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Good afternoon. This is Maureen from Earta. How can I assist you? Mhmm.\n\nYeah. So if you proceed with the no contract, we have a connection fee of $45, which is for the activation of the service at the address. Because yeah. Mhmm. Because on our end, we need to activate the service first before you establish a connection on your end before it reflect on your end.\n\nYeah. But on the network side only, not a like, a physical installation of box since there's already a box there, the NTT box. That's only, yeah, that's only applicable if you proceed with the lock in contract, which is twelve or twenty four months. Yeah. Twelve or twenty four months.\n\nUnfortunately, we're providing this discount only for those customer who will proceed with the lock in contract. If for you pick anything. Yeah. Okay. Bye.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.11104008555412292},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.3250846862792969},{"text":"This is Maureen from Earta.","start":2.96,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.32594711184501646},{"text":"How can I assist you?","start":5.52,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.32762717008590697},{"text":"Mhmm.","start":51.085,"end":51.585,"sentiment":"neutral","sentiment_score":-0.15417194366455078}],"sentiment":"neutral","sentiment_score":0.27677920886448454,"num_words":14,"start":1.92,"end":51.585},{"sentences":[{"text":"Yeah.","start":52.230003,"end":52.47,"sentiment":"neutral","sentiment_score":-0.08447806537151337},{"text":"So if you proceed with the no contract, we have a connection fee of $45, which is for the activation of the service at the address.","start":52.47,"end":62.57,"sentiment":"neutral","sentiment_score":-0.1255798851354764},{"text":"Because yeah.","start":67.225,"end":69.005005,"sentiment":"neutral","sentiment_score":-0.07805979251861572},{"text":"Mhmm.","start":69.705,"end":70.205,"sentiment":"neutral","sentiment_score":-0.08864723145961761},{"text":"Because on our end, we need to activate the service first before you establish a connection on your end before it reflect on your end.","start":72.345,"end":81.479996,"sentiment":"neutral","sentiment_score":-0.003855767585337162}],"sentiment":"neutral","sentiment_score":-0.06710392881862141,"num_words":55,"start":52.230003,"end":81.479996},{"sentences":[{"text":"Yeah.","start":86.18,"end":86.58,"sentiment":"neutral","sentiment_score":0.0054227733053267},{"text":"But on the network side only, not a like, a physical installation of box since there's already a box there, the NTT box.","start":86.58,"end":97.275,"sentiment":"neutral","sentiment_score":0.0020558076870182285},{"text":"That's only, yeah, that's only applicable if you proceed with the lock in contract, which is twelve or twenty four months.","start":101.975,"end":109.46,"sentiment":"neutral","sentiment_score":-0.013760138790877093},{"text":"Yeah.","start":114.48,"end":114.88,"sentiment":"neutral","sentiment_score":0.0035225627943873405},{"text":"Twelve or twenty four months.","start":114.88,"end":116.5,"sentiment":"neutral","sentiment_score":-0.005129499919712543}],"sentiment":"neutral","sentiment_score":-0.005066303947173497,"num_words":51,"start":86.18,"end":116.5},{"sentences":[{"text":"Unfortunately, we're providing this discount only for those customer who will proceed with the lock in contract.","start":132.845,"end":139.38893,"sentiment":"neutral","sentiment_score":-0.307346209007151},{"text":"If for you pick anything.","start":140.00894,"end":141.78894,"sentiment":"neutral","sentiment_score":0.14464499279856682},{"text":"Yeah.","start":141.92894,"end":142.42894,"sentiment":"neutral","sentiment_score":0.2518669068813324},{"text":"Okay.","start":143.20894,"end":143.70894,"sentiment":"neutral","sentiment_score":0.24848788976669312},{"text":"Bye.","start":144.08894,"end":144.58894,"sentiment":"neutral","sentiment_score":0.1560884267091751}],"sentiment":"neutral","sentiment_score":-0.15380869463086128,"num_words":25,"start":132.845,"end":144.58894},{"sentences":[{"text":"Thank you.","start":144.64894,"end":145.22394,"sentiment":"positive","sentiment_score":0.3660782650113106}],"sentiment":"positive","sentiment_score":0.3660782650113106,"num_words":2,"start":144.64894,"end":145.22394}]}}]},{"alternatives":[{"transcript":"Hey. So I spoke to someone yesterday in regards to the insert So we've just moved into an apartment that has a giga file available. So I've been looking at the best option for us. I had a look now. I was about to go and get it signed up on the Internet, but now it's talking about different options. So our apartment that was just moved in, it's just a six month lease. And I had to look on