{"metadata":{"transaction_key":"deprecated","request_id":"01a0a39d-ff81-7d70-b5df-2000a9f88431","sha256":"f6b12d00a98e2214e5d86813bfc43a389739bb7a75031abf0da0dabb2cb38935","created":"2026-09-15T05:50:37.076Z","duration":24.623938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Ray at NCC. I'm sorry. I'm not able to take a call right now. If you leave us your name and number, I'll call you back as soon as possible. Thank you.","confidence":0.9951172,"words":[{"word":"hi","start":1.12,"end":1.4399999,"confidence":0.9851074,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02812182903289795},{"word":"you've","start":1.4399999,"end":1.76,"confidence":0.9213867,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.02199607715010643},{"word":"called","start":1.76,"end":2.08,"confidence":0.9892578,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.027484431862831116},{"word":"ray","start":2.08,"end":2.3999999,"confidence":0.96875,"punctuated_word":"Ray","sentiment":"neutral","sentiment_score":0.014126334339380264},{"word":"at","start":2.3999999,"end":2.72,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.005469940602779388},{"word":"ncc","start":2.72,"end":3.22,"confidence":0.8066406,"punctuated_word":"NCC.","sentiment":"neutral","sentiment_score":-0.041595667600631714},{"word":"i'm","start":3.76,"end":4.0,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2725631892681122},{"word":"sorry","start":4.0,"end":4.4,"confidence":0.83813477,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.36825788021087646},{"word":"i'm","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.528206467628479},{"word":"not","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5878087282180786},{"word":"able","start":5.12,"end":5.52,"confidence":0.99902344,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.5196337103843689},{"word":"to","start":5.52,"end":5.6,"confidence":0.9941406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5162239670753479},{"word":"take","start":5.6,"end":5.7599998,"confidence":0.9716797,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5623423457145691},{"word":"a","start":5.7599998,"end":5.92,"confidence":0.6455078,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.548470139503479},{"word":"call","start":5.92,"end":6.16,"confidence":0.9970703,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5081060528755188},{"word":"right","start":6.16,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4028020203113556},{"word":"now","start":6.3199997,"end":6.64,"confidence":0.91748047,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4142504930496216},{"word":"if","start":6.64,"end":6.8799996,"confidence":0.6425781,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.061178967356681824},{"word":"you","start":6.8799996,"end":7.04,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1231093555688858},{"word":"leave","start":7.04,"end":7.2799997,"confidence":0.53759766,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.08718033879995346},{"word":"us","start":7.2799997,"end":7.6,"confidence":0.9326172,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.11564406752586363},{"word":"your","start":7.6,"end":7.8399997,"confidence":0.9790039,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10418335348367692},{"word":"name","start":7.8399997,"end":8.0,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.06826572865247726},{"word":"and","start":8.0,"end":8.24,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04106666147708893},{"word":"number","start":8.24,"end":8.559999,"confidence":0.98657227,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.032099902629852295},{"word":"i'll","start":8.559999,"end":8.72,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04440077394247055},{"word":"call","start":8.72,"end":8.96,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.08586443960666656},{"word":"you","start":8.96,"end":9.12,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11892770230770112},{"word":"back","start":9.12,"end":9.28,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.08349993824958801},{"word":"as","start":9.28,"end":9.44,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09466400742530824},{"word":"soon","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.14538350701332092},{"word":"as","start":9.679999,"end":9.84,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.13365764915943146},{"word":"possible","start":9.84,"end":10.34,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.10180077701807022},{"word":"thank","start":10.48,"end":10.8,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5254926085472107},{"word":"you","start":10.8,"end":11.3,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29844290018081665}],"paragraphs":{"transcript":"\nHi. You've called Ray at NCC. I'm sorry. I'm not able to take a call right now. If you leave us your name and number, I'll call you back as soon as possible.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.02812182903289795},{"text":"You've called Ray at NCC.","start":1.4399999,"end":3.22,"sentiment":"neutral","sentiment_score":-0.014295980334281921},{"text":"I'm sorry.","start":3.76,"end":4.4,"sentiment":"neutral","sentiment_score":-0.3204105347394943},{"text":"I'm not able to take a call right now.","start":4.4,"end":6.64,"sentiment":"negative","sentiment_score":-0.5097604360845354},{"text":"If you leave us your name and number, I'll call you back as soon as possible.","start":6.64,"end":10.34,"sentiment":"neutral","sentiment_score":-0.09005794813856483}],"sentiment":"neutral","sentiment_score":-0.20342273445743503,"num_words":33,"start":1.12,"end":10.34},{"sentences":[{"text":"Thank you.","start":10.48,"end":11.3,"sentiment":"positive","sentiment_score":0.41196775436401367}],"sentiment":"positive","sentiment_score":0.41196775436401367,"num_words":2,"start":10.48,"end":11.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Ray at NCC. I'm sorry. I'm not able to take a call right now. If you leave us your name and number, I'll call you back as soon as possible.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.02812182903289795},{"text":"You've called Ray at NCC.","start":1.4399999,"end":3.22,"sentiment":"neutral","sentiment_score":-0.014295980334281921},{"text":"I'm sorry.","start":3.76,"end":4.4,"sentiment":"neutral","sentiment_score":-0.3204105347394943},{"text":"I'm not able to take a call right now.","start":4.4,"end":6.64,"sentiment":"negative","sentiment_score":-0.5097604360845354},{"text":"If you leave us your name and number, I'll call you back as soon as possible.","start":6.64,"end":10.34,"sentiment":"neutral","sentiment_score":-0.09005794813856483}],"sentiment":"neutral","sentiment_score":-0.20342273445743503,"channel":1,"num_words":33,"start":1.12,"end":10.34},{"sentences":[{"text":"Thank you.","start":10.48,"end":11.3,"sentiment":"positive","sentiment_score":0.41196775436401367}],"sentiment":"positive","sentiment_score":0.41196775436401367,"channel":1,"num_words":2,"start":10.48,"end":11.3}]},"summary":{"result":"success","short":"Hi. You've called Ray at NCC. I'm sorry. I'm not able to take a call right now. If you leave us your name and number, I'll call you back as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":33,"end_word":34,"intents":[{"intent":"Request call back","confidence_score":0.1951633}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Ray at NCC. I'm sorry.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":-0.10603906214237212},{"text":"I'm not able to take a call right now.","start_word":8,"end_word":16,"sentiment":"negative","sentiment_score":-0.5090436339378357},{"text":"If you leave us your name and number, I'll call you back as soon as possible.","start_word":17,"end_word":32,"sentiment":"neutral","sentiment_score":-0.0831814706325531},{"text":"Thank you.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.47476086020469666}],"average":{"sentiment":"neutral","sentiment_score":-0.17099213150312317}}}}