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There's no contract selected. May I just know what contract are we going to proceed with? Mhmm. Is it twelve or twenty four months or no contract? Okay. So we're going to proceed with twenty four month contract, which has a discounted price for three months and a free router. Okay. Mhmm. Yeah. That's correct. But please do know that if ever you'll be canceling within the contract term, there's a cancellation fee of $132, then the price of the router will need to be settled as well and a thirty day notice, which means you will be billed for your final month if ever. Okay then. Just to inform you that this is a lock in contract. Okay. I will proceed with the processing the contract term, and then we'll update you for the router. By the way, for the router, since it's a free router, you'll be the one who'll be paying for the delivery fee. So we have a standard postage, which is for $20, which will take three to five business days to arrive on your address, while we do also have an express postage. It's one to three days business days. So it's $30. Okay. Then I'll inform our accounts department Okay. Then I'll inform our accounts department for them to send you an invoice for the delivery fee express. Then once the payment is settled, we'll then send the router. Mhmm. The service address Or the shipping. Okay. Let me just check the address. Okay. So the shipping address is different from the service address? Okay. Sorry. So we'll be sending the router to Anthony Rose Avenue as well? Okay. May I have the address? D u n sorry? D U n d a, mhmm, Double l I. Mhmm. At street. Mhmm. Mhmm. A r. Mhmm. E r? Mhmm. Mhmm. 2914. Let me just check the address. It's 8 Dunely Street, Bonner, A C T 29 14. It's D U N D A, L L, I, Street, B 0, N N, E R, A C T 2914. Mhmm. Mhmm. Let me just do you have WhatsApp to with this number as well? Yeah. Let me send you the address via WhatsApp to confirm. There you go. Have you received it? Okay. I'll take a note on this one. Okay. Then I'll inform our accounts department then once the payment is settled for their delivery fee, we'll send their router. I'll update you. Mhmm. I'm sorry? Might be via SMS or email. Mhmm. Okay then. Bye for now. 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Hello. Good morning. This is Maureen from Airtel tax support. Am I speaking with Athena?\n\nYeah. I just wanted to confirm about your order. Because upon checking here, you only select a plan speed. There's no contract selected. May I just know what contract are we going to proceed with?\n\nMhmm. Is it twelve or twenty four months or no contract? Okay. So we're going to proceed with twenty four month contract, which has a discounted price for three months and a free router. Okay.\n\nMhmm. Yeah. That's correct. But please do know that if ever you'll be canceling within the contract term, there's a cancellation fee of $132, then the price of the router will need to be settled as well and a thirty day notice, which means you will be billed for your final month if ever. Okay then.\n\nJust to inform you that this is a lock in contract. Okay. I will proceed with the processing the contract term, and then we'll update you for the router. By the way, for the router, since it's a free router, you'll be the one who'll be paying for the delivery fee. So we have a standard postage, which is for $20, which will take three to five business days to arrive on your address, while we do also have an express postage.\n\nIt's one to three days business days. So it's $30. Okay. Then I'll inform our accounts department Okay. Then I'll inform our accounts department for them to send you an invoice for the delivery fee express.\n\nThen once the payment is settled, we'll then send the router. Mhmm. The service address Or the shipping. Okay. Let me just check the address.\n\nOkay. So the shipping address is different from the service address? Okay. Sorry. So we'll be sending the router to Anthony Rose Avenue as well?\n\nOkay. May I have the address? D u n sorry? D U n d a, mhmm, Double l I. Mhmm.\n\nAt street. Mhmm. Mhmm. A r. Mhmm.\n\nE r? Mhmm. Mhmm. 2914. Let me just check the address.