{"metadata":{"transaction_key":"deprecated","request_id":"019ed898-e7dd-72d2-98ca-d35707f311b7","sha256":"58320a130ade6e75dc1b7f1920c1a8204a30ca7937ee8e4d65cfddb142661658","created":"2026-06-18T02:39:21.195Z","duration":7.3439374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, plea","confidence":1.0,"words":[{"word":"your","start":0.88,"end":1.1999999,"confidence":0.99609375,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.8379312753677368},{"word":"call","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8456262946128845},{"word":"has","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.8891282677650452},{"word":"been","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8930478096008301},{"word":"forwarded","start":1.8399999,"end":2.32,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8842141032218933},{"word":"to","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8892456293106079},{"word":"voice","start":2.48,"end":2.8,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8765739798545837},{"word":"mail","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8766645193099976},{"word":"the","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8811978101730347},{"word":"person","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8610909581184387},{"word":"you're","start":4.08,"end":4.4,"confidence":0.9802246,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8811568021774292},{"word":"trying","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8969213366508484},{"word":"to","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8816781640052795},{"word":"reach","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.884493350982666},{"word":"is","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.9070956110954284},{"word":"not","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.9079319834709167},{"word":"available","start":5.52,"end":6.02,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8809123635292053},{"word":"at","start":6.3199997,"end":6.56,"confidence":0.9980469,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.7223519682884216},{"word":"the","start":6.56,"end":6.64,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6456809043884277},{"word":"tone","start":6.64,"end":7.12,"confidence":0.95947266,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.6386630535125732},{"word":"plea","start":7.12,"end":7.3439374,"confidence":0.8144531,"punctuated_word":"plea","sentiment":"negative","sentiment_score":-0.335586816072464}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, plea","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.88,"end":3.3,"sentiment":"negative","sentiment_score":-0.8740539848804474},{"text":"The person you're trying to reach is not available.","start":3.52,"end":6.02,"sentiment":"negative","sentiment_score":-0.8869420422448052},{"text":"At the tone, plea","start":6.3199997,"end":7.3439374,"sentiment":"negative","sentiment_score":-0.5855706855654716}],"sentiment":"negative","sentiment_score":-0.8246282381670815,"num_words":21,"start":0.88,"end":7.3439374}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, plea","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.88,"end":3.3,"sentiment":"negative","sentiment_score":-0.8740539848804474},{"text":"The person you're trying to reach is not available.","start":3.52,"end":6.02,"sentiment":"negative","sentiment_score":-0.8869420422448052},{"text":"At the tone, plea","start":6.3199997,"end":7.3439374,"sentiment":"negative","sentiment_score":-0.5855706855654716}],"sentiment":"negative","sentiment_score":-0.8246282381670815,"channel":1,"num_words":21,"start":0.88,"end":7.3439374}]},"summary":{"result":"success","short":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, plea"},"intents":{"segments":[{"text":"The person you're trying to reach is not available.","start_word":8,"end_word":16,"intents":[{"intent":"Leave message","confidence_score":0.34610534}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, plea","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.8397772908210754}],"average":{"sentiment":"negative","sentiment_score":-0.8397772753680194}}}}