{"metadata":{"transaction_key":"deprecated","request_id":"019fd0bb-cb6f-7793-9037-1233baaebb75","sha256":"14e4756a9c8a41f0fc7d3f831f20390def7870048b4f8f888b2b3e2972a550af","created":"2026-08-05T07:03:17.174Z","duration":25.415937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":96,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":102},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Lisa. It's Dana from Oakey Financial. I had you and Scott both booked in this afternoon to go through an update in relation to your advice. If you can call me back on 130160796, I will also try Scott's number. Thank you, and have a good afternoon.","confidence":1.0,"words":[{"word":"hi","start":9.92,"end":10.16,"confidence":0.9951172,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1525963842868805},{"word":"lisa","start":10.16,"end":10.559999,"confidence":0.99853516,"punctuated_word":"Lisa.","sentiment":"neutral","sentiment_score":0.15231263637542725},{"word":"it's","start":10.559999,"end":10.8,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.19634005427360535},{"word":"dana","start":10.8,"end":11.12,"confidence":0.95166016,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.21592754125595093},{"word":"from","start":11.12,"end":11.36,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2309449017047882},{"word":"oakey","start":11.36,"end":11.759999,"confidence":0.6972656,"punctuated_word":"Oakey","sentiment":"neutral","sentiment_score":0.12993234395980835},{"word":"financial","start":11.759999,"end":12.259999,"confidence":0.99902344,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.16992899775505066},{"word":"i","start":12.32,"end":12.48,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2500956654548645},{"word":"had","start":12.48,"end":12.639999,"confidence":0.9970703,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.2502354383468628},{"word":"you","start":12.639999,"end":12.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21426565945148468},{"word":"and","start":12.88,"end":13.12,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23904193937778473},{"word":"scott","start":13.12,"end":13.44,"confidence":1.0,"punctuated_word":"Scott","sentiment":"neutral","sentiment_score":0.23683753609657288},{"word":"both","start":13.44,"end":13.679999,"confidence":0.9819336,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.179838627576828},{"word":"booked","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.20599892735481265},{"word":"in","start":13.92,"end":14.08,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.27204546332359314},{"word":"this","start":14.08,"end":14.16,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2722656726837158},{"word":"afternoon","start":14.16,"end":14.639999,"confidence":1.0,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":0.216677725315094},{"word":"to","start":14.639999,"end":14.799999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18081288039684296},{"word":"go","start":14.799999,"end":15.075,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.27211543917655945},{"word":"through","start":15.155,"end":15.315,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.1989629715681076},{"word":"an","start":15.315,"end":15.474999,"confidence":0.6616211,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.13870422542095184},{"word":"update","start":15.474999,"end":15.795,"confidence":0.9921875,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.14768342673778534},{"word":"in","start":15.795,"end":16.035,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.14299841225147247},{"word":"relation","start":16.035,"end":16.275,"confidence":0.99902344,"punctuated_word":"relation","sentiment":"neutral","sentiment_score":0.1607038974761963},{"word":"to","start":16.275,"end":16.515,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24005207419395447},{"word":"your","start":16.515,"end":16.675,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16032162308692932},{"word":"advice","start":16.675,"end":17.175,"confidence":0.9802246,"punctuated_word":"advice.","sentiment":"neutral","sentiment_score":0.1455579698085785},{"word":"if","start":17.315,"end":17.475,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.21214762330055237},{"word":"you","start":17.475,"end":17.