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Yeah. You wrote that number in the chat. So if I'm thinking, is that part of your numbers or what? I just copied and paste what you wrote. You wrote 61391218032. Write it again, Sam. Copy it. Yeah. Okay. I'll do it from the start. I wanna know exactly what you want so I can find out how to set it up. Alright. I'll just copy it to make sure you Yeah. Hold on. Hold on. So at the moment, where's Ringo's what what do you mean the one upsell? But look, I don't even know okay. So where's your handset? You can only register the RingoTel app to one extension. Which extension do you want it to? So where's that Okay. Yes. Alright. Let let me get this straight. I'm in I'm in the cloud phone system, and you're saying okay. So just start it from the beginning. I call into what number first? What's the inbound number that I call? Now let's start from the very beginning. Is that the number I call, the actual number? Wait a second. No. It doesn't make sense. Or what about your other number, your 1800 number? Isn't that the start of it? Yeah. So you're saying if you go through the IVR, you press number 4, which was what? Number 4 is telephony. Correct. Alright. So it does not send it to telephony. So the question is, what what changes online for busy? One second. I got I got my auntie next door. Can I hold it? Yeah. Yeah. I don't. Sorry. My kids are next door now. So I'm on back. Yeah. So I'm I'm back. Let's go. So Yeah. Yeah. Yeah. Yep. Alright. Let's go through it now. Yeah. So her, what, her app goes to busy or her handset goes to busy? Right. So it automatically goes to busy. So that's the only problem. It's not like it doesn't ring. Yeah. You you mean on the actual app, it goes busy? No. Yeah. But see this yeah. But wait a second. But I'm on a phone call with you now. It says I'm busy on my RingoTow app. Yeah. Exactly. But you're saying that she needs to manually put it online? Oh, I don't know. I'm confused, man. Like, it says, like so does it ring her or not? And she can put her online, and she can still talk to the the the person. Hold on. I actually tried calling leads, though. I did not hear the dial tone when it was on busy status. Then I changed it to online and heard it. Now I think customer cannot hear me. Well, that's that's calling out. That's not receiving a phone call, so that's different as well. So what are we trying to fix? Are we trying to fix inbound, or we're trying to fix outbound? I think she's talking about outbound, not inbound. Well, we're gonna do one at a time to this. So what do you want me to fix or try to look at? So you think that the IVR does not send the call to her her phone? Yeah. Are we in business hours or we're in after business sales? And I'll get a busy. Or I'll go call through. Yeah. But only in after hours. So this is still part of your business hours? What number are you calling from the start? Yeah. No. But the first number you called. Are you calling the 1800 number, or what are you calling? Yeah. Okay. I don't know, man. How come you get these little annoying little bugs or wherever they are? And no no one else is having issues, man. Far out. And I'm not a troubleshooting guy to to freaking step by step and go through things on a Saturday morning to help you. So wow. I I don't know. I have to test it myself. Gotta hang up the but that's the problem. She she's not gonna answer the phone, so I don't even know if it's gonna go through or not. Right? Yeah. Can I change that? Like, can I just put it to my RingoTel app? I don't know. See if it works. I wanna I wanna actually, why don't you put it to your RingoTel app? Well, I just wanna make sure there's an error. If there's no error, then there's no issue. Right? Well, I think it's calling out, but okay. I need to test it. I can't because no one's gonna pick up. I don't know. Just no. Why would it be an error? Well, that phone's registered. So she's got a physical handset there. Right? She's got a Yealink there. You've got the physical handset. No. No. It shouldn't be a problem. Is is that ringing though as well? Okay. So that's that's not a problem. Okay. So we worked that out. And then she's got the actual app on her side. Correct? And that's that's ringing or not ringing. I don't know. 03 just wanna call this number. Oh, from my mobile phone number, 0391218132. So you're telling me when I call this, your hand your handset's ringing and her her app's ringing. Right? Okay. I can hear your phone ringing, which is the handset, and then her app should pick up as well. Correct? No. Someone's picked up. Maybe it's her. But okay. Someone's picked up, but okay. No. She's not. She's on speaker phone. What's her name, Marie, is it? Or Marinel. Marie. Hi, Marie. Can you hear me? Hello, Mari? Hello? She can't. Maybe she can hear me, but she's not talking back. Not sure. But she's can you hear me? Okay. Oh, okay. No. That that's an issue. But why? Is the mute button on, or what's wrong with the app? Is she doing it from a handset? Is she doing it from Bluetooth? Okay. Well, I don't know. I can't hear it. But the call said so does this happen when she calls other people, like outbound? There's a problem as well? She's, they can't hear you? Just today. Well, I I haven't done anything because the the what's it called? What did you try this morning? What did you do? Ring groups, you mean? Yeah. And then? What do you mean nothing happens? Did you Did you change anything on the cloud phone system, the masking? So nothing's changed. And then you just found this random error that she can't hear calls coming in. Well, I don't know. Just get her to call someone from her app. I just wanna make sure that she can listen and receive, like, talk on the phone. Try to get her to call my mobile. I just wanna see the same problem with her. 04 888833 yeah. 3366. Yep. Hello, Marie? Okay. So I can't hear her, but she can hear me. Probably. Can she hear me? Could she just please check her settings on the phone? Like, maybe it's muted. Is she using a Bluetooth headset, or she's just using the speakerphone? Can she put on the speakerphone on the actual app? Yeah. Okay. But I can't hear her. So what's the headset on her computer. Is it is this installed on her computer or on her phone? It's installed on a computer. So can we just check the RingoTel settings for the mic and everything? Just check the settings. Maybe the settings on mute or there's the wrong mic. When was the last time she used that and it worked? Yeah. Okay. So that part's fine. Yep. But I don't know what's with Maurice. Oh, check the settings. I don't know. This isn't, like, a huge issue. Like, it should just be microphone settings on. That's it. Nothing to do with the platform system. Audio. I don't know. My audios. Well, I don't know. The Windows, man. What are you using? Windows? Yep. I think we had this problem before, like, months ago. You guys couldn't look at the audio. Wait. I'm gonna hang up the Yeah. I'm here. Yeah. Yeah. Yeah. What does it say? Primary audio device or something? Change it. Set it. Select something. No idea, man. Just just pick something. Make sure it works. If it defaults to primary, maybe it doesn't know what the primary is. I don't know. Like, it's just the laptop issue. Alright. It's just very annoying. Is it? What I was saying is that the automatic call pickup, call waiting's on, number of inbound ones to audio. Okay. Hot keys. Yeah. But the first thing is we gotta make sure she can receive and hear phone calls. The the mic's not working. Woah. I was working yesterday. What's changed this? This is crazy. Has she rebooted her computer since? Maybe she just needs a reboot. Well, calling's good, but what about the settings to here? Yes. She can hear you. I can hear her. I can hear her. I heard her. That's a good thing. So it works now. Maybe the software updated, and it didn't update the the audio properly with them. I don't know, but it's working now. That's the main thing. Okay. I don't know. But we fixed it. That's the main thing. I don't know. Can you hang up on her side? Because there's there's a huge echo. Thanks. Okay. You do that. Yep. I don't know. I'm not sure. So you're saying so what's the problem now? It it doesn't. Call through. Yep. Okay. So what do we do now? Well, we fixed the audio thing, so she should be able to receive calls still. Right? If we go through the IVR. So it doesn't ring if you go through the IVR. That's what you're saying. Man, I'm just waking up to a Saturday morning when I wanna do something else. No. It's fine. It should be fine. You can have one extension, have a handset, and have a RingoTail app. It's just that, you know, one RingoTail app is in another country. I mean, that shouldn't be a problem. Right? Woah. But the other ones are working, you said. Right? So the other girls ring it till after working. Right? But wait a second. Does that have physical handsets or not? So you're the only one with the physical handset. Okay. Okay. So it is working or it isn't working? Yeah. The ring group. Yeah. I see the ring group as nine nine eight. They just called it music background, and what it does is it just rings everyone in that group. But you have to send it from the IVR, don't you? Well, let's work for the beginning. So you call the 1800 number. It goes to a time condition. Right? So it goes to 777. So step through this all over again. Time condition. Right? 777, which is the business hours. So we're looking at the business hours. Okay? So it's saying so if it's a Saturday, nine to four is still business hours, then it will go to the business IVR. Alright? So then we'll go to the business IVR IVR business hour. Okay? The 997. It should then go, send to queues, 1234, sales, accounts, tech support, and telephony. So you press 4, you get to telephony for the queue. So then you look under the queue. What happens in 4? 4 for the queue, telephony. Well, it will go directly to the extension, and then Hello, Cliff. Give me one second. Did you do something wrong here? No. That's fine. It's just gonna the queue would just go to 4, which is that final extension, which is fine. Right? Okay. Okay. So I don't know. It's like the flow is seems logical. And you if you go to that, then it should ring 4, which should then ring your phone, the handset, and also the Mari's Mari's app. Right? Yep. Correct. So when we do that yep. Online speed on her app. So then she can physically put it to online, and then it works. Is that okay? You can't change it. We can't change it. Oh, okay. So yeah. Yeah. I know. She shouldn't have to do that, but it's okay. Well, I don't know. And what? We tried this now, and it does the same thing. It goes to busy. I mean, worst case scenario, if you really wanna test Sorry. Say that again. But did the call go through or not or just flagged it as busy without entering it? I don't know, man. As long as it doesn't make sense. My status is busy, but no ringing. So she can't even hear the ring. Okay. It's very bizarre. So you're saying this only just happened recently or has it been happening all the time? Mhmm. Yeah. And that's been working. Alright. So let me get this right. You call the 13 the 1800 number. You go through the IVR system during business hours. You press 4 for telephony or you press any other queue that you wanna go to. Their softphones their cell phone will change from online to busy, and the call does not go through. And they can't they can't hear a ring or nothing. So automatically but if you call them directly on their extension, then it works. Okay. Alright. So that could be a problem. Okay. Alright. I'll just talk to Daniel about it. I don't know how to fix it. If it is a problem. Yeah. Okay. Alright. Cool. At least we sort of know a bit, but maybe it's a PC RingoTel thing because I'm always doing on my mobile phone, the RingoTel. No issues. Oh, okay. So then that's a recent thing. Okay. Alright. Well, I don't know. This is so weird. Yeah. No. No. I gotta do things, man. Saturday. Alright. Cool. Alright. I'll just. Alright. Thank you. Bye. See you. 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dummy, dummy. Why do I have to save myself? I'm really haven't done anything. Yeah. Okay.\n\nWait. Wait. I don't know. You you told me that number. Sorry.\n\nI just gotta just gotta do something. Yeah. You wrote that number in the chat. So if I'm thinking, is that part of your numbers or what? I just copied and paste what you wrote.\n\nYou wrote 61391218032. Write it again, Sam. Copy it. Yeah. Okay.\n\nI'll do it from the start. I wanna know exactly what you want so I can find out how to set it up. Alright. I'll just copy it to make sure you Yeah. Hold on.\n\nHold on. So at the moment, where's Ringo's what what do you mean the one upsell? But look, I don't even know okay. So where's your handset? You can only register the RingoTel app to one extension.\n\nWhich extension do you want it to? So where's that Okay. Yes. Alright. Let let me get this straight.\n\nI'm in I'm in the cloud phone system, and you're saying okay. So just start it from the beginning. I call into what number first? What's the inbound number that I call? Now let's start from the very beginning.\n\nIs that the number I call, the actual number? Wait a second. No. It doesn't make sense. Or what about your other number, your 1800 number?\n\nIsn't that the start of it? Yeah. So you're saying if you go through the IVR, you press number 4, which was what? Number 4 is telephony. Correct.\n\nAlright. So it does not send it to telephony. So the question is, what what changes online for busy? One second. I got I got my auntie next door.\n\nCan I hold it? Yeah. Yeah. I don't. Sorry.\n\nMy kids are next door now. So I'm on back. Yeah. So I'm I'm back. Let's go.\n\nSo Yeah. Yeah. Yeah. Yep. Alright.\n\nLet's go through it now. Yeah. So her, what, her app goes to busy or her handset goes to busy? Right. So it automatically goes to busy.\n\nSo that's the only problem. It's not like it doesn't ring. Yeah. You you mean on the actual app, it goes busy? No.\n\nYeah. But see this yeah. But wait a second. But I'm on a phone call with you now. It says I'm busy on my RingoTow app.\n\nYeah. Exactly. But you're saying that she needs to manually put it online? Oh, I don't know. I'm confused, man.\n\nLike, it says, like so does it ring her or not? And she can put her online, and she can still talk to the the the person. Hold on. I actually tried calling leads, though. I did not hear the dial tone when it was on busy status.\n\nThen I changed it to online and heard it. Now I think customer cannot hear me. Well, that's that's calling out. That's not receiving a phone call, so that's different as well. So what are we trying to fix?\n\nAre we trying to fix inbound, or we're trying to fix outbound? I think she's talking about outbound, not inbound. Well, we're gonna do one at a time to this. So what do you want me to fix or try to look at? So you think that the IVR does not send the call to her her phone?\n\nYeah. Are we in business hours or we're in after business sales? And I'll get a busy. Or I'll go call through. Yeah.\n\nBut only in after hours. So this is still part of your business hours? What number are you calling from the start? Yeah. No.\n\nBut the first number you called. Are you calling the 1800 number, or what are you calling? Yeah. Okay. I don't know, man.\n\nHow come you get these little annoying little bugs or wherever they are? And no no one else is having issues, man. Far out. And I'm not a troubleshooting guy to to freaking step by step and go through things on a Saturday morning to help you. So wow.\n\nI I don't know. I have to test it myself. Gotta hang up the but that's the problem. She she's not gonna answer the phone, so I don't even know if it's gonna go through or not. Right?\n\nYeah. Can I change that? Like, can I just put it to my RingoTel app? I don't know. See if it works.\n\nI wanna I wanna actually, why don't you put it to your RingoTel app? Well, I just wanna make sure there's an error. If there's no error, then there's no issue. Right? Well, I think it's calling out, but okay.\n\nI need to test it. I can't because no one's gonna pick up. I don't know. Just no. Why would it be an error?\n\nWell, that phone's registered. So she's got a physical handset there. Right? She's got a Yealink there. You've got the physical handset.\n\nNo. No. It shouldn't be a problem. Is is that ringing though as well? Okay.\n\nSo that's that's not a problem. Okay. So we worked that out. And then she's got the actual app on her side. Correct?\n\nAnd that's that's ringing or not ringing. I don't know. 03 just wanna call this number. Oh, from my mobile phone number, 0391218132. So you're telling me when I call this, your hand your handset's ringing and her her app's ringing.\n\nRight? Okay. I can hear your phone ringing, which is the handset, and then her app should pick up as well. Correct? No.\n\nSomeone's picked up. Maybe it's her. But okay. Someone's picked up, but okay. No.\n\nShe's not. She's on speaker phone. What's her name, Marie, is it? Or Marinel. Marie.\n\nHi, Marie. Can you hear me? Hello, Mari? Hello? She can't.\n\nMaybe she can hear me, but she's not talking back. Not sure. But she's can you hear me? Okay. Oh, okay.\n\nNo. That that's an issue. But why? Is the mute button on, or what's wrong with the app? Is she doing it from a handset?\n\nIs she doing it from Bluetooth? Okay. Well, I don't know. I can't hear it. But the call said so does this happen when she calls other people, like outbound?\n\nThere's a problem as well? She's, they can't hear you? Just today. Well, I I haven't done anything because the the what's it called? What did you try this morning?\n\nWhat did you do? Ring groups, you mean? Yeah. And then? What do you mean nothing happens?\n\nDid you Did you change anything on the cloud phone system, the masking? So nothing's changed. And then you just found this random error that she can't hear calls coming in. Well, I don't know. Just get her to call someone from her app.\n\nI just wanna make sure that she can listen and receive, like, talk on the phone. Try to get her to call my mobile. I just wanna see the same problem with her. 04 888833 yeah. 3366.\n\nYep. Hello, Marie? Okay. So I can't hear her, but she can hear me. Probably.\n\nCan she hear me? Could she just please check her settings on the phone? Like, maybe it's muted. Is she using a Bluetooth headset, or she's just using the speakerphone? Can she put on the speakerphone on the actual app?\n\nYeah. Okay. But I can't hear her. So what's the headset on her computer. Is it is this installed on her computer or on her phone?\n\nIt's installed on a computer. So can we just check the RingoTel settings for the mic and everything? Just check the settings. Maybe the settings on mute or there's the wrong mic. When was the last time she used that and it worked?\n\nYeah. Okay. So that part's fine. Yep. But I don't know what's with Maurice.\n\nOh, check the settings. I don't know. This isn't, like, a huge issue. Like, it should just be microphone settings on. That's it.\n\nNothing to do with the platform system. Audio. I don't know. My audios. Well, I don't know.\n\nThe Windows, man. What are you using? Windows? Yep. I think we had this problem before, like, months ago.\n\nYou guys couldn't look at the audio. Wait. I'm gonna hang up the Yeah. I'm here. Yeah.\n\nYeah. Yeah. What does it say? Primary audio device or something? Change it.\n\nSet it. Select something. No idea, man. Just just pick something. Make sure it works.\n\nIf it defaults to primary, maybe it doesn't know what the primary is. I don't know. Like, it's just the laptop issue. Alright. It's just very annoying.\n\nIs it? What I was saying is that the automatic call pickup, call waiting's on, number of inbound ones to audio. Okay. Hot keys. Yeah.\n\nBut the first thing is we gotta make sure she can receive and hear phone calls. The the mic's not working. Woah. I was working yesterday. What's changed this?\n\nThis is crazy. Has she rebooted her computer since? Maybe she just needs a reboot. Well, calling's good, but what about the settings to here? Yes.\n\nShe can hear you. I can hear her. I can hear her. I heard her. That's a good thing.\n\nSo it works now. Maybe the software updated, and it didn't update the the audio properly with them. I don't know, but it's working now. That's the main thing. Okay.\n\nI don't know. But we fixed it. That's the main thing. I don't know. Can you hang up on her side?\n\nBecause there's there's a huge echo. Thanks. Okay. You do that. Yep.\n\nI don't know. I'm not sure. So you're saying so what's the problem now? It it doesn't. Call through.\n\nYep. Okay. So what do we do now? Well, we fixed the audio thing, so she should be able to receive calls still. Right?\n\nIf we go through the IVR. So it doesn't ring if you go through the IVR. That's what you're saying. Man, I'm just waking up to a Saturday morning when I wanna do something else. No.\n\nIt's fine. It should be fine. You can have one extension, have a handset, and have a RingoTail app. It's just that, you know, one RingoTail app is in another country. I mean, that shouldn't be a problem.\n\nRight? Woah. But the other ones are working, you said. Right? So the other girls ring it till after working.\n\nRight? But wait a second. Does that have physical handsets or not? So you're the only one with the physical handset. Okay.\n\nOkay. So it is working or it isn't working? Yeah. The ring group. Yeah.\n\nI see the ring group as nine nine eight. They just called it music background, and what it does is it just rings everyone in that group. But you have to send it from the IVR, don't you? Well, let's work for the beginning. So you call the 1800 number.\n\nIt goes to a time condition. Right? So it goes to 777. So step through this all over again. Time condition.\n\nRight? 777, which is the business hours. So we're looking at the business hours. Okay? So it's saying so if it's a Saturday, nine to four is still business hours, then it will go to the business IVR.\n\nAlright? So then we'll go to the business IVR IVR business hour. Okay? The 997. It should then go, send to queues, 1234, sales, accounts, tech support, and telephony.\n\nSo you press 4, you get to telephony for the queue. So then you look under the queue. What happens in 4? 4 for the queue, telephony. Well, it will go directly to the extension, and then Hello, Cliff.\n\nGive me one second. Did you do something wrong here? No. That's fine. It's just gonna the queue would just go to 4, which is that final extension, which is fine.\n\nRight? Okay. Okay. So I don't know. It's like the flow is seems logical.\n\nAnd you if you go to that, then it should ring 4, which should then ring your phone, the handset, and also the Mari's Mari's app. Right? Yep. Correct. So when we do that yep.\n\nOnline speed on her app. So then she can physically put it to online, and then it works. Is that okay? You can't change it. We can't change it.\n\nOh, okay. So yeah. Yeah. I know. She shouldn't have to do that, but it's okay.\n\nWell, I don't know. And what? We tried this now, and it does the same thing. It goes to busy. I mean, worst case scenario, if you really wanna test Sorry.\n\nSay that again. But did the call go through or not or just flagged it as busy without entering it? I don't know, man. As long as it doesn't make sense. My status is busy, but no ringing.\n\nSo she can't even hear the ring. Okay. It's very bizarre. So you're saying this only just happened recently or has it been happening all the time? Mhmm.\n\nYeah. And that's been working. Alright. So let me get this right. You call the 13 the 1800 number.\n\nYou go through the IVR system during business hours. You press 4 for telephony or you press any other queue that you wanna go to. Their softphones their cell phone will change from online to busy, and the call does not go through. And they can't they can't hear a ring or nothing. So automatically but if you call them directly on their extension, then it works.\n\nOkay. Alright. So that could be a problem. Okay. Alright.\n\nI'll just talk to Daniel about it. I don't know how to fix it. If it is a problem. Yeah. Okay.\n\nAlright. Cool. At least we sort of know a bit, but maybe it's a PC RingoTel thing because I'm always doing on my mobile phone, the RingoTel. No issues. Oh, okay.\n\nSo then that's a recent thing. Okay. Alright. Well, I don't know. This is so weird.\n\nYeah. No. No. I gotta do things, man. Saturday.\n\nAlright. Cool. Alright. I'll just. Alright.\n\nThank you. Bye. See you. Bye.","paragraphs":[{"sentences":[{"text":"Domi, dummy, dummy.","start":1.4399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":-0.18336124904453754},{"text":"Why do I have to save myself?","start":3.04,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.550712342773165},{"text":"I'm really haven't done anything.","start":5.04,"end":12.9,"sentiment":"neutral","sentiment_score":-0.291399809718132},{"text":"Yeah.","start":19.395,"end":19.795,"sentiment":"neutral","sentiment_score":-0.06758960336446762},{"text":"Okay.","start":19.795,"end":20.295,"sentiment":"neutral","sentiment_score":-0.04698094725608826}],"sentiment":"negative","sentiment_score":-0.35156704386805787,"num_words":17,"start":1.4399999,"end":20.295},{"sentences":[{"text":"Wait.","start":22.595,"end":22.835,"sentiment":"neutral","sentiment_score":-0.08881087601184845},{"text":"Wait.","start":22.835,"end":23.154999,"sentiment":"neutral","sentiment_score":-0.1102561056613922},{"text":"I don't know.","start":23.154999,"end":23.634998,"sentiment":"neutral","sentiment_score":-0.18518304824829102},{"text":"You you told me that number.","start":23.634998,"end":24.755,"sentiment":"neutral","sentiment_score":-0.2126610353589058},{"text":"Sorry.","start":24.755,"end":24.994999,"sentiment":"neutral","sentiment_score":-0.27762141823768616}],"sentiment":"neutral","sentiment_score":-0.19235031306743622,"num_words":12,"start":22.595,"end":24.994999},{"sentences":[{"text":"I just gotta just gotta do something.","start":24.994999,"end":26.695,"sentiment":"neutral","sentiment_score":-0.26071110154901234},{"text":"Yeah.","start":28.019999,"end":28.34,"sentiment":"neutral","sentiment_score":-0.06372576206922531},{"text":"You wrote that number in the chat.","start":28.34,"end":29.779999,"sentiment":"neutral","sentiment_score":-0.07314460139189448},{"text":"So if I'm thinking, is that part of your numbers or what?","start":29.779999,"end":32.44,"sentiment":"neutral","sentiment_score":-0.10565322078764439},{"text":"I just copied and paste what you wrote.","start":44.525,"end":47.105,"sentiment":"neutral","sentiment_score":-0.01477900380268693}],"sentiment":"neutral","sentiment_score":-0.10819389607225145,"num_words":35,"start":24.994999,"end":47.105},{"sentences":[{"text":"You wrote 61391218032.","start":48.365,"end":54.48,"sentiment":"neutral","sentiment_score":-0.021754818658034008},{"text":"Write it again, Sam.","start":69.034996,"end":69.835,"sentiment":"neutral","sentiment_score":-0.008203449193388224},{"text":"Copy it.","start":69.835,"end":70.314995,"sentiment":"neutral","sentiment_score":0.0036685261875391006},{"text":"Yeah.","start":70.314995,"end":70.715,"sentiment":"neutral","sentiment_score":0.030544808134436607},{"text":"Okay.","start":70.715,"end":71.215,"sentiment":"neutral","sentiment_score":0.02706170454621315}],"sentiment":"neutral","sentiment_score":-0.003012244335629723,"num_words":11,"start":48.365,"end":71.215},{"sentences":[{"text":"I'll do it from the start.","start":73.755,"end":74.955,"sentiment":"neutral","sentiment_score":0.06642710603773594},{"text":"I wanna know exactly what you want so I can find out how to set it up.","start":74.955,"end":80.015,"sentiment":"neutral","sentiment_score":0.09208483073641271},{"text":"Alright.","start":82.37,"end":82.770004,"sentiment":"neutral","sentiment_score":0.07219478487968445},{"text":"I'll just copy it to make sure you Yeah.","start":82.770004,"end":101.255005,"sentiment":"neutral","sentiment_score":0.04934275978141361},{"text":"Hold on.","start":104.355,"end":104.675,"sentiment":"neutral","sentiment_score":0.02051927056163549}],"sentiment":"neutral","sentiment_score":0.072037797793746,"num_words":35,"start":73.755,"end":104.675},{"sentences":[{"text":"Hold on.","start":104.675,"end":105.335,"sentiment":"neutral","sentiment_score":0.014484027400612831},{"text":"So at the moment, where's Ringo's what what do you mean the one upsell?","start":111.75,"end":120.33,"sentiment":"neutral","sentiment_score":-0.10039859461332006},{"text":"But look, I don't even know okay.","start":124.325,"end":126.485,"sentiment":"neutral","sentiment_score":-0.2629421523639134},{"text":"So where's your handset?","start":126.485,"end":127.545,"sentiment":"neutral","sentiment_score":-0.061320751905441284},{"text":"You can only register the RingoTel app to one extension.","start":135.125,"end":138.665,"sentiment":"neutral","sentiment_score":-0.06469433326274157}],"sentiment":"neutral","sentiment_score":-0.11106577504275215,"num_words":37,"start":104.675,"end":138.665},{"sentences":[{"text":"Which extension do you want it to?","start":140.35,"end":142.37001,"sentiment":"neutral","sentiment_score":-0.009759873683963503},{"text":"So where's that Okay.","start":146.99,"end":157.235,"sentiment":"neutral","sentiment_score":0.06519150297390297},{"text":"Yes.","start":157.235,"end":157.735,"sentiment":"neutral","sentiment_score":0.1461574286222458},{"text":"Alright.","start":161.235,"end":161.715,"sentiment":"neutral","sentiment_score":0.08449648320674896},{"text":"Let let me get this straight.","start":161.715,"end":162.835,"sentiment":"neutral","sentiment_score":0.062438572446505226}],"sentiment":"neutral","sentiment_score":0.04198590750609966,"num_words":19,"start":140.35,"end":162.835},{"sentences":[{"text":"I'm in I'm in the cloud phone system, and you're saying okay.","start":162.835,"end":167.315,"sentiment":"neutral","sentiment_score":0.05791204826285442},{"text":"So just start it from the beginning.","start":167.315,"end":169.31001,"sentiment":"neutral","sentiment_score":0.049422472183193476},{"text":"I call into what number first?","start":169.37001,"end":171.05,"sentiment":"neutral","sentiment_score":0.009983472526073456},{"text":"What's the inbound number that I call?","start":171.05,"end":172.91,"sentiment":"neutral","sentiment_score":-0.013535913479115282},{"text":"Now let's start from the very beginning.","start":175.29001,"end":176.99,"sentiment":"neutral","sentiment_score":0.013940856392894472}],"sentiment":"neutral","sentiment_score":0.028298392820243653,"num_words":39,"start":162.835,"end":176.99},{"sentences":[{"text":"Is that the number I call, the actual number?","start":177.29001,"end":179.79001,"sentiment":"neutral","sentiment_score":-0.017283344227406714},{"text":"Wait a second.","start":180.935,"end":181.735,"sentiment":"neutral","sentiment_score":-0.05395582690834999},{"text":"No.","start":181.735,"end":181.975,"sentiment":"negative","sentiment_score":-0.34369781613349915},{"text":"It doesn't make sense.","start":181.975,"end":183.015,"sentiment":"negative","sentiment_score":-0.41474179923534393},{"text":"Or what about your other number, your 1800 number?","start":183.015,"end":185.255,"sentiment":"neutral","sentiment_score":-0.17761310272746617}],"sentiment":"neutral","sentiment_score":-0.15071540447668388,"num_words":26,"start":177.29001,"end":185.255},{"sentences":[{"text":"Isn't that the start of it?","start":185.255,"end":186.715,"sentiment":"neutral","sentiment_score":-0.1402335080007712},{"text":"Yeah.","start":196.08,"end":196.58,"sentiment":"neutral","sentiment_score":-0.20526760816574097},{"text":"So you're saying if you go through the IVR, you press number 4, which was what?","start":206.355,"end":211.815,"sentiment":"neutral","sentiment_score":-0.08051466546021402},{"text":"Number 4 is telephony.","start":215.555,"end":218.15001,"sentiment":"neutral","sentiment_score":-0.05868970975279808},{"text":"Correct.","start":218.29001,"end":218.79001,"sentiment":"neutral","sentiment_score":0.0009391866624355316}],"sentiment":"neutral","sentiment_score":-0.0917401055672339,"num_words":28,"start":185.255,"end":218.79001},{"sentences":[{"text":"Alright.","start":218.85,"end":219.33,"sentiment":"neutral","sentiment_score":0.017802774906158447},{"text":"So it does not send it to telephony.","start":219.33,"end":222.23001,"sentiment":"neutral","sentiment_score":-0.2069505052641034},{"text":"So the question is, what what changes online for busy?","start":222.29001,"end":231.19,"sentiment":"neutral","sentiment_score":-0.02995298393070698},{"text":"One second.","start":233.675,"end":234.395,"sentiment":"neutral","sentiment_score":0.005416441708803177},{"text":"I got I got my auntie next door.","start":234.395,"end":236.07501,"sentiment":"neutral","sentiment_score":0.010277761844918132}],"sentiment":"neutral","sentiment_score":-0.06359572856333749,"num_words":29,"start":218.85,"end":236.07501},{"sentences":[{"text":"Can I hold it?","start":236.07501,"end":237.05501,"sentiment":"neutral","sentiment_score":0.0019442846532911054},{"text":"Yeah.","start":242.235,"end":242.735,"sentiment":"neutral","sentiment_score":0.024723641574382785},{"text":"Yeah.","start":351.255,"end":351.45502,"sentiment":"neutral","sentiment_score":-0.04380656033754349},{"text":"I don't.","start":351.45502,"end":351.975,"sentiment":"neutral","sentiment_score":-0.12530087679624557},{"text":"Sorry.","start":351.975,"end":352.295,"sentiment":"neutral","sentiment_score":-0.1706428825855255}],"sentiment":"neutral","sentiment_score":-0.048061157369779214,"num_words":9,"start":236.07501,"end":352.295},{"sentences":[{"text":"My kids are next door now.","start":352.295,"end":353.835,"sentiment":"neutral","sentiment_score":-0.10698684180776279},{"text":"So I'm on back.","start":379.175,"end":380.155,"sentiment":"neutral","sentiment_score":-0.1899668164551258},{"text":"Yeah.","start":395.0,"end":395.24,"sentiment":"neutral","sentiment_score":-0.04448259621858597},{"text":"So I'm I'm