{"metadata":{"transaction_key":"deprecated","request_id":"019ff92d-bf2f-74f1-b48b-5b8ed3983a37","sha256":"63633596c1c3341125f423a5005017818794dbba4664d8545b99dc843d621c1d","created":"2026-08-13T03:32:33.975Z","duration":168.98393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":458,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":509,"output_tokens":509},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":509,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? This is Ross. Yep. I'm good. How are you, man? Okay. Can you ask him to just send us an email? If interested, we'll reply him back. Okay. Alright. Yep. Hello? Tisha is not available. This is Ross with Chekron. How are you? Yep. Actually, Risha is not available. So call like, what is in regards to? Ross from Tech Home Systems. I am BDM over here. Yep. Yep. Ross. Okay. Okay. Right. No. Currently, we need a like, we are not looking for anything, any such thing. But, Pamela, it would be possible for you to just send us an email, and I can forward it to Disha who looks after all this. And if she's interested, she will reply you back. Yep. Alright.","confidence":0.9921875,"words":[{"word":"hello","start":6.08,"end":6.58,"confidence":0.94970703,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.017166288569569588},{"word":"this","start":11.36,"end":11.84,"confidence":0.6669922,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02722601220011711},{"word":"is","start":11.84,"end":12.32,"confidence":0.98291016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02605970948934555},{"word":"ross","start":12.32,"end":12.82,"confidence":0.97436523,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.025379475206136703},{"word":"yep","start":16.005001,"end":16.505001,"confidence":0.9484863,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07441730797290802},{"word":"i'm","start":20.325,"end":20.645,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.44609683752059937},{"word":"good","start":20.645,"end":20.965,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.47184962034225464},{"word":"how","start":20.965,"end":21.125,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.33954089879989624},{"word":"are","start":21.125,"end":21.285,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2673841416835785},{"word":"you","start":21.285,"end":21.445,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2912443280220032},{"word":"man","start":21.445,"end":21.945,"confidence":0.7915039,"punctuated_word":"man?","sentiment":"positive","sentiment_score":0.3550581634044647},{"word":"okay","start":35.34,"end":35.84,"confidence":0.8786621,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008263785392045975},{"word":"can","start":37.1,"end":37.34,"confidence":0.8769531,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.003072744235396385},{"word":"you","start":37.34,"end":37.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00246269628405571},{"word":"ask","start":37.66,"end":37.98,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.006771273910999298},{"word":"him","start":37.98,"end":38.3,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.0033905841410160065},{"word":"to","start":38.3,"end":38.54,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008946491405367851},{"word":"just","start":38.54,"end":38.78,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0014023110270500183},{"word":"send","start":38.78,"end":39.019997,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.010653579607605934},{"word":"us","start":39.019997,"end":39.26,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.006746962666511536},{"word":"an","start":39.26,"end":39.5,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.006512146443128586},{"word":"email","start":39.5,"end":40.0,"confidence":0.9875488,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.01047288440167904},{"word":"if","start":40.22,"end":40.46,"confidence":0.9707031,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.028237640857696533},{"word":"interested","start":40.46,"end":40.96,"confidence":0.93408203,"punctuated_word":"interested,","sentiment":"neutral","sentiment_score":-0.017217831686139107},{"word":"we'll","start":41.019997,"end":41.26,"confidence":0.97875977,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.01444671954959631},{"word":"reply","start":41.26,"end":41.66,"confidence":0.9980469,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.038759756833314896},{"word":"him","start":41.66,"end":41.82,"confidence":0.99121094,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.03055962175130844},{"word":"back","start":41.82,"end":42.165,"confidence":0.9975586,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.03185242414474487},{"word":"okay","start":47.605,"end":48.105,"confidence":0.892334,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006406494416296482},{"word":"alright","start":48.165,"end":48.665,"confidence":0.98583984,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.009441254660487177},{"word":"yep","start":50.885002,"end":51.385002,"confidence":0.8195801,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05763103812932968},{"word":"hello","start":58.170002,"end":58.670002,"confidence":0.8120117,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05101640149950981},{"word":"tisha","start":66.73,"end":67.130005,"confidence":0.7279053,"punctuated_word":"Tisha","sentiment":"neutral","sentiment_score":-0.09370583295822144},{"word":"is","start":67.130005,"end":67.29,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15155936777591705},{"word":"not","start":67.29,"end":67.53,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14520011842250824},{"word":"available","start":67.53,"end":68.01,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.1062360480427742},{"word":"this","start":68.01,"end":68.17,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.03340204805135727},{"word":"is","start":68.17,"end":68.490005,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.013333197683095932},{"word":"ross","start":68.490005,"end":68.81,"confidence":0.90722656,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":-0.0031524822115898132},{"word":"with","start":68.81,"end":69.05,"confidence":0.7104492,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0342145636677742},{"word":"chekron","start":69.05,"end":69.55,"confidence":0.53985596,"punctuated_word":"Chekron.","sentiment":"neutral","sentiment_score":0.0009760782122612},{"word":"how","start":70.090004,"end":70.25,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.02611800655722618},{"word":"are","start":70.25,"end":70.41,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01351124793291092},{"word":"you","start":70.41,"end":70.91,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.016552362591028214},{"word":"yep","start":82.375,"end":82.775,"confidence":0.8498535,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.040571533143520355},{"word":"actually","start":82.775,"end":83.255005,"confidence":0.9772949,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.08587917685508728},{"word":"risha","start":83.255005,"end":83.575005,"confidence":0.67333984,"punctuated_word":"Risha","sentiment":"neutral","sentiment_score":-0.10803650319576263},{"word":"is","start":83.575005,"end":83.735,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16346558928489685},{"word":"not","start":83.735,"end":83.975006,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18916216492652893},{"word":"available","start":83.975006,"end":84.475006,"confidence":0.93066406,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.1510257124900818},{"word":"so","start":84.615005,"end":85.115005,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11929168552160264},{"word":"call","start":86.3,"end":86.54,"confidence":0.5151367,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05825377255678177},{"word":"like","start":86.700005,"end":86.86,"confidence":0.9926758,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08860456943511963},{"word":"what","start":86.86,"end":87.020004,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07423657178878784},{"word":"is","start":87.020004,"end":87.1,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06882372498512268},{"word":"in","start":87.1,"end":87.6,"confidence":0.9526367,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04784136265516281},{"word":"regards","start":87.66,"end":88.14,"confidence":0.9013672,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.03946278244256973},{"word":"to","start":88.14,"end":88.64,"confidence":0.96118164,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.057362984865903854},{"word":"ross","start":95.42,"end":95.92,"confidence":0.52197266,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.004909437149763107},{"word":"from","start":96.22,"end":96.62,"confidence":0.95166016,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0004038214683532715},{"word":"tech","start":96.62,"end":96.86,"confidence":0.44555664,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.0036595091223716736},{"word":"home","start":96.86,"end":97.100006,"confidence":0.6503906,"punctuated_word":"Home","sentiment":"neutral","sentiment_score":0.0047403182834386826},{"word":"systems","start":97.100006,"end":97.58,"confidence":0.9748535,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":-0.0004767179489135742},{"word":"i","start":97.58,"end":97.740005,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0057464465498924255},{"word":"am","start":97.740005,"end":97.98,"confidence":0.96240234,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.006685597822070122},{"word":"bdm","start":97.98,"end":98.46,"confidence":0.78930664,"punctuated_word":"BDM","sentiment":"neutral","sentiment_score":0.0007921392098069191},{"word":"over","start":98.46,"end":98.700005,"confidence":0.99609375,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.002000957727432251},{"word":"here","start":98.700005,"end":99.200005,"confidence":0.9975586,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.003350534476339817},{"word":"yep","start":105.685005,"end":106.185005,"confidence":0.99902344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0014764623483642936},{"word":"yep","start":107.44501,"end":107.925,"confidence":0.78637695,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.006603475194424391},{"word":"ross","start":107.925,"end":108.425,"confidence":0.9970703,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.0050474670715630054},{"word":"okay","start":137.505,"end":137.88,"confidence":0.7437744,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030706480145454407},{"word":"okay","start":138.76001,"end":138.84001,"confidence":0.76586914,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03480667620897293},{"word":"right","start":138.84001,"end":139.34001,"confidence":0.78149414,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.03626582771539688},{"word":"no","start":140.04001,"end":140.28,"confidence":0.7937012,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.004454031586647034},{"word":"currently","start":140.28,"end":140.78,"confidence":0.86157227,"punctuated_word":"Currently,","sentiment":"neutral","sentiment_score":-0.05335433408617973},{"word":"we","start":141.0,"end":141.08,"confidence":0.2442627,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06476272642612457},{"word":"need","start":141.08,"end":141.56,"confidence":0.8886719,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0915103554725647},{"word":"a","start":141.56,"end":141.72,"confidence":0.7158203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0623965710401535},{"word":"like","start":141.88,"end":142.04001,"confidence":0.9875488,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03886337950825691},{"word":"we","start":142.04001,"end":142.20001,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05439796298742294},{"word":"are","start":142.20001,"end":142.36,"confidence":0.99316406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07289977371692657},{"word":"not","start":142.36,"end":142.52,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07575111091136932},{"word":"looking","start":142.52,"end":142.84001,"confidence":0.9980469,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.08442992717027664},{"word":"for","start":142.84001,"end":143.0,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09566126763820648},{"word":"anything","start":143.0,"end":143.5,"confidence":0.7213135,"punctuated_word":"anything,","sentiment":"neutral","sentiment_score":-0.10671181976795197},{"word":"any","start":144.04001,"end":144.28,"confidence":0.96875,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.11184735596179962},{"word":"such","start":144.28,"end":144.6,"confidence":0.9873047,"punctuated_word":"such","sentiment":"neutral","sentiment_score":-0.09353946894407272},{"word":"thing","start":144.6,"end":145.1,"confidence":0.9555664,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.07984218001365662},{"word":"but","start":145.88,"end":146.28,"confidence":0.91064453,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.016087450087070465},{"word":"pamela","start":146.28,"end":146.78,"confidence":0.6248779,"punctuated_word":"Pamela,","sentiment":"neutral","sentiment_score":0.07948371022939682},{"word":"it","start":146.92,"end":147.08,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12354911863803864},{"word":"would","start":147.08,"end":147.32,"confidence":0.5366211,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1219191625714302},{"word":"be","start":147.32,"end":147.82,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1341080367565155},{"word":"possible","start":149.72,"end":150.12001,"confidence":0.69628906,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.12184492498636246},{"word":"for","start":150.12001,"end":150.28,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15815746784210205},{"word":"you","start":150.28,"end":150.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1246829405426979},{"word":"to","start":150.52,"end":150.6,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12171296775341034},{"word":"just","start":150.6,"end":150.84001,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11538434028625488},{"word":"send","start":150.84001,"end":151.08,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.08258393406867981},{"word":"us","start":151.08,"end":151.32,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07143428921699524},{"word":"an","start":151.32,"end":151.48001,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07432207465171814},{"word":"email","start":151.48001,"end":151.8,"confidence":0.84765625,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.07833553850650787},{"word":"and","start":151.8,"end":151.88,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10415169596672058},{"word":"i","start":151.88,"end":152.04001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11541100591421127},{"word":"can","start":152.04001,"end":152.28,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09096546471118928},{"word":"forward","start":152.28,"end":152.6,"confidence":0.99902344,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.08958467096090317},{"word":"it","start":152.6,"end":152.76001,"confidence":0.98291016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06764183193445206},{"word":"to","start":152.76001,"end":152.84001,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06244019418954849},{"word":"disha","start":152.84001,"end":153.34001,"confidence":0.828125,"punctuated_word":"Disha","sentiment":"neutral","sentiment_score":0.06943660229444504},{"word":"who","start":153.85501,"end":154.095,"confidence":0.9941406,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.09175287932157516},{"word":"looks","start":154.095,"end":154.335,"confidence":0.99121094,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.07651279121637344},{"word":"after","start":154.335,"end":154.655,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.07855324447154999},{"word":"all","start":154.655,"end":154.975,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0568927526473999},{"word":"this","start":154.975,"end":155.21501,"confidence":0.7714844,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.07540486007928848},{"word":"and","start":155.21501,"end":155.455,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10742168873548508},{"word":"if","start":155.455,"end":155.615,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.101313479244709},{"word":"she's","start":155.615,"end":155.85501,"confidence":0.99609375,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.08397839963436127},{"word":"interested","start":155.85501,"end":156.335,"confidence":0.99902344,"punctuated_word":"interested,","sentiment":"neutral","sentiment_score":0.07589408755302429},{"word":"she","start":156.335,"end":156.57501,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.06825503706932068},{"word":"will","start":156.57501,"end":156.815,"confidence":0.62158203,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0883459746837616},{"word":"reply","start":156.815,"end":157.13501,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.07328104972839355},{"word":"you","start":157.13501,"end":157.295,"confidence":0.9633789,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03350548446178436},{"word":"back","start":157.295,"end":157.795,"confidence":0.99365234,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.05099973827600479},{"word":"yep","start":163.535,"end":164.015,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1725688874721527},{"word":"alright","start":164.015,"end":164.515,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.22574281692504883}],"paragraphs":{"transcript":"\nHello? This is Ross. Yep. I'm good. How are you, man?\n\nOkay. Can you ask him to just send us an email? If interested, we'll reply him back. Okay. Alright.\n\nYep. Hello? Tisha is not available. This is Ross with Chekron. How are you?\n\nYep. Actually, Risha is not available. So call like, what is in regards to? Ross from Tech Home Systems. I am BDM over here.\n\nYep. Yep. Ross. Okay. Okay.\n\nRight. No. Currently, we need a like, we are not looking for anything, any such thing. But, Pamela, it would be possible for you to just send us an email, and I can forward it to Disha who looks after all this. And if she's interested, she will reply you back.\n\nYep. Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.017166288569569588},{"text":"This is Ross.","start":11.36,"end":12.82,"sentiment":"neutral","sentiment_score":0.026221732298533123},{"text":"Yep.","start":16.005001,"end":16.505001,"sentiment":"neutral","sentiment_score":0.07441730797290802},{"text":"I'm good.","start":20.325,"end":20.965,"sentiment":"positive","sentiment_score":0.458973228931427},{"text":"How are you, man?","start":20.965,"end":21.945,"sentiment":"neutral","sentiment_score":0.31330688297748566}],"sentiment":"neutral","sentiment_score":0.21285661665553396,"num_words":11,"start":6.08,"end":21.945},{"sentences":[{"text":"Okay.","start":35.34,"end":35.84,"sentiment":"neutral","sentiment_score":0.008263785392045975},{"text":"Can you ask him to just send us an email?","start":37.1,"end":40.0,"sentiment":"neutral","sentiment_score":-0.0041963733732700344},{"text":"If interested, we'll reply him back.","start":40.22,"end":42.165,"sentiment":"neutral","sentiment_score":-0.026845665803800028},{"text":"Okay.","start":47.605,"end":48.105,"sentiment":"neutral","sentiment_score":-0.006406494416296482},{"text":"Alright.","start":48.165,"end":48.665,"sentiment":"neutral","sentiment_score":0.009441254660487177}],"sentiment":"neutral","sentiment_score":-0.01009153594311915,"num_words":19,"start":35.34,"end":48.665},{"sentences":[{"text":"Yep.","start":50.885002,"end":51.385002,"sentiment":"neutral","sentiment_score":0.05763103812932968},{"text":"Hello?","start":58.170002,"end":58.670002,"sentiment":"neutral","sentiment_score":0.05101640149950981},{"text":"Tisha is not available.","start":66.73,"end":68.01,"sentiment":"neutral","sentiment_score":-0.12417534179985523},{"text":"This is Ross with Chekron.","start":68.01,"end":69.55,"sentiment":"neutral","sentiment_score":-0.0166252426803112},{"text":"How are you?","start":70.090004,"end":70.91,"sentiment":"neutral","sentiment_score":0.007692297299702962}],"sentiment":"neutral","sentiment_score":-0.032007374933787754,"num_words":14,"start":50.885002,"end":70.91},{"sentences":[{"text":"Yep.","start":82.375,"end":82.775,"sentiment":"neutral","sentiment_score":-0.040571533143520355},{"text":"Actually, Risha is not available.","start":82.775,"end":84.475006,"sentiment":"neutral","sentiment_score":-0.1395138293504715},{"text":"So call like, what is in regards to?","start":84.615005,"end":88.64,"sentiment":"neutral","sentiment_score":-0.06923468178138137},{"text":"Ross from Tech Home Systems.","start":95.42,"end":97.58,"sentiment":"neutral","sentiment_score":0.002647273615002632},{"text":"I am BDM over here.","start":97.58,"end":99.200005,"sentiment":"neutral","sentiment_score":0.00237492136657238}],"sentiment":"neutral","sentiment_score":-0.05278779830162724,"num_words":24,"start":82.375,"end":99.200005},{"sentences":[{"text":"Yep.","start":105.685005,"end":106.185005,"sentiment":"neutral","sentiment_score":-0.0014764623483642936},{"text":"Yep.","start":107.44501,"end":107.925,"sentiment":"neutral","sentiment_score":0.006603475194424391},{"text":"Ross.","start":107.925,"end":108.425,"sentiment":"neutral","sentiment_score":0.0050474670715630054},{"text":"Okay.","start":137.505,"end":137.88,"sentiment":"neutral","sentiment_score":0.030706480145454407},{"text":"Okay.","start":138.76001,"end":138.84001,"sentiment":"neutral","sentiment_score":0.03480667620897293}],"sentiment":"neutral","sentiment_score":0.015137527254410088,"num_words":5,"start":105.685005,"end":138.84001},{"sentences":[{"text":"Right.","start":138.84001,"end":139.34001,"sentiment":"neutral","sentiment_score":0.03626582771539688},{"text":"No.","start":140.04001,"end":140.28,"sentiment":"neutral","sentiment_score":-0.004454031586647034},{"text":"Currently, we need a like, we are not looking for anything, any such thing.","start":140.28,"end":145.1,"sentiment":"neutral","sentiment_score":-0.07756915954606873},{"text":"But, Pamela, it would be possible for you to just send us an email, and I can forward it to Disha who looks after all this.","start":145.88,"end":155.21501,"sentiment":"neutral","sentiment_score":0.09239822884018604},{"text":"And if she's interested, she will reply you back.","start":155.21501,"end":157.795,"sentiment":"neutral","sentiment_score":0.0758883265985383}],"sentiment":"neutral","sentiment_score":0.03982730297481313,"num_words":51,"start":138.84001,"end":157.795},{"sentences":[{"text":"Yep.","start":163.535,"end":164.015,"sentiment":"neutral","sentiment_score":0.1725688874721527},{"text":"Alright.","start":164.015,"end":164.515,"sentiment":"neutral","sentiment_score":0.22574281692504883}],"sentiment":"neutral","sentiment_score":0.19915585219860077,"num_words":2,"start":163.535,"end":164.515}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Hi. Is this Hara Hariam? Ross, is it? Hi. I'm from the Totality Solutions Transline. How are you? Not bad. I've got a gentleman, Carl from My Virtual Mate, on the line looking to speak with Disha, and he's looking to provide business services to us. He's a senior business development manager. Would you like to have a chat? Okay. I can put him through or tell him you're not available. Putting him through? Thank you. Yes. Hi. Good day. Am I speaking with Desha? Oh, yeah. I mean, I I just spoke to one of your associates, I assume, and I was told I will be transferred to Disha. Yeah. Yeah. I I'm sorry. What's your name, sir? Just to address you properly. Okay. You say Ross, r o s s, or Ram? Ross. Ross. Yeah. Ross. The actually, the reason why I was looking to speak with Disha, I'm also the senior business development manager of MyVirtualMate, and I just wanted to make an inquiry if by any chance Tech is currently somehow in consideration or thinking about virtual staffing solutions, you know, hiring some virtual assistants for the organization. Sure. I'll go ahead and do that then. Thank you. Alright. Take care. Bye.","confidence":0.9980469,"words":[{"word":"hello","start":4.24,"end":4.74,"confidence":0.9758301,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00940815731883049},{"word":"yes","start":7.12,"end":7.52,"confidence":0.96362305,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04871658608317375},{"word":"hi","start":7.52,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05873778462409973},{"word":"is","start":7.8399997,"end":8.0,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0538175106048584},{"word":"this","start":8.0,"end":8.32,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06122107058763504},{"word":"hara","start":8.32,"end":8.72,"confidence":0.5004883,"punctuated_word":"Hara","sentiment":"neutral","sentiment_score":0.04506697505712509},{"word":"hariam","start":8.72,"end":9.22,"confidence":0.78515625,"punctuated_word":"Hariam?","sentiment":"neutral","sentiment_score":0.044111866503953934},{"word":"ross","start":14.24,"end":14.559999,"confidence":0.79956055,"punctuated_word":"Ross,","sentiment":"neutral","sentiment_score":0.021772362291812897},{"word":"is","start":14.559999,"end":14.799999,"confidence":0.9394531,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.028741784393787384},{"word":"it","start":14.799999,"end":15.299999,"confidence":0.9655762,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.035870201885700226},{"word":"hi","start":16.655,"end":16.895,"confidence":0.92944336,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13106578588485718},{"word":"i'm","start":16.895,"end":16.975,"confidence":0.97265625,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.17292532324790957},{"word":"from","start":16.975,"end":17.215,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16890354454517365},{"word":"the","start":17.215,"end":17.375,"confidence":0.8857422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16581669449806213},{"word":"totality","start":17.375,"end":17.875,"confidence":0.28137207,"punctuated_word":"Totality","sentiment":"neutral","sentiment_score":0.2066974937915802},{"word":"solutions","start":17.935,"end":18.335,"confidence":0.96972656,"punctuated_word":"Solutions","sentiment":"neutral","sentiment_score":0.152882382273674},{"word":"transline","start":18.335,"end":18.815,"confidence":0.5366618,"punctuated_word":"Transline.","sentiment":"neutral","sentiment_score":0.1550578474998474},{"word":"how","start":18.815,"end":18.975,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1865895539522171},{"word":"are","start":18.975,"end":19.215,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17099183797836304},{"word":"you","start":19.215,"end":19.715,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2096175253391266},{"word":"not","start":21.855,"end":22.175,"confidence":0.9614258,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.28969675302505493},{"word":"bad","start":22.175,"end":22.415,"confidence":0.99853516,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.2273457944393158},{"word":"i've","start":22.415,"end":22.494999,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.12580682337284088},{"word":"got","start":22.494999,"end":22.735,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.09650084376335144},{"word":"a","start":22.735,"end":22.815,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11393775045871736},{"word":"gentleman","start":22.815,"end":23.215,"confidence":0.6067505,"punctuated_word":"gentleman,","sentiment":"neutral","sentiment_score":0.1008383259177208},{"word":"carl","start":23.215,"end":23.375,"confidence":0.5678711,"punctuated_word":"Carl","sentiment":"neutral","sentiment_score":0.07413192838430405},{"word":"from","start":23.375,"end":23.535,"confidence":0.7519531,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12878946959972382},{"word":"my","start":23.535,"end":23.695,"confidence":0.9506836,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.1088353618979454},{"word":"virtual","start":23.695,"end":24.015,"confidence":0.7158203,"punctuated_word":"Virtual","sentiment":"neutral","sentiment_score":0.11082399636507034},{"word":"mate","start":24.015,"end":24.175,"confidence":0.82958984,"punctuated_word":"Mate,","sentiment":"neutral","sentiment_score":0.10318143665790558},{"word":"on","start":24.175,"end":24.335,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08974596112966537},{"word":"the","start":24.335,"end":24.