{"metadata":{"transaction_key":"deprecated","request_id":"019ed2e6-7a91-7071-9307-f8a3b469d50a","sha256":"3e9ecd555cb610b4c9890d1f1228d67d2371f899ef3d0afde36028f7e9bd2bcf","created":"2026-06-17T00:06:22.516Z","duration":46.511936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":189,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":211,"output_tokens":211},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":211,"output_tokens":23}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, sir. Yes. Hi. Good morning. This is Abby from Techno One. We're based in Springfield, Brisbane. Yeah. Dana asked me to reach out to you. I just wanted to verify, by the way, if I'm talking to the right person. Is your email tthomas@sinvest.com.au? Oh, alright. You're not coming up for an IT review towards the middle of the year. Okay. Okay. Thank you, sir. Of course. Of course. No problem. Thank you, sir. Take care. Bye bye.","confidence":0.9987165,"words":[{"word":"hi","start":3.4399998,"end":3.76,"confidence":0.9815582,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.08151794970035553},{"word":"sir","start":3.76,"end":4.26,"confidence":0.8635919,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.08084370940923691},{"word":"yes","start":4.56,"end":5.06,"confidence":0.7277017,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0787961483001709},{"word":"hi","start":5.2,"end":5.52,"confidence":0.99871397,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13874150812625885},{"word":"good","start":5.52,"end":5.68,"confidence":0.99895597,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31655439734458923},{"word":"morning","start":5.68,"end":6.0,"confidence":0.9998332,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2334364950656891},{"word":"this","start":6.0,"end":6.16,"confidence":0.9999298,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1339433640241623},{"word":"is","start":6.16,"end":6.3999996,"confidence":0.99524647,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1150669977068901},{"word":"abby","start":6.3999996,"end":6.7999997,"confidence":0.97401434,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.16302722692489624},{"word":"from","start":6.7999997,"end":7.12,"confidence":0.9954834,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16234122216701508},{"word":"techno","start":7.12,"end":7.44,"confidence":0.75398695,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.1158883348107338},{"word":"one","start":7.44,"end":7.68,"confidence":0.7121686,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":0.11555954813957214},{"word":"we're","start":7.68,"end":7.9199996,"confidence":0.9871285,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.08585011959075928},{"word":"based","start":7.9199996,"end":8.16,"confidence":0.99940777,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.07996305823326111},{"word":"in","start":8.16,"end":8.32,"confidence":0.9921904,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0640251487493515},{"word":"springfield","start":8.32,"end":8.82,"confidence":0.9973341,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.08894228935241699},{"word":"brisbane","start":9.2,"end":9.7,"confidence":0.9991343,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.10546249896287918},{"word":"yeah","start":13.045,"end":13.365,"confidence":0.98236513,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05392736941576004},{"word":"dana","start":13.365,"end":13.764999,"confidence":0.7730031,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.03414623811841011},{"word":"asked","start":13.764999,"end":13.925,"confidence":0.9973959,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.03346455469727516},{"word":"me","start":13.925,"end":14.085,"confidence":0.9997353,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03955568000674248},{"word":"to","start":14.085,"end":14.325,"confidence":0.99926883,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.045623086392879486},{"word":"reach","start":14.325,"end":14.565,"confidence":0.9997496,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.03974330425262451},{"word":"out","start":14.565,"end":14.805,"confidence":0.9996451,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.043920837342739105},{"word":"to","start":14.805,"end":14.885,"confidence":0.9977884,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0371832549571991},{"word":"you","start":14.885,"end":15.125,"confidence":0.9988272,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0402684323489666},{"word":"i","start":15.125,"end":15.285,"confidence":0.99989724,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03225913643836975},{"word":"just","start":15.285,"end":15.445,"confidence":0.9999435,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