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Yeah. That's that's me. Sorry, mate. I've been on on calls ever since you hanged up on me.\n\nOh, yep. Yep. Yep. No. That would have been from Super Networks, not from us.\n\nYep. Yep. Okay. So they so what would they wanna show us that it's already there? That's what I can't understand, man.\n\nYeah. Because it's saying here, API request response successful. ONT ID 566. Ethernet port one. VLAN, which is Airtel.\n\nThat's us. Super fiber 1,000. ONT profile two, and status enabled. So it's telling me that it's that's what it's telling us. It that it's already so that's I'll I'll I'll send an email to them anyway later on once once we hang up.\n\nYep. Okay. Yep. Yep. No.\n\nNo. Once what yeah. Once the box is installed, just let us know. Give us a tingle on the WhatsApp, and we'll take it from there, what we need to be done. Alright?\n\nYeah. 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I was just on the phone with Dom about yeah. No. No. That's what I thought.\n\nBut FYI, I've got your I've got a form. I believe you would have sent it for the NTD new development setup from yeah. Yeah. So I I made the payment already, which is a $300 payment. So I believe what'll happen is they'll organize an appointment, come and set that thing up first.\n\nYeah. So it's only a so that's all they've got. Right? They've got a white cable, but there's no definitely no box. It's definitely not there.\n\nIt's definitely not there. Yes. I've made the payment because I was on the phone with Super Network directly yesterday for almost an hour because I had a feeling that it this box needs to be set up because I couldn't find the box before. So I believe they'll come and set the box up first. What will happen after that?\n\nLike, do I need to call you back or what? Mhmm. Yeah. So would you share me the account setup details now? Because you've already activated it.\n\nYep. Okay. Cool. Alright. No worries.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":-0.02230977639555931},{"text":"I was just on the phone with Dom about yeah.","start":3.36,"end":12.0,"sentiment":"neutral","sentiment_score":-0.01905952300876379},{"text":"No.","start":12.0,"end":12.16,"sentiment":"neutral","sentiment_score":-0.2042330950498581},{"text":"No.","start":12.16,"end":12.4,"sentiment":"neutral","sentiment_score":-0.1936430931091309},{"text":"That's what I thought.","start":12.4,"end":13.2,"sentiment":"neutral","sentiment_score":-0.18422866985201836}],"sentiment":"neutral","sentiment_score":-0.07927622788530939,"num_words":17,"start":2.48,"end":13.2},{"sentences":[{"text":"But FYI, I've got your I've got a form.","start":13.2,"end":16.404999,"sentiment":"neutral","sentiment_score":0.024778422175182238},{"text":"I believe you would have sent it for the NTD new development setup from 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this box needs to be set up because I couldn't find the box before.","start":81.205,"end":94.54,"sentiment":"neutral","sentiment_score":-0.13527706284075974},{"text":"So I believe they'll come and set the box up first.","start":95.48,"end":98.54,"sentiment":"neutral","sentiment_score":-0.11707177758216858},{"text":"What will happen after that?","start":99.515,"end":100.715004,"sentiment":"neutral","sentiment_score":-0.08658873587846756}],"sentiment":"neutral","sentiment_score":-0.1587135560627355,"num_words":61,"start":76.005005,"end":100.715004},{"sentences":[{"text":"Like, do I need to call you back or what?","start":100.715004,"end":103.535,"sentiment":"neutral","sentiment_score":-0.1166463278234005},{"text":"Mhmm.","start":108.635,"end":109.135,"sentiment":"neutral","sentiment_score":-0.013184601441025734},{"text":"Yeah.","start":110.875,"end":111.195,"sentiment":"neutral","sentiment_score":0.0237314123660326},{"text":"So would you share me the account setup details 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I was just on the phone with Dom\n\nChannel 0: Yeah. That's that's\n\nChannel 1: about\n\nChannel 0: me. Sorry, mate. I've been on on calls ever since you hanged up on me.