your website about, you know, twelve months, twenty four month contract, and we don't know if we're gonna be staying at this property any longer to start with. So it doesn't make sense to do that. But the one with no contract has a 45 connection fee. So I don't understand that fee if we've already got, you know, the Gigafide box and everything already installed. Yeah. But the connect What do you mean by the connection? Uh-huh. So it's separately to, like, installation. Okay. Okay. And what about that 15% discount that we've advertised on the And the six month or and the twelve month. Right? Is there anything that can be done to keep that at least at discounting? Because at this point, I'm probably not gonna be going ahead with installation given there's a 45 fee regardless. And now that I'm learning that we're not gonna be given the discount either. Is there anything that can be done? Alright. No worries. All good. That's that's all. Thank you. Thank you. 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So I spoke to someone yesterday in regards to the insert So we've just moved into an apartment that has a giga file available. So I've been looking at the best option for us. I had a look now. I was about to go and get it signed up on the Internet, but now it's talking about different options.\n\nSo our apartment that was just moved in, it's just a six month lease. And I had to look on your website about, you know, twelve months, twenty four month contract, and we don't know if we're gonna be staying at this property any longer to start with. So it doesn't make sense to do that. But the one with no contract has a 45 connection fee. So I don't understand that fee if we've already got, you know, the Gigafide box and everything already installed.\n\nYeah. But the connect What do you mean by the connection? Uh-huh. So it's separately to, like, installation. Okay.\n\nOkay. And what about that 15% discount that we've advertised on the And the six month or and the twelve month. Right? Is there anything that can be done to keep that at least at discounting? Because at this point, I'm probably not gonna be going ahead with installation given there's a 45 fee regardless.\n\nAnd now that I'm learning that we're not gonna be given the discount either. Is there anything that can be done? Alright. No worries. All good.\n\nThat's that's all. Thank you. Thank you. 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Good afternoon. This is Maureen from Earta. How can I assist you?\n\nChannel 1: Hey. So I spoke to someone yesterday in regards to the insert So we've just moved into an apartment that has a giga file available. So I've been looking at the best option for us. I had a look now. I was about to go and get it signed up on the Internet, but now it's talking about different options.\n\nSo our apartment that was just moved in, it's just a six month lease. And I had to look on your website about, you know, twelve months, twenty four month contract, and we don't know if we're gonna be staying at this property any longer to start with. So it doesn't make sense to do that. But the one with no contract has a 45 connection fee. So I don't understand that fee if we've already got, you know, the Gigafide box and everything already installed.\n\nChannel 0: Mhmm. Yeah. 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All\n\nChannel 0: for\n\nChannel 1: good.\n\nChannel 0: you\n\nChannel 1: That's\n\nChannel 0: pick\n\nChannel 1: that's\n\nChannel 0: anything.\n\nChannel 1: all. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Alright.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.11104008555412292},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.3250846862792969},{"text":"This is Maureen from Earta.","start":2.96,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.32594711184501646},{"text":"How can I assist you?","start":5.52,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.32762717008590697}],"sentiment":"neutral","sentiment_score":0.30992929752056414,"channel":0,"num_words":13,"start":1.92,"end":6.8999996},{"sentences":[{"text":"Hey.","start":7.2,"end":7.44,"sentiment":"neutral","sentiment_score":0.03821130841970444},{"text":"So I spoke to someone yesterday in regards to the insert So we've just moved into an apartment that has a giga 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She asks about the best option for her since she already has a contract with a twelve or twenty four month lease. She questions the connection fee for activating the service and the discount only for those customers who proceed with the lock-in contract. The representative explains that the discount only applies to those customers who will proceed with the lock-in contract and there is nothing else they can do to keep the discount at a discount."