.028785722330212593},{"word":"wanted","start":15.445,"end":15.764999,"confidence":0.9998436,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.02799229323863983},{"word":"to","start":15.764999,"end":16.005,"confidence":0.99855536,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.023024462163448337},{"word":"verify","start":16.005,"end":16.404999,"confidence":0.95442164,"punctuated_word":"verify,","sentiment":"neutral","sentiment_score":0.02122545056045055},{"word":"by","start":16.404999,"end":16.565,"confidence":0.99992776,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.01978610083460808},{"word":"the","start":16.565,"end":16.645,"confidence":0.999938,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02024737000465393},{"word":"way","start":16.645,"end":16.805,"confidence":0.99835646,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.032725244760513306},{"word":"if","start":16.805,"end":16.965,"confidence":0.9998901,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.016062863171100616},{"word":"i'm","start":16.965,"end":17.125,"confidence":0.99994355,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.009708096273243427},{"word":"talking","start":17.125,"end":17.365,"confidence":0.99991417,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.006014535203576088},{"word":"to","start":17.365,"end":17.525,"confidence":0.999143,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009769381023943424},{"word":"the","start":17.525,"end":17.605,"confidence":0.99985254,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011805398389697077},{"word":"right","start":17.605,"end":17.845,"confidence":0.99994135,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.016604406759142876},{"word":"person","start":17.845,"end":18.345,"confidence":0.99733496,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":0.021994778886437416},{"word":"is","start":19.205,"end":19.445,"confidence":0.6683225,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.012019879184663296},{"word":"your","start":19.445,"end":19.685,"confidence":0.97742826,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011456459760665894},{"word":"email","start":19.685,"end":20.185,"confidence":0.9995943,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.012951979413628578},{"word":"tthomas@sinvest.com.au","start":20.244999,"end":24.025,"confidence":0.86371064,"punctuated_word":"tthomas@sinvest.com.au?","sentiment":"neutral","sentiment_score":0.013898350298404694},{"word":"oh","start":30.98,"end":31.38,"confidence":0.9900296,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.19953593611717224},{"word":"alright","start":31.38,"end":31.7,"confidence":0.9955017,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.1637132167816162},{"word":"you're","start":31.7,"end":32.2,"confidence":0.8945341,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.32454371452331543},{"word":"not","start":32.34,"end":32.5,"confidence":0.99799263,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.35060611367225647},{"word":"coming","start":32.5,"end":32.739998,"confidence":0.9998727,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.30808544158935547},{"word":"up","start":32.739998,"end":33.06,"confidence":0.99891376,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.33255115151405334},{"word":"for","start":33.06,"end":33.22,"confidence":0.95770705,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3933011591434479},{"word":"an","start":33.22,"end":33.46,"confidence":0.99960226,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.34018680453300476},{"word":"it","start":33.46,"end":33.78,"confidence":0.99950886,"punctuated_word":"IT","sentiment":"negative","sentiment_score":-0.41138818860054016},{"word":"review","start":33.78,"end":34.28,"confidence":0.9996345,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.2901099622249603},{"word":"towards","start":34.76694,"end":35.00694,"confidence":0.99900997,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":-0.3189220726490021},{"word":"the","start":35.00694,"end":35.16694,"confidence":0.9976888,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32875242829322815},{"word":"middle","start":35.16694,"end":35.48694,"confidence":0.9997038,"punctuated_word":"middle","sentiment":"negative","sentiment_score":-0.443730741739273},{"word":"of","start":35.48694,"end":35.56694,"confidence":0.99671006,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.36710497736930847},{"word":"the","start":35.56694,"end":35.64694,"confidence":0.999335,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35514384508132935},{"word":"year","start":35.64694,"end":36.04694,"confidence":0.90783274,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.31576940417289734},{"word":"okay","start