{"metadata":{"transaction_key":"deprecated","request_id":"01a0acec-05b3-7970-ae48-a4880ee42802","sha256":"c55138c76b5c21d59387df296fa491fa4332d98639853118edf70dc51abf6e08","created":"2026-09-17T01:12:25.484Z","duration":68.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":188,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":213,"output_tokens":213},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":213,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. James, it's Ronald from Cloud Solution IT. How are you doing today? Yeah, James? Yeah. It's Ronald from Cloud Solution IT. How are you doing? Sorry. Cloud Cloud solution IT? Yep. James, I hope you still remember the company because the last time that I talked to you, it was temporary. Mhmm. Sir, this is regarding the introductory meeting that we're requesting. If you can remember. Alright. No no worries. Thank you, James.","confidence":0.9980469,"words":[{"word":"yeah","start":4.0,"end":4.24,"confidence":0.93896484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09754359722137453},{"word":"good","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.29822632670402527},{"word":"morning","start":4.48,"end":4.98,"confidence":0.91625977,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2770674228668213},{"word":"james","start":5.3599997,"end":5.8399997,"confidence":0.95703125,"punctuated_word":"James,","sentiment":"neutral","sentiment_score":0.206499844789505},{"word":"it's","start":5.8399997,"end":6.3399997,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.25218626856803894},{"word":"ronald","start":6.56,"end":7.06,"confidence":0.9658203,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2094369530677795},{"word":"from","start":7.3599997,"end":7.8599997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20540975034236908},{"word":"cloud","start":7.9199996,"end":8.24,"confidence":0.63623047,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.18089675903320312},{"word":"solution","start":8.24,"end":8.74,"confidence":0.94384766,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2302612662315369},{"word":"it","start":8.88,"end":9.38,"confidence":0.99121094,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1989350318908691},{"word":"how","start":10.0,"end":10.16,"confidence":0.9316406,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.16247911751270294},{"word":"are","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16025826334953308},{"word":"you","start":10.32,"end":10.4,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1845025271177292},{"word":"doing","start":10.4,"end":10.719999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.16799142956733704},{"word":"today","start":10.719999,"end":11.219999,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.10925306379795074},{"word":"yeah","start":15.215,"end":15.615,"confidence":0.8046875,"punctuated_word":"Yeah,","sentiment":"neutral","sentiment_score":0.017864888533949852},{"word":"james","start":15.615,"end":16.115,"confidence":0.9785156,"punctuated_word":"James?","sentiment":"neutral","sentiment_score":0.009550095535814762},{"word":"yeah","start":19.295,"end":19.615,"confidence":0.66882324,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03198873624205589},{"word":"it's","start":19.615,"end":20.115,"confidence":0.81640625,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05403159186244011},{"word":"ronald","start":20.414999,"end":20.914999,"confidence":0.9375,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.07778473943471909},{"word":"from","start":21.055,"end":21.535,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0836167186498642},{"word":"cloud","start":21.535,"end":21.855,"confidence":0.72216797,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.07362931221723557},{"word":"solution","start":21.855,"end":22.335,"confidence":0.9404297,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.07272031903266907},{"word":"it","start":22.335,"end":22.835,"confidence":0.9951172,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.06891533732414246},{"word":"how","start":24.335,"end":24.494999,"confidence":0.98828125,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.08993350714445114},{"word":"are","start":24.494999,"end":24.654999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08104981482028961},{"word":"you","start":24.654999,"end":24.735,