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Hi. Good day. I was actually trying to get a hold of Darren. Yeah.\n\nHe's from the IT department. No. Actually, I I don't have any existing ticket. I I was just trying to get a hold of Darren Morris. Okay.\n\nI'm sorry. What was that? Yeah. It's d a r r e n m o r r I s. There there there isn't any Darren in your system?\n\nOkay. Yeah. Actually, I'm Andrew. We're about we're actually trying to get a hold of them about cybersecurity. Yeah.\n\nBut but it's alright. I think you you have the right details. Well, I think that will be it. Thank you. You have a great day.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":58.68,"end":59.239998,"sentiment":"neutral","sentiment_score":0.02695545833557844},{"text":"Hi.","start":59.239998,"end":59.739998,"sentiment":"neutral","sentiment_score":0.10673442482948305},{"text":"Good day.","start":59.8,"end":60.54,"sentiment":"neutral","sentiment_score":0.2743131145834923},{"text":"I was actually trying to get a hold of Darren.","start":60.92,"end":64.06,"sentiment":"neutral","sentiment_score":0.07791541237384081},{"text":"Yeah.","start":68.935,"end":69.095,"sentiment":"neutral","sentiment_score":0.009166494011878967}],"sentiment":"neutral","sentiment_score":0.09359951177611947,"num_words":16,"start":58.68,"end":69.095},{"sentences":[{"text":"He's from the IT department.","start":69.095,"end":71.915,"sentiment":"neutral","sentiment_score":0.0073894508183002475},{"text":"No.","start":78.055,"end":78.375,"sentiment":"neutral","sentiment_score":-0.09514664858579636},{"text":"Actually, I I don't have any existing ticket.","start":78.375,"end":81.595,"sentiment":"neutral","sentiment_score":-0.19961615838110447},{"text":"I I was just trying to get a hold of Darren Morris.","start":81.9,"end":85.12,"sentiment":"neutral","sentiment_score":-0.15146500679353872},{"text":"Okay.","start":95.020004,"end":95.520004,"sentiment":"neutral","sentiment_score":-0.025286609306931496}],"sentiment":"neutral","sentiment_score":-0.1295553834212047,"num_words":27,"start":69.095,"end":95.520004},{"sentences":[{"text":"I'm sorry.","start":102.755005,"end":103.155,"sentiment":"neutral","sentiment_score":-0.05780015140771866},{"text":"What was that?","start":103.155,"end":104.055,"sentiment":"neutral","sentiment_score":-0.06688468158245087},{"text":"Yeah.","start":107.155,"end":107.395004,"sentiment":"neutral","sentiment_score":-0.01966223120689392},{"text":"It's d a r r e n m o r r I s.","start":107.395004,"end":114.31,"sentiment":"neutral","sentiment_score":-0.02970501694541711},{"text":"There there there isn't any Darren in your system?","start":128.355,"end":131.575,"sentiment":"neutral","sentiment_score":-0.1208758768108156}],"sentiment":"neutral","sentiment_score":-0.06464159608419452,"num_words":28,"start":102.755005,"end":131.575},{"sentences":[{"text":"Okay.","start":149.53,"end":150.03,"sentiment":"neutral","sentiment_score":-0.05664835870265961},{"text":"Yeah.","start":154.625,"end":154.94499,"sentiment":"neutral","sentiment_score":-0.04130563512444496},{"text":"Actually, I'm Andrew.","start":154.94499,"end":156.325,"sentiment":"neutral","sentiment_score":-0.05868597204486529},{"text":"We're about we're actually trying to get a hold of them about cybersecurity.","start":156.465,"end":160.245,"sentiment":"neutral","sentiment_score":-0.0895923049404071},{"text":"Yeah.","start":162.22499,"end":162.545,"sentiment":"neutral","sentiment_score":-0.030026495456695557}],"sentiment":"neutral","sentiment_score":-0.07730201945493095,"num_words":19,"start":149.53,"end":162.545},{"sentences":[{"text":"But but it's alright.","start":162.545,"end":163.665,"sentiment":"neutral","sentiment_score":-0.0281044477596879},{"text":"I think you you have the right details.","start":163.665,"end":166.485,"sentiment":"neutral","sentiment_score":0.057602867018431425},{"text":"Well, I think that will be it.","start":167.57295,"end":169.27295,"sentiment":"neutral","sentiment_score":0.16267082733767374},{"text":"Thank you.","start":169.33295,"end":169.97295,"sentiment":"positive","sentiment_score":0.4332921504974365},{"text":"You