":36.04694,"end":36.286938,"confidence":0.94538677,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08212487399578094},{"word":"okay","start":36.286938,"end":36.52694,"confidence":0.9639852,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06899698078632355},{"word":"thank","start":36.52694,"end":36.76694,"confidence":0.9988944,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.05566680431365967},{"word":"you","start":36.76694,"end":36.92694,"confidence":0.999618,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.08639664947986603},{"word":"sir","start":36.92694,"end":37.42694,"confidence":0.9999416,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.043876200914382935},{"word":"of","start":43.24694,"end":43.48694,"confidence":0.9860027,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.140947163105011},{"word":"course","start":43.48694,"end":43.72694,"confidence":0.99288774,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.10943536460399628},{"word":"of","start":43.72694,"end":43.966938,"confidence":0.9995819,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.017194345593452454},{"word":"course","start":43.966938,"end":44.20694,"confidence":0.99956614,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.007664300501346588},{"word":"no","start":44.20694,"end":44.446938,"confidence":0.99982893,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10798977315425871},{"word":"problem","start":44.446938,"end":44.766937,"confidence":0.99983454,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.15438999235630035},{"word":"thank","start":44.766937,"end":45.00694,"confidence":0.99979216,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4127179086208343},{"word":"you","start":45.00694,"end":45.16694,"confidence":0.9997521,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2723805904388428},{"word":"sir","start":45.16694,"end":45.40694,"confidence":0.99997467,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2886984944343567},{"word":"take","start":45.40694,"end":45.64694,"confidence":0.9997029,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.30563387274742126},{"word":"care","start":45.64694,"end":46.04694,"confidence":0.9999271,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.2136557400226593},{"word":"bye","start":46.04694,"end":46.20694,"confidence":0.999683,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.13484859466552734},{"word":"bye","start":46.20694,"end":46.511936,"confidence":0.9987165,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.06014786660671234}],"paragraphs":{"transcript":"\nHi, sir. Yes. Hi. Good morning. This is Abby from Techno One.\n\nWe're based in Springfield, Brisbane. Yeah. Dana asked me to reach out to you. I just wanted to verify, by the way, if I'm talking to the right person. Is your email tthomas@sinvest.com.au?\n\nOh, alright. You're not coming up for an IT review towards the middle of the year. Okay. Okay. Thank you, sir.\n\nOf course. Of course. No problem. Thank you, sir. Take care.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.08118082955479622},{"text":"Yes.","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.0787961483001709},{"text":"Hi.","start":5.2,"end":5.52,"sentiment":"neutral","sentiment_score":0.13874150812625885},{"text":"Good morning.","start":5.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.27499544620513916},{"text":"This is Abby from Techno One.","start":6.0,"end":7.68,"sentiment":"neutral","sentiment_score":0.1343044489622116}],"sentiment":"neutral","sentiment_score":0.14464307514329752,"num_words":12,"start":3.4399998,"end":7.68},{"sentences":[{"text":"We're based in Springfield, Brisbane.","start":7.68,"end":9.7,"sentiment":"neutral","sentiment_score":0.08484862297773361},{"text":"Yeah.","start":13.045,"end":13.365,"sentiment":"neutral","sentiment_score":0.05392736941576004},{"text":"Dana asked me to reach out to you.","start":13.365,"end":15.125,"sentiment":"neutral","sentiment_score":0.03923817351460457},{"text":"I just wanted to verify, by the way, if I'm talking to the right person.","start":15.125,"end":18.345,"sentiment":"neutral","sentiment_score":0.01986701600253582},{"text":"Is your email tthomas@sinvest.com.au?","start":19.205,"end":24.025,"sentiment":"neutral","sentiment_score":0.012581667164340615}],"sentiment":"neutral","sentiment_score":0.034557811548989834,"num_words":33,"start":7.68,"end":24.025},{"sentences":[{"text":"Oh, alright.","start":30.98,"end":31.7,"sentiment":"neutral","sentiment_score":-0.18162457644939423},{"text":"You're not coming up for an IT review towards the middle of the