{"metadata":{"transaction_key":"deprecated","request_id":"01a09d30-a7fd-7f42-871e-bf0acb1f186d","sha256":"2f343ff3d817924abedb103b7be99e9c00ac36a52e282e9b0ac3a020a9d8e7b3","created":"2026-09-13T23:53:28.699Z","duration":69.76794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":221,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":241,"output_tokens":241},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":241,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good morning. Alex, this is Mary calling from Vigilance AI. I hope you're doing well. Alex yeah, we are a cybersecurity company that runs an AI powered MDR platform. And we thought we'd call you Alex because our CTO would love to have a quick demo with you just to introduce about our company. And we're just checking and hoping you do have an open schedule by next month, looking at on the October 8. Would you be available? I see. I understand. But nothing to worry, Alex, because this is no compliment on this. What we're gonna do is just only providing the value of our services, so we just only can is just a twenty minutes of your time. Hello? I see. Okay. I'll make a note of it. Thank you for taking this call.","confidence":0.9970703,"words":[{"word":"yes","start":2.8799999,"end":3.1999998,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10966046899557114},{"word":"hi","start":3.1999998,"end":3.52,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.31921863555908203},{"word":"good","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4851387143135071},{"word":"morning","start":3.84,"end":4.34,"confidence":0.9812012,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.48266470432281494},{"word":"alex","start":4.96,"end":5.44,"confidence":0.8144531,"punctuated_word":"Alex,","sentiment":"positive","sentiment_score":0.4447101950645447},{"word":"this","start":5.44,"end":5.68,"confidence":0.99902344,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4767954647541046},{"word":"is","start":5.68,"end":5.8399997,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.41940706968307495},{"word":"mary","start":5.8399997,"end":6.16,"confidence":0.99316406,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.4551186263561249},{"word":"calling","start":6.16,"end":6.48,"confidence":0.9863281,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.3454224467277527},{"word":"from","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.404947429895401},{"word":"vigilance","start":7.2,"end":7.7,"confidence":0.93530273,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.3801569938659668},{"word":"ai","start":8.0,"end":8.48,"confidence":0.8947754,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.45070680975914},{"word":"i","start":8.48,"end":8.559999,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6786831617355347},{"word":"hope","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6976909041404724},{"word":"you're","start":8.8,"end":8.96,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.6248754858970642},{"word":"doing","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5480682849884033},{"word":"well","start":9.28,"end":9.78,"confidence":0.99194336,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5049985647201538},{"word":"alex","start":11.28,"end":11.78,"confidence":0.8720703,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.1647127866744995},{"word":"yeah","start":12.855,"end":13.355,"confidence":0.96362305,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.22063706815242767},{"word":"we","start":13.415,"end":13.575,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21987274289131165},{"word":"are","start":13.575,"end":13.8949995,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.19309355318546295},{"word":"a","start":13.8949995,"end":14.135,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2147470116615295},{"word":"cybersecurity","start":14.135,"end":14.635,"confidence":0.7446289,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.20991890132427216},{"word":"company","start":15.014999,"end":15.514999,"confidence":0.9970703,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.18505164980888367},{"word":"that","start":15.8949995,"end":16.135,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17888294160366058},{"word":"runs","start":16.135,"end":16.535,"confidence":0.99902344,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.25522851943969727},{"word":"an","start":16.535,"end":16.775,"confidence":0.9707031,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.28178128600120544},{"word":"ai","start":16.775,"end":17.015,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.2941531240940094},{"word":"powered","start":17.015,"end":17.414999,"confidence":0.9970703,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.27738136053085327},{"word":"mdr","start