have a great day.","start":169.97295,"end":171.03294,"sentiment":"positive","sentiment_score":0.514009666442871}],"sentiment":"neutral","sentiment_score":0.18937436806467864,"num_words":26,"start":162.545,"end":171.03294}]}}]},{"alternatives":[{"transcript":"Welcome to ASI Solutions. Please listen carefully as our options have changed. Thank you for calling Forward IT NOW ASI Solutions. For all support inquiries, please press 1. For sales inquiries, please press 2. Did you know you can log and monitor your ticket service requests by using the online client portal? Please ask our staff to find out how. Please note that your call may be recorded for quality and training purposes. If you do not wish to have your call recorded, please inform the representative at the beginning of the call. ASI Solutions. This is Anne. How may I help? Erin? May I know if you have existing chicken? For a while. Can you please spell can you spell the name? Darren. As per checking here, though, there is no Darren Morris. Sorry. Okay. Just for checking here, he is not part of ASI Solutions as of 09/13/2024. May I know who is may I know your name? Okay. Have a great day too. Thank you for calling. 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to ASI Solutions. Please listen carefully as our options have changed. Thank you for calling Forward IT NOW ASI Solutions. For all support inquiries, please press 1. For sales inquiries, please press 2.\n\nDid you know you can log and monitor your ticket service requests by using the online client portal? Please ask our staff to find out how. Please note that your call may be recorded for quality and training purposes. If you do not wish to have your call recorded, please inform the representative at the beginning of the call. ASI Solutions.\n\nThis is Anne. How may I help? Erin? May I know if you have existing chicken? For a while.\n\nCan you please spell can you spell the name? Darren. As per checking here, though, there is no Darren Morris. Sorry. Okay.\n\nJust for checking here, he is not part of ASI Solutions as of 09/13/2024. May I know who is may I know your name? Okay. Have a great day too. Thank you for calling.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to ASI Solutions.","start":1.1999999,"end":2.98,"sentiment":"neutral","sentiment_score":0.1598438210785389},{"text":"Please listen carefully as our options have changed.","start":3.36,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.06941678188741207},{"text":"Thank you for calling Forward IT NOW ASI Solutions.","start":6.72,"end":9.7,"sentiment":"neutral","sentiment_score":0.320627576775021},{"text":"For all support inquiries, please press 1.","start":10.08,"end":12.82,"sentiment":"neutral","sentiment_score":0.10146388730832509},{"text":"For sales inquiries, please press 2.","start":13.295,"end":16.035,"sentiment":"neutral","sentiment_score":0.05457035762568315}],"sentiment":"neutral","sentiment_score":0.15053020845002987,"num_words":34,"start":1.1999999,"end":16.035},{"sentences":[{"text":"Did you know you can log and monitor your ticket service requests by using the online client portal?","start":20.895,"end":25.955,"sentiment":"neutral","sentiment_score":0.04247330936292807},{"text":"Please ask our staff to find out how.","start":26.415,"end":28.65,"sentiment":"neutral","sentiment_score":-0.0001793581759557128},{"text":"Please note that your call may be recorded for quality and training purposes.","start":28.89,"end":32.43,"sentiment":"neutral","sentiment_score":-0.047318435059143946},{"text":"If you do not wish to have your call recorded, please inform the representative at the beginning of the call.","start":33.13,"end":38.43,"sentiment":"neutral","sentiment_score":-0.056561783468350765},{"text":"ASI Solutions.","start":55.37,"end":56.35,"sentiment":"neutral","sentiment_score":0.05374595895409584}],"sentiment":"neutral","sentiment_score":-0.014357355804961235,"num_words":61,"start":20.895,"end":56.35},{"sentences":[{"text":"This is Anne.","start":56.41,"end":57.13,"sentiment":"neutral","sentiment_score":0.10369893411795299},{"text":"How may I