year.","start":31.7,"end":36.04694,"sentiment":"negative","sentiment_score":-0.34858542893614086},{"text":"Okay.","start":36.04694,"end":36.286938,"sentiment":"neutral","sentiment_score":-0.08212487399578094},{"text":"Okay.","start":36.286938,"end":36.52694,"sentiment":"neutral","sentiment_score":-0.06899698078632355},{"text":"Thank you, sir.","start":36.52694,"end":37.42694,"sentiment":"neutral","sentiment_score":-0.06197988490263621}],"sentiment":"neutral","sentiment_score":-0.2657384127378464,"num_words":21,"start":30.98,"end":37.42694},{"sentences":[{"text":"Of course.","start":43.24694,"end":43.72694,"sentiment":"neutral","sentiment_score":-0.12519126385450363},{"text":"Of course.","start":43.72694,"end":44.20694,"sentiment":"neutral","sentiment_score":-0.012429323047399521},{"text":"No problem.","start":44.20694,"end":44.766937,"sentiment":"neutral","sentiment_score":0.13118988275527954},{"text":"Thank you, sir.","start":44.766937,"end":45.40694,"sentiment":"neutral","sentiment_score":0.3245989978313446},{"text":"Take care.","start":45.40694,"end":46.04694,"sentiment":"neutral","sentiment_score":0.2596448063850403}],"sentiment":"neutral","sentiment_score":0.13456592708826065,"num_words":11,"start":43.24694,"end":46.04694},{"sentences":[{"text":"Bye bye.","start":46.04694,"end":46.511936,"sentiment":"neutral","sentiment_score":0.09749823063611984}],"sentiment":"neutral","sentiment_score":0.09749823063611984,"num_words":2,"start":46.04694,"end":46.511936}]}}]},{"alternatives":[{"transcript":"Hi, miss Trevor. Hello? Hello? Yes. Yeah. That's right. You called me yesterday. I said no. I we're very happy with our provider. No. No. Well, I we we yeah. No. We we reconstituted. You actually called me yesterday. So could you please take me off your calling list? Thank you.","confidence":0.99404114,"words":[{"word":"hi","start":1.12,"end":1.4399999,"confidence":0.6666368,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.046636708080768585},{"word":"miss","start":1.4399999,"end":1.5999999,"confidence":0.422573,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.035541657358407974},{"word":"trevor","start":1.5999999,"end":2.1,"confidence":0.93702966,"punctuated_word":"Trevor.","sentiment":"neutral","sentiment_score":0.040863607078790665},{"word":"hello","start":3.76,"end":4.26,"confidence":0.8727226,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04584697633981705},{"word":"hello","start":11.36,"end":11.86,"confidence":0.75379324,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05204782634973526},{"word":"yes","start":12.0,"end":12.495,"confidence":0.8451417,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05050176754593849},{"word":"yeah","start":24.095,"end":24.255,"confidence":0.9790542,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04351832717657089},{"word":"that's","start":24.255,"end":24.494999,"confidence":0.9071087,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07766194641590118},{"word":"right","start":24.494999,"end":24.735,"confidence":0.9956486,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.10586722195148468},{"word":"you","start":24.735,"end":24.895,"confidence":0.999443,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.07646795362234116},{"word":"called","start":24.895,"end":25.055,"confidence":0.9885894,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.023462437093257904},{"word":"me","start":25.055,"end":25.215,"confidence":0.9994716,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.12733325362205505},{"word":"yesterday","start":25.215,"end":25.715,"confidence":0.9987605,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":0.056633371859788895},{"word":"i","start":25.97,"end":26.13,"confidence":0.9952455,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11945711076259612},{"word":"said","start":26.13,"end":26.63,"confidence":0.99794096,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.12711402773857117},{"word":"no","start":27.09,"end":27.39,"confidence":0.9764374,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.15434026718139648},{"word":"i","start":27.39,"end":27.689999,"confidence":0.3529962,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03673544526100159},{"word":"we're","start":27.99,"end":28.289999,"confidence":0.99441314,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.16972485184669495},{"word":"very","start":28.289999,"end":28.529999,"confidence":0.9950153,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.07472452521324158},{"word":"happy","start":28.529999,"end":28.769999,"confidence":0.9991547,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.09775444865226746},{"word":"with","start":28.769999,"end":29.009998,"confidence":0.9246226,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2032686322927475},{"word":"our","start":29.009998,"end":29.17,"confidence":0.6154628,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.19758374989032745},{"word":"provider","start":29.17,"end":29.67,"confidence":0.9989797,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.1288970410823822},{"word":"no","start":35.09,"end":35.59,"confidence":0.9463698,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.36411505937576294},{"word":"no","start":36.396873,"end":36.636875,"confidence":0.97538394,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14909802377223969},{"word":"well","start":36.636875,"end":36.876873,"confidence":0.9917358,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.10371828079223631},{"word":"i","start":36.876873,"end":36.916874,"confidence":0.99929464,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04724771901965141},{"word":"we","start":36.956875,"end":37.436874,"confidence":0.59293294,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08290714025497437},{"word":"we","start":37.436874,"end":37.516872,"confidence":0.94141906,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08028924465179443},{"word":"yeah","start":37.596874,"end":37.836872,"confidence":0.978361,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08798099309206009},{"word":"no","start":37.836872,"end":38.076874,"confidence":0.9312825,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.25656965374946594},{"word":"we","start":38.076874,"end":38.236874,"confidence":0.9969373,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2550284266471863},{"word":"we","start":38.236874,"end":38.556873,"confidence":0.5400253,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.23477795720100403},{"word":"reconstituted","start":38.556873,"end":39.056873,"confidence":0.670825,"punctuated_word":"reconstituted.","sentiment":"neutral","sentiment_score":-0.27254563570022583},{"word":"you","start":39.356873,"end":39.516872,"confidence":0.99943346,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.35128268599510193},{"word":"actually","start":39.516872,"end":39.756874,"confidence":0.9969338,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.3240874409675598},{"word":"called","start":39.756874,"end":39.996872,"confidence":0.99851483,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.2788705825805664},{"word":"me","start":39.996872,"end":40.15687,"confidence":0.9992836,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.3146587014198303},{"word":"yesterday","start":40.15687,"end":40.556873,"confidence":0.7550429,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.3159673511981964},{"word":"so","start":40.556873,"end":40.796875,"confidence":0.99846196,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.3209260106086731},{"word":"could","start":40.796875,"end":40.956875,"confidence":0.9984652,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.3637167513370514},{"word":"you","start":40.956875,"end":41.116875,"confidence":0.99977046,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.326596200466156},{"word":"please","start":41.116875,"end":41.356873,"confidence":0.99404114,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.36638614535331726},{"word":"take","start":41.356873,"end":41.516872,"confidence":0.9977101,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4739049971103668},{"word":"me","start":41.516872,"end":41.676872,"confidence":0.99923253,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.4016951620578766},{"word":"off","start":41.676872,"end":41.836872,"confidence":0.9955075,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.4149222671985626},{"word":"your","start":41.836872,"end":42.076874,"confidence":0.98341954,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4268947243690491},{"word":"calling","start":42.076874,"end":42.396873,"confidence":0.9983277,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.3088551461696625},{"word":"list","start":42.396873,"end":42.896873,"confidence":0.9953157,"punctuated_word":"list?","sentiment":"negative","sentiment_score":-0.3475167751312256},{"word":"thank","start":44.556873,"end":44.876873,"confidence":0.99551266,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3511907458305359},{"word":"you","start":44.876873,"end":45.376873,"confidence":0.99955964,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3374839723110199}],"paragraphs":{"transcript":"\nHi, miss Trevor. Hello? Hello? Yes. Yeah.\n\nThat's right. You called me yesterday. I said no. I we're very happy with our provider. No.\n\nNo. Well, I we we yeah. No. We we reconstituted. You actually called me yesterday.