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Mhmm. Okay. So what I did is I changed some configuration on your end because it's been up and running since Friday, and we have no idea that you still do not have Internet. Because on our end, it's saying the user is online. That's why. Yeah. Mhmm. Yeah. Yeah. So we did some configure we changed the authentication of the router. I sent an email instruction to Tammy Louie, or do you want me to send it to you as well? Mhmm. Okay. So do you want me to walk you through the steps right now, or you're not at home? Yeah. Mhmm. Yeah. That's correct. Actually, we have your email address. Just want to confirm if it's correct. It's a.sainsabbath@gmail.com. Okay. And we're going to email Tammy Louie as well. Okay. If the issue persists after doing this or you need assistance on doing it, just give us a callback. Okay. Sure. Thank you. 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Hello. Good morning. This is Maureen from Erto tech support. Am I speaking with Addison?\n\nYeah. Just wanted to can you receive an email from Tammy Louie that the Internet is still not working? Mhmm. Okay. So what I did is I changed some configuration on your end because it's been up and running since Friday, and we have no idea that you still do not have Internet.\n\nBecause on our end, it's saying the user is online. That's why. Yeah. Mhmm. Yeah.\n\nYeah. So we did some configure we changed the authentication of the router. I sent an email instruction to Tammy Louie, or do you want me to send it to you as well? Mhmm. Okay.\n\nSo do you want me to walk you through the steps right now, or you're not at home? Yeah. Mhmm. Yeah. That's correct.\n\nActually, we have your email address. Just want to confirm if it's correct. It's a.sainsabbath@gmail.com. Okay. And we're going to email Tammy Louie as well.\n\nOkay. If the issue persists after doing this or you need assistance on doing it, just give us a callback. Okay. Sure. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.10745878517627716},{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.1470649242401123},{"text":"Good morning.","start":4.16,"end":4.7999997,"sentiment":"positive","sentiment_score":0.4509061425924301},{"text":"This is Maureen from Erto tech support.","start":4.7999997,"end":7.7,"sentiment":"positive","sentiment_score":0.33490533913884846},{"text":"Am I speaking with Addison?","start":9.36,"end":10.9,"sentiment":"neutral","sentiment_score":0.04611945077776909}],"sentiment":"neutral","sentiment_score":0.23320441390387714,"num_words":16,"start":2.8799999,"end":10.9},{"sentences":[{"text":"Yeah.","start":13.025,"end":13.525,"sentiment":"neutral","sentiment_score":0.07428847253322601},{"text":"Just wanted to can you receive an email from Tammy Louie that the Internet is still not 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Yes. How are you? Yes. This is Addison. Mhmm. That's right. Yeah. It's still yeah. Still hasn't come up yet. Still same issue as before connected without Internet. Yep. Mhmm. Yeah. It's still coming up with the same issue, unfortunately. Yeah. The same one that was happening on the phone before. Yep. Mhmm. Mhmm. If you could send it to me as well, that would be good. Yeah. So at least that way, whoever comes home first, we can have a look at it. Yeah. I'm not at the moment, unfortunately. Yeah. So if you could send me the that that instruction, that that will it's they'll have the step by step, right, of what to do and what everything? Yep. Yep. Yeah. Send me those instructions via email, and we'll go from there. I'll give you my email address now when you're ready. Oh, yep. Yep. Sure. Yep. Yep. That's the one. Yes. Yes. Yep. Yep. No worries. Awesome. I'll keep an eye out for your email. Thank you. Thanks, Luke. 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Yes. How are you? Yes. This is Addison.\n\nMhmm. That's right. Yeah. It's still yeah. Still hasn't come up yet.\n\nStill same issue as before connected without Internet. Yep. Mhmm. Yeah. It's still coming up with the same issue, unfortunately.\n\nYeah. The same one that was happening on the phone before. Yep. Mhmm. Mhmm.\n\nIf you could send it to me as well, that would be good. Yeah. So at least that way, whoever comes home first, we can have a look at it. Yeah. I'm not at the moment, unfortunately.\n\nYeah. So if you could send me the that that instruction, that that will it's they'll have the step by step, right, of what to do and what everything? Yep. Yep. Yeah.\n\nSend me those instructions via email, and we'll go from there. I'll give you my email address now when you're ready. Oh, yep. Yep. Sure.\n\nYep. Yep. That's the one. Yes. Yes.\n\nYep. Yep. No worries. Awesome. I'll keep an eye out for your email.