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08386100083589554},{"word":"doing","start":24.735,"end":25.235,"confidence":1.0,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.04509211331605911},{"word":"sorry","start":27.375,"end":27.695,"confidence":0.95043945,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.028539879247546196},{"word":"cloud","start":27.695,"end":28.195,"confidence":0.99902344,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.01144043356180191},{"word":"cloud","start":28.619999,"end":29.019999,"confidence":0.9980469,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.013139938935637474},{"word":"solution","start":29.019999,"end":29.519999,"confidence":0.6513672,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":-0.019050296396017075},{"word":"it","start":29.58,"end":30.08,"confidence":0.9470215,"punctuated_word":"IT?","sentiment":"neutral","sentiment_score":-0.009133180603384972},{"word":"yep","start":32.86,"end":33.36,"confidence":0.96191406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.023209936916828156},{"word":"james","start":33.579998,"end":33.98,"confidence":0.9562988,"punctuated_word":"James,","sentiment":"neutral","sentiment_score":0.004342060536146164},{"word":"i","start":33.98,"end":34.219997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012562133371829988},{"word":"hope","start":34.219997,"end":34.46,"confidence":0.9980469,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":-0.032305777072906494},{"word":"you","start":34.46,"end":34.62,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014242727309465408},{"word":"still","start":34.62,"end":35.1,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.01886819675564766},{"word":"remember","start":35.1,"end":35.5,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.004036081954836845},{"word":"the","start":35.5,"end":35.739998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02076205052435398},{"word":"company","start":35.739998,"end":36.059998,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.020096346735954285},{"word":"because","start":36.059998,"end":36.379997,"confidence":0.61816406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.008335709571838379},{"word":"the","start":36.379997,"end":36.54,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0366378091275692},{"word":"last","start":36.54,"end":36.78,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.053570181131362915},{"word":"time","start":36.78,"end":36.94,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.04596374183893204},{"word":"that","start":36.94,"end":37.18,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.031154191121459007},{"word":"i","start":37.18,"end":37.26,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017113743349909782},{"word":"talked","start":37.26,"end":37.5,"confidence":0.98291016,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":-0.01044023409485817},{"word":"to","start":37.5,"end":37.66,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015823420137166977},{"word":"you","start":37.66,"end":37.899998,"confidence":0.9123535,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.013938079588115215},{"word":"it","start":37.899998,"end":38.059998,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.020599357783794403},{"word":"was","start":38.059998,"end":38.559998,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01808922365307808},{"word":"temporary","start":39.42,"end":39.92,"confidence":0.6533203,"punctuated_word":"temporary.","sentiment":"neutral","sentiment_score":-0.11307591944932938},{"word":"mhmm","start":49.315,"end":49.795,"confidence":0.8218384,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.002986304461956024},{"word":"sir","start":49.795,"end":50.035,"confidence":0.986084,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.01975213550031185},{"word":"this","start":50.035,"end":50.275,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03661026060581207},{"word":"is","start":50.275,"end":50.515,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.030527031049132347},{"word":"regarding","start":50.515,"end":50.835,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.019542835652828217},{"word":"the","start":50.835,"end":51.075,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02416335791349411},{"word":"introductory","start":51.075,"end":51.575,"confidence":1.0,