back.","start":395.24,"end":396.3,"sentiment":"neutral","sentiment_score":-0.029156689066439867},{"text":"Let's go.","start":397.56,"end":398.3,"sentiment":"neutral","sentiment_score":0.012662895489484072}],"sentiment":"neutral","sentiment_score":-0.09044540459837984,"num_words":17,"start":352.295,"end":398.3},{"sentences":[{"text":"So Yeah.","start":399.16,"end":434.52502,"sentiment":"neutral","sentiment_score":0.016586096957325935},{"text":"Yeah.","start":434.52502,"end":434.685,"sentiment":"neutral","sentiment_score":0.024905573576688766},{"text":"Yeah.","start":434.685,"end":434.92502,"sentiment":"neutral","sentiment_score":0.03622833639383316},{"text":"Yep.","start":434.92502,"end":435.42502,"sentiment":"neutral","sentiment_score":0.04390871524810791},{"text":"Alright.","start":435.565,"end":436.065,"sentiment":"neutral","sentiment_score":0.05899001285433769}],"sentiment":"neutral","sentiment_score":0.03286747199793657,"num_words":6,"start":399.16,"end":436.065},{"sentences":[{"text":"Let's go through it now.","start":437.96503,"end":439.265,"sentiment":"neutral","sentiment_score":0.04749124795198441},{"text":"Yeah.","start":457.81,"end":458.31,"sentiment":"neutral","sentiment_score":-0.050667449831962585},{"text":"So her, what, her app goes to busy or her handset goes to busy?","start":473.80002,"end":478.54,"sentiment":"neutral","sentiment_score":-0.07663103405918394},{"text":"Right.","start":484.52002,"end":485.02002,"sentiment":"neutral","sentiment_score":-0.09547511488199234},{"text":"So it automatically goes to busy.","start":485.56003,"end":487.545,"sentiment":"neutral","sentiment_score":-0.0951635663708051}],"sentiment":"neutral","sentiment_score":-0.05750008148175699,"num_words":27,"start":437.96503,"end":487.545},{"sentences":[{"text":"So that's the only problem.","start":490.74503,"end":492.18503,"sentiment":"neutral","sentiment_score":-0.12530826032161713},{"text":"It's not like it doesn't ring.","start":492.18503,"end":493.725,"sentiment":"neutral","sentiment_score":-0.2479799563686053},{"text":"Yeah.","start":503.33,"end":503.83,"sentiment":"neutral","sentiment_score":-0.05390305817127228},{"text":"You you mean on the actual app, it goes busy?","start":514.77,"end":518.435,"sentiment":"neutral","sentiment_score":-0.059325326979160306},{"text":"No.","start":520.735,"end":521.235,"sentiment":"neutral","sentiment_score":-0.14332742989063263}],"sentiment":"neutral","sentiment_score":-0.12630020859448807,"num_words":23,"start":490.74503,"end":521.235},{"sentences":[{"text":"Yeah.","start":528.65497,"end":528.89496,"sentiment":"neutral","sentiment_score":-0.00860550906509161},{"text":"But see this yeah.","start":528.89496,"end":537.2,"sentiment":"neutral","sentiment_score":-0.013486852636560798},{"text":"But wait a second.","start":537.2,"end":538.24,"sentiment":"neutral","sentiment_score":-0.03221276914700866},{"text":"But I'm on a phone call with you now.","start":538.24,"end":540.42004,"sentiment":"neutral","sentiment_score":-0.023282727433575526},{"text":"It says I'm busy on my RingoTow app.","start":541.76,"end":544.18,"sentiment":"neutral","sentiment_score":-0.10458002518862486}],"sentiment":"neutral","sentiment_score":-0.04759956710040569,"num_words":26,"start":528.65497,"end":544.18},{"sentences":[{"text":"Yeah.","start":551.055,"end":551.375,"sentiment":"neutral","sentiment_score":-0.0353209562599659},{"text":"Exactly.","start":551.375,"end":551.875,"sentiment":"neutral","sentiment_score":-0.03715398907661438},{"text":"But you're saying that she needs to manually put it online?","start":552.495,"end":556.195,"sentiment":"neutral","sentiment_score":-0.09286101365631277},{"text":"Oh, I don't know.","start":558.735,"end":559.535,"sentiment":"neutral","sentiment_score":-0.13438892923295498},{"text":"I'm confused, man.","start":559.535,"end":560.495,"sentiment":"neutral","sentiment_score":-0.2329922914505005}],"sentiment":"neutral","sentiment_score":-0.1165239343419671,"num_words":20,"start":551.055,"end":560.495},{"sentences":[{"text":"Like, it says, like so does it ring her or not?","start":560.495,"end":567.79,"sentiment":"neutral","sentiment_score":-0.13224653696471994},{"text":"And she can put her online, and she can still talk to the the the person.","start":567.79,"end":571.25,"sentiment":"neutral","sentiment_score":-0.07425492466427386},{"text":"Hold on.","start":591.24,"end":597.8375,"sentiment":"neutral","sentiment_score":-0.06641156412661076},{"text":"I actually tried calling leads, though.","start":603.755,"end":605.995,"sentiment":"neutral","sentiment_score":-0.12614323695500693},{"text":"I did not hear the dial tone when it was on busy status.","start":605.995,"end":609.535,"sentiment":"neutral","sentiment_score":-0.2541368489082043}],"sentiment":"neutral","sentiment_score":-0.14242192264646292,"num_words":48,"start":560.495,"end":609.535},{"sentences":[{"text":"Then I changed it to online and heard it.","start":609.995,"end":611.755,"sentiment":"neutral","sentiment_score":-0.15705490195088917},{"text":"Now I think customer cannot hear me.","start":611.755,"end":614.015,"sentiment":"negative","sentiment_score":-0.351756819656917},{"text":"Well, that's that's calling out.","start":614.635,"end":615.995,"sentiment":"neutral","sentiment_score":-0.2616577327251434},{"text":"That's not receiving a phone call, so that's different as well.","start":615.995,"end":619.18,"sentiment":"negative","sentiment_score":-0.35558069023219024},{"text":"So what are we trying to fix?","start":620.28,"end":621.32,"sentiment":"neutral","sentiment_score":-0.1087542570063046}],"sentiment":"neutral","sentiment_score":-0.25273712590718883,"num_words":39,"start":609.995,"end":621.32},{"sentences":[{"text":"Are we trying to fix inbound, or we're trying to fix outbound?","start":621.32,"end":623.58,"sentiment":"neutral","sentiment_score":-0.07688295654952526},{"text":"I think she's talking about outbound, not inbound.","start":626.2,"end":629.26,"sentiment":"neutral","sentiment_score":-0.07462414633482695},{"text":"Well, we're gonna do one at a time to this.","start":634.625,"end":636.485,"sentiment":"neutral","sentiment_score":-0.06041093654930592},{"text":"So what do you want me to fix or try to look at?","start":636.545,"end":639.605,"sentiment":"neutral","sentiment_score":-0.05110901393569433},{"text":"So you think that the IVR does not send the call to her her phone?","start":641.985,"end":647.60004,"sentiment":"neutral","sentiment_score":-0.12288586944341659}],"sentiment":"neutral","sentiment_score":-0.07985177995829747,"num_words":58,"start":621.32,"end":647.60004},{"sentences":[{"text":"Yeah.","start":658.62,"end":659.055,"sentiment":"neutral","sentiment_score":0.12327869236469267},{"text":"Are we in business hours or we're in after business sales?","start":695.505,"end":698.40497,"sentiment":"neutral","sentiment_score":-0.005025090268728408},{"text":"And I'll get a busy.","start":710.72,"end":711.94,"sentiment":"neutral","sentiment_score":-0.2351773202419281},{"text":"Or I'll go call through.","start":718.685,"end":719.985,"sentiment":"neutral","sentiment_score":-0.07215322703123092},{"text":"Yeah.","start":722.76495,"end":723.005,"sentiment":"neutral","sentiment_score":-0.04040078818798065}],"sentiment":"neutral","sentiment_score":-0.06561090544109112,"num_words":23,"start":658.62,"end":723.005},{"sentences":[{"text":"But only in after hours.","start":723.005,"end":724.625,"sentiment":"neutral","sentiment_score":-0.06513115987181664},{"text":"So this is still part of your business hours?","start":729.165,"end":731.04,"sentiment":"neutral","sentiment_score":-0.03835065021283097},{"text":"What number are you calling from the start?","start":740.8,"end":744.075,"sentiment":"neutral","sentiment_score":-0.01094294770155102},{"text":"Yeah.","start":747.03503,"end":747.275,"sentiment":"neutral","sentiment_score":-0.015547290444374084},{"text":"No.","start":747.275,"end":747.515,"sentiment":"neutral","sentiment_score":-0.056979306042194366}],"sentiment":"neutral","sentiment_score":-0.034620076223897435,"num_words":24,"start":723.005,"end":747.515},{"sentences":[{"text":"But the first number you called.","start":747.515,"end":749.215,"sentiment":"neutral","sentiment_score":-0.036013872983555},{"text":"Are you calling the 1800 number, or what are you calling?","start":752.715,"end":755.375,"sentiment":"neutral","sentiment_score":-0.030196395448663017},{"text":"Yeah.","start":762.05,"end":762.55,"sentiment":"neutral","sentiment_score":-0.07302581518888474},{"text":"Okay.","start":767.97,"end":768.47,"sentiment":"neutral","sentiment_score":-0.07445494830608368},{"text":"I don't know, man.","start":769.97,"end":771.02997,"sentiment":"negative","sentiment_score":-0.3691727891564369}],"sentiment":"neutral","sentiment_score":-0.09445284817205823,"num_words":23,"start":747.515,"end":771.02997},{"sentences":[{"text":"How come you get these little annoying little bugs or wherever they are?","start":771.50494,"end":776.165,"sentiment":"negative","sentiment_score":-0.47143726165478045},{"text":"And no no one else is having issues, man.","start":777.02496,"end":780.56494,"sentiment":"negative","sentiment_score":-0.3497228788004981},{"text":"Far out.","start":781.105,"end":781.845,"sentiment":"negative","sentiment_score":-0.40364399552345276},{"text":"And I'm not a troubleshooting guy to to freaking step by step and go through things on a Saturday morning to help you.","start":782.06494,"end":788.27997,"sentiment":"negative","sentiment_score":-0.45072801216788916},{"text":"So wow.","start":789.69995,"end":790.36,"sentiment":"neutral","sentiment_score":-0.28353478014469147}],"sentiment":"negative","sentiment_score":-0.42892432942682385,"num_words":49,"start":771.50494,"end":790.36},{"sentences":[{"text":"I I don't know.","start":793.45996,"end":794.26,"sentiment":"negative","sentiment_score":-0.3879360556602478},{"text":"I have to test it myself.","start":794.26,"end":795.63995,"sentiment":"negative","sentiment_score":-0.36778808136781055},{"text":"Gotta hang up the but that's the problem.","start":796.42,"end":800.52496,"sentiment":"negative","sentiment_score":-0.3702643532305956},{"text":"She she's not gonna answer the phone, so I don't even know if it's gonna go through or not.","start":800.585,"end":804.345,"sentiment":"negative","sentiment_score":-0.4160163779007761},{"text":"Right?","start":804.345,"end":804.845,"sentiment":"neutral","sentiment_score":-0.14362527430057526}],"sentiment":"negative","sentiment_score":-0.3886453681870511,"num_words":38,"start":793.45996,"end":804.845},{"sentences":[{"text":"Yeah.","start":811.46497,"end":811.625,"sentiment":"neutral","sentiment_score":-0.018060730770230293},{"text":"Can I change that?","start":811.625,"end":812.665,"sentiment":"neutral","sentiment_score":-0.013803992886096239},{"text":"Like, can I just put it to my RingoTel app?","start":812.665,"end":815.64996,"sentiment":"neutral","sentiment_score":-0.006865926459431649},{"text":"I don't know.","start":815.64996,"end":816.47,"sentiment":"neutral","sentiment_score":-0.07205724467833836},{"text":"See if it works.","start":816.85,"end":817.67,"sentiment":"neutral","sentiment_score":0.006244794465601444}],"sentiment":"neutral","sentiment_score":-0.015142205594615503,"num_words":22,"start":811.46497,"end":817.67},{"sentences":[{"text":"I wanna I wanna actually, why don't you put it to your RingoTel app?","start":819.08997,"end":825.19,"sentiment":"neutral","sentiment_score":-0.027465688064694405},{"text":"Well, I just wanna make sure there's an error.","start":834.415,"end":836.575,"sentiment":"neutral","sentiment_score":-0.07367849432759815},{"text":"If there's no error, then there's no issue.","start":836.575,"end":838.335,"sentiment":"neutral","sentiment_score":0.032365533988922834},{"text":"Right?","start":838.335,"end":838.835,"sentiment":"neutral","sentiment_score":-0.00034313276410102844},{"text":"Well, I think it's calling out, but okay.","start":844.19,"end":846.19,"sentiment":"neutral","sentiment_score":-0.1200344180688262}],"sentiment":"neutral","sentiment_score":-0.04373300718143582,"num_words":40,"start":819.08997,"end":846.19},{"sentences":[{"text":"I need to test it.","start":846.19,"end":847.41003,"sentiment":"neutral","sentiment_score":-0.0703932709991932},{"text":"I can't because no one's gonna pick up.","start":849.79004,"end":852.45,"sentiment":"negative","sentiment_score":-0.37575382739305496},{"text":"I don't know.","start":853.23,"end":855.25,"sentiment":"neutral","sentiment_score":-0.29594480991363525},{"text":"Just no.","start":855.79004,"end":859.815,"sentiment":"neutral","sentiment_score":-0.2428637221455574},{"text":"Why would it be an error?","start":859.815,"end":861.195,"sentiment":"neutral","sentiment_score":-0.3301580647627513}],"sentiment":"neutral","sentiment_score":-0.2796878015312056,"num_words":24,"start":846.19,"end":861.195},{"sentences":[{"text":"Well, that phone's registered.","start":872.32,"end":873.69995,"sentiment":"neutral","sentiment_score":-0.10464350692927837},{"text":"So she's got a physical handset there.","start":874.56,"end":876.24,"sentiment":"neutral","sentiment_score":-0.09644300490617752},{"text":"Right?","start":876.24,"end":876.39996,"sentiment":"neutral","sentiment_score":-0.05032362416386604},{"text":"She's got a Yealink there.","start":876.39996,"end":877.77997,"sentiment":"neutral","sentiment_score":-0.10210363268852234},{"text":"You've got the physical handset.","start":880.07996,"end":881.69995,"sentiment":"neutral","sentiment_score":-0.2080272138118744}],"sentiment":"neutral","sentiment_score":-0.1224842235784639,"num_words":22,"start":872.32,"end":881.69995},{"sentences":[{"text":"No.","start":884.915,"end":885.235,"sentiment":"neutral","sentiment_score":-0.2898523807525635},{"text":"No.","start":885.235,"end":885.475,"sentiment":"neutral","sentiment_score":-0.21742501854896543},{"text":"It shouldn't be a problem.","start":885.475,"end":886.275,"sentiment":"neutral","sentiment_score":-0.11090136021375656},{"text":"Is is that ringing though as well?","start":886.275,"end":888.375,"sentiment":"neutral","sentiment_score":-0.07947535919291633},{"text":"Okay.","start":889.715,"end":890.115,"sentiment":"neutral","sentiment_score":-0.036788154393434525}],"sentiment":"neutral","sentiment_score":-0.11032665794094404,"num_words":15,"start":884.915,"end":890.115},{"sentences":[{"text":"So that's that's not a problem.","start":890.115,"end":891.475,"sentiment":"neutral","sentiment_score":0.18392780919869742},{"text":"Okay.","start":891.475,"end":891.715,"sentiment":"neutral","sentiment_score":0.19780071079730988},{"text":"So we worked that out.","start":891.715,"end":892.515,"sentiment":"neutral","sentiment_score":0.22353409826755524},{"text":"And then she's got the actual app on her side.","start":892.515,"end":895.95,"sentiment":"neutral","sentiment_score":0.08807772994041443},{"text":"Correct?","start":895.95,"end":896.27,"sentiment":"neutral","sentiment_score":0.0611015148460865}],"sentiment":"neutral","sentiment_score":0.14612682050336961,"num_words":23,"start":890.115,"end":896.27},{"sentences":[{"text":"And that's that's ringing or not ringing.","start":896.27,"end":898.29004,"sentiment":"neutral","sentiment_score":-0.09050934282796723},{"text":"I don't know.","start":921.555,"end":922.375,"sentiment":"neutral","sentiment_score":-0.26756491263707477},{"text":"03 just wanna call this number.","start":923.51996,"end":926.01996,"sentiment":"neutral","sentiment_score":-0.06239274392525355},{"text":"Oh, from my mobile phone number, 0391218132.","start":926.39996,"end":936.0,"sentiment":"neutral","sentiment_score":-0.011722135424081768},{"text":"So you're telling me when I call this, your hand your handset's ringing and her her app's ringing.","start":936.0,"end":942.32495,"sentiment":"neutral","sentiment_score":-0.07154978418515788}],"sentiment":"neutral","sentiment_score":-0.07757482108682758,"num_words":41,"start":896.27,"end":942.32495},{"sentences":[{"text":"Right?","start":942.32495,"end":942.82495,"sentiment":"neutral","sentiment_score":-0.007752007804811001},{"text":"Okay.","start":947.045,"end":947.365,"sentiment":"neutral","sentiment_score":0.052772387862205505},{"text":"I can hear your phone ringing, which is the handset, and then her app should pick up as well.","start":947.365,"end":954.34,"sentiment":"neutral","sentiment_score":0.07990238835152827},{"text":"Correct?","start":954.34,"end":954.84,"sentiment":"neutral","sentiment_score":0.024845566600561145},{"text":"No.","start":967.48505,"end":967.72504,"sentiment":"neutral","sentiment_score":-0.14085111021995544}],"sentiment":"neutral","sentiment_score":0.06292000935291467,"num_words":23,"start":942.32495,"end":967.72504},{"sentences":[{"text":"Someone's picked up.","start":967.72504,"end":968.945,"sentiment":"neutral","sentiment_score":-0.1510064204533895},{"text":"Maybe it's her.","start":970.445,"end":971.505,"sentiment":"neutral","sentiment_score":-0.11489987373352051},{"text":"But okay.","start":973.565,"end":974.525,"sentiment":"neutral","sentiment_score":-0.05153231509029865},{"text":"Someone's picked up, but okay.","start":974.525,"end":976.14,"sentiment":"neutral","sentiment_score":-0.045568736642599104},{"text":"No.","start":978.3,"end":978.54004,"sentiment":"neutral","sentiment_score":-0.1378358006477356}],"sentiment":"neutral","sentiment_score":-0.09046164261443275,"num_words":14,"start":967.72504,"end":978.54004},{"sentences":[{"text":"She's not.","start":978.54004,"end":979.10004,"sentiment":"neutral","sentiment_score":-0.19913546741008759},{"text":"She's on speaker phone.","start":979.10004,"end":980.24,"sentiment":"neutral","sentiment_score":-0.08973280154168606},{"text":"What's her name, Marie, is it?","start":980.38,"end":981.74,"sentiment":"neutral","sentiment_score":-0.05130575845638911},{"text":"Or Marinel.","start":981.74,"end":984.08,"sentiment":"neutral","sentiment_score":-0.05828208476305008},{"text":"Marie.","start":984.54004,"end":984.86,"sentiment":"neutral","sentiment_score":-0.013500696048140526}],"sentiment":"neutral","sentiment_score":-0.07967343715329965,"num_words":15,"start":978.54004,"end":984.86},{"sentences":[{"text":"Hi, Marie.","start":984.86,"end":985.42004,"sentiment":"neutral","sentiment_score":-0.005691597703844309},{"text":"Can you hear me?","start":985.42004,"end":986.4,"sentiment":"neutral","sentiment_score":-0.015029954724013805},{"text":"Hello, Mari?","start":988.395,"end":989.275,"sentiment":"neutral","sentiment_score":-0.01671739248558879},{"text":"Hello?","start":989.275,"end":989.775,"sentiment":"neutral","sentiment_score":-0.029324958100914955},{"text":"She can't.","start":991.515,"end":992.17505,"sentiment":"neutral","sentiment_score":-0.16582540422677994}],"sentiment":"neutral","sentiment_score":-0.0423557787117633,"num_words":11,"start":984.86,"end":992.17505},{"sentences":[{"text":"Maybe she can hear me, but she's not talking back.","start":992.23505,"end":994.97504,"sentiment":"neutral","sentiment_score":-0.22741778194904327},{"text":"Not sure.","start":997.59503,"end":998.075,"sentiment":"neutral","sentiment_score":-0.12219695746898651},{"text":"But she's can you hear me?","start":998.075,"end":999.99506,"sentiment":"neutral","sentiment_score":-0.08254058845341206},{"text":"Okay.","start":999.99506,"end":1000.49506,"sentiment":"neutral","sentiment_score":-0.07513375580310822},{"text":"Oh, okay.","start":1007.49,"end":1008.07,"sentiment":"neutral","sentiment_score":-0.10534752160310745}],"sentiment":"neutral","sentiment_score":-0.1571259078170572,"num_words":21,"start":992.23505,"end":1008.07},{"sentences":[{"text":"No.","start":1008.13,"end":1008.45,"sentiment":"neutral","sentiment_score":-0.21068674325942993},{"text":"That that's an issue.","start":1008.45,"end":1009.41003,"sentiment":"neutral","sentiment_score":-0.24551615864038467},{"text":"But why?","start":1009.41003,"end":1010.45,"sentiment":"neutral","sentiment_score":-0.18463442474603653},{"text":"Is the mute button on, or what's wrong with the app?","start":1010.45,"end":1014.975,"sentiment":"neutral","sentiment_score":-0.1860933154821396},{"text":"Is she doing it from a handset?","start":1016.65497,"end":1017.935,"sentiment":"neutral","sentiment_score":-0.10356338109288897}],"sentiment":"neutral","sentiment_score":-0.173359614610672,"num_words":25,"start":1008.13,"end":1017.935},{"sentences":[{"text":"Is she doing it from Bluetooth?","start":1017.935,"end":1019.15497,"sentiment":"neutral","sentiment_score":-0.0914524495601654},{"text":"Okay.","start":1029.455,"end":1029.955,"sentiment":"neutral","sentiment_score":-0.111272431910038},{"text":"Well, I don't know.","start":1030.095,"end":1032.49,"sentiment":"neutral","sentiment_score":-0.27748995274305344},{"text":"I can't hear it.","start":1032.49,"end":1034.97,"sentiment":"negative","sentiment_score":-0.3617188036441803},{"text":"But the call said so does this happen when she calls other people, like outbound?","start":1034.97,"end":1041.53,"sentiment":"neutral","sentiment_score":-0.26351219415664673}],"sentiment":"neutral","sentiment_score":-0.23898350223898887,"num_words":30,"start":1017.935,"end":1041.53},{"sentences":[{"text":"There's a problem as well?","start":1041.53,"end":1042.49,"sentiment":"negative","sentiment_score":-0.3835040509700775},{"text":"She's, they can't hear you?","start":1042.49,"end":1045.845,"sentiment":"neutral","sentiment_score":-0.10419533178210258},{"text":"Just today.","start":1046.365,"end":1047.885,"sentiment":"neutral","sentiment_score":-0.01625315612182021},{"text":"Well, I I haven't done anything because the the what's it called?","start":1052.105,"end":1056.4451,"sentiment":"neutral","sentiment_score":-0.20865883057316145},{"text":"What did you try this morning?","start":1059.78,"end":1061.22,"sentiment":"neutral","sentiment_score":-0.097269290437301}],"sentiment":"neutral","sentiment_score":-0.18528416451687615,"num_words":30,"start":1041.53,"end":1061.22},{"sentences":[{"text":"What did you do?","start":1061.22,"end":1062.2,"sentiment":"neutral","sentiment_score":-0.040959312580525875},{"text":"Ring groups, you mean?","start":1068.18,"end":1069.4,"sentiment":"neutral","sentiment_score":-0.040634177159518},{"text":"Yeah.","start":1072.02,"end":1072.34,"sentiment":"neutral","sentiment_score":-0.026567470282316208},{"text":"And then?","start":1072.34,"end":1073.08,"sentiment":"neutral","sentiment_score":-0.055405812337994576},{"text":"What do you mean nothing happens?","start":1075.195,"end":1076.655,"sentiment":"neutral","sentiment_score":-0.17943119506041208}],"sentiment":"neutral","sentiment_score":-0.0906082484871149,"num_words":17,"start":1061.22,"end":1076.655},{"sentences":[{"text":"Did you Did you change anything on the cloud phone system, the masking?","start":1077.915,"end":1089.59,"sentiment":"neutral","sentiment_score":-0.09203570164166965},{"text":"So nothing's changed.","start":1089.59,"end":1090.81,"sentiment":"neutral","sentiment_score":-0.18817041317621866},{"text":"And then you just found this random error that she can't hear calls coming in.","start":1091.67,"end":1096.01,"sentiment":"negative","sentiment_score":-0.41928243239720664},{"text":"Well, I don't know.","start":1105.725,"end":1107.3251,"sentiment":"neutral","sentiment_score":-0.19190971180796623},{"text":"Just get her to call someone from her app.","start":1107.3251,"end":1111.005,"sentiment":"neutral","sentiment_score":-0.1427874109811253}],"sentiment":"neutral","sentiment_score":-0.22961221347478303,"num_words":44,"start":1077.915,"end":1111.005},{"sentences":[{"text":"I just wanna make sure that she can listen and receive, like, talk on the phone.","start":1111.005,"end":1115.72,"sentiment":"neutral","sentiment_score":-0.09332501795142889},{"text":"Try to get her to call my mobile.","start":1118.18,"end":1119.54,"sentiment":"neutral","sentiment_score":-0.09536108653992414},{"text":"I just wanna see the same problem with her.","start":1119.54,"end":1121.8,"sentiment":"neutral","sentiment_score":-0.06576364259752962},{"text":"04 888833 yeah.","start":1122.18,"end":1127.62,"sentiment":"neutral","sentiment_score":-0.010903722296158472},{"text":"3366.","start":1127.62,"end":1128.92,"sentiment":"neutral","sentiment_score":-0.009411286562681198}],"sentiment":"neutral","sentiment_score":-0.07811038422624807,"num_words":37,"start":1111.005,"end":1128.92},{"sentences":[{"text":"Yep.","start":1137.9349,"end":1138.4349,"sentiment":"neutral","sentiment_score":-0.03131517022848129},{"text":"Hello, Marie?","start":1150.0,"end":1150.98,"sentiment":"neutral","sentiment_score":-0.05072528496384621},{"text":"Okay.","start":1153.12,"end":1153.62,"sentiment":"neutral","sentiment_score":-0.09288300573825836},{"text":"So I can't hear her, but she can hear me.","start":1153.68,"end":1156.245,"sentiment":"neutral","sentiment_score":-0.29739890098571775},{"text":"Probably.","start":1159.6849,"end":1160.1849,"sentiment":"neutral","sentiment_score":-0.12642821669578552}],"sentiment":"neutral","sentiment_score":-0.22173773149649303,"num_words":15,"start":1137.9349,"end":1160.1849},{"sentences":[{"text":"Can she hear me?","start":1160.245,"end":1161.305,"sentiment":"neutral","sentiment_score":-0.10222462378442287},{"text":"Could she just please check her settings on the phone?","start":1164.325,"end":1166.905,"sentiment":"neutral","sentiment_score":-0.09095984771847725},{"text":"Like, maybe it's muted.","start":1166.965,"end":1168.745,"sentiment":"neutral","sentiment_score":-0.13800358399748802},{"text":"Is she using a Bluetooth headset, or she's just using the speakerphone?","start":1169.6849,"end":1173.67,"sentiment":"neutral","sentiment_score":-0.06223483538875977},{"text":"Can she put on the speakerphone on the actual app?","start":1174.37,"end":1176.9501,"sentiment":"neutral","sentiment_score":-0.06188198402523994}],"sentiment":"neutral","sentiment_score":-0.08090372933074833,"num_words":40,"start":1160.245,"end":1176.9501},{"sentences":[{"text":"Yeah.","start":1180.8501,"end":1181.17,"sentiment":"neutral","sentiment_score":-0.09929709136486052},{"text":"Okay.","start":1181.17,"end":1181.5701,"sentiment":"neutral","sentiment_score":-0.1145743578672409},{"text":"But I can't hear her.","start":1181.5701,"end":1182.61,"sentiment":"neutral","sentiment_score":-0.24603949785232543},{"text":"So what's the headset on her computer.","start":1182.61,"end":1191.025,"sentiment":"neutral","sentiment_score":-0.09821046409862381},{"text":"Is it is this installed on her computer or on her phone?","start":1191.025,"end":1193.685,"sentiment":"neutral","sentiment_score":-0.03957338631153107}],"sentiment":"neutral","sentiment_score":-0.10024703165086415,"num_words":26,"start":1180.8501,"end":1193.685},{"sentences":[{"text":"It's installed on a computer.","start":1196.23,"end":1197.61,"sentiment":"neutral","sentiment_score":0.01707090940326452},{"text":"So can we just check the RingoTel settings for the mic and everything?","start":1197.6699,"end":1202.33,"sentiment":"neutral","sentiment_score":0.017622861724633437},{"text":"Just check the settings.","start":1206.87,"end":1207.91,"sentiment":"neutral","sentiment_score":0.02418350987136364},{"text":"Maybe the settings on mute or there's the wrong mic.","start":1207.91,"end":1210.665,"sentiment":"neutral","sentiment_score":-0.009991477872245014},{"text":"When was the last time she used that and it worked?","start":1210.745,"end":1212.8451,"sentiment":"neutral","sentiment_score":0.04708738895979794}],"sentiment":"neutral","sentiment_score":0.019284471831566025,"num_words":43,"start":1196.23,"end":1212.8451},{"sentences":[{"text":"Yeah.","start":1219.305,"end":1219.805,"sentiment":"neutral","sentiment_score":0.09272216260433196},{"text":"Okay.","start":1226.4199,"end":1226.58,"sentiment":"neutral","sentiment_score":0.15583080053329468},{"text":"So that part's fine.","start":1226.58,"end":1227.86,"sentiment":"neutral","sentiment_score":0.20171145722270012},{"text":"Yep.","start":1227.86,"end":1228.36,"sentiment":"neutral","sentiment_score":0.05459066852927208},{"text":"But I don't know what's with Maurice.","start":1229.62,"end":1231.64,"sentiment":"neutral","sentiment_score":-0.04697087726422718}],"sentiment":"neutral","sentiment_score":0.05579952283629349,"num_words":14,"start":1219.305,"end":1231.64},{"sentences":[{"text":"Oh, check the settings.","start":1233.86,"end":1235.1599,"sentiment":"neutral","sentiment_score":-0.03410436771810055},{"text":"I don't know.","start":1235.22,"end":1235.96,"sentiment":"neutral","sentiment_score":-0.07494107882181804},{"text":"This isn't, like, a huge issue.","start":1239.94,"end":1241.625,"sentiment":"neutral","sentiment_score":-0.22403617451588312},{"text":"Like, it should just be microphone settings on.","start":1241.785,"end":1244.985,"sentiment":"neutral","sentiment_score":-0.11992747243493795},{"text":"That's it.","start":1244.985,"end":1245.725,"sentiment":"neutral","sentiment_score":-0.13148432224988937}],"sentiment":"neutral","sentiment_score":-0.12729765993097555,"num_words":23,"start":1233.86,"end":1245.725},{"sentences":[{"text":"Nothing to do with the platform system.","start":1246.585,"end":1248.765,"sentiment":"neutral","sentiment_score":-0.22088074258395604},{"text":"Audio.","start":1250.985,"end":1251.485,"sentiment":"neutral","sentiment_score":-0.06743305921554565},{"text":"I don't know.","start":1251.625,"end":1252.265,"sentiment":"neutral","sentiment_score":-0.07964768509070079},{"text":"My audios.","start":1252.265,"end":1252.925,"sentiment":"neutral","sentiment_score":0.032991375774145126},{"text":"Well, I don't know.","start":1257.3201,"end":1258.92,"sentiment":"neutral","sentiment_score":-0.09440958127379417}],"sentiment":"neutral","sentiment_score":-0.1273056991836604,"num_words":17,"start":1246.585,"end":1258.92},{"sentences":[{"text":"The Windows, man.","start":1258.92,"end":1260.04,"sentiment":"neutral","sentiment_score":-0.0851541484395663},{"text":"What are you using?","start":1260.04,"end":1260.76,"sentiment":"neutral","sentiment_score":-0.05322942603379488},{"text":"Windows?","start":1260.76,"end":1261.26,"sentiment":"neutral","sentiment_score":-0.036123428493738174},{"text":"Yep.","start":1273.805,"end":1273.9651,"sentiment":"neutral","sentiment_score":0.01091177761554718},{"text":"I think we had this problem before, like, months ago.","start":1273.9651,"end":1277.5651,"sentiment":"neutral","sentiment_score":-0.10416016299277545}],"sentiment":"neutral","sentiment_score":-0.08079965422420125,"num_words":19,"start":1258.92,"end":1277.5651},{"sentences":[{"text":"You guys couldn't look at the audio.","start":1277.5651,"end":1279.185,"sentiment":"neutral","sentiment_score":-0.15292707617793763},{"text":"Wait.","start":1280.6901,"end":1280.93,"sentiment":"neutral","sentiment_score":-0.08146385103464127},{"text":"I'm gonna hang up the Yeah.","start":1280.93,"end":1293.17,"sentiment":"neutral","sentiment_score":-0.06029773037880659},{"text":"I'm here.","start":1293.17,"end":1293.795,"sentiment":"neutral","sentiment_score":-0.009606908541172743},{"text":"Yeah.","start":1295.555,"end":1296.055,"sentiment":"neutral","sentiment_score":-0.00992476101964712}],"sentiment":"neutral","sentiment_score":-0.09075754968559041,"num_words":17,"start":1277.5651,"end":1296.055},{"sentences":[{"text":"Yeah.","start":1297.875,"end":1298.375,"sentiment":"neutral","sentiment_score":-0.009006676264107227},{"text":"Yeah.","start":1301.155,"end":1301.635,"sentiment":"neutral","sentiment_score":-0.02712428569793701},{"text":"What does it say?","start":1301.635,"end":1302.515,"sentiment":"neutral","sentiment_score":-0.04821099806576967},{"text":"Primary audio device or something?","start":1302.515,"end":1304.375,"sentiment":"neutral","sentiment_score":-0.03935199305415153},{"text":"Change it.","start":1307.795,"end":1308.515,"sentiment":"neutral","sentiment_score":-0.02696876134723425}],"sentiment":"neutral","sentiment_score":-0.03689788016848839,"num_words":13,"start":1297.875,"end":1308.515},{"sentences":[{"text":"Set it.","start":1308.515,"end":1308.99,"sentiment":"neutral","sentiment_score":-0.01397182233631611},{"text":"Select something.","start":1308.99,"end":1309.97,"sentiment":"neutral","sentiment_score":-0.021344276145100594},{"text":"No idea, man.","start":1316.03,"end":1316.99,"sentiment":"neutral","sentiment_score":-0.1472922662893931},{"text":"Just just pick something.","start":1316.99,"end":1318.19,"sentiment":"neutral","sentiment_score":-0.10037299618124962},{"text":"Make sure it works.","start":1318.19,"end":1319.09,"sentiment":"neutral","sentiment_score":0.026137088425457478}],"sentiment":"neutral","sentiment_score":-0.05396350845694542,"num_words":15,"start":1308.515,"end":1319.09},{"sentences":[{"text":"If it defaults to primary, maybe it doesn't know what the primary is.","start":1321.815,"end":1325.495,"sentiment":"neutral","sentiment_score":-0.1420077899327645},{"text":"I don't know.","start":1325.495,"end":1326.135,"sentiment":"neutral","sentiment_score":-0.1723946432272593},{"text":"Like, it's just the laptop issue.","start":1326.135,"end":1328.1549,"sentiment":"neutral","sentiment_score":-0.1572722519437472},{"text":"Alright.","start":1349.29,"end":1349.6901,"sentiment":"negative","sentiment_score":-0.3570628762245178},{"text":"It's just very annoying.","start":1349.6901,"end":1350.91,"sentiment":"negative","sentiment_score":-0.6806943863630295}],"sentiment":"neutral","sentiment_score":-0.23654663452395686,"num_words":27,"start":1321.815,"end":1350.91},{"sentences":[{"text":"Is it?","start":1366.695,"end":1367.07,"sentiment":"neutral","sentiment_score":-0.07633653283119202},{"text":"What I was saying is that the automatic call pickup, call waiting's on, number of inbound ones to audio.","start":1370.6699,"end":1375.73,"sentiment":"neutral","sentiment_score":-0.07245217048023876},{"text":"Okay.","start":1376.4299,"end":1376.83,"sentiment":"neutral","sentiment_score":-0.0020336387678980827},{"text":"Hot keys.","start":1376.83,"end":1377.57,"sentiment":"neutral","sentiment_score":-0.007025338709354401},{"text":"Yeah.","start":1384.9049,"end":1385.225,"sentiment":"neutral","sentiment_score":-0.002019468694925308}],"sentiment":"neutral","sentiment_score":-0.06189472358673811,"num_words":25,"start":1366.695,"end":1385.225},{"sentences":[{"text":"But