":17.414999,"end":17.895,"confidence":0.94262695,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.2772678732872009},{"word":"platform","start":17.895,"end":18.395,"confidence":0.9423828,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.24358686804771423},{"word":"and","start":19.175,"end":19.575,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.17818549275398254},{"word":"we","start":19.575,"end":19.735,"confidence":0.76953125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1745804101228714},{"word":"thought","start":19.735,"end":19.895,"confidence":0.1697998,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":0.2933517098426819},{"word":"we'd","start":19.895,"end":20.135,"confidence":0.80493164,"punctuated_word":"we'd","sentiment":"neutral","sentiment_score":0.27193111181259155},{"word":"call","start":20.135,"end":20.295,"confidence":0.95703125,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.27938875555992126},{"word":"you","start":20.295,"end":20.455,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29889529943466187},{"word":"alex","start":20.455,"end":20.775,"confidence":0.89990234,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.31772661209106445},{"word":"because","start":20.775,"end":21.175,"confidence":0.8095703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.3026699125766754},{"word":"our","start":21.175,"end":21.415,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.39929747581481934},{"word":"cto","start":21.415,"end":21.814999,"confidence":0.99853516,"punctuated_word":"CTO","sentiment":"positive","sentiment_score":0.5050702095031738},{"word":"would","start":21.814999,"end":22.055,"confidence":0.9980469,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.4344015419483185},{"word":"love","start":22.055,"end":22.294998,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.5448189973831177},{"word":"to","start":22.294998,"end":22.455,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.45108985900878906},{"word":"have","start":22.455,"end":22.615,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.42056435346603394},{"word":"a","start":22.615,"end":22.775,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4314572811126709},{"word":"quick","start":22.775,"end":23.015,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.529529869556427},{"word":"demo","start":23.015,"end":23.415,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.4427208304405213},{"word":"with","start":23.415,"end":23.575,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.48959919810295105},{"word":"you","start":23.575,"end":23.814999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3772605359554291},{"word":"just","start":23.814999,"end":24.055,"confidence":0.9863281,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.41431480646133423},{"word":"to","start":24.055,"end":24.215,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3633093237876892},{"word":"introduce","start":24.215,"end":24.695,"confidence":0.9863281,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.3034428656101227},{"word":"about","start":24.695,"end":25.015,"confidence":0.9633789,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.3474942743778229},{"word":"our","start":25.015,"end":25.175,"confidence":0.9941406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.3307817280292511},{"word":"company","start":25.175,"end":25.675,"confidence":0.9350586,"punctuated_word":"company.","sentiment":"positive","sentiment_score":0.3418792486190796},{"word":"and","start":26.6,"end":26.84,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.20692789554595947},{"word":"we're","start":26.84,"end":27.080002,"confidence":0.9692383,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.19166138768196103},{"word":"just","start":27.080002,"end":27.320002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2171979993581772},{"word":"checking","start":27.320002,"end":27.640001,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.22478625178337097},{"word":"and","start":27.640001,"end":27.800001,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18423393368721008},{"word":"hoping","start":27.800001,"end":28.12,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.17089001834392548},{"word":"you","start":28.12,"end":28.28,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15640537440776825},{"word":"do","start":28.28,"end":28.52,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1351480931043625},{"word":"have","start":28.52,"end":28.84,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1593194156885147},{"word":"an","start":28.84,"end":29.080002,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1619628220796585},{"word":"open","start":29.080002,"end":29.480001,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.14708667993545532},{"word":"schedule","