannel 0: Mhmm.\n\nChannel 1: on sales@decadata.com.au.\n\nChannel 0: Mhmm.\n\nChannel 1: We can come back to you on that.\n\nChannel 0: Sure. And one more thing, but this morning, I sent one more inquiry to sales team, but haven't heard back from them. So, like, it was regarding APC.\n\nChannel 1: What was the subject line of the email?\n\nChannel 0: Port request, APC RBC And15.\n\nChannel 1: RBC.\n\nChannel 0: And15. From tech on sales.\n\nChannel 1: Is there any dash or anything in between the r b c or just one word r b C115? Sorry. Your voice is breaking too much. I can barely hear you. It's cutting out too much.\n\nCan you say that\n\nChannel 0: Can\n\nChannel 1: again?\n\nChannel 0: you hear me now?\n\nChannel 1: Yep. Oh, you're gone again. Hello?\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yes. I can hear you now. We we I just heard quote request and then r b C1\n\nChannel 0: Quote request\n\nChannel 1: one\n\nChannel 0: dash quote request dash a p CRBC\n\nChannel 1: five. Yep.\n\nChannel 0: 115, and you can find it. It's a a p c replacement battery cartridge.\n\nChannel 1: I'm just searching with RBC115. I cannot find an email with that subject line.\n\nChannel 0: I have send it in morning, 11:10AM. Morning. You can search\n\nChannel 1: So\n\nChannel 0: for\n\nChannel 1: Techcom\n\nChannel 0: a\n\nChannel 1: is\n\nChannel 0: p\n\nChannel 1: t\n\nChannel 0: c\n\nChannel 1: e c\n\nChannel 0: h\n\nChannel 1: how do you spell Techom?\n\nChannel 0: o m p e c\n\nChannel 1: Techom.\n\nChannel 0: h o m\n\nChannel 1: Okay.\n\nChannel 0: sale. Did you find it?\n\nChannel 1: We have a customer for 5 into APC replacement battery cartridge. Is that the one?\n\nChannel 0: Yep.\n\nChannel 1: From Ross. Yeah. It is sitting with\n\nChannel 0: Right.\n\nChannel 1: one of my colleague, Aaron.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll just ask him if what he has done with it. If it needs you are you asked for a special pricing. Right? We have a customer inquiry for\n\nChannel 0: Right.\n\nChannel 1: five less price\n\nChannel 0: Somebody\n\nChannel 1: for five\n\nChannel 0: is\n\nChannel 1: units.\n\nChannel 0: ready\n\nChannel 1: Yes.\n\nChannel 0: to proceed. Yes. He is ready to proceed. Just want yeah. Move forward\n\nChannel 1: Yeah.\n\nChannel 0: then.\n\nChannel 1: So my colleague might be waiting for the APC product team to respond back to him. I'll I'll ask\n\nChannel 0: Mhmm.\n\nChannel 1: him to give you an update ASAP. Because pricing, we cannot\n\nChannel 0: Alright.\n\nChannel 1: do anything with the pricing.\n\nChannel 0: Mhmm.\n\nChannel 1: We we have to rely on the product team to help us with it. Yeah. Is there anything else that I can help you with?\n\nChannel 0: Oh, all good. Just let me know. I'll write an email to the team, and\n\nChannel 1: Mhmm.\n\nChannel 0: just let me know about the 22 units.\n\nChannel 1: Yep. So if you can send that email, I will forward it to the LG team,\n\nChannel 0: Mhmm.\n\nChannel 1: and we will try and get the best CTAs or whatever the latest CTA is, lead time from LG itself.\n\nChannel 0: Okay. No worries. We'll send over.\n\nChannel 1: Yep. No worries. Thanks.\n\nChannel 0: Okay. Thanks.","paragraphs":[{"sentences":[{"text":"Please be on the line, and someone from the hardware sales team will attend to you shortly.","start":0.08,"end":4.9,"sentiment":"neutral","sentiment_score":0.10888141788104001},{"text":"Welcome to Dick Adani.","start":18.775,"end":19.815,"sentiment":"neutral","sentiment_score":0.19766411557793617},{"text":"You're speaking with Amanda.","start":19.815,"end":20.695,"sentiment":"neutral","sentiment_score":0.15602193772792816},{"text":"How can I help you