\n\nIt's 8 Dunely Street, Bonner, A C T 29 14. It's D U N D A, L L, I, Street, B 0, N N, E R, A C T 2914. Mhmm. Mhmm. Let me just do you have WhatsApp to with this number as well?\n\nYeah. Let me send you the address via WhatsApp to confirm. There you go. Have you received it? Okay.\n\nI'll take a note on this one. Okay. Then I'll inform our accounts department then once the payment is settled for their delivery fee, we'll send their router. I'll update you. Mhmm.\n\nI'm sorry? Might be via SMS or email. Mhmm. Okay then. Bye for now.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.11030781269073486},{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.11813516914844512},{"text":"Good morning.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.36723126471042633},{"text":"This is Maureen from Airtel tax support.","start":3.84,"end":6.42,"sentiment":"neutral","sentiment_score":0.25473002663680483},{"text":"Am I speaking with Athena?","start":6.8799996,"end":8.34,"sentiment":"neutral","sentiment_score":0.13180326968431472}],"sentiment":"neutral","sentiment_score":0.21281450288370252,"num_words":16,"start":2.32,"end":8.34},{"sentences":[{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.1388116031885147},{"text":"I just wanted to confirm about your 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contract?","start":31.34,"end":34.88,"sentiment":"neutral","sentiment_score":-0.04898944217711687},{"text":"Okay.","start":40.46,"end":40.94,"sentiment":"neutral","sentiment_score":0.03530185669660568},{"text":"So we're going to proceed with twenty four month contract, which has a discounted price for three months and a free router.","start":40.94,"end":47.774998,"sentiment":"neutral","sentiment_score":0.10762270760129798},{"text":"Okay.","start":50.555,"end":51.055,"sentiment":"neutral","sentiment_score":0.10004816204309464}],"sentiment":"neutral","sentiment_score":0.0561858382076025,"num_words":35,"start":29.125,"end":51.055},{"sentences":[{"text":"Mhmm.","start":52.074997,"end":52.574997,"sentiment":"neutral","sentiment_score":0.036879777908325195},{"text":"Yeah.","start":55.195,"end":55.675,"sentiment":"neutral","sentiment_score":-0.02215832844376564},{"text":"That's correct.","start":55.675,"end":56.495,"sentiment":"neutral","sentiment_score":-0.018987461924552917},{"text":"But please do know that if ever you'll be canceling within the contract term, there's a cancellation fee of $132, then the price of the router will need to be settled as well and a thirty day notice, which means you will be billed for your final month if ever.","start":56.760002,"end":78.355,"sentiment":"neutral","sentiment_score":-0.18026589661836623},{"text":"Okay then.","start":81.135,"end":81.955,"sentiment":"neutral","sentiment_score":0.0650843158364296}],"sentiment":"neutral","sentiment_score":-0.15904249417196428,"num_words":56,"start":52.074997,"end":81.955},{"sentences":[{"text":"Just to inform you that this is a lock in contract.","start":82.575005,"end":84.995,"sentiment":"neutral","sentiment_score":0.035197975621982056},{"text":"Okay.","start":88.4,"end":88.72,"sentiment":"neutral","sentiment_score":0.1000254675745964},{"text":"I will proceed with the processing the contract term, and then we'll update you for the router.","start":88.72,"end":97.06,"sentiment":"neutral","sentiment_score":0.11566464318072095},{"text":"By the way, for the router, since it's a free router, you'll be the one who'll be paying for the delivery fee.","start":98.479996,"end":106.475,"sentiment":"neutral","sentiment_score":0.11178529160943898},{"text":"So we have a standard postage, which is for $20, which will take three to five business days to arrive on your address, while we do also have an express postage.","start":106.854996,"end":118.875,"sentiment":"neutral","sentiment_score":0.10808553282291658}],"sentiment":"neutral","sentiment_score":0.10077353739520399,"num_words":82,"start":82.575005,"end":118.875},{"sentences":[{"text":"It's one to three days business days.","start":120.12,"end":122.700005,"sentiment":"neutral","sentiment_score":0.06826393572347504},{"text":"So it's $30.","start":123.72,"end":127.82001,"sentiment":"neutral","sentiment_score":0.026102959488828976},{"text":"Okay.","start":131.32,"end":131.72,"sentiment":"neutral","sentiment_score":0.06129496917128563},{"text":"Then