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Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Am I talking to Steve?\n\nChannel 1: Yes. But I'm really busy right now, so I actually can't take a call. Sorry.\n\nChannel 0: Oh, can I call you in a in tomorrow or in a later time?\n\nChannel 1: Sorry. No. This is my personal mobile number. So if you're trying to make a business call or tell me something, then no.\n\nChannel 0: Oh, I understand. Well, thank you for answering downstate. You have a great\n\nChannel 1: Okay.\n\nChannel 0: day, mate. Take\n\nChannel 1: Thanks.\n\nChannel 0: care.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.029238440096378326},{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.021393179893493652}],"sentiment":"neutral","sentiment_score":0.02531580999493599,"channel":1,"num_words":2,"start":1.28,"end":2.1},{"sentences":[{"text":"Oh, hi.","start":3.1999998,"end":4.0,"sentiment":"neutral","sentiment_score":0.044329868629574776},{"text":"This is Andrew from Vigilance AI.","start":4.0,"end":6.66,"sentiment":"neutral","sentiment_score":0.05485848399500052},{"text":"Am I talking to Steve?","start":7.44,"end":9.059999,"sentiment":"neutral","sentiment_score":0.0216663908213377}],"sentiment":"neutral","sentiment_score":0.040472507333526246,"channel":0,"num_words":13,"start":3.1999998,"end":9.059999},{"sentences":[{"text":"Yes.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":-0.006588887423276901},{"text":"But I'm really busy right now, so I actually can't take a call.","start":10.32,"end":14.0,"sentiment":"negative","sentiment_score":-0.36101508942934185},{"text":"Sorry.","start":14.0,"end":14.5,"sentiment":"neutral","sentiment_score":-0.15463081002235413}],"sentiment":"neutral","sentiment_score":-0.323627724001805,"channel":1,"num_words":15,"start":10.0,"end":14.5},{"sentences":[{"text":"Oh, can I call you in a in tomorrow or in a later time?","start":15.705,"end":21.005,"sentiment":"neutral","sentiment_score":-0.02478176754500185}],"sentiment":"neutral","sentiment_score":-0.02478176754500185,"channel":0,"num_words":14,"start":15.705,"end":21.005},{"sentences":[{"text":"Sorry.","start":23.064999,"end":23.385,"sentiment":"neutral","sentiment_score":-0.10332076251506804},{"text":"No.","start":23.385,"end":23.545,"sentiment":"neutral","sentiment_score":-0.18910442292690277},{"text":"This is my personal mobile number.","start":23.545,"end":25.305,"sentiment":"neutral","sentiment_score":-0.15632453064123789},{"text":"So if you're trying to make a business call or tell me something, then no.","start":25.305,"end":29.724998,"sentiment":"neutral","sentiment_score":-0.16593448668718339}],"sentiment":"neutral","sentiment_score":-0.16171259433031082,"channel":1,"num_words":23,"start":23.064999,"end":29.724998},{"sentences":[{"text":"Oh, I understand.","start":31.488937,"end":32.38894,"sentiment":"neutral","sentiment_score":0.06251000861326854},{"text":"Well, thank you for answering downstate.","start":32.768936,"end":34.86894,"sentiment":"positive","sentiment_score":0.4974398761987686},{"text":"You have a great","start":34.92894,"end":35.56894,"sentiment":"positive","sentiment_score":0.6339408904314041}],"sentiment":"positive","sentiment_score":0.43907175728907955,"channel":0,"num_words":13,"start":31.488937,"end":35.56894},{"sentences":[{"text":"Okay.","start":35.43894,"end":35.93894,"sentiment":"positive","sentiment_score":0.4211612939834595}],"sentiment":"positive","sentiment_score":0.4211612939834595,"channel":1,"num_words":1,"start":35.43894,"end":35.93894},{"sentences":[{"text":"day, mate.","start":35.56894,"end":36.20894,"sentiment":"positive","sentiment_score":0.4592985063791275},{"text":"Take","start":36.20894,"end":36.36894,"sentiment":"positive","sentiment_score":0.4895407855510712}],"sentiment":"positive","sentiment_score":0.4693792661031087,"channel":0,"num_words":3,"start":35.56894,"end":36.36894},{"sentences":[{"text":"Thanks.","start":36.31894,"end":36.63894,"sentiment":"positive","sentiment_score":0.5847984552383423}],"sentiment":"positive","sentiment_score":0.5847984552383423,"channel":1,"num_words":1,"start":36.31894,"end":36.63894},{"sentences":[{"text":"care.","start":36.36894,"end":36.86894,"sentiment":"positive","sentiment_score":0.4137789011001587}],"sentiment":"positive","sentiment_score":0.4137789011001587,"channel":0,"num_words":1,"start":36.36894,"end":36.86894},{"sentences":[{"text":"You too.","start":36.63894,"end":37.038937,"sentiment":"neutral","sentiment_score":0.28824126720428467},{"text":"Bye.","start":37.038937,"end":37.538937,"sentiment":"neutral","sentiment_score":0.11782947182655334}],"sentiment":"neutral","sentiment_score":0.23143733541170755,"channel":1,"num_words":3,"start":36.63894,"end":37.538937}]},"summary":{"result":"success","short":"An agent fromGenerationance AI calls Steve, but he is busy and cannot talk. The agent apologizes and asks if she can call him back tomorrow or later. Steve thanks her and the call ends with both parties saying goodbye."},"intents":{"segments":[{"text":"Oh, can I call you in a in tomorrow or in a later time? Sorry.","start_word":30,"end_word":44,"intents":[{"intent":"Schedule call","confidence_score":0.64629686}]}]},"sentiments":{"segments":[{"text":"Yeah. Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Steve? Yes.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.03600423410534859},{"text":"But I'm really busy right now, so I actually can't take a call.","start_word":16,"end_word":28,"sentiment":"negative","sentiment_score":-0.35906723141670227},{"text":"Sorry. Oh, can I call you in a in tomorrow or in a later time? Sorry. No. This is my personal mobile number. So if you're trying to make a business call or tell me something, then no. Oh, I understand.","start_word":29,"end_word":69,"sentiment":"neutral","sentiment_score":-0.09793630987405776},{"text":"Well, thank you for answering downstate. You have a great Okay. day, mate. Take Thanks. care.","start_word":70,"end_word":85,"sentiment":"positive","sentiment_score":0.5011724233627319},{"text":"You too. Bye.","start_word":86,"end_word":88,"sentiment":"neutral","sentiment_score":0.218124121427536}],"average":{"sentiment":"neutral","sentiment_score":0.01847477101567966}}}}