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16190198063850403},{"word":"can","start":17.555,"end":17.715,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10571061074733734},{"word":"call","start":17.715,"end":17.875,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.11531579494476318},{"word":"me","start":17.875,"end":18.035,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.22171923518180847},{"word":"back","start":18.035,"end":18.275,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.10741113126277924},{"word":"on","start":18.275,"end":18.355,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1579468697309494},{"word":"130160796","start":18.355,"end":20.914999,"confidence":0.99731445,"punctuated_word":"130160796,","sentiment":"neutral","sentiment_score":0.24860265851020813},{"word":"i","start":20.914999,"end":20.994999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1769087016582489},{"word":"will","start":20.994999,"end":21.235,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13348010182380676},{"word":"also","start":21.235,"end":21.474998,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.11870276927947998},{"word":"try","start":21.474998,"end":21.715,"confidence":0.9873047,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.07679647207260132},{"word":"scott's","start":21.715,"end":22.115,"confidence":0.9970703,"punctuated_word":"Scott's","sentiment":"neutral","sentiment_score":0.1710633486509323},{"word":"number","start":22.115,"end":22.435,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.11608555912971497},{"word":"thank","start":22.435,"end":22.595,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7136502265930176},{"word":"you","start":22.595,"end":22.755,"confidence":0.9904785,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7398374080657959},{"word":"and","start":22.755,"end":22.914999,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6951112747192383},{"word":"have","start":22.914999,"end":23.075,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6550965309143066},{"word":"a","start":23.075,"end":23.235,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7221381664276123},{"word":"good","start":23.235,"end":23.395,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6496719121932983},{"word":"afternoon","start":23.395,"end":23.895,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4384240508079529}],"paragraphs":{"transcript":"\nHi, Lisa. It's Dana from Oakey Financial. I had you and Scott both booked in this afternoon to go through an update in relation to your advice. If you can call me back on 130160796, I will also try Scott's number. Thank you, and have a good afternoon.","paragraphs":[{"sentences":[{"text":"Hi, Lisa.","start":9.92,"end":10.559999,"sentiment":"neutral","sentiment_score":0.15245451033115387},{"text":"It's Dana from Oakey Financial.","start":10.559999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.1886147677898407},{"text":"I had you and Scott both booked in this afternoon to go through an update in relation to your advice.","start":12.32,"end":17.175,"sentiment":"neutral","sentiment_score":0.20626077875494958},{"text":"If you can call me back on 130160796, I will also try Scott's number.","start":17.315,"end":22.435,"sentiment":"neutral","sentiment_score":0.15169948978083475},{"text":"Thank you, and have a good afternoon.","start":22.435,"end":23.895,"sentiment":"positive","sentiment_score":0.6591327956744603}],"sentiment":"neutral","sentiment_score":0.2523108512784044,"num_words":48,"start":9.92,"end":23.895}]}}]},{"alternatives":[{"transcript":"To voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"to","start":0.24,"end":0.39999998,"confidence":0.7944336,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.08937076479196548},{"word":"voice","start":0.39999998,"end":0.56,"confidence":0.99316406,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.15256236493587494},{"word":"mail","start":0.56,"end":1.06,"confidence":0.99658203,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":-0.13656112551689148},{"word":"the","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4497604966163635},{"word":"person","start":1.4399999,"end":1.76,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4330356121063232},{"word":"you're","start":1.76,"end":2.08,"confidence":0.8093262,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4168716371059418},{"word":"trying","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.4413421154022217},{"word":"to","start":2.32,"end":2.3999999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.48689737915992737},{"word":"reach","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.5277939438819885},{"word":"is","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5057312250137329},{"word":"not","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5521692037582397},{"word":"available","start":3.12,"end":3.62,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.533763587474823},{"word":"at","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.19263236224651337},{"word":"the","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1610005348920822},{"word":"tone","start":4.16,"end":4.66,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.15003575384616852},{"word":"please","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2184313088655472},{"word":"record","start":5.04,"end":5.3599997,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.2466469556093216},{"word":"your","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2277839630842209},{"word":"message","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