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Good\n\nChannel 1: Hi. I'm just returning a call. Is\n\nChannel 0: morning.\n\nChannel 1: this who is this?\n\nChannel 0: Oh, yeah. This is Abby, in behalf of Daniel of TechnoWand. Yeah. He asked me to reach out to you. Who is this again, ma'am?\n\nWhat is your\n\nChannel 1: It's\n\nChannel 0: name?\n\nChannel 1: it's Aloiswa. Sorry. Where where were you calling from?\n\nChannel 0: From TechnoWand in Springfield, Brisbane.\n\nChannel 1: Is that a insurance company?\n\nChannel 0: No. No. No. It's we are talking to firms, and they're having challenges\n\nChannel 1: Oh,\n\nChannel 0: with IT support or recurring IT\n\nChannel 1: no.\n\nChannel 0: issues.\n\nChannel 1: I yeah. No. I don't. Sorry. Ask for something else.\n\nChannel 0: So\n\nChannel 1: Okay. All good. Thanks.\n\nChannel 0: thank you. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.03395449370145798},{"text":"Good","start":1.8399999,"end":2.34,"sentiment":"positive","sentiment_score":0.4054649472236634}],"sentiment":"neutral","sentiment_score":0.21970972046256068,"channel":0,"num_words":2,"start":0.56,"end":2.34},{"sentences":[{"text":"Hi.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.2757619321346283},{"text":"I'm just returning a 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your","start":18.515,"end":18.994999,"sentiment":"neutral","sentiment_score":-0.003129013814032078}],"sentiment":"neutral","sentiment_score":-0.003129013814032078,"channel":0,"num_words":3,"start":18.515,"end":18.994999},{"sentences":[{"text":"It's","start":18.895,"end":19.395,"sentiment":"neutral","sentiment_score":-0.0012948429211974144}],"sentiment":"neutral","sentiment_score":-0.0012948429211974144,"channel":1,"num_words":1,"start":18.895,"end":19.395},{"sentences":[{"text":"name?","start":18.994999,"end":19.494999,"sentiment":"neutral","sentiment_score":-0.002859789412468672}],"sentiment":"neutral","sentiment_score":-0.002859789412468672,"channel":0,"num_words":1,"start":18.994999,"end":19.494999},{"sentences":[{"text":"it's Aloiswa.","start":19.695,"end":20.355,"sentiment":"neutral","sentiment_score":-0.000821813999209553},{"text":"Sorry.","start":20.735,"end":21.055,"sentiment":"neutral","sentiment_score":-0.0602201446890831},{"text":"Where where were you calling from?","start":21.055,"end":23.715,"sentiment":"neutral","sentiment_score":-0.04967630157868067}],"sentiment":"neutral","sentiment_score":-0.039991286906620696,"channel":1,"num_words":9,"start":19.695,"end":23.715},{"sentences":[{"text":"From TechnoWand in Springfield, Brisbane.","start":23.795,"end":26.855,"sentiment":"neutral","sentiment_score":-0.0019588186230976136}],"sentiment":"neutral","sentiment_score":-0.0019588186230976136,"channel":0,"num_words":5,"start":23.795,"end":26.855},{"sentences":[{"text":"Is that a insurance company?","start":28.69,"end":30.47,"sentiment":"neutral","sentiment_score":-0.017397557385265827}],"sentiment":"neutral","sentiment_score":-0.017397557385265827,"channel":1,"num_words":5,"start":28.69,"end":30.47},{"sentences":[{"text":"No.","start":31.08,"end":31.32,"sentiment":"neutral","sentiment_score":-0.14625000953674316},{"text":"No.","start":31.32,"end":31.48,"sentiment":"neutral","sentiment_score":-0.15596166253089905},{"text":"No.","start":31.48,"end":31.960001,"sentiment":"neutral","sentiment_score":-0.18769443035125732},{"text":"It's we are talking to firms, and they're having 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Abby explains that they are calling on behalf of firms with challenges in IT support and recurring IT issues. The customer asks for something else and ends the call politely."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Good Hi. I'm just returning a call. Is morning. this who is this? Oh, yeah. This is Abby, in behalf of Daniel of TechnoWand. Yeah. He asked me to reach out to you. Who is this again, ma'am? What is your It's name? it's Aloiswa. Sorry. Where where were you calling from? From TechnoWand in Springfield, Brisbane. Is that a insurance company? No. No. No. It's we are talking to firms, and they're having challenges Oh, with IT support or recurring IT no. issues. I yeah. No. I don't. Sorry. Ask for something else. So Okay.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":-0.012560012750327589},{"text":"All good. Thanks. thank you.","start_word":97,"end_word":101,"sentiment":"positive","sentiment_score":0.4489716589450836},{"text":"Take care.","start_word":102,"end_word":103,"sentiment":"neutral","sentiment_score":0.3329755961894989}],"average":{"sentiment":"neutral","sentiment_score":0.01558796280906314}}}}