{"metadata":{"transaction_key":"deprecated","request_id":"019f254d-1da6-7de2-b969-7c5c61b62965","sha256":"2180f8c10277710f560e43742546fd10dba64695e6e478a393749991ffe9a71b","created":"2026-07-03T00:07:20.591Z","duration":64.799934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":209,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":241,"output_tokens":241},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":241,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Is this Cameron? Oh, Cameron. We got it from Public Linkedin. You showed up as an IT from Latrobe Health Services, and which is why oh, I I am sorry. But can I can I send you our email, Cameron? Because we wanted to show you our Vigilance AI, our around the clock AI security analyst. Oh, certainly. Is this still your email, kjenna@latrobehealth.com.a u? Oh, Cameron, again, I'm sorry to disturb you, mate. I'll send your email. Thank you. Take care.","confidence":0.9941406,"words":[{"word":"oh","start":2.0,"end":2.32,"confidence":0.99365234,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0335824117064476},{"word":"hi","start":2.32,"end":2.56,"confidence":0.99658203,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.03150993585586548},{"word":"this","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02840100973844528},{"word":"is","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03844120725989342},{"word":"andrew","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.03947938606142998},{"word":"from","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04248654842376709},{"word":"vigilance","start":3.6,"end":4.1,"confidence":0.95288086,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.04360143467783928},{"word":"ai","start":4.16,"end":4.66,"confidence":0.842041,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.043491117656230927},{"word":"is","start":5.04,"end":5.2,"confidence":0.65722656,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02492004632949829},{"word":"this","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0251552052795887},{"word":"cameron","start":6.16,"end":6.66,"confidence":0.9199219,"punctuated_word":"Cameron?","sentiment":"neutral","sentiment_score":0.014326928183436394},{"word":"oh","start":10.639999,"end":10.88,"confidence":0.89404297,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0023722676560282707},{"word":"cameron","start":10.88,"end":11.28,"confidence":0.79467773,"punctuated_word":"Cameron.","sentiment":"neutral","sentiment_score":-0.007980670779943466},{"word":"we","start":11.28,"end":11.44,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0221939068287611},{"word":"got","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.006060613319277763},{"word":"it","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.00984133407473564},{"word":"from","start":11.759999,"end":12.08,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.014594560489058496},{"word":"public","start":12.08,"end":12.48,"confidence":0.6958008,"punctuated_word":"Public","sentiment":"neutral","sentiment_score":-0.004333248361945152},{"word":"linkedin","start":12.48,"end":12.98,"confidence":0.82128906,"punctuated_word":"Linkedin.","sentiment":"neutral","sentiment_score":-0.011074012145400047},{"word":"you","start":13.665,"end":13.825001,"confidence":0.97998047,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.026571106165647507},{"word":"showed","start":13.825001,"end":14.145,"confidence":1.0,"punctuated_word":"showed","sentiment":"neutral","sentiment_score":-0.021939488127827644},{"word":"up","start":14.145,"end":14.545,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.02080460824072361},{"word":"as","start":14.545,"end":15.045,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.031171105802059177},{"word":"an","start":15.1050005,"end":15.345,"confidence":0.96533203,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0308682881295681},{"word":"it","start":15.345,"end":15.845,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.03637786954641342},{"word":"from","start":17.505001,"end":18.005001,"confidence":0.8144531,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.046607837080955505},{"word":"latrobe","start":18.145,"end":18.645,"confidence":0.9790039,"punctuated_word":"Latrobe","sentiment":"neutral","sentiment_score":-0.030553286895155907},{"word":"health","start":18.705,"end":18.945,"confidence":0.87158203,"punctuated_word":"Health","sentiment":"neutral","