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Good afternoon, team. This is Ross calling from Takedown Systems. How's it going over there? That's great.\n\nI think, actually, I'm just getting back to you regarding your inquiry for the quotation of 20 Tel Pro Plus laptops. So I just wanted to confirm you're after 20 units. Right? Hello? Yep.\n\nI can hear you now. So you have to 20 units for pro 14 plus. Okay. Where are you based in? Where are you based in?\n\nSydney. Okay. Alright. And what's the timeline? Like, how soon you're looking for?\n\nMhmm. Like, one week... One month time. Okay. So...\n\nAnd what's the SSD you're after? 512 SSD? What's the specifications, laptop you're after? 14 plus. Yep.\n\n14 inch. 14 inch. 32 GB RAM, 1,512 GB SSD. Because I'm... Okay.\n\nSo this could be the best possible fit, Windows 11 Pro, and three years on-site support as well, 32 GB, 500 and 12, SSD 14 inch, and you have the 20 units. Okay. No worries. I got you, Tim. And this is the best email, team@kint.com.au.\n\nAlright. No worries. We'll share you the quote on your email, and do let me know. Alright? Yep.\n\nThanks. Right away within five minutes. Yep. Thanks. Cheers.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.009824149310588837},{"text":"Good afternoon, team.","start":6.56,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2716729938983917},{"text":"This is Ross calling from Takedown Systems.","start":7.9199996,"end":10.5,"sentiment":"neutral","sentiment_score":0.1625467219523021},{"text":"How's it going over there?","start":10.559999,"end":11.94,"sentiment":"neutral","sentiment_score":0.1562269389629364},{"text":"That's great.","start":14.639999,"end":15.46,"sentiment":"positive","sentiment_score":0.7769586443901062}],"sentiment":"neutral","sentiment_score":0.2387623426814874,"num_words":18,"start":4.0,"end":15.46},{"sentences":[{"text":"I think, actually, I'm just getting back to you regarding your inquiry for the quotation of 20 Tel Pro Plus laptops.","start":16.045,"end":25.585,"sentiment":"neutral","sentiment_score":0.18694397381373815},{"text":"So I just wanted 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Hi. Can you hear? Yeah. Good. Good. Yep. Yep. Sorry. Yep. Can you hear me? Yep. Yes. That's right. There. Yes. So one of our clients business that we just electrical car. We're just expanding to Australia. Sorry? Sydney. Yeah. I would have between two to four weeks. Yes. Sorry. The... I've already give you the... I sent you the Dell Pro Plus. Yeah. P v one four. Yeah. 1420250. That's right. Yeah. I... Yes. I think that the the... I just have the standard specification. No need to upgrade. Yeah. No need to upgrade. Yes. Yeah. Yeah. Yeah. That... That's fine. That's my email address. Yeah. That would be great. Yeah. Thank you. What time will you send me the quote? Okay. Yes. Of course. Thank 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Hi. Can you hear?\n\nChannel 0: Good afternoon, team. This is Ross calling from Takedown Systems. How's it going over there?\n\nChannel 1: Yeah. Good. Good.\n\nChannel 0: That's great. I think, actually, I'm just getting back to you regarding your inquiry for the quotation of 20 Tel Pro Plus laptops.\n\nChannel 1: Yep. Yep.\n\nChannel 0: So I just wanted to confirm you're after 20 units. Right? Hello?\n\nChannel 1: Sorry. Yep. Can you hear me?\n\nChannel 0: Yep. I can hear you now.\n\nChannel 1: Yep.\n\nChannel 0: So you have to 20 units for pro 14 plus.\n\nChannel 1: Yes. That's right. There. Yes.\n\nChannel 0: Okay.\n\nChannel 1: So one of our clients business that we just electrical car. We're just expanding to Australia.\n\nChannel 0: Where are you based in?\n\nChannel 1: Sorry?\n\nChannel 0: Where are you based in?\n\nChannel 1: Sydney.\n\nChannel 0: Sydney. Okay. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: And what's the timeline? Like, how soon you're looking for?\n\nChannel 1: I would have between two to four weeks.\n\nChannel 0: Mhmm. Like, one week... One month time.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So... And what's the SSD you're after? 512 SSD?\n\nChannel 1: Sorry.\n\nChannel 0: What's the specifications, laptop you're after?\n\nChannel 1: The... I've already give you the... I sent you the Dell Pro Plus.\n\nChannel 0: 14 plus. Yep.