I'll inform our accounts department Okay.","start":131.72,"end":134.195,"sentiment":"neutral","sentiment_score":0.039511745529515405},{"text":"Then I'll inform our accounts department for them to send you an invoice for the delivery fee express.","start":134.815,"end":137.15501,"sentiment":"neutral","sentiment_score":0.086126364974512}],"sentiment":"neutral","sentiment_score":0.06789744960972005,"num_words":36,"start":120.12,"end":137.15501},{"sentences":[{"text":"Then once the payment is settled, we'll then send the router.","start":137.695,"end":140.675,"sentiment":"neutral","sentiment_score":0.08677710118618878},{"text":"Mhmm.","start":143.05501,"end":143.55501,"sentiment":"neutral","sentiment_score":-0.023088809102773663},{"text":"The service address Or the 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Anthony Rose Avenue as well?","start":171.945,"end":176.845,"sentiment":"neutral","sentiment_score":0.0037644993669042983}],"sentiment":"neutral","sentiment_score":-0.024967693090438843,"num_words":25,"start":156.95,"end":176.845},{"sentences":[{"text":"Okay.","start":183.33,"end":183.83,"sentiment":"neutral","sentiment_score":0.027543630450963977},{"text":"May I have the address?","start":183.97,"end":185.43,"sentiment":"neutral","sentiment_score":0.02292475290596485},{"text":"D u n sorry?","start":191.745,"end":194.965,"sentiment":"neutral","sentiment_score":-0.002120448043569923},{"text":"D U n d a, mhmm, Double l I.","start":195.105,"end":208.48,"sentiment":"neutral","sentiment_score":0.007836348014987178},{"text":"Mhmm.","start":210.72,"end":211.22,"sentiment":"neutral","sentiment_score":0.012524242512881756}],"sentiment":"neutral","sentiment_score":0.010836848872713745,"num_words":20,"start":183.33,"end":211.22},{"sentences":[{"text":"At 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Yes. The contract will alright. I thought that was the the twenty four month. Yes. That's right. And the connection fee as well is for free, I think? Or yeah. Yep. Yep. No worries. Yes. Yeah. And how much is the express post? Yeah. We'll go with the express post. Okay. And I just need to change the postal address. Is that okay? For the for the router. Yeah. Yeah. Just the service address stays the same, just the postal address different. No, sir. We I just wanna change the address for the router delivery. That's all. 8 Dundarley, so D U N D A Double D D A, L L, I I Mhmm. At Street. Street. Yep. Bonner, B 0, N N, E R e r. Yes. And then ACT and 2914. Yes. Yes. Can you just spell that one back to me? Mhmm. Yeah. So the suburb is Bonham with B, B For Barry. Yeah. Okay. What's that? Yes. I do. Yep. Yes. That's it. Yeah. And now that is emailed? Would that be sent in an email? Okay. 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Yes. The contract will alright. I thought that was the the twenty four month. Yes.\n\nThat's right. And the connection fee as well is for free, I think? Or yeah. Yep. Yep.\n\nNo worries. Yes. Yeah. And how much is the express post? Yeah.\n\nWe'll go with the express post. Okay. And I just need to change the postal address. Is that okay? For the for the router.\n\nYeah. Yeah. Just the service address stays the same, just the postal address different. No, sir. We I just wanna change the address for the router delivery.\n\nThat's all. 8 Dundarley, so D U N D A Double D D A, L L, I I Mhmm. At Street. Street. Yep.\n\nBonner, B 0, N N, E R e r. Yes. And then ACT and 2914. Yes. Yes.\n\nCan you just spell that one back to me? Mhmm. Yeah. So the suburb is Bonham with B, B For Barry. Yeah.\n\nOkay. What's that? Yes. I do. Yep.\n\nYes. That's it. Yeah. And now that is emailed? Would that be sent in an email?\n\nOkay. 