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Six zero nine, yeah, slash two s u r sorry. S U R okay. F U R Z E R Mhmm. Phillip At E C T 2 6 06. Yeah. Is it a WAVA unit? Okay. Is it okay if I put you on? Let me just check the address. K. Hello? Yes. Thank you for waiting. So after checking the address, it's available. But upon checking it, just want to inform you also that their address is in a new connection fee charge of $300, which should be paid by the lot owner or landlord. So just to explain the new development charge as a onetime fee applied to certain new property developments, It helps cover the cost of connecting on new premises to the Internet network. So if you're renting, please inform your landlord so they're aware of this charge. But if you are the owner if you are the property owner, then you will be the one responsible for paying it. So mhmm. Yeah. That's correct. So just actually, have you tried to visit our website at eartho.net.eu? Eartho.net .au. Mhmm. Yeah. So if you visit our website, there you can also order. You'll see the available plans there, the speeds that we have. And and do you have your own router, or you need to get a new one? Okay. But if ever you'll be needing a new router, we do also have three available router. And we have a free one if you sign up under twelve or twenty four month contract. But we do also have the no contract, which has a connection fee of $45. Actually, we do offer it. That discount is applicable only if you sign up for twelve or twenty four month contract also. Yeah. But if you choose the no contract, you need to settle the full original amount for the plan speed that you'll be selecting. Mhmm. Yeah. Sure. And additional also about the new connection fee, We can still be able to connect the to the Internet even if the NFC charge hasn't been paid yet. Yeah. So regarding the new development charge, we can still be able to connect to the Internet. Like, if ever you'll be signing up, we can still activate the service even though the new the NDC is not yet settled. But please note that your account may be suspended if the payment isn't made by the due date. Mhmm. Yeah. K. You're welcome. Bye. 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Good morning. This is Maureen from Ertol tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. May I know the full address, please, for me to check on your end? Mhmm. Six zero nine, yeah, slash two s u r sorry.\n\nS U R okay. F U R Z E R Mhmm. Phillip At E C T 2 6 06. Yeah. Is it a WAVA unit?\n\nOkay. Is it okay if I put you on? Let me just check the address. K. Hello?\n\nYes. Thank you for waiting. So after checking the address, it's available. But upon checking it, just want to inform you also that their address is in a new connection fee charge of $300, which should be paid by the lot owner or landlord. So just to explain the new development charge as a onetime fee applied to certain new property developments, It helps cover the cost of connecting on new premises to the Internet network.\n\nSo if you're renting, please inform your landlord so they're aware of this charge. But if you are the owner if you are the property owner, then you will be the one responsible for paying it. So mhmm. Yeah. That's correct.\n\nSo just actually, have you tried to visit our website at eartho.net.eu? Eartho.net .au. Mhmm. Yeah. So if you visit our website, there you can also order.\n\nYou'll see the available plans there, the speeds that we have. And and do you have your own router, or you need to get a new one? Okay. But if ever you'll be needing a new router, we do also have three available router. And we have a free one if you sign up under twelve or twenty four month contract.\n\nBut we do also have the no contract, which has a connection fee of $45. Actually, we do offer it. That discount is applicable only if you sign up for twelve or twenty four month contract also. Yeah. But if you choose the no contract, you need to settle the full original amount for the plan speed that you'll be selecting.\n\nMhmm. Yeah. Sure. And additional also about the new connection fee, We can still be able to connect the to the Internet even if the NFC charge hasn't been paid yet. Yeah.