sentiment_score":-0.02485356852412224},{"word":"services","start":18.945,"end":19.445,"confidence":0.7597656,"punctuated_word":"Services,","sentiment":"neutral","sentiment_score":-0.03772036358714104},{"word":"and","start":20.225,"end":20.725,"confidence":0.7675781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04588231444358826},{"word":"which","start":20.945,"end":21.105,"confidence":0.48706055,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.13995592296123505},{"word":"is","start":21.105,"end":21.265,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11912812292575836},{"word":"why","start":21.265,"end":21.505001,"confidence":0.97998047,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.09345513582229614},{"word":"oh","start":22.945,"end":23.445,"confidence":0.98876953,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.03950279951095581},{"word":"i","start":23.825,"end":24.145,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07723792642354965},{"word":"i","start":24.145,"end":24.305,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09874014556407928},{"word":"am","start":24.305,"end":24.625,"confidence":1.0,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.11070495843887328},{"word":"sorry","start":24.625,"end":25.105,"confidence":0.9421387,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.09731360524892808},{"word":"but","start":25.105,"end":25.585,"confidence":0.97509766,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04949813336133957},{"word":"can","start":25.585,"end":25.825,"confidence":0.9472656,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.028319768607616425},{"word":"i","start":25.825,"end":26.325,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02059628628194332},{"word":"can","start":27.81,"end":28.05,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.012506524100899696},{"word":"i","start":28.05,"end":28.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017480578273534775},{"word":"send","start":28.21,"end":28.449999,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.003635689616203308},{"word":"you","start":28.449999,"end":28.61,"confidence":0.87158203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017073728144168854},{"word":"our","start":28.61,"end":28.85,"confidence":0.95166016,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.014066725969314575},{"word":"email","start":28.85,"end":29.25,"confidence":0.99853516,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.016985194757580757},{"word":"cameron","start":29.25,"end":29.75,"confidence":0.923584,"punctuated_word":"Cameron?","sentiment":"neutral","sentiment_score":0.025417227298021317},{"word":"because","start":30.529999,"end":30.93,"confidence":0.9536133,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.020966660231351852},{"word":"we","start":30.93,"end":31.09,"confidence":0.98828125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06911042332649231},{"word":"wanted","start":31.09,"end":31.49,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.07703938335180283},{"word":"to","start":31.49,"end":31.73,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0851481556892395},{"word":"show","start":31.73,"end":31.97,"confidence":1.0,"punctuated_word":"show","sentiment":"neutral","sentiment_score":0.08605100214481354},{"word":"you","start":31.97,"end":32.13,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06891823559999466},{"word":"our","start":32.13,"end":32.45,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09270115941762924},{"word":"vigilance","start":32.45,"end":32.95,"confidence":0.8449707,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.08812378346920013},{"word":"ai","start":33.09,"end":33.59,"confidence":0.9289551,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.07604117691516876},{"word":"our","start":33.89,"end":34.29,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05950376391410827},{"word":"around","start":34.29,"end":34.53,"confidence":0.9589844,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.08044886589050293},{"word":"the","start":34.53,"end":34.69,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.049845993518829346},{"word":"clock","start":34.69,"end":35.09,"confidence":0.9951172,"punctuated_word":"clock","sentiment":"neutral","sentiment_score":0.0323270745575428},{"word":"ai","start":35.09,"end":35.489998,"confidence":0.9980469,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