the first thing is we gotta make sure she can receive and hear phone calls.","start":1385.225,"end":1389.865,"sentiment":"neutral","sentiment_score":-0.004997244686819613},{"text":"The the mic's not working.","start":1389.865,"end":1391.085,"sentiment":"neutral","sentiment_score":-0.1311037488281727},{"text":"Woah.","start":1400.11,"end":1400.4299,"sentiment":"neutral","sentiment_score":-0.166085347533226},{"text":"I was working yesterday.","start":1400.4299,"end":1401.63,"sentiment":"neutral","sentiment_score":-0.10869031026959419},{"text":"What's changed this?","start":1401.63,"end":1402.9299,"sentiment":"neutral","sentiment_score":-0.19139699637889862}],"sentiment":"neutral","sentiment_score":-0.06587973230614744,"num_words":29,"start":1385.225,"end":1402.9299},{"sentences":[{"text":"This is crazy.","start":1405.7899,"end":1407.89,"sentiment":"neutral","sentiment_score":-0.11296187341213226},{"text":"Has she rebooted her computer since?","start":1415.3351,"end":1417.435,"sentiment":"neutral","sentiment_score":-0.07150336851676305},{"text":"Maybe she just needs a reboot.","start":1419.8151,"end":1421.28,"sentiment":"neutral","sentiment_score":-0.10029076412320137},{"text":"Well, calling's good, but what about the settings to here?","start":1425.36,"end":1428.9,"sentiment":"neutral","sentiment_score":-0.014238223060965538},{"text":"Yes.","start":1439.3151,"end":1439.655,"sentiment":"neutral","sentiment_score":0.04548831656575203}],"sentiment":"neutral","sentiment_score":-0.05640555115846487,"num_words":26,"start":1405.7899,"end":1439.655},{"sentences":[{"text":"She can hear you.","start":1439.655,"end":1441.175,"sentiment":"neutral","sentiment_score":0.051361982710659504},{"text":"I can hear her.","start":1444.915,"end":1445.975,"sentiment":"neutral","sentiment_score":0.059520965442061424},{"text":"I can hear her.","start":1446.835,"end":1447.975,"sentiment":"neutral","sentiment_score":0.06657563336193562},{"text":"I heard her.","start":1453.12,"end":1454.58,"sentiment":"neutral","sentiment_score":0.0936666006843249},{"text":"That's a good thing.","start":1454.72,"end":1456.18,"sentiment":"neutral","sentiment_score":0.28532005101442337}],"sentiment":"neutral","sentiment_score":0.11221654379838392,"num_words":19,"start":1439.655,"end":1456.18},{"sentences":[{"text":"So it works now.","start":1513.765,"end":1515.065,"sentiment":"neutral","sentiment_score":-0.030285365879535675},{"text":"Maybe the software updated, and it didn't update the the audio properly with them.","start":1521.0449,"end":1527.225,"sentiment":"negative","sentiment_score":-0.3884917391198022},{"text":"I don't know, but it's working now.","start":1533.48,"end":1534.84,"sentiment":"neutral","sentiment_score":-0.07304048697863307},{"text":"That's the main thing.","start":1534.84,"end":1535.98,"sentiment":"neutral","sentiment_score":-0.004137351177632809},{"text":"Okay.","start":1543.0549,"end":1543.5549,"sentiment":"neutral","sentiment_score":-0.060884565114974976}],"sentiment":"neutral","sentiment_score":-0.2049581063290437,"num_words":30,"start":1513.765,"end":1543.5549},{"sentences":[{"text":"I don't know.","start":1543.9349,"end":1544.495,"sentiment":"neutral","sentiment_score":-0.10828717052936554},{"text":"But we fixed it.","start":1544.495,"end":1545.375,"sentiment":"neutral","sentiment_score":-0.06800357066094875},{"text":"That's the main thing.","start":1545.375,"end":1546.4349,"sentiment":"neutral","sentiment_score":-0.0028628879226744175},{"text":"I don't know.","start":1555.42,"end":1555.9,"sentiment":"neutral","sentiment_score":-0.05898370345433553},{"text":"Can you hang up on her side?","start":1555.9,"end":1557.18,"sentiment":"neutral","sentiment_score":-0.053879688893045695}],"sentiment":"neutral","sentiment_score":-0.05535410850175789,"num_words":21,"start":1543.9349,"end":1557.18},{"sentences":[{"text":"Because there's there's a huge echo.","start":1557.18,"end":1559.6001,"sentiment":"neutral","sentiment_score":-0.04702916151533524},{"text":"Thanks.","start":1561.3401,"end":1561.8401,"sentiment":"neutral","sentiment_score":0.19894112646579745},{"text":"Okay.","start":1564.3,"end":1564.7001,"sentiment":"neutral","sentiment_score":0.132171630859375},{"text":"You do that.","start":1564.7001,"end":1565.6001,"sentiment":"neutral","sentiment_score":0.17368625104427338},{"text":"Yep.","start":1590.57,"end":1591.07,"sentiment":"neutral","sentiment_score":-0.07764832675457001}],"sentiment":"neutral","sentiment_score":0.04102901788428426,"num_words":12,"start":1557.18,"end":1591.07},{"sentences":[{"text":"I don't know.","start":1614.24,"end":1615.06,"sentiment":"neutral","sentiment_score":-0.24895039200782776},{"text":"I'm not sure.","start":1615.36,"end":1616.295,"sentiment":"neutral","sentiment_score":-0.21113159755865732},{"text":"So you're saying so what's the problem now?","start":1616.4551,"end":1618.4551,"sentiment":"neutral","sentiment_score":-0.16718672774732113},{"text":"It it doesn't.","start":1618.4551,"end":1619.275,"sentiment":"neutral","sentiment_score":-0.2753614584604899},{"text":"Call through.","start":1623.735,"end":1624.4751,"sentiment":"neutral","sentiment_score":-0.02498050034046173}],"sentiment":"neutral","sentiment_score":-0.18914658772317985,"num_words":19,"start":1614.24,"end":1624.4751},{"sentences":[{"text":"Yep.","start":1625.3351,"end":1625.8351,"sentiment":"neutral","sentiment_score":-0.033592045307159424},{"text":"Okay.","start":1636.9,"end":1637.22,"sentiment":"neutral","sentiment_score":0.018029309809207916},{"text":"So what do we do now?","start":1637.22,"end":1638.52,"sentiment":"neutral","sentiment_score":-0.009505663377543291},{"text":"Well, we fixed the audio thing, so she should be able to receive calls still.","start":1641.0599,"end":1644.82,"sentiment":"neutral","sentiment_score":0.03931915884216627},{"text":"Right?","start":1644.82,"end":1645.0599,"sentiment":"neutral","sentiment_score":-0.004693415015935898}],"sentiment":"neutral","sentiment_score":0.02135405216055612,"num_words":24,"start":1625.3351,"end":1645.0599},{"sentences":[{"text":"If we go through the IVR.","start":1645.0599,"end":1646.28,"sentiment":"neutral","sentiment_score":-0.049642122040192284},{"text":"So it doesn't ring if you go through the IVR.","start":1666.0199,"end":1668.74,"sentiment":"neutral","sentiment_score":-0.24869257658720018},{"text":"That's what you're saying.","start":1668.74,"end":1669.72,"sentiment":"negative","sentiment_score":-0.36506836116313934},{"text":"Man, I'm just waking up to a Saturday morning when I wanna do something else.","start":1673.7,"end":1686.525,"sentiment":"neutral","sentiment_score":-0.13150505473216376},{"text":"No.","start":1686.525,"end":1686.8451,"sentiment":"neutral","sentiment_score":-0.002103175967931747}],"sentiment":"neutral","sentiment_score":-0.17277030388100278,"num_words":36,"start":1645.0599,"end":1686.8451},{"sentences":[{"text":"It's fine.","start":1686.8451,"end":1687.665,"sentiment":"neutral","sentiment_score":0.10168391466140747},{"text":"It should be fine.","start":1688.125,"end":1689.005,"sentiment":"neutral","sentiment_score":0.23838184028863907},{"text":"You can have one extension, have a handset, and have a RingoTail app.","start":1689.005,"end":1694.2101,"sentiment":"neutral","sentiment_score":0.13684319876707518},{"text":"It's just that, you know, one RingoTail app is in another country.","start":1694.75,"end":1699.81,"sentiment":"neutral","sentiment_score":0.1428146374722322},{"text":"I mean, that shouldn't be a problem.","start":1700.43,"end":1702.6901,"sentiment":"neutral","sentiment_score":0.20259239205292293}],"sentiment":"neutral","sentiment_score":0.15967839917069987,"num_words":38,"start":1686.8451,"end":1702.6901},{"sentences":[{"text":"Right?","start":1703.9501,"end":1704.4501,"sentiment":"neutral","sentiment_score":0.11247973889112473},{"text":"Woah.","start":1705.15,"end":1705.65,"sentiment":"neutral","sentiment_score":0.18329353630542755},{"text":"But the other ones are working, you said.","start":1706.145,"end":1707.905,"sentiment":"neutral","sentiment_score":0.08837740262970328},{"text":"Right?","start":1707.905,"end":1708.385,"sentiment":"neutral","sentiment_score":0.05208234116435051},{"text":"So the other girls ring it till after working.","start":1708.385,"end":1711.425,"sentiment":"neutral","sentiment_score":0.038409373412529625}],"sentiment":"neutral","sentiment_score":0.07002795990556479,"num_words":20,"start":1703.9501,"end":1711.425},{"sentences":[{"text":"Right?","start":1711.425,"end":1711.925,"sentiment":"neutral","sentiment_score":0.029209354892373085},{"text":"But wait a second.","start":1712.865,"end":1713.665,"sentiment":"neutral","sentiment_score":-0.003856777213513851},{"text":"Does that have physical handsets or not?","start":1713.665,"end":1715.765,"sentiment":"neutral","sentiment_score":-0.009229597901659352},{"text":"So you're the only one with the physical handset.","start":1717.265,"end":1720.405,"sentiment":"neutral","sentiment_score":0.019806856496466532},{"text":"Okay.","start":1723.98,"end":1724.48,"sentiment":"neutral","sentiment_score":0.07182697206735611}],"sentiment":"neutral","sentiment_score":0.00905744278464805,"num_words":22,"start":1711.425,"end":1724.48},{"sentences":[{"text":"Okay.","start":1811.57,"end":1811.97,"sentiment":"neutral","sentiment_score":0.0075280070304870605},{"text":"So it is working or it isn't working?","start":1811.97,"end":1814.47,"sentiment":"neutral","sentiment_score":-0.05862782383337617},{"text":"Yeah.","start":1838.15,"end":1838.65,"sentiment":"neutral","sentiment_score":-0.04055904969573021},{"text":"The ring 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1800 number.","start":1868.36,"end":1869.9601,"sentiment":"neutral","sentiment_score":0.03911773550013701}],"sentiment":"neutral","sentiment_score":-0.035807956382632254,"num_words":50,"start":1848.325,"end":1869.9601},{"sentences":[{"text":"It goes to a time condition.","start":1869.9601,"end":1871.4,"sentiment":"neutral","sentiment_score":0.02075265192737182},{"text":"Right?","start":1871.4,"end":1871.7201,"sentiment":"neutral","sentiment_score":0.018850546330213547},{"text":"So it goes to 777.","start":1871.7201,"end":1873.485,"sentiment":"neutral","sentiment_score":0.014774608612060546},{"text":"So step through this all over again.","start":1873.565,"end":1875.585,"sentiment":"neutral","sentiment_score":0.0007924301815884453},{"text":"Time 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IVR.","start":1880.525,"end":1887.665,"sentiment":"neutral","sentiment_score":-0.0019218973289041417}],"sentiment":"neutral","sentiment_score":0.0024018758528032585,"num_words":38,"start":1876.365,"end":1887.665},{"sentences":[{"text":"Alright?","start":1887.725,"end":1888.045,"sentiment":"neutral","sentiment_score":0.0296150054782629},{"text":"So then we'll go to the business IVR IVR business hour.","start":1888.045,"end":1892.1,"sentiment":"neutral","sentiment_score":0.017982324754649944},{"text":"Okay?","start":1892.1,"end":1892.5,"sentiment":"neutral","sentiment_score":0.014966228045523168},{"text":"The 997.","start":1892.5,"end":1893.64,"sentiment":"neutral","sentiment_score":-0.011160578578710556},{"text":"It should then go, send to queues, 1234, sales, accounts, tech support, and telephony.","start":1894.18,"end":1904.335,"sentiment":"neutral","sentiment_score":0.10717485419341496}],"sentiment":"neutral","sentiment_score":0.059328055426735304,"num_words":29,"start":1887.725,"end":1904.335},{"sentences":[{"text":"So you press 4, you get to telephony for the queue.","start":1904.335,"end":1907.295,"sentiment":"neutral","sentiment_score":0.0903888547962362},{"text":"So then you look under the queue.","start":1907.295,"end":1908.655,"sentiment":"neutral","sentiment_score":0.04131483552711351},{"text":"What happens in 4?","start":1908.655,"end":1909.875,"sentiment":"neutral","sentiment_score":0.014867452206090093},{"text":"4 for the queue, telephony.","start":1910.255,"end":1911.955,"sentiment":"neutral","sentiment_score":0.012478732317686082},{"text":"Well, it will go directly to the extension, and then Hello, Cliff.","start":1916.6101,"end":1943.265,"sentiment":"neutral","sentiment_score":0.011287165805697441}],"sentiment":"neutral","sentiment_score":0.03950745414178341,"num_words":39,"start":1904.335,"end":1943.265},{"sentences":[{"text":"Give me one second.","start":1943.265,"end":1944.405,"sentiment":"neutral","sentiment_score":-0.025188454426825047},{"text":"Did you do something wrong here?","start":1944.545,"end":1946.32,"sentiment":"neutral","sentiment_score":-0.2549845774968465},{"text":"No.","start":1946.32,"end":1946.48,"sentiment":"neutral","sentiment_score":-0.2261180579662323},{"text":"That's fine.","start":1946.48,"end":1947.2999,"sentiment":"neutral","sentiment_score":0.03282584738917649},{"text":"It's just gonna the queue would just go to 4, which is that final extension, which is fine.","start":1949.2,"end":1956.72,"sentiment":"neutral","sentiment_score":0.12699436396360397}],"sentiment":"neutral","sentiment_score":0.015960351789310094,"num_words":31,"start":1943.265,"end":1956.72},{"sentences":[{"text":"Right?","start":1956.72,"end":1957.065,"sentiment":"neutral","sentiment_score":0.1068706214427948},{"text":"Okay.","start":1960.2649,"end":1960.7649,"sentiment":"neutral","sentiment_score":0.1055571436882019},{"text":"Okay.","start":1964.2649,"end":1964.7649,"sentiment":"neutral","sentiment_score":0.09482753276824953},{"text":"So I don't know.","start":1965.065,"end":1966.5249,"sentiment":"neutral","sentiment_score":0.032959336414933205},{"text":"It's like the flow is seems logical.","start":1966.9049,"end":1971.11,"sentiment":"neutral","sentiment_score":0.23137711414269038}],"sentiment":"neutral","sentiment_score":0.14705231732555799,"num_words":14,"start":1956.72,"end":1971.11},{"sentences":[{"text":"And you if you go to that, then it should ring 4, which should then ring your phone, the handset, and also the Mari's Mari's app.","start":1972.29,"end":1982.61,"sentiment":"neutral","sentiment_score":0.1258738419184318},{"text":"Right?","start":1982.61,"end":1982.955,"sentiment":"neutral","sentiment_score":0.05827487260103226},{"text":"Yep.","start":1988.075,"end":1988.575,"sentiment":"neutral","sentiment_score":0.11517049372196198},{"text":"Correct.","start":1988.715,"end":1989.215,"sentiment":"neutral","sentiment_score":0.14349867403507233},{"text":"So when we do that yep.","start":1989.9149,"end":1994.815,"sentiment":"neutral","sentiment_score":0.04873532118896643}],"sentiment":"neutral","sentiment_score":0.11091645306774549,"num_words":35,"start":1972.29,"end":1994.815},{"sentences":[{"text":"Online speed on her app.","start":2006.4,"end":2008.34,"sentiment":"neutral","sentiment_score":0.012364328652620316},{"text":"So then she can physically put it to online, and then it works.","start":2009.6,"end":2013.085,"sentiment":"neutral","sentiment_score":0.11093092480531105},{"text":"Is that okay?","start":2013.085,"end":2013.9049,"sentiment":"neutral","sentiment_score":-0.13491445034742355},{"text":"You can't change it.","start":2014.765,"end":2015.565,"sentiment":"neutral","sentiment_score":-0.277597825974226},{"text":"We can't change it.","start":2016.125,"end":2017.265,"sentiment":"neutral","sentiment_score":-0.2653651386499405}],"sentiment":"neutral","sentiment_score":-0.03698867392437211,"num_words":29,"start":2006.4,"end":2017.265},{"sentences":[{"text":"Oh, okay.","start":2018.365,"end":2019.085,"sentiment":"neutral","sentiment_score":-0.03961651213467121},{"text":"So yeah.","start":2019.085,"end":2024.0449,"sentiment":"neutral","sentiment_score":-0.04649570398032665},{"text":"Yeah.","start":2024.0449,"end":2024.2849,"sentiment":"neutral","sentiment_score":-0.021899037063121796},{"text":"I know.","start":2024.2849,"end":2024.605,"sentiment":"neutral","sentiment_score":-0.05495113506913185},{"text":"She shouldn't have to do that, but it's okay.","start":2024.605,"end":2032.89,"sentiment":"neutral","sentiment_score":-0.10778045902649562}],"sentiment":"neutral","sentiment_score":-0.07962811691686511,"num_words":16,"start":2018.365,"end":2032.89},{"sentences":[{"text":"Well, I don't know.","start":2035.51,"end":2036.65,"sentiment":"neutral","sentiment_score":-0.1996806412935257},{"text":"And what?","start":2041.27,"end":2041.695,"sentiment":"neutral","sentiment_score":-0.15460623055696487},{"text":"We tried this now, and it does the same thing.","start":2041.9349,"end":2044.255,"sentiment":"neutral","sentiment_score":-0.12251474633812905},{"text":"It goes to busy.","start":2044.255,"end":2045.1549,"sentiment":"neutral","sentiment_score":-0.18295671418309212},{"text":"I mean, worst case scenario, if you really wanna test Sorry.","start":2051.615,"end":2176.08,"sentiment":"neutral","sentiment_score":-0.14897459508343178}],"sentiment":"neutral","sentiment_score":-0.15172999652643357,"num_words":31,"start":2035.51,"end":2176.08},{"sentences":[{"text":"Say that again.","start":2176.08,"end":2176.9001,"sentiment":"neutral","sentiment_score":0.06500263139605522},{"text":"But did the call go through or not or just flagged it as busy without entering it?","start":2192.165,"end":2197.82,"sentiment":"neutral","sentiment_score":-0.1422537806279519},{"text":"I don't know, man.","start":2210.9202,"end":2211.885,"sentiment":"neutral","sentiment_score":-0.3054737001657486},{"text":"As long as it doesn't make sense.","start":2213.085,"end":2218.545,"sentiment":"negative","sentiment_score":-0.3568446444613593},{"text":"My status is busy, but no ringing.","start":2225.7698,"end":2227.93,"sentiment":"neutral","sentiment_score":-0.2599409818649292}],"sentiment":"neutral","sentiment_score":-0.20428159372194818,"num_words":38,"start":2176.08,"end":2227.93},{"sentences":[{"text":"So she can't even hear the ring.","start":2227.93,"end":2229.5498,"sentiment":"neutral","sentiment_score":-0.2408186857189451},{"text":"Okay.","start":2241.585,"end":2242.085,"sentiment":"neutral","sentiment_score":-0.26978325843811035},{"text":"It's very bizarre.","start":2260.06,"end":2261.02,"sentiment":"negative","sentiment_score":-0.573854406674703},{"text":"So you're saying this only just happened recently or has it been happening all the time?","start":2261.02,"end":2266.0,"sentiment":"neutral","sentiment_score":-0.13310417532920837},{"text":"Mhmm.","start":2277.795,"end":2277.875,"sentiment":"neutral","sentiment_score":-0.05689573287963867}],"sentiment":"neutral","sentiment_score":-0.2094157077372074,"num_words":28,"start":2227.93,"end":2277.875},{"sentences":[{"text":"Yeah.","start":2277.875,"end":2278.1948,"sentiment":"neutral","sentiment_score":-0.041331708431243896},{"text":"And that's been working.","start":2278.1948,"end":2279.335,"sentiment":"neutral","sentiment_score":-0.07270430959761143},{"text":"Alright.","start":2281.7148,"end":2282.2148,"sentiment":"neutral","sentiment_score":-0.038889698684215546},{"text":"So let me get this right.","start":2282.355,"end":2283.895,"sentiment":"neutral","sentiment_score":0.01946033692608277},{"text":"You call the 13 the 1800 number.","start":2283.98,"end":2286.4,"sentiment":"neutral","sentiment_score":0.01035331202937024}],"sentiment":"neutral","sentiment_score":-0.009568602091779834,"num_words":19,"start":2277.875,"end":2286.4},{"sentences":[{"text":"You go through the IVR system during business hours.","start":2286.94,"end":2289.8198,"sentiment":"neutral","sentiment_score":-0.005199645852877034},{"text":"You press 4 for telephony or you press any other queue that you wanna go to.","start":2289.8198,"end":2294.5598,"sentiment":"neutral","sentiment_score":-0.0027340406086295843},{"text":"Their softphones their cell phone will change from online to busy, and the call does not go through.","start":2295.02,"end":2303.445,"sentiment":"neutral","sentiment_score":-0.16588775917059845},{"text":"And they can't they can't hear a ring or nothing.","start":2303.445,"end":2306.425,"sentiment":"neutral","sentiment_score":-0.10713311396539212},{"text":"So automatically but if you call them directly on their extension, then it works.","start":2307.6052,"end":2312.22,"sentiment":"neutral","sentiment_score":0.01773113863808768}],"sentiment":"neutral","sentiment_score":-0.05820322874933481,"num_words":67,"start":2286.94,"end":2312.22},{"sentences":[{"text":"Okay.","start":2313.26,"end":2313.58,"sentiment":"neutral","sentiment_score":-0.06871940195560455},{"text":"Alright.","start":2313.58,"end":2313.9,"sentiment":"neutral","sentiment_score":-0.116811141371727},{"text":"So that could be a problem.","start":2313.9,"end":2314.8599,"sentiment":"negative","sentiment_score":-0.34286921471357346},{"text":"Okay.","start":2314.8599,"end":2315.26,"sentiment":"neutral","sentiment_score":-0.15683752298355105},{"text":"Alright.","start":2315.26,"end":2315.5,"sentiment":"neutral","sentiment_score":-0.1037125214934349}],"sentiment":"neutral","sentiment_score":-0.2503295876085758,"num_words":10,"start":2313.26,"end":2315.5},{"sentences":[{"text":"I'll just talk to Daniel about it.","start":2315.5,"end":2316.94,"sentiment":"neutral","sentiment_score":-0.09575303643941879},{"text":"I don't know how to fix it.","start":2316.94,"end":2318.3,"sentiment":"neutral","sentiment_score":-0.2527907277856554},{"text":"If it is a problem.","start":2318.3,"end":2319.26,"sentiment":"neutral","sentiment_score":-0.19338204860687255},{"text":"Yeah.","start":2319.26,"end":2319.58,"sentiment":"neutral","sentiment_score":-0.03921238332986832},{"text":"Okay.","start":2319.58,"end":2320.08,"sentiment":"neutral","sentiment_score":0.00974559225142002}],"sentiment":"neutral","sentiment_score":-0.16362778017563478,"num_words":21,"start":2315.5,"end":2320.08},{"sentences":[{"text":"Alright.","start":2320.78,"end":2321.26,"sentiment":"neutral","sentiment_score":0.14361220598220825},{"text":"Cool.","start":2321.26,"end":2321.76,"sentiment":"neutral","sentiment_score":0.20300331711769104},{"text":"At least we sort of know a bit, but maybe it's a PC RingoTel thing because I'm always doing on my mobile phone, the RingoTel.","start":2321.82,"end":2331.485,"sentiment":"neutral","sentiment_score":0.03521916449069977},{"text":"No issues.","start":2332.1052,"end":2332.685,"sentiment":"neutral","sentiment_score":0.05058157676830888},{"text":"Oh, okay.","start":2337.96,"end":2341.0,"sentiment":"neutral","sentiment_score":0.02031549997627735}],"sentiment":"neutral","sentiment_score":0.04415770286634084,"num_words":31,"start":2320.78,"end":2341.0},{"sentences":[{"text":"So then that's a recent thing.","start":2341.0,"end":2342.3599,"sentiment":"neutral","sentiment_score":-0.042515273516376816},{"text":"Okay.","start":2342.3599,"end":2342.76,"sentiment":"neutral","sentiment_score":0.029803143814206123},{"text":"Alright.","start":2342.76,"end":2343.26,"sentiment":"neutral","sentiment_score":0.046275168657302856},{"text":"Well, I don't know.","start":2343.32,"end":2344.38,"sentiment":"neutral","sentiment_score":-0.053474226500838995},{"text":"This is so weird.","start":2345.08,"end":2346.06,"sentiment":"neutral","sentiment_score":-0.314756341278553}],"sentiment":"neutral","sentiment_score":-0.10324597498402,"num_words":16,"start":2341.0,"end":2346.06},{"sentences":[{"text":"Yeah.","start":2348.68,"end":2348.92,"sentiment":"neutral","sentiment_score":-0.03200706094503403},{"text":"No.","start":2348.92,"end":2349.08,"sentiment":"neutral","sentiment_score":-0.2467042505741119},{"text":"No.","start":2349.08,"end":2349.24,"sentiment":"neutral","sentiment_score":-0.3289386034011841},{"text":"I gotta do things, man.","start":2349.24,"end":2350.28,"sentiment":"neutral","sentiment_score":-0.3034926176071167},{"text":"Saturday.","start":2350.28,"end":2350.68,"sentiment":"neutral","sentiment_score":-0.07472500205039978}],"sentiment":"neutral","sentiment_score":-0.2444264450007015,"num_words":9,"start":2348.68,"end":2350.68},{"sentences":[{"text":"Alright.","start":2350.68,"end":2351.08,"sentiment":"neutral","sentiment_score":0.013771921396255491},{"text":"Cool.","start":2351.08,"end":2351.58,"sentiment":"neutral","sentiment_score":0.012043032795190811},{"text":"Alright.","start":2352.68,"end":2353.16,"sentiment":"neutral","sentiment_score":-0.0350920632481575},{"text":"I'll just.","start":2353.16,"end":2353.82,"sentiment":"neutral","sentiment_score":-0.027269503101706505},{"text":"Alright.","start":2354.7988,"end":2355.2788,"sentiment":"neutral","sentiment_score":0.16724523901939392}],"sentiment":"neutral","sentiment_score":0.01723818729321162,"num_words":6,"start":2350.68,"end":2355.2788},{"sentences":[{"text":"Thank you.","start":2355.2788,"end":2355.919,"sentiment":"positive","sentiment_score":0.5807309150695801},{"text":"Bye.","start":2355.919,"end":2356.419,"sentiment":"neutral","sentiment_score":0.28465908765792847},{"text":"See you.","start":2356.5588,"end":2357.0388,"sentiment":"neutral","sentiment_score":0.1055075041949749},{"text":"Bye.","start":2357.0388,"end":2357.5388,"sentiment":"neutral","sentiment_score":-0.12549211084842682}],"sentiment":"neutral","sentiment_score":0.2552739692231019,"num_words":6,"start":2355.2788,"end":2357.5388}]}}]},{"alternatives":[{"transcript":"Hello, gorgeous? I listen, mister. I've hardly touched it. You've done a lot of it more than what I have, so I don't know what the hell you've done, mate. 20 push ups. I I don't I don't know what that number is. 8032. It's not in the site. I don't see it anywhere. Where do you see that number? You know? What? Are you sure I wrote that number? Let me check. Alright. 61 Oh, sorry. What else? I can't even see that number. Oh, shit. I did too. Yeah. No. That my bad is 8132. Not 80. 81. I'll write it again. Alright? So oh my god. 6139. Just giving you the number now. So what I've done, I've got RingoTel already set up to receive this call. Right? But I want the same user or the same receptionist to also receive calls from two other extensions, the tech support one and the accounts one. And I'll set up the RingoTel the way you set it, but it just goes to busy. The the the number goes to busy, so it doesn't ring out. So the ring that you've got set up, that's the one you set up. I didn't do that one. But, I mean, you know, that I'm not trying to get out of trouble so you don't spank me because I want you to. No. That my handset's here at ah, okay. Is it because it's registered to the handset as well? Well, that's already done to telephony. That's it. That's with one of the girls. She's married. There. It's with one of the girls. So that works. If you call if you call the number direct, it'll call out. That number just put on there. Yes. Yeah. But this is okay. So we're talking about the IVR. Alright. So if you call the IVR and you press extension 4, it goes to busy. It won't go to the actual call unless I call that extension number directly. It's telephony. Yeah. Now it'll go to telephony, but it'll it'll change from online to busy. The ring hotel. Yep. Hang on. Let me just hang on. Let's see. Let me just get by other time. Welcome, and thanks for calling Airtel, providing you with unlimited Is Internet fast reliable and secure? Well, we're the Internet. We have the best supply with the best Internet. About our Internet services, including NBM, when we return. Someone lastly. Make sure you're in today. We're experiencing or are unusually high volume of calls at the moment. Please stay on the line. We'll be with you as soon as possible. That's not doing anything wrong. Residential. Hello. It's here. Domino speaking. Hello? Who is this? Who is this? Yeah. Yeah. Yeah. We're fix yeah. We're fixing up. Just call it by Teams, not on the phone, please. Okay? Okay. Bye. You there? Okay. So she's so so when she receives a call, it goes the the instead of having an online on the RingoTel, it goes to busy state status. And when it goes to busy status, the customer cannot hear her until she changes it back to online. No. It has the ring that tell me. Yeah. She hasn't got a handset. Yeah. It'll ring okay. So if I'm if I'm using the IVR, okay, I'll press the number 4. It goes to test. It it goes to busy instead of staying online. Yes. So I don't know if it's got to do with the that ring hotel. What do you call it? Ring group? Because that ring group, you said you had the numbers there, and it'll ring all the extensions. Right? Yeah. Yeah. Because you're calling me, and you're talking to me. Right? Yeah. This is what you get. I'm just texting you now. This is what you write me. Do you see that? Yeah. We we we we're gonna fix up all outbound calls coming in and going out. Well, incoming calls first and then outbound call and outbound call. Well, call it call it call the 1800. Yeah. I'm doing it now. Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be I'll press number 4 now. If you do not Are you looking for Internet that's fast, reliable, and secure? Well, we're just needing because you've got the best supplier of the best Internet. Talk to us about our Internet services, including NBN, when we return. Luckily, connectivity problems lately happen between nine She's not she's not receiving the call. Six to four. No, ma'am. So there's no call going through. But if I ring up the extension number directly, it'll go through. No. No. No. If I call the number directly, it'll go through. It should pick up. If I'd send it through the IVR, it'll go busy. No. Yes. Okay. The bloody number I put on there, the the number I gave you, that extension number. Mommy. What first number? What are you talking about? No. I'm calling the 1800. But do you understand English? If I call the IVR, that's the 1900 number, it'll go to busy. If I call the extension directly, it'll call out to the actual app. I don't bloody know, mate. It's not my platform. I don't know. No. She won't if you do if you use the IVR, the 1800 number, no. What do you mean? You could do it till you you'll ring the tell up if you want, see if it works, whatever. But the thing is I needed to work on that ring that tell app, so I'm not sure why we're going around in corners. Well, if it's not calling you up to that number, there's definitely an error. Well, test it. Well, if they don't pick up, there's already an error there. Right? Well, then why would it not she won't pick up. The only reason if she doesn't pick up, she's she's not near the phone. She can't leave the phone when the house she's gonna pick up. No. No. The physical handset, I've got it, not her. That's what I'm saying. Is that causing the issue? Yeah. My yeah. That's ringing my one. Yeah. Correct. Yes. When I call the IVR and I press extension 4, it is not ringing. It just changes from online to busy. It's just still still still pick up. She she can hear the phone ring now. She probably picked up. Is she talking to Marry now or not married. Talk back. She can hear you. Okay. So she's saying she thinks she's not audible, so you can't hear her. She's talking back to you. No. She's doing it directly from the app and the handset. A headset. She's using a headset. No. Just today. Yeah. Because we probably do that ring that tell group thing that you said it it would work, but it doesn't work. No. I tried it this morning, and that's why I picked it up. It's not working. I went in, and I had a look at the ring hotel groups. I went to edit, and I was yeah. Ring groups. Yeah. Nothing happens. Oh, you can just hear the welcome. You can hear the welcome now, but when you click on number four through the IVR, it just goes to busy. No. No. No. What's your mobile number? Yep. Double eight double eight. Alright. She's calling that number now. Because y'all don't want Paula. No. He can she can hear you. It's not a speakerphone. No. It's directly from the head headset. Yeah. On a computer. Hang on. I'm gonna log in through TeamViewer. I don't know. I don't know. I'm gonna just I'm gonna go directly into the computer and have a look, and you could just walk me through. Yeah. Because the other one, Paula, she can receive and make calls. Yeah. But some of the other ones, it's just this one here for some reason. Well, that's what I'm doing now. Hang on. It was working good yesterday. That's the thing. It was working good yesterday. It just went off today. Windows 11. Windows 11. Okay. So let's go to Okay. So let's go to Settings. Settings? Yep. Settings. Yep. Alright. I think we had this problem before. Like, six months ago, you guys didn't get the audio, but you guys Alright. Let me hang up. Yeah? Sean? Come on, man. So I'm in settings, and I got audio. Right? I go to audio. Primary sound device. Okay. So you got the Habra yeah. I think it's that one there. I think that's where the problem is. Hang on. Let me just call now. Fucking shit, man. I don't fucking see to that. Welcome, and thanks for calling in. Alright. So it goes too busy for some reason. I don't know why, which is bloody weird, man. And this is through the IVA. If I call direct, which I'm gonna do now, hang on, just to make sure everything's working properly. Well, that's right. That's what it was working. This is what I'm saying, mister mister fucking know it all. Fuck me, man. I'm telling you. It was working yesterday. How fucked is shit, mate? How fucking Kia? So what's the number again? Where is it? 03039121 81328132. Alright. Now it's calling. Alright? Pick up. Speak. Speak. Speak. Speak. Microphone. So it changes. Can you hear me now? Can you hear me now? I can hear you. Can you hear me now? I can hear you. Can you hear me? Yes. I can hear you. Yes. I can hear you. So it must have been that time. Must have been that time. It was just writing for me yesterday, but I think I went over this morning when he Okay. So why does that come back to why does that come back to crying? Can you hear me now? Can you hear me now? Can you hear me now? Can you hear me now? Oh, that's weird. Oh, that's weird. Well, how do I do that? How do I how do I do that? No. It doesn't say any it's got on that website. Yeah. But all I did was to change it and put it back to the library, and it's working. It's working. It's working. Let me let me just try the IVR. Alright. Let me try the RVR now. Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be recorded for training purposes. See, that's the problem. It doesn't go it doesn't go to the phone. It just goes busy. So I'll do I'll press number 4, and it just goes from online to telephone busy. And I think this was working that was working yesterday as well. Or maybe it wasn't. I don't know. I really don't know. No. If I got to if I use the 1800 number and I select option 4, it goes from offline from online to busy. But if I call direct, it'll go to busy, but I'm calling out. She can pick up the phone. I can hear her now. I don't know. I'm not the bloody expert. No. No. She won't receive calls because people don't have her direct number. They ring up the 1800 number and press option 4, extension 4. But if you do that, it goes to busy, and then she can't she won't receive the call. She won't even hear it ringing. She needs the phone. Fuck it up, mate. What drugs are you on, man? Oh, well, that's two of us now, bro. So I reckon it could be maybe because it's registered to my handset maybe. Well, it is. Yeah. Let me let me just check. No. They haven't had any physical hazards over there. Yeah. Welcome, and thanks for calling I'm gonna call sales. Alright? Limited interest in rentals. Please note that this call will be recorded. Are you looking for Internet that's fast, reliable, and secure? We're proceeding. You can become the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return. Literally, connectivity problems only happen between nine and five. Change and connectivity between businesses and networks is only becoming more and more necessary for corporate growth. If you're looking to take your business to the next level, make sure your Internet We're experiencing our unusually high volume of calls at the moment. Please stay on the line, and we'll be with you as soon as possible. Come on. That was a good she put me on the phone. Exceeded. Three. Okay. So she's on the phone. That's why. Well, it normally does work because when I use the accounts and all that, I'll call them and I'll press those numbers, it goes directly to them. But for some reason, I don't know what's going on, mate. I haven't done anything. I haven't touched anything. All I did is I go I went to the the the ring group to make sure everything was there. And then when I was trying it, I was it was showing me that it's not working. Oh, it's not it's not working. That's well, that's right. Yeah. Mhmm. Yep. It'll go to the it'll go to the extension, but it'll come up busy. It'll show busy, so there's no call. It'll just go straight to busy. It doesn't go to the extension where it calls, and then pick up a call. Yeah. Marinel, she's extension 4. So if you call 1800 number and you press extension 4, it'll go to the extension, but it'll go from online to busy. And for some reason it does that, she can't she won't be able to hear or pick up the call. Yes. No. No. You can't change it. No. Why don't you change it? I tried that already. The thing is you shouldn't have to do that anyway. Yep. Let me just try again the the other number. Hang on a sec. Welcome, and thanks for calling Are you looking for Internet that's fast, reliable, and secure? Proceed because you found the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return. Luckily, connectivity problems only happen between nine and five. No. Whatever. Airtel offers 247 emergency support no matter where you are or what time it is. One of our experts is always here, ready to help you. I said just bloody right. Yes. I actually lost the whole story. It's changed. The connectivity between businesses and networks. That'll be coming Can you ring call me a holler? She was on the phone. Welcome, and thanks for calling Airtel, providing you with unlimited Internet Are you looking for Internet that's fast, reliable, and secure? Well, Christine, because I'm the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return. It's not ringing. Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be recorded for training purposes. If you do not wish for this to occur She checks her status, and it's saying busiest. So she's having the same problem too now. Are you looking for Internet that's fast, reliable Yeah. The call went through, but she's getting status busy. Business busy. Ask us about our Internet services, including NBN, when we return. That's that's it's happening with all the extensions now. Well, I don't know, mate. Yes. My status is busy, but no ringing. So so if you have a look at her ring hotel, it's saying busy. So if it's busy, it means it's rejecting the call. So it will go from online to busy, but the course is rejected. You can't you can't pick it up. You can't hear it. You can't change it from busy to online. So for some reason, when you send the IVR to that number, it automatically changes from online to busy. So you might need to talk to Daniel about that and find out what's going on. Yeah. Just today. Well, I don't think it's been happening all the time because when I'm out in the road and I call the girls, I'll always call the 1800 number and press it just to make sure it's been working. But it's not work it hasn't been working today at all. It'll change the it'll change the status from online to busy. Yeah. Yeah. That's right. Number, it'll get through. Yeah. Yeah. Alright. Yep. Well, maybe we've been using the PC for the last over twelve months on the ring. I tell we never had any problems with it. I'm telling you, sure. Go and have a shower. Wake up and then call me back, mate. Well, I gotta fucking do things too, mate. But anyway, talk to Daniel. Let me know, please. Okay. Bye. 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gorgeous? I listen, mister. I've hardly touched it. You've done a lot of it more than what I have, so I don't know what the hell you've done, mate. 20 push ups.\n\nI I don't I don't know what that number is. 8032. It's not in the site. I don't see it anywhere. Where do you see that number?\n\nYou know? What? Are you sure I wrote that number? Let me check. Alright.\n\n61 Oh, sorry. What else? I can't even see that number. Oh, shit. I did too.\n\nYeah. No. That my bad is 8132. Not 80. 81.\n\nI'll write it again. Alright? So oh my god. 6139. Just giving you the number now.\n\nSo what I've done, I've got RingoTel already set up to receive this call. Right? But I want the same user or the same receptionist to also receive calls from two other extensions, the tech support one and the accounts one. And I'll set up the RingoTel the way you set it, but it just goes to busy. The the the number goes to busy, so it doesn't ring out.\n\nSo the ring that you've got set up, that's the one you set up. I didn't do that one. But, I mean, you know, that I'm not trying to get out of trouble so you don't spank me because I want you to. No. That my handset's here at ah, okay.\n\nIs it because it's registered to the handset as well? Well, that's already done to telephony. That's it. That's with one of the girls. She's married.\n\nThere. It's with one of the girls. So that works. If you call if you call the number direct, it'll call out. That number just put on there.\n\nYes. Yeah. But this is okay. So we're talking about the IVR. Alright.\n\nSo if you call the IVR and you press extension 4, it goes to busy. It won't go to the actual call unless I call that extension number directly. It's telephony. Yeah. Now it'll go to telephony, but it'll it'll change from online to busy.\n\nThe ring hotel. Yep. Hang on. Let me just hang on. Let's see.\n\nLet me just get by other time. Welcome, and thanks for calling Airtel, providing you with unlimited Is Internet fast reliable and secure? Well, we're the Internet. We have the best supply with the best Internet. About our Internet services, including NBM, when we return.\n\nSomeone lastly. Make sure you're in today. We're experiencing or are unusually high volume of calls at the moment. Please stay on the line. We'll be with you as soon as possible.\n\nThat's not doing anything wrong. Residential. Hello. It's here. Domino speaking.\n\nHello? Who is this? Who is this? Yeah. Yeah.\n\nYeah. We're fix yeah. We're fixing up. Just call it by Teams, not on the phone, please. Okay?\n\nOkay. Bye. You there? Okay. So she's so so when she receives a call, it goes the the instead of having an online on the RingoTel, it goes to busy state status.\n\nAnd when it goes to busy status, the customer cannot hear her until she changes it back to online. No. It has the ring that tell me. Yeah. She hasn't got a handset.\n\nYeah. It'll ring okay. So if I'm if I'm using the IVR, okay, I'll press the number 4. It goes to test. It it goes to busy instead of staying online.\n\nYes. So I don't know if it's got to do with the that ring hotel. What do you call it? Ring group? Because that ring group, you said you had the numbers there, and it'll ring all the extensions.\n\nRight? Yeah. Yeah. Because you're calling me, and you're talking to me. Right?\n\nYeah. This is what you get. I'm just texting you now. This is what you write me. Do you see that?\n\nYeah. We we we we're gonna fix up all outbound calls coming in and going out. Well, incoming calls first and then outbound call and outbound call. Well, call it call it call the 1800. Yeah.\n\nI'm doing it now. Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be I'll press number 4 now. If you do not Are you looking for Internet that's fast, reliable, and secure? Well, we're just needing because you've got the best supplier of the best Internet.\n\nTalk to us about our Internet services, including NBN, when we return. Luckily, connectivity problems lately happen between nine She's not she's not receiving the call. Six to four. No, ma'am. So there's no call going through.\n\nBut if I ring up the extension number directly, it'll go through. No. No. No. If I call the number directly, it'll go through.\n\nIt should pick up. If I'd send it through the IVR, it'll go busy. No. Yes. Okay.\n\nThe bloody number I put on there, the the number I gave you, that extension number. Mommy. What first number? What are you talking about? No.\n\nI'm calling the 1800. But do you understand English? If I call the IVR, that's the 1900 number, it'll go to busy. If I call the extension directly, it'll call out to the actual app. I don't bloody know, mate.\n\nIt's not my platform. I don't know. No. She won't if you do if you use the IVR, the 1800 number, no. What do you mean?\n\nYou could do it till you you'll ring the tell up if you want, see if it works, whatever. But the thing is I needed to work on that ring that tell app, so I'm not sure why we're going around in corners. Well, if it's not calling you up to that number, there's definitely an error. Well, test it. Well, if they don't pick up, there's already an error there.\n\nRight? Well, then why would it not she won't pick up. The only reason if she doesn't pick up, she's she's not near the phone. She can't leave the phone when the house she's gonna pick up. No.\n\nNo. The physical handset, I've got it, not her. That's what I'm saying. Is that causing the issue? Yeah.\n\nMy yeah. That's ringing my one. Yeah. Correct. Yes.\n\nWhen I call the IVR and I press extension 4, it is not ringing. It just changes from online to busy. It's just still still still pick up. She she can hear the phone ring now. She probably picked up.\n\nIs she talking to Marry now or not married. Talk back. She can hear you. Okay. So she's saying she thinks she's not audible, so you can't hear her.\n\nShe's talking back to you. No. She's doing it directly from the app and the handset. A headset. She's using a headset.\n\nNo. Just today. Yeah. Because we probably do that ring that tell group thing that you said it it would work, but it doesn't work. No.\n\nI tried it this morning, and that's why I picked it up. It's not working. I went in, and I had a look at the ring hotel groups. I went to edit, and I was yeah. Ring groups.\n\nYeah. Nothing happens. Oh, you can just hear the welcome. You can hear the welcome now, but when you click on number four through the IVR, it just goes to busy. No.\n\nNo. No. What's your mobile number? Yep. Double eight double eight.\n\nAlright. She's calling that number now. Because y'all don't want Paula. No. He can she can hear you.\n\nIt's not a speakerphone. No. It's directly from the head headset. Yeah. On a computer.\n\nHang on. I'm gonna log in through TeamViewer. I don't know. I don't know. I'm gonna just I'm gonna go directly into the computer and have a look, and you could just walk me through.\n\nYeah. Because the other one, Paula, she can receive and make calls. Yeah. But some of the other ones, it's just this one here for some reason. Well, that's what I'm doing now.\n\nHang on. It was working good yesterday. That's the thing. It was working good yesterday. It just went off today.\n\nWindows 11. Windows 11. Okay. So let's go to Okay. So let's go to Settings.\n\nSettings? Yep. Settings. Yep. Alright.\n\nI think we had this problem before. Like, six months ago, you guys didn't get the audio, but you guys Alright. Let me hang up. Yeah? Sean?\n\nCome on, man. So I'm in settings, and I got audio. Right? I go to audio. Primary sound device.\n\nOkay. So you got the Habra yeah. I think it's that one there. I think that's where the problem is. Hang on.\n\nLet me just call now. Fucking shit, man. I don't fucking see to that. Welcome, and thanks for calling in. Alright.\n\nSo it goes too busy for some reason. I don't know why, which is bloody weird, man. And this is through the IVA. If I call direct, which I'm gonna do now, hang on, just to make sure everything's working properly. Well, that's right.\n\nThat's what it was working. This is what I'm saying, mister mister fucking know it all. Fuck me, man. I'm telling you. It was working yesterday.\n\nHow fucked is shit, mate? How fucking Kia? So what's the number again? Where is it? 03039121 81328132.\n\nAlright. Now it's calling. Alright? Pick up. Speak.\n\nSpeak. Speak. Speak. Microphone. So it changes.\n\nCan you hear me now? Can you hear me now? I can hear you. Can you hear me now? I can hear you.\n\nCan you hear me? Yes. I can hear you. Yes. I can hear you.\n\nSo it must have been that time. Must have been that time. It was just writing for me yesterday, but I think I went over this morning when he Okay. So why does that come back to why does that come back to crying? Can you hear me now?\n\nCan you hear me now? Can you hear me now? Can you hear me now? Oh, that's weird. Oh, that's weird.\n\nWell, how do I do that? How do I how do I do that? No. It doesn't say any it's got on that website. Yeah.\n\nBut all I did was to change it and put it back to the library, and it's working. It's working. It's working. Let me let me just try the IVR. Alright.\n\nLet me try the RVR now. Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be recorded for training purposes. See, that's the problem. It doesn't go it doesn't go to the phone.\n\nIt just goes busy. So I'll do I'll press number 4, and it just goes from online to telephone busy. And I think this was working that was working yesterday as well. Or maybe it wasn't. I don't know.\n\nI really don't know. No. If I got to if I use the 1800 number and I select option 4, it goes from offline from online to busy. But if I call direct, it'll go to busy, but I'm calling out. She can pick up the phone.\n\nI can hear her now. I don't know. I'm not the bloody expert. No. No.\n\nShe won't receive calls because people don't have her direct number. They ring up the 1800 number and press option 4, extension 4. But if you do that, it goes to busy, and then she can't she won't receive the call. She won't even hear it ringing. She needs the phone.\n\nFuck it up, mate. What drugs are you on, man? Oh, well, that's two of us now, bro. So I reckon it could be maybe because it's registered to my handset maybe. Well, it is.\n\nYeah. Let me let me just check. No. They haven't had any physical hazards over there. Yeah.\n\nWelcome, and thanks for calling I'm gonna call sales. Alright? Limited interest in rentals. Please note that this call will be recorded. Are you looking for Internet that's fast, reliable, and secure?\n\nWe're proceeding. You can become the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return. Literally, connectivity problems only happen between nine and five. Change and connectivity between businesses and networks is only becoming more and more necessary for corporate growth.\n\nIf you're looking to take your business to the next level, make sure your Internet We're experiencing our unusually high volume of calls at the moment. Please stay on the line, and we'll be with you as soon as possible. Come on. That was a good she put me on the phone. Exceeded.\n\nThree. Okay. So she's on the phone. That's why. Well, it normally does work because when I use the accounts and all that, I'll call them and I'll press those numbers, it goes directly to them.\n\nBut for some reason, I don't know what's going on, mate. I haven't done anything. I haven't touched anything. All I did is I go I went to the the the ring group to make sure everything was there. And then when I was trying it, I was it was showing me that it's not working.\n\nOh, it's not it's not working. That's well, that's right. Yeah. Mhmm. Yep.\n\nIt'll go to the it'll go to the extension, but it'll come up busy. It'll show busy, so there's no call. It'll just go straight to busy. It doesn't go to the extension where it calls, and then pick up a call. Yeah.\n\nMarinel, she's extension 4. So if you call 1800 number and you press extension 4, it'll go to the extension, but it'll go from online to busy. And for some reason it does that, she can't she won't be able to hear or pick up the call. Yes. No.\n\nNo. You can't change it. No. Why don't you change it? I tried that already.\n\nThe thing is you shouldn't have to do that anyway. Yep. Let me just try again the the other number. Hang on a sec. Welcome, and thanks for calling Are you looking for Internet that's fast, reliable, and secure?\n\nProceed because you found the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return. Luckily, connectivity problems only happen between nine and five. No. Whatever.\n\nAirtel offers 247 emergency support no matter where you are or what time it is. One of our experts is always here, ready to help you. I said just bloody right. Yes. I actually lost the whole story.\n\nIt's changed. The connectivity between businesses and networks. That'll be coming Can you ring call me a holler? She was on the phone. Welcome, and thanks for calling Airtel, providing you with unlimited Internet Are you looking for Internet that's fast, reliable, and secure?\n\nWell, Christine, because I'm the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return. It's not ringing. Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be recorded for training purposes.\n\nIf you do not wish for this to occur She checks her status, and it's saying busiest. So she's having the same problem too now. Are you looking for Internet that's fast, reliable Yeah. The call went through, but she's getting status busy. Business busy.\n\nAsk us about our Internet services, including NBN, when we return. That's that's it's happening with all the extensions now. Well, I don't know, mate. Yes. My status is busy, but no ringing.\n\nSo so if you have a look at her ring hotel, it's saying busy. So if it's busy, it means it's rejecting the call. So it will go from online to busy, but the course is rejected. You can't you can't pick it up. You can't hear it.\n\nYou can't change it from busy to online. So for some reason, when you send the IVR to that number, it automatically changes from online to busy. So you might need to talk to Daniel about that and find out what's going on. Yeah. Just today.\n\nWell, I don't think it's been happening all the time because when I'm out in the road and I call the girls, I'll always call the 1800 number and press it just to make sure it's been working. But it's not work it hasn't been working today at all. It'll change the it'll change the status from online to busy. Yeah. Yeah.\n\nThat's right. Number, it'll get through. Yeah. Yeah. Alright.\n\nYep. Well, maybe we've been using the PC for the last over twelve months on the ring. I tell we never had any problems with it. I'm telling you, sure. Go and have a shower.\n\nWake up and then call me back, mate. Well, I gotta fucking do things too, mate. But anyway, talk to Daniel. Let me know, please. Okay.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hello, gorgeous?","start":0.24,"end":0.98,"sentiment":"positive","sentiment_score":0.5452121794223785},{"text":"I listen, mister.","start":5.12,"end":6.72,"sentiment":"neutral","sentiment_score":-0.13524003326892853},{"text":"I've hardly touched it.","start":6.72,"end":7.68,"sentiment":"negative","sentiment_score":-0.3810533881187439},{"text":"You've done a lot of it more than what I have, so I don't know what the hell you've done, mate.","start":7.68,"end":10.88,"sentiment":"negative","sentiment_score":-0.4757352982248579},{"text":"20 push ups.","start":10.88,"end":11.94,"sentiment":"neutral","sentiment_score":-0.17140779892603555}],"sentiment":"negative","sentiment_score":-0.3437628470587008,"num_words":33,"start":0.24,"end":11.94},{"sentences":[{"text":"I I don't I don't know what that number is.","start":12.495,"end":14.895,"sentiment":"negative","sentiment_score":-0.36839939951896666},{"text":"8032.","start":14.895,"end":15.934999,"sentiment":"neutral","sentiment_score":-0.07873068749904633},{"text":"It's not in the site.","start":15.934999,"end":16.735,"sentiment":"neutral","sentiment_score":-0.25759944021701814},{"text":"I don't see it anywhere.","start":16.735,"end":17.795,"sentiment":"neutral","sentiment_score":-0.2878029137849808},{"text":"Where do you see that number?","start":20.975,"end":22.435,"sentiment":"neutral","sentiment_score":-0.05882358240584532}],"sentiment":"neutral","sentiment_score":-0.25343251656051036,"num_words":27,"start":12.495,"end":22.435},{"sentences":[{"text":"You know?","start":26.415,"end":27.075,"sentiment":"neutral","sentiment_score":-0.13399603217840195},{"text":"What?","start":34.120003,"end":34.620003,"sentiment":"neutral","sentiment_score":-0.10164819657802582},{"text":"Are you sure I wrote that number?","start":36.28,"end":38.04,"sentiment":"neutral","sentiment_score":-0.08153585131679263},{"text":"Let me check.","start":38.04,"end":38.940002,"sentiment":"neutral","sentiment_score":-0.04047635321815809},{"text":"Alright.","start":40.04,"end":40.54,"sentiment":"neutral","sentiment_score":0.000010113542884937488}],"sentiment":"neutral","sentiment_score":-0.0758435833045691,"num_words":14,"start":26.415,"end":40.54},{"sentences":[{"text":"61 Oh, sorry.","start":40.84,"end":57.149998,"sentiment":"neutral","sentiment_score":-0.06666195392608643},{"text":"What else?","start":57.149998,"end":57.629997,"sentiment":"neutral","sentiment_score":-0.1229112409055233},{"text":"I can't even see that number.","start":57.629997,"end":58.989998,"sentiment":"neutral","sentiment_score":-0.2659803554415703},{"text":"Oh, shit.","start":58.989998,"end":59.469997,"sentiment":"neutral","sentiment_score":-0.2975098341703415},{"text":"I did too.","start":59.469997,"end":60.03,"sentiment":"neutral","sentiment_score":-0.1588504115740458}],"sentiment":"neutral","sentiment_score":-0.19457883620634675,"num_words":16,"start":40.84,"end":60.03},{"sentences":[{"text":"Yeah.","start":60.03,"end":60.53,"sentiment":"neutral","sentiment_score":-0.07027426362037659},{"text":"No.","start":60.67,"end":60.829998,"sentiment":"neutral","sentiment_score":-0.1495432406663895},{"text":"That my bad is 8132.","start":60.829998,"end":63.409996,"sentiment":"neutral","sentiment_score":-0.1364736720919609},{"text":"Not 80.","start":64.59,"end":65.71,"sentiment":"neutral","sentiment_score":-0.06174362078309059},{"text":"81.","start":65.71,"end":66.53,"sentiment":"neutral","sentiment_score":-0.02307194471359253}],"sentiment":"neutral","sentiment_score":-0.10487450510263444,"num_words":10,"start":60.03,"end":66.53},{"sentences":[{"text":"I'll write it again.","start":68.03,"end":68.99,"sentiment":"neutral","sentiment_score":-0.03127894410863519},{"text":"Alright?","start":68.99,"end":69.49,"sentiment":"neutral","sentiment_score":-0.00033437710953876376},{"text":"So oh my god.","start":69.549995,"end":72.155,"sentiment":"neutral","sentiment_score":-0.022405362367862836},{"text":"6139.","start":72.215,"end":74.155,"sentiment":"neutral","sentiment_score":0.01008022390305996},{"text":"Just giving you the number now.","start":81.015,"end":82.634995,"sentiment":"neutral","sentiment_score":0.0696464292705059}],"sentiment":"neutral","sentiment_score":0.013305449781910283,"num_words":16,"start":68.03,"end":82.634995},{"sentences":[{"text":"So what I've done, I've got RingoTel already set up to receive this call.","start":83.810005,"end":88.87,"sentiment":"neutral","sentiment_score":0.08800770648355995},{"text":"Right?","start":89.41,"end":89.73,"sentiment":"neutral","sentiment_score":0.04535290598869324},{"text":"But I want the same user or the same receptionist to also receive calls from two other extensions, the tech support one and the accounts one.","start":89.73,"end":104.384995,"sentiment":"neutral","sentiment_score":0.07495697172215351},{"text":"And I'll set up the RingoTel the way you set it, but it just goes to busy.","start":104.524994,"end":108.284996,"sentiment":"neutral","sentiment_score":-0.05753343815312666},{"text":"The the the number goes to busy, so it doesn't ring out.","start":108.284996,"end":111.24,"sentiment":"neutral","sentiment_score":-0.13350590877234936}],"sentiment":"neutral","sentiment_score":0.009231467252331121,"num_words":70,"start":83.810005,"end":111.24},{"sentences":[{"text":"So the ring that you've got set up, that's the one you set up.","start":114.84,"end":117.56,"sentiment":"neutral","sentiment_score":0.005145037103959892},{"text":"I didn't do that one.","start":117.56,"end":118.78,"sentiment":"neutral","sentiment_score":-0.23559540510177612},{"text":"But, I mean, you know, that I'm not trying to get out of trouble so you don't spank me because I want you to.","start":119.159996,"end":123.979996,"sentiment":"neutral","sentiment_score":-0.25249084395666915},{"text":"No.","start":129.135,"end":129.375,"sentiment":"neutral","sentiment_score":-0.11588750779628754},{"text":"That my handset's here at ah, okay.","start":129.375,"end":131.935,"sentiment":"neutral","sentiment_score":-0.05416889914444515}],"sentiment":"neutral","sentiment_score":-0.15021169731021383,"num_words":51,"start":114.84,"end":131.935},{"sentences":[{"text":"Is it because it's registered to the handset as well?","start":131.935,"end":134.675,"sentiment":"neutral","sentiment_score":-0.02441741954535246},{"text":"Well, that's already done to telephony.","start":140.66,"end":145.31999,"sentiment":"neutral","sentiment_score":-0.029992327200792108},{"text":"That's it.","start":150.01999,"end":150.5,"sentiment":"neutral","sentiment_score":0.01279792608693242},{"text":"That's with one of the girls.","start":150.5,"end":151.87999,"sentiment":"neutral","sentiment_score":0.047301316633820534},{"text":"She's married.","start":152.58,"end":154.04,"sentiment":"neutral","sentiment_score":0.037905135191977024}],"sentiment":"neutral","sentiment_score":-0.0014966975499051982,"num_words":26,"start":131.935,"end":154.04},{"sentences":[{"text":"There.","start":155.42499,"end":155.58499,"sentiment":"neutral","sentiment_score":0.08044607937335968},{"text":"It's with one of the girls.","start":155.58499,"end":156.625,"sentiment":"neutral","sentiment_score":0.0935624601940314},{"text":"So that works.","start":156.625,"end":157.345,"sentiment":"neutral","sentiment_score":0.21300262212753296},{"text":"If you call if you call the number direct, it'll call out.","start":157.345,"end":160.485,"sentiment":"neutral","sentiment_score":0.022865260640780132},{"text":"That number just put on there.","start":173.33,"end":174.87001,"sentiment":"neutral","sentiment_score":-0.013467736852665743}],"sentiment":"neutral","sentiment_score":0.05265733619619693,"num_words":28,"start":155.42499,"end":174.87001},{"sentences":[{"text":"Yes.","start":180.29001,"end":180.79001,"sentiment":"neutral","sentiment_score":-0.014084731228649616},{"text":"Yeah.","start":187.375,"end":187.53499,"sentiment":"neutral","sentiment_score":-0.051976680755615234},{"text":"But this is okay.","start":187.53499,"end":189.215,"sentiment":"neutral","sentiment_score":-0.053924978710711},{"text":"So we're talking about the IVR.","start":189.215,"end":190.915,"sentiment":"neutral","sentiment_score":-0.05170836920539538},{"text":"Alright.","start":191.055,"end":191.555,"sentiment":"neutral","sentiment_score":-0.01421560999006033}],"sentiment":"neutral","sentiment_score":-0.04663285784996473,"num_words":13,"start":180.29001,"end":191.555},{"sentences":[{"text":"So if you call the IVR and you press extension 4, it goes to busy.","start":191.69499,"end":198.83499,"sentiment":"neutral","sentiment_score":-0.14416161254048349},{"text":"It won't go to the actual call unless I call that extension number directly.","start":200.33499,"end":205.01999,"sentiment":"neutral","sentiment_score":-0.2395604902080127},{"text":"It's telephony.","start":213.72,"end":214.7,"sentiment":"neutral","sentiment_score":-0.07443137466907501},{"text":"Yeah.","start":219.115,"end":219.615,"sentiment":"neutral","sentiment_score":-0.004308847710490227},{"text":"Now it'll go to telephony, but it'll it'll change from online to busy.","start":223.35501,"end":227.535,"sentiment":"neutral","sentiment_score":-0.03975171065674378}],"sentiment":"neutral","sentiment_score":-0.137471441924572,"num_words":45,"start":191.69499,"end":227.535},{"sentences":[{"text":"The ring 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secure?","start":294.23,"end":308.94498,"sentiment":"positive","sentiment_score":0.5706402733922005},{"text":"Well, we're the Internet.","start":309.245,"end":310.365,"sentiment":"neutral","sentiment_score":0.2159801758825779},{"text":"We have the best supply with the best Internet.","start":310.365,"end":312.625,"sentiment":"neutral","sentiment_score":0.3099587692154778},{"text":"About our Internet services, including NBM, when we return.","start":313.06,"end":317.56,"sentiment":"neutral","sentiment_score":0.13086976442072126}],"sentiment":"neutral","sentiment_score":0.3172783762216568,"num_words":45,"start":244.505,"end":317.56},{"sentences":[{"text":"Someone lastly.","start":326.5,"end":327.4,"sentiment":"neutral","sentiment_score":0.008687726221978664},{"text":"Make sure you're in today.","start":358.085,"end":359.70502,"sentiment":"neutral","sentiment_score":-0.015574305225163699},{"text":"We're experiencing or are unusually high volume of calls at the 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we're just needing because you've got the best supplier of the best Internet.","start":676.15497,"end":679.65,"sentiment":"positive","sentiment_score":0.34190852088587625}],"sentiment":"neutral","sentiment_score":0.2121092899802274,"num_words":56,"start":649.745,"end":679.65},{"sentences":[{"text":"Talk to us about our Internet services, including NBN, when we return.","start":679.97003,"end":684.63,"sentiment":"neutral","sentiment_score":0.15877275665601095},{"text":"Luckily, connectivity problems lately happen between nine She's not she's not receiving the call.","start":692.29004,"end":700.265,"sentiment":"neutral","sentiment_score":-0.07328190827476126},{"text":"Six to four.","start":700.425,"end":701.405,"sentiment":"neutral","sentiment_score":-0.079178586602211},{"text":"No, ma'am.","start":701.545,"end":702.205,"sentiment":"neutral","sentiment_score":-0.24106872826814651},{"text":"So there's no call going 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thinks she's not audible, so you can't hear her.","start":1002.22,"end":1005.74,"sentiment":"neutral","sentiment_score":-0.26862233533309055}],"sentiment":"neutral","sentiment_score":-0.1667195600939208,"num_words":29,"start":977.13995,"end":1005.74},{"sentences":[{"text":"She's talking back to you.","start":1005.74,"end":1007.19995,"sentiment":"neutral","sentiment_score":-0.19377671778202057},{"text":"No.","start":1020.175,"end":1020.415,"sentiment":"neutral","sentiment_score":-0.26258063316345215},{"text":"She's doing it directly from the app and the handset.","start":1020.415,"end":1023.075,"sentiment":"neutral","sentiment_score":-0.21797996163368225},{"text":"A headset.","start":1023.75,"end":1024.41,"sentiment":"neutral","sentiment_score":-0.15358610451221466},{"text":"She's using a 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work.","start":1048.0751,"end":1053.42,"sentiment":"neutral","sentiment_score":-0.057337645086504165},{"text":"No.","start":1055.64,"end":1055.88,"sentiment":"neutral","sentiment_score":-0.17290832102298737}],"sentiment":"neutral","sentiment_score":-0.06383508773377308,"num_words":26,"start":1043.035,"end":1055.88},{"sentences":[{"text":"I tried it this morning, and that's why I picked it up.","start":1055.88,"end":1058.4401,"sentiment":"neutral","sentiment_score":-0.15916536251703897},{"text":"It's not working.","start":1058.4401,"end":1059.5,"sentiment":"negative","sentiment_score":-0.4782903492450714},{"text":"I went in, and I had a look at the ring hotel groups.","start":1062.92,"end":1066.14,"sentiment":"neutral","sentiment_score":-0.04351826757192612},{"text":"I went to edit, and I was yeah.","start":1066.455,"end":1071.1749,"sentiment":"neutral","sentiment_score":-0.027194724418222904},{"text":"Ring 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busy.","start":1080.37,"end":1085.99,"sentiment":"neutral","sentiment_score":-0.10307770612693969},{"text":"No.","start":1088.45,"end":1088.95,"sentiment":"neutral","sentiment_score":-0.12028414011001588}],"sentiment":"neutral","sentiment_score":-0.09244675521040335,"num_words":32,"start":1071.895,"end":1088.95},{"sentences":[{"text":"No.","start":1089.25,"end":1089.75,"sentiment":"neutral","sentiment_score":-0.18320110440254211},{"text":"No.","start":1091.01,"end":1091.51,"sentiment":"neutral","sentiment_score":-0.2701399326324463},{"text":"What's