\n\nThank you. Thanks, Luke. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.03265466168522835},{"text":"Yes.","start":8.24,"end":8.559999,"sentiment":"neutral","sentiment_score":0.22857418656349185},{"text":"How are you?","start":8.559999,"end":9.46,"sentiment":"neutral","sentiment_score":0.2374204844236374},{"text":"Yes.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.07471814751625061},{"text":"This is Addison.","start":11.44,"end":12.285,"sentiment":"neutral","sentiment_score":0.07088149587313335}],"sentiment":"neutral","sentiment_score":0.14009477073947588,"num_words":9,"start":1.4399999,"end":12.285},{"sentences":[{"text":"Mhmm.","start":18.605,"end":19.105,"sentiment":"neutral","sentiment_score":-0.03447670489549637},{"text":"That's 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Hello. Good morning. This is Maureen from Erto tech support.\n\nChannel 1: Yes. How are you?\n\nChannel 0: Am I speaking with Addison?\n\nChannel 1: Yes. This is Addison.\n\nChannel 0: Yeah. Just wanted to can you receive an email from Tammy Louie that the\n\nChannel 1: Mhmm.\n\nChannel 0: Internet is still not working?\n\nChannel 1: That's right. Yeah. It's still yeah. Still hasn't come up yet. Still same issue as before connected without Internet.\n\nYep.\n\nChannel 0: Mhmm. Okay. So what I did is I changed some configuration on your end because it's been up and running since Friday, and we have no idea that you still do not have Internet. Because on our end, it's saying the user is online.\n\nChannel 1: Mhmm. Yeah. It's still coming\n\nChannel 0: That's\n\nChannel 1: up\n\nChannel 0: why.\n\nChannel 1: with\n\nChannel 0: Yeah.\n\nChannel 1: the same issue, unfortunately. Yeah. The\n\nChannel 0: Mhmm.\n\nChannel 1: same one that\n\nChannel 0: Yeah.\n\nChannel 1: was happening on the phone\n\nChannel 0: Yeah. So we did some configure\n\nChannel 1: before.\n\nChannel 0: we changed the authentication\n\nChannel 1: Yep.\n\nChannel 0: of the router.\n\nChannel 1: Mhmm.\n\nChannel 0: I sent an email instruction to Tammy Louie,\n\nChannel 1: Mhmm.\n\nChannel 0: or do you want me to send it to you as\n\nChannel 1: If you could send it to me as well, that would be good. Yeah. So at least that way,\n\nChannel 0: well?\n\nChannel 1: whoever comes home first, we can have a look at it. Yeah.\n\nChannel 0: Mhmm. Okay. So do you want me to walk you through the steps right now, or you're not at home?\n\nChannel 1: I'm not at the moment, unfortunately. Yeah. So if you could send me the that that instruction, that that will it's they'll have the step by step, right, of what to do and what\n\nChannel 0: Yeah.\n\nChannel 1: everything?\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Send\n\nChannel 0: That's\n\nChannel 1: me\n\nChannel 0: correct.\n\nChannel 1: those instructions via email, and we'll go from there. I'll give you my email address now when you're ready.\n\nChannel 0: Actually, we have your email address.\n\nChannel 1: Oh, yep. Yep.\n\nChannel 0: Just want to confirm if it's correct. It's\n\nChannel 1: Sure.\n\nChannel 0: a.sainsabbath@gmail.com.\n\nChannel 1: Yep. Yep. That's the one. Yes. Yes.\n\nChannel 0: Okay. And we're going to email Tammy Louie as well. Okay.\n\nChannel 1: Yep.\n\nChannel 0: If the issue persists after doing this or you need assistance on doing it, just give us a\n\nChannel 1: Yep. No worries. Awesome. I'll keep an eye out for your email. Thank you.\n\nChannel 0: callback. Okay. Sure. Thank you. Bye for now.\n\nChannel 1: Thanks, Luke. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.03265466168522835}],"sentiment":"neutral","sentiment_score":0.03265466168522835,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.10745878517627716},{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.1470649242401123},{"text":"Good morning.","start":4.16,"end":4.7999997,"sentiment":"positive","sentiment_score":0.4509061425924301},{"text":"This is Maureen from Erto tech 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instructions via email, and we'll go from there.","start":96.45,"end":98.475,"sentiment":"neutral","sentiment_score":0.11030497236384286},{"text":"I'll give you my email address now when you're ready.","start":98.555,"end":100.655,"sentiment":"neutral","sentiment_score":0.11145354136824608}],"sentiment":"neutral","sentiment_score":0.11090948236616034,"channel":1,"num_words":19,"start":96.45,"end":100.655},{"sentences":[{"text":"Actually, we have your email address.","start":102.495,"end":104.675,"sentiment":"neutral","sentiment_score":0.08118132315576077}],"sentiment":"neutral","sentiment_score":0.08118132315576077,"channel":0,"num_words":6,"start":102.495,"end":104.675},{"sentences":[{"text":"Oh, 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Luke.","start":133.825,"end":134.545,"sentiment":"positive","sentiment_score":0.7714670896530151},{"text":"Bye bye.","start":134.545,"end":135.205,"sentiment":"neutral","sentiment_score":0.17823228985071182}],"sentiment":"positive","sentiment_score":0.4748496897518635,"channel":1,"num_words":4,"start":133.825,"end":135.205}]},"summary":{"result":"success","short":"A customer named Addison receives a call from Maureen from Erto tech support regarding an internet issue. Maureen explains that they changed some configuration on Addison's end and that they will follow up with Tammy Louie via email. She also provides instructions for resolving the issue and offers assistance if it persists."