start":29.480001,"end":29.980001,"confidence":0.99316406,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.16815941035747528},{"word":"by","start":30.04,"end":30.28,"confidence":0.9921875,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.13397523760795593},{"word":"next","start":30.28,"end":30.6,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.18125618994235992},{"word":"month","start":30.6,"end":30.920002,"confidence":0.7717285,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.13972635567188263},{"word":"looking","start":30.920002,"end":31.16,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.11546022444963457},{"word":"at","start":31.16,"end":31.400002,"confidence":0.80371094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.11401241272687912},{"word":"on","start":31.400002,"end":31.560001,"confidence":0.9140625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11664088815450668},{"word":"the","start":31.560001,"end":31.720001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1143927276134491},{"word":"october","start":31.720001,"end":32.21,"confidence":0.9805501,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.1447550654411316},{"word":"8","start":32.21,"end":32.699997,"confidence":0.9805501,"punctuated_word":"8.","sentiment":"neutral","sentiment_score":0.13413111865520477},{"word":"would","start":33.4,"end":33.64,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.06414295732975006},{"word":"you","start":33.64,"end":33.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05433254316449165},{"word":"be","start":33.8,"end":33.96,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.039338368922472},{"word":"available","start":33.96,"end":34.46,"confidence":0.9995117,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.04248746111989021},{"word":"i","start":40.875,"end":41.375,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19701971113681793},{"word":"see","start":42.715,"end":43.035,"confidence":0.9970703,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.1356392204761505},{"word":"i","start":43.035,"end":43.275,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13204358518123627},{"word":"understand","start":43.275,"end":43.775,"confidence":0.9904785,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.1054321825504303},{"word":"but","start":44.155,"end":44.555,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1217532753944397},{"word":"nothing","start":44.555,"end":44.875,"confidence":0.9658203,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.09299250692129137},{"word":"to","start":44.875,"end":44.955,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17224633693695068},{"word":"worry","start":44.955,"end":45.355,"confidence":0.99902344,"punctuated_word":"worry,","sentiment":"neutral","sentiment_score":-0.17611666023731232},{"word":"alex","start":45.355,"end":45.675,"confidence":0.95410156,"punctuated_word":"Alex,","sentiment":"neutral","sentiment_score":-0.1836717426776886},{"word":"because","start":45.675,"end":46.175,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16662590205669403},{"word":"this","start":46.475,"end":46.715,"confidence":0.6640625,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.383378267288208},{"word":"is","start":46.715,"end":46.875,"confidence":0.9951172,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.46707454323768616},{"word":"no","start":46.875,"end":47.195,"confidence":0.98291016,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.4889596104621887},{"word":"compliment","start":47.195,"end":47.695,"confidence":0.7729492,"punctuated_word":"compliment","sentiment":"negative","sentiment_score":-0.5087379217147827},{"word":"on","start":47.755,"end":47.915,"confidence":0.9951172,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4198136031627655},{"word":"this","start":47.915,"end":48.415,"confidence":0.9980469,"punctuated_word":"this.","sentiment":"negative","sentiment_score":-0.39680907130241394},{"word":"what","start":48.875,"end":49.035,"confidence":0.96240234,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.2501240670681},{"word":"we're","start":49.035,"end":49.195,"confidence":0.82714844,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1721803992986679},{"word":"gonna","start":49.195,"end":49.434998,"confidence":0.94921875,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.058065056800842285},{"word":"do","start":49.434998,"end":49.595,"confidence":0.8925781,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10685636103153227},{"word":"is","start":49.595,"end":49.675,"confidence":0.96435547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.046942681074142456},{"word":"just","start":49.675,"end":49.915,"confidence":0.93847656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02735450863838196},{"word":"only","start":49.915,"end