\n\nChannel 1: yeah. No. No. That's what I thought. But FYI, I've got your I've got a form.\n\nI believe you would have sent it for the NTD new development setup\n\nChannel 0: Oh,\n\nChannel 1: from\n\nChannel 0: yep. Yep. Yep. No. That would have\n\nChannel 1: yeah.\n\nChannel 0: been from Super Networks, not from us.\n\nChannel 1: Yeah. So I I made the payment already,\n\nChannel 0: Yep.\n\nChannel 1: which is a $300 payment.\n\nChannel 0: Yep.\n\nChannel 1: So I believe what'll happen is they'll organize an appointment, come and set that thing up first.\n\nChannel 0: Okay. So they so what would they wanna show us that it's already there? That's what I can't understand, man.\n\nChannel 1: Yeah. So it's only a so that's all they've got. Right? They've got a white cable, but there's no definitely no box.\n\nChannel 0: Yeah. Because it's saying here, API request response successful. ONT ID 566. Ethernet port one. VLAN, which is Airtel.\n\nThat's us. Super fiber 1,000. ONT profile two, and status enabled. So it's telling me that it's that's what it's telling us. It\n\nChannel 1: It's\n\nChannel 0: that\n\nChannel 1: definitely\n\nChannel 0: it's already\n\nChannel 1: not there. It's definitely not\n\nChannel 0: so\n\nChannel 1: there.\n\nChannel 0: that's I'll I'll I'll send an email to them anyway later on once once we\n\nChannel 1: Yes.\n\nChannel 0: hang\n\nChannel 1: I've\n\nChannel 0: up.\n\nChannel 1: made the payment because\n\nChannel 0: Yep.\n\nChannel 1: I was on the phone with Super Network directly yesterday for\n\nChannel 0: Okay.\n\nChannel 1: almost an hour because I had a feeling that it this box needs to be set up because\n\nChannel 0: Yep.\n\nChannel 1: I couldn't find the box before. So I believe they'll come and set the box up first.\n\nChannel 0: Yep.\n\nChannel 1: What will happen after that? Like, do I need to call you back or\n\nChannel 0: No.\n\nChannel 1: what?\n\nChannel 0: No. Once what yeah. Once the box is installed, just let us know. Give us a tingle on the WhatsApp, and we'll\n\nChannel 1: Mhmm.\n\nChannel 0: take it from there, what we need to be done. Alright?\n\nChannel 1: Yeah. So would you share me the account setup details now? Because you've already activated\n\nChannel 0: Yeah. Let me just so I'm just\n\nChannel 1: it.\n\nChannel 0: gonna get back on this other call, which will take me a couple of minutes, and I'll I'll\n\nChannel 1: Yep.\n\nChannel 0: send it to you via WhatsApp.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Alright? No problems.\n\nChannel 1: Alright. No worries. Thank you.\n\nChannel 0: Thanks,\n\nChannel 1: Bye.\n\nChannel 0: buddy. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Nothing there, Tels?","start":0.24,"end":1.22,"sentiment":"neutral","sentiment_score":-0.18802794814109802}],"sentiment":"neutral","sentiment_score":-0.18802794814109802,"channel":0,"num_words":3,"start":0.24,"end":1.22},{"sentences":[{"text":"Hey.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":-0.02230977639555931},{"text":"I was just on the phone with Dom","start":3.36,"end":5.06,"sentiment":"neutral","sentiment_score":-0.005489211296662688}],"sentiment":"neutral","sentiment_score":-0.007358162974317868,"channel":1,"num_words":9,"start":2.48,"end":5.06},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.010495643131434916},{"text":"That's 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customer is on the phone with Telstra and is confused about a form they sent. The agent explains that the customer made a payment and will set up the box, but the customer is still confused and asks for the account setup details to be sent via WhatsApp. The agent agrees to send the details and the call ends."