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I would like to let you know that I sent you the email with your invoice for the router that you ordered along with the standard delivery fee. Kindly confirm if you received the email, please. Yeah. If you need any assistance or if you would like, we can process your payment over the phone as well. You can use your Visa or your Mastercard. Are you going to use your Visa or your Mastercard? Okay. Thank you. So as you could see from your invoice, the total amount is $109.95. That's the router and then the delivery charge. Okay? Alright. One moment here. Let me just get the details of your Visa card so we can proceed with your payment. Just bear with me. I'm just waiting for the payment page. Okay. May I have your card number, please? The 16 digits. I'm sorry. What is that again? Okay. I do apologize. I'm not clearly getting what you're trying to say. Would you like to process the payment over the phone? Would you like me to process your payment? Or you will do it alone following the instruction from the email? Okay. So you will process the the bill, the payment on your own. Is that what you said? Yeah. Yeah. Of course. Of course. You can. Just follow the instruction. Have you seen my email with the details how to process it online? Have you seen it? Okay. Not a problem. So just process the payment at your earliest convenience. Once we receive your payment, we will send you the router. Okay? And then if you need any help, just call back or response to my email. Okay? Alright. Sure. So just feel free to get in touch if you need any help, assistance to do your payment. Okay? Alright. Thank you, Wong. You do have a great evening, and please be safe. We'll wait for your payment so we can send you the router. Okay? Alright. Thank you. Have a good night. 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Good evening. This is Airtel accounts. Am I speaking to Wang Yiyu? Hi.\n\nHow are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call. I would like to let you know that I sent you the email with your invoice for the router that you ordered along with the standard delivery fee.\n\nKindly confirm if you received the email, please. Yeah. If you need any assistance or if you would like, we can process your payment over the phone as well. You can use your Visa or your Mastercard. Are you going to use your Visa or your Mastercard?\n\nOkay. Thank you. So as you could see from your invoice, the total amount is $109.95. That's the router and then the delivery charge. Okay?\n\nAlright. One moment here. Let me just get the details of your Visa card so we can proceed with your payment. Just bear with me. I'm just waiting for the payment page.\n\nOkay. May I have your card number, please? The 16 digits. I'm sorry. What is that again?\n\nOkay. I do apologize. I'm not clearly getting what you're trying to say. Would you like to process the payment over the phone? Would you like me to process your payment?\n\nOr you will do it alone following the instruction from the email? Okay. So you will process the the bill, the payment on your own. Is that what you said? Yeah.\n\nYeah. Of course. Of course. You can. Just follow the instruction.\n\nHave you seen my email with the details how to process it online? Have you seen it? Okay. Not a problem. So just process the payment at your earliest convenience.\n\nOnce we receive your payment, we will send you the router. Okay? And then if you need any help, just call back or response to my email. Okay? Alright.\n\nSure. So just feel free to get in touch if you need any help, assistance to do your payment. Okay? Alright. Thank you, Wong.\n\nYou do have a great evening, and please be safe. We'll wait for your payment so we can send you the router. Okay? Alright. Thank you.\n\nHave a good night. 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Yes. I'm fine. How are you? Yes. I'm sorry. Yeah. I will use my Visa card. Okay. Okay. Can I pay for it later through the email? Can I pay its letters through the email? What I mean is I can pay the bill through the email. Yes. Kai. Yep. I saw it. I will pay it soon because I'm in the supermarket now. Okay. Okay. Okay. Thank you. Bye 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Yes. I'm fine. How are you? Yes.\n\nI'm sorry. Yeah. I will use my Visa card. Okay. Okay.\n\nCan I pay for it later through the email? Can I pay its letters through the email? What I mean is I can pay the bill through the email. Yes. Kai.\n\nYep. I saw it. I will pay it soon because I'm in the supermarket now. Okay. Okay.\n\nOkay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.023610059171915054},{"text":"Yes.