your mobile number?","start":1120.625,"end":1122.005,"sentiment":"neutral","sentiment_score":-0.10552637092769146},{"text":"Yep.","start":1123.3451,"end":1123.8451,"sentiment":"neutral","sentiment_score":-0.01138364803045988},{"text":"Double eight double eight.","start":1125.425,"end":1126.805,"sentiment":"neutral","sentiment_score":-0.01680778944864869}],"sentiment":"neutral","sentiment_score":-0.08673284787007353,"num_words":11,"start":1089.25,"end":1126.805},{"sentences":[{"text":"Alright.","start":1135.74,"end":1135.98,"sentiment":"neutral","sentiment_score":0.005883938632905483},{"text":"She's calling that number now.","start":1135.98,"end":1137.52,"sentiment":"neutral","sentiment_score":-0.027033231407403945},{"text":"Because y'all don't want Paula.","start":1146.7051,"end":1148.095,"sentiment":"neutral","sentiment_score":-0.21223094463348388},{"text":"No.","start":1178.775,"end":1179.015,"sentiment":"neutral","sentiment_score":-0.19355779886245728},{"text":"He can she can hear you.","start":1179.015,"end":1180.635,"sentiment":"neutral","sentiment_score":-0.17664271593093872}],"sentiment":"neutral","sentiment_score":-0.13576950200109017,"num_words":18,"start":1135.74,"end":1180.635},{"sentences":[{"text":"It's not a speakerphone.","start":1183.3351,"end":1184.635,"sentiment":"neutral","sentiment_score":-0.19315603375434875},{"text":"No.","start":1184.6951,"end":1185.015,"sentiment":"neutral","sentiment_score":-0.14455312490463257},{"text":"It's directly from the head headset.","start":1185.015,"end":1186.875,"sentiment":"neutral","sentiment_score":-0.13005773847301802},{"text":"Yeah.","start":1190.295,"end":1190.795,"sentiment":"neutral","sentiment_score":-0.03349354863166809},{"text":"On a computer.","start":1194.48,"end":1195.38,"sentiment":"neutral","sentiment_score":0.009493081520001093}],"sentiment":"neutral","sentiment_score":-0.1135025329887867,"num_words":15,"start":1183.3351,"end":1195.38},{"sentences":[{"text":"Hang on.","start":1202.88,"end":1203.36,"sentiment":"neutral","sentiment_score":0.02255281526595354},{"text":"I'm gonna log in through TeamViewer.","start":1203.36,"end":1205.14,"sentiment":"neutral","sentiment_score":0.05488521481553713},{"text":"I don't know.","start":1215.385,"end":1215.505,"sentiment":"neutral","sentiment_score":-0.08074004699786504},{"text":"I don't know.","start":1215.505,"end":1215.865,"sentiment":"neutral","sentiment_score":-0.10479580362637837},{"text":"I'm gonna just I'm gonna go directly into the computer and have a look, and you could just walk me through.","start":1215.865,"end":1221.325,"sentiment":"neutral","sentiment_score":0.038226161595611347}],"sentiment":"neutral","sentiment_score":0.017730250316006797,"num_words":35,"start":1202.88,"end":1221.325},{"sentences":[{"text":"Yeah.","start":1221.76,"end":1222.0,"sentiment":"neutral","sentiment_score":0.12135808169841766},{"text":"Because the other one, Paula, she can receive and make calls.","start":1222.0,"end":1225.22,"sentiment":"neutral","sentiment_score":0.13961651514876972},{"text":"Yeah.","start":1230.48,"end":1230.7999,"sentiment":"neutral","sentiment_score":-0.05454558506608009},{"text":"But some of the other ones, it's just this one here for some reason.","start":1230.7999,"end":1233.5399,"sentiment":"neutral","sentiment_score":-0.07694951737565654},{"text":"Well, that's what I'm doing now.","start":1235.895,"end":1237.095,"sentiment":"neutral","sentiment_score":-0.01234861754346639}],"sentiment":"neutral","sentiment_score":0.01367300650753984,"num_words":33,"start":1221.76,"end":1237.095},{"sentences":[{"text":"Hang on.","start":1237.095,"end":1237.835,"sentiment":"neutral","sentiment_score":-0.018264933489263058},{"text":"It was working good yesterday.","start":1252.06,"end":1253.34,"sentiment":"neutral","sentiment_score":0.12707993239164353},{"text":"That's the thing.","start":1253.34,"end":1253.9,"sentiment":"positive","sentiment_score":0.40040333072344464},{"text":"It was working good yesterday.","start":1253.9,"end":1254.9401,"sentiment":"positive","sentiment_score":0.49535823464393614},{"text":"It just went off today.","start":1254.9401,"end":1256.16,"sentiment":"neutral","sentiment_score":0.2797232121229172}],"sentiment":"neutral","sentiment_score":0.2837743510492146,"num_words":20,"start":1237.095,"end":1256.16},{"sentences":[{"text":"Windows 11.","start":1261.6951,"end":1262.755,"sentiment":"neutral","sentiment_score":-0.02453537005931139},{"text":"Windows 11.","start":1263.2151,"end":1265.2351,"sentiment":"neutral","sentiment_score":-0.02524989563971758},{"text":"Okay.","start":1266.255,"end":1266.5751,"sentiment":"neutral","sentiment_score":-0.01164534129202366},{"text":"So let's go to Okay.","start":1266.5751,"end":1267.935,"sentiment":"neutral","sentiment_score":-0.003972958726808429},{"text":"So let's go to Settings.","start":1267.935,"end":1269.875,"sentiment":"neutral","sentiment_score":-0.002015945944003761}],"sentiment":"neutral","sentiment_score":-0.009410693069609503,"num_words":15,"start":1261.6951,"end":1269.875},{"sentences":[{"text":"Settings?","start":1270.7351,"end":1271.2351,"sentiment":"neutral","sentiment_score":-0.014510002918541431},{"text":"Yep.","start":1271.68,"end":1272.18,"sentiment":"neutral","sentiment_score":0.0006698500365018845},{"text":"Settings.","start":1272.28,"end":1272.78,"sentiment":"neutral","sentiment_score":-0.007016562856733799},{"text":"Yep.","start":1272.88,"end":1273.38,"sentiment":"neutral","sentiment_score":0.013034900650382042},{"text":"Alright.","start":1274.48,"end":1274.96,"sentiment":"neutral","sentiment_score":-0.03404776006937027}],"sentiment":"neutral","sentiment_score":-0.008373915031552315,"num_words":5,"start":1270.7351,"end":1274.96},{"sentences":[{"text":"I think we had this problem before.","start":1274.96,"end":1276.8,"sentiment":"neutral","sentiment_score":-0.16294636470930918},{"text":"Like, six months ago, you guys didn't get the audio, but you guys Alright.","start":1276.8,"end":1281.92,"sentiment":"neutral","sentiment_score":-0.12617478360022819},{"text":"Let me hang up.","start":1281.92,"end":1282.9,"sentiment":"neutral","sentiment_score":-0.0372105473652482},{"text":"Yeah?","start":1291.605,"end":1292.105,"sentiment":"neutral","sentiment_score":-0.023803461343050003},{"text":"Sean?","start":1293.925,"end":1294.245,"sentiment":"neutral","sentiment_score":-0.01608319580554962}],"sentiment":"neutral","sentiment_score":-0.11465927296214634,"num_words":27,"start":1274.96,"end":1294.245},{"sentences":[{"text":"Come on, man.","start":1294.245,"end":1295.145,"sentiment":"neutral","sentiment_score":-0.031300343573093414},{"text":"So I'm in settings, and I got audio.","start":1295.4451,"end":1299.76,"sentiment":"neutral","sentiment_score":-0.01599122816696763},{"text":"Right?","start":1299.76,"end":1299.9199,"sentiment":"neutral","sentiment_score":-0.014283324591815472},{"text":"I go to audio.","start":1299.9199,"end":1300.98,"sentiment":"neutral","sentiment_score":-0.017925449181348085},{"text":"Primary sound device.","start":1305.44,"end":1307.0599,"sentiment":"neutral","sentiment_score":-0.026258564243714016}],"sentiment":"neutral","sentiment_score":-0.020346930005440588,"num_words":19,"start":1294.245,"end":1307.0599},{"sentences":[{"text":"Okay.","start":1311.4851,"end":1311.9651,"sentiment":"neutral","sentiment_score":-0.03507903963327408},{"text":"So you got the Habra yeah.","start":1311.9651,"end":1318.765,"sentiment":"neutral","sentiment_score":0.0008939431669811407},{"text":"I think it's that one there.","start":1318.765,"end":1320.045,"sentiment":"neutral","sentiment_score":-0.06022563328345617},{"text":"I think that's where the problem is.","start":1320.045,"end":1321.8251,"sentiment":"neutral","sentiment_score":-0.14315713942050934},{"text":"Hang on.","start":1330.44,"end":1330.76,"sentiment":"neutral","sentiment_score":-0.14376264438033104}],"sentiment":"neutral","sentiment_score":-0.0763952020471069,"num_words":22,"start":1311.4851,"end":1330.76},{"sentences":[{"text":"Let me just call now.","start":1330.76,"end":1332.22,"sentiment":"neutral","sentiment_score":-0.12569018453359604},{"text":"Fucking shit, man.","start":1346.665,"end":1347.5051,"sentiment":"negative","sentiment_score":-0.8039542237917582},{"text":"I don't fucking see to that.","start":1347.5051,"end":1349.01,"sentiment":"negative","sentiment_score":-0.6993460853894552},{"text":"Welcome, and thanks for calling in.","start":1351.17,"end":1353.1901,"sentiment":"neutral","sentiment_score":0.14481117576360703},{"text":"Alright.","start":1354.45,"end":1354.95,"sentiment":"neutral","sentiment_score":-0.05165132135152817}],"sentiment":"neutral","sentiment_score":-0.3056749701499939,"num_words":21,"start":1330.76,"end":1354.95},{"sentences":[{"text":"So it goes too busy for some reason.","start":1355.33,"end":1360.21,"sentiment":"neutral","sentiment_score":-0.32766770757734776},{"text":"I don't know why, which is bloody weird, man.","start":1360.21,"end":1365.325,"sentiment":"negative","sentiment_score":-0.4332750108506944},{"text":"And this is through the IVA.","start":1377.63,"end":1379.0701,"sentiment":"neutral","sentiment_score":0.003709066154745718},{"text":"If I call direct, which I'm gonna do now, hang on, just to make sure everything's working properly.","start":1379.0701,"end":1384.53,"sentiment":"neutral","sentiment_score":-0.012108705601551466},{"text":"Well, that's right.","start":1389.405,"end":1390.365,"sentiment":"neutral","sentiment_score":-0.0491429902613163}],"sentiment":"neutral","sentiment_score":-0.15599881893087347,"num_words":44,"start":1355.33,"end":1390.365},{"sentences":[{"text":"That's what it was working.","start":1390.365,"end":1391.485,"sentiment":"neutral","sentiment_score":-0.17840582728385926},{"text":"This is what I'm saying, mister mister fucking know it all.","start":1391.485,"end":1395.425,"sentiment":"negative","sentiment_score":-0.44152559475465253},{"text":"Fuck me, man.","start":1397.0851,"end":1397.885,"sentiment":"negative","sentiment_score":-0.5673403342564901},{"text":"I'm telling you.","start":1397.885,"end":1398.4451,"sentiment":"neutral","sentiment_score":-0.23418873051802316},{"text":"It was working yesterday.","start":1398.4451,"end":1399.5851,"sentiment":"neutral","sentiment_score":-0.1287967525422573}],"sentiment":"negative","sentiment_score":-0.33340711089280933,"num_words":26,"start":1390.365,"end":1399.5851},{"sentences":[{"text":"How fucked is shit, mate?","start":1402.125,"end":1403.645,"sentiment":"negative","sentiment_score":-0.3401906281709671},{"text":"How fucking Kia?","start":1403.645,"end":1404.9451,"sentiment":"negative","sentiment_score":-0.4176337818304698},{"text":"So what's the number again?","start":1405.5599,"end":1406.9199,"sentiment":"neutral","sentiment_score":-0.11492769122123718},{"text":"Where is it?","start":1406.9199,"end":1407.48,"sentiment":"neutral","sentiment_score":-0.10447534173727036},{"text":"03039121 81328132.","start":1407.48,"end":1420.22,"sentiment":"neutral","sentiment_score":-0.03156729135662317}],"sentiment":"neutral","sentiment_score":-0.216947419465416,"num_words":18,"start":1402.125,"end":1420.22},{"sentences":[{"text":"Alright.","start":1423.575,"end":1423.735,"sentiment":"neutral","sentiment_score":0.0014194156974554062},{"text":"Now it's calling.","start":1423.735,"end":1424.615,"sentiment":"neutral","sentiment_score":0.001756237509349982},{"text":"Alright?","start":1424.615,"end":1425.115,"sentiment":"neutral","sentiment_score":0.01221234630793333},{"text":"Pick 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me?","start":1489.4296,"end":1490.135,"sentiment":"neutral","sentiment_score":-0.007305915001779795},{"text":"Yes.","start":1490.135,"end":1490.455,"sentiment":"neutral","sentiment_score":0.040839314460754395},{"text":"I can hear you.","start":1490.455,"end":1491.255,"sentiment":"neutral","sentiment_score":0.04655899107456207},{"text":"Yes.","start":1491.255,"end":1491.495,"sentiment":"neutral","sentiment_score":0.06277003884315491},{"text":"I can hear you.","start":1491.495,"end":1492.475,"sentiment":"neutral","sentiment_score":0.07073708809912205}],"sentiment":"neutral","sentiment_score":0.03882642928510904,"num_words":14,"start":1489.4296,"end":1492.475},{"sentences":[{"text":"So it must have been that time.","start":1494.47,"end":1495.75,"sentiment":"neutral","sentiment_score":-0.060551355459860394},{"text":"Must have been that time.","start":1495.75,"end":1497.13,"sentiment":"neutral","sentiment_score":-0.11480922400951385},{"text":"It was just writing for me yesterday, but I think I went over this morning when he Okay.","start":1499.75,"end":1509.775,"sentiment":"neutral","sentiment_score":-0.060520341619849205},{"text":"So why does that come back to why does that come back to crying?","start":1509.775,"end":1512.6749,"sentiment":"neutral","sentiment_score":-0.24689080991915294},{"text":"Can you hear me now?","start":1514.095,"end":1515.295,"sentiment":"neutral","sentiment_score":-0.020012607611715794}],"sentiment":"neutral","sentiment_score":-0.11517971702756322,"num_words":49,"start":1494.47,"end":1515.295},{"sentences":[{"text":"Can you hear me now?","start":1515.295,"end":1516.415,"sentiment":"neutral","sentiment_score":-0.015450765192508698},{"text":"Can you hear me now?","start":1516.415,"end":1517.0149,"sentiment":"neutral","sentiment_score":-0.019198268838226795},{"text":"Can you hear me now?","start":1517.0149,"end":1518.355,"sentiment":"neutral","sentiment_score":-0.026163958385586737},{"text":"Oh, that's weird.","start":1518.575,"end":1519.615,"sentiment":"negative","sentiment_score":-0.33396998047828674},{"text":"Oh, that's weird.","start":1519.615,"end":1520.595,"sentiment":"negative","sentiment_score":-0.3607071240743001}],"sentiment":"neutral","sentiment_score":-0.11371887027330342,"num_words":21,"start":1515.295,"end":1520.595},{"sentences":[{"text":"Well, how do I do that?","start":1527.83,"end":1528.71,"sentiment":"neutral","sentiment_score":-0.08483757823705673},{"text":"How do I how do I do that?","start":1528.71,"end":1530.09,"sentiment":"neutral","sentiment_score":-0.068850411567837},{"text":"No.","start":1535.535,"end":1536.035,"sentiment":"neutral","sentiment_score":-0.207214817404747},{"text":"It doesn't say any it's got on that website.","start":1538.495,"end":1540.5951,"sentiment":"neutral","sentiment_score":-0.23522554834683737},{"text":"Yeah.","start":1548.1699,"end":1548.41,"sentiment":"neutral","sentiment_score":0.09231047332286836}],"sentiment":"neutral","sentiment_score":-0.13167052164673806,"num_words":25,"start":1527.83,"end":1548.41},{"sentences":[{"text":"But all I did was to change it and put it back to the library, and it's working.","start":1548.41,"end":1553.39,"sentiment":"neutral","sentiment_score":0.219958010647032},{"text":"It's working.","start":1553.69,"end":1554.4299,"sentiment":"positive","sentiment_score":0.41317102313041687},{"text":"It's working.","start":1554.49,"end":1555.39,"sentiment":"positive","sentiment_score":0.3531511127948761},{"text":"Let me let me just try the IVR.","start":1556.1699,"end":1558.19,"sentiment":"neutral","sentiment_score":-0.05773255508393049},{"text":"Alright.","start":1558.89,"end":1559.39,"sentiment":"neutral","sentiment_score":-0.00031416057026945055}],"sentiment":"neutral","sentiment_score":0.1622488342663048,"num_words":31,"start":1548.41,"end":1559.39},{"sentences":[{"text":"Let me try the RVR now.","start":1562.365,"end":1564.0651,"sentiment":"neutral","sentiment_score":0.09631178279717763},{"text":"Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles.","start":1572.125,"end":1576.625,"sentiment":"positive","sentiment_score":0.4213927860061328},{"text":"Please note that this call will be recorded for training purposes.","start":1577.14,"end":1579.72,"sentiment":"neutral","sentiment_score":0.01951225237412886},{"text":"See, that's the problem.","start":1585.7,"end":1586.9,"sentiment":"neutral","sentiment_score":-0.1650138907134533},{"text":"It doesn't go it doesn't go to the phone.","start":1586.9,"end":1588.66,"sentiment":"negative","sentiment_score":-0.3921680086188846}],"sentiment":"neutral","sentiment_score":0.039515506298769085,"num_words":42,"start":1562.365,"end":1588.66},{"sentences":[{"text":"It just goes busy.","start":1588.66,"end":1589.8,"sentiment":"negative","sentiment_score":-0.3889395222067833},{"text":"So I'll do I'll press number 4, and it just goes from online to telephone busy.","start":1594.125,"end":1599.985,"sentiment":"neutral","sentiment_score":-0.023798838898073882},{"text":"And I think this was working that was working yesterday as well.","start":1604.2849,"end":1607.79,"sentiment":"neutral","sentiment_score":-0.011267957588036856},{"text":"Or maybe it wasn't.","start":1612.43,"end":1613.39,"sentiment":"neutral","sentiment_score":-0.189540296792984},{"text":"I don't know.","start":1613.39,"end":1614.1901,"sentiment":"neutral","sentiment_score":-0.21489274501800537}],"sentiment":"neutral","sentiment_score":-0.08909216473022333,"num_words":39,"start":1588.66,"end":1614.1901},{"sentences":[{"text":"I really don't know.","start":1614.1901,"end":1615.41,"sentiment":"neutral","sentiment_score":-0.23122186958789825},{"text":"No.","start":1619.79,"end":1620.03,"sentiment":"neutral","sentiment_score":-0.19425275921821591},{"text":"If I got to if I use the 1800 number and I select option 4, it goes from offline from online to busy.","start":1620.03,"end":1628.4651,"sentiment":"neutral","sentiment_score":-0.0654042698442936},{"text":"But if I call direct, it'll go to busy, but I'm calling out.","start":1628.525,"end":1633.025,"sentiment":"neutral","sentiment_score":-0.13897807523608208},{"text":"She can pick up the phone.","start":1633.0851,"end":1634.2051,"sentiment":"neutral","sentiment_score":0.03485530552764734}],"sentiment":"neutral","sentiment_score":-0.0898089699764201,"num_words":47,"start":1614.1901,"end":1634.2051},{"sentences":[{"text":"I can hear her now.","start":1634.2051,"end":1635.345,"sentiment":"neutral","sentiment_score":0.05676184669137001},{"text":"I don't know.","start":1639.1,"end":1639.5801,"sentiment":"neutral","sentiment_score":-0.20129953821500143},{"text":"I'm not the bloody expert.","start":1639.5801,"end":1640.8,"sentiment":"neutral","sentiment_score":-0.26596941649913786},{"text":"No.","start":1646.06,"end":1646.3,"sentiment":"neutral","sentiment_score":-0.29025691747665405},{"text":"No.","start":1646.3,"end":1646.7001,"sentiment":"neutral","sentiment_score":-0.32058027386665344}],"sentiment":"neutral","sentiment_score":-0.15071824366847675,"num_words":15,"start":1634.2051,"end":1646.7001},{"sentences":[{"text":"She won't receive calls because people don't have her direct number.","start":1646.7001,"end":1650.405,"sentiment":"negative","sentiment_score":-0.38588034293868323},{"text":"They ring up the 1800 number and press option 4, extension 4.","start":1650.405,"end":1657.625,"sentiment":"neutral","sentiment_score":-0.1445434633642435},{"text":"But if you do that, it goes to busy, and then she can't she won't receive the call.","start":1657.9249,"end":1662.405,"sentiment":"negative","sentiment_score":-0.3843848125802146},{"text":"She won't even hear it ringing.","start":1662.405,"end":1663.945,"sentiment":"negative","sentiment_score":-0.42458147803942364},{"text":"She needs the phone.","start":1664.61,"end":1670.23,"sentiment":"neutral","sentiment_score":-0.17164630070328712}],"sentiment":"neutral","sentiment_score":-0.31631776529784295,"num_words":51,"start":1646.7001,"end":1670.23},{"sentences":[{"text":"Fuck it up, mate.","start":1671.01,"end":1672.0499,"sentiment":"negative","sentiment_score":-0.7000836431980133},{"text":"What drugs are you on, man?","start":1672.0499,"end":1673.67,"sentiment":"neutral","sentiment_score":-0.23524377246697745},{"text":"Oh, well, that's two of us now, bro.","start":1676.69,"end":1678.635,"sentiment":"neutral","sentiment_score":-0.04586540046148002},{"text":"So I reckon it could be maybe because it's registered to my handset maybe.","start":1682.075,"end":1686.175,"sentiment":"neutral","sentiment_score":-0.06846560910344124},{"text":"Well, it is.","start":1704.0499,"end":1704.95,"sentiment":"neutral","sentiment_score":0.15123307704925537}],"sentiment":"neutral","sentiment_score":-0.14524399164531912,"num_words":35,"start":1671.01,"end":1704.95},{"sentences":[{"text":"Yeah.","start":1712.095,"end":1712.415,"sentiment":"neutral","sentiment_score":0.02769533544778824},{"text":"Let me let me just check.","start":1712.415,"end":1714.035,"sentiment":"neutral","sentiment_score":0.005097419023513794},{"text":"No.","start":1715.775,"end":1716.015,"sentiment":"neutral","sentiment_score":0.016576021909713745},{"text":"They haven't had any physical hazards over there.","start":1716.015,"end":1718.355,"sentiment":"neutral","sentiment_score":0.0012279953807592394},{"text":"Yeah.","start":1719.2151,"end":1719.66,"sentiment":"neutral","sentiment_score":0.04034256562590599}],"sentiment":"neutral","sentiment_score":0.007354258833562627,"num_words":17,"start":1712.095,"end":1719.66},{"sentences":[{"text":"Welcome, and thanks for calling I'm gonna call sales.","start":1720.06,"end":1722.78,"sentiment":"positive","sentiment_score":0.43113503853480023},{"text":"Alright?","start":1722.78,"end":1723.1,"sentiment":"neutral","sentiment_score":0.19457170367240903},{"text":"Limited interest in rentals.","start":1723.18,"end":1724.64,"sentiment":"neutral","sentiment_score":0.0665008844807744},{"text":"Please note that this call will be recorded.","start":1725.02,"end":1726.8,"sentiment":"neutral","sentiment_score":0.06663122214376926},{"text":"Are you looking for Internet that's fast, reliable, and secure?","start":1734.875,"end":1738.3351,"sentiment":"neutral","sentiment_score":0.17790514156222342}],"sentiment":"neutral","sentiment_score":0.20790286816190928,"num_words":32,"start":1720.06,"end":1738.3351},{"sentences":[{"text":"We're proceeding.","start":1738.555,"end":1739.375,"sentiment":"neutral","sentiment_score":0.29197824001312256},{"text":"You can become the best supplier of the best Internet.","start":1739.515,"end":1742.175,"sentiment":"positive","sentiment_score":0.3629817724227905},{"text":"Ask us about our Internet services, including NBN, when we return.","start":1742.395,"end":1747.055,"sentiment":"neutral","sentiment_score":0.05093176899985834},{"text":"Literally, connectivity problems only happen between nine and five.","start":1755.25,"end":1759.27,"sentiment":"neutral","sentiment_score":-0.036895811868210636},{"text":"Change and connectivity between businesses and networks is only becoming more and more necessary for corporate growth.","start":1781.2,"end":1786.8799,"sentiment":"neutral","sentiment_score":0.009550675092374577}],"sentiment":"neutral","sentiment_score":0.0939657721022258,"num_words":49,"start":1738.555,"end":1786.8799},{"sentences":[{"text":"If you're looking to take your business to the next level, make sure your Internet We're experiencing our unusually high volume of calls at the moment.","start":1786.8799,"end":1795.475,"sentiment":"neutral","sentiment_score":-0.05595692576697239},{"text":"Please stay on the line, and we'll be with you as soon as possible.","start":1795.855,"end":1799.1549,"sentiment":"neutral","sentiment_score":-0.08049422981483596},{"text":"Come on.","start":1799.2949,"end":1800.0349,"sentiment":"neutral","sentiment_score":0.04560890980064869},{"text":"That was a good she put me on the phone.","start":1800.095,"end":1802.255,"sentiment":"positive","sentiment_score":0.4296221822500229},{"text":"Exceeded.","start":1802.505,"end":1803.005,"sentiment":"neutral","sentiment_score":0.07546182721853256}],"sentiment":"neutral","sentiment_score":0.035492493999454214,"num_words":53,"start":1786.8799,"end":1803.005},{"sentences":[{"text":"Three.","start":1806.01,"end":1806.51,"sentiment":"neutral","sentiment_score":0.02851053513586521},{"text":"Okay.","start":1808.7301,"end":1809.05,"sentiment":"neutral","sentiment_score":0.056652165949344635},{"text":"So she's on the phone.","start":1809.05,"end":1810.0901,"sentiment":"neutral","sentiment_score":0.05552317798137665},{"text":"That's why.","start":1810.0901,"end":1810.75,"sentiment":"neutral","sentiment_score":0.022195967845618725},{"text":"Well, it normally does work because when I use the accounts and all that, I'll call them and I'll press those numbers, it goes directly to them.","start":1814.81,"end":1823.135,"sentiment":"neutral","sentiment_score":0.03568677052303597}],"sentiment":"neutral","sentiment_score":0.038075370300147265,"num_words":36,"start":1806.01,"end":1823.135},{"sentences":[{"text":"But for some reason, I don't know what's going on, mate.","start":1825.8351,"end":1828.395,"sentiment":"neutral","sentiment_score":-0.22117642177776856},{"text":"I haven't done anything.","start":1828.395,"end":1829.515,"sentiment":"neutral","sentiment_score":-0.22392166033387184},{"text":"I haven't touched anything.","start":1829.515,"end":1830.735,"sentiment":"neutral","sentiment_score":-0.18862750008702278},{"text":"All I did is I go I went to the the the ring group to make sure everything was there.","start":1831.14,"end":1839.8,"sentiment":"neutral","sentiment_score":-0.06768481805920601},{"text":"And then when I was trying it, I was it was showing me that it's not working.","start":1840.18,"end":1845.56,"sentiment":"neutral","sentiment_score":-0.19730956589474397}],"sentiment":"neutral","sentiment_score":-0.15698386183274643,"num_words":56,"start":1825.8351,"end":1845.56},{"sentences":[{"text":"Oh, it's not it's not working.","start":1859.005,"end":1860.625,"sentiment":"neutral","sentiment_score":-0.13276826962828636},{"text":"That's well, that's right.","start":1864.88,"end":1866.34,"sentiment":"neutral","sentiment_score":0.04741998761892319},{"text":"Yeah.","start":1872.08,"end":1872.58,"sentiment":"neutral","sentiment_score":0.016361556947231293},{"text":"Mhmm.","start":1874.0,"end":1874.5,"sentiment":"neutral","sentiment_score":0.0126028498634696},{"text":"Yep.","start":1888.515,"end":1889.015,"sentiment":"neutral","sentiment_score":0.017873872071504593}],"sentiment":"neutral","sentiment_score":-0.04308395295475538,"num_words":13,"start":1859.005,"end":1889.015},{"sentences":[{"text":"It'll go to the it'll go to the extension, but it'll come up busy.","start":1911.615,"end":1915.395,"sentiment":"neutral","sentiment_score":-0.005185344722121954},{"text":"It'll show busy, so there's no call.","start":1923.02,"end":1925.58,"sentiment":"neutral","sentiment_score":-0.05699805203559143},{"text":"It'll just go straight to busy.","start":1925.58,"end":1926.94,"sentiment":"neutral","sentiment_score":-0.06209919415414333},{"text":"It doesn't go to the extension where it calls, and then pick up a call.","start":1926.94,"end":1932.135,"sentiment":"neutral","sentiment_score":-0.07357114603122075},{"text":"Yeah.","start":1957.8201,"end":1958.3201,"sentiment":"neutral","sentiment_score":0.09426216781139374}],"sentiment":"neutral","sentiment_score":-0.04310421809164244,"num_words":43,"start":1911.615,"end":1958.3201},{"sentences":[{"text":"Marinel, she's extension 4.","start":1985.5199,"end":1987.46,"sentiment":"neutral","sentiment_score":0.02559984289109707},{"text":"So if you call 1800 number and you press extension 4, it'll go to the extension, but it'll go from online to busy.","start":1991.8049,"end":2000.465,"sentiment":"neutral","sentiment_score":-0.0055275829103977785},{"text":"And for some reason it does that, she can't she won't be able to hear or pick up the call.","start":2001.1649,"end":2006.12,"sentiment":"neutral","sentiment_score":-0.15444284826517105},{"text":"Yes.","start":2008.74,"end":2009.24,"sentiment":"neutral","sentiment_score":0.08823125064373016},{"text":"No.","start":2012.98,"end":2013.2999,"sentiment":"neutral","sentiment_score":-0.15980902314186096}],"sentiment":"neutral","sentiment_score":-0.06500346475870025,"num_words":49,"start":1985.5199,"end":2013.2999},{"sentences":[{"text":"No.","start":2013.2999,"end":2013.54,"sentiment":"neutral","sentiment_score":-0.23244637250900269},{"text":"You can't change it.","start":2013.54,"end":2014.84,"sentiment":"negative","sentiment_score":-0.3629393205046654},{"text":"No.","start":2015.78,"end":2016.1,"sentiment":"neutral","sentiment_score":-0.273936927318573},{"text":"Why don't you change it?","start":2016.1,"end":2017.0599,"sentiment":"neutral","sentiment_score":-0.23792360723018646},{"text":"I tried that already.","start":2017.0599,"end":2018.2,"sentiment":"neutral","sentiment_score":-0.1488419473171234}],"sentiment":"neutral","sentiment_score":-0.24954176048437754,"num_words":15,"start":2013.2999,"end":2018.2},{"sentences":[{"text":"The thing is you shouldn't have to do that anyway.","start":2021.5249,"end":2023.705,"sentiment":"neutral","sentiment_score":-0.17588654160499573},{"text":"Yep.","start":2050.565,"end":2051.065,"sentiment":"neutral","sentiment_score":-0.07739356905221939},{"text":"Let me just try again the the other number.","start":2053.605,"end":2056.085,"sentiment":"neutral","sentiment_score":-0.07927573803398344},{"text":"Hang on a sec.","start":2056.085,"end":2057.145,"sentiment":"neutral","sentiment_score":-0.013025507563725114},{"text":"Welcome, and thanks for calling Are you looking for Internet that's fast, reliable, and secure?","start":2060.7998,"end":2074.305,"sentiment":"positive","sentiment_score":0.33780657847722373}],"sentiment":"neutral","sentiment_score":0.06321169280757506,"num_words":39,"start":2021.5249,"end":2074.305},{"sentences":[{"text":"Proceed because you found the best supplier of the best Internet.","start":2074.605,"end":2077.905,"sentiment":"positive","sentiment_score":0.35098838264291937},{"text":"Ask us about our Internet services, including NBN, when we return.","start":2078.125,"end":2082.705,"sentiment":"neutral","sentiment_score":0.14688507941636172},{"text":"Luckily, connectivity problems only happen between nine and five.","start":2091.1,"end":2094.9602,"sentiment":"neutral","sentiment_score":0.012548030250602298},{"text":"No.","start":2096.1401,"end":2096.3,"sentiment":"neutral","sentiment_score":-0.041500624269247055},{"text":"Whatever.","start":2096.3,"end":2096.8,"sentiment":"neutral","sentiment_score":-0.01904028467833996}],"sentiment":"neutral","sentiment_score":0.16754543775636138,"num_words":33,"start":2074.605,"end":2096.8},{"sentences":[{"text":"Airtel offers 247 emergency support no matter where you are or what time it is.","start":2097.34,"end":2104.525,"sentiment":"neutral","sentiment_score":0.08620683625340461},{"text":"One of our experts is always here, ready to help you.","start":2105.7048,"end":2109.4048,"sentiment":"neutral","sentiment_score":0.27551511742851953},{"text":"I said just bloody right.","start":2112.345,"end":2113.625,"sentiment":"neutral","sentiment_score":-0.2672124356031418},{"text":"Yes.","start":2113.625,"end":2113.9448,"sentiment":"neutral","sentiment_score":-0.20686599612236023},{"text":"I actually lost the whole story.","start":2113.9448,"end":2115.4048,"sentiment":"negative","sentiment_score":-0.4385253041982651}],"sentiment":"neutral","sentiment_score":0.003939179899661164,"num_words":38,"start":2097.34,"end":2115.4048},{"sentences":[{"text":"It's changed.","start":2116.57,"end":2117.29,"sentiment":"neutral","sentiment_score":-0.325063094496727},{"text":"The connectivity between businesses and networks.","start":2117.29,"end":2119.53,"sentiment":"neutral","sentiment_score":-0.1265608867009481},{"text":"That'll be coming Can you ring call me a holler?","start":2119.53,"end":2123.71,"sentiment":"neutral","sentiment_score":-0.05178876370191574},{"text":"She was on the phone.","start":2124.49,"end":2125.63,"sentiment":"neutral","sentiment_score":-0.04007232114672661},{"text":"Welcome, and thanks for calling Airtel, providing you with unlimited Internet Are you looking for Internet that's fast, reliable, and secure?","start":2127.625,"end":2143.72,"sentiment":"neutral","sentiment_score":0.2372021618343535}],"sentiment":"neutral","sentiment_score":0.06485237833112478,"num_words":44,"start":2116.57,"end":2143.72},{"sentences":[{"text":"Well, Christine, because I'm the best supplier of the best Internet.","start":2143.78,"end":2147.4,"sentiment":"neutral","sentiment_score":0.14288633181290192},{"text":"Ask us about our Internet services, including NBN, when we return.","start":2147.62,"end":2152.2,"sentiment":"neutral","sentiment_score":0.049128547818823295},{"text":"It's not ringing.","start":2166.395,"end":2167.2952,"sentiment":"neutral","sentiment_score":-0.06144891679286957},{"text":"Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles.","start":2176.0,"end":2180.5,"sentiment":"neutral","sentiment_score":0.19186088939507803},{"text":"Please note that this call will be recorded for training purposes.","start":2180.9602,"end":2183.54,"sentiment":"neutral","sentiment_score":-0.015980188650163738}],"sentiment":"neutral","sentiment_score":0.08446594839915633,"num_words":48,"start":2143.78,"end":2183.54},{"sentences":[{"text":"If you do not wish for this to occur She checks her status, and it's saying busiest.","start":2183.8252,"end":2189.0452,"sentiment":"neutral","sentiment_score":-0.10260013994925163},{"text":"So she's having the same problem too now.","start":2189.665,"end":2191.8452,"sentiment":"neutral","sentiment_score":-0.15494338423013687},{"text":"Are you looking for Internet that's fast, reliable Yeah.","start":2198.51,"end":2201.39,"sentiment":"neutral","sentiment_score":0.030842193505830236},{"text":"The call went through, but she's getting status busy.","start":2201.39,"end":2204.8298,"sentiment":"neutral","sentiment_score":-0.15515884425905016},{"text":"Business busy.","start":2205.0698,"end":2205.8098,"sentiment":"neutral","sentiment_score":-0.17530988156795502}],"sentiment":"neutral","sentiment_score":-0.09896042384207249,"num_words":45,"start":2183.8252,"end":2205.8098},{"sentences":[{"text":"Ask us about our Internet services, including NBN, when we return.","start":2205.95,"end":2210.6099,"sentiment":"neutral","sentiment_score":-0.030306614004075527},{"text":"That's that's it's happening with all the extensions now.","start":2210.8298,"end":2215.675,"sentiment":"neutral","sentiment_score":-0.27919789486461216},{"text":"Well, I don't know, mate.","start":2219.495,"end":2220.875,"sentiment":"neutral","sentiment_score":-0.2582298696041107},{"text":"Yes.","start":2221.5752,"end":2221.895,"sentiment":"neutral","sentiment_score":-0.14184126257896423},{"text":"My status is busy, but no 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today.","start":2264.0398,"end":2264.78,"sentiment":"neutral","sentiment_score":-0.07737396284937859}],"sentiment":"neutral","sentiment_score":-0.2764118775401426,"num_words":46,"start":2243.245,"end":2264.78},{"sentences":[{"text":"Well, I don't think it's been happening all the time because when I'm out in the road and I call the girls, I'll always call the 1800 number and press it just to make sure it's been working.","start":2267.4,"end":2277.935,"sentiment":"neutral","sentiment_score":-0.1280740922022807},{"text":"But it's not work it hasn't been working today at all.","start":2279.915,"end":2282.64,"sentiment":"neutral","sentiment_score":-0.1892475365576419},{"text":"It'll change the it'll change the status from online to busy.","start":2294.72,"end":2298.5798,"sentiment":"neutral","sentiment_score":-0.07998466909736056},{"text":"Yeah.","start":2303.975,"end":2304.475,"sentiment":"neutral","sentiment_score":-0.05580579489469528},{"text":"Yeah.","start":2305.4949,"end":2305.9949,"sentiment":"neutral","sentiment_score":-0.06664170324802399}],"sentiment":"neutral","sentiment_score":-0.1282389881295873,"num_words":62,"start":2267.4,"end":2305.9949},{"sentences":[{"text":"That's right.","start":2306.695,"end":2307.515,"sentiment":"neutral","sentiment_score":0.01737452542874962},{"text":"Number, it'll get through.","start":2312.055,"end":2313.255,"sentiment":"neutral","sentiment_score":-0.0426927637308836},{"text":"Yeah.","start":2313.255,"end":2313.63,"sentiment":"neutral","sentiment_score":-0.04708430916070938},{"text":"Yeah.","start":2318.3499,"end":2318.43,"sentiment":"neutral","sentiment_score":-0.06522320955991745},{"text":"Alright.","start":2318.43,"end":2318.93,"sentiment":"neutral","sentiment_score":-0.09324610233306883}],"sentiment":"neutral","sentiment_score":-0.037952847235525645,"num_words":9,"start":2306.695,"end":2318.93},{"sentences":[{"text":"Yep.","start":2319.7898,"end":2320.2898,"sentiment":"neutral","sentiment_score":0.0501767173409462},{"text":"Well, maybe we've been using the PC for the last over twelve months on the ring.","start":2334.375,"end":2339.4102,"sentiment":"neutral","sentiment_score":0.002364468159612443},{"text":"I tell we never had any problems with it.","start":2339.4102,"end":2341.35,"sentiment":"neutral","sentiment_score":0.09444220281309551},{"text":"I'm telling you, sure.","start":2343.57,"end":2345.97,"sentiment":"neutral","sentiment_score":-0.0707557862624526},{"text":"Go and have a shower.","start":2345.97,"end":2346.93,"sentiment":"neutral","sentiment_score":0.014904186129570007}],"sentiment":"neutral","sentiment_score":0.020842451966018416,"num_words":35,"start":2319.7898,"end":2346.93},{"sentences":[{"text":"Wake up and then call me back, mate.","start":2346.93,"end":2348.8289,"sentiment":"neutral","sentiment_score":-0.01816160837188363},{"text":"Well, I gotta fucking do things too, mate.","start":2350.8289,"end":2352.5889,"sentiment":"neutral","sentiment_score":-0.3047043033875525},{"text":"But anyway, talk to Daniel.","start":2352.5889,"end":2354.189,"sentiment":"neutral","sentiment_score":-0.025549980998039245},{"text":"Let me know, please.","start":2354.189,"end":2355.169,"sentiment":"neutral","sentiment_score":0.0006949082016944885},{"text":"Okay.","start":2356.2688,"end":2356.7488,"sentiment":"neutral","sentiment_score":0.1782178282737732}],"sentiment":"neutral","sentiment_score":-0.09729537453788978,"num_words":26,"start":2346.93,"end":2356.7488},{"sentences":[{"text":"Bye.","start":2356.7488,"end":2356.9888,"sentiment":"neutral","sentiment_score":0.1270759552717209},{"text":"Bye.","start":2356.9888,"end":2357.4888,"sentiment":"neutral","sentiment_score":0.11148601770401}],"sentiment":"neutral","sentiment_score":0.11928098648786545,"num_words":2,"start":2356.7488,"end":2357.4888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, gorgeous?