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08974874019622803},{"word":"line","start":24.415,"end":24.735,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.11827772855758668},{"word":"looking","start":24.735,"end":24.974998,"confidence":0.8701172,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.08695638924837112},{"word":"to","start":24.974998,"end":25.135,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08886061608791351},{"word":"speak","start":25.135,"end":25.295,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.10555177927017212},{"word":"with","start":25.295,"end":25.535,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09228890389204024},{"word":"disha","start":25.535,"end":26.035,"confidence":0.79036456,"punctuated_word":"Disha,","sentiment":"neutral","sentiment_score":0.09605171531438828},{"word":"and","start":26.575,"end":26.814999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07715873420238495},{"word":"he's","start":26.814999,"end":27.215,"confidence":0.9995117,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.0884951502084732},{"word":"looking","start":27.215,"end":27.615,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.07152336835861206},{"word":"to","start":27.615,"end":27.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08334570378065109},{"word":"provide","start":27.855,"end":28.255001,"confidence":0.99902344,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.0825326070189476},{"word":"business","start":28.255001,"end":28.755001,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.1006678193807602},{"word":"services","start":28.814999,"end":29.314999,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.074409618973732},{"word":"to","start":30.27,"end":30.51,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09519657492637634},{"word":"us","start":30.51,"end":30.830002,"confidence":0.9980469,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.08336781710386276},{"word":"he's","start":30.830002,"end":31.070002,"confidence":0.99902344,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.05761118978261947},{"word":"a","start":31.070002,"end":31.150002,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05300723761320114},{"word":"senior","start":31.150002,"end":31.470001,"confidence":0.984375,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.038240835070610046},{"word":"business","start":31.470001,"end":31.710001,"confidence":0.99902344,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.04189737141132355},{"word":"development","start":31.710001,"end":32.190002,"confidence":0.984375,"punctuated_word":"development","sentiment":"neutral","sentiment_score":0.0367862731218338},{"word":"manager","start":32.190002,"end":32.690002,"confidence":0.99853516,"punctuated_word":"manager.","sentiment":"neutral","sentiment_score":0.047483883798122406},{"word":"would","start":32.75,"end":32.91,"confidence":0.99902344,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.04973210394382477},{"word":"you","start":32.91,"end":32.99,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04895623400807381},{"word":"like","start":32.99,"end":33.23,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.046588119119405746},{"word":"to","start":33.23,"end":33.31,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05450573191046715},{"word":"have","start":33.31,"end":33.47,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0409693717956543},{"word":"a","start":33.47,"end":33.55,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.047694556415081024},{"word":"chat","start":33.55,"end":34.05,"confidence":0.9995117,"punctuated_word":"chat?","sentiment":"neutral","sentiment_score":0.04690134525299072},{"word":"okay","start":42.855003,"end":43.335003,"confidence":0.873291,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06359350681304932},{"word":"i","start":43.335003,"end":43.495003,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09005311876535416},{"word":"can","start":43.495003,"end":43.655003,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07290975004434586},{"word":"put","start":43.655003,"end":43.815002,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.06299329549074173},{"word":"him","start":43.815002,"end":44.055,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.06503988057374954},{"word":"through","start":44.055,"end":44.295002,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.08265522867441177},{"word":"or","start":44.295002,"end":44.535,"confidence":0.87597656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1211274117231369},{"word":"tell","start":44.535,"end":44.695,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.12240918725728989},{"word":"him","start":44.695,"end":44.935,"confidence":0.9970703,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.08093057572841644},{"word":"you're","start":44.935,"end":45.095,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1143518090248108},{"word":"not","start":45.095,"end":45.175003,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12773290276527405},{"word":"available","start":45.175003,"end":45.675003,"confidence":0.9616699,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.10527335107326508},{"word":"putting","start":49.175003,"end":49.495003,"confidence":0.9770508,"punctuated_word":"Putting","sentiment":"neutral","sentiment_score":0.0040362440049648285},{"word":"him","start":49.495003,"end":49.655003,"confidence":0.99609375,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.009910743683576584},{"word":"through","start":49.655003,"end":50.155003,"confidence":0.9719238,"punctuated_word":"through?","sentiment":"neutral","sentiment_score":0.018349792808294296},{"word":"thank","start":51.655003,"end":51.975002,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1943461000919342},{"word":"you","start":51.975002,"end":52.475002,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12243689596652985},{"word":"yes","start":61.72,"end":61.96,"confidence":0.967041,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05491235852241516},{"word":"hi","start":61.96,"end":62.12,"confidence":0.9951172,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07357516139745712},{"word":"good","start":62.12,"end":62.28,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1747126430273056},{"word":"day","start":62.28,"end":62.78,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.14382803440093994},{"word":"am","start":63.4,"end":63.64,"confidence":0.8041992,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.03627444803714752},{"word":"i","start":63.64,"end":63.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04834382236003876},{"word":"speaking","start":63.88,"end":64.2,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.028287295252084732},{"word":"with","start":64.2,"end":64.52,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.031596072018146515},{"word":"desha","start":64.52,"end":65.02,"confidence":0.7855632,"punctuated_word":"Desha?","sentiment":"neutral","sentiment_score":0.030515845865011215},{"word":"oh","start":73.045,"end":73.545,"confidence":0.87353516,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.038225509226322174},{"word":"yeah","start":73.925,"end":74.165,"confidence":0.8100586,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.038526877760887146},{"word":"i","start":74.165,"end":74.245,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.051042281091213226},{"word":"mean","start":74.245,"end":74.565,"confidence":0.9926758,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.05046378076076507},{"word":"i","start":74.565,"end":74.725,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05380101874470711},{"word":"i","start":74.725,"end":74.805,"confidence":0.76171875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04803013801574707},{"word":"just","start":74.805,"end":75.045,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03897601738572121},{"word":"spoke","start":75.045,"end":75.365,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.03605363517999649},{"word":"to","start":75.365,"end":75.525,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03106057457625866},{"word":"one","start":75.525,"end":75.765,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.042650479823350906},{"word":"of","start":75.765,"end":75.845,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04676749184727669},{"word":"your","start":75.845,"end":76.345,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04851791262626648},{"word":"associates","start":77.045,"end":77.545,"confidence":0.9370117,"punctuated_word":"associates,","sentiment":"neutral","sentiment_score":-0.04112247750163078},{"word":"i","start":77.765,"end":77.925,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06916557252407074},{"word":"assume","start":77.925,"end":78.405,"confidence":0.9123535,"punctuated_word":"assume,","sentiment":"neutral","sentiment_score":-0.0634336918592453},{"word":"and","start":78.405,"end":78.885,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.055693142116069794},{"word":"i","start":78.885,"end":79.045,"confidence":0.96972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0660112053155899},{"word":"was","start":79.045,"end":79.205,"confidence":0.98828125,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08219563961029053},{"word":"told","start":79.205,"end":79.525,"confidence":1.0,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.07533159852027893},{"word":"i","start":79.525,"end":79.685,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0905468538403511},{"word":"will","start":79.685,"end":80.085,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.08593542873859406},{"word":"be","start":80.085,"end":80.245,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07947156578302383},{"word":"transferred","start":80.245,"end":80.725,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.05126166716217995},{"word":"to","start":80.725,"end":80.885,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07416725903749466},{"word":"disha","start":80.885,"end":81.385