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.1353624165058136},{"text":"I'm fine.","start":11.5199995,"end":12.32,"sentiment":"neutral","sentiment_score":0.3240271508693695},{"text":"How are you?","start":12.32,"end":13.139999,"sentiment":"neutral","sentiment_score":0.2643770972887675},{"text":"Yes.","start":32.94,"end":33.34,"sentiment":"neutral","sentiment_score":0.06049327924847603}],"sentiment":"neutral","sentiment_score":0.20758141856640577,"num_words":8,"start":0.64,"end":33.34},{"sentences":[{"text":"I'm sorry.","start":33.34,"end":34.0,"sentiment":"neutral","sentiment_score":-0.0001557767391204834},{"text":"Yeah.","start":52.515,"end":53.015,"sentiment":"neutral","sentiment_score":0.04031557962298393},{"text":"I will use my Visa card.","start":53.715,"end":55.895,"sentiment":"neutral","sentiment_score":0.04394406576951345},{"text":"Okay.","start":68.9,"end":69.4,"sentiment":"neutral","sentiment_score":0.045074865221977234},{"text":"Okay.","start":79.755005,"end":80.255005,"sentiment":"neutral","sentiment_score":0.036869823932647705}],"sentiment":"neutral","sentiment_score":0.03505573726513169,"num_words":11,"start":33.34,"end":80.255005},{"sentences":[{"text":"Can I pay for it later through the email?","start":93.37,"end":96.43,"sentiment":"neutral","sentiment_score":-0.01653252314362261},{"text":"Can I pay its letters through the email?","start":102.185,"end":105.085,"sentiment":"neutral","sentiment_score":-0.052581410855054855},{"text":"What I mean is I can pay the bill through the email.","start":128.295,"end":133.755,"sentiment":"neutral","sentiment_score":-0.0072723824220399065},{"text":"Yes.","start":142.8,"end":143.28,"sentiment":"neutral","sentiment_score":0.07972204685211182},{"text":"Kai.","start":143.28,"end":143.78,"sentiment":"neutral","sentiment_score":0.07451236248016357}],"sentiment":"neutral","sentiment_score":-0.016208973382749865,"num_words":31,"start":93.37,"end":143.78},{"sentences":[{"text":"Yep.","start":154.24,"end":154.56,"sentiment":"neutral","sentiment_score":0.06108368560671806},{"text":"I saw it.","start":154.56,"end":155.36,"sentiment":"neutral","sentiment_score":0.03918456162015597},{"text":"I will pay it soon because I'm in the supermarket now.","start":155.36,"end":160.615,"sentiment":"neutral","sentiment_score":0.1283592080528086},{"text":"Okay.","start":180.81999,"end":181.31999,"sentiment":"neutral","sentiment_score":0.08846178650856018},{"text":"Okay.","start":190.77501,"end":191.27501,"sentiment":"neutral","sentiment_score":0.15455342829227448}],"sentiment":"neutral","sentiment_score":0.10785905140287735,"num_words":17,"start":154.24,"end":191.27501},{"sentences":[{"text":"Okay.","start":200.44,"end":200.94,"sentiment":"neutral","sentiment_score":0.1673571765422821},{"text":"Thank you.","start":204.68,"end":205.31999,"sentiment":"positive","sentiment_score":0.4268200695514679},{"text":"Bye bye.","start":205.31999,"end":206.06,"sentiment":"neutral","sentiment_score":0.20642564445734024}],"sentiment":"neutral","sentiment_score":0.28676972091197966,"num_words":5,"start":200.44,"end":206.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good evening. This is Airtel accounts. Am I speaking to Wang Yiyu?\n\nChannel 1: Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: I'm fine. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. I would like to let you know that I sent you the email with your invoice for the router that you ordered along with the standard delivery fee. Kindly confirm if you received the email, please.\n\nChannel 1: Yes. I'm sorry.\n\nChannel 0: Yeah. If you need any assistance or if you would like, we can process your payment over the phone as well. You can use your Visa or your Mastercard. Are you going to use your Visa or your Mastercard?\n\nChannel 1: Yeah. I will use my Visa card.\n\nChannel 0: Okay. Thank you. So as you could see from your invoice, the total amount is $109.95. That's the router and then the delivery charge. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. One moment here. Let me just get the details of your Visa card so we can proceed with your payment.\n\nChannel 1: Okay.\n\nChannel 0: Just bear with me. I'm just waiting for the payment page. Okay. May I have your card number, please? The 16 digits.\n\nChannel 1: Can I pay for it later through the email?\n\nChannel 0: I'm sorry. What is that again?\n\nChannel 1: Can I pay its letters through the email?\n\nChannel 0: Okay. I do apologize. I'm not clearly getting what you're trying to say. Would you like to process the payment over the phone? Would you like me to process your payment?\n\nOr you will do it alone following the instruction from the email?\n\nChannel 1: What I mean is I can pay the bill through the email.\n\nChannel 0: Okay. So you will process the the bill, the payment on your own. Is that what you said?\n\nChannel 1: Yes. Kai.