help?","start":57.13,"end":57.95,"sentiment":"neutral","sentiment_score":0.11064942553639412},{"text":"Erin?","start":66.49,"end":66.99,"sentiment":"neutral","sentiment_score":0.030866459012031555},{"text":"May I know if you have existing chicken?","start":73.255005,"end":75.515,"sentiment":"neutral","sentiment_score":-0.0040191031293943524},{"text":"For a while.","start":90.829994,"end":91.97,"sentiment":"neutral","sentiment_score":-0.14067012816667557}],"sentiment":"neutral","sentiment_score":0.017389355472436075,"num_words":19,"start":56.41,"end":91.97},{"sentences":[{"text":"Can you please spell can you spell the name?","start":98.365,"end":106.145004,"sentiment":"neutral","sentiment_score":-0.03514020124243365},{"text":"Darren.","start":106.685,"end":107.185,"sentiment":"neutral","sentiment_score":-0.017919927835464478},{"text":"As per checking here, though, there is no Darren Morris.","start":117.26,"end":121.12,"sentiment":"neutral","sentiment_score":-0.12424377650022507},{"text":"Sorry.","start":124.965,"end":125.465,"sentiment":"neutral","sentiment_score":-0.12229041755199432},{"text":"Okay.","start":133.125,"end":133.625,"sentiment":"neutral","sentiment_score":-0.07134927809238434}],"sentiment":"neutral","sentiment_score":-0.0804663272574544,"num_words":22,"start":98.365,"end":133.625},{"sentences":[{"text":"Just for checking here, he is not part of ASI Solutions as of 09/13/2024.","start":134.37001,"end":145.03,"sentiment":"neutral","sentiment_score":-0.14000815685306275},{"text":"May I know who is may I know your name?","start":148.89499,"end":153.075,"sentiment":"neutral","sentiment_score":-0.05900509729981422},{"text":"Okay.","start":170.76,"end":171.26,"sentiment":"neutral","sentiment_score":0.3079875409603119},{"text":"Have a great day too.","start":171.8,"end":173.09999,"sentiment":"positive","sentiment_score":0.402369487285614},{"text":"Thank you for calling.","start":173.23999,"end":174.12,"sentiment":"positive","sentiment_score":0.46112752705812454}],"sentiment":"neutral","sentiment_score":0.0474758799023488,"num_words":34,"start":134.37001,"end":174.12},{"sentences":[{"text":"Bye.","start":174.12,"end":174.62,"sentiment":"neutral","sentiment_score":0.19680792093276975}],"sentiment":"neutral","sentiment_score":0.19680792093276975,"num_words":1,"start":174.12,"end":174.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to ASI Solutions. Please listen carefully as our options have changed. Thank you for calling Forward IT NOW ASI Solutions. For all support inquiries, please press 1. For sales inquiries, please press 2.\n\nDid you know you can log and monitor your ticket service requests by using the online client portal? Please ask our staff to find out how. Please note that your call may be recorded for quality and training purposes. If you do not wish to have your call recorded, please inform the representative at the beginning of the call. ASI Solutions.\n\nThis is Anne. How may I help?\n\nChannel 0: Oh, yes. Hi. Good day. I was actually trying to get a hold of Darren.\n\nChannel 1: Erin?\n\nChannel 0: Yeah. He's from the IT department.\n\nChannel 1: May I know if you have existing chicken?\n\nChannel 0: No. Actually, I I don't have any existing ticket. I I was just trying to get a hold of Darren Morris.\n\nChannel 1: For a while.\n\nChannel 0: Okay.\n\nChannel 1: Can you please spell\n\nChannel 0: I'm sorry. What was that?\n\nChannel 1: can you spell the name? Darren.\n\nChannel 0: Yeah. It's d a r r e n m o r r I s.\n\nChannel 1: As per checking here, though, there is no Darren Morris. Sorry.\n\nChannel 0: There there there isn't any Darren in your system?\n\nChannel 1: Okay. Just for checking here, he is not part of ASI Solutions as of 09/13/2024. May I know\n\nChannel 0: Okay.\n\nChannel 1: who is may I know your name?\n\nChannel 0: Yeah. Actually, I'm Andrew. We're about we're actually trying to get a hold of them about cybersecurity. Yeah. But but it's alright.\n\nI think you you have the right details. Well, I think that will be it. Thank you. You have a great day.\n\nChannel 1: Okay. Have a great day too. Thank you for calling. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to ASI Solutions.","start":1.1999999,"end":2.98,"sentiment":"neutral","sentiment_score":0.1598438210785389},{"text":"Please listen carefully as our options have changed.","start":3.36,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.06941678188741207},{"text":"Thank you for calling Forward IT NOW ASI Solutions.","start":6.72,"end":9.7,"sentiment":"neutral","sentiment_score":0.320627576775021},{"text":"For all support inquiries, please press 1.","start":10.08,"end":12.82,"sentiment":"neutral","sentiment_score":0.10146388730832509},{"text":"For sales inquiries, please press 2.","start":13.295,"end":16.035,"sentiment":"neutral","sentiment_score":0.05457035762568315}],"sentiment":"neutral","sentiment_score":0.15053020845002987,"channel":1,"num_words":34,"start":1.1999999,"end":16.035},{"sentences":[{"text":"Did you know you can log and monitor your ticket service requests by using the online client portal?","start":20.895,"end":25.955,"sentiment":"neutral","sentiment_score":0.04247330936292807},{"text":"Please ask our staff to find out how.","start":26.415,"end":28.65,"sentiment":"neutral","sentiment_score":-0.0001793581759557128},{"text":"Please note that your call may be recorded for quality and training purposes.","start":28.89,"end":32.43,"sentiment":"neutral","sentiment_score":-0.047318435059143946},{"text":"If you do not wish to have your call recorded, please inform the representative at the beginning of the call.","start":33.13,"end":38.43,"sentiment":"neutral","sentiment_score":-0.056561783468350765},{"text":"ASI Solutions.","start":55.37,"end":56.35,"sentiment":"neutral","sentiment_score":0.05374595895409584}],"sentiment":"neutral","sentiment_score":-0.014357355804961235,"channel":1,"num_words":61,"start":20.895,"end":56.35},{"sentences":[{"text":"This is Anne.","start":56.41,"end":57.13,"sentiment":"neutral","sentiment_score":0.10369893411795299},{"text":"How may I help?","start":57.13,"end":57.95,"sentiment":"neutral","sentiment_score":0.11064942553639412}],"sentiment":"neutral","sentiment_score":0.10767064349991935,"channel":1,"num_words":7,"start":56.41,"end":57.95},{"sentences":[{"text":"Oh, yes.","start":58.68,"end":59.239998,"sentiment":"neutral","sentiment_score":0.02695545833557844},{"text":"Hi.","start":59.239998,"end":59.739998,"sentiment":"neutral","sentiment_score":0.10673442482948305},{"text":"Good day.","start":59.8,"end":60.54,"sentiment":"neutral","sentiment_score":0.2743131145834923},{"text":"I was actually trying to get a hold of Darren.","start":60.92,"end":64.06,"sentiment":"neutral","sentiment_score":0.07791541237384081}],"sentiment":"neutral","sentiment_score":0.09922837962706883,"channel":0,"num_words":15,"start":58.68,"end":64.06},{"sentences":[{"text":"Erin?","start":66.49,"end":66.99,"sentiment":"neutral","sentiment_score":0.030866459012031555}],"sentiment":"neutral","sentiment_score":0.030866459012031555,"channel":1,"num_words":1,"start":66.49,"end":66.99},{"sentences":[{"text":"Yeah.","start":68.935,"end":69.095,"sentiment":"neutral","sentiment_score":0.009166494011878967},{"text":"He's from the IT department.","start":69.095,"end":71.915,"sentiment":"neutral","sentiment_score":0.0073894508183002475}],"sentiment":"neutral","sentiment_score":0.007685624683896701,"channel":0,"num_words":6,"start":68.935,"end":71.915},{"sentences":[{"text":"May I know if you have existing chicken?","start":73.255005,"end":75.515,"sentiment":"neutral","sentiment_score":-0.0040191031293943524}],"sentiment":"neutral","sentiment_score":-0.0040191031293943524,"channel":1,"num_words":8,"start":73.255005,"end":75.515},{"sentences":[{"text":"No.","start":78.055,"end":78.375,"sentiment":"neutral","sentiment_score":-0.09514664858579636},{"text":"Actually, I I don't have any existing ticket.","start":78.375,"end":81.595,"sentiment":"neutral","sentiment_score":-0.19961615838110447},{"text":"I I was just trying to get a hold of Darren Morris.","start":81.9,"end":85.12,"sentiment":"neutral","sentiment_score":-0.15146500679353872}],"sentiment":"neutral","sentiment_score":-0.16712647605509984,"channel":0,"num_words":21,"start":78.055,"end":85.12},{"sentences":[{"text":"For a while.","start":90.829994,"end":91.97,"sentiment":"neutral","sentiment_score":-0.14067012816667557}],"sentiment":"neutral","sentiment_score":-0.14067012816667557,"channel":1,"num_words":3,"start":90.829994,"end":91.97},{"sentences":[{"text":"Okay.","start":95.020004,"end":95.520004,"sentiment":"neutral","sentiment_score":-0.025286609306931496}],"sentiment":"neutral","sentiment_score":-0.025286609306931496,"channel":0,"num_words":1,"start":95.020004,"end":95.520004},{"sentences":[{"text":"Can you please spell","start":98.365,"end":99.585,"sentiment":"neutral","sentiment_score":-0.03247301513329148}],"sentiment":"neutral","sentiment_score":-0.03247301513329148,"channel":1,"num_words":4,"start":98.365,"end":99.585},{"sentences":[{"text":"I'm sorry.","start":102.755005,"end":103.155,"sentiment":"neutral","sentiment_score":-0.05780015140771866},{"text":"What was that?","start":103.155,"end":104.055,"sentiment":"neutral","sentiment_score":-0.06688468158245087}],"sentiment":"neutral","sentiment_score":-0.06325086951255798,"channel":0,"num_words":5,"start":102.755005,"end":104.055},{"sentences":[{"text":"can you spell the name?","start":104.685,"end":106.145004,"sentiment":"neutral","sentiment_score":-0.037273950129747394},{"text":"Darren.","start":106.685,"end":107.185,"sentiment":"neutral","sentiment_score":-0.017919927835464478}],"sentiment":"neutral","sentiment_score":-0.034048279747366905,"channel":1,"num_words":6,"start":104.685,"end":107.185},{"sentences":[{"text":"Yeah.","start":107.155,"end":107.395004,"sentiment":"neutral","sentiment_score":-0.01966223120689392},{"text":"It's d a r r e n m o r r I s.","start":107.395004,"end":114.31,"sentiment":"neutral","sentiment_score":-0.02970501694541711}],"sentiment":"neutral","sentiment_score":-0.028987675106951168,"channel":0,"num_words":14,"start":107.155,"end":114.31},{"sentences":[{"text":"As per checking here, though, there is no Darren Morris.","start":117.26,"end":121.12,"sentiment":"neutral","sentiment_score":-0.12424377650022507},{"text":"Sorry.","start":124.965,"end":125.465,"sentiment":"neutral","sentiment_score":-0.12229041755199432}],"sentiment":"neutral","sentiment_score":-0.12406619841402228,"channel":1,"num_words":11,"start":117.26,"end":125.465},{"sentences":[{"text":"There there there isn't any Darren in your system?","start":128.355,"end":131.575,"sentiment":"neutral","sentiment_score":-0.1208758768108156}],"sentiment":"neutral","sentiment_score":-0.1208758768108156,"channel":0,"num_words":9,"start":128.355,"end":131.575},{"sentences":[{"text":"Okay.","start":133.125,"end":133.625,"sentiment":"neutral","sentiment_score":-0.07134927809238434},{"text":"Just for checking here, he is not part of ASI Solutions as of 09/13/2024.","start":134.37001,"end":145.03,"sentiment":"neutral","sentiment_score":-0.14000815685306275},{"text":"May I know","start":148.89499,"end":149.61499,"sentiment":"neutral","sentiment_score":-0.07254165410995483}],"sentiment":"neutral","sentiment_score":-0.12494935757584041,"channel":1,"num_words":18,"start":133.125,"end":149.61499},{"sentences":[{"text":"Okay.","start":149.53,"end":150.03,"sentiment":"neutral","sentiment_score":-0.05664835870265961}],"sentiment":"neutral","sentiment_score":-0.05664835870265961,"channel":0,"num_words":1,"start":149.53,"end":150.03},{"sentences":[{"text":"who is may I know your name?","start":149.61499,"end":153.075,"sentiment":"neutral","sentiment_score":-0.053203715809753964}],"sentiment":"neutral","sentiment_score":-0.053203715809753964,"channel":1,"num_words":7,"start":149.61499,"end":153.075},{"sentences":[{"text":"Yeah.","start":154.625,"end":154.94499,"sentiment":"neutral","sentiment_score":-0.04130563512444496},{"text":"Actually, I'm Andrew.","start":154.94499,"end":156.325,"sentiment":"neutral","sentiment_score":-0.05868597204486529},{"text":"We're about we're actually trying to get a hold of them about cybersecurity.","start":156.465,"end":160.245,"sentiment":"neutral","sentiment_score":-0.0895923049404071},{"text":"Yeah.","start":162.22499,"end":162.545,"sentiment":"neutral","sentiment_score":-0.030026495456695557},{"text":"But