},"intents":{"segments":[{"text":"So our apartment that was just moved in, it's just a six month lease. And I had to look on your website about, you know, twelve months, twenty four month contract, and we don't know if we're gonna be staying at this property any longer to start with.","start_word":73,"end_word":120,"intents":[{"intent":"Discussing lease options","confidence_score":0.044780258}]},{"text":"So if you proceed with the no contract, we have a connection fee of $45, which is for the activation of the service at the address. Yeah.","start_word":161,"end_word":187,"intents":[{"intent":"Discussing connection fee","confidence_score":0.022832757}]},{"text":"Because But the connect yeah. What do Mhmm. you mean by the connection?","start_word":188,"end_word":200,"intents":[{"intent":"Explaining location","confidence_score":0.000006142471},{"intent":"Expressing confusion","confidence_score":0.22292767}]},{"text":"Because on our end, we need to activate the service first before you establish a connection on your end before Uh-huh. it reflect on your end. So it's separately to, like, installation. Yeah.","start_word":202,"end_word":234,"intents":[{"intent":"Activate service","confidence_score":0.47107676}]},{"text":"And what about that 15% discount that we've advertised That's on only, the yeah, that's only applicable if you proceed with the lock in contract, which is twelve or twenty four months.","start_word":259,"end_word":290,"intents":[{"intent":"Provide discount","confidence_score":0.4158799},{"intent":"Proceed with lock in contract","confidence_score":0.10650268},{"intent":"Provide discount","confidence_score":0.4870334}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.23806671798229215},{"text":"This is Maureen from Earta.","start_word":3,"end_word":7,"sentiment":"positive","sentiment_score":0.3386324346065521},{"text":"How can I assist you? Hey. So I spoke to someone yesterday in regards to the insert So we've just moved into an apartment that has a giga file available. So I've been looking at the best option for us. I had a look now. I was about to go and get it signed up on the Internet, but now it's talking about different options. So our apartment that was just moved in, it's just a six month lease. And I had to look on your website about, you know, twelve months, twenty four month contract, and we don't know if we're gonna be staying at this property any longer to start with.","start_word":8,"end_word":120,"sentiment":"neutral","sentiment_score":-0.05490181967616081},{"text":"So it doesn't make sense to do that. But the one with no contract has a 45 connection fee. So I don't understand that fee if we've already got, you know, the Gigafide box and everything already installed.","start_word":121,"end_word":158,"sentiment":"negative","sentiment_score":-0.46114903688430786},{"text":"Mhmm. Yeah. So if you proceed with the no contract, we have a connection fee of $45, which is for the activation of the service at the address. Yeah. Because But the connect yeah. What do Mhmm. you mean by the connection? Because on our end, we need to activate the service first before you establish a connection on your end before Uh-huh. it reflect on your end. So it's separately to, like, installation. Yeah. But on the network side only, not a like, a physical installation Okay. of box since there's already a box there, the NTT box. Okay. And what about that 15% discount that we've advertised That's on only, the yeah, that's only applicable if you proceed with the lock in contract, which is twelve or twenty four months. And the six month or and the twelve month. Right? Yeah. Twelve or twenty four months. Is there anything that can be done to keep that at least at discounting? Because at this point, I'm probably not gonna be going ahead with installation given there's a 45 fee regardless. And now that I'm learning that we're not gonna be given the discount either. Is there anything that can be done? Unfortunately, we're providing this discount only for those customer who will proceed with the lock in contract. Alright. If No worries. All for good. you That's pick that's anything. all. Thank Yeah. you. Okay.","start_word":159,"end_word":394,"sentiment":"neutral","sentiment_score":-0.05615853442478988},{"text":"Thank you.","start_word":395,"end_word":396,"sentiment":"positive","sentiment_score":0.3783588111400604},{"text":"Bye.","start_word":397,"end_word":397,"sentiment":"neutral","sentiment_score":0.2080544680356979},{"text":"Alright. Thank you.","start_word":398,"end_word":400,"sentiment":"positive","sentiment_score":0.6367173790931702}],"average":{"sentiment":"neutral","sentiment_score":-0.07461749886695958}}}}