.04361310228705406},{"word":"security","start":35.489998,"end":35.989998,"confidence":0.9941406,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.013252682983875276},{"word":"analyst","start":36.05,"end":36.55,"confidence":0.9807129,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.019524162635207176},{"word":"oh","start":48.035,"end":48.274998,"confidence":0.845459,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.038417644798755646},{"word":"certainly","start":48.274998,"end":48.774998,"confidence":0.99658203,"punctuated_word":"certainly.","sentiment":"neutral","sentiment_score":0.05271938443183899},{"word":"is","start":49.074997,"end":49.235,"confidence":0.6113281,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02960904873907566},{"word":"this","start":49.235,"end":49.555,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.039704710245132446},{"word":"still","start":49.555,"end":49.875,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03734150901436806},{"word":"your","start":49.875,"end":50.114998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01909003220498562},{"word":"email","start":50.114998,"end":50.614998,"confidence":0.8562012,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.019183307886123657},{"word":"kjenna@latrobehealth.com.a","start":50.914997,"end":53.875,"confidence":0.91134983,"punctuated_word":"kjenna@latrobehealth.com.a","sentiment":"neutral","sentiment_score":0.0339447483420372},{"word":"u","start":53.875,"end":54.375,"confidence":0.99853516,"punctuated_word":"u?","sentiment":"neutral","sentiment_score":0.01561732031404972},{"word":"oh","start":56.21494,"end":56.45494,"confidence":0.8828125,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04289236292243004},{"word":"cameron","start":56.45494,"end":56.93494,"confidence":0.7270508,"punctuated_word":"Cameron,","sentiment":"neutral","sentiment_score":0.021843770518898964},{"word":"again","start":56.93494,"end":57.17494,"confidence":0.9807129,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.02627784200012684},{"word":"i'm","start":57.17494,"end":57.334938,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11504480242729188},{"word":"sorry","start":57.334938,"end":57.654938,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.2032335549592972},{"word":"to","start":57.654938,"end":57.814938,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2993851900100708},{"word":"disturb","start":57.814938,"end":58.13494,"confidence":1.0,"punctuated_word":"disturb","sentiment":"negative","sentiment_score":-0.3452807664871216},{"word":"you","start":58.13494,"end":58.29494,"confidence":0.9970703,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.18879371881484985},{"word":"mate","start":58.29494,"end":58.79494,"confidence":0.9975586,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.1250966638326645},{"word":"i'll","start":59.01494,"end":59.25494,"confidence":0.8327637,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.021332889795303345},{"word":"send","start":59.25494,"end":59.494938,"confidence":0.99609375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03874797001481056},{"word":"your","start":59.494938,"end":59.814938,"confidence":0.6689453,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03548138588666916},{"word":"email","start":59.814938,"end":60.314938,"confidence":0.9995117,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.034523870795965195},{"word":"thank","start":60.45494,"end":60.69494,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.421586811542511},{"word":"you","start":60.69494,"end":61.19494,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3117730915546417},{"word":"take","start":62.294937,"end":62.53494,"confidence":0.97802734,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.2991372346878052},{"word":"care","start":62.53494,"end":63.03494,"confidence":0.99560547,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.14536404609680176}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Is this Cameron? Oh, Cameron. We got it from Public Linkedin.\n\nYou showed up as an IT from Latrobe Health Services, and which is why oh, I I am sorry. But can I can I send you our email, Cameron? Because we wanted to show you our Vigilance AI, our around the clock AI security analyst. Oh, certainly. Is this still your email, kjenna@latrobehealth.com.a u?\n\nOh, Cameron, again, I'm sorry to disturb you, mate. I'll send your email. Thank you. Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.0,"end":2.56,"sentiment":"neutral","sentiment_score":0.03254617378115654},{"text":"This is Andrew from Vigilance AI.","start":2.56,"end":4.66,"sentiment":"neutral","sentiment_score":0.039316783969601},{"text":"Is this Cameron?","start":5.04,"end":6.66,"sentiment":"neutral","sentiment_score":0.02146739326417446},{"text":"Oh, Cameron.","start":10.639999,"end":11.28,"sentiment":"neutral","sentiment_score":-0.0051764692179858685},{"text":"We got it from Public Linkedin.","start":11.28,"end":12.98,"sentiment":"neutral","sentiment_score":-0.0113496125365297}],"sentiment":"neutral","sentiment_score":0.015102348290383816,"num_words":19,"start":2.0,"end":12.98},{"sentences":[{"text":"You showed up as an IT from Latrobe Health Services, and which is why oh, I I am sorry.","start":13.665,"end":25.105,"sentiment":"neutral","sentiment_score":-0.059441497549414635},{"text":"But can I can I send you our email, Cameron?","start":25.105,"end":29.75,"sentiment":"neutral","sentiment_score":0.0008751479908823967},{"text":"Because we wanted to show you our Vigilance AI, our around the clock AI security analyst.","start":30.529999,"end":36.55,"sentiment":"neutral","sentiment_score":0.06016347662080079},{"text":"Oh, certainly.","start":48.035,"end":48.774998,"sentiment":"neutral","sentiment_score":0.04556851461529732},{"text":"Is this still your email, kjenna@latrobehealth.com.a u?","start":49.074997,"end":54.375,"sentiment":"neutral","sentiment_score":0.027784382392253195}],"sentiment":"neutral","sentiment_score":0.0023630807107245483,"num_words":54,"start":13.665,"end":54.375},{"sentences":[{"text":"Oh, Cameron, again, I'm sorry to disturb you, mate.","start":56.21494,"end":58.79494,"sentiment":"neutral","sentiment_score":-0.13759737834334373},{"text":"I'll send your email.","start":59.01494,"end":60.314938,"sentiment":"neutral","sentiment_score":0.032521529123187065},{"text":"Thank you.","start":60.45494,"end":61.19494,"sentiment":"positive","sentiment_score":0.36667995154857635},{"text":"Take care.","start":62.294937,"end":63.03494,"sentiment":"neutral","sentiment_score":0.22225064039230347}],"sentiment":"neutral","sentiment_score":0.004092405604965547,"num_words":17,"start":56.21494,"end":63.03494}]}}]},{"alternatives":[{"transcript":"Speaking. Speaking, Andrew. How did you get my number? Andrew, I'm on holiday at the moment. That's okay. Andrew, this is a cold call. You can drop me an email if if it's got your contact details. And if there's anything that comes up, I'll give you a call. Yep. Yep. That's fine. Thank you. See you.","confidence":0.9970703,"words":[{"word":"speaking","start":0.24,"end":0.74,"confidence":0.81591797,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.004320797510445118},{"word":"speaking","start":7.9199996,"end":8.32,"confidence":0.7685547,"punctuated_word":"Speaking,","sentiment":"neutral","sentiment_score":0.005824572406709194},{"word":"andrew","start":8.32,"end":8.639999,"confidence":0.97924805,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.004654386546462774},{"word":"how","start":8.639999,"end":8.72,"confidence":0.9970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0018529398366808891},{"word":"did","start":8.72,"end":8.88,"confidence":0.9614258,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.003261878155171871},{"word":"you","start":8.88,"end":9.04,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002661803737282753},{"word":"get","start":9.04,"end":9.2,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0011582812294363976},{"word":"my","start":9.2,"end":9.36,"confidence":0.99121094,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.00390725489705801},{"word":"number","start":9.36,"end":9.86,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.0022073742002248764},{"word":"andrew","start":20.375,"end":20.695,"confidence":0.9328613,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.08494312316179276},{"word":"i'm","start":20.695,"end":20.775,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1831636130809784},{"word":"on","start":20.775,"end":20.935,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2322959452867508},{"word":"holiday","start":20.935,"end":21.255001,"confidence":0.95410156,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":-0.1663932055234909},{"word":"at","start":21.255001,"end":21.415,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.126749187707901