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The agent suggests dropping an email to Michael's manager, and the call ends with both parties saying goodbye."},"intents":{"segments":[{"text":"But just to clarify, is Michael Cunyal is the IT manager here at Crow Wing? Yes. Okay.","start_word":30,"end_word":46,"intents":[{"intent":"Clarify it manager's role","confidence_score":0.03583573}]},{"text":"Maybe I'll just drop an email to him. Thank Yeah. you.","start_word":48,"end_word":58,"intents":[{"intent":"Drop an email","confidence_score":0.085852675},{"intent":"Confirm email","confidence_score":0.124124125}]}]},"sentiments":{"segments":[{"text":"Good afternoon, please.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.3496796488761902},{"text":"It's Payne. Gina speaking. Yes, dear.","start_word":3,"end_word":8,"sentiment":"neutral","sentiment_score":0.18961451947689056},{"text":"Good looking for Michael Cunial.","start_word":9,"end_word":13,"sentiment":"positive","sentiment_score":0.4699979424476623},{"text":"Oh, I'm sorry. He he's not in today. He's not working Oh, today. I I see. But just to clarify, is Michael Cunyal is the IT manager here at Crow Wing? Yes. Okay. Alright. Maybe I'll just drop an email to him.","start_word":14,"end_word":55,"sentiment":"neutral","sentiment_score":-0.053521208465099335},{"text":"Thank Yeah. you. That would be great.","start_word":56,"end_word":62,"sentiment":"positive","sentiment_score":0.5622119307518005},{"text":"Okay. No worries. Mhmm. Bye. See you. Bye.","start_word":63,"end_word":70,"sentiment":"neutral","sentiment_score":0.13117073476314545}],"average":{"sentiment":"neutral","sentiment_score":0.09991949254816228}}}}