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This is Vishnu. So I would need assistance in activating international roaming pack for my mobile. I'm not sure whether this is the right support number which can help me with this. Hello? Yeah? It's 96 0. And it's registered overseas. Okay. Cool. That's fine. All good, ma'am. Thank you. Thanks for that. 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This is Vishnu. So I would need assistance in activating international roaming pack for my mobile. I'm not sure whether this is the right support number which can help me with this. Hello?\n\nYeah? It's 96 0. And it's registered overseas. Okay. Cool.\n\nThat's fine. All good, ma'am. Thank you. Thanks for that. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.030963264405727383},{"text":"This is Vishnu.","start":8.8,"end":9.679999,"sentiment":"neutral","sentiment_score":0.032233010356624923},{"text":"So I would need assistance in activating international roaming pack for my mobile.","start":9.679999,"end":16.615,"sentiment":"neutral","sentiment_score":0.01586697859546313},{"text":"I'm not sure whether this is the right support number which can help me with this.","start":18.035,"end":24.81,"sentiment":"neutral","sentiment_score":-0.02859353037638357},{"text":"Hello?","start":33.21,"end":33.61,"sentiment":"neutral","sentiment_score":-0.005190260708332062}],"sentiment":"neutral","sentiment_score":-0.0037868743974660687,"num_words":34,"start":8.16,"end":33.61},{"sentences":[{"text":"Yeah?","start":33.61,"end":34.11,"sentiment":"neutral","sentiment_score":-0.0038233015220612288},{"text":"It's 96 0.","start":38.329998,"end":46.125,"sentiment":"neutral","sentiment_score":-0.005566604668274522},{"text":"And it's registered overseas.","start":49.864998,"end":51.565,"sentiment":"neutral","sentiment_score":-0.016215961426496506},{"text":"Okay.","start":60.96,"end":61.28,"sentiment":"neutral","sentiment_score":-0.015072397887706757},{"text":"Cool.","start":61.28,"end":61.78,"sentiment":"neutral","sentiment_score":-0.04266594350337982}],"sentiment":"neutral","sentiment_score":-0.01431253026239574,"num_words":10,"start":33.61,"end":61.78},{"sentences":[{"text":"That's fine.","start":69.275,"end":70.095,"sentiment":"neutral","sentiment_score":-0.05702172592282295},{"text":"All good, ma'am.","start":71.595,"end":72.655,"sentiment":"positive","sentiment_score":0.334787259499232},{"text":"Thank you.","start":73.115005,"end":73.755005,"sentiment":"positive","sentiment_score":0.3510555624961853},{"text":"Thanks for that.","start":73.755005,"end":74.715004,"sentiment":"positive","sentiment_score":0.4988162914911906},{"text":"Bye.","start":74.715004,"end":75.215004,"sentiment":"neutral","sentiment_score":0.28738921880722046}],"sentiment":"neutral","sentiment_score":0.3069334131750194,"num_words":11,"start":69.275,"end":75.215004}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertow tech support. How can I assist you today?\n\nChannel 1: Hi. This is Vishnu. So I would need assistance in activating international roaming pack for my mobile. I'm\n\nChannel 0: Okay.\n\nChannel 1: not sure whether this is the right support number which can help me\n\nChannel 0: To\n\nChannel 1: with\n\nChannel 0: call.\n\nChannel 1: this.\n\nChannel 0: Mhmm. Hello?\n\nChannel 1: Hello? Yeah?\n\nChannel 0: Yeah. May I know what number is it\n\nChannel 1: It's\n\nChannel 0: it is?\n\nChannel 1: 96\n\nChannel 0: Okay. Is that did you register\n\nChannel 1: 0.\n\nChannel 0: the number from other country or here in Australia?\n\nChannel 1: And it's registered overseas.\n\nChannel 0: Okay. I see. Thank you for confirming. But since we are Airtel Australia, we only service Australian phone numbers.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Cool.\n\nChannel 0: Unfortunately, we are unable to resolve this issue for you as we're not affiliated with other Airtel company. This\n\nChannel 1: That's\n\nChannel 0: is solely\n\nChannel 1: fine.