},{"word":"the","start":21.415,"end":21.494999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.123621866106987},{"word":"moment","start":21.494999,"end":21.994999,"confidence":0.98950195,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.09541615843772888},{"word":"that's","start":25.83,"end":26.07,"confidence":0.9794922,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0027793000917881727},{"word":"okay","start":26.07,"end":26.57,"confidence":0.93310547,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.025048453360795975},{"word":"andrew","start":38.335,"end":38.835,"confidence":0.8937988,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.11738751828670502},{"word":"this","start":39.055,"end":39.375,"confidence":0.8413086,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2572586238384247},{"word":"is","start":39.375,"end":39.535,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2235148549079895},{"word":"a","start":39.535,"end":39.695,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2369331419467926},{"word":"cold","start":39.695,"end":40.015,"confidence":0.99609375,"punctuated_word":"cold","sentiment":"neutral","sentiment_score":-0.24763977527618408},{"word":"call","start":40.015,"end":40.515,"confidence":0.9970703,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.3092389702796936},{"word":"you","start":40.815,"end":40.975,"confidence":0.984375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.16768379509449005},{"word":"can","start":40.975,"end":41.135,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.15157528221607208},{"word":"drop","start":41.135,"end":41.375,"confidence":1.0,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":-0.11531218886375429},{"word":"me","start":41.375,"end":41.454998,"confidence":0.9951172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1373911201953888},{"word":"an","start":41.454998,"end":41.614998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.10579927265644072},{"word":"email","start":41.614998,"end":42.095,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.11511248350143433},{"word":"if","start":42.095,"end":42.595,"confidence":0.9248047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09672503173351288},{"word":"if","start":42.895,"end":43.055,"confidence":0.91845703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09207113087177277},{"word":"it's","start":43.055,"end":43.295,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10287274420261384},{"word":"got","start":43.295,"end":43.454998,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0969373732805252},{"word":"your","start":43.454998,"end":43.695,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13398733735084534},{"word":"contact","start":43.695,"end":44.015,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.15987974405288696},{"word":"details","start":44.015,"end":44.415,"confidence":0.77563477,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.11583943665027618},{"word":"and","start":44.415,"end":44.575,"confidence":0.984375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05955202504992485},{"word":"if","start":44.575,"end":44.735,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08109009265899658},{"word":"there's","start":44.735,"end":44.895,"confidence":0.9995117,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.10289953649044035},{"word":"anything","start":44.895,"end":45.215,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.1065339669585228},{"word":"that","start":45.215,"end":45.454998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10956508666276932},{"word":"comes","start":45.454998,"end":45.695,"confidence":0.99902344,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.11145510524511336},{"word":"up","start":45.695,"end":46.175,"confidence":0.9975586,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.09353981912136078},{"word":"i'll","start":46.175,"end":46.415,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08774039149284363},{"word":"give","start":46.415,"end":46.575,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.09891560673713684},{"word":"you","start":46.575,"end":46.