\n\nSo regarding the new development charge, we can still be able to connect to the Internet. Like, if ever you'll be signing up, we can still activate the service even though the new the NDC is not yet settled. But please note that your account may be suspended if the payment isn't made by the due date. Mhmm. Yeah.\n\nK. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.1718667447566986},{"text":"Good morning.","start":2.08,"end":2.72,"sentiment":"positive","sentiment_score":0.3913766145706177},{"text":"This is Maureen from Ertol tech support.","start":2.72,"end":5.7799997,"sentiment":"positive","sentiment_score":0.3682839700153896},{"text":"How can I assist you today?","start":6.48,"end":8.02,"sentiment":"positive","sentiment_score":0.35053230822086334},{"text":"Mhmm.","start":13.2,"end":13.665,"sentiment":"neutral","sentiment_score":-0.006774761248379946}],"sentiment":"neutral","sentiment_score":0.33111922659308596,"num_words":17,"start":1.5999999,"end":13.665},{"sentences":[{"text":"Mhmm.","start":20.625,"end":21.125,"sentiment":"neutral","sentiment_score":0.01835712417960167},{"text":"Okay.","start":26.865,"end":27.365,"sentiment":"neutral","sentiment_score":0.025329506024718285},{"text":"May I know the full address, please, for me to check on your end?","start":28.06,"end":32.16,"sentiment":"neutral","sentiment_score":0.018544933359537805},{"text":"Mhmm.","start":33.739998,"end":34.239998,"sentiment":"neutral","sentiment_score":0.0005882615223526955},{"text":"Six zero nine, yeah, slash two s u r sorry.","start":35.82,"end":55.254997,"sentiment":"neutral","sentiment_score":-0.0076142787002027035}],"sentiment":"neutral","sentiment_score":0.008435598954006477,"num_words":27,"start":20.625,"end":55.254997},{"sentences":[{"text":"S U R okay.","start":55.254997,"end":60.059998,"sentiment":"neutral","sentiment_score":0.008438816294074059},{"text":"F U R Z E R Mhmm.","start":60.28,"end":64.7,"sentiment":"neutral","sentiment_score":0.011355485234941756},{"text":"Phillip At E C T 2 6 06.","start":67.56,"end":71.435,"sentiment":"neutral","sentiment_score":0.014732707641087472},{"text":"Yeah.","start":73.815,"end":74.315,"sentiment":"neutral","sentiment_score":0.04872661828994751},{"text":"Is it a WAVA unit?","start":74.375,"end":76.475,"sentiment":"neutral","sentiment_score":0.031224089115858077}],"sentiment":"neutral","sentiment_score":0.01743809547275305,"num_words":25,"start":55.254997,"end":76.475},{"sentences":[{"text":"Okay.","start":79.735,"end":80.235,"sentiment":"neutral","sentiment_score":0.06212281808257103},{"text":"Is it okay if I put you on?","start":80.455,"end":81.895004,"sentiment":"neutral","sentiment_score":0.04649671632796526},{"text":"Let me just check the address.","start":81.895004,"end":83.435,"sentiment":"neutral","sentiment_score":0.008101234522958597},{"text":"K.","start":85.29,"end":85.79,"sentiment":"neutral","sentiment_score":0.026733320206403732},{"text":"Hello?","start":193.805,"end":194.305,"sentiment":"neutral","sentiment_score":0.027872160077095032}],"sentiment":"neutral","sentiment_score":0.03160643741926726,"num_words":17,"start":79.735,"end":194.305},{"sentences":[{"text":"Yes.","start":196.32,"end":196.82,"sentiment":"neutral","sentiment_score":0.13429003953933716},{"text":"Thank you for waiting.","start":196.96,"end":198.1,"sentiment":"positive","sentiment_score":0.34991202503442764},{"text":"So after checking the address, it's available.","start":198.4,"end":201.38,"sentiment":"neutral","sentiment_score":0.16938350243227823},{"text":"But upon checking it, just want to inform you also that their address is in a new connection fee charge of $300, which should be paid by the lot owner or landlord.","start":202.88,"end":215.94499,"sentiment":"neutral","sentiment_score":-0.13835572451353073},{"text":"So just to explain the new development charge as a onetime fee applied to certain new property developments, It helps cover the cost of connecting on new premises to the Internet network.","start":216.325,"end":229.97,"sentiment":"neutral","sentiment_score":0.09877211309503764}],"sentiment":"neutral","sentiment_score":0.019117724885673898,"num_words":76,"start":196.32,"end":229.97},{"sentences":[{"text":"So