today?","start":20.695,"end":21.915,"sentiment":"neutral","sentiment_score":0.2228568767507871}],"sentiment":"neutral","sentiment_score":0.14847966379696323,"channel":1,"num_words":31,"start":0.08,"end":21.915},{"sentences":[{"text":"Hi.","start":22.904999,"end":23.064999,"sentiment":"neutral","sentiment_score":0.10774393379688264},{"text":"Evening, Amanda.","start":23.064999,"end":23.865,"sentiment":"neutral","sentiment_score":0.1264527179300785},{"text":"It's Ralph with Techcom.","start":23.865,"end":25.064999,"sentiment":"neutral","sentiment_score":0.16082661971449852},{"text":"How are you?","start":25.064999,"end":25.68,"sentiment":"neutral","sentiment_score":0.15842940906683603}],"sentiment":"neutral","sentiment_score":0.14792440757155417,"channel":0,"num_words":10,"start":22.904999,"end":25.68},{"sentences":[{"text":"Hello, Roland.","start":26.59,"end":27.23,"sentiment":"neutral","sentiment_score":0.11134514957666397},{"text":"Yourself?","start":27.23,"end":27.73,"sentiment":"neutral","sentiment_score":0.12074338644742966}],"sentiment":"neutral","sentiment_score":0.11447789520025253,"channel":1,"num_words":3,"start":26.59,"end":27.73},{"sentences":[{"text":"Doing good.","start":28.880001,"end":29.6,"sentiment":"positive","sentiment_score":0.44484297931194305},{"text":"Amanda, can 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team?","start":30.8,"end":32.82,"sentiment":"neutral","sentiment_score":0.02492707744240761}],"sentiment":"neutral","sentiment_score":0.02492707744240761,"channel":0,"num_words":5,"start":30.8,"end":32.82},{"sentences":[{"text":"The hardware sales?","start":33.23,"end":34.37,"sentiment":"neutral","sentiment_score":0.012252040517826876}],"sentiment":"neutral","sentiment_score":0.012252040517826876,"channel":1,"num_words":3,"start":33.23,"end":34.37},{"sentences":[{"text":"Yep.","start":35.52,"end":36.02,"sentiment":"neutral","sentiment_score":0.01516398787498474}],"sentiment":"neutral","sentiment_score":0.01516398787498474,"channel":0,"num_words":1,"start":35.52,"end":36.02},{"sentences":[{"text":"Hardware?","start":36.19,"end":36.69,"sentiment":"neutral","sentiment_score":0.01259174570441246},{"text":"Yep.","start":36.75,"end":37.07,"sentiment":"neutral","sentiment_score":0.016300663352012634},{"text":"Won't be a 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Patrick.","start":72.604996,"end":73.085,"sentiment":"neutral","sentiment_score":0.18121054768562317},{"text":"It's Ross.","start":73.085,"end":74.065,"sentiment":"neutral","sentiment_score":0.192173570394516},{"text":"How are you?","start":74.604996,"end":75.425,"sentiment":"neutral","sentiment_score":0.18908185760180155}],"sentiment":"neutral","sentiment_score":0.18771625842366899,"channel":0,"num_words":7,"start":72.604996,"end":75.425},{"sentences":[{"text":"I'm good.","start":76.775,"end":77.255,"sentiment":"positive","sentiment_score":0.4228150546550751},{"text":"Thank you.","start":77.255,"end":77.815,"sentiment":"positive","sentiment_score":0.4717946797609329},{"text":"Sorry.","start":77.815,"end":78.055,"sentiment":"neutral","sentiment_score":0.05887444689869881},{"text":"I missed your 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sec.","start":93.15,"end":94.065,"sentiment":"neutral","sentiment_score":0.01644433499313891}],"sentiment":"neutral","sentiment_score":0.01644433499313891,"channel":1,"num_words":4,"start":93.15,"end":94.065},{"sentences":[{"text":"Yep.","start":95.385,"end":95.885,"sentiment":"neutral","sentiment_score":0.05041774362325668}],"sentiment":"neutral","sentiment_score":0.05041774362325668,"channel":0,"num_words":1,"start":95.385,"end":95.885},{"sentences":[{"text":"The SmartSetUp box from