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14805203676223755},{"word":"a","start":46.735,"end":46.895,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14297929406166077},{"word":"call","start":46.895,"end":47.395,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.12848645448684692},{"word":"yep","start":53.829998,"end":54.15,"confidence":0.7578125,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.025066247209906575},{"word":"yep","start":54.15,"end":54.55,"confidence":0.9880371,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05267869681119919},{"word":"that's","start":54.55,"end":54.87,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13493460416793823},{"word":"fine","start":54.87,"end":55.37,"confidence":0.9667969,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1257009506225586},{"word":"thank","start":60.79,"end":61.03,"confidence":0.8881836,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4850669801235199},{"word":"you","start":61.03,"end":61.53,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4090614020824432},{"word":"see","start":61.91,"end":62.07,"confidence":0.6010742,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.34556496143341064},{"word":"you","start":62.07,"end":62.57,"confidence":0.97314453,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3588746190071106}],"paragraphs":{"transcript":"\nSpeaking. Speaking, Andrew. How did you get my number? Andrew, I'm on holiday at the moment. That's okay.\n\nAndrew, this is a cold call. You can drop me an email if if it's got your contact details. And if there's anything that comes up, I'll give you a call. Yep. Yep.\n\nThat's fine. Thank you. See you.","paragraphs":[{"sentences":[{"text":"Speaking.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.004320797510445118},{"text":"Speaking, Andrew.","start":7.9199996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.005239479476585984},{"text":"How did you get my number?","start":8.639999,"end":9.86,"sentiment":"neutral","sentiment_score":-0.002508255342642466},{"text":"Andrew, I'm on holiday at the moment.","start":20.375,"end":21.994999,"sentiment":"neutral","sentiment_score":-0.14465472847223282},{"text":"That's okay.","start":25.83,"end":26.57,"sentiment":"neutral","sentiment_score":0.011134576634503901}],"sentiment":"neutral","sentiment_score":-0.05503131786826998,"num_words":18,"start":0.24,"end":26.57},{"sentences":[{"text":"Andrew, this is a cold call.","start":38.335,"end":40.515,"sentiment":"neutral","sentiment_score":-0.2319954807559649},{"text":"You can drop me an email if if it's got your contact details.","start":40.815,"end":44.415,"sentiment":"neutral","sentiment_score":-0.12239899543615487},{"text":"And if there's anything that comes up, I'll give you a call.","start":44.415,"end":47.395,"sentiment":"neutral","sentiment_score":-0.10590078464398782},{"text":"Yep.","start":53.829998,"end":54.15,"sentiment":"neutral","sentiment_score":0.025066247209906575},{"text":"Yep.","start":54.15,"end":54.55,"sentiment":"neutral","sentiment_score":0.05267869681119919}],"sentiment":"neutral","sentiment_score":-0.12655225142159246,"num_words":33,"start":38.335,"end":54.55},{"sentences":[{"text":"That's fine.","start":54.55,"end":55.37,"sentiment":"neutral","sentiment_score":0.1303177773952484},{"text":"Thank you.","start":60.79,"end":61.53,"sentiment":"positive","sentiment_score":0.44706419110298157},{"text":"See you.","start":61.91,"end":62.57,"sentiment":"positive","sentiment_score":0.3522197902202606}],"sentiment":"neutral","sentiment_score":0.3098672529061635,"num_words":6,"start":54.55,"end":62.57}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Speaking.\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Cameron?\n\nChannel 1: Speaking, Andrew. How did you get my number?\n\nChannel 0: Oh, Cameron. We got it from Public Linkedin. You showed up as an IT from Latrobe Health Services, and\n\nChannel 1: Andrew, I'm on holiday\n\nChannel 0: which is\n\nChannel 1: at\n\nChannel 0: why\n\nChannel 1: the moment.\n\nChannel 0: oh, I I am sorry. But can I\n\nChannel 1: That's okay.\n\nChannel 0: can I send you our email, Cameron? Because we wanted to show you our Vigilance AI, our around the clock AI security analyst.\n\nChannel 1: Andrew, this is a cold call. You can drop me an email if if it's got your contact details. And if there's anything that comes up, I'll give you a call.\n\nChannel 0: Oh, certainly. Is this still your email, kjenna@latrobehealth.com.a\n\nChannel 1: Yep.\n\nChannel 0: u?\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Oh, Cameron, again, I'm sorry to disturb you, mate. I'll send your email. Thank you.\n\nChannel 1: Thank you. See you.\n\nChannel 0: Take care.","paragraphs":[{"sentences":[{"text":"Speaking.