},"intents":{"segments":[{"text":"Just wanted to can you receive an email from Tammy Louie that the Mhmm. Internet is still not working?","start_word":26,"end_word":44,"intents":[{"intent":"Receive email from tammy louie","confidence_score":0.08844181}]},{"text":"Internet is still not working? That's right.","start_word":40,"end_word":46,"intents":[{"intent":"Fix internet connectivity","confidence_score":0.02062346}]},{"text":"So if you could send me the that that instruction, that that will it's they'll have the step by step, right, of what to do and what Yeah. everything?","start_word":230,"end_word":258,"intents":[{"intent":"Discuss instruction instructions","confidence_score":0.000008023814}]},{"text":"I'll give you my email address now when you're ready.","start_word":277,"end_word":286,"intents":[{"intent":"Send email","confidence_score":0.065611},{"intent":"Assist email","confidence_score":0.000012495498}]},{"text":"Just want to confirm if it's correct. It's Sure.","start_word":296,"end_word":304,"intents":[{"intent":"Confirm email","confidence_score":0.24725026}]},{"text":"I'll keep an eye out for your email. Thank you. callback.","start_word":347,"end_word":357,"intents":[{"intent":"Keep a watch for email","confidence_score":0.004347989}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.0957261249423027},{"text":"Good morning. This is Maureen from Erto tech support.","start_word":3,"end_word":11,"sentiment":"positive","sentiment_score":0.3616727590560913},{"text":"Yes. How are you? Am I speaking with Addison? Yes. This is Addison. Yeah. Just wanted to can you receive an email from Tammy Louie that the Mhmm. Internet is still not working? That's right. Yeah. It's still yeah. Still hasn't come up yet. Still same issue as before connected without Internet. Yep. Mhmm. Okay. So what I did is I changed some configuration on your end because it's been up and running since Friday, and we have no idea that you still do not have Internet. Because on our end, it's saying the user is online. Mhmm. Yeah. It's still coming That's up why. with Yeah. the same issue, unfortunately. Yeah. The Mhmm. same one that Yeah. was happening on the phone Yeah. So we did some configure before. we changed the authentication Yep. of the router. Mhmm. I sent an email instruction to Tammy Louie, Mhmm. or do you want me to send it to you as If you could send it to me as well, that would be good. Yeah. So at least that well? way, whoever comes home first, we can have a look at it. Yeah. Mhmm. Okay. So do you want me to walk you through the steps right now, or you're not at home? I'm not at the moment, unfortunately. Yeah. So if you could send me the that that instruction, that that will it's they'll have the step by step, right, of what to do and what Yeah. everything? Mhmm. Yep. Yep. Yeah. Yeah. Send That's me correct. those instructions via email, and we'll go from there. I'll give you my email address now when you're ready. Actually, we have your email address. Oh, yep. Yep. Just want to confirm if it's correct. It's Sure. a.sainsabbath@gmail.com. Yep. Yep. That's the one. Yes. Yes. Okay. And we're going to email Tammy Louie as well. Okay. Yep. If the issue persists after doing this or you need assistance on doing it, just give us a Yep. No worries.","start_word":12,"end_word":345,"sentiment":"neutral","sentiment_score":0.01019906953066409},{"text":"Awesome. I'll keep an eye out for your email. Thank you.","start_word":346,"end_word":356,"sentiment":"positive","sentiment_score":0.5076267123222351},{"text":"callback. Okay. Sure.","start_word":357,"end_word":359,"sentiment":"neutral","sentiment_score":0.25572797656059265},{"text":"Thank you.","start_word":360,"end_word":361,"sentiment":"positive","sentiment_score":0.4743330180644989},{"text":"Bye for now.","start_word":362,"end_word":364,"sentiment":"neutral","sentiment_score":0.09192359447479248},{"text":"Thanks, Luke. Bye bye.","start_word":365,"end_word":368,"sentiment":"positive","sentiment_score":0.6148556470870972}],"average":{"sentiment":"neutral","sentiment_score":0.05190090324639449}}}}