.20222774147987368},{"word":"when","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.11605840921401978},{"word":"you","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16373398900032043},{"word":"have","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11170267313718796},{"word":"finished","start":6.7999997,"end":7.2799997,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.11323228478431702},{"word":"recording","start":7.2799997,"end":7.7599998,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.17061980068683624},{"word":"you","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20637568831443787},{"word":"may","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.2222069948911667},{"word":"hang","start":8.24,"end":8.32,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2334484905004501},{"word":"up","start":8.32,"end":8.82,"confidence":0.9980469,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.2209363579750061}],"paragraphs":{"transcript":"\nTo voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"To voice mail.","start":0.24,"end":1.06,"sentiment":"neutral","sentiment_score":-0.12616475174824396},{"text":"The person you're trying to reach is not available.","start":1.1999999,"end":3.62,"sentiment":"negative","sentiment_score":-0.48304057783550686},{"text":"At the tone, please record your message.","start":3.84,"end":6.1,"sentiment":"neutral","sentiment_score":-0.19982266000338963},{"text":"When you have finished recording, you may hang up.","start":6.24,"end":8.82,"sentiment":"neutral","sentiment_score":-0.1731460765004158}],"sentiment":"neutral","sentiment_score":-0.274390455867563,"num_words":28,"start":0.24,"end":8.82}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Lisa. It's Dana from Oakey Financial. I had you and Scott both booked in this afternoon to go through an update in relation to your advice. If you can call me back on 130160796, I will also try Scott's number. Thank you, and have a good afternoon.","paragraphs":[{"sentences":[{"text":"To voice mail.","start":0.24,"end":1.06,"sentiment":"neutral","sentiment_score":-0.12616475174824396},{"text":"The person you're trying to reach is not available.","start":1.1999999,"end":3.62,"sentiment":"negative","sentiment_score":-0.48304057783550686},{"text":"At the tone, please record your message.","start":3.84,"end":6.1,"sentiment":"neutral","sentiment_score":-0.19982266000338963},{"text":"When you have finished recording, you may hang up.","start":6.24,"end":8.82,"sentiment":"neutral","sentiment_score":-0.1731460765004158}],"sentiment":"neutral","sentiment_score":-0.274390455867563,"channel":1,"num_words":28,"start":0.24,"end":8.82},{"sentences":[{"text":"Hi, Lisa.","start":9.92,"end":10.559999,"sentiment":"neutral","sentiment_score":0.15245451033115387},{"text":"It's Dana from Oakey Financial.","start":10.559999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.1886147677898407},{"text":"I had you and Scott both booked in this afternoon to go through an update in relation to your advice.","start":12.32,"end":17.175,"sentiment":"neutral","sentiment_score":0.20626077875494958},{"text":"If you can call me back on 130160796, I will also try Scott's number.","start":17.315,"end":22.435,"sentiment":"neutral","sentiment_score":0.15169948978083475},{"text":"Thank you, and have a good afternoon.","start":22.435,"end":23.895,"sentiment":"positive","sentiment_score":0.6591327956744603}],"sentiment":"neutral","sentiment_score":0.2523108512784044,"channel":0,"num_words":48,"start":9.92,"end":23.895}]},"summary":{"result":"success","short":"The representative from Oakey Financial left a message for Lisa, who had previously booked an appointment for an update. The representative asks Lisa to call back on 130160ter and also mentions that they will try Scott's number as well."},"intents":{"segments":[{"text":"It's Dana from Oakey Financial. I had you and Scott both booked in this afternoon to go through an update in relation to your advice.","start_word":30,"end_word":54,"intents":[{"intent":"Update advice","confidence_score":0.08772249}]}]},"sentiments":{"segments":[{"text":"To voice mail.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":-0.1287638545036316},{"text":"The person you're trying to reach is not available.","start_word":3,"end_word":11,"sentiment":"negative","sentiment_score":-0.4762393832206726},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Lisa. It's Dana from Oakey Financial. I had you and Scott both booked in this afternoon to go through an update in relation to your advice. If you can call me back on 130160796, I will also try Scott's number.","start_word":12,"end_word":68,"sentiment":"neutral","sentiment_score":0.0853814035654068},{"text":"Thank you, and have a good afternoon.","start_word":69,"end_word":75,"sentiment":"positive","sentiment_score":0.6953071355819702}],"average":{"sentiment":"neutral","sentiment_score":0.07070715754639868}}}}