\n\nSo could you please take me off your calling list? Thank you.","paragraphs":[{"sentences":[{"text":"Hi, miss Trevor.","start":1.12,"end":2.1,"sentiment":"neutral","sentiment_score":0.04101399083932241},{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.04584697633981705},{"text":"Hello?","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.05204782634973526},{"text":"Yes.","start":12.0,"end":12.495,"sentiment":"neutral","sentiment_score":0.05050176754593849},{"text":"Yeah.","start":24.095,"end":24.255,"sentiment":"neutral","sentiment_score":0.04351832717657089}],"sentiment":"neutral","sentiment_score":0.0449938385614327,"num_words":7,"start":1.12,"end":24.255},{"sentences":[{"text":"That's right.","start":24.255,"end":24.735,"sentiment":"neutral","sentiment_score":0.09176458418369293},{"text":"You called me yesterday.","start":24.735,"end":25.715,"sentiment":"neutral","sentiment_score":0.07097425404936075},{"text":"I said no.","start":25.97,"end":27.39,"sentiment":"neutral","sentiment_score":-0.13363713522752127},{"text":"I we're very happy with our provider.","start":27.39,"end":29.67,"sentiment":"neutral","sentiment_score":0.12981267060552323},{"text":"No.","start":35.09,"end":35.59,"sentiment":"negative","sentiment_score":-0.36411505937576294}],"sentiment":"neutral","sentiment_score":0.03594637727912735,"num_words":17,"start":24.255,"end":35.59},{"sentences":[{"text":"No.","start":36.396873,"end":36.636875,"sentiment":"neutral","sentiment_score":-0.14909802377223969},{"text":"Well, I we we yeah.","start":36.636875,"end":37.836872,"sentiment":"neutral","sentiment_score":-0.08042867556214332},{"text":"No.","start":37.836872,"end":38.076874,"sentiment":"neutral","sentiment_score":-0.25656965374946594},{"text":"We we reconstituted.","start":38.076874,"end":39.056873,"sentiment":"neutral","sentiment_score":-0.25411733984947205},{"text":"You actually called me yesterday.","start":39.356873,"end":40.556873,"sentiment":"neutral","sentiment_score":-0.316973352432251}],"sentiment":"neutral","sentiment_score":-0.2103353224694729,"num_words":15,"start":36.396873,"end":40.556873},{"sentences":[{"text":"So could you please take me off your calling list?","start":40.556873,"end":42.896873,"sentiment":"negative","sentiment_score":-0.37514141798019407},{"text":"Thank you.","start":44.556873,"end":45.376873,"sentiment":"positive","sentiment_score":0.3443373590707779}],"sentiment":"neutral","sentiment_score":-0.25522828847169876,"num_words":12,"start":40.556873,"end":45.376873}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, miss Trevor.\n\nChannel 0: Hi,\n\nChannel 1: Hello?\n\nChannel 0: sir. Yes. Hi. Good morning. This is Abby from Techno One.\n\nWe're based in Springfield, Brisbane.\n\nChannel 1: Hello? Yes.\n\nChannel 0: Yeah. Dana asked me to reach out to you. I just wanted to verify, by the way, if I'm talking to the right person. Is your email tthomas@sinvest.com.au?\n\nChannel 1: Yeah. That's right. You called me yesterday. I said no. I we're very happy with our provider.\n\nChannel 0: Oh, alright. You're not coming up for an IT review towards the\n\nChannel 1: No.\n\nChannel 0: middle of the year. Okay. Okay.\n\nChannel 1: No.\n\nChannel 0: Thank\n\nChannel 1: Well,\n\nChannel 0: you,\n\nChannel 1: I\n\nChannel 0: sir.\n\nChannel 1: we we yeah. No. We we reconstituted. You actually called me yesterday. So could you please take me off your calling list?\n\nChannel 0: Of course. Of course. No problem.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you, sir. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, miss Trevor.","start":1.12,"end":2.1,"sentiment":"neutral","sentiment_score":0.04101399083932241}],"sentiment":"neutral","sentiment_score":0.04101399083932241,"channel":1,"num_words":3,"start":1.12,"end":2.1},{"sentences":[{"text":"Hi,","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.08151794970035553}],"sentiment":"neutral","sentiment_score":0.08151794970035553,"channel":0,"num_words":1,"start":3.4399998,"end":3.76},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.04584697633981705}],"sentiment":"neutral","sentiment_score":0.04584697633981705,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"sir.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.08084370940923691},{"text":"Yes.","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.0787961483001709},{"text":"Hi.","start":5.2,"end":5.52,"sentiment":"neutral","sentiment_score":0.13874150812625885},{"text":"Good morning.","start":5.