,"confidence":0.9786784,"punctuated_word":"Disha.","sentiment":"neutral","sentiment_score":-0.059948232024908066},{"word":"yeah","start":90.939995,"end":91.18,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.026844408363103867},{"word":"yeah","start":91.18,"end":91.34,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027158226817846295},{"word":"i","start":91.34,"end":91.42,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04294793680310249},{"word":"i'm","start":91.5,"end":91.659996,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05342989414930344},{"word":"sorry","start":91.659996,"end":91.979996,"confidence":0.9951172,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.07730094343423843},{"word":"what's","start":91.979996,"end":92.299995,"confidence":0.9194336,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.044590841978788376},{"word":"your","start":92.299995,"end":92.46,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03641236945986748},{"word":"name","start":92.46,"end":92.619995,"confidence":0.99658203,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.04393978789448738},{"word":"sir","start":92.619995,"end":92.86,"confidence":0.8354492,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.0339914970099926},{"word":"just","start":92.86,"end":93.02,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.031851205974817276},{"word":"to","start":93.02,"end":93.259995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02661623433232307},{"word":"address","start":93.259995,"end":93.58,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.021084556356072422},{"word":"you","start":93.58,"end":93.82,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024100711569190025},{"word":"properly","start":93.82,"end":94.32,"confidence":0.907959,"punctuated_word":"properly.","sentiment":"neutral","sentiment_score":-0.01557548437267542},{"word":"okay","start":102.104996,"end":102.604996,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.001564391888678074},{"word":"you","start":103.704994,"end":103.945,"confidence":0.6923828,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.009133881889283655},{"word":"say","start":103.945,"end":104.265,"confidence":0.9658203,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.0012637954205274582},{"word":"ross","start":104.265,"end":104.765,"confidence":0.9169922,"punctuated_word":"Ross,","sentiment":"neutral","sentiment_score":-0.0007826210930943489},{"word":"r","start":104.985,"end":105.30499,"confidence":0.9980469,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.0012594591826200483},{"word":"o","start":105.30499,"end":105.465,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.0007408754900097847},{"word":"s","start":105.465,"end":105.625,"confidence":0.96777344,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.0012595271691679957},{"word":"s","start":105.625,"end":105.865,"confidence":0.9343262,"punctuated_word":"s,","sentiment":"neutral","sentiment_score":-0.0023867450654506683},{"word":"or","start":105.865,"end":106.185,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0005175955593585968},{"word":"ram","start":106.185,"end":106.685,"confidence":0.72998047,"punctuated_word":"Ram?","sentiment":"neutral","sentiment_score":0.000321914441883564},{"word":"ross","start":110.560005,"end":110.880005,"confidence":0.93115234,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.007318561896681786},{"word":"ross","start":110.880005,"end":111.36,"confidence":0.98706055,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.011294987984001637},{"word":"yeah","start":111.36,"end":111.840004,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02714931219816208},{"word":"ross","start":111.840004,"end":112.32,"confidence":0.9680176,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.01649167761206627},{"word":"the","start":112.32,"end":112.560005,"confidence":0.99609375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0015455670654773712},{"word":"actually","start":112.8,"end":113.12,"confidence":0.9941406,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.0013032108545303345},{"word":"the","start":113.12,"end":113.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0009769871830940249},{"word":"reason","start":113.28,"end":113.520004,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.006221495568752289},{"word":"why","start":113.520004,"end":113.840004,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.006260354071855545},{"word":"i","start":113.840004,"end":114.240005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00248861312866211},{"word":"was","start":114.240005,"end":114.560005,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.010774947702884674},{"word":"looking","start":114.560005,"end":114.880005,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.006730787456035614},{"word":"to","start":114.880005,"end":115.36,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013119161128997804},{"word":"speak","start":115.36,"end":115.68,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.005556430667638779},{"word":"with","start":115.68,"end":115.92,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0021841153502464294},{"word":"disha","start":115.92,"end":116.240005,"confidence":0.73030597,"punctuated_word":"Disha,","sentiment":"neutral","sentiment_score":0.011494213715195656},{"word":"i'm","start":116.240005,"end":116.48,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01918124035000801},{"word":"also","start":116.48,"end":116.8,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.02438365668058395},{"word":"the","start":116.8,"end":116.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016227953135967255},{"word":"senior","start":116.96,"end":117.28,"confidence":0.98535156,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":-0.0028069019317626953},{"word":"business","start":117.28,"end":117.68,"confidence":0.99902344,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.0020331256091594696},{"word":"development","start":117.68,"end":118.16,"confidence":0.99902344,"punctuated_word":"development","sentiment":"neutral","sentiment_score":0.0012486167252063751},{"word":"manager","start":118.16,"end":118.560005,"confidence":1.0,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":0.01607244834303856},{"word":"of","start":118.560005,"end":118.8,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04381114989519119},{"word":"myvirtualmate","start":118.8,"end":119.3,"confidence":0.78808594,"punctuated_word":"MyVirtualMate,","sentiment":"neutral","sentiment_score":0.03984373062849045},{"word":"and","start":120.045,"end":120.165,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0258869044482708},{"word":"i","start":120.165,"end":120.285,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02680204063653946},{"word":"just","start":120.285,"end":120.685,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03664976358413696},{"word":"wanted","start":120.685,"end":121.185,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.03190330043435097},{"word":"to","start":121.645,"end":121.725,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04840872436761856},{"word":"make","start":121.725,"end":121.965,"confidence":0.73095703,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0541970320045948},{"word":"an","start":121.965,"end":122.205,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03953267261385918},{"word":"inquiry","start":122.205,"end":122.705,"confidence":0.99902344,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.051857899874448776},{"word":"if","start":123.405,"end":123.905,"confidence":0.9301758,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.018543049693107605},{"word":"by","start":123.965,"end":124.205,"confidence":0.7001953,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.008724689483642578},{"word":"any","start":124.205,"end":124.445,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.004085831344127655},{"word":"chance","start":124.445,"end":124.845,"confidence":0.99902344,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":-0.014873996376991272},{"word":"tech","start":124.845,"end":125.345,"confidence":0.77001953,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.0063880085945129395},{"word":"is","start":125.965,"end":126.365,"confidence":0.27661133,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005264811217784882},{"word":"currently","start":126.365,"end":126.865,"confidence":0.9970703,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.02579151839017868},{"word":"somehow","start":127.485,"end":127.885,"confidence":0.9716797,"punctuated_word":"somehow","sentiment":"neutral","sentiment_score":-0.01861603558063507},{"word":"in","start":127.885,"end":128.045,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.004838146269321442},{"word":"consideration","start":128.045,"end":128.545,"confidence":1.0,"punctuated_word":"consideration","sentiment":"neutral","sentiment_score":0.009315170347690582},{"word":"or","start":129.085,"end":129.325,"confidence":0.9819336,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.005535021424293518},{"word":"thinking","start":129.325,"end":129.725,"confidence":0.99609375,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":0.0029740147292613983},{"word":"about","start":129.725,"end":130.225,"confidence":0.9902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.011783424764871596},{"word":"virtual","start":130.365,"end":130.865,"confidence":0.99316406,"punctuated_word":"virtual","sentiment":"neutral","sentiment_score":0.013265740126371384},{"word":"staffing","start":130.925,"end":131.325,"confidence":0.99902344,"punctuated_word":"staffing","sentiment":"neutral","sentiment_score":-0.0028985999524593353},{"word":"solutions","start":131.325,"end":131.825,"confidence":0.9831543,"punctuated_word":"solutions,","sentiment":"neutral","sentiment_score":-0.010708024725317957},{"word":"you","start":131.965,"end":132.045,"confidence":0.97265625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02417754754424095},{"word":"know","start":132.045,"end":132.205,"confidence":0.9980469,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.020964914932847023},{"word":"hiring","start":132.205,"end":132.605,"confidence":0.99316406,"punctuated_word":"hiring","sentiment":"neutral","sentiment_score":-0.00010104477405548096},{"word":"some","start":132.605,"end":132.765,"confidence":0.97509766,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.013642817735671995},{"word":"virtual","start":132.765,"end":133.165,"confidence":0.99609375,"punctuated_word":"virtual","sentiment":"neutral","sentiment_score":-0.0038306824862957},{"word":"assistants","start":133.165,"end":133.645,"confidence":0.60595703,"punctuated_word":"assistants","sentiment":"neutral","sentiment_score":0.004387659952044487},{"word":"for","start":133.645,"end":133.805,"confidence":0.94140625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009186610579490662},{"word":"the","start":133.805,"end":133.965,"confidence":0.88427734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015234660357236862},{"word":"organization","start":133.965,"end":134.465,"confidence":0.923584,"punctuated_word":"organization.","sentiment":"neutral","sentiment_score":-0.0023024361580610275},{"word":"sure","start":160.36499,"end":160.685,"confidence":0.8942871,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.18481910228729248},{"word":"i'll","start":160.685,"end":160.925,"confidence":0.79785156,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.20730993151664737},{"word":"go","start":160.925,"end":161.08499,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.18295471370220184},{"word":"ahead","start":161.08499,"end":161.245,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.26080426573753357},{"word":"and","start":161.245,"end":161.405,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2748812735080719},{"word":"do","start":161.405,"end":161.565,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.20514485239982605},{"word":"that","start":161.565,"end":161.805,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2197197824716568},{"word":"then","start":161.805,"end":162.12888,"confidence":0.98339844,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.2131298780441284},{"word":"thank","start":162.20888,"end":162.44888,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4224773347377777},{"word":"you","start":162.44888,"end":162.94888,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3387157917022705},{"word":"alright","start":166.92888,"end":167.32887,"confidence":0.9904785,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2543582618236542},{"word":"take","start":167.32887,"end":167.56888,"confidence":1.0,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.30669233202934265},{"word":"care","start":167.56888,"end":167.88887,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.2832285761833191},{"word":"bye","start":167.88887,"end":168.38887,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13951550424098969}],"paragraphs":{"transcript":"\nHello? Yes. Hi. Is this Hara Hariam? Ross, is it?\n\nHi. I'm from the Totality Solutions Transline. How are you? Not bad. I've got a gentleman, Carl from My Virtual Mate, on the line looking to speak with Disha, and he's looking to provide business services to us.\n\nHe's a senior business development manager. Would you like to have a chat? Okay. I can put him through or tell him you're not available. Putting him through?\n\nThank you. Yes. Hi. Good day. Am I speaking with Desha?\n\nOh, yeah. I mean, I I just spoke to one of your associates, I assume, and I was told I will be transferred to Disha. Yeah. Yeah. I I'm sorry.\n\nWhat's your name, sir? Just to address you properly. Okay. You say Ross, r o s s, or Ram? Ross.\n\nRoss. Yeah. Ross. The actually, the reason why I was looking to speak with Disha, I'm also the senior business development manager of MyVirtualMate, and I just wanted to make an inquiry if by any chance Tech is currently somehow in consideration or thinking about virtual staffing solutions, you know, hiring some virtual assistants for the organization. Sure.\n\nI'll go ahead and do that then. Thank you. Alright. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.00940815731883049},{"text":"Yes.","start":7.12,"end":7.52,"sentiment":"neutral","sentiment_score":0.04871658608317375},{"text":"Hi.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.05873778462409973},{"text":"Is this Hara Hariam?","start":7.8399997,"end":9.22,"sentiment":"neutral","sentiment_score":0.051054355688393116},{"text":"Ross, is it?","start":14.24,"end":15.299999,"sentiment":"neutral","sentiment_score":0.02879478285710017}],"sentiment":"neutral","sentiment_score":0.040746429935097694,"num_words":10,"start":4.24,"end":15.299999},{"sentences":[{"text":"Hi.","start":16.655,"end":16.895,"sentiment":"neutral","sentiment_score":0.13106578588485718},{"text":"I'm from the Totality Solutions Transline.","start":16.895,"end":18.815,"sentiment":"neutral","sentiment_score":0.17038054764270782},{"text":"How are you?","start":18.815,"end":19.715,"sentiment":"neutral","sentiment_score":0.1890663057565689},{"text":"Not bad.","start":21.855,"end":22.415,"sentiment":"neutral","sentiment_score":0.25852127373218536},{"text":"I've got a gentleman, Carl from My Virtual Mate, on the line looking to speak with Disha, and he's looking to provide business services to us.","start":22.415,"end":30.830002,"sentiment":"neutral","sentiment_score":0.09565481400260559}],"sentiment":"neutral","sentiment_score":0.1243319921195507,"num_words":38,"start":16.655,"end":30.830002},{"sentences":[{"text":"He's a senior business development manager.","start":30.830002,"end":32.690002,"sentiment":"neutral","sentiment_score":0.04583779846628507},{"text":"Would you like to have a chat?","start":32.75,"end":34.05,"sentiment":"neutral","sentiment_score":0.04790678034935679},{"text":"Okay.","start":42.855003,"end":43.335003,"sentiment":"neutral","sentiment_score":-0.06359350681304932},{"text":"I can put him through or tell him you're not available.","start":43.335003,"end":45.675003,"sentiment":"neutral","sentiment_score":-0.09504331919279965},{"text":"Putting him through?","start":49.175003,"end":50.155003,"sentiment":"neutral","sentiment_score":0.010765593498945236}],"sentiment":"neutral","sentiment_score":-0.016657106578350067,"num_words":28,"start":30.830002,"end":50.155003},{"sentences":[{"text":"Thank you.","start":51.655003,"end":52.475002,"sentiment":"neutral","sentiment_score":0.15839149802923203},{"text":"Yes.","start":61.72,"end":61.96,"sentiment":"neutral","sentiment_score":0.05491235852241516},{"text":"Hi.","start":61.96,"end":62.12,"sentiment":"neutral","sentiment_score":0.07357516139745712},{"text":"Good day.","start":62.12,"end":62.78,"sentiment":"neutral","sentiment_score":0.15927033871412277},{"text":"Am I speaking with Desha?","start":63.4,"end":65.02,"sentiment":"neutral","sentiment_score":0.03500349670648575}],"sentiment":"neutral","sentiment_score":0.08534806153991005,"num_words":11,"start":51.655003,"end":65.02},{"sentences":[{"text":"Oh, yeah.","start":73.045,"end":74.165,"sentiment":"neutral","sentiment_score":-0.03837619349360466},{"text":"I mean, I I just spoke to one of your associates, I assume, and I was told I will be transferred to Disha.","start":74.165,"end":81.385,"sentiment":"neutral","sentiment_score":-0.05833250713413176},{"text":"Yeah.","start":90.939995,"end":91.18,"sentiment":"neutral","sentiment_score":-0.026844408363103867},{"text":"Yeah.","start":91.18,"end":91.34,"sentiment":"neutral","sentiment_score":-0.027158226817846295},{"text":"I I'm sorry.","start":91.34,"end":91.979996,"sentiment":"neutral","sentiment_score":-0.05789292479554812}],"sentiment":"neutral","sentiment_score":-0.054869382021327816,"num_words":30,"start":73.045,"end":91.979996},{"sentences":[{"text":"What's your name, sir?","start":91.979996,"end":92.86,"sentiment":"neutral","sentiment_score":-0.03973362408578396},{"text":"Just to address you properly.","start":92.86,"end":94.32,"sentiment":"neutral","sentiment_score":-0.023845638521015643},{"text":"Okay.","start":102.104996,"end":102.604996,"sentiment":"neutral","sentiment_score":-0.001564391888678074},{"text":"You say Ross, r o s s, or Ram?","start":103.704994,"end":106.685,"sentiment":"neutral","sentiment_score":-0.0016115186735987661},{"text":"Ross.","start":110.560005,"end":110.880005,"sentiment":"neutral","sentiment_score":0.007318561896681786}],"sentiment":"neutral","sentiment_score":-0.014345609350129962,"num_words":20,"start":91.979996,"end":110.880005},{"sentences":[{"text":"Ross.","start":110.880005,"end":111.36,"sentiment":"neutral","sentiment_score":0.011294987984001637},{"text":"Yeah.","start":111.36,"end":111.840004,"sentiment":"neutral","sentiment_score":0.02714931219816208},{"text":"Ross.","start":111.840004,"end":112.32,"sentiment":"neutral","sentiment_score":0.01649167761206627},{"text":"The actually, the reason why I was looking to speak with Disha, I'm also the senior business development manager of MyVirtualMate, and I just wanted to make an inquiry if by any chance Tech is currently somehow in consideration or thinking about virtual staffing solutions, you know, hiring some virtual assistants for the organization.","start":112.32,"end":134.465,"sentiment":"neutral","sentiment_score":0.007382351456692925},{"text":"Sure.","start":160.36499,"end":160.685,"sentiment":"neutral","sentiment_score":0.18481910228729248}],"sentiment":"neutral","sentiment_score":0.011006932047292077,"num_words":58,"start":110.880005,"end":160.685},{"sentences":[{"text":"I'll go ahead and do that then.","start":160.685,"end":162.12888,"sentiment":"neutral","sentiment_score":0.22342067105429514},{"text":"Thank you.","start":162.20888,"end":162.94888,"sentiment":"positive","sentiment_score":0.3805965632200241},{"text":"Alright.","start":166.92888,"end":167.32887,"sentiment":"neutral","sentiment_score":0.2543582618236542},{"text":"Take care.","start":167.32887,"end":167.88887,"sentiment":"neutral","sentiment_score":0.29496045410633087},{"text":"Bye.","start":167.88887,"end":168.38887,"sentiment":"neutral","sentiment_score":0.13951550424098969}],"sentiment":"neutral","sentiment_score":0.2545332690844169,"num_words":13,"start":160.685,"end":168.38887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Yes. Hi. Is this Hara Hariam?