\n\nChannel 0: Yeah. Yeah. Of course. Of course. You can.\n\nJust follow the instruction. Have you seen my email with the details how to process it online?\n\nChannel 1: Yep. I\n\nChannel 0: Have\n\nChannel 1: saw\n\nChannel 0: you seen\n\nChannel 1: it.\n\nChannel 0: it?\n\nChannel 1: I will pay it soon because I'm in the supermarket now.\n\nChannel 0: Okay. Not a problem. So just process the payment at your earliest convenience. Once we receive your payment, we will send you the router. Okay?\n\nAnd then if you need any help, just call back or response to my email. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Sure. So just feel free to get in touch if you need any help, assistance to do your payment. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you, Wong. You do have a great evening, and please be safe. We'll wait for your payment so we can send you the router. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you. Have a good night. Bye bye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.023610059171915054}],"sentiment":"neutral","sentiment_score":0.023610059171915054,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hi.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":0.10290782153606416},{"text":"Good evening.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.23005825281143188},{"text":"This is Airtel accounts.","start":3.28,"end":5.06,"sentiment":"neutral","sentiment_score":0.13885514996945858},{"text":"Am I speaking to Wang 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you?","start":12.32,"end":13.139999,"sentiment":"neutral","sentiment_score":0.2643770972887675}],"sentiment":"neutral","sentiment_score":0.2882371187210083,"channel":1,"num_words":5,"start":11.5199995,"end":13.139999},{"sentences":[{"text":"That's great to hear.","start":13.545,"end":14.505,"sentiment":"positive","sentiment_score":0.7145398259162903},{"text":"I'm fine.","start":14.505,"end":14.985,"sentiment":"positive","sentiment_score":0.48373186588287354},{"text":"Thank you so much for answering my phone call.","start":14.985,"end":17.645,"sentiment":"positive","sentiment_score":0.6538396875063578},{"text":"I would like to let you know that I sent you the email with your invoice for the router that you ordered along with the standard delivery fee.","start":17.945,"end":28.365,"sentiment":"neutral","sentiment_score":0.24124204154525483},{"text":"Kindly confirm if you received the email, 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router.","start":167.245,"end":171.985,"sentiment":"neutral","sentiment_score":0.19869659570130435},{"text":"Okay?","start":172.205,"end":172.685,"sentiment":"neutral","sentiment_score":0.12513090670108795}],"sentiment":"neutral","sentiment_score":0.23656744241714478,"channel":0,"num_words":25,"start":161.165,"end":172.685},{"sentences":[{"text":"And then if you need any help, just call back or response to my 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so we can send you the router.","start":196.535,"end":199.41501,"sentiment":"neutral","sentiment_score":0.23455157255132994},{"text":"Okay?","start":199.41501,"end":199.91501,"sentiment":"neutral","sentiment_score":0.15848864614963531}],"sentiment":"positive","sentiment_score":0.3835977889873363,"channel":0,"num_words":27,"start":191.895,"end":199.91501},{"sentences":[{"text":"Okay.","start":200.44,"end":200.94,"sentiment":"neutral","sentiment_score":0.1673571765422821}],"sentiment":"neutral","sentiment_score":0.1673571765422821,"channel":1,"num_words":1,"start":200.44,"end":200.94},{"sentences":[{"text":"Alright.","start":201.59694,"end":201.99693,"sentiment":"neutral","sentiment_score":0.27522870898246765},{"text":"Thank you.","start":201.99693,"end":202.71693,"sentiment":"positive","sentiment_score":0.46519409120082855},{"text":"Have a good night.","start":202.71693,"end":203.59694,"sentiment":"positive","sentiment_score":0.5117650851607323},{"text":"Bye bye.","start":203.59694,"end":204.33693,"sentiment":"neutral","sentiment_score":0.2626380920410156}],"sentiment":"positive","sentiment_score":0.41977260178989834,"channel":0,"num_words":9,"start":201.59694,"end":204.33693},{"sentences":[{"text":"Thank you.","start":204.68,"end":205.31999,"sentiment":"positive","sentiment_score":0.4268200695514679},{"text":"Bye bye.","start":205.31999,"end":206.06,"sentiment":"neutral","sentiment_score":0.20642564445734024}],"sentiment":"neutral","sentiment_score":0.31662285700440407,"channel":1,"num_words":4,"start":204.68,"end":206.06}]},"summary":{"result":"success","short":"The customer receives a call from Airtel accounts to confirm their payment for a router they ordered. The agent confirms the payment and offers to process it over the phone, but the customer prefers to pay via email. The agent provides instructions for the payment and assures the customer that they will receive the router and payment once they receive it."