LG?","start":106.705,"end":108.565,"sentiment":"neutral","sentiment_score":0.058116564899683}],"sentiment":"neutral","sentiment_score":0.058116564899683,"channel":1,"num_words":5,"start":106.705,"end":108.565},{"sentences":[{"text":"Right.","start":109.759995,"end":110.259995,"sentiment":"neutral","sentiment_score":0.06347011774778366}],"sentiment":"neutral","sentiment_score":0.06347011774778366,"channel":0,"num_words":1,"start":109.759995,"end":110.259995},{"sentences":[{"text":"Yep.","start":111.17,"end":111.67,"sentiment":"neutral","sentiment_score":0.0680394321680069},{"text":"How can I help 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do, like, how soon, like, you can make it available.","start":118.025,"end":121.725,"sentiment":"neutral","sentiment_score":0.05540785526058504}],"sentiment":"neutral","sentiment_score":0.0324859322401984,"channel":0,"num_words":29,"start":112.96,"end":121.725},{"sentences":[{"text":"Let me check if there is any on other as soon as they required.","start":124.905,"end":135.565,"sentiment":"neutral","sentiment_score":0.034827914488102706}],"sentiment":"neutral","sentiment_score":0.034827914488102706,"channel":1,"num_words":14,"start":124.905,"end":135.565},{"sentences":[{"text":"Next week.","start":139.45,"end":140.27,"sentiment":"neutral","sentiment_score":0.025629566982388496}],"sentiment":"neutral","sentiment_score":0.025629566982388496,"channel":0,"num_words":2,"start":139.45,"end":140.27},{"sentences":[{"text":"Look.","start":150.105,"end":150.345,"sentiment":"neutral","sentiment_score":0.0544549897313118},{"text":"I'll have we like to go and find out from LG.","start":150.345,"end":153.085,"sentiment":"neutral","sentiment_score":0.10233611342581836},{"text":"So I like to send this to our LG product team because the standard lead time that shows on the system is ninety nine 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and","start":469.16,"end":471.89502,"sentiment":"neutral","sentiment_score":0.10432831197977066}],"sentiment":"neutral","sentiment_score":0.15879757404327394,"channel":0,"num_words":15,"start":466.84,"end":471.89502},{"sentences":[{"text":"Mhmm.","start":471.84998,"end":472.34998,"sentiment":"neutral","sentiment_score":0.09344474971294404}],"sentiment":"neutral","sentiment_score":0.09344474971294404,"channel":1,"num_words":1,"start":471.84998,"end":472.34998},{"sentences":[{"text":"just let me know about the 22 units.","start":471.89502,"end":474.15503,"sentiment":"neutral","sentiment_score":0.07280596066266298}],"sentiment":"neutral","sentiment_score":0.07280596066266298,"channel":0,"num_words":8,"start":471.89502,"end":474.15503},{"sentences":[{"text":"Yep.","start":475.66498,"end":476.145,"sentiment":"neutral","sentiment_score":0.1572020947933197},{"text":"So if you can send that email, I will forward it to the LG team,","start":476.145,"end":480.00497,"sentiment":"neutral","sentiment_score":0.12247130945324898}],"sentiment":"neutral","sentiment_score":0.1246419835370034,"channel":1,"num_words":16,"start":475.66498,"end":480.00497},{"sentences":[{"text":"Mhmm.","start":479.575,"end":480.075,"sentiment":"neutral","sentiment_score":0.1187543123960495}],"sentiment":"neutral","sentiment_score":0.1187543123960495,"channel":0,"num_words":1,"start":479.575,"end":480.075},{"sentences":[{"text":"and we will try and get the best CTAs or whatever the latest CTA is, lead time from LG itself.","start":480.54498,"end":488.645,"sentiment":"neutral","sentiment_score":0.12102016992866993}],"sentiment":"neutral","sentiment_score":0.12102016992866993,"channel":1,"num_words":20,"start":480.54498,"end":488.645},{"sentences":[{"text":"Okay.","start":491.03,"end":491.53,"sentiment":"neutral","sentiment_score":0.11193668842315674},{"text":"No worries.","start":491.64893,"end":492.12894,"sentiment":"neutral","sentiment_score":0.14286355674266815},{"text":"We'll send