\n\nChannel 0: Australia. Yeah.\n\nChannel 1: All good, ma'am. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Thanks for that.\n\nChannel 0: You're welcome.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.13435152173042297},{"text":"Good afternoon.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.33169959485530853},{"text":"This is Maureen from Ertow tech support.","start":2.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.31209530574934824},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"neutral","sentiment_score":0.3010674367348353}],"sentiment":"neutral","sentiment_score":0.2993014045059681,"channel":0,"num_words":16,"start":1.04,"end":7.14},{"sentences":[{"text":"Hi.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.030963264405727383},{"text":"This is Vishnu.","start":8.8,"end":9.679999,"sentiment":"neutral","sentiment_score":0.032233010356624923},{"text":"So I would need assistance in activating international roaming pack for my 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numbers.","start":55.77,"end":60.35,"sentiment":"neutral","sentiment_score":-0.019257767591625452}],"sentiment":"neutral","sentiment_score":0.014550960353134494,"channel":0,"num_words":19,"start":53.015,"end":60.35},{"sentences":[{"text":"Okay.","start":60.96,"end":61.28,"sentiment":"neutral","sentiment_score":-0.015072397887706757}],"sentiment":"neutral","sentiment_score":-0.015072397887706757,"channel":1,"num_words":1,"start":60.96,"end":61.28},{"sentences":[{"text":"Yeah.","start":61.05,"end":61.45,"sentiment":"neutral","sentiment_score":-0.01412668265402317}],"sentiment":"neutral","sentiment_score":-0.01412668265402317,"channel":0,"num_words":1,"start":61.05,"end":61.45},{"sentences":[{"text":"Cool.","start":61.28,"end":61.78,"sentiment":"neutral","sentiment_score":-0.04266594350337982}],"sentiment":"neutral","sentiment_score":-0.04266594350337982,"channel":1,"num_words":1,"start":61.28,"end":61.78},{"sentences":[{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with other Airtel company.","start":61.45,"end":68.43,"sentiment":"negative","sentiment_score":-0.38748063643773395},{"text":"This","start":69.13,"end":69.37,"sentiment":"neutral","sentiment_score":-0.1332208216190338}],"sentiment":"negative","sentiment_score":-0.3740985409209603,"channel":0,"num_words":19,"start":61.45,"end":69.37},{"sentences":[{"text":"That's","start":69.275,"end":69.595,"sentiment":"neutral","sentiment_score":-0.07263215631246567}],"sentiment":"neutral","sentiment_score":-0.07263215631246567,"channel":1,"num_words":1,"start":69.275,"end":69.595},{"sentences":[{"text":"is solely","start":69.37,"end":69.975,"sentiment":"neutral","sentiment_score":-0.05518116429448128}],"sentiment":"neutral","sentiment_score":-0.05518116429448128,"channel":0,"num_words":2,"start":69.37,"end":69.975},{"sentences":[{"text":"fine.","start":69.595,"end":70.095,"sentiment":"neutral","sentiment_score":-0.04141129553318024}],"sentiment":"neutral","sentiment_score":-0.04141129553318024,"channel":1,"num_words":1,"start":69.595,"end":70.095},{"sentences":[{"text":"Australia.","start":70.215,"end":70.715,"sentiment":"neutral","sentiment_score":-0.018038393929600716},{"text":"Yeah.","start":70.775,"end":71.275,"sentiment":"neutral","sentiment_score":0.0830649584531784}],"sentiment":"neutral","sentiment_score":0.032513282261788845,"channel":0,"num_words":2,"start":70.215,"end":71.275},{"sentences":[{"text":"All good, ma'am.","start":71.595,"end":72.655,"sentiment":"positive","sentiment_score":0.334787259499232},{"text":"Thank you.","start":73.115005,"end":73.755005,"sentiment":"positive","sentiment_score":0.3510555624961853}],"sentiment":"positive","sentiment_score":0.34129458069801333,"channel":1,"num_words":5,"start":71.595,"end":73.755005},{"sentences":[{"text":"Okay.","start":73.655,"end":74.155,"sentiment":"neutral","sentiment_score":0.24702088534832}],"sentiment":"neutral","sentiment_score":0.24702088534832,"channel":0,"num_words":1,"start":73.655,"end":74.155},{"sentences":[{"text":"Thanks