},"intents":{"segments":[{"text":"I would like to let you know that I sent you the email with your invoice for the router that you ordered along with the standard delivery fee. Kindly confirm if you received the email, please. Yes.","start_word":40,"end_word":76,"intents":[{"intent":"Confirm receipt of email","confidence_score":0.3637182},{"intent":"Confirm receipt of invoice","confidence_score":0.0016463309}]},{"text":"If you need any assistance or if you would like, we can process your payment over the phone as well. You can use your Visa or your Mastercard. Are you going to use your Visa or your Mastercard? Yeah.","start_word":80,"end_word":118,"intents":[{"intent":"Process payment with visa card","confidence_score":0.010867526}]},{"text":"Would you like to process the payment over the phone?","start_word":231,"end_word":240,"intents":[{"intent":"Process payment","confidence_score":0.84257466},{"intent":"Process payment","confidence_score":0.4551113}]},{"text":"So just feel free to get in touch if you need any help, assistance to do your payment. Okay? Okay.","start_word":381,"end_word":400,"intents":[{"intent":"Request assistance","confidence_score":0.024454338}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good evening. This is Airtel accounts. Am I speaking to Wang Yiyu? Yes. Hi. How are you today? I'm fine. How are you?","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.1845259964466095},{"text":"That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":25,"end_word":39,"sentiment":"positive","sentiment_score":0.6279950141906738},{"text":"I would like to let you know that I sent you the email with your invoice for the router that you ordered along with the standard delivery fee. Kindly confirm if you received the email, please. Yes. I'm sorry. Yeah. If you need any assistance or if you would like, we can process your payment over the phone as well. You can use your Visa or your Mastercard. Are you going to use your Visa or your Mastercard? Yeah. I will use my Visa card. Okay. Thank you. So as you could see from your invoice, the total amount is $109.95. That's the router and then the delivery charge. Okay? Okay. Alright. One moment here. Let me just get the details of your Visa card so we can proceed with your payment. Okay. Just bear with me. I'm just waiting for the payment page. Okay. May I have your card number, please? The 16 digits. Can I pay for it later through the email? I'm sorry. What is that again? Can I pay its letters through the email? Okay. I do apologize.","start_word":40,"end_word":221,"sentiment":"neutral","sentiment_score":0.06658666580915451},{"text":"I'm not clearly getting what you're trying to say.","start_word":222,"end_word":230,"sentiment":"negative","sentiment_score":-0.4150533080101013},{"text":"Would you like to process the payment over the phone? Would you like me to process your payment? Or you will do it alone following the instruction from the email? What I mean is I can pay the bill through the email. Okay. So you will process the the bill, the payment on your own. Is that what you said? Yes. Kai. Yeah. Yeah. Of course. Of course. You can. Just follow the instruction. Have you seen my email with the details how to process it online? Yep. I Have saw you seen it. it? I will pay it soon because I'm in the supermarket now. Okay. Not a problem. So just process the payment at your earliest convenience. Once we receive your payment, we will send you the router. Okay? And then if you need any help, just call back or response to my email. Okay? Okay. Alright. Sure. So just feel free to get in touch if you need any help, assistance to do your payment. Okay? Okay. Alright.","start_word":231,"end_word":401,"sentiment":"neutral","sentiment_score":0.08382520079612732},{"text":"Thank you, Wong. You do have a great evening, and please be safe.","start_word":402,"end_word":414,"sentiment":"positive","sentiment_score":0.5456317067146301},{"text":"We'll wait for your payment so we can send you the router. Okay? Okay. Alright.","start_word":415,"end_word":429,"sentiment":"neutral","sentiment_score":0.23138508200645447},{"text":"Thank you. Have a good night.","start_word":430,"end_word":435,"sentiment":"positive","sentiment_score":0.4948340654373169},{"text":"Bye bye.","start_word":436,"end_word":437,"sentiment":"neutral","sentiment_score":0.2630901038646698},{"text":"Thank you.","start_word":438,"end_word":439,"sentiment":"positive","sentiment_score":0.420233815908432},{"text":"Bye bye.","start_word":440,"end_word":441,"sentiment":"neutral","sentiment_score":0.23798148334026337}],"average":{"sentiment":"neutral","sentiment_score":0.12310661071468564}}}}