but it's alright.","start":162.545,"end":163.665,"sentiment":"neutral","sentiment_score":-0.0281044477596879}],"sentiment":"neutral","sentiment_score":-0.0692958091808991,"channel":0,"num_words":22,"start":154.625,"end":163.665},{"sentences":[{"text":"I think you you have the right details.","start":163.665,"end":166.485,"sentiment":"neutral","sentiment_score":0.057602867018431425},{"text":"Well, I think that will be it.","start":167.57295,"end":169.27295,"sentiment":"neutral","sentiment_score":0.16267082733767374},{"text":"Thank you.","start":169.33295,"end":169.97295,"sentiment":"positive","sentiment_score":0.4332921504974365},{"text":"You have a great day.","start":169.97295,"end":171.03294,"sentiment":"positive","sentiment_score":0.514009666442871}],"sentiment":"neutral","sentiment_score":0.2289159709418362,"channel":0,"num_words":22,"start":163.665,"end":171.03294},{"sentences":[{"text":"Okay.","start":170.76,"end":171.26,"sentiment":"neutral","sentiment_score":0.3079875409603119},{"text":"Have a great day too.","start":171.8,"end":173.09999,"sentiment":"positive","sentiment_score":0.402369487285614},{"text":"Thank you for calling.","start":173.23999,"end":174.12,"sentiment":"positive","sentiment_score":0.46112752705812454},{"text":"Bye.","start":174.12,"end":174.62,"sentiment":"neutral","sentiment_score":0.19680792093276975}],"sentiment":"positive","sentiment_score":0.3964684551412409,"channel":1,"num_words":11,"start":170.76,"end":174.62}]},"summary":{"result":"success","short":"The customer calls Forward IT NOW ASI Solutions and is prompted to select options for support inquiries. The agent informs the customer that there is no Darren Morris in the system and apologizes for the mistake. The agent then tries to reach Darren Morris but is unsuccessful and ends the call."},"intents":{"segments":[{"text":"who is may I know your name? Yeah.","start_word":225,"end_word":232,"intents":[{"intent":"Confirm identity","confidence_score":0.0018992077}]}]},"sentiments":{"segments":[{"text":"Welcome to ASI Solutions. Please listen carefully as our options have changed. Thank you for calling Forward IT NOW ASI Solutions. For all support inquiries, please press 1. For sales inquiries, please press 2. Did you know you can log and monitor your ticket service requests by using the online client portal? Please ask our staff to find out how. Please note that your call may be recorded for quality and training purposes. If you do not wish to have your call recorded, please inform the representative at the beginning of the call. ASI Solutions. This is Anne. How may I help? Oh, yes. Hi. Good day. I was actually trying to get a hold of Darren. Erin? Yeah. He's from the IT department. May I know if you have existing chicken? No. Actually, I I don't have any existing ticket. I I was just trying to get a hold of Darren Morris. For a while. Okay. Can you please spell I'm sorry. What was that? can you spell the name? Darren. Yeah. It's d a r r e n m o r r I s. As per checking here, though, there is no Darren Morris. Sorry. There there there isn't any Darren in your system? Okay. Just for checking here, he is not part of ASI Solutions as of 09/13/2024. May I know Okay. who is may I know your name? Yeah. Actually, I'm Andrew. We're about we're actually trying to get a hold of them about cybersecurity. Yeah. But but it's alright. I think you you have the right details. Well, I think that will be it.","start_word":0,"end_word":268,"sentiment":"neutral","sentiment_score":-0.01665934920310974},{"text":"Thank you. You have a great day.","start_word":269,"end_word":275,"sentiment":"positive","sentiment_score":0.489593505859375},{"text":"Okay.","start_word":276,"end_word":276,"sentiment":"neutral","sentiment_score":0.3079875409603119},{"text":"Have a great day too. Thank you for calling.","start_word":277,"end_word":285,"sentiment":"positive","sentiment_score":0.4231489598751068},{"text":"Bye.","start_word":286,"end_word":286,"sentiment":"neutral","sentiment_score":0.2626067101955414}],"average":{"sentiment":"neutral","sentiment_score":0.012835213668328568}}}}