if you're renting, please inform your landlord so they're aware of this charge.","start":230.51,"end":235.48999,"sentiment":"neutral","sentiment_score":-0.11611960136464664},{"text":"But if you are the owner if you are the property owner, then you will be the one responsible for paying it.","start":235.79,"end":242.53499,"sentiment":"neutral","sentiment_score":-0.14400762793692676},{"text":"So mhmm.","start":242.83499,"end":244.055,"sentiment":"neutral","sentiment_score":-0.00985664688050747},{"text":"Yeah.","start":252.73,"end":253.05,"sentiment":"neutral","sentiment_score":0.07204381376504898},{"text":"That's correct.","start":253.05,"end":253.93001,"sentiment":"neutral","sentiment_score":0.11304688081145287}],"sentiment":"neutral","sentiment_score":-0.11013214517293907,"num_words":41,"start":230.51,"end":253.93001},{"sentences":[{"text":"So just actually, have you tried to visit our website at eartho.net.eu?","start":253.93001,"end":263.23,"sentiment":"neutral","sentiment_score":-0.01748323692784955},{"text":"Eartho.net .au.","start":267.385,"end":269.785,"sentiment":"neutral","sentiment_score":-0.03505066595971584},{"text":"Mhmm.","start":269.785,"end":270.285,"sentiment":"neutral","sentiment_score":-0.02570274658501148},{"text":"Yeah.","start":271.625,"end":271.865,"sentiment":"neutral","sentiment_score":-0.03305874019861221},{"text":"So if you visit our website, there you can also order.","start":271.865,"end":277.805,"sentiment":"neutral","sentiment_score":0.06705577197400006}],"sentiment":"neutral","sentiment_score":0.014775993699138915,"num_words":27,"start":253.93001,"end":277.805},{"sentences":[{"text":"You'll see the available plans there, the speeds that we have.","start":279.09,"end":282.61,"sentiment":"neutral","sentiment_score":0.11156984621828253},{"text":"And and do you have your own router, or you need to get a new one?","start":282.61,"end":286.87,"sentiment":"neutral","sentiment_score":0.0007330800872296097},{"text":"Okay.","start":294.86502,"end":295.36502,"sentiment":"neutral","sentiment_score":0.01867548376321793},{"text":"But if ever you'll be needing a new router, we do also have three available router.","start":295.42502,"end":300.885,"sentiment":"neutral","sentiment_score":0.11225456395186484},{"text":"And we have a free one if you sign up under twelve or twenty four month contract.","start":301.42502,"end":307.685,"sentiment":"neutral","sentiment_score":0.1793016865849495}],"sentiment":"neutral","sentiment_score":0.10003073391367177,"num_words":61,"start":279.09,"end":307.685},{"sentences":[{"text":"But we do also have the no contract, which has a connection fee of $45.","start":308.88,"end":316.41998,"sentiment":"neutral","sentiment_score":0.0717864861090978},{"text":"Actually, we do offer it.","start":340.82,"end":343.54,"sentiment":"neutral","sentiment_score":0.1312848448753357},{"text":"That discount is applicable only if you sign up for twelve or twenty four month contract also.","start":343.54,"end":350.75998,"sentiment":"neutral","sentiment_score":0.07672273915480166},{"text":"Yeah.","start":353.435,"end":353.915,"sentiment":"neutral","sentiment_score":0.08639487624168396},{"text":"But if you choose the no contract, you need to settle the full original amount for the plan speed that you'll be selecting.","start":353.915,"end":365.9,"sentiment":"neutral","sentiment_score":0.012880214692457863}],"sentiment":"neutral","sentiment_score":0.056067998292016204,"num_words":61,"start":308.88,"end":365.9},{"sentences":[{"text":"Mhmm.","start":366.28,"end":366.78,"sentiment":"neutral","sentiment_score":0.08519153296947479},{"text":"Yeah.","start":370.59998,"end":370.91998,"sentiment":"neutral","sentiment_score":0.15220242738723755},{"text":"Sure.","start":370.91998,"end":371.41998,"sentiment":"neutral","sentiment_score":0.12565578520298004},{"text":"And additional also about the new connection fee, We can still be able to connect the to the Internet even if the NFC charge hasn't been paid