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r.","start":216.345,"end":223.83,"sentiment":"neutral","sentiment_score":0.006545681377044982},{"text":"Yes.","start":225.97,"end":226.47,"sentiment":"neutral","sentiment_score":0.01869116723537445},{"text":"And then ACT and 2914.","start":228.29,"end":237.03,"sentiment":"neutral","sentiment_score":0.01169640440493822},{"text":"Yes.","start":250.425,"end":250.925,"sentiment":"neutral","sentiment_score":0.02530601993203163},{"text":"Yes.","start":251.545,"end":252.045,"sentiment":"neutral","sentiment_score":0.017647963017225266}],"sentiment":"neutral","sentiment_score":0.010531664976631017,"num_words":17,"start":216.345,"end":252.045},{"sentences":[{"text":"Can you just spell that one back to me?","start":254.51999,"end":256.78,"sentiment":"neutral","sentiment_score":0.016515609497825306},{"text":"Mhmm.","start":262.68,"end":263.18,"sentiment":"neutral","sentiment_score":0.01291356422007084},{"text":"Yeah.","start":275.615,"end":276.01498,"sentiment":"neutral","sentiment_score":0.03586959466338158},{"text":"So the suburb is Bonham with B, B For Barry.","start":276.01498,"end":284.06998,"sentiment":"neutral","sentiment_score":0.031234510242938995},{"text":"Yeah.","start":284.06998,"end":284.47,"sentiment":"neutral","sentiment_score":0.05492527782917023}],"sentiment":"neutral","sentiment_score":0.025667910210110924,"num_words":22,"start":254.51999,"end":284.47},{"sentences":[{"text":"Okay.","start":284.47,"end":284.97,"sentiment":"neutral","sentiment_score":0.05701812356710434},{"text":"What's 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emailed?","start":347.66,"end":349.68,"sentiment":"neutral","sentiment_score":0.08159156180918217},{"text":"Would that be sent in an email?","start":352.76498,"end":354.705,"sentiment":"neutral","sentiment_score":-0.04252221222434725}],"sentiment":"neutral","sentiment_score":0.04192904953379184,"num_words":16,"start":333.775,"end":354.705},{"sentences":[{"text":"Okay.","start":361.88498,"end":362.36694,"sentiment":"neutral","sentiment_score":0.01890992745757103},{"text":"Bye.","start":367.16693,"end":367.66693,"sentiment":"neutral","sentiment_score":-0.07936113327741623}],"sentiment":"neutral","sentiment_score":-0.0302256029099226,"num_words":2,"start":361.88498,"end":367.66693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tax support. Am I speaking with Athena?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to confirm about your order. Because upon checking here, you only select a plan speed. There's no contract selected. May I just know what contract are we going to proceed with?\n\nChannel 1: The contract\n\nChannel 0: Mhmm.\n\nChannel 1: will alright. I\n\nChannel 0: Is\n\nChannel 1: thought\n\nChannel 0: it\n\nChannel 1: that\n\nChannel 0: twelve\n\nChannel 1: was\n\nChannel 0: or twenty four months or no contract?\n\nChannel 1: the the twenty four month.\n\nChannel 0: Okay. So we're going to proceed with twenty four month contract, which has a discounted price for three months and a free router.\n\nChannel 1: Yes. That's right. And\n\nChannel 0: Okay.\n\nChannel 1: the connection\n\nChannel 0: Mhmm.\n\nChannel 1: fee as well is for free, I think? Or\n\nChannel 0: Yeah. That's\n\nChannel 1: yeah.\n\nChannel 0: correct. But please do know that if ever you'll be canceling within the contract term, there's a cancellation fee of $132, then the price of the router will need to be settled as well and a thirty day notice, which means you will\n\nChannel 1: Yep.\n\nChannel 0: be billed for your final month if ever.\n\nChannel 1: Yep. No worries.\n\nChannel 0: Okay then. Just to inform you that this is a lock in contract.\n\nChannel 1: Yes.\n\nChannel 0: Okay. I will proceed with the processing the contract term, and then we'll update you for the router. By the way, for the router, since it's a free router, you'll be the one who'll be paying for the delivery fee. So we have a standard postage, which is for $20, which will take three to five business days to arrive on your address, while we do also have an express postage. It's one to three days business days.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: And how much is the express post?\n\nChannel 0: it's $30.\n\nChannel 1: Yeah. We'll go with the express post.\n\nChannel 0: Okay. Then I'll inform our accounts department Okay. Then I'll inform our accounts department for them to send you an invoice for the delivery fee express. Then once the payment is settled, we'll then send the router.\n\nChannel 1: Okay. And I just\n\nChannel 0: Mhmm.\n\nChannel 1: need to change the postal address. Is that okay?\n\nChannel 0: The service address\n\nChannel 1: For the for the router.