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.27499544620513916},{"text":"This is Abby from Techno One.","start":6.0,"end":7.68,"sentiment":"neutral","sentiment_score":0.1343044489622116}],"sentiment":"neutral","sentiment_score":0.1503817229108377,"channel":0,"num_words":11,"start":3.76,"end":7.68},{"sentences":[{"text":"We're based in Springfield, Brisbane.","start":7.68,"end":9.7,"sentiment":"neutral","sentiment_score":0.08484862297773361}],"sentiment":"neutral","sentiment_score":0.08484862297773361,"channel":0,"num_words":5,"start":7.68,"end":9.7},{"sentences":[{"text":"Hello?","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.05204782634973526},{"text":"Yes.","start":12.0,"end":12.495,"sentiment":"neutral","sentiment_score":0.05050176754593849}],"sentiment":"neutral","sentiment_score":0.051274796947836876,"channel":1,"num_words":2,"start":11.36,"end":12.495},{"sentences":[{"text":"Yeah.","start":13.045,"end":13.365,"sentiment":"neutral","sentiment_score":0.05392736941576004},{"text":"Dana asked me to reach out to you.","start":13.365,"end":15.125,"sentiment":"neutral","sentiment_score":0.03923817351460457},{"text":"I just wanted to verify, by the way, if I'm talking to the right person.","start":15.125,"end":18.345,"sentiment":"neutral","sentiment_score":0.01986701600253582},{"text":"Is your email tthomas@sinvest.com.au?","start":19.205,"end":24.025,"sentiment":"neutral","sentiment_score":0.012581667164340615}],"sentiment":"neutral","sentiment_score":0.025577309508142725,"channel":0,"num_words":28,"start":13.045,"end":24.025},{"sentences":[{"text":"Yeah.","start":24.095,"end":24.255,"sentiment":"neutral","sentiment_score":0.04351832717657089},{"text":"That's right.","start":24.255,"end":24.735,"sentiment":"neutral","sentiment_score":0.09176458418369293},{"text":"You called me yesterday.","start":24.735,"end":25.715,"sentiment":"neutral","sentiment_score":0.07097425404936075},{"text":"I said no.","start":25.97,"end":27.39,"sentiment":"neutral","sentiment_score":-0.13363713522752127},{"text":"I we're very happy with our provider.","start":27.39,"end":29.67,"sentiment":"neutral","sentiment_score":0.12981267060552323}],"sentiment":"neutral","sentiment_score":0.05992481178220581,"channel":1,"num_words":17,"start":24.095,"end":29.67},{"sentences":[{"text":"Oh, alright.","start":30.98,"end":31.7,"sentiment":"neutral","sentiment_score":-0.18162457644939423},{"text":"You're not coming up for an IT review towards the","start":31.7,"end":35.16694,"sentiment":"negative","sentiment_score":-0.3398447036743164}],"sentiment":"neutral","sentiment_score":-0.3134746824701627,"channel":0,"num_words":12,"start":30.98,"end":35.16694},{"sentences":[{"text":"No.","start":35.09,"end":35.59,"sentiment":"negative","sentiment_score":-0.36411505937576294}],"sentiment":"negative","sentiment_score":-0.36411505937576294,"channel":1,"num_words":1,"start":35.09,"end":35.59},{"sentences":[{"text":"middle of the year.","start":35.16694,"end":36.04694,"sentiment":"negative","sentiment_score":-0.37043724209070206},{"text":"Okay.","start":36.04694,"end":36.286938,"sentiment":"neutral","sentiment_score":-0.08212487399578094},{"text":"Okay.","start":36.286938,"end":36.52694,"sentiment":"neutral","sentiment_score":-0.06899698078632355}],"sentiment":"neutral","sentiment_score":-0.2721451371908188,"channel":0,"num_words":6,"start":35.16694,"end":36.52694},{"sentences":[{"text":"No.","start":36.396873,"end":36.636875,"sentiment":"neutral","sentiment_score":-0.14909802377223969}],"sentiment":"neutral","sentiment_score":-0.14909802377223969,"channel":1,"num_words":1,"start":36.396873,"end":36.636875},{"sentences":[{"text":"Thank","start":36.52694,"end":36.76694,"sentiment":"neutral","sentiment_score":-0.05566680431365967}],"sentiment":"neutral","sentiment_score":-0.05566680431365967,"channel":0,"num_words":1,"start":36.52694,"end":36.76694},{"sentences":[{"text":"Well,","start":36.636875,"end":36.876873,"sentiment":"neutral","sentiment_score":-0.10371828079223631}],"sentiment":"neutral","sentiment_score":-0.10371828079223631,"channel":1,"num_words":1,"start":36.636875,"end":36.876873},{"sentences":[{"text":"you,","start":36.76694,"end":36.92694,"sentiment":"neutral","sentiment_score":-0.08639664947986603}],"sentiment":"neutral","sentiment_score":-0.08639664947986603,"channel":0,"num_words":1,"start":36.76694,"end":36.92694},{"sentences":[{"text":"I","start":36.876873,"end":36.916874,"sentiment":"neutral","sentiment_score":-0.04724771901965141}],"sentiment":"neutral","sentiment_score":-0.04724771901965141,"channel":1,"num_words":1,"start":36.876873,"end":36.916874},{"sentences":[{"text":"sir.","start":36.92694,"end":37.42694,"sentiment":"neutral","sentiment_score":-0.043876200914382935}],"sentiment":"neutral","sentiment_score":-0.043876200914382935,"channel":0,"num_words":1,"start":36.92694,"end":37.42694},{"sentences":[{"text":"we we yeah.","start":36.956875,"end":37.836872,"sentiment":"neutral","sentiment_score":-0.08372579266627629},{"text":"No.","start":37.836872,"end":38.076874,"sentiment":"neutral","sentiment_score":-0.25656965374946594},{"text":"We we reconstituted.","start":38.076874,"end":39.056873,"sentiment":"neutral","sentiment_score":-0.25411733984947205},{"text":"You actually called me yesterday.","start":39.356873,"end":40.556873,"sentiment":"neutral","sentiment_score":-0.316973352432251},{"text":"So