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":-0.016495123505592346},{"word":"meeting","start":51.635,"end":51.875,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.012847408652305605},{"word":"that","start":51.875,"end":52.114998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.021051542833447456},{"word":"we're","start":52.114998,"end":52.355,"confidence":0.9851074,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.024072399362921715},{"word":"requesting","start":52.355,"end":52.855,"confidence":0.69970703,"punctuated_word":"requesting.","sentiment":"neutral","sentiment_score":-0.01592821627855301},{"word":"if","start":53.155,"end":53.315,"confidence":0.5541992,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.02009954489767551},{"word":"you","start":53.315,"end":53.395,"confidence":0.5283203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014167321845889091},{"word":"can","start":53.395,"end":53.635002,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.014735321514308453},{"word":"remember","start":53.635002,"end":54.135002,"confidence":0.8408203,"punctuated_word":"remember.","sentiment":"neutral","sentiment_score":-0.022565651684999462},{"word":"alright","start":60.41,"end":60.91,"confidence":0.892334,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12044989317655563},{"word":"no","start":60.969997,"end":61.37,"confidence":0.99316406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1180046573281288},{"word":"no","start":61.37,"end":61.609997,"confidence":0.59375,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.10391359776258469},{"word":"worries","start":61.609997,"end":62.01,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2193264216184616},{"word":"thank","start":62.01,"end":62.25,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4239713847637177},{"word":"you","start":62.25,"end":62.41,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4640939235687256},{"word":"james","start":62.41,"end":62.91,"confidence":1.0,"punctuated_word":"James.","sentiment":"positive","sentiment_score":0.3458945155143738}],"paragraphs":{"transcript":"\nYeah. Good morning. James, it's Ronald from Cloud Solution IT. How are you doing today? Yeah, James?\n\nYeah. It's Ronald from Cloud Solution IT. How are you doing? Sorry. Cloud Cloud solution IT?\n\nYep. James, I hope you still remember the company because the last time that I talked to you, it was temporary. Mhmm. Sir, this is regarding the introductory meeting that we're requesting. If you can remember.\n\nAlright. No no worries. Thank you, James.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.09754359722137453},{"text":"Good morning.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.2876468747854233},{"text":"James, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.38,"sentiment":"neutral","sentiment_score":0.21194655341761454},{"text":"How are you doing today?","start":10.0,"end":11.219999,"sentiment":"neutral","sentiment_score":0.1568968802690506},{"text":"Yeah, James?","start":15.215,"end":16.115,"sentiment":"neutral","sentiment_score":0.013707492034882307}],"sentiment":"neutral","sentiment_score":0.17460956506650238,"num_words":17,"start":4.0,"end":16.115},{"sentences":[{"text":"Yeah.","start":19.295,"end":19.615,"sentiment":"neutral","sentiment_score":0.03198873624205589},{"text":"It's Ronald from Cloud Solution IT.","start":19.615,"end":22.835,"sentiment":"neutral","sentiment_score":0.07178300308684508},{"text":"How are you doing?","start":24.335,"end":25.235,"sentiment":"neutral","sentiment_score":0.07498410902917385},{"text":"Sorry.","start":27.375,"end":27.695,"sentiment":"neutral","sentiment_score":-0.028539879247546196},{"text":"Cloud Cloud solution IT?","start":27.695,"end":30.08,"sentiment":"neutral","sentiment_score":-0.013190962374210358}],"sentiment":"neutral","sentiment_score":0.042582466383464634,"num_words":16,"start":19.295,"end":30.08},{"sentences":[{"text":"Yep.","start":32.86,"end":33.36,"sentiment":"neutral","sentiment_score":0.023209936916828156},{"text":"James, I hope you still remember the company because the last time that I talked to you, it was temporary.","start":33.579998,"end":39.92,"sentiment":"neutral","sentiment_score":-0.0251636432018131},{"text":"Mhmm.","start":49.315,"end":49.795,"sentiment":"neutral","sentiment_score":0.002986304461956024},{"text":"Sir, this is regarding the introductory meeting that we're