\n\nChannel 0: Domi, dummy, dummy. Why do I have to save myself? I'm\n\nChannel 1: I\n\nChannel 0: really\n\nChannel 1: listen, mister. I've hardly touched it. You've done a lot of it more than what I have, so I don't know what the hell you've done, mate. 20 push ups.\n\nChannel 0: haven't done anything.\n\nChannel 1: I I don't I don't know what that number is. 8032. It's not in the site. I don't see it anywhere.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Where do you see that number?\n\nChannel 0: Wait. Wait. I don't know. You you told me that number. Sorry.\n\nI just gotta just gotta do something.\n\nChannel 1: You know?\n\nChannel 0: Yeah. You wrote that number in the chat. So if I'm thinking, is that part of your numbers or what?\n\nChannel 1: What? Are you sure I wrote that number? Let me check. Alright. 61\n\nChannel 0: I just copied and paste what you wrote. You wrote 61391218032.\n\nChannel 1: Oh, sorry. What else? I can't even see that number. Oh, shit. I did too.\n\nYeah. No. That my bad is 8132. Not 80. 81.\n\nI'll write it again. Alright?\n\nChannel 0: Write it again,\n\nChannel 1: So\n\nChannel 0: Sam. Copy it. Yeah. Okay.\n\nChannel 1: oh my god. 6139.\n\nChannel 0: I'll do it from the start. I wanna know exactly what you want so I can find out how to set it up.\n\nChannel 1: Just giving you the number now.\n\nChannel 0: Alright. I'll just copy it to\n\nChannel 1: So\n\nChannel 0: make sure\n\nChannel 1: what\n\nChannel 0: you\n\nChannel 1: I've done, I've got RingoTel already set up to receive this call. Right? But I want the same user or the same receptionist to also receive calls from two other extensions, the\n\nChannel 0: Yeah.\n\nChannel 1: tech support one and the accounts one.\n\nChannel 0: Hold on.\n\nChannel 1: And\n\nChannel 0: Hold\n\nChannel 1: I'll\n\nChannel 0: on.\n\nChannel 1: set up the RingoTel the way you set it, but it just goes to busy. The the the number goes to busy, so it doesn't ring out.\n\nChannel 0: So at the moment, where's\n\nChannel 1: So the ring\n\nChannel 0: Ringo's\n\nChannel 1: that you've got set up, that's the one you set up. I didn't do that one.\n\nChannel 0: what what do\n\nChannel 1: But,\n\nChannel 0: you mean\n\nChannel 1: I mean,\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: one\n\nChannel 1: know,\n\nChannel 0: upsell?\n\nChannel 1: that I'm not trying to get out of trouble so you don't spank me because I want you to.\n\nChannel 0: But look, I don't even know okay. So where's your handset?\n\nChannel 1: No. That my handset's here at ah, okay. Is it because it's registered to the handset as well?\n\nChannel 0: You can only register the RingoTel app to one extension. Which\n\nChannel 1: Well,\n\nChannel 0: extension\n\nChannel 1: that's\n\nChannel 0: do you want it to?\n\nChannel 1: already done to telephony.\n\nChannel 0: So where's that\n\nChannel 1: That's it. That's with one of the girls. She's married. There. It's with one of the girls.\n\nSo\n\nChannel 0: Okay.\n\nChannel 1: that works.\n\nChannel 0: Yes.\n\nChannel 1: If you call if you call the number direct, it'll call out.\n\nChannel 0: Alright. Let let me get this straight. I'm in I'm in the cloud phone system, and you're saying okay. So just start it from the beginning. I call into what number first?\n\nWhat's the inbound number that I call?\n\nChannel 1: That number just put on there.\n\nChannel 0: Now let's start from the very beginning. Is that the number I call, the actual number?\n\nChannel 1: Yes.\n\nChannel 0: Wait a second. No. It doesn't make sense. Or what about your other number, your 1800 number? Isn't that the start of it?\n\nChannel 1: Yeah. But this is okay. So we're talking about the IVR. Alright. So if you call the IVR and you press extension 4,\n\nChannel 0: Yeah.\n\nChannel 1: it goes to busy. It won't go to the actual call unless I call that extension number directly.\n\nChannel 0: So you're saying if you go through the IVR, you press number 4, which was what?\n\nChannel 1: It's telephony.\n\nChannel 0: Number 4 is telephony. Correct. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: So it does not send it to telephony. So the question is,\n\nChannel 1: Now it'll go to telephony, but it'll it'll change from online to busy.\n\nChannel 0: what what changes online for busy?\n\nChannel 1: The ring hotel. Yep.\n\nChannel 0: One second. I got I got my auntie next door. Can I hold it? Yeah.\n\nChannel 1: Hang on. Let me just hang on. Let's see. Let me just get by other time. Welcome, and thanks for calling Airtel, providing you with unlimited Is Internet fast reliable and secure?\n\nWell, we're the Internet. We have the best supply with the best Internet. About our Internet services, including NBM, when we return. Someone lastly.\n\nChannel 0: Yeah. I don't. Sorry. My kids are next door now.\n\nChannel 1: Make sure you're in today. We're experiencing or are unusually high volume of calls at the moment. Please stay on the line. We'll be with you as soon as possible.\n\nChannel 0: So I'm on back.\n\nChannel 1: That's not doing anything wrong. Residential.\n\nChannel 0: Yeah. So I'm I'm back. Let's go. So\n\nChannel 1: Hello. It's here. Domino speaking. Hello? Who is this?\n\nWho is this? Yeah. Yeah. Yeah. We're fix yeah.\n\nWe're fixing up. Just call it by Teams, not on the phone, please. Okay? Okay. Bye.\n\nYou there?\n\nChannel 0: Yeah. Yeah. Yeah. Yep. Alright.\n\nLet's go through it now.\n\nChannel 1: Okay. So she's so so when she receives a call,\n\nChannel 0: Yeah.\n\nChannel 1: it goes the the instead of having an online on the RingoTel, it goes to busy state status. And when it goes to busy status, the customer cannot hear her until she changes it back to online.\n\nChannel 0: So her, what, her app goes to busy or her handset goes to busy?\n\nChannel 1: No. It has the ring that tell me. Yeah. She hasn't got a handset.\n\nChannel 0: Right. So it automatically goes to busy.\n\nChannel 1: Yeah.\n\nChannel 0: So that's the only problem. It's not like it doesn't ring.\n\nChannel 1: It'll ring okay. So if I'm if I'm using the IVR,\n\nChannel 0: Yeah.\n\nChannel 1: okay, I'll press the number 4. It goes to test. It it goes to busy instead of staying online.\n\nChannel 0: You you mean on the actual app, it goes busy?\n\nChannel 1: Yes. So I don't know\n\nChannel 0: No.\n\nChannel 1: if it's got to do with the that ring hotel. What do you call it? Ring group?\n\nChannel 0: Yeah. But see\n\nChannel 1: Because\n\nChannel 0: this\n\nChannel 1: that ring group, you said you had the numbers there, and it'll ring all the extensions. Right?\n\nChannel 0: yeah. But wait a second. But I'm on a phone call with you now.\n\nChannel 1: Yeah.\n\nChannel 0: It says I'm busy on my RingoTow app.\n\nChannel 1: Yeah. Because you're calling me, and you're talking to me. Right?\n\nChannel 0: Yeah. Exactly. But you're saying that she needs to manually put it online?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, I don't know. I'm confused, man. Like, it says, like so does it ring her or not? And she can put her online, and she can still talk to the the the person.\n\nChannel 1: This is what you get. I'm just texting you now. This is what you write me. Do you see that?\n\nChannel 0: Hold on. I actually tried calling leads, though. I did not hear the dial tone when it was on busy status. Then I changed it to online and heard it. Now I think customer cannot hear me.\n\nWell, that's that's calling out. That's not receiving a phone call, so that's different as well.\n\nChannel 1: Yeah.\n\nChannel 0: So what are we trying to fix? Are we trying to fix inbound, or we're trying to fix outbound? I think she's talking about outbound,\n\nChannel 1: We\n\nChannel 0: not\n\nChannel 1: we\n\nChannel 0: inbound.\n\nChannel 1: we we're gonna fix up all outbound calls coming in and going out.\n\nChannel 0: Well, we're gonna do one at a time to this. So what do you want me to fix or try\n\nChannel 1: Well,\n\nChannel 0: to look\n\nChannel 1: incoming\n\nChannel 0: at?\n\nChannel 1: calls first and then outbound call and outbound\n\nChannel 0: So\n\nChannel 1: call.\n\nChannel 0: you think that the IVR does not send the call to her her\n\nChannel 1: Well,\n\nChannel 0: phone?\n\nChannel 1: call it call it call the 1800. Yeah. I'm doing it now. Welcome, and thanks for calling Airtel, providing\n\nChannel 0: Yeah.\n\nChannel 1: you with unlimited Internet bundles. Please note that this call will be I'll press number 4 now. If you do not Are you looking for Internet that's fast, reliable, and secure? Well, we're just needing because you've got the best supplier of the best Internet. Talk to us about our Internet services, including NBN, when we return.\n\nLuckily, connectivity problems lately happen between nine\n\nChannel 0: Are we in business hours or we're in after business\n\nChannel 1: She's\n\nChannel 0: sales?\n\nChannel 1: not she's not receiving the call. Six to four. No, ma'am. So there's no call going through. But if I ring up the extension number directly, it'll go\n\nChannel 0: And I'll get a busy.\n\nChannel 1: through. No. No. No. If I call the number directly, it'll go through.\n\nIt should pick up.\n\nChannel 0: Or I'll go\n\nChannel 1: If I'd\n\nChannel 0: call\n\nChannel 1: send\n\nChannel 0: through.\n\nChannel 1: it through the IVR, it'll go busy.\n\nChannel 0: Yeah. But only in after hours.\n\nChannel 1: No.\n\nChannel 0: So this is still part of your business hours?\n\nChannel 1: Yes.\n\nChannel 0: What number are you calling\n\nChannel 1: Okay. The\n\nChannel 0: from\n\nChannel 1: bloody\n\nChannel 0: the start?\n\nChannel 1: number I put on there, the the number I gave you, that extension number.\n\nChannel 0: Yeah. No. But the first number you called.\n\nChannel 1: Mommy. What first number? What are you talking about?\n\nChannel 0: Are you calling the 1800 number, or what are you calling?\n\nChannel 1: No. I'm calling the 1800. But do you understand English? If I call the IVR, that's the 1900 number, it'll\n\nChannel 0: Yeah.\n\nChannel 1: go to busy. If I call the extension directly, it'll call out to the actual\n\nChannel 0: Okay.\n\nChannel 1: app.\n\nChannel 0: I don't know, man. How come you get these little annoying little bugs or wherever\n\nChannel 1: I\n\nChannel 0: they\n\nChannel 1: don't\n\nChannel 0: are?\n\nChannel 1: bloody know, mate. It's not\n\nChannel 0: And\n\nChannel 1: my\n\nChannel 0: no\n\nChannel 1: platform.\n\nChannel 0: no\n\nChannel 1: I don't\n\nChannel 0: one else\n\nChannel 1: know.\n\nChannel 0: is having issues, man. Far out. And I'm not a troubleshooting guy to to freaking step by step and go through things on a Saturday morning to help you. So wow. I I don't know.\n\nI have to test it myself. Gotta hang up the but that's the problem. She she's not gonna answer the phone, so I don't even know if it's gonna go through or not. Right?\n\nChannel 1: No. She won't if you do if you use the IVR, the 1800 number, no.\n\nChannel 0: Yeah. Can I change that? Like, can I just put it to my RingoTel app? I don't know. See if\n\nChannel 1: What\n\nChannel 0: it works.\n\nChannel 1: do you mean?\n\nChannel 0: I wanna\n\nChannel 1: You could\n\nChannel 0: I wanna\n\nChannel 1: do it till you you'll ring the tell up if you want, see if it works,\n\nChannel 0: actually,\n\nChannel 1: whatever.\n\nChannel 0: why don't you put it to your RingoTel app?\n\nChannel 1: But the thing is I needed to work on that ring that tell app, so I'm not sure why we're going around in corners.\n\nChannel 0: Well, I just wanna make sure there's an error. If there's no error, then there's no issue. Right?\n\nChannel 1: Well, if it's not calling you up to that number, there's definitely an error.\n\nChannel 0: Well, I think it's calling out, but okay. I need to test it.\n\nChannel 1: Well, test it.\n\nChannel 0: I can't because no one's gonna pick up. I don't know.\n\nChannel 1: Well,\n\nChannel 0: Just\n\nChannel 1: if they don't pick up, there's already an error there. Right?\n\nChannel 0: no. Why would it be an error?\n\nChannel 1: Well, then why would it not she won't pick up. The only reason if she doesn't pick up, she's she's not near the phone. She can't leave the phone when the house she's gonna pick up.\n\nChannel 0: Well, that phone's registered. So she's got a physical handset there. Right? She's got a Yealink\n\nChannel 1: No. No.\n\nChannel 0: there.\n\nChannel 1: The physical handset, I've got it, not her.\n\nChannel 0: You've got the physical handset.\n\nChannel 1: That's what I'm saying. Is that causing the issue?\n\nChannel 0: No. No. It shouldn't be a problem. Is is that ringing though as well?\n\nChannel 1: Yeah. My yeah. That's ringing\n\nChannel 0: Okay.\n\nChannel 1: my one.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: that's that's not a problem. Okay. So we worked that out. And then she's got the actual app on\n\nChannel 1: Correct.\n\nChannel 0: her side.\n\nChannel 1: Yes.\n\nChannel 0: Correct? And that's that's ringing or not ringing.\n\nChannel 1: When I call the IVR and I press extension 4, it is not ringing. It just changes from online to busy.\n\nChannel 0: I don't know. 03 just wanna call this number. Oh, from my mobile phone number, 0391218132. So you're telling me when I call this,\n\nChannel 1: It's\n\nChannel 0: your\n\nChannel 1: just\n\nChannel 0: hand\n\nChannel 1: still still\n\nChannel 0: your handset's\n\nChannel 1: still pick up.\n\nChannel 0: ringing and her her app's ringing. Right? Okay. I can hear your phone ringing, which is the handset, and then her app should pick up as well. Correct?\n\nChannel 1: She she can hear the phone ring now. She probably picked up.\n\nChannel 0: No. Someone's picked up. Maybe it's her. But okay. Someone's picked up, but okay.\n\nChannel 1: Is she talking to\n\nChannel 0: No. She's not. She's on speaker phone. What's her name, Marie, is it? Or\n\nChannel 1: Marry now or not\n\nChannel 0: Marinel.\n\nChannel 1: married.\n\nChannel 0: Marie. Hi, Marie. Can you hear me? Hello, Mari? Hello?\n\nShe can't. Maybe she can hear me, but she's not talking back.\n\nChannel 1: Talk back.\n\nChannel 0: Not sure. But she's\n\nChannel 1: She can\n\nChannel 0: can\n\nChannel 1: hear\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: hear me? Okay.\n\nChannel 1: Okay. So she's saying she thinks she's not audible, so you can't hear her. She's talking back to you.\n\nChannel 0: Oh, okay. No. That that's an issue. But why? Is the mute button on, or what's wrong with the app?\n\nIs she doing it from a handset? Is she doing it from Bluetooth?\n\nChannel 1: No. She's doing it directly from the app and the handset. A headset. She's using a headset.\n\nChannel 0: Okay. Well, I don't know. I can't hear it. But the call said so does this happen when she calls other people, like outbound? There's a problem as well?\n\nShe's,\n\nChannel 1: No.\n\nChannel 0: they can't\n\nChannel 1: Just today.\n\nChannel 0: hear you? Just today.\n\nChannel 1: Yeah. Because we probably do that ring that tell group thing that you said it it would work,\n\nChannel 0: Well,\n\nChannel 1: but\n\nChannel 0: I\n\nChannel 1: it doesn't work.\n\nChannel 0: I haven't done anything because the the what's\n\nChannel 1: No.\n\nChannel 0: it\n\nChannel 1: I\n\nChannel 0: called?\n\nChannel 1: tried it this morning, and that's why I picked it up. It's not working.\n\nChannel 0: What did you try this morning? What did you do?\n\nChannel 1: I went in, and I had a look at the ring hotel groups. I went to edit, and\n\nChannel 0: Ring\n\nChannel 1: I\n\nChannel 0: groups, you\n\nChannel 1: was\n\nChannel 0: mean?\n\nChannel 1: yeah. Ring groups. Yeah.\n\nChannel 0: Yeah. And then?\n\nChannel 1: Nothing happens.\n\nChannel 0: What do you mean nothing happens?\n\nChannel 1: Oh,\n\nChannel 0: Did you\n\nChannel 1: you can just hear the welcome. You can hear the welcome now, but when you click on number four through the IVR, it just goes to busy.\n\nChannel 0: Did you change anything on the cloud phone\n\nChannel 1: No.\n\nChannel 0: system, the masking?\n\nChannel 1: No.\n\nChannel 0: So nothing's changed.\n\nChannel 1: No.\n\nChannel 0: And then you just found this random error that she can't hear calls coming in. Well, I don't know. Just get her to call someone from her app. I just wanna make sure that she can listen and receive, like, talk on the phone. Try to get her to call my mobile.\n\nI just wanna see the same\n\nChannel 1: What's\n\nChannel 0: problem\n\nChannel 1: your\n\nChannel 0: with\n\nChannel 1: mobile\n\nChannel 0: her.\n\nChannel 1: number?\n\nChannel 0: 04\n\nChannel 1: Yep.\n\nChannel 0: 888833\n\nChannel 1: Double eight double eight.\n\nChannel 0: yeah. 3366.\n\nChannel 1: Alright. She's calling that number now.\n\nChannel 0: Yep.\n\nChannel 1: Because y'all don't want Paula.\n\nChannel 0: Hello, Marie? Okay. So I can't hear her, but she can hear me. Probably. Can she hear me?\n\nCould she just please check her settings on the phone? Like, maybe it's muted. Is she using a Bluetooth headset, or she's just using the speakerphone? Can she put on the speakerphone on the actual app?\n\nChannel 1: No. He can she can hear you.\n\nChannel 0: Yeah. Okay. But I can't hear her. So what's\n\nChannel 1: It's not\n\nChannel 0: the\n\nChannel 1: a speakerphone. No. It's directly from the head headset.\n\nChannel 0: headset on\n\nChannel 1: Yeah.\n\nChannel 0: her computer. Is it is this installed on her computer or on her phone?\n\nChannel 1: On a computer.\n\nChannel 0: It's installed on a computer. So can we just check the RingoTel settings for the mic and everything?\n\nChannel 1: Hang on. I'm gonna log in through TeamViewer.\n\nChannel 0: Just check the settings. Maybe the settings on mute or there's the wrong mic. When was the last time she used that and it worked?\n\nChannel 1: I don't know. I don't know. I'm gonna just I'm gonna go directly into the computer and have a look,\n\nChannel 0: Yeah.\n\nChannel 1: and you could just walk me through. Yeah. Because the other one, Paula, she can receive and make calls.\n\nChannel 0: Okay. So that part's fine. Yep. But I don't know\n\nChannel 1: Yeah.\n\nChannel 0: what's\n\nChannel 1: But\n\nChannel 0: with\n\nChannel 1: some of\n\nChannel 0: Maurice.\n\nChannel 1: the other ones, it's just this one here for some reason.\n\nChannel 0: Oh, check the settings. I don't know.\n\nChannel 1: Well, that's what I'm doing now. Hang on.\n\nChannel 0: This isn't, like, a huge issue. Like, it should just be microphone settings on. That's it. Nothing to do with the platform system. Audio.\n\nI don't know.\n\nChannel 1: It was\n\nChannel 0: My\n\nChannel 1: working\n\nChannel 0: audios.\n\nChannel 1: good yesterday. That's the thing. It was working good yesterday. It just went off today.\n\nChannel 0: Well, I don't know. The Windows, man. What are you using? Windows?\n\nChannel 1: Windows 11. Windows 11. Okay. So let's go to Okay. So let's go to Settings.\n\nSettings? Yep. Settings. Yep.\n\nChannel 0: Yep. I think we\n\nChannel 1: Alright.\n\nChannel 0: had this problem\n\nChannel 1: I think\n\nChannel 0: before,\n\nChannel 1: we had this\n\nChannel 0: like,\n\nChannel 1: problem before. Like,\n\nChannel 0: months ago. You\n\nChannel 1: six\n\nChannel 0: guys couldn't\n\nChannel 1: months\n\nChannel 0: look\n\nChannel 1: ago,\n\nChannel 0: at the\n\nChannel 1: you\n\nChannel 0: audio.\n\nChannel 1: guys didn't get the audio, but you guys\n\nChannel 0: Wait. I'm gonna hang up the\n\nChannel 1: Alright. Let me hang up. Yeah?\n\nChannel 0: Yeah. I'm here.\n\nChannel 1: Sean? Come on, man. So\n\nChannel 0: Yeah.\n\nChannel 1: I'm in settings,\n\nChannel 0: Yeah.\n\nChannel 1: and I got audio. Right? I go to audio.\n\nChannel 0: Yeah. What does it say? Primary audio device or something?\n\nChannel 1: Primary sound device.\n\nChannel 0: Change it. Set it. Select something.\n\nChannel 1: Okay. So you got the Habra\n\nChannel 0: No idea, man. Just just pick something. Make sure\n\nChannel 1: yeah.\n\nChannel 0: it works.\n\nChannel 1: I think it's that one there. I think that's where the problem is.\n\nChannel 0: If it defaults to primary, maybe it doesn't know what the primary is. I don't know. Like, it's just the laptop issue.\n\nChannel 1: Hang on. Let me just call now. Fucking shit, man. I don't fucking see to that.\n\nChannel 0: Alright. It's just very annoying.\n\nChannel 1: Welcome, and thanks for calling in. Alright. So it goes too busy for some reason. I don't know why, which is bloody weird, man.\n\nChannel 0: Is it? What I was saying is that the automatic call pickup, call waiting's on, number of inbound ones to audio. Okay. Hot keys.\n\nChannel 1: And this is through the IVA. If I call direct, which I'm gonna do now, hang on, just to make sure everything's working properly.\n\nChannel 0: Yeah. But the first thing is we gotta make sure she can receive and hear phone calls.\n\nChannel 1: Well, that's\n\nChannel 0: The the\n\nChannel 1: right.\n\nChannel 0: mic's\n\nChannel 1: That's\n\nChannel 0: not working.\n\nChannel 1: what it was working. This is what I'm saying, mister mister fucking know it all. Fuck me, man. I'm telling you. It was working yesterday.\n\nChannel 0: Woah. I was working yesterday. What's changed\n\nChannel 1: How fucked\n\nChannel 0: this?\n\nChannel 1: is shit, mate? How fucking Kia? So\n\nChannel 0: This\n\nChannel 1: what's the number again? Where\n\nChannel 0: is\n\nChannel 1: is it?\n\nChannel 0: crazy.\n\nChannel 1: 03039121\n\nChannel 0: Has she rebooted her computer since?\n\nChannel 1: 81328132.\n\nChannel 0: Maybe she just needs a reboot.\n\nChannel 1: Alright. Now it's calling. Alright?\n\nChannel 0: Well, calling's good, but what about the settings to here?\n\nChannel 1: Pick up.\n\nChannel 0: Yes. She can hear you. I can hear her. I can hear her. I heard her.\n\nThat's a good thing.\n\nChannel 1: Speak. Speak. Speak. Speak. Microphone.\n\nSo it changes. Can you hear me now? Can you hear me now? I can hear you. Can you hear me now?\n\nI can hear you. Can you hear me? Yes. I can hear you. Yes.\n\nI can hear you. So it must have been that time. Must have been that time. It was just writing for me yesterday, but I think I went over this morning when he Okay. So why does that come back to why does that come back to crying?\n\nChannel 0: So it\n\nChannel 1: Can\n\nChannel 0: works\n\nChannel 1: you hear\n\nChannel 0: now.\n\nChannel 1: me now? Can you hear me now? Can you hear me now? Can you hear me now? Oh, that's weird.\n\nOh, that's weird.\n\nChannel 0: Maybe the software updated, and it didn't update the the audio properly with them.\n\nChannel 1: Well, how do I do that? How do I how do I do that?\n\nChannel 0: I don't know, but it's working now. That's the main thing.\n\nChannel 1: No. It doesn't say any it's got on that website.\n\nChannel 0: Okay. I don't know. But we fixed it. That's the main thing.\n\nChannel 1: Yeah. But all I did was to change it and put it back to the library, and it's working. It's working. It's working.\n\nChannel 0: I don't know. Can you\n\nChannel 1: Let\n\nChannel 0: hang\n\nChannel 1: me\n\nChannel 0: up\n\nChannel 1: let\n\nChannel 0: on her\n\nChannel 1: me just\n\nChannel 0: side? Because\n\nChannel 1: try the\n\nChannel 0: there's\n\nChannel 1: IVR.\n\nChannel 0: there's a huge\n\nChannel 1: Alright.\n\nChannel 0: echo. Thanks.\n\nChannel 1: Let me try the RVR now.\n\nChannel 0: Okay. You do that.\n\nChannel 1: Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be recorded for training purposes. See, that's the problem. It doesn't go it doesn't go to the phone. It just goes busy.\n\nChannel 0: Yep.\n\nChannel 1: So I'll do I'll press number 4, and it just goes from online to telephone busy. And I think this was working that was working yesterday as well. Or maybe it wasn't. I don't know. I\n\nChannel 0: I\n\nChannel 1: really\n\nChannel 0: don't know.\n\nChannel 1: don't know.\n\nChannel 0: I'm not sure. So you're saying so what's the problem now? It it doesn't.\n\nChannel 1: No. If I got to if I use the 1800 number and I\n\nChannel 0: Call\n\nChannel 1: select\n\nChannel 0: through.\n\nChannel 1: option 4,\n\nChannel 0: Yep.\n\nChannel 1: it goes from offline from online to busy. But if I call direct, it'll go to busy, but I'm calling out. She can pick up the phone. I can hear her now.\n\nChannel 0: Okay. So what do we do now?\n\nChannel 1: I don't know. I'm not the bloody expert.\n\nChannel 0: Well, we fixed the audio thing, so she should be able to receive calls still. Right? If we go through the IVR.\n\nChannel 1: No. No. She won't receive calls because people don't have her direct number. They ring up the 1800 number and press option 4, extension 4. But if you do that, it goes to busy, and then she can't she won't receive the call.\n\nShe won't even hear it ringing. She needs the\n\nChannel 0: So it doesn't ring if you go through the IVR. That's what you're saying.\n\nChannel 1: phone. Fuck it up, mate. What drugs are you on, man?\n\nChannel 0: Man, I'm just waking up to a Saturday morning when I wanna do\n\nChannel 1: Oh,\n\nChannel 0: something\n\nChannel 1: well, that's two of us now, bro. So I reckon it could be maybe because it's registered to my handset maybe.\n\nChannel 0: else. No. It's fine. It should be fine. You can have one extension, have a handset, and have a RingoTail app.\n\nIt's just that, you know, one RingoTail app is in another country. I mean, that shouldn't be a problem. Right?\n\nChannel 1: Well, it is.\n\nChannel 0: Woah. But the other ones are working, you said. Right? So the other girls ring it till after working. Right?\n\nChannel 1: Yeah. Let me let\n\nChannel 0: But wait\n\nChannel 1: me\n\nChannel 0: a\n\nChannel 1: just\n\nChannel 0: second.\n\nChannel 1: check.\n\nChannel 0: Does that have physical handsets or not?\n\nChannel 1: No. They haven't had any physical hazards\n\nChannel 0: So you're\n\nChannel 1: over\n\nChannel 0: the\n\nChannel 1: there.\n\nChannel 0: only one with\n\nChannel 1: Yeah.\n\nChannel 0: the physical handset.\n\nChannel 1: Welcome, and thanks for calling I'm gonna call sales. Alright? Limited interest in\n\nChannel 0: Okay.\n\nChannel 1: rentals. Please note that this call will be recorded. Are you looking for Internet that's fast, reliable, and secure? We're proceeding. You can become the best supplier of the best Internet.\n\nAsk us about our Internet services, including NBN, when we return. Literally, connectivity problems only happen between nine and five. Change and connectivity between businesses and networks is only becoming more and more necessary for corporate growth. If you're looking to take your business to the next level, make sure your Internet We're experiencing our unusually high volume of calls at the moment. Please stay on the line, and we'll be with you as soon as possible.\n\nCome on. That was a good she put me on the phone. Exceeded. Three. Okay.\n\nSo she's on the phone. That's why.\n\nChannel 0: Okay. So it is working or it isn't working?\n\nChannel 1: Well, it normally does work because when I use the accounts and all that, I'll call them and I'll press those numbers, it goes directly to them. But for some reason, I don't know what's going on, mate. I haven't done anything. I haven't touched anything. All I did is I go I went to the the the ring group to\n\nChannel 0: Yeah.\n\nChannel 1: make sure everything was there. And then when I was trying it, I was it was showing me that it's not working.\n\nChannel 0: The ring group. Yeah. I see the ring group as nine nine eight. They just called it music background, and what it does is it just rings everyone in that group.\n\nChannel 1: Oh, it's not it's not working.\n\nChannel 0: But you have to send it from the IVR, don't you?\n\nChannel 1: That's well, that's right.\n\nChannel 0: Well, let's work for the beginning. So you call the 1800 number. It goes to a time condition. Right? So it\n\nChannel 1: Yeah.\n\nChannel 0: goes to 777. So step\n\nChannel 1: Mhmm.\n\nChannel 0: through this all over again. Time condition. Right? 777, which is the business hours. So we're looking at the business hours.\n\nOkay? So it's saying so if it's a Saturday, nine to four is still business hours, then it will go to the business IVR. Alright? So then we'll\n\nChannel 1: Yep.\n\nChannel 0: go to the business IVR IVR business hour. Okay? The 997. It should then go, send to queues, 1234, sales, accounts, tech support, and telephony. So you press 4, you get to telephony for the queue.\n\nSo then you look under the queue. What happens in 4? 4 for the queue, telephony.\n\nChannel 1: It'll go to the it'll go to the extension, but it'll come up busy.\n\nChannel 0: Well, it will go directly to the extension, and then\n\nChannel 1: It'll show busy, so there's no call. It'll just go straight to busy. It doesn't go to the extension where it calls, and then pick up a call.\n\nChannel 0: Hello, Cliff. Give me one second. Did you do something wrong here? No. That's fine.\n\nIt's just gonna the queue would just go to 4, which is that final extension, which is fine. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Okay. So I don't know. It's like the flow is seems logical. And you if you go to that, then it should ring 4, which should then ring your phone, the handset, and also the Mari's Mari's app.\n\nRight?\n\nChannel 1: Marinel, she's extension 4.\n\nChannel 0: Yep. Correct. So\n\nChannel 1: So\n\nChannel 0: when\n\nChannel 1: if\n\nChannel 0: we\n\nChannel 1: you\n\nChannel 0: do\n\nChannel 1: call\n\nChannel 0: that\n\nChannel 1: 1800 number\n\nChannel 0: yep.\n\nChannel 1: and you press extension 4, it'll go to the extension, but it'll go from online to busy. And for some reason it does that, she can't she won't be able to hear or pick up the call.\n\nChannel 0: Online speed on her app.\n\nChannel 1: Yes.\n\nChannel 0: So then she can physically put it to online, and then it works.