{"metadata":{"transaction_key":"deprecated","request_id":"01a069c6-fb88-7cf2-a744-0a57a034398f","sha256":"f7166d787dfc1a7520c377928f2ea56f45b783fb3b85923cd85d3e92f8cdb34e","created":"2026-09-04T00:17:24.372Z","duration":25.127937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. This is Denver. I'm sorry I can't take your call right now, but please leave your name and number, and I'll get back to you shortly. Thank you.","confidence":1.0,"words":[{"word":"hello","start":2.56,"end":2.96,"confidence":0.9711914,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04976972192525864},{"word":"this","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04657851904630661},{"word":"is","start":3.12,"end":3.28,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0501866415143013},{"word":"denver","start":3.28,"end":3.78,"confidence":0.9758301,"punctuated_word":"Denver.","sentiment":"neutral","sentiment_score":0.05157269164919853},{"word":"i'm","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17867758870124817},{"word":"sorry","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.2994982898235321},{"word":"i","start":4.48,"end":4.56,"confidence":0.62060547,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3700231313705444},{"word":"can't","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.37689822912216187},{"word":"take","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4786105155944824},{"word":"your","start":4.96,"end":5.12,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4063388705253601},{"word":"call","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.42513543367385864},{"word":"right","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.22448672354221344},{"word":"now","start":5.6,"end":6.0,"confidence":0.8840332,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.2113131880760193},{"word":"but","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08580058068037033},{"word":"please","start":6.24,"end":6.56,"confidence":0.99609375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1437404751777649},{"word":"leave","start":6.56,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.02361239492893219},{"word":"your","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04335285723209381},{"word":"name","start":7.04,"end":7.54,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.06475740671157837},{"word":"and","start":7.68,"end":7.9199996,"confidence":0.95947266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009653717279434204},{"word":"number","start":7.9199996,"end":8.32,"confidence":0.9147949,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.08718718588352203},{"word":"and","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16769075393676758},{"word":"i'll","start":8.48,"end":8.72,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14197763800621033},{"word":"get","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04465235769748688},{"word":"back","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.01780320703983307},{"word":"to","start":9.2,"end":9.28,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06845174729824066},{"word":"you","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11878207325935364},{"word":"shortly","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.11125324666500092},{"word":"thank","start":10.24,"end":10.4,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7330465912818909},{"word":"you","start":10.4,"end":10.9,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.420011043548584}],"paragraphs":{"transcript":"\nHello. This is Denver. I'm sorry I can't take your call right now, but please leave your name and number, and I'll get back to you shortly. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.04976972192525864},{"text":"This is Denver.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.04944595073660215},{"text":"I'm sorry I can't take your call right now, but please leave your name and number, and I'll get back to you shortly.","start":3.9199998,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.11151277209105699},{"text":"Thank you.","start":10.24,"end":10.9,"sentiment":"positive","sentiment_score":0.5765288174152374}],"sentiment":"neutral","sentiment_score":-0.041849260314785204,"num_words":29,"start":2.56,"end":10.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Denver. I'm sorry I can't take your call right now, but please leave your name and number, and I'll get back to you shortly. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.04976972192525864},{"text":"This is Denver.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.04944595073660215},{"text":"I'm sorry I can't take your call right now, but please leave your name and number, and I'll get back to you shortly.","start":3.9199998,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.11151277209105699},{"text":"Thank you.","start":10.24,"end":10.9,"sentiment":"positive","sentiment_score":0.5765288174152374}],"sentiment":"neutral","sentiment_score":-0.041849260314785204,"channel":1,"num_words":29,"start":2.56,"end":10.9}]},"summary":{"result":"success","short":"Hello. This is Denver. I'm sorry I can't take your call right now, but please leave your name and number, and I'll get back to you shortly. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":27,"end_word":28,"intents":[{"intent":"Contact customers","confidence_score":0.000033858396}]}]},"sentiments":{"segments":[{"text":"Hello. This is Denver. I'm sorry I can't take your call right now, but please leave your name and number, and I'll get back to you shortly.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":-0.08172139525413513},{"text":"Thank you.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.6648198962211609}],"average":{"sentiment":"neutral","sentiment_score":-0.02709642270716225}}}}