requesting.","start":49.795,"end":52.855,"sentiment":"neutral","sentiment_score":-0.022099031135439873},{"text":"If you can remember.","start":53.155,"end":54.135002,"sentiment":"neutral","sentiment_score":-0.01789195998571813}],"sentiment":"neutral","sentiment_score":-0.02137874372096525,"num_words":36,"start":32.86,"end":54.135002},{"sentences":[{"text":"Alright.","start":60.41,"end":60.91,"sentiment":"neutral","sentiment_score":0.12044989317655563},{"text":"No no worries.","start":60.969997,"end":62.01,"sentiment":"neutral","sentiment_score":0.14708155890305838},{"text":"Thank you, James.","start":62.01,"end":62.91,"sentiment":"positive","sentiment_score":0.41131994128227234}],"sentiment":"neutral","sentiment_score":0.25652205624750685,"num_words":7,"start":60.41,"end":62.91}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Who who am I speaking to? From what solution? Sorry. Yeah. Yeah. Yeah. Yeah. We had a deal before. We had a deal before, but so but probably, we wouldn't go any further. Thank you. No. No. No. As I told you, we don't don't don't don't need to go talk anymore. Thank you. Bye. That's a lot. Yep.","confidence":0.98291016,"words":[{"word":"hello","start":1.92,"end":2.42,"confidence":0.986084,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.019634228199720383},{"word":"hello","start":10.08,"end":10.58,"confidence":0.8725586,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.17309412360191345},{"word":"who","start":17.255,"end":17.575,"confidence":0.6430664,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.007348691113293171},{"word":"who","start":17.575,"end":17.735,"confidence":0.9536133,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.007273721508681774},{"word":"am","start":17.735,"end":17.815,"confidence":0.9970703,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.004181047901511192},{"word":"i","start":17.815,"end":17.895,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0033909976482391357},{"word":"speaking","start":17.895,"end":18.295,"confidence":0.9970703,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.0004609152674674988},{"word":"to","start":18.295,"end":18.795,"confidence":0.9951172,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.0022054179571568966},{"word":"from","start":24.775,"end":25.275,"confidence":0.8286133,"punctuated_word":"From","sentiment":"neutral","sentiment_score":3.783963620662689e-6},{"word":"what","start":25.335,"end":25.654999,"confidence":0.5263672,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.00176234170794487},{"word":"solution","start":25.654999,"end":26.154999,"confidence":0.9855957,"punctuated_word":"solution?","sentiment":"neutral","sentiment_score":0.0003815554082393646},{"word":"sorry","start":26.215,"end":26.715,"confidence":0.8347168,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03651876375079155},{"word":"yeah","start":31.22,"end":31.46,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0045235492289066315},{"word":"yeah","start":31.46,"end":31.7,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011262531392276289},{"word":"yeah","start":31.7,"end":32.2,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01815684512257576},{"word":"yeah","start":39.379997,"end":39.7,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.054061561822891235},{"word":"we","start":39.7,"end":39.86,"confidence":0.9819336,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.17181581258773804},{"word":"had","start":39.86,"end":40.02,"confidence":0.9350586,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.12184178829193117},{"word":"a","start":40.02,"end":40.18,"confidence":0.8574219,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13175040483474731},{"word":"deal","start":40.18,"end":40.42,"confidence":0.9326172,"punctuated_word":"deal","sentiment":"neutral","sentiment_score":-0.15268251299858093},{"word":"before","start":40.42,"end":40.92,"confidence":0.8664551,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.11870098859071732},{"word":"we","start":41.14,"end":41.22,"confidence":0.9921875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.13984227180480957},{"word":"had","start":41.22,"end":41.379997,"confidence":0.7109375,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.08515315502882004},{"word":"a","start":41.379997,"end":41.54,"confidence":0.48120117,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