yet.","start":371.47998,"end":383.415,"sentiment":"neutral","sentiment_score":0.07887282738062952},{"text":"Yeah.","start":389.81,"end":390.05002,"sentiment":"neutral","sentiment_score":-0.04238057881593704}],"sentiment":"neutral","sentiment_score":0.07903463541879319,"num_words":32,"start":366.28,"end":390.05002},{"sentences":[{"text":"So regarding the new development charge, we can still be able to connect to the Internet.","start":390.05002,"end":396.85,"sentiment":"neutral","sentiment_score":0.03294560080394149},{"text":"Like, if ever you'll be signing up, we can still activate the service even though the new the NDC is not yet settled.","start":396.85,"end":409.005,"sentiment":"neutral","sentiment_score":-0.008039702053951181},{"text":"But please note that your account may be suspended if the payment isn't made by the due 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day.","start":422.26288,"end":423.4029,"sentiment":"positive","sentiment_score":0.68295718729496}],"sentiment":"positive","sentiment_score":0.49443060252815485,"num_words":8,"start":420.5029,"end":423.4029}]}}]},{"alternatives":[{"transcript":"Good morning. Good morning. I'm calling regarding my fiber Internet activation, but I'm new to the country, so I'm not familiar with this. I've just recently moved to a new apartment, and it's covered by SupaNet four five six. Yeah. Sure. It's 6 09 Yes. Slash 2 F U R Zed E R Zed E R, Feiser. It's F f u r zed e r. Yes. Feizer Street. Absolute. Yes. Yes. A c t. Yes. Yes. That's correct. Yes. Vova. Yes. Sure. Hello? Mhmm. Mhmm. Oh, okay. Mhmm. Yes. Actually, I'm renting the unit, so I need to inform them that they need to contact the supine for regarding the payments for $300. And what about the contract? I'm sorry. What website? No. No. No. No. I'm not really sure. Actually, I've just recently moved. I need to contact the owner, I think, the landlord. Okay. So this one is regarding your, I mean, your network provider with Supa. And the contract with you, that would be if I don't want any sort of, like, twelve months contract, then that would be extra 45, and the rest is the same. Like, the first six months, there's a DISC offer and also free router. Is that correct? Okay. Yes. Cool. Okay. Mhmm. Yes. Okay. Okay. Thank you very much. I I'll call back. Thank you. Bye. Sorry. I don't I didn't understand what you said. I still can't connect. Okay. Thank you. Thank you very much. Bye. Bye. Thank you. 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Good morning. I'm calling regarding my fiber Internet activation, but I'm new to the country, so I'm not familiar with this. I've just recently moved to a new apartment, and it's covered by SupaNet four five six. Yeah.\n\nSure. It's 6 09 Yes. Slash 2 F U R Zed E R Zed E R, Feiser. It's F f u r zed e r. Yes.\n\nFeizer Street. Absolute. Yes. Yes. A c t.\n\nYes. Yes. That's correct. Yes. Vova.\n\nYes. Sure. Hello? Mhmm. Mhmm.\n\nOh, okay. Mhmm. Yes. Actually, I'm renting the unit, so I need to inform them that they need to contact the supine for regarding the payments for $300. And what about the contract?\n\nI'm sorry. What website? No. No. No.\n\nNo. I'm not really sure. Actually, I've just recently moved. I need to contact the owner, I think, the landlord. Okay.\n\nSo this one is regarding your, I mean, your network provider with Supa. 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okay.","start":230.65,"end":231.31,"sentiment":"neutral","sentiment_score":0.017858635634183884},{"text":"Mhmm.","start":242.295,"end":242.53499,"sentiment":"neutral","sentiment_score":-0.04670375213027},{"text":"Yes.","start":242.53499,"end":242.935,"sentiment":"neutral","sentiment_score":0.012705452740192412},{"text":"Actually, I'm renting the unit, so I need to inform them that they need to contact the supine for regarding the payments for $300.","start":242.935,"end":251.91,"sentiment":"neutral","sentiment_score":-0.0543503233542045},{"text":"And what about the contract?","start":254.85,"end":256.23,"sentiment":"neutral","sentiment_score":-0.0077286496758460985}],"sentiment":"neutral","sentiment_score":-0.04064642536369237,"num_words":33,"start":230.65,"end":256.23},{"sentences":[{"text":"I'm sorry.","start":264.235,"end":264.63498,"sentiment":"neutral","sentiment_score":-0.10051776096224785},{"text":"What 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Good morning. This is Maureen from Ertol\n\nChannel 1: Good\n\nChannel 0: tech\n\nChannel 1: morning.