\n\nChannel 1: No.\n\nChannel 0: Is that\n\nChannel 1: No.\n\nChannel 0: okay?\n\nChannel 1: You can't change it.\n\nChannel 0: You can't change it.\n\nChannel 1: No. Why\n\nChannel 0: We can't\n\nChannel 1: don't you\n\nChannel 0: change\n\nChannel 1: change\n\nChannel 0: it.\n\nChannel 1: it? I tried that already.\n\nChannel 0: Oh, okay. So\n\nChannel 1: The thing is you shouldn't have to do that anyway.\n\nChannel 0: yeah. Yeah. I know. She shouldn't have to do that, but it's okay. Well, I don't know.\n\nAnd what? We tried this now, and it does the same thing. It goes to busy.\n\nChannel 1: Yep.\n\nChannel 0: I mean, worst case scenario, if you really\n\nChannel 1: Let\n\nChannel 0: wanna\n\nChannel 1: me just\n\nChannel 0: test\n\nChannel 1: try again the the other number. Hang on a sec. Welcome, and thanks for calling Are you looking for Internet that's fast, reliable, and secure? Proceed because you found the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return.\n\nLuckily, connectivity problems only happen between nine and five. No. Whatever. Airtel offers 247 emergency support no matter where you are or what time it is. One of our experts is always here, ready to help you.\n\nI said just bloody right. Yes. I actually lost the whole story. It's changed. The connectivity between businesses and networks.\n\nThat'll be coming Can you ring call me a holler? She was on the phone. Welcome, and thanks for calling Airtel, providing you with unlimited Internet Are you looking for Internet that's fast, reliable, and secure? Well, Christine, because I'm the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return.\n\nIt's not ringing.\n\nChannel 0: Sorry.\n\nChannel 1: Welcome,\n\nChannel 0: Say that again.\n\nChannel 1: and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be recorded for training purposes. If you do not wish for this to occur She checks her status, and it's saying busiest. So she's having the same problem too now.\n\nChannel 0: But did the call go through or not or just flagged it as busy without entering it?\n\nChannel 1: Are you looking for Internet that's fast, reliable Yeah. The call went through, but she's getting status busy. Business busy. Ask us about our Internet services, including NBN, when we return. That's\n\nChannel 0: I\n\nChannel 1: that's\n\nChannel 0: don't know, man.\n\nChannel 1: it's\n\nChannel 0: As\n\nChannel 1: happening\n\nChannel 0: long as\n\nChannel 1: with all the extensions now.\n\nChannel 0: it doesn't make sense.\n\nChannel 1: Well, I don't know, mate. Yes. My status is busy, but no ringing.\n\nChannel 0: My status is busy, but no ringing. So she can't even hear\n\nChannel 1: So\n\nChannel 0: the ring.\n\nChannel 1: so if you have a look at her ring hotel, it's saying busy. So if it's busy, it means it's rejecting the call. So it will go from online to busy, but the course is rejected. You can't\n\nChannel 0: Okay.\n\nChannel 1: you can't pick it up. You can't hear it. You can't change it from busy to online. So for some reason, when you send the IVR to that number, it automatically changes from online to busy. So you might need to talk to Daniel about that and find out what's going on.\n\nChannel 0: It's very bizarre. So you're saying this only just happened recently\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: Just\n\nChannel 0: has\n\nChannel 1: today.\n\nChannel 0: it been happening all the time?\n\nChannel 1: Well, I don't think it's been happening all the time because when I'm out in the road and I call the girls, I'll always call the 1800 number and press it just to make sure it's been working.\n\nChannel 0: Mhmm. Yeah. And that's been working.\n\nChannel 1: But it's not work it hasn't been working today\n\nChannel 0: Alright.\n\nChannel 1: at all.\n\nChannel 0: So let me get this right. You call the 13 the 1800 number. You go through the IVR system during business hours. You press 4 for telephony or you press any other queue that you wanna go to.\n\nChannel 1: It'll\n\nChannel 0: Their\n\nChannel 1: change the\n\nChannel 0: softphones\n\nChannel 1: it'll change the status from online to busy.\n\nChannel 0: their cell phone will change from online to busy, and the call does not go through. And they can't\n\nChannel 1: Yeah.\n\nChannel 0: they can't hear a ring\n\nChannel 1: Yeah.\n\nChannel 0: or nothing.\n\nChannel 1: That's right.\n\nChannel 0: So automatically but if you call them directly on their extension, then it works.\n\nChannel 1: Number, it'll get through. Yeah.\n\nChannel 0: Okay. Alright. So that could be a problem. Okay. Alright.\n\nI'll just talk to Daniel about it. I don't know how to fix it. If\n\nChannel 1: Yeah. Alright.\n\nChannel 0: it is a problem. Yeah. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Alright. Cool. At least we sort of know a bit, but maybe it's a PC RingoTel thing because I'm always doing on my mobile phone, the RingoTel. No issues.\n\nChannel 1: Well, maybe we've been using the PC for the last\n\nChannel 0: Oh,\n\nChannel 1: over twelve months on the ring. I tell we never had any problems\n\nChannel 0: okay.\n\nChannel 1: with it.\n\nChannel 0: So then that's a recent thing. Okay. Alright. Well, I\n\nChannel 1: I'm\n\nChannel 0: don't\n\nChannel 1: telling\n\nChannel 0: know.\n\nChannel 1: you,\n\nChannel 0: This is so weird.\n\nChannel 1: sure. Go and have a shower. Wake up and then call me back, mate.\n\nChannel 0: Yeah. No. No. I gotta do things, man. Saturday.\n\nAlright.\n\nChannel 1: Well, I\n\nChannel 0: Cool.\n\nChannel 1: gotta fucking do things too, mate. But\n\nChannel 0: Alright.\n\nChannel 1: anyway,\n\nChannel 0: I'll just.\n\nChannel 1: talk to Daniel. Let me know, please.\n\nChannel 0: Alright. Thank you. Bye.\n\nChannel 1: Okay.\n\nChannel 0: See\n\nChannel 1: Bye.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello, gorgeous?","start":0.24,"end":0.98,"sentiment":"positive","sentiment_score":0.5452121794223785}],"sentiment":"positive","sentiment_score":0.5452121794223785,"channel":1,"num_words":2,"start":0.24,"end":0.98},{"sentences":[{"text":"Domi, dummy, dummy.","start":1.4399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":-0.18336124904453754},{"text":"Why do I have to save myself?","start":3.04,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.550712342773165},{"text":"I'm","start":5.04,"end":5.12,"sentiment":"neutral","sentiment_score":-0.2167842388153076}],"sentiment":"negative","sentiment_score":-0.4201685804873705,"channel":0,"num_words":11,"start":1.4399999,"end":5.12},{"sentences":[{"text":"I","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":-0.16626733541488647}],"sentiment":"neutral","sentiment_score":-0.16626733541488647,"channel":1,"num_words":1,"start":5.12,"end":5.44},{"sentences":[{"text":"really","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.20202751457691193}],"sentiment":"neutral","sentiment_score":-0.20202751457691193,"channel":0,"num_words":1,"start":5.12,"end":5.3599997},{"sentences":[{"text":"listen, mister.","start":5.68,"end":6.72,"sentiment":"neutral","sentiment_score":-0.11972638219594955},{"text":"I've hardly touched it.","start":6.72,"end":7.68,"sentiment":"negative","sentiment_score":-0.3810533881187439},{"text":"You've done a lot of it more than what I have, so I don't know what the hell you've done, mate.","start":7.68,"end":10.88,"sentiment":"negative","sentiment_score":-0.4757352982248579},{"text":"20 push ups.","start":10.88,"end":11.94,"sentiment":"neutral","sentiment_score":-0.17140779892603555}],"sentiment":"negative","sentiment_score":-0.4089443658788999,"channel":1,"num_words":30,"start":5.68,"end":11.94},{"sentences":[{"text":"haven't done anything.","start":11.84,"end":12.9,"sentiment":"negative","sentiment_score":-0.34606243173281354}],"sentiment":"negative","sentiment_score":-0.34606243173281354,"channel":0,"num_words":3,"start":11.84,"end":12.9},{"sentences":[{"text":"I I don't I don't know what that number is.","start":12.495,"end":14.895,"sentiment":"negative","sentiment_score":-0.36839939951896666},{"text":"8032.","start":14.895,"end":15.934999,"sentiment":"neutral","sentiment_score":-0.07873068749904633},{"text":"It's not in the site.","start":15.934999,"end":16.735,"sentiment":"neutral","sentiment_score":-0.25759944021701814},{"text":"I don't see it anywhere.","start":16.735,"end":17.795,"sentiment":"neutral","sentiment_score":-0.2878029137849808}],"sentiment":"neutral","sentiment_score":-0.30903506917612894,"channel":1,"num_words":21,"start":12.495,"end":17.795},{"sentences":[{"text":"Yeah.","start":19.395,"end":19.795,"sentiment":"neutral","sentiment_score":-0.06758960336446762},{"text":"Okay.","start":19.795,"end":20.295,"sentiment":"neutral","sentiment_score":-0.04698094725608826}],"sentiment":"neutral","sentiment_score":-0.05728527531027794,"channel":0,"num_words":2,"start":19.395,"end":20.295},{"sentences":[{"text":"Where do you see that number?","start":20.975,"end":22.435,"sentiment":"neutral","sentiment_score":-0.05882358240584532}],"sentiment":"neutral","sentiment_score":-0.05882358240584532,"channel":1,"num_words":6,"start":20.975,"end":22.435},{"sentences":[{"text":"Wait.","start":22.595,"end":22.835,"sentiment":"neutral","sentiment_score":-0.08881087601184845},{"text":"Wait.","start":22.835,"end":23.154999,"sentiment":"neutral","sentiment_score":-0.1102561056613922},{"text":"I don't know.","start":23.154999,"end":23.634998,"sentiment":"neutral","sentiment_score":-0.18518304824829102},{"text":"You you told me that number.","start":23.634998,"end":24.755,"sentiment":"neutral","sentiment_score":-0.2126610353589058},{"text":"Sorry.","start":24.755,"end":24.994999,"sentiment":"neutral","sentiment_score":-0.27762141823768616}],"sentiment":"neutral","sentiment_score":-0.19235031306743622,"channel":0,"num_words":12,"start":22.595,"end":24.994999},{"sentences":[{"text":"I just gotta just gotta do something.","start":24.994999,"end":26.695,"sentiment":"neutral","sentiment_score":-0.26071110154901234}],"sentiment":"neutral","sentiment_score":-0.26071110154901234,"channel":0,"num_words":7,"start":24.994999,"end":26.695},{"sentences":[{"text":"You know?","start":26.415,"end":27.075,"sentiment":"neutral","sentiment_score":-0.13399603217840195}],"sentiment":"neutral","sentiment_score":-0.13399603217840195,"channel":1,"num_words":2,"start":26.415,"end":27.075},{"sentences":[{"text":"Yeah.","start":28.019999,"end":28.34,"sentiment":"neutral","sentiment_score":-0.06372576206922531},{"text":"You wrote that number in the chat.","start":28.34,"end":29.779999,"sentiment":"neutral","sentiment_score":-0.07314460139189448},{"text":"So if I'm thinking, is that part of your numbers or what?","start":29.779999,"end":32.44,"sentiment":"neutral","sentiment_score":-0.10565322078764439}],"sentiment":"neutral","sentiment_score":-0.09217883106321097,"channel":0,"num_words":20,"start":28.019999,"end":32.44},{"sentences":[{"text":"What?","start":34.120003,"end":34.620003,"sentiment":"neutral","sentiment_score":-0.10164819657802582},{"text":"Are you sure I wrote that number?","start":36.28,"end":38.04,"sentiment":"neutral","sentiment_score":-0.08153585131679263},{"text":"Let me check.","start":38.04,"end":38.940002,"sentiment":"neutral","sentiment_score":-0.04047635321815809},{"text":"Alright.","start":40.04,"end":40.54,"sentiment":"neutral","sentiment_score":0.000010113542884937488},{"text":"61","start":40.84,"end":41.82,"sentiment":"neutral","sentiment_score":-0.002918027341365814}],"sentiment":"neutral","sentiment_score":-0.06128739455757918,"channel":1,"num_words":13,"start":34.120003,"end":41.82},{"sentences":[{"text":"I just copied and paste what you wrote.","start":44.525,"end":47.105,"sentiment":"neutral","sentiment_score":-0.01477900380268693},{"text":"You wrote 61391218032.","start":48.365,"end":54.48,"sentiment":"neutral","sentiment_score":-0.021754818658034008}],"sentiment":"neutral","sentiment_score":-0.016681498763236133,"channel":0,"num_words":11,"start":44.525,"end":54.48},{"sentences":[{"text":"Oh, sorry.","start":56.75,"end":57.149998,"sentiment":"neutral","sentiment_score":-0.09853391721844673},{"text":"What else?","start":57.149998,"end":57.629997,"sentiment":"neutral","sentiment_score":-0.1229112409055233},{"text":"I can't even see that number.","start":57.629997,"end":58.989998,"sentiment":"neutral","sentiment_score":-0.2659803554415703},{"text":"Oh, shit.","start":58.989998,"end":59.469997,"sentiment":"neutral","sentiment_score":-0.2975098341703415},{"text":"I did too.","start":59.469997,"end":60.03,"sentiment":"neutral","sentiment_score":-0.1588504115740458}],"sentiment":"neutral","sentiment_score":-0.20735622346401214,"channel":1,"num_words":15,"start":56.75,"end":60.03},{"sentences":[{"text":"Yeah.","start":60.03,"end":60.53,"sentiment":"neutral","sentiment_score":-0.07027426362037659},{"text":"No.","start":60.67,"end":60.829998,"sentiment":"neutral","sentiment_score":-0.1495432406663895},{"text":"That my bad is 8132.","start":60.829998,"end":63.409996,"sentiment":"neutral","sentiment_score":-0.1364736720919609},{"text":"Not 80.","start":64.59,"end":65.71,"sentiment":"neutral","sentiment_score":-0.06174362078309059},{"text":"81.","start":65.71,"end":66.53,"sentiment":"neutral","sentiment_score":-0.02307194471359253}],"sentiment":"neutral","sentiment_score":-0.10487450510263444,"channel":1,"num_words":10,"start":60.03,"end":66.53},{"sentences":[{"text":"I'll write it again.","start":68.03,"end":68.99,"sentiment":"neutral","sentiment_score":-0.03127894410863519},{"text":"Alright?","start":68.99,"end":69.49,"sentiment":"neutral","sentiment_score":-0.00033437710953876376}],"sentiment":"neutral","sentiment_score":-0.0250900307088159,"channel":1,"num_words":5,"start":68.03,"end":69.49},{"sentences":[{"text":"Write it again,","start":69.034996,"end":69.674995,"sentiment":"neutral","sentiment_score":-0.012269960716366768}],"sentiment":"neutral","sentiment_score":-0.012269960716366768,"channel":0,"num_words":3,"start":69.034996,"end":69.674995},{"sentences":[{"text":"So","start":69.549995,"end":69.975,"sentiment":"neutral","sentiment_score":0.007376633584499359}],"sentiment":"neutral","sentiment_score":0.007376633584499359,"channel":1,"num_words":1,"start":69.549995,"end":69.975},{"sentences":[{"text":"Sam.","start":69.674995,"end":69.835,"sentiment":"neutral","sentiment_score":0.003996085375547409},{"text":"Copy 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return.","start":2147.62,"end":2152.2,"sentiment":"neutral","sentiment_score":0.049128547818823295}],"sentiment":"neutral","sentiment_score":0.10991654882271742,"channel":1,"num_words":58,"start":2119.53,"end":2152.2},{"sentences":[{"text":"It's not ringing.","start":2166.395,"end":2167.2952,"sentiment":"neutral","sentiment_score":-0.06144891679286957}],"sentiment":"neutral","sentiment_score":-0.06144891679286957,"channel":1,"num_words":3,"start":2166.395,"end":2167.2952},{"sentences":[{"text":"Sorry.","start":2175.6802,"end":2176.08,"sentiment":"neutral","sentiment_score":-0.02769484743475914}],"sentiment":"neutral","sentiment_score":-0.02769484743475914,"channel":0,"num_words":1,"start":2175.6802,"end":2176.08},{"sentences":[{"text":"Welcome,","start":2176.0,"end":2176.4802,"sentiment":"neutral","sentiment_score":0.041389063000679016}],"sentiment":"neutral","sentiment_score":0.041389063000679016,"channel":1,"num_words":1,"start":2176.0,"end":2176.4802},{"sentences":[{"text":"Say that 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now.","start":2189.665,"end":2191.8452,"sentiment":"neutral","sentiment_score":-0.15494338423013687}],"sentiment":"neutral","sentiment_score":-0.01911893443382801,"channel":1,"num_words":47,"start":2176.4802,"end":2191.8452},{"sentences":[{"text":"But did the call go through or not or just flagged it as busy without entering it?","start":2192.165,"end":2197.82,"sentiment":"neutral","sentiment_score":-0.1422537806279519}],"sentiment":"neutral","sentiment_score":-0.1422537806279519,"channel":0,"num_words":17,"start":2192.165,"end":2197.82},{"sentences":[{"text":"Are you looking for Internet that's fast, reliable Yeah.","start":2198.51,"end":2201.39,"sentiment":"neutral","sentiment_score":0.030842193505830236},{"text":"The call went through, but she's getting status busy.","start":2201.39,"end":2204.8298,"sentiment":"neutral","sentiment_score":-0.15515884425905016},{"text":"Business 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always doing on my mobile phone, the RingoTel.","start":2321.82,"end":2331.485,"sentiment":"neutral","sentiment_score":0.03521916449069977},{"text":"No issues.","start":2332.1052,"end":2332.685,"sentiment":"neutral","sentiment_score":0.05058157676830888}],"sentiment":"neutral","sentiment_score":0.04580199272082797,"channel":0,"num_words":29,"start":2320.78,"end":2332.685},{"sentences":[{"text":"Well, maybe we've been using the PC for the last","start":2334.375,"end":2337.0151,"sentiment":"neutral","sentiment_score":0.002344581547367852}],"sentiment":"neutral","sentiment_score":0.002344581547367852,"channel":1,"num_words":10,"start":2334.375,"end":2337.0151},{"sentences":[{"text":"Oh,","start":2337.96,"end":2338.46,"sentiment":"neutral","sentiment_score":-0.014306213706731796}],"sentiment":"neutral","sentiment_score":-0.014306213706731796,"channel":0,"num_words":1,"start":2337.96,"end":2338.46},{"sentences":[{"text":"over twelve months on the ring.","start":2338.1301,"end":2339.4102,"sentiment":"neutral","sentiment_score":0.0023976125133534265},{"text":"I tell we never had any problems","start":2339.4102,"end":2340.77,"sentiment":"neutral","sentiment_score":0.11192562111786433}],"sentiment":"neutral","sentiment_score":0.06137423253116699,"channel":1,"num_words":13,"start":2338.1301,"end":2340.77},{"sentences":[{"text":"okay.","start":2340.68,"end":2341.0,"sentiment":"neutral","sentiment_score":0.0549372136592865}],"sentiment":"neutral","sentiment_score":0.0549372136592865,"channel":0,"num_words":1,"start":2340.68,"end":2341.0},{"sentences":[{"text":"with it.","start":2340.77,"end":2341.35,"sentiment":"neutral","sentiment_score":0.03325023874640465}],"sentiment":"neutral","sentiment_score":0.03325023874640465,"channel":1,"num_words":2,"start":2340.77,"end":2341.35},{"sentences":[{"text":"So then that's a recent thing.","start":2341.0,"end":2342.3599,"sentiment":"neutral","sentiment_score":-0.042515273516376816},{"text":"Okay.","start":2342.3599,"end":2342.76,"sentiment":"neutral","sentiment_score":0.029803143814206123},{"text":"Alright.","start":2342.76,"end":2343.26,"sentiment":"neutral","sentiment_score":0.046275168657302856},{"text":"Well, 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is so weird.","start":2345.08,"end":2346.06,"sentiment":"neutral","sentiment_score":-0.314756341278553}],"sentiment":"neutral","sentiment_score":-0.314756341278553,"channel":0,"num_words":4,"start":2345.08,"end":2346.06},{"sentences":[{"text":"sure.","start":2345.57,"end":2345.97,"sentiment":"neutral","sentiment_score":-0.034334879368543625},{"text":"Go and have a shower.","start":2345.97,"end":2346.93,"sentiment":"neutral","sentiment_score":0.014904186129570007},{"text":"Wake up and then call me back, mate.","start":2346.93,"end":2348.8289,"sentiment":"neutral","sentiment_score":-0.01816160837188363}],"sentiment":"neutral","sentiment_score":-0.007507629692554474,"channel":1,"num_words":14,"start":2345.57,"end":2348.8289},{"sentences":[{"text":"Yeah.","start":2348.68,"end":2348.92,"sentiment":"neutral","sentiment_score":-0.03200706094503403},{"text":"No.","start":2348.92,"end":2349.08,"sentiment":"neutral","sentiment_score":-0.2467042505741119},{"text":"No.","start":2349.08,"end":2349.24,"sentiment":"neutral","sentiment_score":-0.3289386034011841},{"text":"I gotta do things, man.","start":2349.24,"end":2350.28,"sentiment":"neutral","sentiment_score":-0.3034926176071167},{"text":"Saturday.","start":2350.28,"end":2350.68,"sentiment":"neutral","sentiment_score":-0.07472500205039978}],"sentiment":"neutral","sentiment_score":-0.2444264450007015,"channel":0,"num_words":9,"start":2348.68,"end":2350.68},{"sentences":[{"text":"Alright.","start":2350.68,"end":2351.08,"sentiment":"neutral","sentiment_score":0.013771921396255491}],"sentiment":"neutral","sentiment_score":0.013771921396255491,"channel":0,"num_words":1,"start":2350.68,"end":2351.08},{"sentences":[{"text":"Well, I","start":2350.8289,"end":2351.149,"sentiment":"neutral","sentiment_score":-0.011760080233216286}],"sentiment":"neutral","sentiment_score":-0.011760080233216286,"channel":1,"num_words":2,"start":2350.8289,"end":2351.149},{"sentences":[{"text":"Cool.","start":2351.08,"end":2351.58,"sentiment":"neutral","sentiment_score":0.012043032795190811}],"sentiment":"neutral","sentiment_score":0.012043032795190811,"channel":0,"num_words":1,"start":2351.08,"end":2351.58},{"sentences":[{"text":"gotta fucking do things too, mate.","start":2351.149,"end":2352.5889,"sentiment":"negative","sentiment_score":-0.40235237777233124},{"text":"But","start":2352.5889,"end":2352.909,"sentiment":"neutral","sentiment_score":-0.0731295719742775}],"sentiment":"negative","sentiment_score":-0.3553205483726093,"channel":1,"num_words":7,"start":2351.149,"end":2352.909},{"sentences":[{"text":"Alright.","start":2352.68,"end":2353.16,"sentiment":"neutral","sentiment_score":-0.0350920632481575}],"sentiment":"neutral","sentiment_score":-0.0350920632481575,"channel":0,"num_words":1,"start":2352.68,"end":2353.16},{"sentences":[{"text":"anyway,","start":2352.9888,"end":2353.4688,"sentiment":"neutral","sentiment_score":-0.014682207256555556}],"sentiment":"neutral","sentiment_score":-0.014682207256555556,"channel":1,"num_words":1,"start":2352.9888,"end":2353.4688},{"sentences":[{"text":"I'll just.","start":2353.16,"end":2353.82,"sentiment":"neutral","sentiment_score":-0.027269503101706505}],"sentiment":"neutral","sentiment_score":-0.027269503101706505,"channel":0,"num_words":2,"start":2353.16,"end":2353.82},{"sentences":[{"text":"talk to Daniel.","start":2353.4688,"end":2354.189,"sentiment":"neutral","sentiment_score":-0.013312708586454391},{"text":"Let me know, please.","start":2354.189,"end":2355.169,"sentiment":"neutral","sentiment_score":0.0006949082016944885}],"sentiment":"neutral","sentiment_score":-0.005308356136083603,"channel":1,"num_words":7,"start":2353.4688,"end":2355.169},{"sentences":[{"text":"Alright.","start":2354.7988,"end":2355.2788,"sentiment":"neutral","sentiment_score":0.16724523901939392},{"text":"Thank you.","start":2355.2788,"end":2355.919,"sentiment":"positive","sentiment_score":0.5807309150695801},{"text":"Bye.","start":2355.919,"end":2356.419,"sentiment":"neutral","sentiment_score":0.28465908765792847}],"sentiment":"positive","sentiment_score":0.40334153920412064,"channel":0,"num_words":4,"start":2354.7988,"end":2356.419},{"sentences":[{"text":"Okay.","start":2356.2688,"end":2356.7488,"sentiment":"neutral","sentiment_score":0.1782178282737732}],"sentiment":"neutral","sentiment_score":0.1782178282737732,"channel":1,"num_words":1,"start":2356.2688,"end":2356.7488},{"sentences":[{"text":"See","start":2356.5588,"end":2356.879,"sentiment":"neutral","sentiment_score":0.08618771284818649}],"sentiment":"neutral","sentiment_score":0.08618771284818649,"channel":0,"num_words":1,"start":2356.5588,"end":2356.879},{"sentences":[{"text":"Bye.","start":2356.7488,"end":2356.9888,"sentiment":"neutral","sentiment_score":0.1270759552717209}],"sentiment":"neutral","sentiment_score":0.1270759552717209,"channel":1,"num_words":1,"start":2356.7488,"end":2356.9888},{"sentences":[{"text":"you.","start":2356.879,"end":2357.0388,"sentiment":"neutral","sentiment_score":0.1248272955417633}],"sentiment":"neutral","sentiment_score":0.1248272955417633,"channel":0,"num_words":1,"start":2356.879,"end":2357.0388},{"sentences":[{"text":"Bye.","start":2356.9888,"end":2357.4888,"sentiment":"neutral","sentiment_score":0.11148601770401}],"sentiment":"neutral","sentiment_score":0.11148601770401,"channel":1,"num_words":1,"start":2356.9888,"end":2357.4888},{"sentences":[{"text":"Bye.","start":2357.0388,"end":2357.5388,"sentiment":"neutral","sentiment_score":-0.12549211084842682}],"sentiment":"neutral","sentiment_score":-0.12549211084842682,"channel":0,"num_words":1,"start":2357.0388,"end":2357.5388}]},"summary":{"result":"success","short":"The customer is experiencing calls and outbound calls that go to busy status on their RingoTel app. The agent explains that the caller will go to the same status as when they press extension 4 and that the call will go to busy. The agent also explains that the caller will need to manually input the call online and that connectivity problems have occurred recently. The agent suggests checking settings and trying to reboot the customer's computer to see if the issue is resolved and emphasizes the importance of having reliable and secure internet for corporate growth. The customer agrees to call back on a later date."},"intents":{"segments":[{"text":"I've hardly touched it. You've done a lot of it more than what I have, so I don't know what the hell you've done, mate. 20 push ups. haven't done anything. I I don't I don't know what that number is. 8032. It's not in the site. I don't see it anywhere. Yeah.","start_word":17,"end_word":69,"intents":[{"intent":"Fix setup issues","confidence_score":0.0075688525}]},{"text":"So at the moment, where's So the ring Ringo's that you've got set up, that's the one you set up. I didn't do that one.","start_word":299,"end_word":323,"intents":[{"intent":"Address ringo setup issues","confidence_score":0.0011214425}]},{"text":"So the question is, Now it'll go to telephony, but it'll it'll change from online to busy. what what changes online for busy?","start_word":605,"end_word":627,"intents":[{"intent":"Fix online telephony","confidence_score":0.0056270193}]},{"text":"We have the best supply with the best Internet. About our Internet services, including NBM, when we return. Someone lastly.","start_word":682,"end_word":701,"intents":[{"intent":"Obtain assistance with internet","confidence_score":0.00007255934}]},{"text":"We're experiencing or are unusually high volume of calls at the moment. Please stay on the line. We'll be with you as soon as possible. So I'm on back. That's not doing anything wrong. Residential.","start_word":717,"end_word":751,"intents":[{"intent":"Fix call issues","confidence_score":0.00010910138},{"intent":"Check phone availability","confidence_score":0.00012071597}]},{"text":"Domino speaking. Hello? Who is this? Who is this? Yeah.","start_word":763,"end_word":772,"intents":[{"intent":"Receive call back from domino speaking","confidence_score":0.000018490204}]},{"text":"if it's got to do with the that ring hotel. What do you call it? Ring group? Yeah. But see Because this that ring group, you said you had the numbers there, and it'll ring all the extensions. Right? yeah.","start_word":948,"end_word":987,"intents":[{"intent":"Fix ring group issue","confidence_score":0.13637672}]},{"text":"Can I change that? Like, can I just put it to my RingoTel app?","start_word":1623,"end_word":1636,"intents":[{"intent":"Change ringor","confidence_score":3.2979628e-7}]},{"text":"Like, can I just put it to my RingoTel app?","start_word":1627,"end_word":1636,"intents":[{"intent":"Put ring tell app","confidence_score":0.006037204}]},{"text":"Well, test it.","start_word":1750,"end_word":1752,"intents":[{"intent":"Test service","confidence_score":0.00034024124}]},{"text":"That that's an issue. But why? Is the mute button on, or what's wrong with the app? Is she doing it from a handset? Is she doing it from Bluetooth?","start_word":2109,"end_word":2138,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.17253247}]},{"text":"Just get her to call someone from her app. I just wanna make sure that she can listen and receive, like, talk on the phone. Try to get her to call my mobile. I just wanna see the same What's problem your with mobile her. number?","start_word":2360,"end_word":2405,"intents":[{"intent":"Fix mobile issue","confidence_score":0.037041735}]},{"text":"So can we just check the RingoTel settings for the mic and everything? Hang on.","start_word":2534,"end_word":2548,"intents":[{"intent":"Check settings","confidence_score":0.4109175},{"intent":"Access settings","confidence_score":0.034319635}]},{"text":"What are you using? Windows?","start_word":2717,"end_word":2721,"intents":[{"intent":"Confirm setup","confidence_score":0.0068029016}]},{"text":"I think that's where the problem is. If it defaults to primary, maybe it doesn't know what the primary is. I don't know. Like, it's just the laptop issue. Hang on.","start_word":2857,"end_word":2887,"intents":[{"intent":"Fix problem","confidence_score":0.004114387}]},{"text":"Maybe the software updated, and it didn't update the the audio properly with them.","start_word":3227,"end_word":3240,"intents":[{"intent":"Fix technical issues","confidence_score":0.020080242}]},{"text":"Are you looking for Internet that's fast, reliable, and secure? We're proceeding.","start_word":3769,"end_word":3780,"intents":[{"intent":"Obtain internet support","confidence_score":0.000026134525}]},{"text":"It should then go, send to queues, 1234, sales, accounts, tech support, and telephony.","start_word":4125,"end_word":4138,"intents":[{"intent":"Educate on telephony","confidence_score":0.0003514861}]},{"text":"I mean, worst case scenario, if you really Let wanna me just test try again the the other number. Hang on a sec.","start_word":4441,"end_word":4463,"intents":[{"intent":"Test","confidence_score":0.026825516}]},{"text":"Ask us about our Internet services, including NBN, when we return.","start_word":4489,"end_word":4499,"intents":[{"intent":"Request nbn","confidence_score":0.07468941}]},{"text":"Airtel offers 247 emergency support no matter where you are or what time it is. One of our experts is always here, ready to help you.","start_word":4511,"end_word":4536,"intents":[{"intent":"Request support","confidence_score":0.0019303248}]},{"text":"One of our experts is always here, ready to help you.","start_word":4526,"end_word":4536,"intents":[{"intent":"Help","confidence_score":0.1055264}]},{"text":"One of our experts is always here, ready to help you. I said just bloody right. Yes. I actually lost the whole story. It's changed. The connectivity between businesses and networks. That'll be coming Can you ring call me a holler?","start_word":4526,"end_word":4566,"intents":[{"intent":"Respond","confidence_score":0.0025669124}]},{"text":"If you do not wish for this to occur She checks her status, and it's saying busiest.","start_word":4645,"end_word":4661,"intents":[{"intent":"Check status","confidence_score":0.34620446}]},{"text":"So that could be a problem. Okay.","start_word":5037,"end_word":5043,"intents":[{"intent":"Fix application issue","confidence_score":0.00021546804}]}]},"sentiments":{"segments":[{"text":"Hello, gorgeous?","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.5452121496200562},{"text":"Domi, dummy, dummy.","start_word":2,"end_word":4,"sentiment":"neutral","sentiment_score":-0.19887278974056244},{"text":"Why do I have to save myself?","start_word":5,"end_word":11,"sentiment":"negative","sentiment_score":-0.536685585975647},{"text":"I'm really I listen, mister.","start_word":12,"end_word":16,"sentiment":"neutral","sentiment_score":-0.1586414873600006},{"text":"I've hardly touched it. You've done a lot of it more than what I have, so I don't know what the hell you've done, mate.","start_word":17,"end_word":41,"sentiment":"negative","sentiment_score":-0.4368511140346527},{"text":"20 push ups.","start_word":42,"end_word":44,"sentiment":"neutral","sentiment_score":-0.1752547323703766},{"text":"haven't done anything. I I don't I don't know what that number is.","start_word":45,"end_word":57,"sentiment":"negative","sentiment_score":-0.36027687788009644},{"text":"8032. It's not in the site. I don't see it anywhere. Yeah. Okay. Where do you see that number? Wait. Wait. I don't know. You you told me that number. Sorry. I just gotta just gotta do something. You know? Yeah. You wrote that number in the chat. So if I'm thinking, is that part of your numbers or what? What? Are you sure I wrote that number? Let me check. Alright. 61 I just copied and paste what you wrote. You wrote 61391218032. Oh, sorry. What else? I can't even see that number. Oh, shit. I did too. Yeah. No. That my bad is 8132. Not 80. 