10662446916103364},{"word":"deal","start":41.54,"end":41.78,"confidence":0.99121094,"punctuated_word":"deal","sentiment":"neutral","sentiment_score":-0.10572667419910432},{"word":"before","start":41.78,"end":42.18,"confidence":0.81933594,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.1059281975030899},{"word":"but","start":42.18,"end":42.68,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11509578675031662},{"word":"so","start":42.9,"end":43.14,"confidence":0.5131836,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.15556073188781738},{"word":"but","start":43.379997,"end":43.875,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11195038259029388},{"word":"probably","start":44.115,"end":44.615,"confidence":0.767334,"punctuated_word":"probably,","sentiment":"neutral","sentiment_score":-0.23519869148731232},{"word":"we","start":46.035,"end":46.275,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.216725155711174},{"word":"wouldn't","start":46.275,"end":46.675,"confidence":0.98291016,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.17424969375133514},{"word":"go","start":46.675,"end":46.835,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.1872055232524872},{"word":"any","start":46.835,"end":47.155,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1703185737133026},{"word":"further","start":47.155,"end":47.655,"confidence":0.9995117,"punctuated_word":"further.","sentiment":"neutral","sentiment_score":-0.16764147579669952},{"word":"thank","start":47.955,"end":48.195,"confidence":0.9863281,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.18198105692863464},{"word":"you","start":48.195,"end":48.695,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12578773498535156},{"word":"no","start":54.675,"end":54.915,"confidence":0.7927246,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24260899424552915},{"word":"no","start":54.915,"end":55.075,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2683503329753876},{"word":"no","start":55.075,"end":55.395,"confidence":0.99609375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.29990410804748535},{"word":"as","start":55.395,"end":55.555,"confidence":0.78808594,"punctuated_word":"As","sentiment":"negative","sentiment_score":-0.33412566781044006},{"word":"i","start":55.555,"end":55.715,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28063544631004333},{"word":"told","start":55.715,"end":55.955,"confidence":0.9790039,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.20500333607196808},{"word":"you","start":55.955,"end":56.114998,"confidence":0.98217773,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.24597936868667605},{"word":"we","start":56.114998,"end":56.275,"confidence":0.99902344,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3925551176071167},{"word":"don't","start":56.275,"end":56.515,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.30104535818099976},{"word":"don't","start":56.515,"end":56.835,"confidence":0.98999023,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.280607670545578},{"word":"don't","start":56.835,"end":57.075,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.26188740134239197},{"word":"don't","start":57.075,"end":57.315,"confidence":0.9680176,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.25019606947898865},{"word":"need","start":57.315,"end":57.555,"confidence":0.9506836,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.257534384727478},{"word":"to","start":57.555,"end":57.715,"confidence":0.68603516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2839913070201874},{"word":"go","start":57.715,"end":58.035,"confidence":0.9482422,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.35567188262939453},{"word":"talk","start":58.035,"end":58.275,"confidence":0.9428711,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.3045218884944916},{"word":"anymore","start":58.275,"end":58.775,"confidence":0.99365234,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.3138309121131897},{"word":"thank","start":58.835,"end":59.075,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.14083696901798248},{"word":"you","start":59.075,"end":59.575,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0828074961900711},{"word":"bye","start":62.41,"end":62.91,"confidence":0.9904785,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.339211106300354},{"word":"that's","start":66.09,"end":66.409996,"confidence":0.71850586,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4118437170982361},{"word":"a","start":66.409996,"end":66.49,"confidence":0.9370117,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.41646015644073486},{"word":"lot","start":66.49,"end":66.99,"confidence":0.9890137,"punctuated_word":"lot.","sentiment":"neutral","sentiment_score":0.2931712865829468},{"word":"yep","start":67.45,"end":67.95,"confidence":0.767334,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06812955439090729}],"paragraphs":{"transcript":"\nHello? Hello? Who who am I speaking to? From what solution? Sorry.