\n\nChannel 0: Or the shipping.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let me just check the address. Okay. So the shipping address is different from the service address?\n\nChannel 1: Yeah. Just the service address\n\nChannel 0: Okay.\n\nChannel 1: stays the same, just the postal address different.\n\nChannel 0: Sorry. So we'll be sending the router to Anthony Rose Avenue as well?\n\nChannel 1: No, sir. We I just wanna change the address for the router delivery. That's all.\n\nChannel 0: Okay. May I have the address?\n\nChannel 1: 8 Dundarley, so D U N D\n\nChannel 0: D u\n\nChannel 1: A\n\nChannel 0: n\n\nChannel 1: Double\n\nChannel 0: sorry? D U\n\nChannel 1: D D A,\n\nChannel 0: n d a, mhmm,\n\nChannel 1: L L, I\n\nChannel 0: Double l\n\nChannel 1: I Mhmm.\n\nChannel 0: I.\n\nChannel 1: At Street.\n\nChannel 0: Mhmm. At street.\n\nChannel 1: Street. Yep. Bonner,\n\nChannel 0: Mhmm.\n\nChannel 1: B 0, N N,\n\nChannel 0: Mhmm.\n\nChannel 1: E R\n\nChannel 0: A r. Mhmm.\n\nChannel 1: e r.\n\nChannel 0: E r?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: And then ACT\n\nChannel 0: Mhmm.\n\nChannel 1: and 2914.\n\nChannel 0: 2914. Let me just check the address. It's 8 Dunely Street, Bonner, A C T\n\nChannel 1: Yes.\n\nChannel 0: 29\n\nChannel 1: Yes.\n\nChannel 0: 14.\n\nChannel 1: Can you just spell that one back to me?\n\nChannel 0: It's D U N\n\nChannel 1: Mhmm.\n\nChannel 0: D A, L L, I, Street, B 0, N N, E R, A C T 2914.\n\nChannel 1: Yeah. So the suburb is Bonham with B,\n\nChannel 0: Mhmm.\n\nChannel 1: B For\n\nChannel 0: Mhmm.\n\nChannel 1: Barry. Yeah. Okay.\n\nChannel 0: Let me just do you have WhatsApp to with this number as well?\n\nChannel 1: What's that?\n\nChannel 0: Yeah.\n\nChannel 1: Yes. I do.\n\nChannel 0: Let me send you the address via WhatsApp to confirm.\n\nChannel 1: Yep.\n\nChannel 0: There you go. Have you received it?\n\nChannel 1: Yes. That's it.\n\nChannel 0: Okay. I'll take a note on this one. Okay. Then I'll inform our accounts department then once the payment is settled for their delivery fee, we'll send their router.\n\nChannel 1: Yeah.\n\nChannel 0: I'll\n\nChannel 1: And now\n\nChannel 0: update you.\n\nChannel 1: that is\n\nChannel 0: Mhmm.\n\nChannel 1: emailed?\n\nChannel 0: I'm sorry?\n\nChannel 1: Would that be sent in an email?\n\nChannel 0: Might be via SMS or email.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Okay then. Bye for now. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.026984738186001778}],"sentiment":"neutral","sentiment_score":0.026984738186001778,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Yes.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.11030781269073486},{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.11813516914844512},{"text":"Good morning.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.36723126471042633},{"text":"This is Maureen from Airtel tax support.","start":3.84,"end":6.42,"sentiment":"neutral","sentiment_score":0.25473002663680483},{"text":"Am I speaking with Athena?","start":6.8799996,"end":8.34,"sentiment":"neutral","sentiment_score":0.13180326968431472}],"sentiment":"neutral","sentiment_score":0.21281450288370252,"channel":0,"num_words":16,"start":2.32,"end":8.34},{"sentences":[{"text":"Yes.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.12946227192878723}],"sentiment":"neutral","sentiment_score":0.12946227192878723,"channel":1,"num_words":1,"start":9.12,"end":9.62},{"sentences":[{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.1388116031885147},{"text":"I just wanted to confirm about your order.","start":10.719999,"end":13.86,"sentiment":"neutral","sentiment_score":0.17601840011775494},{"text":"Because upon checking here, you only select a plan speed.","start":15.525,"end":18.725,"sentiment":"neutral","sentiment_score":0.06247867345809936},{"text":"There's no contract 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twenty four months or no contract?","start":32.38,"end":34.88,"sentiment":"neutral","sentiment_score":-0.047069815386618884}],"sentiment":"neutral","sentiment_score":-0.047069815386618884,"channel":0,"num_words":7,"start":32.38,"end":34.88},{"sentences":[{"text":"the the twenty four