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Yeah. Yeah. No. Actually, I I already have a router configured.\n\nBut if I don't, I can I can, like, include it later as well? Right? Okay. Yep. Yep.\n\nSo I can I can press mine, and if it doesn't work, then I'll I'll get that one? But for now, like, I do have one. Alright. I didn't I didn't get the payment link yet. Okay.\n\nOkay. Alright. Thank you. 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Hello. Good morning. This is Maureen again from Airtel tech support. Am\n\nChannel 1: Yeah.\n\nChannel 0: I speaking with Natasha?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So upon coordinating with your account department, you have a free router since you selected six month contract. But if you still want to use your own router, we can still use that one if it's compatible. But if that router is not compatible, we can send you a new one, which is already preconfigured. You just need to set the the delivery fee, which is $20.\n\nChannel 1: No. Actually, I I already have a router configured. But if I don't, I can\n\nChannel 0: Mhmm.\n\nChannel 1: I can, like, include it later as well? Right?\n\nChannel 0: Yeah. Sure. We can proceed.\n\nChannel 1: Okay.\n\nChannel 0: If your router is not working,\n\nChannel 1: Yep.\n\nChannel 0: we have to check it first.\n\nChannel 1: Yep. 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one?","start":56.25,"end":59.95,"sentiment":"neutral","sentiment_score":-0.02267868413279454}],"sentiment":"neutral","sentiment_score":-0.02267868413279454,"channel":1,"num_words":15,"start":56.25,"end":59.95},{"sentences":[{"text":"Okay.","start":60.39,"end":60.89,"sentiment":"neutral","sentiment_score":0.022781934589147568}],"sentiment":"neutral","sentiment_score":0.022781934589147568,"channel":0,"num_words":1,"start":60.39,"end":60.89},{"sentences":[{"text":"But for now, like, I do have one.","start":60.41,"end":62.11,"sentiment":"neutral","sentiment_score":0.057384975254535675}],"sentiment":"neutral","sentiment_score":0.057384975254535675,"channel":1,"num_words":8,"start":60.41,"end":62.11},{"sentences":[{"text":"Okay.","start":62.71,"end":63.19,"sentiment":"neutral","sentiment_score":0.08517782390117645},{"text":"Sure.","start":63.19,"end":63.69,"sentiment":"neutral","sentiment_score":0.11156231164932252},{"text":"Once the activation is successful, I'll give you a callback again","start":64.31,"end":68.97,"sentiment":"neutral","sentiment_score":0.15666349299929358}],"sentiment":"neutral","sentiment_score":0.14769527373405603,"channel":0,"num_words":13,"start":62.71,"end":68.97},{"sentences":[{"text":"Alright.","start":69.145004,"end":69.645004,"sentiment":"neutral","sentiment_score":0.15150512754917145}],"sentiment":"neutral","sentiment_score":0.15150512754917145,"channel":1,"num_words":1,"start":69.145004,"end":69.645004},{"sentences":[{"text":"to guide you with the activation if ever.","start":69.485,"end":71.825,"sentiment":"neutral","sentiment_score":0.16203372739255428}],"sentiment":"neutral","sentiment_score":0.16203372739255428,"channel":0,"num_words":8,"start":69.485,"end":71.825},{"sentences":[{"text":"I didn't I didn't get the payment link yet.","start":72.665,"end":74.925,"sentiment":"neutral","sentiment_score":-0.059939449859990016}],"sentiment":"neutral","sentiment_score":-0.059939449859990016,"channel":1,"num_words":9,"start":72.665,"end":74.925},{"sentences":[{"text":"Yeah.","start":75.645004,"end":76.145004,"sentiment":"neutral","sentiment_score":0.012752670794725418},{"text":"Because our our accounts department is still working on 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you.","start":82.45894,"end":83.09894,"sentiment":"positive","sentiment_score":0.4646828919649124},{"text":"Just informed you.","start":83.09894,"end":84.63894,"sentiment":"positive","sentiment_score":0.3527550200621287},{"text":"Bye.","start":84.69894,"end":85.19894,"sentiment":"neutral","sentiment_score":0.2383178323507309}],"sentiment":"positive","sentiment_score":0.37099144607782364,"channel":0,"num_words":6,"start":82.45894,"end":85.19894},{"sentences":[{"text":"Bye.","start":85.258934,"end":85.758934,"sentiment":"neutral","sentiment_score":0.1250363141298294}],"sentiment":"neutral","sentiment_score":0.1250363141298294,"channel":1,"num_words":1,"start":85.258934,"end":85.758934}]},"summary":{"result":"success","short":"A customer named Natasha called Airtel tech support to inquire about using her free router. The representative, Maureen, informed her that she can use her own router if it's not compatible and that she can still use the one if it's compatible. However, if the router is not working, they will send a new one. The customer agreed to a callback once the activation is successful."},"intents":{"segments":[{"text":"So upon coordinating with your account department, you have a free router since you selected six month contract. But if you still want to use your own router, we can still use that one if it's compatible. But if that router is not compatible, we can send you a new one, which is already preconfigured. You just need to set the the delivery fee, which is $20. No.","start_word":21,"end_word":88,"intents":[{"intent":"Assist router activation","confidence_score":0.00044367096},{"intent":"Send new router","confidence_score":0.103857964}]},{"text":"Actually, I I already have a router configured. But if I don't, I can Mhmm. I can, like, include it later as well? Right? Yeah.","start_word":89,"end_word":113,"intents":[{"intent":"Confirm configuration","confidence_score":0.0028414328}]},{"text":"If your router is not working, Yep. we have to check it first. Yep.","start_word":119,"end_word":132,"intents":[{"intent":"Activate router","confidence_score":0.0026055954}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.11405383050441742},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.42984873056411743},{"text":"This is Maureen again from Airtel tech support. Am Yeah. I speaking with Natasha? Yeah. Yeah. So upon coordinating with your account department, you have a free router since you selected six month contract. But if you still want to use your own router, we can still use that one if it's compatible. But if that router is not compatible, we can send you a new one, which is already preconfigured. You just need to set the the delivery fee, which is $20. No. Actually, I I already have a router configured. But if I don't, I can Mhmm. I can, like, include it later as well? Right? Yeah. Sure. We can proceed. Okay. If your router is not working, Yep. we have to check it first. Yep. So I can Okay. I can press mine, and if it doesn't work, then I'll I'll get that one? Okay. But for now, like, I do have one. Okay. Sure. Once the activation is successful, I'll give you a callback again Alright. to guide you with the activation if ever. I didn't I didn't get the payment link yet. Yeah. Because our our accounts department is still working on it. Okay. Okay. Alright.","start_word":5,"end_word":205,"sentiment":"neutral","sentiment_score":0.07450360059738159},{"text":"Thank Okay. you. Thank you. Just informed you.","start_word":206,"end_word":213,"sentiment":"positive","sentiment_score":0.375980943441391},{"text":"Bye. Bye.","start_word":214,"end_word":215,"sentiment":"neutral","sentiment_score":0.2024415135383606}],"average":{"sentiment":"neutral","sentiment_score":0.0922253807757131}}}}