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Bye.","confidence":0.9980469,"words":[{"word":"hi","start":5.7599998,"end":5.92,"confidence":0.92626953,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.0034550242125988007},{"word":"actually","start":5.92,"end":6.42,"confidence":0.9951172,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.04750348627567291},{"word":"i'm","start":6.72,"end":6.96,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03618019446730614},{"word":"calling","start":6.96,"end":7.3599997,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.024835314601659775},{"word":"regarding","start":7.3599997,"end":7.8399997,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.026701761409640312},{"word":"my","start":7.8399997,"end":8.16,"confidence":0.9692383,"punctuated_word":"my,","sentiment":"neutral","sentiment_score":-0.03798791393637657},{"word":"airtel","start":8.559999,"end":9.059999,"confidence":0.9973958,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.05895504355430603},{"word":"account","start":9.679999,"end":10.08,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.04078110307455063},{"word":"that","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06022157147526741},{"word":"i","start":10.32,"end":10.639999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07419663667678833},{"word":"used","start":10.639999,"end":10.96,"confidence":0.46557617,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.053601719439029694},{"word":"in","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06363079696893692},{"word":"india","start":11.2,"end":11.7,"confidence":0.8991699,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.06642523407936096},{"word":"i'm","start":13.585,"end":13.825,"confidence":0.7873535,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20797786116600037},{"word":"not","start":13.825,"end":14.065001,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22188740968704224},{"word":"able","start":14.065001,"end":14.305,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1770089864730835},{"word":"to","start":14.305,"end":14.385,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18721020221710205},{"word":"use","start":14.385,"end":14.705,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.15211121737957},{"word":"it","start":14.705,"end":14.945,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1284891963005066},{"word":"overseas","start":14.945,"end":15.425,"confidence":0.9592285,"punctuated_word":"overseas,","sentiment":"neutral","sentiment_score":-0.199656680226326},{"word":"which","start":15.425,"end":15.665,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.1251855492591858},{"word":"is","start":15.665,"end":15.825,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12603381276130676},{"word":"currently","start":15.825,"end":16.305,"confidence":0.97998047,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.15175597369670868},{"word":"present","start":16.305,"end":16.625,"confidence":0.3647461,"punctuated_word":"present","sentiment":"neutral","sentiment_score":-0.14999531209468842},{"word":"in","start":16.625,"end":16.865,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14580793678760529},{"word":"australia","start":16.865,"end":17.365,"confidence":0.9995117,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.1460685431957245},{"word":"yes","start":22.625,"end":23.125,"confidence":0.9597168,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.0006834529340267181},{"word":"okay","start":30.619999,"end":31.119999,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.11426471173763277},{"word":"okay","start":46.68894,"end":47.18894,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.041413214057683945},{"word":"okay","start":48.768936,"end":49.268936,"confidence":0.8432617,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04893267899751663},{"word":"okay","start":50.848938,"end":51.168938,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02124777063727379},{"word":"no","start":51.168938,"end":51.408936,"confidence":0.9819336,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09727108478546144},{"word":"problem","start":51.408936,"end":51.7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Actually, I'm calling regarding my, Airtel account that I used in India. I'm not able to use it overseas, which is currently present in Australia. Yes. Okay.\n\nOkay. Okay. Okay. No problem. No problem.\n\nThank you so much. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.7599998,"end":5.92,"sentiment":"neutral","sentiment_score":-0.0034550242125988007},{"text":"Actually, I'm calling regarding my, Airtel account that I used in India.","start":5.92,"end":11.7,"sentiment":"neutral","sentiment_score":-0.049251731329907976},{"text":"I'm not able to use it overseas, which is currently present in Australia.","start":13.585,"end":17.365,"sentiment":"neutral","sentiment_score":-0.16301451394191155},{"text":"Yes.","start":22.625,"end":23.125,"sentiment":"neutral","sentiment_score":-0.0006834529340267181},{"text":"Okay.","start":30.619999,"end":31.119999,"sentiment":"neutral","sentiment_score":-0.11426471173763277}],"sentiment":"neutral","sentiment_score":-0.10102188021742872,"num_words":28,"start":5.7599998,"end":31.119999},{"sentences":[{"text":"Okay.","start":46.68894,"end":47.18894,"sentiment":"neutral","sentiment_score":-0.041413214057683945},{"text":"Okay.","start":48.768936,"end":49.268936,"sentiment":"neutral","sentiment_score":-0.04893267899751663},{"text":"Okay.","start":50.848938,"end":51.168938,"sentiment":"neutral","sentiment_score":0.02124777063727379},{"text":"No problem.","start":51.168938,"end":51.728935,"sentiment":"neutral","sentiment_score":0.11871971189975739},{"text":"No problem.","start":51.728935,"end":52.288937,"sentiment":"neutral","sentiment_score":0.20132657140493393}],"sentiment":"neutral","sentiment_score":0.08157063488449369,"num_words":7,"start":46.68894,"end":52.288937},{"sentences":[{"text":"Thank you so much.","start":52.288937,"end":53.188934,"sentiment":"positive","sentiment_score":0.48598311096429825},{"text":"Okay.","start":55.088936,"end":55.328938,"sentiment":"neutral","sentiment_score":0.20329782366752625},{"text":"Bye.","start":55.328938,"end":55.828938,"sentiment":"neutral","sentiment_score":0.08183220773935318}],"sentiment":"positive","sentiment_score":0.37151041254401207,"num_words":6,"start":52.288937,"end":55.828938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Actually, I'm calling regarding my, Airtel account that I used in India. I'm not able to use it overseas, which is currently present in Australia.