month.","start":35.62,"end":37.559998,"sentiment":"neutral","sentiment_score":-0.028329907357692717}],"sentiment":"neutral","sentiment_score":-0.028329907357692717,"channel":1,"num_words":5,"start":35.62,"end":37.559998},{"sentences":[{"text":"Okay.","start":40.46,"end":40.94,"sentiment":"neutral","sentiment_score":0.03530185669660568},{"text":"So we're going to proceed with twenty four month contract, which has a discounted price for three months and a free 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please do know that if ever you'll be canceling within the contract term, there's a cancellation fee of $132, then the price of the router will need to be settled as well and a thirty day notice, which means you will","start":56.760002,"end":75.935005,"sentiment":"neutral","sentiment_score":-0.17978220007249288}],"sentiment":"neutral","sentiment_score":-0.175805282454158,"channel":0,"num_words":43,"start":55.995,"end":75.935005},{"sentences":[{"text":"Yep.","start":75.565,"end":76.065,"sentiment":"neutral","sentiment_score":-0.136673241853714}],"sentiment":"neutral","sentiment_score":-0.136673241853714,"channel":1,"num_words":1,"start":75.565,"end":76.065},{"sentences":[{"text":"be billed for your final month if 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standard postage, which is for $20, which will take three to five business days to arrive on your address, while we do also have an express postage.","start":106.854996,"end":118.875,"sentiment":"neutral","sentiment_score":0.10808553282291658},{"text":"It's one to three days business days.","start":120.12,"end":122.700005,"sentiment":"neutral","sentiment_score":0.06826393572347504}],"sentiment":"neutral","sentiment_score":0.10710384467473397,"channel":0,"num_words":78,"start":88.4,"end":122.700005},{"sentences":[{"text":"Yeah.","start":123.66,"end":123.98,"sentiment":"neutral","sentiment_score":0.0309867225587368}],"sentiment":"neutral","sentiment_score":0.0309867225587368,"channel":1,"num_words":1,"start":123.66,"end":123.98},{"sentences":[{"text":"So","start":123.72,"end":124.22,"sentiment":"neutral","sentiment_score":0.01853381469845772}],"sentiment":"neutral","sentiment_score":0.01853381469845772,"channel":0,"num_words":1,"start":123.72,"end":124.22},{"sentences":[{"text":"And how 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email.","start":358.915,"end":361.17502,"sentiment":"neutral","sentiment_score":0.009976117561260859}],"sentiment":"neutral","sentiment_score":0.009976117561260859,"channel":0,"num_words":6,"start":358.915,"end":361.17502},{"sentences":[{"text":"Okay.","start":361.88498,"end":362.36694,"sentiment":"neutral","sentiment_score":0.01890992745757103}],"sentiment":"neutral","sentiment_score":0.01890992745757103,"channel":1,"num_words":1,"start":361.88498,"end":362.36694},{"sentences":[{"text":"Mhmm.","start":363.075,"end":363.575,"sentiment":"neutral","sentiment_score":0.010882871225476263},{"text":"Okay then.","start":364.11502,"end":364.995,"sentiment":"neutral","sentiment_score":0.015896438620984554},{"text":"Bye for now.","start":364.995,"end":365.975,"sentiment":"neutral","sentiment_score":0.05302233745654424},{"text":"Thank you.","start":366.11502,"end":366.855,"sentiment":"positive","sentiment_score":0.7642868459224701}],"sentiment":"neutral","sentiment_score":0.21628955658525229,"channel":0,"num_words":8,"start":363.075,"end":366.855},{"sentences":[{"text":"Bye.","start":367.16693,"end":367.66693,"sentiment":"neutral","sentiment_score":-0.07936113327741623}],"sentiment":"neutral","sentiment_score":-0.07936113327741623,"channel":1,"num_words":1,"start":367.16693,"end":367.66693}]},"summary":{"result":"success","short":"A representative from Airtel tax support called Athena to confirm her order and informed her that she will be paying for the delivery fee. The representative also informed Athena that there is a cancellation fee if she cancels within the contract term, and that she will be billed for her final month if she cancels. The representative also informed Athena that she will be receiving a free router and that she will update her account department once the payment is settled."