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Could I speak to Alana, please? It's Mike Burns calling from Coolabah Care. Thank you. No.\n\nShe didn't come back to me. Can you that'd be great. Yes. Can you see in the description where it's got the invoice details and there's a description just the date to come out? And that's is that the latest one with the invoice dated the June 30?\n\nPerfect. Lovely. Have you have you got my email address? Yeah. It's mike dot burns at b u r n s.\n\nYeah. That's correct. At coolabah, which is c, o o, l I b a h, dot org dot a u. Lovely. 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Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few. Jump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we return. Welcome to Next Maintenance. Please be aware, your call will be recorded. If you wish for your call not to be recorded, please let us know at the start of your call. For support, dial 1. For sales and account management, dial 2. For a Welcome to MECS maintenance software. Here Welcome to MECS. This is Brooke. Yeah. Can I ask who's calling? Yeah. Just one second. I'll see if she's right. Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across Hi. Sorry. She's just finished for the day. Did he not get in contact with her earlier? No. Okay. No no worries. I can amend that invoice and say so you just wanted a date. Yeah. You just wanted a date on the latest invoice. Is that good? Yep. Yep. Yeah. Too easy. I can do that and send it through. That's no worries. Yes. I can get that one. Yeah. I can see it. Yep. Okay. No worries. Yeah. I do have it in our system. Can I just confirm with you what's your email? Mike? Yep. Dot burns. Is it b u r n s? Yep. Yep. Yep. Yep. Yes. You read it. I've got that down here, so I'll send that through this afternoon. Okay. No worries. Thanks. Bye.","confidence":0.9970703,"words":[{"word":"welcome","start":2.96,"end":3.4399998,"confidence":0.99609375,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.20784449577331543},{"word":"to","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2196139097213745},{"word":"mex","start":3.84,"end":4.08,"confidence":0.74609375,"punctuated_word":"MEX","sentiment":"neutral","sentiment_score":0.23407089710235596},{"word":"maintenance","start":4.08,"end":4.58,"confidence":0.66796875,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":0.19338631629943848},{"word":"software","start":4.64,"end":5.14,"confidence":0.99902344,"punctuated_word":"software.","sentiment":"neutral","sentiment_score":0.20206408202648163},{"word":"here","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"Here","sentiment":"neutral","sentiment_score":0.2391512542963028},{"word":"at","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.23879805207252505},{"word":"mex","start":6.16,"end":6.66,"confidence":0.9954427,"punctuated_word":"MEX,","sentiment":"neutral","sentiment_score":0.2166400849819183},{"word":"we","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.3055420219898224},{"word":"specialize","start":7.04,"end":7.54,"confidence":0.9980469,"punctuated_word":"specialize","sentiment":"neutral","sentiment_score":0.2735840082168579},{"word":"in","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.31456077098846436},{"word":"assisting","start":7.9199996,"end":8.42,"confidence":0.99902344,"punctuated_word":"assisting","sentiment":"neutral","sentiment_score":0.3147469162940979},{"word":"asset","start":8.48,"end":8.88,"confidence":1.0,"punctuated_word":"asset","sentiment":"neutral","sentiment_score":0.26490068435668945},{"word":"intensive","start":8.88,"end":9.38,"confidence":0.99902344,"punctuated_word":"intensive","sentiment":"neutral","sentiment_score":0.2338268756866455},{"word":"companies","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"companies","sentiment":"neutral","sentiment_score":0.2554187476634979},{"word":"to","start":10.08,"end":10.24,"confidence":0.94384766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.32777199149131775},{"word":"track","start":10.24,"end":10.639999,"confidence":1.0,"punctuated_word":"track","sentiment":"neutral","sentiment_score":0.21097180247306824},{"word":"assets","start":10.639999,"end":11.139999,"confidence":0.99853516,"punctuated_word":"assets,","sentiment":"neutral","sentiment_score":0.1904201507568359},{"word":"parts","start":11.36,"end":11.86,"confidence":0.9916992,"punctuated_word":"parts,","sentiment":"neutral","sentiment_score":0.1702437400817871},{"word":"labor","start":11.92,"end":12.42,"confidence":0.90893555,"punctuated_word":"labor,","sentiment":"neutral","sentiment_score":0.18930359184741977},{"word":"whilst","start":12.559999,"end":12.915,"confidence":0.99609375,"punctuated_word":"whilst","sentiment":"neutral","sentiment_score":0.2306790053844452},{"word":"also","start":13.075,"end":13.3949995,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.2660897672176361},{"word":"managing","start":13.3949995,"end":13.875,"confidence":1.0,"punctuated_word":"managing","sentiment":"neutral","sentiment_score":0.