over.","start":492.12894,"end":493.02893,"sentiment":"neutral","sentiment_score":0.13325408101081848}],"sentiment":"neutral","sentiment_score":0.13290434082349142,"channel":0,"num_words":6,"start":491.03,"end":493.02893},{"sentences":[{"text":"Yep.","start":493.58002,"end":493.98,"sentiment":"neutral","sentiment_score":0.1135830506682396},{"text":"No worries.","start":493.98,"end":494.46002,"sentiment":"neutral","sentiment_score":0.10029640048742294},{"text":"Thanks.","start":494.46002,"end":494.96002,"sentiment":"positive","sentiment_score":0.7719833850860596}],"sentiment":"neutral","sentiment_score":0.27153980918228626,"channel":1,"num_words":4,"start":493.58002,"end":494.96002},{"sentences":[{"text":"Okay.","start":496.84894,"end":497.1689,"sentiment":"positive","sentiment_score":0.5150967836380005},{"text":"Thanks.","start":497.1689,"end":497.6689,"sentiment":"neutral","sentiment_score":-0.07458024471998215}],"sentiment":"neutral","sentiment_score":0.22025826945900917,"channel":0,"num_words":2,"start":496.84894,"end":497.6689}]},"summary":{"result":"success","short":"The customer, Roland, is trying to get information about a SmartSetUp box from LG and is transferred to the sales team. He asks for the lead time for replacement battery cartridge and is directed to email the sales team to get an update. The customer also asks about a customer inquiry for a replacement battery cartridge and is directed to email the sales team with the lead time and the details."},"intents":{"segments":[{"text":"I missed your name. Ross from Tech Home Systems. Pratik, actually, I was inquiring about the product f t b dash six five zero zero. Give me a sec.","start_word":85,"end_word":113,"intents":[{"intent":"Inquire about product availability","confidence_score":0.04643161}]},{"text":"We we I just heard quote request and then r b C1 Quote request one dash quote request dash a p CRBC five. Yep.","start_word":360,"end_word":383,"intents":[{"intent":"Request quote","confidence_score":0.19853194}]},{"text":"I cannot find an email with that subject line.","start_word":403,"end_word":411,"intents":[{"intent":"Find email with subject line","confidence_score":0.0073493468},{"intent":"Find email","confidence_score":0.017826352}]},{"text":"I have send it in morning, 11:10AM. Morning.","start_word":412,"end_word":419,"intents":[{"intent":"Send email with ctas","confidence_score":0.0003471768}]},{"text":"I'll just ask him if what he has done with it. If it needs you are you asked for a special pricing. Right?","start_word":484,"end_word":506,"intents":[{"intent":"Ask for pricing","confidence_score":0.04891215}]},{"text":"So my colleague might be waiting for the APC product team to respond back to him. I'll I'll ask Mhmm. him to give you an update ASAP. Because pricing, we cannot Alright. do anything with the pricing. Mhmm. We we have to rely on the product team to help us with it. Yeah.","start_word":539,"end_word":591,"intents":[{"intent":"Update apc product team","confidence_score":0.032823116}]},{"text":"So if you can send that email, I will forward it to the LG team, Mhmm. and we will try and get the best CTAs or whatever the latest CTA is, lead time from LG itself. Okay.","start_word":627,"end_word":663,"intents":[{"intent":"Forward email","confidence_score":0.019014373},{"intent":"Send email to lgb team","confidence_score":0.019579597}]}]},"sentiments":{"segments":[{"text":"Please be on the line, and someone from the hardware sales team will attend to you shortly. Welcome to Dick Adani. You're speaking with Amanda. How can I help you today? Hi. Evening, Amanda. It's Ralph with Techcom. How are you? Hello, Roland. Yourself?","start_word":0,"end_word":43,"sentiment":"neutral","sentiment_score":0.1465039998292923},{"text":"Doing good.","start_word":44,"end_word":45,"sentiment":"positive","sentiment_score":0.44484299421310425},{"text":"Amanda, can you How