\n\nYeah. Yeah. Yeah. Yeah. We had a deal before.\n\nWe had a deal before, but so but probably, we wouldn't go any further. Thank you. No. No. No.\n\nAs I told you, we don't don't don't don't need to go talk anymore. Thank you. Bye. That's a lot. Yep.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.019634228199720383},{"text":"Hello?","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.17309412360191345},{"text":"Who who am I speaking to?","start":17.255,"end":18.795,"sentiment":"neutral","sentiment_score":-0.0021243549417704344},{"text":"From what solution?","start":24.775,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.00045900077869494754},{"text":"Sorry.","start":26.215,"end":26.715,"sentiment":"neutral","sentiment_score":-0.03651876375079155}],"sentiment":"neutral","sentiment_score":0.01184053800534457,"num_words":12,"start":1.92,"end":26.715},{"sentences":[{"text":"Yeah.","start":31.22,"end":31.46,"sentiment":"neutral","sentiment_score":0.0045235492289066315},{"text":"Yeah.","start":31.46,"end":31.7,"sentiment":"neutral","sentiment_score":0.011262531392276289},{"text":"Yeah.","start":31.7,"end":32.2,"sentiment":"neutral","sentiment_score":0.01815684512257576},{"text":"Yeah.","start":39.379997,"end":39.7,"sentiment":"neutral","sentiment_score":-0.054061561822891235},{"text":"We had a deal before.","start":39.7,"end":40.92,"sentiment":"neutral","sentiment_score":-0.13935830146074296}],"sentiment":"neutral","sentiment_score":-0.07965668259809415,"num_words":9,"start":31.22,"end":40.92},{"sentences":[{"text":"We had a deal before, but so but probably, we wouldn't go any further.","start":41.14,"end":47.655,"sentiment":"neutral","sentiment_score":-0.1483729130455426},{"text":"Thank you.","start":47.955,"end":48.695,"sentiment":"neutral","sentiment_score":0.1538843959569931},{"text":"No.","start":54.675,"end":54.915,"sentiment":"neutral","sentiment_score":-0.24260899424552915},{"text":"No.","start":54.915,"end":55.075,"sentiment":"neutral","sentiment_score":-0.2683503329753876},{"text":"No.","start":55.075,"end":55.395,"sentiment":"neutral","sentiment_score":-0.29990410804748535}],"sentiment":"neutral","sentiment_score":-0.13580607505221115,"num_words":19,"start":41.14,"end":55.395},{"sentences":[{"text":"As I told you, we don't don't don't don't need to go talk anymore.","start":55.395,"end":58.775,"sentiment":"neutral","sentiment_score":-0.29054184364421026},{"text":"Thank you.","start":58.835,"end":59.575,"sentiment":"neutral","sentiment_score":0.1118222326040268},{"text":"Bye.","start":62.41,"end":62.91,"sentiment":"positive","sentiment_score":0.339211106300354},{"text":"That's a lot.","start":66.09,"end":66.99,"sentiment":"positive","sentiment_score":0.3738250533739726},{"text":"Yep.","start":67.45,"end":67.95,"sentiment":"neutral","sentiment_score":0.06812955439090729}],"sentiment":"neutral","sentiment_score":-0.11024407261893862,"num_words":21,"start":55.395,"end":67.95}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good morning. James, it's Ronald from Cloud Solution IT. How\n\nChannel 1: Hello?\n\nChannel 0: are you doing today? Yeah, James?\n\nChannel 1: Who who am I speaking to?\n\nChannel 0: Yeah. It's Ronald from Cloud Solution IT. How are you doing?\n\nChannel 1: From what solution? Sorry.\n\nChannel 0: Sorry. Cloud Cloud solution IT?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yep. James, I hope you still remember the company because the last time that I talked to you, it was\n\nChannel 1: Yeah.\n\nChannel 0: temporary.\n\nChannel 1: We had a deal before. We had a deal before, but so but probably, we wouldn't go any further. Thank you.\n\nChannel 0: Mhmm. Sir, this is regarding the introductory meeting that we're requesting. If you can remember.