\n\nChannel 0: This is Ross.\n\nChannel 1: Ross, is it?\n\nChannel 0: Yep.\n\nChannel 1: Hi. I'm from the Totality Solutions Transline. How are you?\n\nChannel 0: I'm good. How are you, man?\n\nChannel 1: Not bad. I've got a gentleman, Carl from My Virtual Mate, on the line looking to speak with Disha, and he's looking to provide business services to us. He's a senior business development manager. Would you like to have a chat?\n\nChannel 0: Okay. Can you ask him to just send us an email? If interested, we'll reply him back.\n\nChannel 1: Okay. I can put him through or tell him you're not available.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Putting him through?\n\nChannel 0: Yep.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Yes. Hi. Good day. Am I speaking with Desha?\n\nChannel 0: Tisha is not available. This is Ross with Chekron. How are you?\n\nChannel 1: Oh, yeah. I mean, I I just spoke to one of your associates, I assume, and I was told I will be transferred to Disha.\n\nChannel 0: Yep. Actually, Risha is not available. So call like, what is in regards to?\n\nChannel 1: Yeah. Yeah. I I'm sorry. What's your name, sir? Just to address you properly.\n\nChannel 0: Ross from Tech Home Systems. I am BDM over here.\n\nChannel 1: Okay. You say Ross, r o s s,\n\nChannel 0: Yep.\n\nChannel 1: or Ram?\n\nChannel 0: Yep. Ross.\n\nChannel 1: Ross. Ross. Yeah. Ross. The actually, the reason why I was looking to speak with Disha, I'm also the senior business development manager of MyVirtualMate, and I just wanted to make an inquiry if by any chance Tech is currently somehow in consideration or thinking about virtual staffing solutions, you know, hiring some virtual assistants for the organization.\n\nChannel 0: Okay. Okay. Right. No. Currently, we need a like, we are not looking for anything, any such thing.\n\nBut, Pamela, it would be possible for you to just send us an email, and I can forward it to Disha who looks after all this. And if she's interested, she will reply you back.\n\nChannel 1: Sure. I'll go ahead and do that then. Thank you.\n\nChannel 0: Yep. Alright.\n\nChannel 1: Alright. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.00940815731883049}],"sentiment":"neutral","sentiment_score":0.00940815731883049,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"Hello?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.017166288569569588}],"sentiment":"neutral","sentiment_score":0.017166288569569588,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Yes.","start":7.12,"end":7.52,"sentiment":"neutral","sentiment_score":0.04871658608317375},{"text":"Hi.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.05873778462409973},{"text":"Is this Hara Hariam?","start":7.8399997,"end":9.22,"sentiment":"neutral","sentiment_score":0.051054355688393116}],"sentiment":"neutral","sentiment_score":0.05194529891014099,"channel":1,"num_words":6,"start":7.12,"end":9.22},{"sentences":[{"text":"This is Ross.","start":11.36,"end":12.82,"sentiment":"neutral","sentiment_score":0.026221732298533123}],"sentiment":"neutral","sentiment_score":0.026221732298533123,"channel":0,"num_words":3,"start":11.36,"end":12.82},{"sentences":[{"text":"Ross, is it?","start":14.24,"end":15.299999,"sentiment":"neutral","sentiment_score":0.02879478285710017}],"sentiment":"neutral","sentiment_score":0.02879478285710017,"channel":1,"num_words":3,"start":14.24,"end":15.299999},{"sentences":[{"text":"Yep.","start":16.005001,"end":16.505001,"sentiment":"neutral","sentiment_score":0.07441730797290802}],"sentiment":"neutral","sentiment_score":0.07441730797290802,"channel":0,"num_words":1,"start":16.005001,"end":16.505001},{"sentences":[{"text":"Hi.","start":16.655,"end":16.895,"sentiment":"neutral","sentiment_score":0.13106578588485718},{"text":"I'm from the Totality Solutions Transline.","start":16.895,"end":18.815,"sentiment":"neutral","sentiment_score":0.17038054764270782},{"text":"How are you?","start":18.815,"end":19.715,"sentiment":"neutral","sentiment_score":0.1890663057565689}],"sentiment":"neutral","sentiment_score":0.17205479890108108,"channel":1,"num_words":10,"start":16.655,"end":19.715},{"sentences":[{"text":"I'm good.","start":20.325,"end":20.965,"sentiment":"positive","sentiment_score":0.458973228931427},{"text":"How are you, man?","start":20.965,"end":21.945,"sentiment":"neutral","sentiment_score":0.31330688297748566}],"sentiment":"positive","sentiment_score":0.36186233162879944,"channel":0,"num_words":6,"start":20.325,"end":21.945},{"sentences":[{"text":"Not bad.","start":21.855,"end":22.415,"sentiment":"neutral","sentiment_score":0.25852127373218536},{"text":"I've got a gentleman, Carl from My Virtual Mate, on the line looking to speak with Disha, and he's looking to provide business services to us.","start":22.415,"end":30.830002,"sentiment":"neutral","sentiment_score":0.09565481400260559},{"text":"He's a senior business development manager.","start":30.830002,"end":32.690002,"sentiment":"neutral","sentiment_score":0.04583779846628507},{"text":"Would you like to have a chat?","start":32.75,"end":34.05,"sentiment":"neutral","sentiment_score":0.04790678034935679}],"sentiment":"neutral","sentiment_score":0.08815712109208107,"channel":1,"num_words":41,"start":21.855,"end":34.05},{"sentences":[{"text":"Okay.","start":35.34,"end":35.84,"sentiment":"neutral","sentiment_score":0.008263785392045975},{"text":"Can you ask him to just send us an email?","start":37.1,"end":40.0,"sentiment":"neutral","sentiment_score":-0.0041963733732700344},{"text":"If interested, we'll reply him back.","start":40.22,"end":42.165,"sentiment":"neutral","sentiment_score":-0.026845665803800028}],"sentiment":"neutral","sentiment_score":-0.011457290774320854,"channel":0,"num_words":17,"start":35.34,"end":42.165},{"sentences":[{"text":"Okay.","start":42.855003,"end":43.335003,"sentiment":"neutral","sentiment_score":-0.06359350681304932},{"text":"I can put him through or tell him you're not available.","start":43.335003,"end":45.675003,"sentiment":"neutral","sentiment_score":-0.09504331919279965}],"sentiment":"neutral","sentiment_score":-0.09242250149448712,"channel":1,"num_words":12,"start":42.855003,"end":45.675003},{"sentences":[{"text":"Okay.","start":47.605,"end":48.105,"sentiment":"neutral","sentiment_score":-0.006406494416296482},{"text":"Alright.","start":48.165,"end":48.665,"sentiment":"neutral","sentiment_score":0.009441254660487177}],"sentiment":"neutral","sentiment_score":0.0015173801220953473,"channel":0,"num_words":2,"start":47.605,"end":48.665},{"sentences":[{"text":"Putting him through?","start":49.175003,"end":50.155003,"sentiment":"neutral","sentiment_score":0.010765593498945236}],"sentiment":"neutral","sentiment_score":0.010765593498945236,"channel":1,"num_words":3,"start":49.175003,"end":50.155003},{"sentences":[{"text":"Yep.","start":50.885002,"end":51.385002,"sentiment":"neutral","sentiment_score":0.05763103812932968}],"sentiment":"neutral","sentiment_score":0.05763103812932968,"channel":0,"num_words":1,"start":50.885002,"end":51.385002},{"sentences":[{"text":"Thank you.","start":51.655003,"end":52.475002,"sentiment":"neutral","sentiment_score":0.15839149802923203}],"sentiment":"neutral","sentiment_score":0.15839149802923203,"channel":1,"num_words":2,"start":51.655003,"end":52.475002},{"sentences":[{"text":"Hello?","start":58.170002,"end":58.670002,"sentiment":"neutral","sentiment_score":0.05101640149950981}],"sentiment":"neutral","sentiment_score":0.05101640149950981,"channel":0,"num_words":1,"start":58.170002,"end":58.670002},{"sentences":[{"text":"Yes.","start":61.72,"end":61.96,"sentiment":"neutral","sentiment_score":0.05491235852241516},{"text":"Hi.","start":61.96,"end":62.12,"sentiment":"neutral","sentiment_score":0.07357516139745712},{"text":"Good day.","start":62.12,"end":62.78,"sentiment":"neutral","sentiment_score":0.15927033871412277},{"text":"Am I speaking with Desha?","start":63.4,"end":65.02,"sentiment":"neutral","sentiment_score":0.03500349670648575}],"sentiment":"neutral","sentiment_score":0.06911618676450518,"channel":1,"num_words":9,"start":61.72,"end":65.02},{"sentences":[{"text":"Tisha is not available.","start":66.73,"end":68.01,"sentiment":"neutral","sentiment_score":-0.12417534179985523},{"text":"This is Ross with Chekron.","start":68.01,"end":69.55,"sentiment":"neutral","sentiment_score":-0.0166252426803112},{"text":"How are you?","start":70.090004,"end":70.91,"sentiment":"neutral","sentiment_score":0.007692297299702962}],"sentiment":"neutral","sentiment_score":-0.046395890725155674,"channel":0,"num_words":12,"start":66.73,"end":70.91},{"sentences":[{"text":"Oh, yeah.","start":73.045,"end":74.165,"sentiment":"neutral","sentiment_score":-0.03837619349360466},{"text":"I