transfer can I help? the call to sales team? The hardware sales? Yep. Hardware? Yep. Won't be a moment. Yep. Harvey. Thanks. Speaking. Hi, Patrick. It's Ross. How are you?","start_word":46,"end_word":79,"sentiment":"neutral","sentiment_score":0.07419336587190628},{"text":"I'm good. Thank you.","start_word":80,"end_word":83,"sentiment":"positive","sentiment_score":0.4372645616531372},{"text":"Sorry. I missed your name. Ross from Tech Home Systems. Pratik, actually, I was inquiring about the product f t b dash six five zero zero. Give me a sec. Yep. The SmartSetUp box from LG? Right. Yep. How can I help you But with me? I know he was after, like, 40 units. I can see currently there are 18. So let's try and do, like, how soon, like, you can make it available. Let me check if there is any on other as soon as they required. Next week. Look. I'll have we like to go and find out from LG. So I like to send this to our LG product team because the standard lead time that shows on the system is ninety nine days. So Okay. yeah. Unfortunately, Mhmm. I won't be able to tell it tell you right now. I would suggest if you can send us an email Mhmm. on sales@decadata.com.au. Mhmm. We can come back to you on that. Sure. And one more thing, but this morning, I sent one more inquiry to sales team, but haven't heard back from them. So, like, it was regarding APC. What was the subject line of the email? Port request, APC RBC And15. RBC. And15. From tech on sales. Is there any dash or anything in between the r b c or just one word r b C115?","start_word":84,"end_word":315,"sentiment":"neutral","sentiment_score":0.002229982288554311},{"text":"Sorry. Your voice is breaking too much. I can barely hear you. It's cutting out too much.","start_word":316,"end_word":332,"sentiment":"negative","sentiment_score":-0.6560096144676208},{"text":"Can you say that Can again? you hear me now? Yep. Oh, you're gone again. Hello? Hello? Can you hear me? Yes. I can hear you now. We we I just heard quote request and then r b C1 Quote request one dash quote request dash a p CRBC five. Yep. 115, and you can find it. It's a a p c replacement battery cartridge. I'm just searching with RBC115. I cannot find an email with that subject line. I have send it in morning, 11:10AM. Morning. You can search So for Techcom a is p t c e c h how do you spell Techom? o m p e c Techom. h o m Okay. sale. Did you find it? We have a customer for 5 into APC replacement battery cartridge. Is that the one? Yep. From Ross. Yeah. It is sitting with Right. one of my colleague, Aaron. Mhmm. I'll just ask him if what he has done with it. If it needs you are you asked for a special pricing. Right? We have a customer inquiry for Right. five less price Somebody for five is units. ready Yes. to proceed. Yes. He is ready to proceed. Just want yeah. Move forward Yeah. then. So my colleague might be waiting for the APC product team to respond back to him. I'll I'll ask Mhmm. him to give you an update ASAP. Because pricing, we cannot Alright. do anything with the pricing. Mhmm. We we have to rely on the product team to help us with it. Yeah. Is there anything else that I can help you with? Oh, all good. Just let me know. I'll write an email to the team, and Mhmm. just let me know about the 22 units. Yep. So if you can send that email, I will forward it to the LG team, Mhmm. and we will try and get the best CTAs or whatever the latest CTA is, lead time from LG itself. Okay. No worries. We'll send over. Yep. No worries.","start_word":333,"end_word":671,"sentiment":"neutral","sentiment_score":0.021003710106015205},{"text":"Thanks. Okay. Thanks.","start_word":672,"end_word":674,"sentiment":"positive","sentiment_score":0.6830624938011169}],"average":{"sentiment":"neutral","sentiment_score":0.019377556952325015}}}}