could you please take me off your calling list?","start":40.556873,"end":42.896873,"sentiment":"negative","sentiment_score":-0.37514141798019407}],"sentiment":"neutral","sentiment_score":-0.3002899996936321,"channel":1,"num_words":22,"start":36.956875,"end":42.896873},{"sentences":[{"text":"Of course.","start":43.24694,"end":43.72694,"sentiment":"neutral","sentiment_score":-0.12519126385450363},{"text":"Of course.","start":43.72694,"end":44.20694,"sentiment":"neutral","sentiment_score":-0.012429323047399521},{"text":"No problem.","start":44.20694,"end":44.766937,"sentiment":"neutral","sentiment_score":0.13118988275527954}],"sentiment":"neutral","sentiment_score":-0.002143568048874537,"channel":0,"num_words":6,"start":43.24694,"end":44.766937},{"sentences":[{"text":"Thank","start":44.556873,"end":44.876873,"sentiment":"positive","sentiment_score":0.3511907458305359}],"sentiment":"positive","sentiment_score":0.3511907458305359,"channel":1,"num_words":1,"start":44.556873,"end":44.876873},{"sentences":[{"text":"Thank","start":44.766937,"end":45.00694,"sentiment":"positive","sentiment_score":0.4127179086208343}],"sentiment":"positive","sentiment_score":0.4127179086208343,"channel":0,"num_words":1,"start":44.766937,"end":45.00694},{"sentences":[{"text":"you.","start":44.876873,"end":45.376873,"sentiment":"positive","sentiment_score":0.3374839723110199}],"sentiment":"positive","sentiment_score":0.3374839723110199,"channel":1,"num_words":1,"start":44.876873,"end":45.376873},{"sentences":[{"text":"you, sir.","start":45.00694,"end":45.40694,"sentiment":"neutral","sentiment_score":0.28053954243659973},{"text":"Take care.","start":45.40694,"end":46.04694,"sentiment":"neutral","sentiment_score":0.2596448063850403},{"text":"Bye bye.","start":46.04694,"end":46.511936,"sentiment":"neutral","sentiment_score":0.09749823063611984}],"sentiment":"neutral","sentiment_score":0.2125608598192533,"channel":0,"num_words":6,"start":45.00694,"end":46.511936}]},"summary":{"result":"success","short":"Abby from Techno One called the customer to verify their email address and confirm their employment with No. Middle of the year. The customer declined an IT review and asked to be taken off the calling list, which was confirmed and thanked by the customer."},"intents":{"segments":[{"text":"Dana asked me to reach out to you. I just wanted to verify, by the way, if I'm talking to the right person. Is your email tthomas@sinvest.com.au? Yeah.","start_word":24,"end_word":51,"intents":[{"intent":"Verify identity","confidence_score":0.4863409}]},{"text":"Is your email tthomas@sinvest.com.au? Yeah.","start_word":47,"end_word":51,"intents":[{"intent":"Obtain email","confidence_score":0.00050032773}]},{"text":"I said no. I we're very happy with our provider. Oh, alright.","start_word":58,"end_word":69,"intents":[{"intent":"Refuse service","confidence_score":0.035317395}]},{"text":"So could you please take me off your calling list? Of course. Of course.","start_word":105,"end_word":118,"intents":[{"intent":"Request removal from calling list","confidence_score":0.081141576}]},{"text":"Thank Thank you. you, sir. Take care. Bye bye.","start_word":121,"end_word":129,"intents":[{"intent":"Say goodbye","confidence_score":0.08959959}]}]},"sentiments":{"segments":[{"text":"Hi, miss Trevor. Hi, sir. Hello? Yes. Hi. Good morning. This is Abby from Techno One. We're based in Springfield, Brisbane. Hello? Yes. Yeah. Dana asked me to reach out to you. I just wanted to verify, by the way, if I'm talking to the right person. Is your email tthomas@sinvest.com.au? Yeah. That's right. You called me yesterday. I said no. I we're very happy with our provider. Oh, alright.","start_word":0,"end_word":69,"sentiment":"neutral","sentiment_score":0.04938295483589173},{"text":"You're not coming up for an IT review towards the No. middle of the year.","start_word":70,"end_word":84,"sentiment":"negative","sentiment_score":-0.345962256193161},{"text":"Okay. Okay. No. Thank Well, you, I sir. we we yeah. No. We we reconstituted. You actually called me yesterday.","start_word":85,"end_word":104,"sentiment":"neutral","sentiment_score":-0.16813130676746368},{"text":"So could you please take me off your calling list?","start_word":105,"end_word":114,"sentiment":"negative","sentiment_score":-0.3726300895214081},{"text":"Of course. Of course. No problem.","start_word":115,"end_word":120,"sentiment":"neutral","sentiment_score":0.00271432101726532},{"text":"Thank Thank you.","start_word":121,"end_word":123,"sentiment":"positive","sentiment_score":0.3597191572189331},{"text":"you, sir. Take care. Bye bye.","start_word":124,"end_word":129,"sentiment":"neutral","sentiment_score":0.2044697552919388}],"average":{"sentiment":"neutral","sentiment_score":-0.02878869314329319}}}}