":50.155,"confidence":0.9980469,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.05230821669101715},{"word":"providing","start":50.155,"end":50.655,"confidence":0.9921875,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.05067433416843414},{"word":"the","start":51.035,"end":51.275,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06123542785644531},{"word":"value","start":51.275,"end":51.595,"confidence":1.0,"punctuated_word":"value","sentiment":"neutral","sentiment_score":0.1376989483833313},{"word":"of","start":51.595,"end":51.755,"confidence":0.9873047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.062184154987335205},{"word":"our","start":51.755,"end":52.075,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.00767199695110321},{"word":"services","start":52.075,"end":52.555,"confidence":0.78564453,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.04295679181814194},{"word":"so","start":52.555,"end":52.715,"confidence":0.9941406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.02335210144519806},{"word":"we","start":52.715,"end":52.875,"confidence":0.84716797,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0006912499666213989},{"word":"just","start":52.875,"end":53.195,"confidence":0.8803711,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07248751074075699},{"word":"only","start":53.195,"end":53.434998,"confidence":0.98291016,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.01907460391521454},{"word":"can","start":53.434998,"end":53.934998,"confidence":0.59375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.017122924327850342},{"word":"is","start":54.155,"end":54.315,"confidence":0.6040039,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0018650442361831665},{"word":"just","start":54.315,"end":54.555,"confidence":0.7426758,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.044340863823890686},{"word":"a","start":54.555,"end":54.715,"confidence":0.5292969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008374214172363281},{"word":"twenty","start":54.715,"end":55.035,"confidence":0.9980469,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.033862411975860596},{"word":"minutes","start":55.035,"end":55.355,"confidence":0.9980469,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.012899219989776611},{"word":"of","start":55.355,"end":55.515,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08384335041046143},{"word":"your","start":55.515,"end":55.755,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1194118708372116},{"word":"time","start":55.755,"end":56.255,"confidence":0.9172363,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.11568599194288254},{"word":"hello","start":58.16,"end":58.66,"confidence":0.59552,"punctuated_word":"Hello?","sentiment":"negative","sentiment_score":-0.3486369252204895},{"word":"i","start":62.399998,"end":62.64,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08157925307750702},{"word":"see","start":62.64,"end":63.14,"confidence":0.9980469,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.04918243736028671},{"word":"okay","start":63.44,"end":63.84,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026082804426550865},{"word":"i'll","start":63.84,"end":64.08,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09018704295158386},{"word":"make","start":64.08,"end":64.32,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.13601833581924438},{"word":"a","start":64.32,"end":64.4,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1422472894191742},{"word":"note","start":64.4,"end":64.64,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.17675060033798218},{"word":"of","start":64.64,"end":64.8,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15532119572162628},{"word":"it","start":64.8,"end":64.88,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11883974075317384},{"word":"thank","start":64.88,"end":65.04,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4035235643386841},{"word":"you","start":65.04,"end":65.2,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4079968631267547},{"word":"for","start":65.2,"end":65.36,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4975627064704895},{"word":"taking","start":65.36,"end":65.68,"confidence":1.0,"punctuated_word":"taking","sentiment":"positive","sentiment_score":0.5069372057914734},{"word":"this","start":65.68,"end":66.0,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4255681335926056},{"word":"call","start":66.0,"end":66.5,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.41523364186286926}],"paragraphs":{"transcript":"\nYes. Hi. Good morning. Alex, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nAlex yeah, we are a cybersecurity company that runs an AI powered MDR platform. And we thought we'd call you Alex because our CTO would love to have a quick demo with you just to introduce about our company. And we're just checking and hoping you do have an open schedule by next month, looking at on the October 8. Would you be available? I see.