\n\nChannel 0: support. How can I assist\n\nChannel 1: Good morning.\n\nChannel 0: you today?\n\nChannel 1: I'm calling regarding my fiber Internet activation,\n\nChannel 0: Mhmm.\n\nChannel 1: but I'm new to the country, so I'm not familiar with this. I've just recently moved to a new apartment,\n\nChannel 0: Mhmm.\n\nChannel 1: and it's covered by SupaNet four five six.\n\nChannel 0: Okay. May I know the full address, please, for me to check\n\nChannel 1: Yeah.\n\nChannel 0: on\n\nChannel 1: Sure.\n\nChannel 0: your end?\n\nChannel 1: It's 6\n\nChannel 0: Mhmm.\n\nChannel 1: 09\n\nChannel 0: Six zero nine, yeah,\n\nChannel 1: Yes. Slash\n\nChannel 0: slash two\n\nChannel 1: 2 F U R Zed E\n\nChannel 0: s\n\nChannel 1: R\n\nChannel 0: u r\n\nChannel 1: Zed E R, Feiser.\n\nChannel 0: sorry. S U R\n\nChannel 1: It's F\n\nChannel 0: okay. F U\n\nChannel 1: f\n\nChannel 0: R\n\nChannel 1: u\n\nChannel 0: Z\n\nChannel 1: r\n\nChannel 0: E R\n\nChannel 1: zed e r. Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Feizer Street. Absolute.\n\nChannel 0: Phillip At\n\nChannel 1: Yes. Yes.\n\nChannel 0: E\n\nChannel 1: A\n\nChannel 0: C T\n\nChannel 1: c\n\nChannel 0: 2\n\nChannel 1: t.\n\nChannel 0: 6\n\nChannel 1: Yes.\n\nChannel 0: 06.\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Yeah. Is it a WAVA unit?\n\nChannel 1: Yes. Vova.\n\nChannel 0: Okay. Is it okay if I put you on? Let me just check the address.\n\nChannel 1: Yes. Sure.\n\nChannel 0: K. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, it's available.\n\nChannel 1: Mhmm.\n\nChannel 0: But upon checking it, just want to inform you also that their address is in a new connection fee charge of $300, which should be paid by the lot owner or landlord. So\n\nChannel 1: Mhmm.\n\nChannel 0: just to explain the new development charge as a onetime fee applied to certain new property developments, It helps cover the cost of connecting on new premises to the Internet network. So\n\nChannel 1: Oh, okay.\n\nChannel 0: if you're renting, please inform your landlord so they're aware of this charge. But if you are the owner if you are the property owner, then you will be the one responsible for paying it.\n\nChannel 1: Mhmm. Yes.\n\nChannel 0: So\n\nChannel 1: Actually, I'm renting\n\nChannel 0: mhmm.\n\nChannel 1: the unit, so I need to inform them that they need to contact the supine for regarding the payments for $300.\n\nChannel 0: Yeah. That's correct. So\n\nChannel 1: And what about\n\nChannel 0: just\n\nChannel 1: the contract?\n\nChannel 0: actually, have you tried to visit our website at eartho.net.eu?\n\nChannel 1: I'm sorry. What website?\n\nChannel 0: Eartho.net\n\nChannel 1: No.\n\nChannel 0: .au. Mhmm.\n\nChannel 1: No. No. No.\n\nChannel 0: Yeah. So if you visit our website, there you can also order. You'll see the available plans there, the speeds that we have. And and do you have your own router, or you need to get a new one?\n\nChannel 1: I'm not really sure. Actually, I've just recently moved. I need to contact the owner, I think, the landlord.\n\nChannel 0: Okay. But if ever you'll be needing a new router, we do also have three available router. And we have a free one if you sign up under twelve or twenty four month contract. But we do also have the no contract, which has a connection fee of $45.\n\nChannel 1: Okay. So this one is regarding your, I mean, your network provider with Supa. And the contract with you, that would be if I don't want any sort of, like, twelve months contract, then that would be extra 45, and the rest is the same. Like, the first six months, there's a DISC offer and also free router. Is that correct?\n\nChannel 0: Actually, we do offer it. That discount is applicable only if you sign up for twelve or twenty four month contract also.\n\nChannel 1: Okay. Yes. Cool. Okay.\n\nChannel 0: Yeah. But if you choose the no contract, you need to settle the full original amount for the\n\nChannel 1: Mhmm.\n\nChannel 0: plan speed that you'll be selecting.\n\nChannel 1: Yes. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Thank you very much. I I'll call back. Thank you. Bye.\n\nChannel 0: Yeah. Sure. And additional also about the new connection fee, We can still be able to connect the to the Internet even if the NFC charge hasn't been paid yet.\n\nChannel 1: Sorry. I don't I didn't understand what you said. I still can't connect.\n\nChannel 0: Yeah. So regarding the new development charge, we can still be able to connect to the Internet. Like, if ever you'll be signing up, we can still activate the service even though the new the NDC is not yet settled. But please note that your account may be suspended if the payment isn't made by the due date.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Mhmm. Yeah. K.\n\nChannel 1: Thank you\n\nChannel 0: You're\n\nChannel 1: very\n\nChannel 0: welcome.\n\nChannel 1: much. Bye.\n\nChannel 0: Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.1718667447566986},{"text":"Good morning.","start":2.08,"end":2.72,"sentiment":"positive","sentiment_score":0.3913766145706177},{"text":"This is Maureen from 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The representative informs the customer that their new apartment is covered by SupaNet and provides them with the address of the new connection fee charge. The customer is informed that they will need to contact the landlord to pay the charge and is advised to visit the company's website to order new routers. The representative also explains the new connection fee and offers a discount for signing up under a twelve or twenty four month contract."},"intents":{"segments":[{"text":"May I know the full address, please, for me to check Yeah.","start_word":58,"end_word":69,"intents":[{"intent":"Check address","confidence_score":0.34687778},{"intent":"Check address","confidence_score":0.22033994}]},{"text":"But upon checking it, just want to inform you also that their address is in a new connection fee charge of $300, which should be paid by the lot owner or landlord. So Mhmm.","start_word":182,"end_word":215,"intents":[{"intent":"Inform about fee charge","confidence_score":0.013942886}]},{"text":"just to explain the new development charge as a onetime fee applied to certain new property developments, It helps cover the cost of connecting on new premises to the Internet network. So Oh, okay.","start_word":217,"end_word":250,"intents":[{"intent":"Explain development charge","confidence_score":0.45416042}]},{"text":"Actually, I've just recently moved. I need to contact the owner, I think, the landlord. Okay.","start_word":387,"end_word":402,"intents":[{"intent":"Contact landlord","confidence_score":0.17567708}]},{"text":"But if ever you'll be needing a new router, we do also have three available router. And we have a free one if you sign up under twelve or twenty four month contract. But we do also have the no contract, which has a connection fee of $45. Okay.","start_word":403,"end_word":451,"intents":[{"intent":"Order router","confidence_score":0.06254128}]},{"text":"So this one is regarding your, I mean, your network provider with Supa. And the contract with you, that would be if I don't want any sort of, like, twelve months contract, then that would be extra 45, and the rest is the same. Like, the first six months, there's a DISC offer and also free router. Is that correct?","start_word":453,"end_word":512,"intents":[{"intent":"Inquire about contract terms","confidence_score":0.0073948465}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1718667447566986},{"text":"Good morning. This is Maureen from Ertol Good tech morning. support. How can I assist Good you morning.","start_word":1,"end_word":18,"sentiment":"positive","sentiment_score":0.4031403064727783},{"text":"today? I'm calling regarding my fiber Internet activation, Mhmm. but I'm new to the country, so I'm not familiar with this. I've just recently moved to a new apartment, Mhmm. and it's covered by SupaNet four five six. Okay. May I know the full address, please, for me to check Yeah. on Sure. your end? It's 6 Mhmm. 09 Six zero nine, yeah, Yes. Slash slash two 2 F U R Zed E s R u r Zed E R, Feiser. sorry. S U R It's F okay. F U f R u Z r E R zed e