81. I'll write it again. Alright? Write it again, So Sam. Copy it. Yeah. Okay. oh my god. 6139. I'll do it from the start. I wanna know exactly what you want so I can find out how to set it up. Just giving you the number now. Alright. I'll just copy it to make So sure what you I've done, I've got RingoTel already set up to receive this call. Right? But I want the same user or the same receptionist to also receive calls from two other extensions, the Yeah. tech support one and the accounts one. Hold on. And Hold I'll on. set up the RingoTel the way you set it, but it just goes to busy. The the the number goes to busy, so it doesn't ring out. So at the moment, where's So the ring Ringo's that you've got set up, that's the one you set up. I didn't do that one. what what do But, you mean I mean, the you one know, upsell? that I'm not trying to get out of trouble so you don't spank me because I want you to. But look, I don't even know okay. So where's your handset? No. That my handset's here at ah, okay. Is it because it's registered to the handset as well? You can only register the RingoTel app to one extension. Which Well, extension that's do you want it to? already done to telephony. So where's that That's it. That's with one of the girls. She's married. There. It's with one of the girls. So Okay. that works. Yes. If you call if you call the number direct, it'll call out. Alright. Let let me get this straight. I'm in I'm in the cloud phone system, and you're saying okay. So just start it from the beginning. I call into what number first? What's the inbound number that I call? That number just put on there. Now let's start from the very beginning. Is that the number I call, the actual number? Yes. Wait a second.","start_word":58,"end_word":508,"sentiment":"neutral","sentiment_score":-0.0455236562141558},{"text":"No. It doesn't make sense.","start_word":509,"end_word":513,"sentiment":"negative","sentiment_score":-0.3942784368991852},{"text":"Or what about your other number, your 1800 number? Isn't that the start of it? Yeah. But this is okay. So we're talking about the IVR. Alright. So if you call the IVR and you press extension 4, Yeah.","start_word":514,"end_word":552,"sentiment":"neutral","sentiment_score":-0.09646157175302504},{"text":"it goes to busy.","start_word":553,"end_word":556,"sentiment":"negative","sentiment_score":-0.37836161255836487},{"text":"It won't go to the actual call unless I call that extension number directly. So you're saying if you go through the IVR, you press number 4, which was what? It's telephony. Number 4 is telephony. Correct. Alright. Yeah. So it does not send it to telephony. So the question is, Now it'll go to telephony, but it'll it'll change from online to busy. what what changes online for busy? The ring hotel. Yep. One second. I got I got my auntie next door. Can I hold it? Yeah. Hang on. Let me just hang on. Let's see. Let me just get by other time.","start_word":557,"end_word":661,"sentiment":"neutral","sentiment_score":-0.06366269928181455},{"text":"Welcome, and thanks for calling Airtel, providing you with unlimited Is Internet fast reliable and secure?","start_word":662,"end_word":677,"sentiment":"positive","sentiment_score":0.5697534680366516},{"text":"Well, we're the Internet. We have the best supply with the best Internet. About our Internet services, including NBM, when we return. Someone lastly. Yeah. I don't. Sorry. My kids are next door now. Make sure you're in today.","start_word":678,"end_word":716,"sentiment":"neutral","sentiment_score":0.07945813238620758},{"text":"We're experiencing or are unusually high volume of calls at the moment.","start_word":717,"end_word":728,"sentiment":"negative","sentiment_score":-0.4246623516082764},{"text":"Please stay on the line. We'll be with you as soon as possible. So I'm on back.","start_word":729,"end_word":745,"sentiment":"neutral","sentiment_score":-0.16979698836803436},{"text":"That's not doing anything wrong.","start_word":746,"end_word":750,"sentiment":"negative","sentiment_score":-0.34085792303085327},{"text":"Residential. Yeah. So I'm I'm back. Let's go. So Hello. It's here. Domino speaking. Hello? Who is this? Who is this? Yeah. Yeah. Yeah. We're fix yeah. We're fixing up. Just call it by Teams, not on the phone, please. Okay? Okay. Bye. You there? Yeah. Yeah. Yeah. Yep. Alright. Let's go through it now. Okay. So she's so so when she receives a call, Yeah. it goes the the instead of having an online on the RingoTel, it goes to busy state status. And when it goes to busy status, the customer cannot hear her until she changes it back to online. So her, what, her app goes to busy or her handset goes to busy? No. It has the ring that tell me. Yeah. She hasn't got a handset. Right. So it automatically goes to busy. Yeah. So that's the only problem. It's not like it doesn't ring. It'll ring okay. So if I'm if I'm using the IVR, Yeah. okay, I'll press the number 4. It goes to test. It it goes to busy instead of staying online. You you mean on the actual app, it goes busy? Yes. So I don't know No. if it's got to do with the that ring hotel. What do you call it? Ring group? Yeah. But see Because this that ring group, you said you had the numbers there, and it'll ring all the extensions. Right? yeah. But wait a second. But I'm on a phone call with you now. Yeah. It says I'm busy on my RingoTow app. Yeah. Because you're calling me, and you're talking to me. Right? Yeah. Exactly. But you're saying that she needs to manually put it online? Yeah. Oh, I don't know. I'm confused, man. Like, it says, like so does it ring her or not? And she can put her online, and she can still talk to the the the person. This is what you get. I'm just texting you now. This is what you write me. Do you see that? Hold on. I actually tried calling leads, though. I did not hear the dial tone when it was on busy status. Then I changed it to online and heard it.","start_word":751,"end_word":1118,"sentiment":"neutral","sentiment_score":-0.07720534961022761},{"text":"Now I think customer cannot hear me.","start_word":1119,"end_word":1125,"sentiment":"negative","sentiment_score":-0.35001540184020996},{"text":"Well, that's that's calling out.","start_word":1126,"end_word":1130,"sentiment":"neutral","sentiment_score":-0.2579793930053711},{"text":"That's not receiving a phone call, so that's different as well.","start_word":1131,"end_word":1141,"sentiment":"negative","sentiment_score":-0.34937697649002075},{"text":"Yeah. So what are we trying to fix? Are we trying to fix inbound, or we're trying to fix outbound? I think she's talking about outbound, We not we inbound. we we're gonna fix up all outbound calls coming in and going out. Well, we're gonna do one at a time to this. So what do you want me to fix or try Well, to look incoming at? calls first and then outbound call and outbound So call. you think that the IVR does not send the call to her her Well, phone? call it call it call the 1800. Yeah. I'm doing it now.","start_word":1142,"end_word":1246,"sentiment":"neutral","sentiment_score":-0.06625682860612869},{"text":"Welcome, and thanks for calling Airtel, providing Yeah.","start_word":1247,"end_word":1254,"sentiment":"positive","sentiment_score":0.43342047929763794},{"text":"you with unlimited Internet bundles. Please note that this call will be I'll press number 4 now. If you do not Are you looking for Internet that's fast, reliable, and secure? Well, we're just needing because you've got the best supplier of the best Internet. Talk to us about our Internet services, including NBN, when we return. Luckily, connectivity problems lately happen between nine Are we in business hours or we're in after business She's sales? not she's not receiving the call. Six to four. No, ma'am. So there's no call going through. But if I ring up the extension number directly, it'll go And I'll get a busy. through. No. No. No. If I call the number directly, it'll go through. It should pick up. Or I'll go If I'd call send through. it through the IVR, it'll go busy. Yeah. But only in after hours. No. So this is still part of your business hours? Yes. What number are you calling Okay. The from bloody the start? number I put on there, the the number I gave you, that extension number. Yeah. No. But the first number you called. Mommy. What first number? What are you talking about? Are you calling the 1800 number, or what are you calling? No. I'm calling the 1800. But do you understand English? If I call the IVR, that's the 1900 number, it'll Yeah. go to busy. If I call the extension directly, it'll call out to the actual Okay. app.","start_word":1255,"end_word":1503,"sentiment":"neutral","sentiment_score":-0.025211790576577187},{"text":"I don't know, man. How come you get these little annoying little bugs or wherever I they don't are?","start_word":1504,"end_word":1522,"sentiment":"negative","sentiment_score":-0.4432033896446228},{"text":"bloody know, mate. It's not And my no platform.","start_word":1523,"end_word":1531,"sentiment":"neutral","sentiment_score":-0.28456956148147583},{"text":"no I don't one else know. is having issues, man. Far out. And I'm not a troubleshooting guy to to freaking step by step and go through things on a Saturday morning to help you.","start_word":1532,"end_word":1566,"sentiment":"negative","sentiment_score":-0.41622182726860046},{"text":"So wow.","start_word":1567,"end_word":1568,"sentiment":"neutral","sentiment_score":-0.2878307104110718},{"text":"I I don't know. I have to test it myself. Gotta hang up the but that's the problem. She she's not gonna answer the phone, so I don't even know if it's gonna go through or not.","start_word":1569,"end_word":1605,"sentiment":"negative","sentiment_score":-0.41037702802065257},{"text":"Right?","start_word":1606,"end_word":1606,"sentiment":"neutral","sentiment_score":-0.14362527430057526},{"text":"No.","start_word":1607,"end_word":1607,"sentiment":"negative","sentiment_score":-0.4085879325866699},{"text":"She won't if you do if you use the IVR, the 1800 number, no. Yeah. Can I change that? Like, can I just put it to my RingoTel app? I don't know. See if What it works. do you mean? I wanna You could I wanna do it till you you'll ring the tell up if you want, see if it works, actually, whatever. why don't you put it to your RingoTel app? But the thing is I needed to work on that ring that tell app, so I'm not sure why we're going around in corners. Well, I just wanna make sure there's an error. If there's no error, then there's no issue. Right?","start_word":1608,"end_word":1722,"sentiment":"neutral","sentiment_score":-0.08534085005521774},{"text":"Well, if it's not calling you up to that number, there's definitely an error.","start_word":1723,"end_word":1736,"sentiment":"negative","sentiment_score":-0.4810866713523865},{"text":"Well, I think it's calling out, but okay. I need to test it. Well, test it.","start_word":1737,"end_word":1752,"sentiment":"neutral","sentiment_score":-0.09544181078672408},{"text":"I can't because no one's gonna pick up.","start_word":1753,"end_word":1760,"sentiment":"negative","sentiment_score":-0.372778981924057},{"text":"I don't know. Well, Just if they don't pick up, there's already an error there. Right? no. Why would it be an error? Well, then why would it not she won't pick up. The only reason if she doesn't pick up, she's she's not near the phone. She can't leave the phone when the house she's gonna pick up. Well, that phone's registered. So she's got a physical handset there. Right? She's got a Yealink No. No. there. The physical handset, I've got it, not her. You've got the physical handset. That's what I'm saying. Is that causing the issue? No. No. It shouldn't be a problem. Is is that ringing though as well? Yeah. My yeah. That's ringing Okay. my one. So Yeah. that's that's not a problem. Okay. So we worked that out. And then she's got the actual app on Correct. her side. Yes. Correct? And that's that's ringing or not ringing. When I call the IVR and I press extension 4, it is not ringing.","start_word":1761,"end_word":1929,"sentiment":"neutral","sentiment_score":-0.14347628113874317},{"text":"It just changes from online to busy.","start_word":1930,"end_word":1936,"sentiment":"negative","sentiment_score":-0.3444958031177521},{"text":"I don't know. 03 just wanna call this number. Oh, from my mobile phone number, 0391218132. So you're telling me when I call this, It's your just hand still still your handset's still pick up. ringing and her her app's ringing. Right? Okay. I can hear your phone ringing, which is the handset, and then her app should pick up as well. Correct? She she can hear the phone ring now. She probably picked up. No. Someone's picked up. Maybe it's her. But okay. Someone's picked up, but okay. Is she talking to No. She's not. She's on speaker phone. What's her name, Marie, is it? Or Marry now or not Marinel. married. Marie. Hi, Marie. Can you hear me? Hello, Mari? Hello? She can't. Maybe she can hear me, but she's not talking back. Talk back. Not sure. But she's She can can hear you you. hear me? Okay. Okay. So she's saying she thinks she's not audible, so you can't hear her. She's talking back to you. Oh, okay. No. That that's an issue. But why? Is the mute button on, or what's wrong with the app? Is she doing it from a handset? Is she doing it from Bluetooth? No. She's doing it directly from the app and the handset. A headset. She's using a headset. Okay. Well, I don't know.","start_word":1937,"end_word":2160,"sentiment":"neutral","sentiment_score":-0.11051006615161896},{"text":"I can't hear it.","start_word":2161,"end_word":2164,"sentiment":"negative","sentiment_score":-0.36149492859840393},{"text":"But the call said so does this happen when she calls other people, like outbound?","start_word":2165,"end_word":2179,"sentiment":"neutral","sentiment_score":-0.2662662863731384},{"text":"There's a problem as well?","start_word":2180,"end_word":2184,"sentiment":"negative","sentiment_score":-0.3954327404499054},{"text":"She's, No. they can't Just today. hear you? Just today. Yeah. Because we probably do that ring that tell group thing that you said it it would work, Well, but I it doesn't work. I haven't done anything because the the what's No. it I called? tried it this morning, and that's why I picked it up.","start_word":2185,"end_word":2241,"sentiment":"neutral","sentiment_score":-0.1277814036921451},{"text":"It's not working.","start_word":2242,"end_word":2244,"sentiment":"negative","sentiment_score":-0.4555661082267761},{"text":"What did you try this morning? What did you do? I went in, and I had a look at the ring hotel groups. I went to edit, and Ring I groups, you was mean? yeah. Ring groups. Yeah. Yeah. And then? Nothing happens. What do you mean nothing happens? Oh, Did you you can just hear the welcome. You can hear the welcome now, but when you click on number four through the IVR, it just goes to busy. Did you change anything on the cloud phone No. system, the masking? No. So nothing's changed. No.","start_word":2245,"end_word":2340,"sentiment":"neutral","sentiment_score":-0.08602149784564972},{"text":"And then you just found this random error that she can't hear calls coming in.","start_word":2341,"end_word":2355,"sentiment":"negative","sentiment_score":-0.43370091915130615},{"text":"Well, I don't know. Just get her to call someone from her app. I just wanna make sure that she can listen and receive, like, talk on the phone. Try to get her to call my mobile. I just wanna see the same What's problem your with mobile her. number? 04 Yep. 888833 Double eight double eight. yeah. 3366. Alright. She's calling that number now. Yep. Because y'all don't want Paula. Hello, Marie? Okay. So I can't hear her, but she can hear me. Probably. Can she hear me? Could she just please check her settings on the phone? Like, maybe it's muted. Is she using a Bluetooth headset, or she's just using the speakerphone? Can she put on the speakerphone on the actual app? No. He can she can hear you. Yeah. Okay. But I can't hear her. So what's It's not the a speakerphone. No. It's directly from the head headset. headset on Yeah. her computer. Is it is this installed on her computer or on her phone? On a computer. It's installed on a computer. So can we just check the RingoTel settings for the mic and everything? Hang on. I'm gonna log in through TeamViewer. Just check the settings. Maybe the settings on mute or there's the wrong mic. When was the last time she used that and it worked? I don't know. I don't know. I'm gonna just I'm gonna go directly into the computer and have a look, Yeah. and you could just walk me through. Yeah. Because the other one, Paula, she can receive and make calls. Okay. So that part's fine. Yep. But I don't know Yeah. what's But with some of Maurice. the other ones, it's just this one here for some reason. Oh, check the settings. I don't know. Well, that's what I'm doing now. Hang on. This isn't, like, a huge issue. Like, it should just be microphone settings on. That's it. Nothing to do with the platform system. Audio. I don't know. It was My working audios. good yesterday.","start_word":2356,"end_word":2696,"sentiment":"neutral","sentiment_score":-0.06189134721357452},{"text":"That's the thing. It was working good yesterday.","start_word":2697,"end_word":2704,"sentiment":"positive","sentiment_score":0.4476759433746338},{"text":"It just went off today. Well, I don't know. The Windows, man. What are you using? Windows? Windows 11. Windows 11. Okay. So let's go to Okay. So let's go to Settings. Settings? Yep. Settings. Yep. Yep. I think we Alright. had this problem I think before, we had this like, problem before. Like, months ago. You six guys couldn't months look ago, at the you audio. guys didn't get the audio, but you guys Wait. I'm gonna hang up the Alright. Let me hang up. Yeah? Yeah. I'm here. Sean? Come on, man. So Yeah. I'm in settings, Yeah. and I got audio. Right? I go to audio. Yeah. What does it say? Primary audio device or something? Primary sound device. Change it. Set it. Select something. Okay. So you got the Habra No idea, man. Just just pick something. Make sure yeah. it works. I think it's that one there. I think that's where the problem is. If it defaults to primary, maybe it doesn't know what the primary is. I don't know. Like, it's just the laptop issue. Hang on. Let me just call now.","start_word":2705,"end_word":2892,"sentiment":"neutral","sentiment_score":-0.06660023700208106},{"text":"Fucking shit, man. I don't fucking see to that. Alright. It's just very annoying.","start_word":2893,"end_word":2906,"sentiment":"negative","sentiment_score":-0.684234619140625},{"text":"Welcome, and thanks for calling in. Alright. So it goes too busy for some reason.","start_word":2907,"end_word":2921,"sentiment":"neutral","sentiment_score":-0.10115404427051544},{"text":"I don't know why, which is bloody weird, man.","start_word":2922,"end_word":2930,"sentiment":"negative","sentiment_score":-0.4230418801307678},{"text":"Is it? What I was saying is that the automatic call pickup, call waiting's on, number of inbound ones to audio. Okay. Hot keys. And this is through the IVA. If I call direct, which I'm gonna do now, hang on, just to make sure everything's working properly. Yeah. But the first thing is we gotta make sure she can receive and hear phone calls. Well, that's The the right. mic's That's not working. what it was working.","start_word":2931,"end_word":3008,"sentiment":"neutral","sentiment_score":-0.047878365963697433},{"text":"This is what I'm saying, mister mister fucking know it all. Fuck me, man.","start_word":3009,"end_word":3022,"sentiment":"negative","sentiment_score":-0.4796336889266968},{"text":"I'm telling you. It was working yesterday. Woah. I was working yesterday. What's changed How fucked this?","start_word":3023,"end_word":3039,"sentiment":"neutral","sentiment_score":-0.2091607004404068},{"text":"is shit, mate? How fucking Kia?","start_word":3040,"end_word":3045,"sentiment":"negative","sentiment_score":-0.38557204604148865},{"text":"So This what's the number again? Where is is it? crazy. 03039121 Has she rebooted her computer since? 81328132. Maybe she just needs a reboot. Alright. Now it's calling. Alright? Well, calling's good, but what about the settings to here? Pick up. Yes. She can hear you. I can hear her. I can hear her. I heard her. That's a good thing. Speak. Speak. Speak. Speak. Microphone. So it changes. Can you hear me now? Can you hear me now? I can hear you. Can you hear me now? I can hear you. Can you hear me? Yes. I can hear you. Yes. I can hear you. So it must have been that time. Must have been that time. It was just writing for me yesterday, but I think I went over this morning when he Okay. So why does that come back to why does that come back to crying? So it Can works you hear now. me now? Can you hear me now? Can you hear me now? Can you hear me now?","start_word":3046,"end_word":3220,"sentiment":"neutral","sentiment_score":-0.026355737974601133},{"text":"Oh, that's weird. Oh, that's weird. Maybe the software updated, and it didn't update the the audio properly with them.","start_word":3221,"end_word":3240,"sentiment":"negative","sentiment_score":-0.3754376769065857},{"text":"Well, how do I do that? How do I how do I do that? I don't know, but it's working now. That's the main thing. No. It doesn't say any it's got on that website. Okay. I don't know. But we fixed it. That's the main thing. Yeah. But all I did was to change it and put it back to the library, and it's working.","start_word":3241,"end_word":3306,"sentiment":"neutral","sentiment_score":-0.02064414508640766},{"text":"It's working. It's working.","start_word":3307,"end_word":3310,"sentiment":"positive","sentiment_score":0.393256276845932},{"text":"I don't know. Can you Let hang me up let on her me just side? Because try the there's IVR. there's a huge Alright. echo. Thanks. Let me try the RVR now. Okay. You do that.","start_word":3311,"end_word":3346,"sentiment":"neutral","sentiment_score":0.002760294359177351},{"text":"Welcome, and thanks for calling Airtel, providing you with unlimited Internet bundles.","start_word":3347,"end_word":3358,"sentiment":"positive","sentiment_score":0.41364866495132446},{"text":"Please note that this call will be recorded for training purposes. See, that's the problem.","start_word":3359,"end_word":3373,"sentiment":"neutral","sentiment_score":-0.05236470699310303},{"text":"It doesn't go it doesn't go to the phone. It just goes busy.","start_word":3374,"end_word":3386,"sentiment":"negative","sentiment_score":-0.3929224908351898},{"text":"Yep. So I'll do I'll press number 4, and it just goes from online to telephone busy. And I think this was working that was working yesterday as well. Or maybe it wasn't. I don't know. I I really don't know. don't know. I'm not sure. So you're saying so what's the problem now? It it doesn't. No. If I got to if I use the 1800 number and I Call select through. option 4, Yep. it goes from offline from online to busy. But if I call direct, it'll go to busy, but I'm calling out. She can pick up the phone. I can hear her now. Okay. So what do we do now? I don't know. I'm not the bloody expert. Well, we fixed the audio thing, so she should be able to receive calls still. Right? If we go through the IVR. No. No.","start_word":3387,"end_word":3533,"sentiment":"neutral","sentiment_score":-0.09908682746546608},{"text":"She won't receive calls because people don't have her direct number.","start_word":3534,"end_word":3544,"sentiment":"negative","sentiment_score":-0.380526602268219},{"text":"They ring up the 1800 number and press option 4, extension 4. But if you do that, it goes to busy, and then she can't she won't receive the call.","start_word":3545,"end_word":3574,"sentiment":"neutral","sentiment_score":-0.3097648024559021},{"text":"She won't even hear it ringing.","start_word":3575,"end_word":3580,"sentiment":"negative","sentiment_score":-0.423896849155426},{"text":"She needs the So it doesn't ring if you go through the IVR.","start_word":3581,"end_word":3593,"sentiment":"neutral","sentiment_score":-0.2387738674879074},{"text":"That's what you're saying.","start_word":3594,"end_word":3597,"sentiment":"negative","sentiment_score":-0.3664601445198059},{"text":"phone.","start_word":3598,"end_word":3598,"sentiment":"neutral","sentiment_score":-0.1945788562297821},{"text":"Fuck it up, mate.","start_word":3599,"end_word":3602,"sentiment":"negative","sentiment_score":-0.6969217658042908},{"text":"What drugs are you on, man? Man, I'm just waking up to a Saturday morning when I wanna do Oh, something well, that's two of us now, bro. So I reckon it could be maybe because it's registered to my handset maybe. else. No. It's fine. It should be fine. You can have one extension, have a handset, and have a RingoTail app. It's just that, you know, one RingoTail app is in another country. I mean, that shouldn't be a problem. Right? Well, it is. Woah. But the other ones are working, you said. Right? So the other girls ring it till after working. Right? Yeah. Let me let But wait me a just second. check. Does that have physical handsets or not? No. They haven't had any physical hazards So you're over the there. only one with Yeah. the physical handset.","start_word":3603,"end_word":3745,"sentiment":"neutral","sentiment_score":0.03283252194523811},{"text":"Welcome, and thanks for calling I'm gonna call sales.","start_word":3746,"end_word":3754,"sentiment":"positive","sentiment_score":0.43262845277786255},{"text":"Alright? Limited interest Okay. in rentals. Please note that this call will be recorded. Are you looking for Internet that's fast, reliable, and secure? We're proceeding.","start_word":3755,"end_word":3780,"sentiment":"neutral","sentiment_score":0.15206927061080933},{"text":"You can become the best supplier of the best Internet.","start_word":3781,"end_word":3790,"sentiment":"positive","sentiment_score":0.38535812497138977},{"text":"Ask us about our Internet services, including NBN, when we return. Literally, connectivity problems only happen between nine and five. Change and connectivity between businesses and networks is only becoming more and more necessary for corporate growth. If you're looking to take your business to the next level, make sure your Internet We're experiencing our unusually high volume of calls at the moment. Please stay on the line, and we'll be with you as soon as possible. Come on.","start_word":3791,"end_word":3869,"sentiment":"neutral","sentiment_score":-0.02500319667160511},{"text":"That was a good she put me on the phone.","start_word":3870,"end_word":3879,"sentiment":"positive","sentiment_score":0.4267879426479339},{"text":"Exceeded. Three. Okay. So she's on the phone. That's why. Okay. So it is working or it isn't working? Well, it normally does work because when I use the accounts and all that, I'll call them and I'll press those numbers, it goes directly to them. But for some reason, I don't know what's going on, mate. I haven't done anything. I haven't touched anything. All I did is I go I went to the the the ring group to Yeah. make sure everything was there. And then when I was trying it, I was it was showing me that it's not working. The ring group. Yeah. I see the ring group as nine nine eight. They just called it music background, and what it does is it just rings everyone in that group. Oh, it's not it's not working. But you have to send it from the IVR, don't you? That's well, that's right. Well, let's work for the beginning. So you call the 1800 number. It goes to a time condition. Right? So it Yeah. goes to 777. So step Mhmm. through this all over again. Time condition. Right? 777, which is the business hours. So we're looking at the business hours. Okay? So it's saying so if it's a Saturday, nine to four is still business hours, then it will go to the business IVR. Alright? So then we'll Yep. go to the business IVR IVR business hour. Okay? The 997. It should then go, send to queues, 1234, sales, accounts, tech support, and telephony. So you press 4, you get to telephony for the queue. So then you look under the queue. What happens in 4? 4 for the queue, telephony. It'll go to the it'll go to the extension, but it'll come up busy. Well, it will go directly to the extension, and then It'll show busy, so there's no call. It'll just go straight to busy. It doesn't go to the extension where it calls, and then pick up a call. Hello, Cliff. Give me one second. Did you do something wrong here? No. That's fine. It's just gonna the queue would just go to 4, which is that final extension, which is fine. Right? Yeah. Okay. Okay. So I don't know. It's like the flow is seems logical. And you if you go to that, then it should ring 4, which should then ring your phone, the handset, and also the Mari's Mari's app. Right? Marinel, she's extension 4. Yep. Correct. So So when if we you do call that 1800 number yep. and you press extension 4, it'll go to the extension, but it'll go from online to busy. And for some reason it does that, she can't she won't be able to hear or pick up the call. Online speed on her app. Yes. So then she can physically put it to online, and then it works. No. Is that No. okay?","start_word":3880,"end_word":4370,"sentiment":"neutral","sentiment_score":-0.008833926539041118},{"text":"You can't change it.","start_word":4371,"end_word":4374,"sentiment":"negative","sentiment_score":-0.3461802899837494},{"text":"You can't change it. No. Why We can't don't you change change it. it? I tried that already. Oh, okay. So The thing is you shouldn't have to do that anyway. yeah. Yeah. I know. She shouldn't have to do that, but it's okay. Well, I don't know. And what? We tried this now, and it does the same thing. It goes to busy. Yep. I mean, worst case scenario, if you really Let wanna me just test try again the the other number. Hang on a sec.","start_word":4375,"end_word":4462,"sentiment":"neutral","sentiment_score":-0.14152423114600507},{"text":"Welcome, and thanks for calling Are you looking for Internet that's fast, reliable, and secure? Proceed because you found the best supplier of the best Internet.","start_word":4463,"end_word":4488,"sentiment":"positive","sentiment_score":0.34356483817100525},{"text":"Ask us about our Internet services, including NBN, when we return. Luckily, connectivity problems only happen between nine and five. No. Whatever. Airtel offers 247 emergency support no matter where you are or what time it is. One of our experts is always here, ready to help you. I said just bloody right. Yes.","start_word":4489,"end_word":4542,"sentiment":"neutral","sentiment_score":0.07141229510307312},{"text":"I actually lost the whole story. It's changed.","start_word":4543,"end_word":4550,"sentiment":"negative","sentiment_score":-0.3961640000343323},{"text":"The connectivity between businesses and networks. That'll be coming Can you ring call me a holler? She was on the phone. Welcome, and thanks for calling Airtel, providing you with unlimited Internet Are you looking for Internet that's fast, reliable, and secure? Well, Christine, because I'm the best supplier of the best Internet. Ask us about our Internet services, including NBN, when we return. It's not ringing. Sorry. Welcome, Say that again. and thanks for calling Airtel, providing you with unlimited Internet bundles. Please note that this call will be recorded for training purposes. If you do not wish for this to occur She checks her status, and it's saying busiest. So she's having the same problem too now. But did the call go through or not or just flagged it as busy without entering it? Are you looking for Internet that's fast, reliable Yeah. The call went through, but she's getting status busy. Business busy. Ask us about our Internet services, including NBN, when we return. That's I that's don't know, man. it's As happening long as with all the extensions now.","start_word":4551,"end_word":4733,"sentiment":"neutral","sentiment_score":-0.02710982970893383},{"text":"it doesn't make sense.","start_word":4734,"end_word":4737,"sentiment":"negative","sentiment_score":-0.4237731099128723},{"text":"Well, I don't know, mate. Yes. My status is busy, but no ringing. My status is busy, but no ringing. So she can't even hear So the ring. so if you have a look at her ring hotel, it's saying busy.","start_word":4738,"end_word":4778,"sentiment":"neutral","sentiment_score":-0.2254726141691208},{"text":"So if it's busy, it means it's rejecting the call. So it will go from online to busy, but the course is rejected.","start_word":4779,"end_word":4801,"sentiment":"negative","sentiment_score":-0.37194374203681946},{"text":"You can't Okay.","start_word":4802,"end_word":4804,"sentiment":"neutral","sentiment_score":-0.3002912998199463},{"text":"you can't pick it up. You can't hear it. You can't change it from busy to online.","start_word":4805,"end_word":4821,"sentiment":"negative","sentiment_score":-0.3937320709228515},{"text":"So for some reason, when you send the IVR to that number, it automatically changes from online to busy. So you might need to talk to Daniel about that and find out what's going on.","start_word":4822,"end_word":4856,"sentiment":"neutral","sentiment_score":-0.2774865925312042},{"text":"It's very bizarre.","start_word":4857,"end_word":4859,"sentiment":"negative","sentiment_score":-0.571541428565979},{"text":"So you're saying this only just happened recently Yeah. or Just has today. it been happening all the time? Well, I don't think it's been happening all the time because when I'm out in the road and I call the girls, I'll always call the 1800 number and press it just to make sure it's been working. Mhmm. Yeah. And that's been working. But it's not work it hasn't been working today Alright. at all. So let me get this right. You call the 13 the 1800 number. You go through the IVR system during business hours. You press 4 for telephony or you press any other queue that you wanna go to. It'll Their change the softphones it'll change the status from online to busy. their cell phone will change from online to busy, and the call does not go through. And they can't Yeah. they can't hear a ring Yeah. or nothing. That's right. So automatically but if you call them directly on their extension, then it works. Number, it'll get through. Yeah. Okay. Alright.","start_word":4860,"end_word":5036,"sentiment":"neutral","sentiment_score":-0.08403483778238297},{"text":"So that could be a problem.","start_word":5037,"end_word":5042,"sentiment":"negative","sentiment_score":-0.349137544631958},{"text":"Okay. Alright. I'll just talk to Daniel about it. I don't know how to fix it. If Yeah. Alright. it is a problem. Yeah. Okay. Yep. Alright. Cool. At least we sort of know a bit, but maybe it's a PC RingoTel thing because I'm always doing on my mobile phone, the RingoTel. No issues. Well, maybe we've been using the PC for the last Oh, over twelve months on the ring. I tell we never had any problems okay. with it. So then that's a recent thing. Okay. Alright. Well, I I'm don't telling know. you, This is so weird. sure. Go and have a shower. Wake up and then call me back, mate. Yeah. No. No. I gotta do things, man. Saturday. Alright. Well, I Cool.","start_word":5043,"end_word":5170,"sentiment":"neutral","sentiment_score":-0.04264781018719077},{"text":"gotta fucking do things too, mate.","start_word":5171,"end_word":5176,"sentiment":"negative","sentiment_score":-0.396182119846344},{"text":"But Alright. anyway, I'll just. talk to Daniel. Let me know, please. Alright.","start_word":5177,"end_word":5189,"sentiment":"neutral","sentiment_score":0.0054252720437943935},{"text":"Thank you.","start_word":5190,"end_word":5191,"sentiment":"positive","sentiment_score":0.5638107657432556},{"text":"Bye. Okay. See Bye. you. Bye. Bye.","start_word":5192,"end_word":5198,"sentiment":"neutral","sentiment_score":0.1501573920249939}],"average":{"sentiment":"neutral","sentiment_score":-0.08203462905461407}}}}