\n\nI understand. But nothing to worry, Alex, because this is no compliment on this. What we're gonna do is just only providing the value of our services, so we just only can is just a twenty minutes of your time. Hello? I see.\n\nOkay. I'll make a note of it. Thank you for taking this call.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.10966046899557114},{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.31921863555908203},{"text":"Good morning.","start":3.52,"end":4.34,"sentiment":"positive","sentiment_score":0.483901709318161},{"text":"Alex, this is Mary calling from Vigilance AI.","start":4.96,"end":8.48,"sentiment":"positive","sentiment_score":0.4221581295132637},{"text":"I hope you're doing well.","start":8.48,"end":9.78,"sentiment":"positive","sentiment_score":0.6108632802963256}],"sentiment":"positive","sentiment_score":0.4604861153399243,"num_words":17,"start":2.8799999,"end":9.78},{"sentences":[{"text":"Alex yeah, we are a cybersecurity company that runs an AI powered MDR platform.","start":11.28,"end":18.395,"sentiment":"neutral","sentiment_score":0.2297368347644806},{"text":"And we thought we'd call you Alex because our CTO would love to have a quick demo with you just to introduce about our company.","start":19.175,"end":25.675,"sentiment":"positive","sentiment_score":0.36975046813488005},{"text":"And we're just checking and hoping you do have an open schedule by next month, looking at on the October 8.","start":26.6,"end":32.699997,"sentiment":"neutral","sentiment_score":0.158006166773183},{"text":"Would you be available?","start":33.4,"end":34.46,"sentiment":"neutral","sentiment_score":0.05007533263415098},{"text":"I see.","start":40.875,"end":43.035,"sentiment":"neutral","sentiment_score":-0.16632946580648422}],"sentiment":"neutral","sentiment_score":0.23705832259447285,"num_words":66,"start":11.28,"end":43.035},{"sentences":[{"text":"I understand.","start":43.035,"end":43.775,"sentiment":"neutral","sentiment_score":-0.11873788386583328},{"text":"But nothing to worry, Alex, because this is no compliment on this.","start":44.155,"end":48.415,"sentiment":"neutral","sentiment_score":-0.29818162011603516},{"text":"What we're gonna do is just only providing the value of our services, so we just only can is just a twenty minutes of your time.","start":48.875,"end":56.255,"sentiment":"neutral","sentiment_score":-0.024609739104142554},{"text":"Hello?","start":58.16,"end":58.66,"sentiment":"negative","sentiment_score":-0.3486369252204895},{"text":"I see.","start":62.399998,"end":63.14,"sentiment":"neutral","sentiment_score":-0.06538084521889687}],"sentiment":"neutral","sentiment_score":-0.11476528003465297,"num_words":43,"start":43.035,"end":63.14},{"sentences":[{"text":"Okay.","start":63.44,"end":63.84,"sentiment":"neutral","sentiment_score":0.026082804426550865},{"text":"I'll make a note of it.","start":63.84,"end":64.88,"sentiment":"neutral","sentiment_score":0.13656070083379745},{"text":"Thank you for taking this call.","start":64.88,"end":66.5,"sentiment":"positive","sentiment_score":0.44280368586381275}],"sentiment":"neutral","sentiment_score":0.2694053172778625,"num_words":13,"start":63.44,"end":66.5}]}}]},{"alternatives":[{"transcript":"Hello. Alex speaking. Look. I'm really not interested in cold calls for cybersecurity products. We'll reach out if we need you. Look, at this stage, we're not interested. There's not something on our road map to review this year. Thank you.","confidence":0.99316406,"words":[{"word":"hello","start":0.0,"end":0.5,"confidence":0.6652832,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02254090830683708},{"word":"alex","start":1.4399999,"end":1.76,"confidence":0.2475586,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.023978782817721367},{"word":"speaking","start":1.76,"end":2.26,"confidence":0.6057129,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.026456041261553764},{"word":"look","start":35.96,"end":36.2,"confidence":0.6501465,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.18174484372138977},{"word":"i'm","start":36.2,"end":36.36,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5062093138694763},{"word":"really","start":36.36,"end":36.6,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.6228138208389282},{"word":"not","start":36.6,"end":36.