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.004320797510445118}],"sentiment":"neutral","sentiment_score":0.004320797510445118,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Oh, hi.","start":2.0,"end":2.56,"sentiment":"neutral","sentiment_score":0.03254617378115654},{"text":"This is Andrew from Vigilance AI.","start":2.56,"end":4.66,"sentiment":"neutral","sentiment_score":0.039316783969601},{"text":"Is this Cameron?","start":5.04,"end":6.66,"sentiment":"neutral","sentiment_score":0.02146739326417446}],"sentiment":"neutral","sentiment_score":0.033217748288403855,"channel":0,"num_words":11,"start":2.0,"end":6.66},{"sentences":[{"text":"Speaking, Andrew.","start":7.9199996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.005239479476585984},{"text":"How did you get my number?","start":8.639999,"end":9.86,"sentiment":"neutral","sentiment_score":-0.002508255342642466}],"sentiment":"neutral","sentiment_score":-0.0005713216378353536,"channel":1,"num_words":8,"start":7.9199996,"end":9.86},{"sentences":[{"text":"Oh, Cameron.","start":10.639999,"end":11.28,"sentiment":"neutral","sentiment_score":-0.0051764692179858685},{"text":"We got it from Public Linkedin.","start":11.28,"end":12.98,"sentiment":"neutral","sentiment_score":-0.0113496125365297},{"text":"You showed up as an IT from Latrobe Health Services, and","start":13.665,"end":20.725,"sentiment":"neutral","sentiment_score":-0.0321227124130184}],"sentiment":"neutral","sentiment_score":-0.02272633948412381,"channel":0,"num_words":19,"start":10.639999,"end":20.725},{"sentences":[{"text":"Andrew, I'm on holiday","start":20.375,"end":21.255001,"sentiment":"neutral","sentiment_score":-0.1666989717632532}],"sentiment":"neutral","sentiment_score":-0.1666989717632532,"channel":1,"num_words":4,"start":20.375,"end":21.255001},{"sentences":[{"text":"which is","start":20.945,"end":21.265,"sentiment":"neutral","sentiment_score":-0.1295420229434967}],"sentiment":"neutral","sentiment_score":-0.1295420229434967,"channel":0,"num_words":2,"start":20.945,"end":21.265},{"sentences":[{"text":"at","start":21.255001,"end":21.415,"sentiment":"neutral","sentiment_score":-0.126749187707901}],"sentiment":"neutral","sentiment_score":-0.126749187707901,"channel":1,"num_words":1,"start":21.255001,"end":21.415},{"sentences":[{"text":"why","start":21.265,"end":21.505001,"sentiment":"neutral","sentiment_score":-0.09345513582229614}],"sentiment":"neutral","sentiment_score":-0.09345513582229614,"channel":0,"num_words":1,"start":21.265,"end":21.505001},{"sentences":[{"text":"the moment.","start":21.415,"end":21.994999,"sentiment":"neutral","sentiment_score":-0.10951901227235794}],"sentiment":"neutral","sentiment_score":-0.10951901227235794,"channel":1,"num_words":2,"start":21.415,"end":21.994999},{"sentences":[{"text":"oh, I I am sorry.","start":22.945,"end":25.105,"sentiment":"neutral","sentiment_score":-0.08469988703727722},{"text":"But can I","start":25.105,"end":26.325,"sentiment":"neutral","sentiment_score":-0.03280472941696644}],"sentiment":"neutral","sentiment_score":-0.06523920292966068,"channel":0,"num_words":8,"start":22.945,"end":26.325},{"sentences":[{"text":"That's okay.","start":25.83,"end":26.57,"sentiment":"neutral","sentiment_score":0.011134576634503901}],"sentiment":"neutral","sentiment_score":0.011134576634503901,"channel":1,"num_words":2,"start":25.83,"end":26.57},{"sentences":[{"text":"can I send you our email, Cameron?","start":27.81,"end":29.75,"sentiment":"neutral","sentiment_score":0.015309381165674754},{"text":"Because we wanted to show you our Vigilance AI, our around the clock AI security analyst.","start":30.529999,"end":36.55,"sentiment":"neutral","sentiment_score":0.06016347662080079}],"sentiment":"neutral","sentiment_score":0.04651223017793635,"channel":0,"num_words":23,"start":27.81,"end":36.55},{"sentences":[{"text":"Andrew, this is a cold call.","start":38.335,"end":40.515,"sentiment":"neutral","sentiment_score":-0.2319954807559649},{"text":"You can drop me an email if if it's got your contact details.","start":40.815,"end":44.415,"sentiment":"neutral","sentiment_score":-0.12239899543615487},{"text":"And if there's anything that comes up, I'll give you a call.","start":44.415,"end":47.395,"sentiment":"neutral","sentiment_score":-0.10590078464398782}],"sentiment":"neutral","sentiment_score":-0.13722481422366634,"channel":1,"num_words":31,"start":38.335,"end":47.395},{"sentences":[{"text":"Oh, certainly.","start":48.035,"end":48.774998,"sentiment":"neutral","sentiment_score":0.04556851461529732},{"text":"Is