},"intents":{"segments":[{"text":"I believe you would have sent it for the NTD new development setup Oh, from yep.","start_word":47,"end_word":62,"intents":[{"intent":"Send form","confidence_score":0.055566974},{"intent":"Send form","confidence_score":0.105021216}]},{"text":"So I I made the payment already, Yep. which is a $300 payment.","start_word":78,"end_word":90,"intents":[{"intent":"Verify payment","confidence_score":0.0047676647}]},{"text":"So I believe what'll happen is they'll organize an appointment, come and set that thing up first. Okay.","start_word":92,"end_word":109,"intents":[{"intent":"Organize appointment","confidence_score":0.0030774598}]},{"text":"So they so what would they wanna show us that it's already there?","start_word":110,"end_word":122,"intents":[{"intent":"Show information","confidence_score":0.21670121}]},{"text":"That's what I can't understand, man. Yeah.","start_word":123,"end_word":129,"intents":[{"intent":"Confirm understanding","confidence_score":0.02571222}]},{"text":"ONT profile two, and status enabled.","start_word":175,"end_word":180,"intents":[{"intent":"Enable vpn status","confidence_score":0.0003558407}]},{"text":"almost an hour because I had a feeling that it this box needs to be set up because Yep. I couldn't find the box before. So I believe they'll come and set the box up first. Yep.","start_word":241,"end_word":277,"intents":[{"intent":"Set up box","confidence_score":0.72371674}]},{"text":"So would you share me the account setup details now?","start_word":329,"end_word":338,"intents":[{"intent":"Share account details","confidence_score":0.18205926}]}]},"sentiments":{"segments":[{"text":"Nothing there, Tels? Hey. I was just on the phone with Dom Yeah. That's that's me. about Sorry, mate. I've been on on calls ever since you hanged up on me. yeah. No. No. That's what I thought. But FYI, I've got your I've got a form. I believe you would have sent it for the NTD new development setup Oh, from yep. Yep. Yep. No. That would have yeah. been from Super Networks, not from us. Yeah. So I I made the payment already, Yep. which is a $300 payment. Yep. So I believe what'll happen is they'll organize an appointment, come and set that thing up first. Okay. So they so what would they wanna show us that it's already there?","start_word":0,"end_word":122,"sentiment":"neutral","sentiment_score":-0.03616383299231529},{"text":"That's what I can't understand, man.","start_word":123,"end_word":128,"sentiment":"negative","sentiment_score":-0.5568934679031372},{"text":"Yeah. So it's only a so that's all they've got. Right? They've got a white cable, but there's no definitely no box. Yeah. Because it's saying here, API request response successful. ONT ID 566. Ethernet port one. VLAN, which is Airtel. That's us. Super fiber 1,000. ONT profile two, and status enabled. So it's telling me that it's that's what it's telling us.","start_word":129,"end_word":191,"sentiment":"neutral","sentiment_score":-0.08969226408572424},{"text":"It It's that definitely it's already not there. It's definitely not so there.","start_word":192,"end_word":204,"sentiment":"negative","sentiment_score":-0.6210779547691345},{"text":"that's I'll I'll I'll send an email to them anyway later on once once we Yes. hang I've up. made the payment because Yep. I was on the phone with Super Network directly yesterday for Okay. almost an hour because I had a feeling that it this box needs to be set up because Yep. I couldn't find the box before. So I believe they'll come and set the box up first. Yep. What will happen after that? Like, do I need to call you back or No. what? No. Once what yeah. Once the box is installed, just let us know. Give us a tingle on the WhatsApp, and we'll Mhmm. take it from there, what we need to be done. Alright? Yeah. So would you share me the account setup details now? Because you've already activated Yeah. Let me just so I'm just it. gonna get back on this other call, which will take me a couple of minutes, and I'll I'll Yep. send it to you via WhatsApp. Okay. Cool. Alright? No problems. Alright. No worries.","start_word":205,"end_word":383,"sentiment":"neutral","sentiment_score":-0.027702968567609787},{"text":"Thank you. Thanks, Bye. buddy.","start_word":384,"end_word":388,"sentiment":"positive","sentiment_score":0.5775261402130127},{"text":"Bye. Bye.","start_word":389,"end_word":390,"sentiment":"neutral","sentiment_score":0.2622077465057373}],"average":{"sentiment":"neutral","sentiment_score":-0.059907233141745696}}}}