24972927570343015},{"word":"their","start":13.875,"end":14.115,"confidence":1.0,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.2521161735057831},{"word":"workload","start":14.115,"end":14.615,"confidence":0.9941406,"punctuated_word":"workload","sentiment":"neutral","sentiment_score":0.24705804884433744},{"word":"through","start":14.675,"end":14.915,"confidence":0.9921875,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2579905092716217},{"word":"our","start":14.915,"end":15.155,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.31310826539993286},{"word":"robust","start":15.155,"end":15.655,"confidence":1.0,"punctuated_word":"robust","sentiment":"neutral","sentiment_score":0.2497789561748505},{"word":"computerized","start":15.795,"end":16.295,"confidence":0.9838867,"punctuated_word":"computerized","sentiment":"neutral","sentiment_score":0.25188884139060974},{"word":"maintenance","start":16.595,"end":17.095,"confidence":0.99902344,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":0.16563762724399567},{"word":"management","start":17.154999,"end":17.654999,"confidence":0.99902344,"punctuated_word":"management","sentiment":"neutral","sentiment_score":0.21168573200702667},{"word":"system","start":17.715,"end":18.215,"confidence":0.99902344,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.2227034866809845},{"word":"since","start":18.595,"end":18.915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to MEX maintenance software. Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few. Jump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we return. Welcome to Next Maintenance.\n\nPlease be aware, your call will be recorded. If you wish for your call not to be recorded, please let us know at the start of your call. For support, dial 1. For sales and account management, dial 2. For a Welcome to MECS maintenance software.\n\nHere Welcome to MECS. This is Brooke. Yeah. Can I ask who's calling? Yeah.\n\nJust one second. I'll see if she's right. Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across Hi. Sorry.\n\nShe's just finished for the day. Did he not get in contact with her earlier? No. Okay. No no worries.\n\nI can amend that invoice and say so you just wanted a date. Yeah. You just wanted a date on the latest invoice. Is that good? Yep.\n\nYep. Yeah. Too easy. I can do that and send it through. That's no worries.\n\nYes. I can get that one. Yeah. I can see it. Yep.\n\nOkay. No worries. Yeah. I do have it in our system. Can I just confirm with you what's your email?\n\nMike? Yep. Dot burns. Is it b u r n s? Yep.\n\nYep. Yep. Yep. Yes. You read it.\n\nI've got that down here, so I'll send that through this afternoon. Okay. No worries. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to MEX maintenance software.","start":2.96,"end":5.14,"sentiment":"neutral","sentiment_score":0.2113959401845932},{"text":"Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system.","start":5.68,"end":18.215,"sentiment":"neutral","sentiment_score":0.24682764377858904},{"text":"Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few.","start":18.595,"end":43.574997,"sentiment":"neutral","sentiment_score":0.3157179198555044},{"text":"Jump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we 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MEX maintenance software. Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few. Jump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we return. Welcome to Next Maintenance.\n\nPlease be aware, your call will be recorded. If you wish for your call not to be recorded, please let us know at the start of your call. For support, dial 1. For sales and account management, dial 2. For a Welcome to MECS maintenance software.\n\nHere Welcome to MECS. This is Brooke.\n\nChannel 0: Oh, hi. Could I speak to Alana, please?\n\nChannel 1: Yeah. Can I ask who's calling?\n\nChannel 0: It's Mike Burns calling from Coolabah Care.\n\nChannel 1: Yeah. Just one second. I'll see if she's right.\n\nChannel 0: Thank you.\n\nChannel 1: Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across Hi. Sorry. She's just finished for the day. Did he not get in contact with her earlier?\n\nChannel 0: No. She didn't come back to\n\nChannel 1: No.\n\nChannel 0: me.\n\nChannel 1: Okay. No no worries. I can amend that invoice and say\n\nChannel 0: Can you that'd\n\nChannel 1: so\n\nChannel 0: be\n\nChannel 1: you\n\nChannel 0: great.\n\nChannel 1: just wanted a date. Yeah. You just wanted a date\n\nChannel 0: Yes. Can you see\n\nChannel 1: on\n\nChannel 0: in the\n\nChannel 1: the latest\n\nChannel 0: description\n\nChannel 1: invoice. Is that good? Yep. Yep.\n\nChannel 0: where it's got the invoice details and there's a description just the date to come out?\n\nChannel 1: Yeah. Too easy. I can do that and send it through. That's no worries.\n\nChannel 0: And that's is that the latest one with the invoice dated the June 30?\n\nChannel 1: Yes. I can get that one. Yeah. I can\n\nChannel 0: Perfect.\n\nChannel 1: see it. Yep. Okay.