this still your email, kjenna@latrobehealth.com.a","start":49.074997,"end":53.875,"sentiment":"neutral","sentiment_score":0.029812226071953773}],"sentiment":"neutral","sentiment_score":0.03375129820778966,"channel":0,"num_words":8,"start":48.035,"end":53.875},{"sentences":[{"text":"Yep.","start":53.829998,"end":54.15,"sentiment":"neutral","sentiment_score":0.025066247209906575}],"sentiment":"neutral","sentiment_score":0.025066247209906575,"channel":1,"num_words":1,"start":53.829998,"end":54.15},{"sentences":[{"text":"u?","start":53.875,"end":54.375,"sentiment":"neutral","sentiment_score":0.01561732031404972}],"sentiment":"neutral","sentiment_score":0.01561732031404972,"channel":0,"num_words":1,"start":53.875,"end":54.375},{"sentences":[{"text":"Yep.","start":54.15,"end":54.55,"sentiment":"neutral","sentiment_score":0.05267869681119919},{"text":"That's fine.","start":54.55,"end":55.37,"sentiment":"neutral","sentiment_score":0.1303177773952484}],"sentiment":"neutral","sentiment_score":0.10443808386723201,"channel":1,"num_words":3,"start":54.15,"end":55.37},{"sentences":[{"text":"Oh, Cameron, again, I'm sorry to disturb you, mate.","start":56.21494,"end":58.79494,"sentiment":"neutral","sentiment_score":-0.13759737834334373},{"text":"I'll send your email.","start":59.01494,"end":60.314938,"sentiment":"neutral","sentiment_score":0.032521529123187065},{"text":"Thank you.","start":60.45494,"end":61.19494,"sentiment":"positive","sentiment_score":0.36667995154857635}],"sentiment":"neutral","sentiment_score":-0.024995359033346175,"channel":0,"num_words":15,"start":56.21494,"end":61.19494},{"sentences":[{"text":"Thank you.","start":60.79,"end":61.53,"sentiment":"positive","sentiment_score":0.44706419110298157},{"text":"See you.","start":61.91,"end":62.57,"sentiment":"positive","sentiment_score":0.3522197902202606}],"sentiment":"positive","sentiment_score":0.3996419906616211,"channel":1,"num_words":4,"start":60.79,"end":62.57},{"sentences":[{"text":"Take care.","start":62.294937,"end":63.03494,"sentiment":"neutral","sentiment_score":0.22225064039230347}],"sentiment":"neutral","sentiment_score":0.22225064039230347,"channel":0,"num_words":2,"start":62.294937,"end":63.03494}]},"summary":{"result":"success","short":"An agent from missing health care company called a customer named Cameron from Latrobe Health Services. The agent reached out to Cameron via a cold call and offered to send an email with their information. Cameron provided his email and the agent thanked him and said they would respond to his email."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Is this Cameron? Speaking, Andrew.","start_word":3,"end_word":13,"intents":[{"intent":"Show vigilance ai","confidence_score":0.4879247}]},{"text":"can I send you our email, Cameron?","start_word":59,"end_word":65,"intents":[{"intent":"Send email","confidence_score":0.6500933}]},{"text":"You can drop me an email if if it's got your contact details. And if there's anything that comes up, I'll give you a call. Oh, certainly.","start_word":88,"end_word":114,"intents":[{"intent":"Provide contact details","confidence_score":0.057161175}]}]},"sentiments":{"segments":[{"text":"Speaking. Oh, hi. This is Andrew from Vigilance AI. Is this Cameron? Speaking, Andrew. How did you get my number? Oh, Cameron. We got it from Public Linkedin. You showed up as an IT from Latrobe Health Services, and Andrew, I'm on holiday which is at why the moment. oh, I I am sorry. But can I That's okay. can I send you our email, Cameron? Because we wanted to show you our Vigilance AI, our around the clock AI security analyst. Andrew, this is a cold call. You can drop me an email if if it's got your contact details. And if there's anything that comes up, I'll give you a call. Oh, certainly. Is this still your email, kjenna@latrobehealth.com.a Yep. u? Yep. That's fine. Oh, Cameron, again, I'm sorry to disturb you, mate. I'll send your email.","start_word":0,"end_word":138,"sentiment":"neutral","sentiment_score":-0.031793735921382904},{"text":"Thank you. Thank you. See you.","start_word":139,"end_word":144,"sentiment":"positive","sentiment_score":0.3790707588195801},{"text":"Take care.","start_word":145,"end_word":146,"sentiment":"neutral","sentiment_score":0.24576658010482788}],"average":{"sentiment":"neutral","sentiment_score":-0.01299514117577264}}}}