for that.","start":73.755005,"end":74.715004,"sentiment":"positive","sentiment_score":0.4988162914911906}],"sentiment":"positive","sentiment_score":0.4988162914911906,"channel":1,"num_words":3,"start":73.755005,"end":74.715004},{"sentences":[{"text":"You're welcome.","start":74.375,"end":75.174995,"sentiment":"positive","sentiment_score":0.44362683594226837}],"sentiment":"positive","sentiment_score":0.44362683594226837,"channel":0,"num_words":2,"start":74.375,"end":75.174995},{"sentences":[{"text":"Bye.","start":74.715004,"end":75.215004,"sentiment":"neutral","sentiment_score":0.28738921880722046}],"sentiment":"neutral","sentiment_score":0.28738921880722046,"channel":1,"num_words":1,"start":74.715004,"end":75.215004},{"sentences":[{"text":"Bye.","start":75.174995,"end":75.494995,"sentiment":"neutral","sentiment_score":0.2984102964401245},{"text":"Have a great day.","start":75.494995,"end":76.555,"sentiment":"positive","sentiment_score":0.5155427157878876}],"sentiment":"positive","sentiment_score":0.47211623191833496,"channel":0,"num_words":5,"start":75.174995,"end":76.555}]},"summary":{"result":"success","short":"The customer, Vishnu, called Er acknowledge tech support for assistance in activating international roaming pack for their mobile phone. The representative, Maureen, informed Vishnu that they only service Australian phone numbers and that they are unable to resolve the issue since they are not affiliated with any Airtel companies. Maureen thanked Vishnu and ended the call."},"intents":{"segments":[{"text":"Hi. This is Vishnu. So I would need assistance in activating international roaming pack for my mobile. I'm Okay.","start_word":16,"end_word":34,"intents":[{"intent":"Assist with roaming pack activation","confidence_score":0.31956282}]},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with other Airtel company. This That's is solely fine. Australia.","start_word":110,"end_word":133,"intents":[{"intent":"Resolve issue","confidence_score":0.04692918}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ertow tech support. How can I assist you today? Hi. This is Vishnu. So I would need assistance in activating international roaming pack for my mobile. I'm Okay. not sure whether this is the right support number which can help me To with call. this. Mhmm. Hello? Hello? Yeah? Yeah. May I know what number is it It's it is? 96 Okay. Is that did you register 0. the number from other country or here in Australia? And it's registered overseas. Okay. I see. Thank you for confirming. But since we are Airtel Australia, we only service Australian phone numbers. Okay. Yeah. Cool.","start_word":0,"end_word":109,"sentiment":"neutral","sentiment_score":0.0427846796810627},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with other Airtel company.","start_word":110,"end_word":127,"sentiment":"negative","sentiment_score":-0.38154658675193787},{"text":"This That's is solely fine. Australia. Yeah.","start_word":128,"end_word":134,"sentiment":"neutral","sentiment_score":-0.03583522140979767},{"text":"All good, ma'am.","start_word":135,"end_word":137,"sentiment":"positive","sentiment_score":0.3417624831199646},{"text":"Thank you. Okay.","start_word":138,"end_word":140,"sentiment":"neutral","sentiment_score":0.29431724548339844},{"text":"Thanks for that. You're welcome.","start_word":141,"end_word":145,"sentiment":"positive","sentiment_score":0.4611919820308686},{"text":"Bye. Bye.","start_word":146,"end_word":147,"sentiment":"neutral","sentiment_score":0.2928997576236725},{"text":"Have a great day.","start_word":148,"end_word":151,"sentiment":"positive","sentiment_score":0.558957576751709}],"average":{"sentiment":"neutral","sentiment_score":0.0450122732865183}}}}