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6924054622650146},{"word":"interested","start":36.84,"end":37.32,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.6579703688621521},{"word":"in","start":37.32,"end":37.82,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.6903823018074036},{"word":"cold","start":37.96,"end":38.2,"confidence":0.86035156,"punctuated_word":"cold","sentiment":"negative","sentiment_score":-0.7166264653205872},{"word":"calls","start":38.2,"end":38.52,"confidence":0.98828125,"punctuated_word":"calls","sentiment":"negative","sentiment_score":-0.6711018085479736},{"word":"for","start":38.52,"end":38.745,"confidence":0.6953125,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.6613891124725342},{"word":"cybersecurity","start":38.985,"end":39.385,"confidence":0.78564453,"punctuated_word":"cybersecurity","sentiment":"negative","sentiment_score":-0.7083932757377625},{"word":"products","start":39.385,"end":39.785,"confidence":0.9970703,"punctuated_word":"products.","sentiment":"negative","sentiment_score":-0.6448351144790649},{"word":"we'll","start":39.785,"end":40.024998,"confidence":0.99853516,"punctuated_word":"We'll","sentiment":"negative","sentiment_score":-0.4626588225364685},{"word":"reach","start":40.024998,"end":40.184998,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.3044435679912567},{"word":"out","start":40.184998,"end":40.344997,"confidence":0.984375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.2978782057762146},{"word":"if","start":40.344997,"end":40.504997,"confidence":0.99902344,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.4430311322212219},{"word":"we","start":40.504997,"end":40.585,"confidence":0.9980469,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4268127977848053},{"word":"need","start":40.585,"end":40.745,"confidence":1.0,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.3482259511947632},{"word":"you","start":40.745,"end":41.245,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.5633482933044434},{"word":"look","start":57.09,"end":57.41,"confidence":0.5152588,"punctuated_word":"Look,","sentiment":"neutral","sentiment_score":-0.2504369914531708},{"word":"at","start":57.41,"end":57.49,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.34772804379463196},{"word":"this","start":57.49,"end":57.73,"confidence":0.99316406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3243783116340637},{"word":"stage","start":57.73,"end":57.97,"confidence":0.9597168,"punctuated_word":"stage,","sentiment":"neutral","sentiment_score":-0.2781533896923065},{"word":"we're","start":57.97,"end":58.13,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.3818586766719818},{"word":"not","start":58.13,"end":58.29,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3643494248390198},{"word":"interested","start":58.29,"end":58.61,"confidence":0.9523926,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.3780574798583984},{"word":"there's","start":58.61,"end":58.77,"confidence":0.85498047,"punctuated_word":"There's","sentiment":"negative","sentiment_score":-0.4683674275875091},{"word":"not","start":58.77,"end":58.93,"confidence":0.81591797,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3572608530521393},{"word":"something","start":58.93,"end":59.170002,"confidence":0.86328125,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.45024779438972473},{"word":"on","start":59.170002,"end":59.25,"confidence":0.6425781,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4697679877281189},{"word":"our","start":59.25,"end":59.41,"confidence":0.9506836,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.48154523968696594},{"word":"road","start":59.41,"end":59.57,"confidence":0.7519531,"punctuated_word":"road","sentiment":"neutral","sentiment_score":-0.3092809021472931},{"word":"map","start":59.57,"end":59.73,"confidence":1.0,"punctuated_word":"map","sentiment":"negative","sentiment_score":-0.3739200234413147},{"word":"to","start":59.73,"end":59.89,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4548866152763366},{"word":"review","start":59.89,"end":60.21,"confidence":0.9980469,"punctuated_word":"review","sentiment":"negative","sentiment_score":-0.45139533281326294},{"word":"this","start":60.21,"end":60.370003,"confidence":0.98535156,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3961229026317597},{"word":"year","start":60.370003,"end":60.870003,"confidence":0.9946289,"punctuated_word":"year.","sentiment":"negative","sentiment_score":-0.3908889889717102},{"word":"thank","start":66.93,"end":67.17,"confidence":0.9277344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32596129179000854},{"word":"you","start":67.17,"end":67.67,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22209537029266355}],"paragraphs":{"transcript":"\nHello. Alex speaking. Look. I'm really not interested in cold calls for cybersecurity products. We'll reach out if we need you.\n\nLook, at this stage, we're not interested. There's not something on our road map to review this year. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02254090830683708},{"text":"Alex speaking.