\n\nChannel 0: Lovely. Have you have\n\nChannel 1: No\n\nChannel 0: you\n\nChannel 1: worries.\n\nChannel 0: got my email address?\n\nChannel 1: Yeah. I do have it in our system. Can I just confirm with you what's your email?\n\nChannel 0: Yeah. It's mike dot burns\n\nChannel 1: Mike? Yep. Dot burns. Is it b u r n s?\n\nChannel 0: at b u r n s. Yeah. That's correct.\n\nChannel 1: Yep. Yep.\n\nChannel 0: At coolabah, which is\n\nChannel 1: Yep.\n\nChannel 0: c, o o, l I b a h, dot org dot a u.\n\nChannel 1: Yep. Yes. You read it. I've got that down here, so I'll send that through this afternoon.\n\nChannel 0: Lovely. Thanks for your help.\n\nChannel 1: Okay. No worries. Thanks. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to MEX maintenance software.","start":2.96,"end":5.14,"sentiment":"neutral","sentiment_score":0.2113959401845932},{"text":"Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system.","start":5.68,"end":18.215,"sentiment":"neutral","sentiment_score":0.24682764377858904},{"text":"Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few.","start":18.595,"end":43.574997,"sentiment":"neutral","sentiment_score":0.3157179198555044},{"text":"Jump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we 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They are then transferred to another representative who is helping with an invoice and provides the customer with their email address. The customer confirms the email address and the call ends."},"intents":{"segments":[{"text":"Welcome to MEX maintenance software. Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few.","start_word":1,"end_word":69,"intents":[{"intent":"Introduce mex maintenance software","confidence_score":0.004200453}]},{"text":"I can amend that invoice and say Can you that'd so be you great. just wanted a date. 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Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few. Jump on to www.mex.com.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":0.27622777223587036},{"text":"au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we return.","start_word":72,"end_word":95,"sentiment":"positive","sentiment_score":0.33741798996925354},{"text":"Welcome to Next Maintenance. Please be aware, your call will be recorded. If you wish for your call not to be recorded, please let us know at the start of your call. For support, dial 1. For sales and account management, dial 2. For a Welcome to MECS maintenance software. Here Welcome to MECS. This is Brooke. Oh, hi. Could I speak to Alana, please? Yeah. Can I ask who's calling? It's Mike Burns calling from Coolabah Care. Yeah. Just one second. I'll see if she's right.","start_word":96,"end_word":182,"sentiment":"neutral","sentiment_score":-0.03241519629955292},{"text":"Thank you.","start_word":183,"end_word":184,"sentiment":"positive","sentiment_score":0.4029766023159027},{"text":"Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across Hi.","start_word":185,"end_word":231,"sentiment":"neutral","sentiment_score":0.1566479355096817},{"text":"Sorry. She's just finished for the day.","start_word":232,"end_word":238,"sentiment":"negative","sentiment_score":-0.40656715631484985},{"text":"Did he not get in contact with her earlier? No. She didn't come back to No. me. Okay. No no worries. I can amend that invoice and say Can you that'd so be you great. just wanted a date. Yeah. You just wanted a date Yes. Can you see on in the the latest description invoice. Is that good? Yep. Yep. where it's got the invoice details and there's a description just the date to come out? Yeah. Too easy. I can do that and send it through. That's no worries. And that's is that the latest one with the invoice dated the June 30? Yes. I can get that one. Yeah.","start_word":239,"end_word":350,"sentiment":"neutral","sentiment_score":0.07996228337287903},{"text":"I can Perfect. see it.","start_word":351,"end_word":355,"sentiment":"positive","sentiment_score":0.441140353679657},{"text":"Yep. Okay. Lovely. Have you have No you worries. got my email address? Yeah. I do have it in our system. Can I just confirm with you what's your email? Yeah. It's mike dot burns Mike? Yep. Dot burns. Is it b u r n s? at b u r n s. Yeah. That's correct. Yep. Yep. At coolabah, which is c, Yep. o o, l I b a h, dot org dot a u. Yep. Yes. You read it. I've got that down here, so I'll send that through this afternoon.","start_word":356,"end_word":447,"sentiment":"neutral","sentiment_score":0.06771306693553925},{"text":"Lovely. Thanks for your help.","start_word":448,"end_word":452,"sentiment":"positive","sentiment_score":0.6609248518943787},{"text":"Okay.","start_word":453,"end_word":453,"sentiment":"neutral","sentiment_score":0.30755823850631714},{"text":"No worries. Thanks. Bye.","start_word":454,"end_word":457,"sentiment":"positive","sentiment_score":0.4972172677516937},{"text":"Bye.","start_word":458,"end_word":458,"sentiment":"neutral","sentiment_score":0.3307437300682068}],"average":{"sentiment":"neutral","sentiment_score":0.11373369317305716}}}}