\n\nChannel 1: No. No. No. As I told you, we don't don't don't don't need to go talk anymore. Thank you.\n\nChannel 0: Alright. No no worries. Thank you,\n\nChannel 1: Bye.\n\nChannel 0: James.\n\nChannel 1: That's a lot. Yep.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.019634228199720383}],"sentiment":"neutral","sentiment_score":0.019634228199720383,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Yeah.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.09754359722137453},{"text":"Good morning.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.2876468747854233},{"text":"James, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.38,"sentiment":"neutral","sentiment_score":0.21194655341761454},{"text":"How","start":10.0,"end":10.16,"sentiment":"neutral","sentiment_score":0.16247911751270294}],"sentiment":"neutral","sentiment_score":0.2108129398389296,"channel":0,"num_words":11,"start":4.0,"end":10.16},{"sentences":[{"text":"Hello?","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.17309412360191345}],"sentiment":"neutral","sentiment_score":0.17309412360191345,"channel":1,"num_words":1,"start":10.08,"end":10.58},{"sentences":[{"text":"are you doing today?","start":10.16,"end":11.219999,"sentiment":"neutral","sentiment_score":0.1555013209581375},{"text":"Yeah, James?","start":15.215,"end":16.115,"sentiment":"neutral","sentiment_score":0.013707492034882307}],"sentiment":"neutral","sentiment_score":0.10823671131705244,"channel":0,"num_words":6,"start":10.16,"end":16.115},{"sentences":[{"text":"Who who am I speaking to?","start":17.255,"end":18.795,"sentiment":"neutral","sentiment_score":-0.0021243549417704344}],"sentiment":"neutral","sentiment_score":-0.0021243549417704344,"channel":1,"num_words":6,"start":17.255,"end":18.795},{"sentences":[{"text":"Yeah.","start":19.295,"end":19.615,"sentiment":"neutral","sentiment_score":0.03198873624205589},{"text":"It's Ronald from Cloud Solution IT.","start":19.615,"end":22.835,"sentiment":"neutral","sentiment_score":0.07178300308684508},{"text":"How are you doing?","start":24.335,"end":25.235,"sentiment":"neutral","sentiment_score":0.07498410902917385}],"sentiment":"neutral","sentiment_score":0.06932938098907471,"channel":0,"num_words":11,"start":19.295,"end":25.235},{"sentences":[{"text":"From what solution?","start":24.775,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.00045900077869494754},{"text":"Sorry.","start":26.215,"end":26.715,"sentiment":"neutral","sentiment_score":-0.03651876375079155}],"sentiment":"neutral","sentiment_score":-0.009473941521719098,"channel":1,"num_words":4,"start":24.775,"end":26.715},{"sentences":[{"text":"Sorry.","start":27.375,"end":27.695,"sentiment":"neutral","sentiment_score":-0.028539879247546196},{"text":"Cloud Cloud solution IT?","start":27.695,"end":30.08,"sentiment":"neutral","sentiment_score":-0.013190962374210358}],"sentiment":"neutral","sentiment_score":-0.016260745748877526,"channel":0,"num_words":5,"start":27.375,"end":30.08},{"sentences":[{"text":"Yeah.","start":31.22,"end":31.46,"sentiment":"neutral","sentiment_score":0.0045235492289066315},{"text":"Yeah.","start":31.46,"end":31.7,"sentiment":"neutral","sentiment_score":0.011262531392276289},{"text":"Yeah.","start":31.7,"end":32.2,"sentiment":"neutral","sentiment_score":0.01815684512257576}],"sentiment":"neutral","sentiment_score":0.011314308581252893,"channel":1,"num_words":3,"start":31.22,"end":32.2},{"sentences":[{"text":"Yep.","start":32.86,"end":33.36,"sentiment":"neutral","sentiment_score":0.023209936916828156},{"text":"James, I hope you still remember the company because the last time that I talked to you, it was","start":33.579998,"end":38.559998,"sentiment":"neutral","sentiment_score":-0.020536681294049088}],"sentiment":"neutral","sentiment_score":-0.018349350383505224,"channel":0,"num_words":20,"start":32.86,"end":38.559998},{"sentences":[{"text":"Yeah.","start":39.379997,"end":39.7,"sentiment":"neutral","sentiment_score":-0.054061561822891235}],"sentiment":"neutral","sentiment_score":-0.054061561822891235,"channel":1,"num_words":1,"start":39.379997,"end":39.7},{"sentences":[{"text":"temporary.","start":39.42,"end":39.92,"sentiment":"neutral","sentiment_score":-0.11307591944932938}],"sentiment":"neutral","sentiment_score":-0.11307591944932938,"channel":0,"num_words":1,"start":39.42,"end":39.92},{"sentences":[{"text":"We had a deal before.","start":39.7,"end":40.92,"sentiment":"neutral","sentiment_score":-0.13935830146074296},{"text":"We