r. Yes. Mhmm. Feizer Street. Absolute. Phillip At Yes. Yes. E A C T c 2 t. 6 Yes. 06. Yes. That's correct. Yeah. Is it a WAVA unit? Yes. Vova. Okay. Is it okay if I put you on? Let me just check the address. Yes. Sure. K. Hello? Hello? Yes.","start_word":19,"end_word":169,"sentiment":"neutral","sentiment_score":0.011338196694850922},{"text":"Thank you for waiting.","start_word":170,"end_word":173,"sentiment":"positive","sentiment_score":0.35297664999961853},{"text":"So after checking the address, it's available. Mhmm. But upon checking it, just want to inform you also that their address is in a new connection fee charge of $300, which should be paid by the lot owner or landlord. So Mhmm. just to explain the new development charge as a onetime fee applied to certain new property developments, It helps cover the cost of connecting on new premises to the Internet network. So Oh, okay. if you're renting, please inform your landlord so they're aware of this charge. But if you are the owner if you are the property owner, then you will be the one responsible for paying it. Mhmm. Yes. So Actually, I'm renting mhmm. the unit, so I need to inform them that they need to contact the supine for regarding the payments for $300. Yeah. That's correct. So And what about just the contract? actually, have you tried to visit our website at eartho.net.eu? I'm sorry. What website? Eartho.net No. .au. Mhmm. No. No. No. Yeah. So if you visit our website, there you can also order. You'll see the available plans there, the speeds that we have. And and do you have your own router, or you need to get a new one? I'm not really sure. Actually, I've just recently moved. I need to contact the owner, I think, the landlord. Okay. But if ever you'll be needing a new router, we do also have three available router. And we have a free one if you sign up under twelve or twenty four month contract. But we do also have the no contract, which has a connection fee of $45. Okay. So this one is regarding your, I mean, your network provider with Supa. And the contract with you, that would be if I don't want any sort of, like, twelve months contract, then that would be extra 45, and the rest is the same. Like, the first six months, there's a DISC offer and also free router. Is that correct? Actually, we do offer it. That discount is applicable only if you sign up for twelve or twenty four month contract also. Okay. Yes. Cool. Okay. Yeah. But if you choose the no contract, you need to settle the full original amount for the Mhmm. plan speed that you'll be selecting. Yes. Okay. Mhmm. Okay.","start_word":174,"end_word":566,"sentiment":"neutral","sentiment_score":0.00003202474242403307},{"text":"Thank you very much.","start_word":567,"end_word":570,"sentiment":"positive","sentiment_score":0.5658838152885437},{"text":"I I'll call back.","start_word":571,"end_word":574,"sentiment":"neutral","sentiment_score":0.3059001863002777},{"text":"Thank you.","start_word":575,"end_word":576,"sentiment":"positive","sentiment_score":0.381091833114624},{"text":"Bye. Yeah. Sure. And additional also about the new connection fee, We can still be able to connect the to the Internet even if the NFC charge hasn't been paid yet. Sorry. I don't I didn't understand what you said. I still can't connect. Yeah. So regarding the new development charge, we can still be able to connect to the Internet. Like, if ever you'll be signing up, we can still activate the service even though the new the NDC is not yet settled. But please note that your account may be suspended if the payment isn't made by the due date. Okay. Thank you. Mhmm. Yeah. K.","start_word":577,"end_word":684,"sentiment":"neutral","sentiment_score":-0.01888995990157127},{"text":"Thank you You're very welcome. much.","start_word":685,"end_word":690,"sentiment":"positive","sentiment_score":0.42966482043266296},{"text":"Bye. Bye.","start_word":691,"end_word":692,"sentiment":"neutral","sentiment_score":0.2168121635913849},{"text":"Have a great Bye. day. Thank you. Bye.","start_word":693,"end_word":700,"sentiment":"positive","sentiment_score":0.6310430765151978}],"average":{"sentiment":"neutral","sentiment_score":0.032654241415170523}}}}