},"intents":{"segments":[{"text":"This is Maureen from Airtel tax support. Am I speaking with Athena?","start_word":5,"end_word":16,"intents":[{"intent":"Confirm order","confidence_score":0.32520488}]},{"text":"We I just wanna change the address for the router delivery. That's all.","start_word":395,"end_word":407,"intents":[{"intent":"Change address for router delivery","confidence_score":0.011442501}]},{"text":"Have you received it? Yes.","start_word":572,"end_word":576,"intents":[{"intent":"Confirm receipt of address","confidence_score":0.061374266},{"intent":"Update account about receipt of gmail","confidence_score":0.0000026473751}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.0851425752043724},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3673643469810486},{"text":"This is Maureen from Airtel tax support. Am I speaking with Athena? Yes. Yeah. I just wanted to confirm about your order. Because upon checking here, you only select a plan speed. There's no contract selected. May I just know what contract are we going to proceed with? The contract Mhmm. will alright. I Is thought it that twelve was or twenty four months or no contract? the the twenty four month. Okay. So we're going to proceed with twenty four month contract, which has a discounted price for three months and a free router. Yes. That's right. And Okay. the connection Mhmm. fee as well is for free, I think? Or Yeah. That's yeah. correct. But please do know that if ever you'll be canceling within the contract term, there's a cancellation fee of $132, then the price of the router will need to be settled as well and a thirty day notice, which means you will Yep. be billed for your final month if ever. Yep. No worries. Okay then. Just to inform you that this is a lock in contract. Yes. Okay. I will proceed with the processing the contract term, and then we'll update you for the router. By the way, for the router, since it's a free router, you'll be the one who'll be paying for the delivery fee. So we have a standard postage, which is for $20, which will take three to five business days to arrive on your address, while we do also have an express postage. It's one to three days business days. Yeah. So And how much is the express post? it's $30. Yeah. We'll go with the express post. Okay. Then I'll inform our accounts department Okay. Then I'll inform our accounts department for them to send you an invoice for the delivery fee express. Then once the payment is settled, we'll then send the router. Okay. And I just Mhmm. need to change the postal address. Is that okay? The service address For the for the router. Or the shipping. Yeah. Okay. Let me just check the address. Okay. So the shipping address is different from the service address? Yeah. Just the service address Okay. stays the same, just the postal address different. Sorry. So we'll be sending the router to Anthony Rose Avenue as well? No, sir. We I just wanna change the address for the router delivery. That's all. Okay. May I have the address? 8 Dundarley, so D U N D D u A n Double sorry? D U D D A, n d a, mhmm, L L, I Double l I Mhmm. I. At Street. Mhmm. At street. Street. Yep. Bonner, Mhmm. B 0, N N, Mhmm. E R A r. Mhmm. e r. E r? Yes. Mhmm. And then ACT Mhmm. and 2914. 2914. Let me just check the address. It's 8 Dunely Street, Bonner, A C T Yes. 29 Yes. 14. Can you just spell that one back to me? It's D U N Mhmm. D A, L L, I, Street, B 0, N N, E R, A C T 2914. Yeah. So the suburb is Bonham with B, Mhmm. B For Mhmm. Barry. Yeah. Okay. Let me just do you have WhatsApp to with this number as well? What's that? Yeah. Yes. I do. Let me send you the address via WhatsApp to confirm. Yep. There you go. Have you received it? Yes. That's it. Okay. I'll take a note on this one. Okay. Then I'll inform our accounts department then once the payment is settled for their delivery fee, we'll send their router. Yeah. I'll And now update you. that is Mhmm. emailed? I'm sorry? Would that be sent in an email? Might be via SMS or email. Okay. Mhmm. Okay then. Bye for now.","start_word":5,"end_word":639,"sentiment":"neutral","sentiment_score":0.03018587450753516},{"text":"Thank you. Bye.","start_word":640,"end_word":642,"sentiment":"positive","sentiment_score":0.603127121925354}],"average":{"sentiment":"neutral","sentiment_score":0.03501173274123456}}}}