\n\nChannel 1: Yeah. P v\n\nChannel 0: 14\n\nChannel 1: one\n\nChannel 0: inch.\n\nChannel 1: four. Yeah. 1420250. That's right.\n\nChannel 0: 14 inch. 32 GB RAM, 1,512 GB SSD.\n\nChannel 1: Yeah. I... Yes. I think that the the... I just have the standard specification.\n\nNo\n\nChannel 0: Because\n\nChannel 1: need to upgrade. Yeah. No need to upgrade.\n\nChannel 0: I'm... Okay. So this could be the best possible fit, Windows 11 Pro,\n\nChannel 1: Yes.\n\nChannel 0: and three years on-site support as well, 32 GB, 500\n\nChannel 1: Yeah.\n\nChannel 0: and 12, SSD\n\nChannel 1: Yeah.\n\nChannel 0: 14 inch,\n\nChannel 1: Yeah.\n\nChannel 0: and you have the 20 units. Okay. No worries. I got you, Tim. And this is the best email, team@kint.com.au.\n\nChannel 1: That... That's fine. That's my email address.\n\nChannel 0: Alright. No worries. We'll share you the quote on your email,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: That\n\nChannel 0: do\n\nChannel 1: would\n\nChannel 0: let\n\nChannel 1: be great.\n\nChannel 0: me know.\n\nChannel 1: Yeah.\n\nChannel 0: Alright?\n\nChannel 1: Thank you. What time will\n\nChannel 0: Yep.\n\nChannel 1: you send\n\nChannel 0: Thanks.\n\nChannel 1: me the quote?\n\nChannel 0: Right away within five minutes.\n\nChannel 1: Okay. Yes. Of course. Thank you.\n\nChannel 0: Yep. Thanks. Cheers.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.009824149310588837}],"sentiment":"neutral","sentiment_score":0.009824149310588837,"channel":0,"num_words":1,"start":4.0,"end":4.5},{"sentences":[{"text":"Hi.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.020320948213338852},{"text":"Hi.","start":5.44,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.019991597160696983},{"text":"Can you hear?","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.020921734472115833}],"sentiment":"neutral","sentiment_score":0.020615549758076668,"channel":1,"num_words":5,"start":4.72,"end":6.5},{"sentences":[{"text":"Good afternoon, team.","start":6.56,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2716729938983917},{"text":"This is Ross calling from Takedown Systems.","start":7.9199996,"end":10.5,"sentiment":"neutral","sentiment_score":0.1625467219523021},{"text":"How's it going over 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The agent provides the customer with the necessary information and sends a quote via email. The customer is advised to receive the quote within five minutes."},"intents":{"segments":[{"text":"So I just wanted to confirm you're after 20 units. Right? Hello?","start_word":49,"end_word":60,"intents":[{"intent":"Confirm order","confidence_score":0.105292425}]},{"text":"So I just wanted to confirm you're after 20 units. Right? Hello? Sorry.","start_word":49,"end_word":61,"intents":[{"intent":"Confirm availability","confidence_score":0.044714954}]},{"text":"And what's the timeline? Like, how soon you're looking for?","start_word":122,"end_word":131,"intents":[{"intent":"Inquire about timeline","confidence_score":0.08661048}]},{"text":"And what's the timeline? Like, how soon you're looking for? I would have between two to four weeks.","start_word":122,"end_word":139,"intents":[{"intent":"Inquire about availability","confidence_score":0.10188088}]},{"text":"So... And what's the SSD you're after? 512 SSD?","start_word":149,"end_word":157,"intents":[{"intent":"Ask about sds type","confidence_score":0.00002844176}]},{"text":"So this could be the best possible fit, Windows 11 Pro, Yes. and three years on-site support as well, 32 GB, 500 Yeah. and 12, SSD Yeah. 14 inch, Yeah. and you have the 20 units. Okay.","start_word":226,"end_word":262,"intents":[{"intent":"Check availability","confidence_score":0.0007223246}]},{"text":"I got you, Tim. And this is the best email, team@kint.com.au. That... That's fine. That's my email address. Alright.","start_word":265,"end_word":283,"intents":[{"intent":"Provide email","confidence_score":0.20490772}]},{"text":"We'll share you the quote on your email, Yeah.","start_word":286,"end_word":294,"intents":[{"intent":"Share quote","confidence_score":0.34599954}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Hi. Can you hear? Good afternoon, team. This is Ross calling from Takedown Systems. 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