had a deal before, but so but probably, we wouldn't go any further.","start":41.14,"end":47.655,"sentiment":"neutral","sentiment_score":-0.1483729130455426},{"text":"Thank you.","start":47.955,"end":48.695,"sentiment":"neutral","sentiment_score":0.1538843959569931}],"sentiment":"neutral","sentiment_score":-0.11744016657272975,"channel":1,"num_words":21,"start":39.7,"end":48.695},{"sentences":[{"text":"Mhmm.","start":49.315,"end":49.795,"sentiment":"neutral","sentiment_score":0.002986304461956024},{"text":"Sir, this is regarding the introductory meeting that we're requesting.","start":49.795,"end":52.855,"sentiment":"neutral","sentiment_score":-0.022099031135439873},{"text":"If you can remember.","start":53.155,"end":54.135002,"sentiment":"neutral","sentiment_score":-0.01789195998571813}],"sentiment":"neutral","sentiment_score":-0.019304789789021014,"channel":0,"num_words":15,"start":49.315,"end":54.135002},{"sentences":[{"text":"No.","start":54.675,"end":54.915,"sentiment":"neutral","sentiment_score":-0.24260899424552915},{"text":"No.","start":54.915,"end":55.075,"sentiment":"neutral","sentiment_score":-0.2683503329753876},{"text":"No.","start":55.075,"end":55.395,"sentiment":"neutral","sentiment_score":-0.29990410804748535},{"text":"As I told you, we don't don't don't don't need to go talk anymore.","start":55.395,"end":58.775,"sentiment":"neutral","sentiment_score":-0.29054184364421026},{"text":"Thank you.","start":58.835,"end":59.575,"sentiment":"neutral","sentiment_score":0.1118222326040268}],"sentiment":"neutral","sentiment_score":-0.24498972531996274,"channel":1,"num_words":19,"start":54.675,"end":59.575},{"sentences":[{"text":"Alright.","start":60.41,"end":60.91,"sentiment":"neutral","sentiment_score":0.12044989317655563},{"text":"No no worries.","start":60.969997,"end":62.01,"sentiment":"neutral","sentiment_score":0.14708155890305838},{"text":"Thank you,","start":62.01,"end":62.41,"sentiment":"positive","sentiment_score":0.4440326541662216}],"sentiment":"neutral","sentiment_score":0.24162664636969566,"channel":0,"num_words":6,"start":60.41,"end":62.41},{"sentences":[{"text":"Bye.","start":62.41,"end":62.91,"sentiment":"positive","sentiment_score":0.339211106300354}],"sentiment":"positive","sentiment_score":0.339211106300354,"channel":1,"num_words":1,"start":62.41,"end":62.91},{"sentences":[{"text":"James.","start":62.41,"end":62.91,"sentiment":"positive","sentiment_score":0.3458945155143738}],"sentiment":"positive","sentiment_score":0.3458945155143738,"channel":0,"num_words":1,"start":62.41,"end":62.91},{"sentences":[{"text":"That's a lot.","start":66.09,"end":66.99,"sentiment":"positive","sentiment_score":0.3738250533739726},{"text":"Yep.","start":67.45,"end":67.95,"sentiment":"neutral","sentiment_score":0.06812955439090729}],"sentiment":"neutral","sentiment_score":0.29740117862820625,"channel":1,"num_words":4,"start":66.09,"end":67.95}]},"summary":{"result":"success","short":"An IT representative named Ronald calls a customer named James to discuss an introductory meeting. James recalls a previous deal with the company but declines any further discussion. Ronald reminds James that they do not need to talk anymore and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good morning. James, it's Ronald from Cloud Solution IT. How Hello? are you doing today? Yeah, James? Who who am I speaking to? Yeah. It's Ronald from Cloud Solution IT. How are you doing? From what solution? Sorry. Sorry. Cloud Cloud solution IT? Yeah. Yeah. Yeah. Yep. James, I hope you still remember the company because the last time that I talked to you, it was Yeah. temporary. We had a deal before. We had a deal before, but so but probably, we wouldn't go any further. Thank you. Mhmm. Sir, this is regarding the introductory meeting that we're requesting. If you can remember. No. No. No. As I told you, we don't don't don't don't need to go talk anymore. Thank you. Alright. No no worries.","start_word":0,"end_word":128,"sentiment":"neutral","sentiment_score":-0.031235715374350548},{"text":"Thank you, James. Bye. That's a lot.","start_word":129,"end_word":135,"sentiment":"positive","sentiment_score":0.3810917139053345},{"text":"Yep.","start_word":136,"end_word":136,"sentiment":"neutral","sentiment_score":0.0917946845293045}],"average":{"sentiment":"neutral","sentiment_score":-0.0004657484556027981}}}}