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.025217412039637566},{"text":"Look.","start":35.96,"end":36.2,"sentiment":"neutral","sentiment_score":-0.18174484372138977},{"text":"I'm really not interested in cold calls for cybersecurity products.","start":36.2,"end":39.785,"sentiment":"negative","sentiment_score":-0.6572127044200897},{"text":"We'll reach out if we need you.","start":39.785,"end":41.245,"sentiment":"negative","sentiment_score":-0.4066283958298819}],"sentiment":"negative","sentiment_score":-0.4536807107783499,"num_words":21,"start":0.0,"end":41.245},{"sentences":[{"text":"Look, at this stage, we're not interested.","start":57.09,"end":58.61,"sentiment":"neutral","sentiment_score":-0.332137473991939},{"text":"There's not something on our road map to review this year.","start":58.61,"end":60.870003,"sentiment":"negative","sentiment_score":-0.4185167334296487},{"text":"Thank you.","start":66.93,"end":67.67,"sentiment":"neutral","sentiment_score":0.27402833104133606}],"sentiment":"neutral","sentiment_score":-0.3190294861793518,"num_words":20,"start":57.09,"end":67.67}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Alex speaking.\n\nChannel 0: Yes. Hi. Good morning. Alex, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nAlex yeah, we are a cybersecurity company that runs an AI powered MDR platform. And we thought we'd call you Alex because our CTO would love to have a quick demo with you just to introduce about our company. And we're just checking and hoping you do have an open schedule by next month, looking at on the October 8. Would you be available?\n\nChannel 1: Look. I'm really not interested in cold calls for cybersecurity products. We'll reach out if we need you.\n\nChannel 0: I see. I understand. But nothing to worry, Alex, because this is no compliment on this. What we're gonna do is just only providing the value of our services, so we just only can is just a twenty minutes of your time.\n\nChannel 1: Look, at this stage, we're not\n\nChannel 0: Hello?\n\nChannel 1: interested. There's not something on our road map to review this year.\n\nChannel 0: I see. Okay. I'll make a note of it. Thank you for taking this call.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02254090830683708},{"text":"Alex speaking.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.025217412039637566}],"sentiment":"neutral","sentiment_score":0.02432524412870407,"channel":1,"num_words":3,"start":0.0,"end":2.26},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.10966046899557114},{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.31921863555908203},{"text":"Good morning.","start":3.52,"end":4.34,"sentiment":"positive","sentiment_score":0.483901709318161},{"text":"Alex, this is Mary calling from Vigilance AI.","start":4.96,"end":8.48,"sentiment":"positive","sentiment_score":0.4221581295132637},{"text":"I hope you're doing well.","start":8.48,"end":9.78,"sentiment":"positive","sentiment_score":0.6108632802963256}],"sentiment":"positive","sentiment_score":0.4604861153399243,"channel":0,"num_words":17,"start":2.8799999,"end":9.78},{"sentences":[{"text":"Alex yeah, we are a cybersecurity company that runs an AI powered MDR platform.","start":11.28,"end":18.395,"sentiment":"neutral","sentiment_score":0.2297368347644806},{"text":"And we thought we'd call you Alex because our CTO would love to have a quick demo with you just to introduce about our company.","start":19.175,"end":25.675,"sentiment":"positive","sentiment_score":0.36975046813488005},{"text":"And we're just checking and hoping you do have an open schedule by next month, looking at on the October 8.","start":26.6,"end":32.699997,"sentiment":"neutral","sentiment_score":0.158006166773183},{"text":"Would you be available?","start":33.4,"end":34.46,"sentiment":"neutral","sentiment_score":0.05007533263415098}],"sentiment":"neutral","sentiment_score":0.24966419098200276,"channel":0,"num_words":64,"start":11.28,"end":34.46},{"sentences":[{"text":"Look.","start":35.96,"end":36.2,"sentiment":"neutral","sentiment_score":-0.18174484372138977},{"text":"I'm really not interested in cold calls for cybersecurity products.","start":36.2,"end":39.785,"sentiment":"negative","sentiment_score":-0.6572127044200897},{"text":"We'll reach out if we need you.","start":39.785,"end":41.245,"sentiment":"negative","sentiment_score":-0.4066283958298819}],"sentiment":"negative","sentiment_score":-0.5333483699295256,"channel":1,"num_words":18,"start":35.96,"end":41.245},{"sentences":[{"text":"I see.","start":40.875,"end":43.035,"sentiment":"neutral","sentiment_score":-0.16632946580648422},{"text":"I understand.","start":43.035,"end":43.775,"sentiment":"neutral","sentiment_score":-0.11873788386583328},{"text":"But nothing to worry, Alex, because this is no compliment on this.","start":44.155,"end":48.415,"sentiment":"neutral","sentiment_score":-0.29818162011603516},{"text":"What we're gonna