\n\nChannel 0: Got it. So you're pertaining with your phone number in India. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. You have reached a wrong phone number. This is Airtel AU, Airtel Australia, and\n\nChannel 1: Okay.\n\nChannel 0: we are a Internet service provider in Australia. We don't service any other phone number asides with Australian number. So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel\n\nChannel 1: Okay.\n\nChannel 0: in India, and we're\n\nChannel 1: Okay.\n\nChannel 0: not affiliated, actually.\n\nChannel 1: Okay. No problem. No problem. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you so much.\n\nChannel 0: You're welcome. Have a good one. Bye\n\nChannel 1: Okay.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.3093600273132324},{"text":"Good afternoon.","start":0.96,"end":1.6999999,"sentiment":"positive","sentiment_score":0.47450101375579834},{"text":"Thank you so much for calling your account.","start":1.76,"end":3.86,"sentiment":"positive","sentiment_score":0.7258821129798889},{"text":"How may I help you today?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.5662596424420675}],"sentiment":"positive","sentiment_score":0.6154692243127262,"channel":0,"num_words":17,"start":0.71999997,"end":5.22},{"sentences":[{"text":"Hi.","start":5.7599998,"end":5.92,"sentiment":"neutral","sentiment_score":-0.0034550242125988007},{"text":"Actually, I'm calling regarding my, Airtel account that I used in India.","start":5.92,"end":11.7,"sentiment":"neutral","sentiment_score":-0.049251731329907976},{"text":"I'm not 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and","start":26.564999,"end":30.66,"sentiment":"neutral","sentiment_score":-0.09384433180093765}],"sentiment":"neutral","sentiment_score":-0.13820643772681554,"channel":0,"num_words":15,"start":23.445,"end":30.66},{"sentences":[{"text":"Okay.","start":30.619999,"end":31.119999,"sentiment":"neutral","sentiment_score":-0.11426471173763277}],"sentiment":"neutral","sentiment_score":-0.11426471173763277,"channel":1,"num_words":1,"start":30.619999,"end":31.119999},{"sentences":[{"text":"we are a Internet service provider in Australia.","start":30.66,"end":33.8,"sentiment":"neutral","sentiment_score":-0.11786828469485044},{"text":"We don't service any other phone number asides with Australian number.","start":34.579998,"end":38.82,"sentiment":"neutral","sentiment_score":-0.18998698348348791},{"text":"So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel","start":38.82,"end":47.015,"sentiment":"neutral","sentiment_score":-0.0970223881304264}],"sentiment":"neutral","sentiment_score":-0.12405369998040525,"channel":0,"num_words":44,"start":30.66,"end":47.015},{"sentences":[{"text":"Okay.","start":46.68894,"end":47.18894,"sentiment":"neutral","sentiment_score":-0.041413214057683945}],"sentiment":"neutral","sentiment_score":-0.041413214057683945,"channel":1,"num_words":1,"start":46.68894,"end":47.18894},{"sentences":[{"text":"in India, and we're","start":47.015,"end":48.988937,"sentiment":"neutral","sentiment_score":-0.0374732012860477}],"sentiment":"neutral","sentiment_score":-0.0374732012860477,"channel":0,"num_words":4,"start":47.015,"end":48.988937},{"sentences":[{"text":"Okay.","start":48.768936,"end":49.268936,"sentiment":"neutral","sentiment_score":-0.04893267899751663}],"sentiment":"neutral","sentiment_score":-0.04893267899751663,"channel":1,"num_words":1,"start":48.768936,"end":49.268936},{"sentences":[{"text":"not 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customer calls about their Airtel account in India and the agent informs them that they are not able to use it overseas. The customer clarifies their Indian phone number and the agent explains that they need to contact their local network for assistance. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Actually, I'm calling regarding my, Airtel account that I used in India. I'm not able to use it overseas, which is currently present in Australia. Got it.","start_word":18,"end_word":44,"intents":[{"intent":"Inform inability to use airtel account","confidence_score":0.00064761256}]},{"text":"So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel Okay.","start_word":91,"end_word":116,"intents":[{"intent":"Request to contact local network","confidence_score":0.020397263}]},{"text":"Thank Yeah. you so much.","start_word":130,"end_word":134,"intents":[{"intent":"Express gratitude","confidence_score":0.18509847}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3093600273132324},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6236704587936401},{"text":"Hi. Actually, I'm calling regarding my, Airtel account that I used in India. I'm not able to use it overseas, which is currently present in Australia. Got it. So you're pertaining with your phone number in India. Right? Yes. Okay. You have reached a wrong phone number. This is Airtel AU, Airtel Australia, and Okay. we are a Internet service provider in Australia. We don't service any other phone number asides with Australian number. So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel Okay. in India, and we're Okay. not affiliated, actually. Okay. No problem. No problem.","start_word":17,"end_word":129,"sentiment":"neutral","sentiment_score":-0.0858059972524643},{"text":"Thank Yeah. you so much. You're welcome. Have a good one.","start_word":130,"end_word":140,"sentiment":"positive","sentiment_score":0.5274124145507812},{"text":"Bye Okay. bye. Bye.","start_word":141,"end_word":144,"sentiment":"neutral","sentiment_score":0.15986530482769012}],"average":{"sentiment":"neutral","sentiment_score":0.04704104428085984}}}}