mean, I I just spoke to one of your associates, I assume, and I was told I will be transferred to Disha.","start":74.165,"end":81.385,"sentiment":"neutral","sentiment_score":-0.05833250713413176}],"sentiment":"neutral","sentiment_score":-0.056736002042889595,"channel":1,"num_words":25,"start":73.045,"end":81.385},{"sentences":[{"text":"Yep.","start":82.375,"end":82.775,"sentiment":"neutral","sentiment_score":-0.040571533143520355},{"text":"Actually, Risha is not available.","start":82.775,"end":84.475006,"sentiment":"neutral","sentiment_score":-0.1395138293504715},{"text":"So call like, what is in regards to?","start":84.615005,"end":88.64,"sentiment":"neutral","sentiment_score":-0.06923468178138137}],"sentiment":"neutral","sentiment_score":-0.09228700958192348,"channel":0,"num_words":14,"start":82.375,"end":88.64},{"sentences":[{"text":"Yeah.","start":90.939995,"end":91.18,"sentiment":"neutral","sentiment_score":-0.026844408363103867},{"text":"Yeah.","start":91.18,"end":91.34,"sentiment":"neutral","sentiment_score":-0.027158226817846295},{"text":"I I'm sorry.","start":91.34,"end":91.979996,"sentiment":"neutral","sentiment_score":-0.05789292479554812},{"text":"What's your name, sir?","start":91.979996,"end":92.86,"sentiment":"neutral","sentiment_score":-0.03973362408578396},{"text":"Just to address you properly.","start":92.86,"end":94.32,"sentiment":"neutral","sentiment_score":-0.023845638521015643}],"sentiment":"neutral","sentiment_score":-0.03613172132255776,"channel":1,"num_words":14,"start":90.939995,"end":94.32},{"sentences":[{"text":"Ross from Tech Home Systems.","start":95.42,"end":97.58,"sentiment":"neutral","sentiment_score":0.002647273615002632},{"text":"I am BDM over here.","start":97.58,"end":99.200005,"sentiment":"neutral","sentiment_score":0.00237492136657238}],"sentiment":"neutral","sentiment_score":0.002511097490787506,"channel":0,"num_words":10,"start":95.42,"end":99.200005},{"sentences":[{"text":"Okay.","start":102.104996,"end":102.604996,"sentiment":"neutral","sentiment_score":-0.001564391888678074},{"text":"You say Ross, r o s s,","start":103.704994,"end":105.865,"sentiment":"neutral","sentiment_score":-0.0020439981349876946}],"sentiment":"neutral","sentiment_score":-0.0019840473541989923,"channel":1,"num_words":8,"start":102.104996,"end":105.865},{"sentences":[{"text":"Yep.","start":105.685005,"end":106.185005,"sentiment":"neutral","sentiment_score":-0.0014764623483642936}],"sentiment":"neutral","sentiment_score":-0.0014764623483642936,"channel":0,"num_words":1,"start":105.685005,"end":106.185005},{"sentences":[{"text":"or Ram?","start":105.865,"end":106.685,"sentiment":"neutral","sentiment_score":-0.0000978405587375164}],"sentiment":"neutral","sentiment_score":-0.0000978405587375164,"channel":1,"num_words":2,"start":105.865,"end":106.685},{"sentences":[{"text":"Yep.","start":107.44501,"end":107.925,"sentiment":"neutral","sentiment_score":0.006603475194424391},{"text":"Ross.","start":107.925,"end":108.425,"sentiment":"neutral","sentiment_score":0.0050474670715630054}],"sentiment":"neutral","sentiment_score":0.005825471132993698,"channel":0,"num_words":2,"start":107.44501,"end":108.425},{"sentences":[{"text":"Ross.","start":110.560005,"end":110.880005,"sentiment":"neutral","sentiment_score":0.007318561896681786},{"text":"Ross.","start":110.880005,"end":111.36,"sentiment":"neutral","sentiment_score":0.011294987984001637},{"text":"Yeah.","start":111.36,"end":111.840004,"sentiment":"neutral","sentiment_score":0.02714931219816208},{"text":"Ross.","start":111.840004,"end":112.32,"sentiment":"neutral","sentiment_score":0.01649167761206627},{"text":"The actually, the reason why I was looking to speak with Disha, I'm also the senior business development manager of MyVirtualMate, and I just wanted to make an inquiry if by any chance Tech is currently somehow in consideration or thinking about virtual staffing solutions, you know, hiring some virtual assistants for the organization.","start":112.32,"end":134.465,"sentiment":"neutral","sentiment_score":0.007382351456692925}],"sentiment":"neutral","sentiment_score":0.007946577902626374,"channel":1,"num_words":58,"start":110.560005,"end":134.465},{"sentences":[{"text":"Okay.","start":137.505,"end":137.88,"sentiment":"neutral","sentiment_score":0.030706480145454407},{"text":"Okay.","start":138.76001,"end":138.84001,"sentiment":"neutral","sentiment_score":0.03480667620897293},{"text":"Right.","start":138.84001,"end":139.34001,"sentiment":"neutral","sentiment_score":0.03626582771539688},{"text":"No.","start":140.04001,"end":140.28,"sentiment":"neutral","sentiment_score":-0.004454031586647034},{"text":"Currently, we need a like, we are not looking for anything, any such thing.","start":140.28,"end":145.1,"sentiment":"neutral","sentiment_score":-0.07756915954606873}],"sentiment":"neutral","sentiment_score":-0.054924626731210284,"channel":0,"num_words":18,"start":137.505,"end":145.1},{"sentences":[{"text":"But, Pamela, it would be possible for you to just send us an email, and I can forward it to Disha who looks after all this.","start":145.88,"end":155.21501,"sentiment":"neutral","sentiment_score":0.09239822884018604},{"text":"And if she's interested, she will reply you back.","start":155.21501,"end":157.795,"sentiment":"neutral","sentiment_score":0.0758883265985383}],"sentiment":"neutral","sentiment_score":0.08815282540661948,"channel":0,"num_words":35,"start":145.88,"end":157.795},{"sentences":[{"text":"Sure.","start":160.36499,"end":160.685,"sentiment":"neutral","sentiment_score":0.18481910228729248},{"text":"I'll go ahead and do that then.","start":160.685,"end":162.12888,"sentiment":"neutral","sentiment_score":0.22342067105429514},{"text":"Thank you.","start":162.20888,"end":162.94888,"sentiment":"positive","sentiment_score":0.3805965632200241}],"sentiment":"neutral","sentiment_score":0.2509956926107407,"channel":1,"num_words":10,"start":160.36499,"end":162.94888},{"sentences":[{"text":"Yep.","start":163.535,"end":164.015,"sentiment":"neutral","sentiment_score":0.1725688874721527},{"text":"Alright.","start":164.015,"end":164.515,"sentiment":"neutral","sentiment_score":0.22574281692504883}],"sentiment":"neutral","sentiment_score":0.19915585219860077,"channel":0,"num_words":2,"start":163.535,"end":164.515},{"sentences":[{"text":"Alright.","start":166.92888,"end":167.32887,"sentiment":"neutral","sentiment_score":0.2543582618236542},{"text":"Take care.","start":167.32887,"end":167.88887,"sentiment":"neutral","sentiment_score":0.29496045410633087},{"text":"Bye.","start":167.88887,"end":168.38887,"sentiment":"neutral","sentiment_score":0.13951550424098969}],"sentiment":"neutral","sentiment_score":0.2459486685693264,"channel":1,"num_words":4,"start":166.92888,"end":168.38887}]},"summary":{"result":"success","short":"A representative from Totality Solutions Transline called and asked to speak with Hara Hariam. He was transferred to Disha, a senior business development manager at My Virtual Mate, who is interested in providing business services. The representative asks Hara to send an email and forward it to Disha, who is not currently in consideration or considering virtual staffing solutions."},"intents":{"segments":[{"text":"This is Ross. Ross, is it?","start_word":8,"end_word":13,"intents":[{"intent":"Contact ross","confidence_score":0.008161913}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hi. Is this Hara Hariam? This is Ross. Ross, is it? Yep. Hi. I'm from the Totality Solutions Transline. How are you?","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.08910247683525085},{"text":"I'm good.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.45639798045158386},{"text":"How are you, man? Not bad. I've got a gentleman, Carl from My Virtual Mate, on the line looking to speak with Disha, and he's looking to provide business services to us. He's a senior business development manager. Would you like to have a chat? Okay. Can you ask him to just send us an email? If interested, we'll reply him back. Okay. I can put him through or tell him you're not available. Okay. Alright. Putting him through? Yep. Thank you. Hello? Yes. Hi. Good day. Am I speaking with Desha? Tisha is not available. This is Ross with Chekron. How are you? Oh, yeah. I mean, I I just spoke to one of your associates, I assume, and I was told I will be transferred to Disha. Yep. Actually, Risha is not available. So call like, what is in regards to? Yeah. Yeah. I I'm sorry. What's your name, sir? Just to address you properly. Ross from Tech Home Systems. I am BDM over here. Okay. You say Ross, r o s s, Yep. or Ram? Yep. Ross. Ross. Ross. Yeah. Ross. The actually, the reason why I was looking to speak with Disha, I'm also the senior business development manager of MyVirtualMate, and I just wanted to make an inquiry if by any chance Tech is currently somehow in consideration or thinking about virtual staffing solutions, you know, hiring some virtual assistants for the organization. Okay. Okay. Right. No. Currently, we need a like, we are not looking for anything, any such thing. But, Pamela, it would be possible for you to just send us an email, and I can forward it to Disha who looks after all this. And if she's interested, she will reply you back. Sure. I'll go ahead and do that then.","start_word":27,"end_word":325,"sentiment":"neutral","sentiment_score":0.01723155751824379},{"text":"Thank you.","start_word":326,"end_word":327,"sentiment":"positive","sentiment_score":0.3666363358497619},{"text":"Yep. Alright. Alright. Take care. Bye.","start_word":328,"end_word":333,"sentiment":"neutral","sentiment_score":0.22597847878932953}],"average":{"sentiment":"neutral","sentiment_score":0.036251817564598936}}}}