{"metadata":{"transaction_key":"deprecated","request_id":"01a01c84-be9e-77f0-aed3-b41a0394d8fa","sha256":"a975542b5b259b4e419e618f879958d61f8d4a5331240dfbf0a77681f12d7609","created":"2026-08-20T00:14:18.357Z","duration":27.215937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":51},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto hosting of client support. This is Pao.","confidence":1.0,"words":[{"word":"your","start":2.48,"end":2.72,"confidence":0.9951172,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.2198622226715088},{"word":"call","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.16292840242385864},{"word":"will","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2712118327617645},{"word":"be","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.29823392629623413},{"word":"recorded","start":3.28,"end":3.76,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.27341488003730774},{"word":"for","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.22929905354976657},{"word":"training","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":-0.16289584338665009},{"word":"and","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22487519681453705},{"word":"quality","start":4.48,"end":4.88,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.23154857754707336},{"word":"assurance","start":4.88,"end":5.38,"confidence":1.0,"punctuated_word":"assurance","sentiment":"neutral","sentiment_score":-0.12264782935380936},{"word":"purposes","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.10029596835374832},{"word":"you'll","start":6.3999996,"end":6.72,"confidence":0.9995117,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.0407496802508831},{"word":"be","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.015718981623649597},{"word":"connected","start":6.8799996,"end":7.3599997,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.0060454607009887695},{"word":"to","start":7.3599997,"end":7.44,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09044529497623444},{"word":"the","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06702758371829987},{"word":"next","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.12575900554656982},{"word":"available","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.037918806076049805},{"word":"team","start":8.4,"end":8.639999,"confidence":0.99902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.08265967667102814},{"word":"member","start":8.639999,"end":9.12,"confidence":1.0,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.0025496333837509155},{"word":"as","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02809949219226837},{"word":"soon","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.0835595428943634},{"word":"as","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.11437948048114777},{"word":"possible","start":9.679999,"end":10.179999,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.09996015578508376},{"word":"this","start":15.975,"end":16.215,"confidence":0.99609375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.2697717845439911},{"word":"call","start":16.215,"end":16.375,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.16817304491996765},{"word":"is","start":16.375,"end":16.535,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1999509036540985},{"word":"being","start":16.535,"end":16.855,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.19513988494873047},{"word":"recorded","start":16.855,"end":17.255001,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.20528610050678253},{"word":"and","start":17.255001,"end":17.495,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2405971884727478},{"word":"processed","start":17.495,"end":17.895,"confidence":0.99902344,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":-0.15226441621780396},{"word":"by","start":17.895,"end":18.135,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.19375960528850555},{"word":"ai","start":18.135,"end":18.635,"confidence":0.9951172,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.08258236199617386},{"word":"westside","start":20.055,"end":20.555,"confidence":0.9472656,"punctuated_word":"Westside","sentiment":"neutral","sentiment_score":0.020540036261081696},{"word":"auto","start":20.615,"end":20.935001,"confidence":0.8935547,"punctuated_word":"Auto","sentiment":"neutral","sentiment_score":0.007740780711174011},{"word":"hosting","start":20.935001,"end":21.335,"confidence":0.61572266,"punctuated_word":"hosting","sentiment":"neutral","sentiment_score":-0.0444878414273262},{"word":"of","start":21.335,"end":21.495,"confidence":0.69921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06355679035186768},{"word":"client","start":21.495,"end":21.895,"confidence":0.6772461,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.049879223108291626},{"word":"support","start":21.895,"end":22.395,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.03844577074050903},{"word":"this","start":22.455,"end":22.775,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.03895861655473709},{"word":"is","start":22.775,"end":23.015,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.002062961459159851},{"word":"pao","start":23.015,"end":23.515,"confidence":0.7819824,"punctuated_word":"Pao.","sentiment":"neutral","sentiment_score":-0.04981867969036102}],"paragraphs":{"transcript":"\nYour call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto hosting of client support. This is Pao.","paragraphs":[{"sentences":[{"text":"Your call will be recorded for training and quality assurance purposes.","start":2.48,"end":5.94,"sentiment":"neutral","sentiment_score":-0.20883761210875076},{"text":"You'll be connected to the next available team member as soon as possible.","start":6.3999996,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.012316855387045788},{"text":"This call is being recorded and processed by AI.","start":15.975,"end":18.635,"sentiment":"neutral","sentiment_score":-0.18972503228320015},{"text":"Westside Auto hosting of client support.","start":20.055,"end":22.395,"sentiment":"neutral","sentiment_score":-0.02801480144262314},{"text":"This is Pao.","start":22.455,"end":23.515,"sentiment":"neutral","sentiment_score":-0.030280085901419323}],"sentiment":"neutral","sentiment_score":-0.10532826690801553,"num_words":42,"start":2.48,"end":23.515}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto hosting of client support. This is Pao.","paragraphs":[{"sentences":[{"text":"Your call will be recorded for training and quality assurance purposes.","start":2.48,"end":5.94,"sentiment":"neutral","sentiment_score":-0.20883761210875076},{"text":"You'll be connected to the next available team member as soon as possible.","start":6.3999996,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.012316855387045788},{"text":"This call is being recorded and processed by AI.","start":15.975,"end":18.635,"sentiment":"neutral","sentiment_score":-0.18972503228320015},{"text":"Westside Auto hosting of client support.","start":20.055,"end":22.395,"sentiment":"neutral","sentiment_score":-0.02801480144262314},{"text":"This is Pao.","start":22.455,"end":23.515,"sentiment":"neutral","sentiment_score":-0.030280085901419323}],"sentiment":"neutral","sentiment_score":-0.10532826690801553,"channel":1,"num_words":42,"start":2.48,"end":23.515}]},"summary":{"result":"success","short":"Your call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto hosting of client support. This is Pao."},"intents":{"segments":[{"text":"This is Pao.","start_word":39,"end_word":41,"intents":[{"intent":"Record call","confidence_score":0.8276056},{"intent":"Connect to team member","confidence_score":0.51588595},{"intent":"Connect to available team member","confidence_score":0.028892333}]}]},"sentiments":{"segments":[{"text":"Your call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto hosting of client support. This is Pao.","start_word":0,"end_word":41,"sentiment":"neutral","sentiment_score":-0.09701676666736604}],"average":{"sentiment":"neutral","sentiment_score":-0.0970167646221086}}}}