do is just only providing the value of our services, so we just only can is just a twenty minutes of your time.","start":48.875,"end":56.255,"sentiment":"neutral","sentiment_score":-0.024609739104142554}],"sentiment":"neutral","sentiment_score":-0.11400398470106579,"channel":0,"num_words":42,"start":40.875,"end":56.255},{"sentences":[{"text":"Look, at this stage, we're not","start":57.09,"end":58.29,"sentiment":"neutral","sentiment_score":-0.3244841396808624}],"sentiment":"neutral","sentiment_score":-0.3244841396808624,"channel":1,"num_words":6,"start":57.09,"end":58.29},{"sentences":[{"text":"Hello?","start":58.16,"end":58.66,"sentiment":"negative","sentiment_score":-0.3486369252204895}],"sentiment":"negative","sentiment_score":-0.3486369252204895,"channel":0,"num_words":1,"start":58.16,"end":58.66},{"sentences":[{"text":"interested.","start":58.29,"end":58.61,"sentiment":"negative","sentiment_score":-0.3780574798583984},{"text":"There's not something on our road map to review this year.","start":58.61,"end":60.870003,"sentiment":"negative","sentiment_score":-0.4185167334296487}],"sentiment":"negative","sentiment_score":-0.4151451289653778,"channel":1,"num_words":12,"start":58.29,"end":60.870003},{"sentences":[{"text":"I see.","start":62.399998,"end":63.14,"sentiment":"neutral","sentiment_score":-0.06538084521889687},{"text":"Okay.","start":63.44,"end":63.84,"sentiment":"neutral","sentiment_score":0.026082804426550865},{"text":"I'll make a note of it.","start":63.84,"end":64.88,"sentiment":"neutral","sentiment_score":0.13656070083379745},{"text":"Thank you for taking this call.","start":64.88,"end":66.5,"sentiment":"positive","sentiment_score":0.44280368586381275}],"sentiment":"neutral","sentiment_score":0.22476716227829457,"channel":0,"num_words":15,"start":62.399998,"end":66.5},{"sentences":[{"text":"Thank you.","start":66.93,"end":67.67,"sentiment":"neutral","sentiment_score":0.27402833104133606}],"sentiment":"neutral","sentiment_score":0.27402833104133606,"channel":1,"num_words":2,"start":66.93,"end":67.67}]},"summary":{"result":"success","short":"An agent from cost security company, Carrefourance AI, calls a cybersecurity company's customer, Alex, to offer a demo of their AI-powered MDR platform. Alex is not interested in cold calls for cybersecurity products and is not interested in reviewing their roadmap for the year. The agent notes this and thanks Alex for the call."},"intents":{"segments":[{"text":"And we're just checking and hoping you do have an open schedule by next month, looking at on the October 8. Would you be available? Look.","start_word":59,"end_word":84,"intents":[{"intent":"Schedule appointment","confidence_score":0.010435347}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. Yes. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.10885898023843764},{"text":"Good morning. Alex, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":5,"end_word":19,"sentiment":"positive","sentiment_score":0.4909795820713043},{"text":"Alex yeah, we are a cybersecurity company that runs an AI powered MDR platform.","start_word":20,"end_word":33,"sentiment":"neutral","sentiment_score":0.2318085879087448},{"text":"And we thought we'd call you Alex because our CTO would love to have a quick demo with you just to introduce about our company.","start_word":34,"end_word":58,"sentiment":"positive","sentiment_score":0.3688676953315735},{"text":"And we're just checking and hoping you do have an open schedule by next month, looking at on the October 8. Would you be available? Look.","start_word":59,"end_word":84,"sentiment":"neutral","sentiment_score":0.12001540511846542},{"text":"I'm really not interested in cold calls for cybersecurity products. We'll reach out if we need you.","start_word":85,"end_word":101,"sentiment":"negative","sentiment_score":-0.5419782400131226},{"text":"I see. I understand. But nothing to worry, Alex, because this is no compliment on this. What we're gonna do is just only providing the value of our services, so we just only can is just a twenty minutes of your time. Look, at this stage, we're not Hello?","start_word":102,"end_word":150,"sentiment":"neutral","sentiment_score":-0.15701310336589813},{"text":"interested. There's not something on our road map to review this year.","start_word":151,"end_word":162,"sentiment":"negative","sentiment_score":-0.4179639220237732},{"text":"I see. Okay. I'll make a note of it.","start_word":163,"end_word":171,"sentiment":"neutral","sentiment_score":0.07553645223379135},{"text":"Thank you for taking this call.","start_word":172,"end_word":177,"sentiment":"positive","sentiment_score":0.4388650953769684},{"text":"Thank you.","start_word":178,"end_word":179,"sentiment":"neutral","sentiment_score":0.33073267340660095}],"average":{"sentiment":"neutral","sentiment_score":0.02708661209992848}}}}